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Job Title: Customer Success Associate

Location: Remote/Hybrid/On-Site (Flexible based on candidate preference)

Employment Type: Full-Time

Reports To: Customer Success Manager

About Kitaabh

Kitaabh is on a mission to revolutionize accounting for Indian SMEs. Positioned as the fastest and Insightful keyboard-driven accounting platform, Kitaabh offers speed, insights, and seamless compliance integration. We are redefining how entrepreneurs, accountants, and auditors manage their financial data, empowering them to focus on what truly matters.

As a Customer Success Associate, you’ll play a vital role in ensuring our users derive maximum value from Kitaabh, fostering lasting relationships, and driving product adoption.

Key Responsibilities

1. Customer Onboarding & Training:

• Guide new users through the onboarding process, ensuring they are equipped to use Kitaabh effectively.

• Conduct virtual and in-person training sessions for entrepreneurs, accountants, and auditors.

2. Customer Support & Issue Resolution:

• Act as the first point of contact for customer queries via chat, email, and phone.

• Troubleshoot and resolve user issues promptly, escalating complex cases to the technical team when needed.

3. Product Adoption & Retention:

• Proactively engage with customers to ensure they are utilizing the platform to its fullest potential.

• Identify and address usage gaps by suggesting features or solutions tailored to the customer’s needs.

4. Feedback Collection & Reporting:

• Collect user feedback and share insights with the product and development teams to drive continuous improvement.

• Maintain detailed records of customer interactions in the CRM system.

5. Building Relationships:

• Foster strong relationships with key customers to drive loyalty and referrals.

• Understand the unique needs of accountants, auditors, and entrepreneurs and position Kitaabh as the ultimate solution for their challenges.

6. Collaboration Across Teams:

• Work closely with the sales, marketing, and product teams to address customer challenges and drive adoption campaigns.

Qualifications & Skills

1. Essential:

• Bachelor’s degree in Commerce, Business Administration, or a related field.

• 1–2 years of experience in customer support, customer success, or a similar role in SaaS or tech-driven products.

• Excellent verbal and written communication skills in English and Hindi.

2. Preferred:

• Experience in the accounting/financial software domain or familiarity with tools like Tally or Zoho Books.

• Multilingual abilities (regional Indian languages).

3. Technical Skills:

• Proficiency in CRM tools and support software.

• Basic understanding of accounting principles or willingness to learn.

4. Soft Skills:

• Empathy, patience, and a customer-first mindset.

• Strong problem-solving and analytical skills.

• Ability to work independently and as part of a team.

Customer Support Manager

Location: Gachibowli, Hyderabad

About Kitaabh

Kitaabh is redefining accounting software with a fast, keyboard-driven platform designed for Indian SMEs. With features that include customizable dashboards, seamless GST and TDS integration, and comprehensive reporting, Kitaabh provides entrepreneurs, accountants, and auditors with instant insights and easy data access. As a Customer Support Manager, you’ll be at the forefront of delivering a delightful, reliable support experience, ensuring our customers get the most out of Kitaabh.

Role Overview

We are looking for an experienced and customer-focused Customer Support Manager to lead our support team, manage escalations, and help create a top-notch experience for our users. You’ll play a vital role in building customer trust, fostering positive relationships, and ensuring that customer issues are resolved quickly and effectively. As the Customer Support Manager, you will also gather insights from customer interactions to drive improvements in our product and support process.

Key Responsibilities

• Lead and Manage Support Team: Recruit, train, and mentor a team of customer support agents. Set clear goals, conduct regular performance reviews, and provide ongoing training to enhance their skills.

• Customer Interaction and Escalation Management: Act as the point of contact for complex customer issues, ensuring timely and effective resolution.

• Process Improvement: Develop and optimize support processes and workflows to enhance efficiency and customer satisfaction.

• Product Expertise: Become a subject matter expert on Kitaabh, providing guidance on accounting and compliance functionalities (GST, TDS, etc.) and helping customers navigate the platform.

• Customer Insights and Feedback: Analyze customer interactions to identify common issues, pain points, and potential improvements. Communicate these insights to the Product and Engineering teams.

• Reporting and KPIs: Track and report on key support metrics (response times, resolution rates, customer satisfaction scores), using data to improve overall support performance.

• Knowledge Base Management: Oversee the creation and maintenance of support documentation, FAQs, and other resources to empower customers with self-service options.

Qualifications

• Experience: 5+ years of experience in customer support, with at least 2 years in a management or supervisory role, ideally within a SaaS or tech-driven company.

