Senior business manager b2b saas

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

• Discussing the project aims with the company requirement and development team.
• Designing and building web applications using Laravel.
• Troubleshooting issues in the implementation and debug builds.
• Working with front-end and back-end developers on projects.
• Testing functionality for users and the backend.
• Ensuring that integrations run smoothly.
• Scaling projects based on Company feedback.
• Recording and reporting on work done in Laravel.
• Maintaining web-based applications.
• Presenting work in meetings with clients and management.

About Us: 

Leoforce is at the forefront of revolutionizing HR tech with cutting-edge AI solutions. Our products streamline and enhance Recruiting/hiring processes, making recruiters more efficient, accurate, and insightful. We are looking for a highly skilled and experienced Technical Lead to join our dynamic team and drive the development of our

innovative backend systems. 

Position Overview: 

As a Technical Lead, you will be responsible for leading a team of talented developers, ensuring the successful delivery of high-quality backend services and solutions. Your expertise in .NET and backend technologies will be crucial in architecting, developing, and maintaining scalable and robust systems that power our AI-driven HR tech products. 

Key Responsibilities: 

Lead and mentor a team of backend developers, providing technical guidance and fostering a culture of collaboration and excellence. 

Design, develop, and maintain backend services using .NET technologies, ensuring high performance, scalability, and reliability.  

Exposure to frontend tech like ReactJS, NextJS, Flutter or Angular JS will be preferred 

Collaborate with product managers, data scientists, and front-end developers to deliver seamless and efficient solutions. 

Oversee the architecture and design of backend systems, ensuring alignment with best practices and company standards. 

Implement and maintain CI/CD pipelines, ensuring smooth deployment and integration processes. 

Conduct code reviews, enforce coding standards, and ensure high-quality code delivery. 

Troubleshoot and resolve complex technical issues, providing timely and effective solutions. 

Stay updated with the latest industry trends and technologies, incorporating relevant advancements into the development process. 

Qualifications: 

·      

Bachelor’s or Master’s / bachelor’s degree in computer

science, Engineering, or a related field. 

·      

7+ years of experience in software development, with a

strong focus on backend technologies. 

·      

Extensive experience with .NET framework, including

C#, ASP.NET Core, and related technologies. 

·      

Proven track record of leading and managing

development teams in a fast-paced environment. 

·      

Strong understanding of database technologies (SQL

Server, SQL, Mongo DB, Elastic Search etc.) and ORM frameworks (Entity

Framework, Dapper, etc.). 

·      

Experience with microservices architecture, RESTful

APIs, and distributed systems. 

·      

Proficiency in cloud platforms (AWS, Azure, or Google

Cloud) and containerization technologies (Docker, Kubernetes). 

·      

Excellent problem-solving skills, with the ability to

think critically and innovatively. 

·      

Strong communication and interpersonal skills, with

the ability to collaborate effectively with cross-functional teams. 

Preferred Qualifications: 

·      

Experience with AI/ML integration and data processing

pipelines. 

·      

Familiarity with front-end technologies (React,

Angular, etc.) and their integration with backend services. 

·      

Knowledge of DevOps practices and tools (Jenkins,

GitLab CI, etc.). 

·      

Certification in .NET or cloud technologies (e.g.,

Microsoft Certified: Azure Developer Associate). 

What We Offer: 

·      

Competitive salary and benefits package. 

·      

Opportunity to work with cutting-edge AI technologies

in the HR tech space. 

·      

A collaborative and inclusive work environment. 

·      

Professional development and growth opportunities. 

·      

Flexible working hours and remote work options. 

In-depth knowledge and hands-on experience with all of the AWS services and other similar cloud  services

Strong knowledge of core architectural concepts including distributed computing , scalability,  availability, and performance to recommend the best backend solutions for our products

Preferred AWS Certifications:

• AWS Solutions Architect Professional/Associate AWS DevOps Engineer Professional
• AWS SysOps Administrator - Associate AWS Developer Associate

Key Skills

• ITCAN is looking for an AWS Solution Architect who will be responsible for development of scalable, optimized, and reliable backend solutions using AWS services for all our products. You will ensure that our products consume AWS services in the mast effective methods. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities:

• Analyse requirements and devise innovative, efficient, and cost-effective architecture using AWS components and services that ensure scalability, availability and high- performance.
• Develop automation and deployment utilities using Ruby, Bash and Shell scripting and implementing
• CI/CD pipelines using Jenkins, Code Deploy, Git, Code Pipeline, Code Commit etc. To ensure seamless  deployment with no downtime.
• Redesign architectures end Lo-end seamlessly by working through major software upgrades such as Apache.
• Ensure an always-running network with the ability to set up redundant DNS systems with failover capabilities.
• Ensure the AWS services consumed are aligned with best practices to ensure higher availability and security along with optimal cost utilization.
• Using AWS-managed services, implement ELK systems end-to-end.

