Techno Wise

Roles and Responsibilities of a Customer Support Executive (BPO/KPO):

 To escalate the queries of the customer via Chats and Calls. Resolve the Customer issue for

International Customer

 To provide the best resolution to the customers. Maintain the better relationship with the

customers.

 Meet the customers’ requirements and provide them satisfaction with the best resolution of

their queries

Key Skills:

 The candidates with excellent spoken English, good communication skills.

Job Requirements

• 3+ years of professional backend development experience with Python, and working knowledge

of TypeScript.

• Solid understanding of Python frameworks (e.g., FastAPI, Django, Flask) and TypeScript-based

backend frameworks (e.g., Node.js, NestJS, Express)

• Hands-on experience using Temporal to design and orchestrate workflows.

• Proven expertise in data extraction, normalization, and deduplication.

• Strong experience implementing proxy solutions and navigating bot-detection mechanisms (e.g.,

Cloudflare).

• Experience with Docker, containerized deployments, and cloud platforms such as GCP or Azure.

• Proficiency with database technologies including MongoDB and Elasticsearch.

• Demonstrated experience designing and maintaining scalable, high-performance APIs.

• Working knowledge of software testing methodologies (unit, integration, and end-to-end).

• Familiarity with CI/CD pipelines and version control systems like Git.

• Strong problem-solving abilities, attention to detail, and comfort working in agile, fast-paced

environments.

• Excellent communication skills with the ability to operate effectively in ambiguous or loosely

defined problem spaces.

SEO Executive Responsibilities:

 Conducting on-site and off-site analysis of web SEO competition.

 Using Google analytics to conduct performance reports regularly.

 Creating high-quality SEO content.

 Assisting with blog content.

 Leading keyword research and optimization of content.

 Keeping up-to-date with developments in SEM.

SEO Executive Requirements:

 Marketing degree or related.

 Extensive experience in SEO.

 Working knowledge of Google Analytics.

 Experience with coding techniques.

 Thorough understanding of web design and site structures.

 Good knowledge of back link analysis

A DevOps Engineer plays a crucial role in enhancing and streamlining IT operations, particularly in the context of cloud computing and agile software development.

Responsible for managing the cloud infrastructure, CI/CD pipelines

Works as an integral software delivery team member delivering world-class, scalable and robust solutions.

Major Functions/Responsibilities:

• Design, Implement, and manage CI/CD pipelines on Microsoft Azure using Azure DevOps Services
• Automate deployment processes and infrastructure management using tools like Terraform, ARM templates or Azure CLI
• Create, configure, and execute on-going or newly proposed processes for multiple projects.
• Manage version control systems and ensure proper branching, merging and release workflows.
• Collaborate with development teams to design and implement cloud-native applications and scalable solutions.
• Manage Azure services like Azure Functions, App services, Azure Kubernetes Service (AKS) and Azure Container Registry (ACR)
• Implement monitoring and logging strategies using tools like Azure Monitor, Azure Log analytics and Application Insights.
• Identify areas for improvement within processes and practices.
• Optimize Azure resources to minimize costs while ensuring performance and scalability
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Create system documentation for training and reference.
• Implement security best practices including RBAC, Key Vault, Network Security, identity & access management.

Recommended Education/Experience/ Skills:

• 6+ years of DevOps experience in improving efficiency and achieving Continuous Integration, Continuous Testing and Continuous Deployment.
• 2+ years of experience with infrastructure automation tools (such as Terraform, Ansible, chef).
• Knowledge of AI in the context of NLP or other specialized AI fields and experience in AI based applications
• Experience with Docker, Azure Kubernetes Service for container management.
• Experience with Windows and Linux system administration with knowledge of installations, performance tuning, security, and shell scripting.
• Prior DevOps experience in improving efficiency and achieving Continuous Integration, Continuous Testing and Continuous Deployment.
• Proven experience in building DevOps infrastructure and creating multiple environments.
• Experience with or strong understanding of modern service-oriented architecture.
• Experience with scripting languages such as PowerShell, Python or Bash
• Knowledge of networking load balancers.
• Understanding of cloud security principles.
• Experience with SDLC Management software and solutions and knowledge of Agile and Scrum methodologies
• Experience in integration of automated testing and deployment for cloud-based applications with Continuous Integration tools.
• Experience in any modern language (C#, HTML, CSS, Java, etc).
• Collaboration and communication skills to work with cross-functional teams.
• Expertise in version control systems like Azure DevOps, Git managing repositories.
• Relevant DevOps-related certifications, such as Azure DevOps expert , Azure AI services etc

What we hope you will bring to the role:

· Bachelor or MS degrees in Computer Science or Engineering, or equivalent experience from a Tier-1 College ONLY

· Minimum 6+ years of front end design and development experience

· Experience with large-scale website architecture

· Strong experience with Angular Typescript framework and RXJS(Angular 13+), CLI and

state management

· Some experience with AngularJS

· Strong experience wri:ng unit tests in Karma framework

· Strong experience with HTML5, SCSS(Tailwind, Bootstrap 3 and 4, SASS), Angular

Material and JavaScript(ES5/ES6)

· Some experience migra:ng exis:ng AngularJS applica:ons to the latest Angular

Framework, while preserving accessibility compliance and mobile responsiveness

· Comfortable reviewing code(sugges:ng best prac:ces)

· Strong experience with mobile first and responsive web design

·        5+ years of experience in QA engineering, with significant focus on mobile application testing (iOS + Android).

·        Strong command of test automation frameworks such as Selenium, Appium, Playwright, or similar.

·        Solid understanding of CI/CD pipelines, build systems, and QA integration with DevOps.

·        Hands-on experience with creating test plans, test cases, and test data for end-to-end mobile applications.

·        Strong analytical, debugging, and problem-solving skills.

·        Experience working in fast-paced startup or high-growth environments.

·        Excellent communication and cross-functional collaboration skills.

·        Availability to work on-site in Ahmedabad.

Job Description: Senior Full Stack Java Developer

Timings: 2 p.m – 11 p.m

Employment: Full-time (Hybrid)

Overview: We are hiring two exceptional India-based Lead Developers to work as core members of U.S. based Agile teams. These individuals will own the technical implementation of critical features across customer-facing and associate-facing applications. This is a hands-on technical role, with at least 50% of time spent actively writing code or performing engineering tasks, while also guiding the rest of the team in execution.

Key Responsibilities:

• Serve as the senior technical contributor in a cross-border team focused on Loyalty, Mobile App, CRM, and Customer Pickup.

• Own software design, development, testing, and delivery for cloud-native microservices and web components.

• Lead and guide code reviews, enforce coding standards, and ensure best practices across development.

• Work closely with American product, architecture, and Development Manager teams to break down epics, refine stories, and estimate work. • Mentor India-based junior developers and enforce engineering best practices in a collaborative, remote-first culture.

• Proactively communicate blockers, design decisions, and progress across global teams.

• Write clean, testable, scalable code with strong observability and resilience patterns.

• Integrate with Salesforce, internal APIs, SQL/NoSQL systems, and customer data platforms.

Required Experience & Skills:

• 8-10 years of hands-on development experience.

• Deep expertise in Java, Spring Boot, RESTful API development, SQL (PostgreSQL, SQL Server), and front-end frameworks (React/Angular). • Experience working within an Agile environment alongside U.S.-based product managers, development managers, and designers.

• Strong debugging, troubleshooting, and unit/integration testing skills.

• Familiar with CI/CD pipelines, source control (Git), containerization (Docker), and modern deployment patterns.

• Excellent communication and proactive problem-solving in a remote-first environment.

• Prior experience working in an offshore/onshore model is highly preferred.