• Customer-Centric Approach: Passionate about delivering a great customer experience, with a focus on empathy, patience, and clear communication.

• Accounting Knowledge: Experience or familiarity with accounting software and knowledge of GST, TDS, or other statutory compliance in India is a strong plus.

• Leadership Skills: Proven ability to lead, motivate, and develop a team, with strong problem-solving skills and a proactive attitude.

• Data-Driven: Comfortable using support software and analytics tools to track performance metrics and identify improvement opportunities.

• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Technical Proficiency: Proficient with support software, CRMs, and project management tools. Knowledge of keyboard-driven platforms is a plus.

• Flexibility: Willingness to adapt and be available for urgent customer support issues as they arise.

Job Title: Head of Marketing

Location: Remote

About Us: Kitaabh is a fast-growing SaaS accounting platform built for accountants, entrepreneurs, and SMEs. We aim to redefine accounting by offering a fast, intuitive, and modern solution. Our product is in the Beta stage and gearing up for a Go-To-Market (GTM) launch.

Job Overview: We are seeking a dynamic and tech-savvy Head of Marketing with prior experience in SaaS to lead our marketing efforts. This role requires strategic leadership, deep understanding of SaaS business models, and hands-on experience in scaling tech-driven products.

Key Responsibilities:

• Develop and execute comprehensive marketing strategies to drive product awareness, lead generation, and customer acquisition.

• Plan and manage product launches, ensuring effective communication with target audiences

• Lead digital marketing initiatives, including SEO, SEM, social media, content marketing, email campaigns, and more.

• Collaborate with the product, sales, and customer success teams to create tailored campaigns that address customer pain points and highlight key product features.

• Analyze market trends, competitor positioning, and customer behavior to refine and adapt marketing strategies.

• Lead brand-building initiatives, ensuring consistent messaging across all channels.

• Oversee paid advertising, partnerships, and event marketing efforts.

• Manage and mentor a team of marketing professionals, driving performance through data-driven decision-making. Marketing Head 2

• Ensure alignment of marketing activities with business objectives and key performance indicators (KPIs).

• Actively contribute to the evolution of our marketing tech stack to enhance productivity and performance tracking.

Qualifications:

• Proven experience (5+ years) in marketing leadership roles, preferably within the SaaS industry

• Strong understanding of SaaS metrics (CAC, LTV, churn rate) and growth levers.

• Demonstrated success in leading marketing teams and launching SaaS products.

• Proficiency in digital marketing tools and analytics platforms (Google Analytics, HubSpot, etc.).

• Experience with Go-To-Market (GTM) strategies, product positioning, and brand building.

• Ability to develop and execute multi-channel marketing strategies.

• Strong analytical skills with the ability to translate data into actionable insights.

• Excellent communication and leadership skills.

Bonus Points For:

• Experience with marketing automation tools, AI-driven platforms, or CRM systems.

• A background in fintech or accounting-related SaaS products.

• Strong network in the tech and SaaS community.

What We Offer

• Opportunity to lead the marketing efforts of a fast-growing SaaS company.

• Work with a highly collaborative team of industry experts.

• Competitive salary and benefits.

• Flexibility with remote work options

Job Title- Solution Sales Consultant

CTC- 16 lpa

Location-  Hyderabad

Experience-  5+Years

Working Mode- Work from Office

Critical Skills- Good communication skills, B2B Sales, Enterprise Technology Sales, Saas Sales

Qualification-  Any Engineering/Computer degree

Roles And Responsibilities:

• Account-Based Targeting, Qualification, and Nurturing

• Develop and expand a portfolio of Mid to Large Enterprise Customers in Manufacturing and Consumer Brands

• Identify New Business opportunities and follow up on the defined business opportunities

• Assess client needs and promote suitable solutions

• Meet with decision-makers and provide information about O4S

• Construct & Modify Pitches, Sales Presentations, and Decks to Suite the Requirement

• Demonstrate and Differentiate O4S from the competition focusing on our unique and compelling value proposition

• Perform Product Demonstrations

• Negotiate sales and long-term contracts with clients

• Work with our partners to maintain and expand business within assigned client accounts

• Forecast and Achieve Substantial Revenue/Sales Targets

Skills Required :

​

• Individual Contributor role with 5+ Years of End-to-End Software Sales

Experience while working on a value driven complex sales processes with a SaaS Enterprise

• Ability to Sell Enterprise Technology Solutions to CXOs

• Excellent experience in mapping hierarchies in Mid to Large Companies

• Nurturing via Email, LinkedIn, and similar portal

• Excellent Presentation and Soft Skills

• Strong Analytical and Problem-Solving Capabilities

• Ability to Meet Goals and Perform Well Under Pressure

• Ability to handle a fast-paced environment and challenging workload

We’re really excited to bring on a full-time designer to own our entire product and entire brand — including what you see here. This role will be responsible for driving the entire Orbital experience.

