Solution Engineer

Position: Manager/Sr.Manager - Ticketing & Visa Operations 

Oversee and ensure the seamless issuance of tickets and efficient visa processing within the defined TAT. Execute all requests with strict adherence to SOPs, maintaining accuracy and professionalism. Proactively identify and capitalize on upselling opportunities, such as ancillary services, to maximize revenue while delivering exceptional service quality. 

Roles and Responsibilities- 

• Manage and oversee the operational activities of the corporate travel department, ensuring smooth and efficient service delivery. 
• Utilize GDS software (Galileo/Amadeus) to handle air ticketing for both international and domestic travel. 
• Build and maintain relationships with corporate clients, understanding their travel needs, and providing personalized service. 
• Coordinate and book flights and other travel arrangements according to client preferences and budgetary constraints. 
• Ensure compliance with corporate travel policies and negotiate favorable rates with airlines and other travel suppliers. 
• Stay updated on industry trends, airline regulations and travel-related technology to provide the most up-to-date information to clients. 
• Assist clients with visa processing requirements, providing basic knowledge and guidance throughout the application process. 
• Handle and resolve any issues or complaints related to travel bookings, ensuring customer satisfaction and retention. 
• Collaborate with the finance department to manage billing, invoicing, and financial reporting for corporate travel accounts. 
• Monitor and analyze travel data and expenses, identifying cost-saving opportunities and providing reports to management. 
• Train and mentor team members, ensuring their professional development and adherence to company standards. 
• Develop and maintain strong relationships with travel suppliers, negotiating contracts and ensuring the best possible service for clients. 
• Keep track of travel industry regulations, including travel advisories, visa requirements, and safety protocols and communicate them to clients and team members
• Required skills & Qualifications: 
• Proven experience in corporate travel management, with a strong focus on air ticketing using GDS software (Galileo/Amadeus). 
• In-depth knowledge of international and domestic travel booking processes, including flight, hotel, and car rental reservations. 
• Familiarity with visa processing procedures and basic knowledge of visa requirements. 
• Excellent customer service skills and the ability to handle corporate clients' travel needs with professionalism and efficiency. 
• Strong negotiation and relationship-building skills to secure favorable rates and services from travel suppliers. 
• Attention to detail and the ability to multitask in a fast-paced environment. 
• Ability to lead and motivate the team. 
• Excellent communication and interpersonal skills to effectively collaborate with clients, team members, and travel suppliers. 
• A keen eye on details for accuracy. 
• Strong work ethics. 
• Knowledge of travel industry regulations, including airline policies, travel advisories, and safety protocols. 
• Bachelor's degree in Tourism, or a related field as well as IATA Certification.
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Working Days

6 days working

Working Timings

10am-7 pm

Expound Difference

Expound Technivo started as a group of team tech enthusiasts with a desire to do something new. Together, we wanted to help global enterprises with software and reinvent how business is done.

Today, the same entrepreneurial spirit continues to drive our culture of creativity, diversity, and collaboration. Expound Technivo has helped companies across verticals transform their traditional business to evolve to the changing way of how business is done by end-to-end implementations, mergers & acquisition projects, SAP upgrades, SAP enterprise planning & budgeting projects, ECC to SAP S/4HANA migrations and developing simple and elegant solutions for their complex workflows.

As the world moves towards cloud, we were prepared for this transition a long time back. With vast expertise in new generation technology and familiarity with cloud-based solutions like SAP BTP, SAC, Rise with SAP, SaaS products and data rich cloud systems and latest cloud stack and cloud service providers like AWS, Azure, etc.

We also specialize in designing, developing, and deploying cutting-edge web applications using the latest technologies, emphasizing user experience and scalability. As part of our commitment to pushing the boundaries of software development, our team works with modern frameworks and tools to deliver world-class products.

If you're passionate about creating exceptional front-end experiences and want to contribute to the success of innovative products, we'd love to hear from you.

Roles and Responsibilities

• Manage the full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding candidates.
• Build strong relationships with hiring managers to understand and fulfill their talent needs.
• Source candidates through job portals, social media, referrals, and other creative strategies.
• Ensure a seamless candidate experience from application to offer acceptance.
• Maintain and update recruitment reports, metrics, and dashboards.
• Implement and maintain recruitment best practices, ensuring a diverse and inclusive hiring process.
• Support employer branding efforts to attract top talent in the industry.

Qualifications and Skills

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience in recruitment within a fast-paced environment.
• Familiarity with applicant tracking systems (ATS) and recruiting tools.
• Excellent interpersonal and communication skills.
• Strong organizational and time management abilities.
• Ability to work both independently and collaboratively within a team.

What We Offer

• A collaborative and innovative work environment.
• Opportunity to lead impactful projects and campaigns.
• Competitive salary and benefits package.
• A chance to shape the design and creative vision of a growing organization.

