Content Specialist (SaaS B2B)

Job Description:

• Support Pre-sales activities and provide technical solutions, effort estimation, define delivery strategy and plan
• Provide recommendation of RPA product
• Develop the technical solution for the RPA Automation.
• Define the To-be automated process flows including any custom-built components
• Define the design to consider the following aspects
• Security
• Method of access (internal client network , internet, local access)
• User Authentication (SSO, central LDAP, individual log in)
• Customer’s IT Security and/or Audit Policies which impact the robot deployment
• User Authorization Processes, it’s lead times & request process
• Scalability
• Ensuring multiple robots can handle shared resources
• Ensuring there are no duplicate transactions processed or orphaned transactions.
• Application landscape
• Understanding technical impacts of applications using OCR or Adobe Flash
• Understanding technical impacts of applications accessed behind Citrix.
• Auditing & Exception handling
• Hosting & Environments
• Hosting Locations and Hosting provider (Internal / 3rd party)
• Availability of test system by application
• Availability of “production like” test data within test applications
• Consistency of test data between applications
• Performance  & Availability
• Ensuring Performance of key applications in the process that could limit the average handling time of the automation
• System availability & timings
• Anticipate, identify, track and resolve technical issues and risks affecting delivery
• Assist development team in resolving technical problems
• Assist Support teams to resolve issues
• Coordinate and participate in structured peer reviews and walkthroughs
• Design technical specifications for RPA (Blue Prism) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

• Additional Information

  • 10 to 12 years of IT experience. Minimum 2 years of experience in leading architecture and design.
  • Having led a minimum  2 RPA project implementations as lead architect
  • Certification in Robotics for any one product (Blue Prism /Automation Anywhere)
  • Experience in defining the architecture of enterprise level applications involving multiple systems, sub-systems and ERPs.
  • Experience front ending client facing discussions and interfacing with Client Business, IT and Architecture teams
  • Knowledge of automation tool capabilities and technical requirements
  • Good communication skills & customer interaction skills.

   

http://www.gevme.com/?utm_source=JobAd&;utm_medium=StartupAsia&utm_campaign=JobAd">GEVME is a culmination of nearly 10 years of experience in helping Event Organisers with their technology needs. Focusing on event data management as the core, we power the end-to-end management of events through our various software capabilities, ranging from email marketing, online registration and ticketing, to on-site check-in. GEVME is already powering events such as Fintech Festival Singapore, IE Singapore Events, Forbes Global CEO Conference , Starbucks Coffee Singapore, Singapore International Water Week and World Cities Summit to name a few. 

We are on the lookout for a Support Representative, who will be the face of our company in terms of making advocates out of our end-users who are using our platform to organise their events. 

You should:

• Have a technical background with knowledge of HTML / CSS / JS / jQuery and ideally Reactjs
• Excellent communication skills, detail-oriented, and strong understanding of client requests
• Possess a can-do attitude who loves to interact with clients both face-to-face as well as online
• Have a general understand of the online space, including Software-as-a-Service (SaaS)
• Love to read up on anything online, be it social media, technological trends or the latest marketing techniques

• Strengthen client relationship by being the go-to-person for client challenges relating to the platform
• Manage customer service inquiries and technical issues through clear communication to keep track of support tickets and status 

• Train and guide customers with the on-boarding process on GEVME
• Acts as the "Voice of the Customer" by providing feedback to the development team on customer pain points

• Establish great relationships with internal stakeholders (Project, Product, Sales etc.) to achieve customers' goals
• Remain positive in challenging scenarios and inspire internal partners to do great work

• Assist Professional Services Team with ongoing customer deliverables if assigned 
• Act as Coordinator for long-term DIY users for specific ad-hoc requirements 

• Maintain the Support Portal with articles that will help with the client on-boarding process
• Post periodic best practices articles to help provide useful tips to our clients and users