Qualities

• 0 to 3 years of experience (or equivalent understanding of product design)
• Strong in UI, UX design principles and Figma/Adobe XD
• Familiar with building web applications, SaaS experience preferred
• Willingness and interest in learning new tech/processes (Framer, Webflow, etc.)
• Willingness to travel to offices in Hyderabad, New York City, or San Francisco

Responsible for end to end ownership of project deliverables and regular interactions with the clients to provide project status updates Work on the estimations for a given project Identify the risks and provide a mitigation plan promptly Responsible for generating reports, invoice and billing People responsibilities include ensuring optimal retention of talent and improving the performance of team members through continuous feedback Timely reporting of the projects to the client and management

Responsibilities include:

• Coordination and completion of projects on time within budget and scope. 
• Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor, and summarize the progress of the project. 
• Prepare reports for clients and internal stakeholders regarding the status of the project. 
• Work on the estimations for a given project. 
• Identify the risks and provide a mitigation plan promptly. 
• Generation of reports, invoices, and billing. 
• People's Management includes ensuring optimal retention of talent and improving the performance of team members through continuous feedback.
• 
  

Experience and Expertise: 

• Overall 7-12 years of experience and at least 4 years of project delivery management experience. 
• Should have worked on SaaS products and have experience in handling a team (at least 10-15). 
• Sound knowledge of SDLC, and quality process with respect to delivery management.
• Experience in Mobile application development and programming knowledge is a plus.
• Good presentation skills, Excellent verbal and written communication skills, and the ability to interact with customers at all levels

Position(s): Executive/ Senior Executives – Tele-sales/ Inside Sales 

Location(s): Hyderabad

Job Brief:

We are looking for enthusiastic and talented Tele Sales/ Inside Sales Representative that thrives in a competitive and quick sales cycle environment.

Responsibilities:

•       Sourcing new business opportunities through inbound lead follow-up and outbound calls and emails.

•       Understanding customer needs and requirements and accordingly suggesting the best solution.

•       Close    new      business            by         qualifying          opportunities  and securing            online demonstrations/meetings with key decision makers.

•       Attend sales meetings, work closely with the team, and keep current with all product information, pricing, and contract terms.

•       Staying informed about competing products, new technologies, and services.

Desired Skills & Experience:

•       0-5 years of Tele / Inside sales experience in the B2B market with demonstrated success in solution sales domains such as enterprise software. 

•       Demonstrated experience developing new business relationships at all levels of enterprise organisations.

•       Excellent verbal and written communications skills.

•       Strong listening and presentation skills.

•       Comfortable selling tech product over calls and web presentation tools.

•       Ability to multi-task, prioritise, and manage time effectively.

•       Minimum qualification: A bachelor's degree in any discipline.

A proven sales record and experience selling SaaS/PaaS products will be a big plus

JD:

• 10+ years of experience in preparing, reviewing, revising, and maintaining the software technical documents and Saas product documentation.
• Experience in reviewing the user interface (UI), partner with UX designers to suggest ways to make the UI intuitive, and provide content that can be embedded in the UI.
• Experience in performing independent research to understand a product and the needs of customers and stakeholders.
• Experience writing/editing troubleshooting, procedural, and reference information.
• Understands software terminology and has basic knowledge of working with software development teams.
• Experience working in an agile environment.
• Ability to quickly learn and evaluate new technologies and work effectively in a fast-paced, dynamic environment.

Why SquareShift?

We firmly believe that our growth, long-term success & wellbeing as an organization are a direct outcome of the culture and teamwork. At SquareShift, you can expect,

• High-growth, collaborative environment with diverse and inclusive teams
• Continuous learning, enrichment, and development opportunities
• Competitive pay and allowances for professional development 
• Flexible time off to relax and recharge

Address: SquareShift Technologies

This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed the quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues.