• Experience in API development using Java will be a plus.

• Excellent knowledge and experience in writing testable, scalable, flexible, robust and efficient web applications using JavaEE 6/7 technologies, specifically, Spring core, Spring Boot Spring Data, spring batch and JPA
• Experience in successfully deploying Java-based applications in production and understanding load-balancing, authentication, and fault tolerance through Tom Cat.
• Experience in database modeling (MySQL/NoSQL databases such as Mongo DB)

• Knowledge of integrating with Ant, Maven, GIT and Shell scripting.
• Strong backend experience to develop Data Layer using at least one of the ORM frameworks like Hibernate, JPA etc.
• Strong RDBMS Skills and SQL skills. Experience in MySQL, Teradata and warehousing databases.

• Experience in Analytics frameworks and visualization products.

• Excellent knowledge and experience of Maven, Continuous Integration, and Continuous Delivery with Jenkins.
  • Experience with JavaScript frameworks, especially Angular is a definite plus.

Java 8, J2EE , Spring Boot, Microservices, Apache Spark, DevOps, Advanced SQL, preferably with

expertise in Data engineering/Data analytics,

ELK(Elastic Search, Logstash , Kibana) stack, Teradata, any No SQL database, Hands on experience in

maintaining products on Cloud Technologies like PCF, Azure, Docker, Kubernetes, etc, NodeJS,

Angular 2x, GitLab with CI/CD, Hands on experience in Unix server, Shell scripting, Large data

processing, Performance tuning, Experience in working in various Test Automation frameworks like

Selenium, Test NG, Python, Cucumber, Karma, Karate/ Jasmine, etc

Experience in using Eclipse, Spring tool suite, Project building tools - Maven, Gradle, etc, JIRA for ALM.

Job Description 

Responsibilities: 

∙Work as part of K&A Power & Renewable - Distribution team 

∙Delivery of power distribution infra projects. 

∙Diligent check and review of the deliverables to assure quality. 

∙Deliver projects on time to meet project schedule. 

Requirements 

Essential qualifications: 

∙Bachelor Degree in Electrical & Electronics/ Electrical Engineering from a 

recognized University. 

∙Minimum 5-8 years’ relevant design experience in dry utilities engineering 

environment with Vendors, Contractors or Design Consultancies in 

infrastructure projects. 

∙Middle east projects work experience in dry utilities.  

∙Knowledge of IEC/IEEE Standards 

∙Well aware of Medium Voltage and Low Voltage Power distribution and 

planning.  

∙Working knowledge of software Civil 3D, ETAP, AUTO CAD and Dialux. 

∙Well aware of using Dialux software for outdoor street lighting calculation. 

∙Well aware of Pump Stations Electrical design works  

∙Able to independently work on project deliverables from base design stage to 

detailed designs. 

∙Excellent English communication skills within the engineering environment 

Desired qualifications: 

∙Demonstrable track record of technical achievement and client satisfaction 

within the infrastructure projects (Dry utilities). 

∙Ability to apply technical knowledge in analysing problems and creating 

solutions. 

∙Willingness to travel to Middle East and African Countries for short term 

assignments 

∙Ability to adapt to different cultures and working environments 

∙Ability to build rapport with customers and colleagues 

∙Well-motivated and able to work as part of a team or on individual assignments 

as required 

∙Able to work and communicate effectively within multidisciplinary teams 

∙Flexible approach to work 

∙Ability to work on one’s own initiative 

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

Pingahla is recruiting business intelligence Consultants/Senior consultants who can help us with Information Management projects (domestic, onshore and offshore) as developers and team leads. The candidates are expected to have 3-6 years of experience with Informatica Power Center/Talend DI/Informatica Cloud and must be very proficient with Business Intelligence in general. The job is based out of our Pune office.

Responsibilities:

• Manage the customer relationship by serving as the single point of contact before, during and after engagements.
• Architect data management solutions.
• Provide technical leadership to other consultants and/or customer/partner resources.
• Design, develop, test and deploy data integration solutions in accordance with customer’s schedule.
• Supervise and mentor all intermediate and junior level team members.
• Provide regular reports to communicate status both internally and externally.
• Qualifications:
• A typical profile that would suit this position would be if the following background:
• A graduate from a reputed engineering college 
• An excellent I.Q and analytical skills and should be able to grasp new concepts and learn new technologies.
• A willingness to work with a small team in a fast-growing environment.
• A good knowledge of Business Intelligence concepts

Mandatory Requirements:

• Knowledge of Business Intelligence
• Good knowledge of at least one of the following data integration tools - Informatica Powercenter, Talend DI, Informatica Cloud
• Knowledge of SQL
• Excellent English and communication skills
• Intelligent, quick to learn new technologies
• Track record of accomplishment and effectiveness with handling customers and managing complex data management needs