About the job -

We are looking for an Order fulfillment & Support Specialist, where you will ensure smooth and efficient transactions for our buyers and sellers. You will assist users throughout the process, from initial queries to order delivery, resolving disputes, and facilitating payment releases. With a focus on logistics, you will coordinate with shipping partners, track shipments, and provide regular updates to buyers and sellers. You will also be responsible for providing regular updates to buyers and sellers, addressing their queries, and maintaining accurate records of all transaction-related activities.

Your typical day at Anar -

1. Serve as the primary point of contact for buyers and suppliers, ensuring smooth deals.

2. Assist users with their queries and concerns, ensuring their satisfaction and resolving disputes.

3. Take charge of logistics, coordinating shipments and tracking progress for timely delivery.

4. Communicate proactively to keep buyers and sellers in the loop with regular updates, addressing their questions and concerns.

5. Develop a strong understanding of the product and business to enhance the customer experience.

6. Follow up with customers to ensure satisfaction.

7. Maintain accurate records of all transactions, interactions, and important information.

Need to Succeed! -

1. Proficiency in Google documents, Google sheets and Google meet

2. Intermediate or more in Hindi and English

3. Drive to meet daily deal targets

4. A working laptop

5. Preference to candidates with 6 to 36 months of experience talking to people and addressing their queries

Take the next step in your career with us and be part of an exciting journey!

Contract Period: 6–12 months

• Support and maintain production Cognos web portal to manage the OLAP cube and folders.
• Used various transformations like expression, union, source qualifier, aggregator, router, store procedure, lookup transformations.
• Work on transformations such as source qualifier, joiner, lookup, rank, expression, aggregator and sequence generator etc.
• Work with relational databases like DB2.
• Develop mappings with XML as target and formatting the target data according to the requirement.
• Work with logical, physical, conceptual, star, snow flake schema data models.
• Extract data from flat files, DB2 and to load the data into the SalesForce database.
• Work with various data sources--relational, flat file (fix width, delimitate) and XML.
• Involve in all phases of SDLC from requirements gathering, architecture design, development, testing, and data migration.
• Involve in all phases of SDLC - requirement gathering, design, development, testing and implementation and post-production support.
• Involve in writing PERL scripts for file transfers, file renaming and few other database scripts to be execute from UNIX.
• Create functional and technical mapping specifications and documentation for QA team.
• Support implementation and execution of MAPREDUCE programs in a cluster environment.
• Maintain data integrity during extraction, manipulation, processing, analysis and storage.
• Migrate repository objects, services and scripts from development environment to production environment.

Skills required – Javascript,Mongodb,Angularjs,Nodejs

Level:P1-Exp -1-2 years

Location – Pune

Responsibilities:

• Build scalable, service oriented web applications from scratch for technology products for European market.
• Maintain these applications for accuracy and high availability.
• Continuously identify opportunities to improve system designs, architecture and implementation standards
• Participate with founding, business and product teams in discussions on how to build and launch new modules.
• Collaborate across functions and own the planning, estimation and execution for parts of the product.
• Start as an individual contributor but stay ready to build and mentor a small team of up to 5 engineers over the coming months and years.
• Contribute in hiring highly ambitious engineers as the team grows.
• Being among the first people on the engineering team, be a culture driver.

Requirements:

• Experience of architecting and building products/business critical backend applications using different MVC frameworks.
• Experience with microservices.
• Experience of building and maintaining scalable applications using Node.js/MEAN stack.
• Experience of deploying and maintaining web applications.
• Experience with non relational databases like MongoDB.
• Understanding of relational databases like MySQL.
• Familiarity with REST APIs and stress testing tools.
• Good communication skills.

• Exposure in building polyglot applications.
• Exposure for devops and related processes, preferably GCP.
• Knowledge of components in scalable solutions i. e. database partitions, message brokers, background processing.
• Exposure to basic frontend technologies to speed up collaboration with the frontend team.