Responsibilities:

• Motivated, self-driven individual who is looking to work in a lean and dynamic team.
• Identify and reach out to new business prospects/leads based on predefined criteria.
• Ideally, have experience in the technology industry prospecting and selling solution-led deals to C-level executives.
• Preferred proven SaaS or technology sales experience, in the Indian market.
• Preferred proven ability in penetrating small and large corporations to find decision-makers through various tools & platforms.
• Pitch to Prospects/Customers via cold calling.
• Develop a robust pipeline and monitor it using the Company's CRM system.
• Demonstrate operational excellence in order to relentlessly and resourcefully meet objectives.
• Prior experience in generating leads in the Indian market is essential.
• Follow up with prospects on a regular basis.
• Route BANT qualified leads & opportunities to the appropriate VPs for further discussions and closure.
• Understanding tools & platforms like Mr E, Lusha, Apollo.io, and LinkedIn is a must.

Requirements:

• Bachelor's degree or equivalent
• 1-6 years of previous inside sales experience
• Experience with CRM systems

Job Role - Sr. Sales Manager

Location - Hyderabad (Remote)  

Note- This opportunity is for people who can speak Telegu, and are based out of Hyderabad 

Responsibilities

• Generate Leads & contact potential prospects through cold calls and emails
• Present our company product to potential prospects.
• Identify prospect's needs and suggest appropriate products/services
• Manage contracts with clients & closure.
• Report to the Sales Manager on sales results

Requirements

• Proven work experience of more than 2+ years as a Sales Development Representative, Sales Account Executive or similar role
• Hands-on experience with multiple sales prospecting techniques like cold calling, cold emailing and social outreach.
• Experience in product presentation & closing.
• Excellent communication skills.
• Track record of achieving sales quotas
• Experience working in the healthcare industry is preferred but not required.
• Fair understanding of sales performance metrics
• Excellent communication and negotiation skills

What will you spend your time:

Priority 1 - Demo/Presentation

Priority 2 - Closure

Priority 3 - Customer engagement & Internal updates

Priority 4 - Lead generations or Meeting Setup

• School sales : Primary responsibility is to sell to schools and bring them onboard o Tie up with schools and onboard them so that we can offer the the comapny plan to the parents in the school
  • Negotiate and get into commercial agreements with schools o Upsell our other payment products in the schools

• Stakeholder Management in Schools:
  • Enable the company to liaison with the schools tied up with, for close to everything from meeting the parents, doing events etc.
  • Forge a strong relationship with the school management and principal and be their first port of call on anything to do with finances
• Team Building- Build a high quality sales team and lead it in that city

🔎 What are we looking for?

• Self-starter with a high sense of ownership → Comfortable to work with minimal supervision and do sales independently
• Ability to drive sales and closures → Have the capability to do standalone meetings with school management and drive closures
• Hungry to learn and grow → Passion to learn & be a better version of oneself; motivated to succeed
• Bias for action → Have the temperament to experiment and execute in uncertainty
• Hustler → Ability to generate resources to solve a problem
• Intellectual honesty → Always seeking and presenting truth irrespective of personal POV or beliefs
• Mission-oriented → Deeply care about delivering value and making an impact on customer’s lives

• 3+ years of doing b2b sales
• Entrepreneurial mindset - the ability to be able to crack school deals independently and work to get tangible results without too much handholding
• Willingness to be on the ground most of the time and doing field sales
• Relevant experience of selling to schools is desirable but not a requirement

• Becoming a part of the early core team
• Competitive salary plus ESOPs
• Work with colleagues from strong backgrounds & hungry to succeed
• Opportunity to interact with and learn from high-pedigree investors & mentors - o VCs: Elevation Capital (erstwhile SAIF Partners), Matrix Partners
• o Select angel investors: Kunal Shah, Nithin Kamat, Amit Ranjan 

• Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients and operate as the lead point of contact for any and all matters specific to your customers
• Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
• Provide strategic pre sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support
• Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth
• Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
• Work cross-functionally with business development, marketing, product, technology and finance teams to ensure the timely and successful delivery of the solutions per to customer needs 
• Analyze latest marketing trends using CRM and analytics tools and tracking industry activities and providing valuable inputs for fine-tuning marketing strategies.

What will you be doing at Enalo?

