Senior QA Lead

Sales Manager

Location: Remote (India)

Experience: 1–4 Years

Compensation: Performance-based + Incentives

Company: Stairio

About Stairio

Stairio builds scalable digital infrastructure for hospitality and service-driven businesses.

We do not just build websites — we build complete booking systems, hotel management platforms, and digital revenue infrastructure that help hotels reduce OTA dependency, increase direct bookings, and own their brand.

Our primary focus is hotels and hospitality businesses.

Role Overview

As a Software Sales Officer at Stairio, you will own the full client acquisition and deal-closure lifecycle.

You are responsible for:

• Identifying and engaging potential clients
• Positioning Stairio as a revenue and brand-control solution
• Finalizing project scope and features
• Collecting complete business inputs
• Ensuring clean handover before development begins

Performance is measured by quality closures, structured handovers, and long-term client value.

Target Market

Primary Focus (High Priority)

• Budget, mid-scale, and boutique hotels
• Guest houses, homestays, lodges
• Small hotel chains
• Hotels dependent on OTAs (MakeMyTrip, Booking.com, Goibibo, etc.)
• Hotels with outdated or non-functional booking websites

Secondary Market (Optional)

• Cafes and restaurants
• Consultants and professionals

Outreach efforts should remain strongly focused on hotels and hotel management systems.

Sales Process Structure

Step 1: Connect and Present

You will receive structured leads,

Your objective is to position Stairio as a revenue growth and brand ownership solution, not just a website provider.

Step 2: Deal Closure (Full Ownership Required)

Before development begins, you must:

• Finalize required features (Booking engine, payments, admin panel, etc.)
• Collect business details (contact information, policies, pricing logic, room data)
• Collect complete content (logos, images, text, branding assets)

Incomplete projects should not move to development.

Step 3: Handover and Relationship Continuity

Once all inputs are finalized:

• The project is officially handed over
• Development begins
• You maintain relationship continuity with the client

Required Skills

• Strong communication and negotiation skills
• Ability to sell value, not just price
• Experience in B2B sales / SaaS / hospitality sales preferred
• Comfortable interacting with hotel owners and decision-makers
• Structured and disciplined documentation approach
• High ownership mindset

Bonus if you:

• Understand hotel operations or OTA commission structures
• Have existing hospitality contacts

Why Join Stairio

• High-growth startup environment
• Direct impact on revenue and business expansion
• Performance-based earning potential
• Opportunity to grow into Regional or National Sales leadership roles

Professional Conduct

• Client data, pricing, and internal processes are strictly confidential
• Client diversion or misuse of information is prohibited
• Ethical and structured sales practices are mandatory

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

C, C++ , Linux , Device Driver , Linux Internals ,

Processor knowledge like Arm , Intel , Protocol SPI , I2C . Networking experience,

L2 protocols knowledge, knowledge on Python/Perl ,

Broadcom DNX/XGS device experience is desirable,

Interested to learn New things,

C,C++, LINUX INTERNAL OR IPC, LINUX OS CONCEPTS, DEVICE DRIVERS,

PROCESSOR KNOWLEDGE

SCRIPTING KNOWLEDGE EIHER PYTHON OR PERL

• Designing, building, prototyping, developing and implementing single-page responsive web applications for our cloud platform.
• Involved in decision making for design and technical aspects for modular and component-based architectures.
• Developing application code, services, user interfaces, user experience and unit tests.
• Ensuring high performance and responsive applications with state-of-the-art user experience.
• Experimenting with new technologies and working with integrated web-applications.
• Collaborating and iterating with the Product Managers, UI/UX and Backend teams to define, design, build, extend products and features.

• You have previously worked for a minimum of 3 years in a technical environment contributing as a programmer.
• You have proven expertise in the JavaScript ecosystem and used frameworks like ReactJS, Vue. Preference would be given to reactjs.
• You have exposure to Golang, TypeScript, HTML5, CSS3, JavaScript, jQuery, MySQL and Firebase.
• You must have strong debugging and problem-solving skills.

US IT Recruiter - JOB DESCRIPTION

Being involved in the end-to-end recruitment process, including sourcing, shortlisting, scheduling follow-up, and joining

Sourcing from job portals, databases, references, and other sources

Validating the resumes based on checklists

Communicating with the candidates with status updates, reference requirement, etc

Maintaining relationships with the candidates to get references and spread networking

Managing consultant relationships. Administering the selection process/procedure effectively in all recruitments, and working toward process improvement

Adhering to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies

DESIRED SKILLS AND EXPERIENCE:

Experience: - 3-6 years of relevant experience on IT recruitment.  

Different work visas (CPT, OPT, EAD, GC, TN, E3 etc), tax terms (C2C, W2, 1099) and employment types & US geography and different time zone.

Good communication skills to coordinate

Ability to work as a team player, with excellent interpersonal skills

Should be self-motivated

Should be analytical and result oriented to complete tasks within timelines

Good presentation skills with strong willingness to take ownership

Excellent knowledge of MS Office

Excellent in numbers with good attention to detail

Excellent analytical and problem-solving skills

Ability to work under pressure to meet agreed deadlines

Organized, Passion, energy, and enthusiasm to drive results