• Diploma/ Degree in IT or equivalent computer sciences 
• Strong communication skills, who excel in managing clients face-to-face or online
• Past experience in front facing function such as Account Management, or Customer Support roles 
• Minimum 1-2 years experience in Customer Support related roles
• Independent, highly-motivated and results-driven, able to thrive under pressure while taking pride in customer delight
• Excellent interpersonal skills with positive outlook
• Experience with any other event management and support tools a huge plus point
• HTML / CSS / JS / jQuery + ideally Reactjs (bonus)

JD:

• Demonstrable hands-on experience working with Azure technologies.
• Extensive experience with Azure DevOps and pipelines.
• Experience working with Jira and Github.
• Experience of Infrastructure as Code using Terraform to model cloud infrastructure.
• Practical experience of engineering best practices with continuous improvement.

Required

• HashiCorp Certified: Terraform Associate
• Microsoft Certified: Azure Fundamentals

Desirable

Microsoft Certified: Azure Administrator Associate

Location- Remote

Job Type: Full time on contract

• Hands-on with contemporary javaScript frameworks(React.js / Angular.js)
• Hands-on with UI layouts, SASS, LESS, Bootstrap
• Developed reusable components and libraries for frontend.
• Frontend optimization techniques to reduce latencies
• Frontend optimization for SEO
• Excellent written and verbal communication skills, design thinking
• Practical experience with engineering best practices

Responsibilities

• Build desktop and mobile web applications using contemporary javascript frameworks
• Actively participate in design and code reviews to build robust applications and prototypes
• Explore and design simple and intuitive consumer experiences
• Work closely with Product Managers, UX designers, and back-end engineers to implement frontend solutions
• Build reusable code and libraries for future use, focus on long term code maintainability
• Work in a fast-paced and agile development environment

Knowledge and Skills:

• Writing semantic, modern, and accessible HTML mark-up.
• ReactJS (v17),Type Script, HTML, CSS
• Organizing and writing modular, well-structured CSS.
• Mastery of turning complex mock-ups into performant components/pages.
• Strong familiarity with Vanilla JS and up to date with the latest TypeScript features.
• Experience with writing scalable and performant code for a high-traffic website.
• Experience and/or knowledge of both Object Oriented Programming and Functional Programming principles.
• Willingness and desire to learn new and legacy frameworks.
• CSS pre-processing via SCSS.
• Experience with JS frameworks such as React, Redux, Backbone, or Marionette.
• Experience with Continuous Integration or Continuous Delivery.

Job Description

Software Engineer (Java)

About Ezeiatech

Founded over 8 years ago, we’ve grown from a small team in India’s start up city Gurgaon to a leading global software consultancy.

Over 100+ clients all over the globe are already satisfied by our services and the list continues to grow.

Ezeiatech is the next-generation global technology company that is helping enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on years of innovation, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We expertly steer our clients through all the hurdles of their digital journey. We do it by enabling the enterprise with all the latest trends and technologies that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Roles & Responsibilities

• Contribute in all phases of the development lifecycle.
• Write well designed, testable, efficient code.
• Ensure designs are in compliance with specifications.
• Prepare and produce releases of software components.
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

Desired Qualifications and Experience

• Computer Science or equivalent Engineering degree.
• 1 to 3 years of professional experience as a Java Developer.
• Hands-on experience in designing and developing applications using Java EE platforms.
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate).
• Experience in the Spring Framework.
• Experience with test-driven development.

We are looking for seasoned technical leaders from .NET background with experience in building cloud-based web applications and products. The role involves understanding business requirements, customer problems, architecting the appropriate solutions that are secure, scalable, high performing and testable.

Requirements: 

• Passion for building and delivering great software with a strong sense of ownership, while working closely with juniorteam members.
• 6+ years of experience in building web applications using ASP.NET MVC and .NET platform in general.
• Experience of architecting and designing web applications and services
• Experience in building applications on .NET Core, is a great plus
• Should have strong UI development skills using HTML, CSS/JavaScript frameworks.
• Strong experience with Build and Release, Agile processes and Estimation/Planning
• Exposure to New Relic or similar tools to optimize web application performance
• Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records
• Understanding and experience of working with Product Management, Design and DevOps teams.