• Understand the problem statement and derive potential product solutions.
• Conduct market research, competitor analysis and user research.
• Collaborate with multiple teams to take the product forward.
• Participate in product strategy, build a roadmap and execute to bring products to life.
• Manage product requirement definition and feature identification for future initiatives, including documentation of prioritized feature sets and use cases.
• Lead the development and QA teams at the appropriate times to realise the goals of the product.
• Own scrum and all the related activities like sprint planning, and release.
• Create user stories and use cases for product features.
• Look for roadblocks and mitigate risks.
• Organize daily stand-ups, brainstorming and review sessions.
• Maintain backlogs and prioritize them effectively.
• Experience the product as an end-user and identify gaps to make the product better. And ensure users can see the value of the product!
• Craft product presentations and do demos.
• Define product metrics and speak through data.
• Be a driving force in assembling the resources necessary to ship high-impact products and features, and facilitate communication throughout the development process.
• Work with the release process and support teams to ensure that the product is released successfully and any issues in production are resolved quickly.
• Measure and analyse the success of a product or feature using internal tools as well as tools like Google Analytics
• Efficiently manage agile development of the product.
• Contribute to the product's 'Go To Market' Strategy.

Skills required :

• Strong familiarity with product development, user flows and UI experience.
• Proven ability to successfully manage all phases of the product development lifecycle.
• Expertise with web/mobile analytic tools.
• Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
• Strong understanding of agile management (Scrum).
• Ability to break the ground through research and data analysis.
• Good collaboration, design thinking and presentation skills.
• Affinity to marketing.
• Preferred experience in product development as an engineer
• Preferred experience in a product company
• Experience in building or working with an early-stage tech product startup would be a plus.
• Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
• Experience in B2B SaaS/Payments will be added advantage.

We are on the hunt for a talented and experienced Director of Sales and Business Development to set up and lead our sales department in India. This is a global role. We need a self-motivated professional with proven SaaS sales experience and an outstanding track record. In this position, you will be responsible for meeting our annual sales targets within assigned global regions.

Your duties will include designing strategic SaaS sales plans, building partner networks globally, tweaking business models if required and assessing costs and competition. In addition to being an excellent communicator, our ideal candidate will also demonstrate exceptional negotiation and hunting skills.

Responsibilities:

• Passionately drive SaaS sales of the platform from the scratch.
• Build a global SaaS sales strategy from the ground up
• Design and implement strategic plans to reach sales targets.
• Cultivate lasting relationships with customers to grow customer loyalty.
• Develop and promote weekly, monthly and quarterly sales objectives.
• Draft detailed and accurate sales reports.
• Work with customers to better understand their business needs and goals and share that information back to the product teams.
• Assess costs, competition, and supply and demand to identify selling prices.
• Estimate sales volume and profit for current and new products.
• Establish a sales training program to train new employees.
• Meet with sales managers to assess company performance.
• Potentially recruit and build a strong sales team

Requirements:

• A minimum of 10 years’ experience in a similar role (2+ years SaaS sales).
• Inside sales experience in SaaS
• Low-code sales experience is a bonus.
• Experience in solution-driven sales approach
• In-depth knowledge of sales and business development techniques and best practices.
• Capacity to manage various projects and work to tight deadlines.
• Excellent negotiation and leadership skills.
• Outstanding written and verbal communication skills.

We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.

Required Candidate profile

Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions

Who you are:

We are looking for experienced / energetic Demo Jockey (s) who can represent the 500apps brand well and engage our prospective customers in partnership with the sales team in meaningful ways for customers as well as 500apps.. Ideal candidates will share our passion to learn and master the apps to make customers appreciate 500apps in their situation / context. The successful candidate will be business savvy, detail oriented and be able to build effective demo’s to suit a prospective customer's use case. She / he would have had relevant experience in a SaaS / Product based company.

What you will be doing (responsibilities):

1. Work as part of the Sales POD in a matrixed environment to close deals.

2. Pull together effective demo’s using necessary apps for desired outcomes.

3. Keep an eye on the Sales pipeline and build / customize demo’s as needed prior to client meetings in partnership with the sales team.

4. Gather feedback from Customers post demonstration and provide the same to the Product team for potential enhancements / tweaks to fit into the customer's environment.

5. Be available / flex for demo’s as per shift / region assigned.

6. Build and maintain a repository of ready to use Demo’s for most frequent use cases.

7. Create and submit necessary reports.

8. Be the product champion / evangelist for 500apps.com

9. Stay on top of updates in current apps and new apps being launched - explore new app combinations for enhanced results.

Skills, Qualifications, Requirements:

• Clear and articulate communicator in English language to be able to effectively engage International customers.
• Ability to learn and apply apps in a stand alone fashion as well as in combination with other apps to deliver enhanced results for Customer use cases.
• Ideal candidate has a broad understanding of industries, domains, functions and disciplines to be able to effectively and quickly apply the apps in appropriate scenarios.
• You will ideally have a combination of both Product (Computer Sciences) and Business education and experience.
• At least 3 years of relevant experience as Demo Specialist or Onboarding Specialist in a B2B setting.
• Should be able to work effectively in a Matrixed environment - working closely with Sales and Customer Success Teams.

• Ability to learn and adapt fast.

Role: Product Manager

Experience: 5-10 years

Location: Hyderabad (Remote due to COVID-19)

Technovert is not a typical IT services firm. We inculcate the product mindset for the talent working with us. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry.

Step ahead, we are looking for a Product Manager who can create best out of excellent engineering minds and build together a product which suffice Insurance Industry needs. This is a pivotal role where you can see yourself working with the Technology, Sales, Marketing and Leadership team. 
Your Responsibilities

• Identify product market opportunities through market research, customer profiling, needs analysis, market sizing and competitive analysis.
• Define the product strategy, and translate product strategy into roadmap and feature definition, in line with business and customer experience objectives.
• Collect and develop ideas, prioritize the ideas, create business cases
• Define, track, and improve key product metrics.
• Drive the product discovery process for large projects and support the product implementation and deployment
• Partner and collaborate with stakeholders from multiple teams like Engineering, UX, Data, etc. across numerous business units across countries and teams
• Liaise with Engineering and Product owners to help them implement and verify the product increments
• Liaise with Sales, Marketing, Services and Support organizations to launch the product evolutions to market
• Works with product marketing department to develop effective communication activities and programs including product positioning, collateral development, whitepapers, and analyst engagement
• Serves as the key contact for product questions and new product ideas which surface from customers, sales, or market research.
• Manages the resolution of escalated customer problems. Escalates problems and issues to other departments when needed.

Ideal Candidate Traits

• Strong understating of the Insurance industry. Preferable Life & Health.
• Must be able and willing to think and act strategically and tactically
• Excellent communication skills, and design thinking skills
• Strong analytical and problem-solving skills. Leveraging data to make informed product decisions.
• Must have sound business judgment as well as the ability to think clearly, analyze quantitatively, problem-solve, scope technical requirements, and prioritize
• Ability to explain the business and technical value of a technical offering to internal and external audience which is a mix of technical and non-technical customer representatives

Minimum Qualifications

• 4+ years of experience in technology product management.
• 3+ years of working in the insurance domain
• Have worked independently or as a lead on GTM and launch of at least 1 product
• Worked closely with developers in an agile development environment
• Prior experience as a developer preferred.

About Mudrantar Solutions Private Limited 

Mudrantar Solutions Pvt. Ltd. is a wholly owned subsidiary of the US based startup, Mudrantar Corporation. Mudrantar is a well-funded startup focused on disruptive changes in the Accounting Software for Small, Medium as well as Large businesses in India. Our state-of-the-art OCR + Machine Learning Technology allows customers to simply take photos and our software does the rest of the heavy lifting. Our strategy for CAs, CS and Tax Practitioners is realized through web access for our customers to manage their practice and also manage client communication through freely available mobile app. We also offer data entry automation services through AI/ML platform. 

Product Manager 

As a Product Engineering Manager in the SaaS industry, you will use your unique blend of business and technical savvy to create product strategies that solve user challenges to drive revenue growth via increased adoption and retention. This role is responsible for driving Mudrantar’s SaaS roadmap towards building a scalable, intelligent and modular Practice Management System to increase profitability and productivity for our customers. 

Our products, MScan and DocBins are already being used by Practice Professionals in India as well as USA. If you are interested in building the next big thing, creating a global impact on millions of users, have a passion for making data work for you, and want to own a product in the near future, this is the place for you. From a career growth perspective, there are few better product organizations to be in, where you will be able to work, learn, and grow at this pace.  

Position 

• Full time employment 

Location 

• Any location in India 

Requirements 

• Develop and lead the product vision and strategy for Mudrantar SaaS Product 
• Understand the jobs to be done for the product, synthesize those needs to shape the product roadmap for a suite of products & services, and define key metrics 
• Strategically assess new opportunities and develop alignment around these 
• Collaborate and build executive alignment for your vision 

• Foster a community of data-informed decision making 
• Provide hands-on leadership for teams consisting of top-notch engineers and Managers 
• Create clear career paths for team members and help them grow with regular and deep mentoring. 
• Perform regular performance evaluation and share and seek feedback. 

Who will be ideal for this role? 

• 3+ years of work experience in the SaaS Product Management team and can translate product strategy into detailed requirements and prototypes. 
• Love candidates having First Principles Thinking, Bias for Action, & Strong opinions, loosely held. 
• Customer Obsessed: Gain deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth 

• Impact-driven: Ability to work with engineers and designers to deliver key results. 
• Follows Ship now, Perfect later: iterative development principles and practices, including breaking large product goals into small, achievable slices for early and frequent delivery. 

Nice to have 

• Bachelor's Degree and/or equivalent Computer Science course 
• 3+ years programming experience with exposure to Python, NodeJS, VueJS, ExpressJS 

• Demonstrable track record of SaaS product Development and Team Management 
• Strong written and verbal communication skills 

What we offer: 

• Opportunity to work in a Fast-growing Start-Up with lucrative compensation benefits 
• Working directly with the leaders; having high level of work independence, autonomy and empowerment to lead company-wide changes 

• Work with a market dominating technology 
• Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey 
• Excellent opportunity for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions 

• 8+ years of experience in software development
• 4+ years of recent hands-on experience in architecting and building complex solutions that run in SaaS/PaaS environments, especially on AWS cloud leveraging SaaS based Microservices development coupled with Distributed Caching & Message Queuing.
• Should have experience in developing solution architecture and/or evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services
• Should have excellent knowledge of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability)
• Should have experience with Full Stack development with experience in technology stacks/frameworks like JAVA, Springboot, Python, Redis, SQL, NoSQL and Graph DBs
• Good to have Architected solutions that handle Big Data and should be proficient in data analytics
• Must have Expert level proficiency in Design / Architectural patterns, data structures and algorithms
• Must demonstrate knowledge of DevOps tool chains and processes
• Experience in web-based application migration from on-premise to SaaS model is a big plus.
• Experience of Integration patterns and associated best practice(e.g. Web Services, REST API's, Pub/Sub, MOM)
• Excellent knowledge and hands-on experience in Web services related, functionally decomposed architecture, Load Balancing of Web Services and applications, designing multi-tenant systems, Clustering and sharding of data, microservices architecture / design patterns, and throttling and performance management of such services

Future Analytica is looking for a driven, results-oriented Sales director with experience in the SAAS business. This sales director is expected to lead a team of sales executives covering English speaking markets and manage the revenue and market penetration goals. The Sales Director will be responsible to hire, develop, and lead a team of high-performance individual contributors to scale our presence globally.

Duties And Responsibilities

• Develop, analyzes and implements sales strategy across key accounts to attain company strategic objectives
• Own and hit annual sales targets within enterprises accounts
• Partner with customers to understand their business needs and objectives
• Build and maintain strong, long-lasting customer relationships
• Effectively communicate the value proposition through proposals and presentations
• Support marketing by attending trade shows, conferences and other marketing events
• Oversees a team of individual contributors to meet or exceed customer acquisition and retention goals.
• Owns strategic plan, quarterly revenue forecast, territory design, and resource planning for sales of products in all stages of the lifecycle
• Develops team talent and pipeline includes attracting, identifying, developing, rewarding, managing, and coaching includes methodologies, consultative techniques, negotiation, and ABM strategy & tactics.
• Identifies solutions for process and product improvement to increase revenue, profitability, and customer experience.

Ideal Qualifications

• MBA degree and 10+ years with direct Mid-Market or Enterprise Software selling and management experience.
• 5+ years managing individual contributors selling B2B SaaS software
• Experience selling analytics, data, databases, predictive modelling, or business intelligence software in the US and UK.
• Experience selling in core AI industries including Financial Services, Healthcare, Retail, Insurance, and Manufacturing.
• Strong analytical, creative, and critical thinking skills to deliver solutions for both internal operations and customers.
• Proven results with both early-stage and market-proven software products
• Experience negotiating large contracts, including working with internal partners (legal, product, management) and external partners (channel, technology, etc.)
• Excellent verbal and written communication and presentation skills.
• Genuine flexibility and temperament to succeed in a high-energy, fast-growing startup.

About The Company

AI is the next big revolution for the World. Our technology enables AI for the future. Future analytica is an AI-SAAS platform that enables 10x acceleration and democratization to the entire data science journey. The company is well funded and has a team with decades of operational experience and best practice that can be shared with our clients. We are looking for top talent to help us continue our growth — and grow with us!

Frequently Asked Questions:

Why work for us?

It would be a Challenging, grounds up a promising circumstance for you. You get an opportunity to chip away at AI/Data analytics alongside stunning specialists with strongly backed up funding.

Since the organization is as yet in the beginning phases, you will see the total lifecycle of the start-up from getting the underlying clients to raising funding rounds. If you stick it out, you will experience extraordinary career growth.

What is the leadership team at FutureAnalytica and who are backing you?

Started by two young entrepreneurs, AI enthusiasts and have a solid experience in data science and analytics.

Dhiraj.K- Founder & CEO

Mridu Andotra-Co-Founder

Are you okay with remote employment?

Yes, but only in the India or U.S due to time zone convenience. Sometime in 2022, we may get back to offices and prefer working together.

Have you raised any money?

Yes, we raised seed funding by foreign investors

What is work/life balance like at your company?

As an early-stage startup, we wouldn’t want to hide this reality to prospective candidates: raw hours make a big difference in the impact we can make right now. This won’t always be the case, but it is at present.

So, often we find ourselves working later in the evening, on rare occasions a weekend, but it’s mostly driven by personal ambition. We don’t have any expectations of anyone to do so.

However, we love our employees to work flexible with an open-door policy where any employee can reach founders directly.

Our cultural values are...

Customer First: You put the best interest of customers first. It means doing the right thing for the customer even when none (the customer, your manager) is watching.

Innovation: Be an out of the box thinker

Love of Learning: Be curious to learn and implement

Impact: You accomplish an amazing amount of work

Ownership Taker: You take ownership of your goals and don’t blame others for lack of success and be a problem solver.

Authentic and Honest: You are quick to admit mistakes, learn from it. Always assume everyone is working with the best intention. No behind-the-door criticism.

Pro-active- Do it before someone come to ask for it.

Co-operative- Finally gel well with the team.

So, if you think you’re a right fit and ready to take the challenge why late write to us and our People and Culture department will come in touch with you to discuss further.

• Track record of delivering various features in large-scale applications or core systems with at least 5 years of experience. If you've written code in big data applications handling multitudes of data or real-time events, you're in.
• Experience writing multi-component systems or micro-services, with architectures requiring efficient inter-application communication. If you know what Kafka is, and think it's the bee's knees, we will think the same of you.
• Experience writing in a high-level language such as Go, C, Rust, Python, Ruby, etc.. If you're already writing Go, or spent a weekend debugging the worse memory leak ever, that's a big plus.
• Experience writing APIs (either RESTful or not) and RPCs. If you've broken backwards compatibility for your customers once, and dealt with the fallout, we want you (to deal with the fallout again).
• Experience with RDBMS systems (e.g. MySQL, PostgreSQL, Oracle, SQLite) and/or NoSQL databases (e.g. MongoDB, Redis, Cassandra, Couchbase). If you've written queries with more than two joins, or have a strong opinion of why an integer is better as a primary key (or maybe a UUID), we'd like to hear from you.
• Experience with container platforms and orchestrators such as Docker, Kubernetes and OpenShift is a plus. If you can name one way in which a container is different than a regular process, you're golden.
• Are you a free software/open source nerd? Do you maintain open source projects? Are you a Hacker News reader? Do you remember the days when you had to compile your own Linux kernel? Do you believe it should be called GNU/Linux? Have you ever been in a fight with an Emacs user? Are you an Emacs user? Well, we have the job for you!

• Implement marketing strategies to scale lead generation
• Update and optimize the website regularly for conversion
• Work in collaboration with freelance content writers to blog high-quality content
• Help the team with sales collaterals
• Engage potential customers via our social media accounts

• A strong communicator
• Data-driven decision maker
• Meticulous when it comes to details
• Customer obsessed
• Team player

A strong background in Azure OR Amazon Web Services (AWS) or a similar cloud platform is a must-have, certification is a plus.

Excellent technical skills and knowledge include but not limited to: cloud methodologies like PaaS and SaaS; programming languages such as Python, Java, .Net; orchestration systems such as Chef, Ansible, Terraform; Azure IaaS servers; PowerShell scripting.

Fully aware of the DevOps cycle with hands-on on deployment models to the cloud.

Experience working with Docker and related containerization technologies.

Experience working on orchestration platforms such as AKS, RedHat OpenShift etc.

Extensive knowledge working with logging and monitoring tools such as EFK, visualization tools such as Grafana and Prometheus.

Exposure to security alert monitoring tools.

Looking for a passionate, self-driven creative Sr. UX Designer to join our team and lead experience design efforts across Mobile, Web, Smart TV, and Print media 

Mandatory Skillset:
• Experience in Enterprise Application Experience Design
• Expertise in wireframe and prototype tools
• Extensive experience with mobile-first design.
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval 

Good to have: • Certification in Human Factors or Interaction Design 

Education: B.Des, M.Des, BFA, MFA, Design background from any Top tier design institute will be plus point 

Experience: 5 to 10 years