Google Ads Manager

Experienced ServiceNow Developer who will be responsible for designing, developing, and integrating IT enterprise software solutions with a focus on frameworks, programming, troubleshooting, and debugging IT software issues, aligned with strategic goals and technology needs.

You will collaborate with cross-functional teams to gather and refine project requirements as part of the development lifecycle from conception to delivery.

Responsibilities:

System Operations (50%)

Resolve technical issues and provide in-depth support.

Analyze and troubleshoot application performance problems.

Escalate issues to appropriate teams when necessary.

Develop and maintain support documentation.

Assist in user training and communication.

System Design and Integration (40%)

Develop IT software applications based on project requirements.

Design and implement new features with guidance from senior developers.

Collaborate with cross-functional teams on coding and testing.

Take ownership of specific modules or components.

Contribute to technical documentation and participate in code reviews.

Planning (10%)

Participate in project planning and estimation.

Contribute to the development of technical strategies for projects.

Collaborate with architects to align solutions with enterprise goals.

Provide input into the selection of technology stacks and frameworks.

Qualifications

Knowledge/Skill Requirements

ServiceNow experience implementing ITSM, ITOM, ITAM (Incident, Change, CMDB, Discovery, Service Mapping, Service Portal, Mobile, etc.)

ServiceNow experience with HRSD, CSM, or SPM is a plus.

ServiceNow experience developing service catalog items and custom applications.

ServiceNow experience integrating with third-party applications such as Jira, Workday, Oracle, using Integration Hub and RESTful implementations.

ServiceNow experience with IDP solutions (LDAP, SSO, SAML).

ServiceNow experience creating/maintaining a secure UI and data environment (ACLs, business rules, UI policies, data policies, client scripts, etc).

Excellent problem-solving and analytical thinking skills.

Solid understanding of fundamental web technologies like REST, HTTP verbs, DOM, Web security, etc.

Demonstrated ability to manage priorities, context switches, and make efficient use of shared resources.

Demonstrated ability to work well in a fast-paced environment with user-centered, iterative design and development processes.

Demonstrated ability to identify risk and escalate issues appropriately.

Strong proficiency in JavaScript/ES6, including DOM manipulation and the JavaScript object model.

Experience in high-level programming languages, such as Java, Python, JavaScript, Perl, etc.

Experience with RDBMS such as SQL Server, MySQL/MariaDB, PostGreSQL.

Experience presenting to all levels of users (internal and external) in English.

Roles & Responsibilities:

Handle inbound and outbound calls to address customer queries and provide resolutions.

Communicate effectively with customers in a polite and professional manner.

Manage customer interactions in a timely and efficient manner, ensuring high customer

satisfaction.

Maintain accurate records of customer conversations and follow up where necessary.

Collaborate with the team to meet individual and team performance metrics.

Adapt to dynamic customer requirements and handle escalations where required.

Qualifications & Skills:

Education: Minimum qualification: 12th Pass.

Languages Required: Proficiency in Malayalam, Telugu, Tamil, and English (mandatory).

Strong verbal communication skills and an ability to build rapport with customers.

Prior experience in a voice process or customer service is a plus but not mandatory.

Good listening and problem-solving skills.

Basic computer knowledge to manage call-related data and CRM tools.

Requirement 1: Sr. Sales Executive ( Internal Requirement- Only Female candidates)

• Experience Required: Minimum 2 years in Direct/Perm Staffing and Contingent Staffing Sales for the USA market.
• Scadea Payroll
• Preferred Candidate: Female
• Budget: 6 LPA don’t go beyond.
• NO Cab Facility
• Shift: Night Shift (Onsite – Bangalore)
• Skills Required:
• Excellent communication skills
• Extensive experience in lead generation, cold calling, and cold emailing, US Staffing.
• Additional Criteria: Must have stayed in the same company for over a year.

What we look for:

We have a unique opportunity as we are looking for a Sales Manager at Epixel Solutions. You have the opportunity to build the sales process from the ground up. This position will be responsible for developing a sales team, coordinating sales operations, and implementing sales techniques that allow the business to meet and surpass its sales targets consistently. You will work with high-profile customers, evaluate budgets, and determine ways to simplify and improve the sales process.

Your tasks often include assigning sales territories, mentoring members of the sales team, setting quotas, assigning sales training, hiring salespeople, and building sales plans. You will also set goals, identify priorities and eliminate redundant activities to increase sales.

Additional duties could find you traveling to client sites, and attending conferences, conventions, and small workshops representing Epixel Solutions.

This position will report to the Chief Growth officer who heads up the Go To Market (GTM) team.

Responsibilities:

The duties and responsibilities of our ideal Sales Manager include:

• Developing and implementing strategic sales plans that expand a company’s customer base and solidify its presence.
• Achieving growth and hitting sales targets by successfully managing sales teams and by assessing the teams' strengths and weaknesses.
• Establishing productive and professional relationships with key personnel in assigned customer accounts.
• Building and promoting healthy, long-lasting customer relations by partnering with them.
• Developing and implementing new sales initiatives, strategies, and programs to capture key demographics.
• Providing daily/weekly/monthly and quarterly reports of field sales success and communicating the Voice of the Customer (VOC) to the reporting manager.

Skills and qualifications:

A successful Sales Manager candidate with Epixel will be the driving force behind our competent sales team and will have a variety of skills and qualifications that include:

• Ability to communicate, inspire and motivate
• Proven ability to drive the sales process from plan to close
• Excellent mentoring, coaching, and people management skills
• Excellent time management skills to maximize their ability to reach goals
• Ability to identify, recruit and hire talented sales reps

Requirements:

Prospective Sales Manager candidates should have a minimum of 5-10 years of experience working in the sales field, preferably in a fast-moving SaaS organization or startup. They should also have a successful and verified track record in leading a sales department to achieve its goals.

The right candidate should be able to identify opportunities in sales and profits and possess knowledge about allocating Sales Representatives to achieve or exceed set sales performance targets. The candidate must be skilled in data analysis and managing customers using customer relationship management (CRM) as this position involves working with a lot of data and prospects.

Familiarity with our tech stack would be a plus (Zoho, Calendly, Google Apps, Redmine)

The Epixel sales team is war-ready to support our international clients and prospects around the clock. Hence, candidates should be flexible working in three different shifts on and off according to business needs.

What you’ll do

• Deliver plugins for our Python-based ETL pipelines.
• Deliver Python microservices for provisioning and managing cloud infrastructure.
• Implement algorithms to analyse large data sets.
• Draft design documents that translate requirements into code.
• Deal with challenges associated with handling large volumes of data.
• Assume responsibilities from technical design through technical client support.
• Manage expectations with internal stakeholders and context-switch in a fast paced environment.
• Thrive in an environment that uses AWS and Elasticsearch extensively.
• Keep abreast of technology and contribute to the engineering strategy.
• Champion best development practices and provide mentorship.

What we’re looking for

• Experience in Python 3.
• Python libraries used for data (such as pandas, numpy).
• AWS.
• Elasticsearch.
• Performance tuning.
• Object Oriented Design and Modelling.
• Delivering complex software, ideally in a FinTech setting.
• CI/CD tools.
• Knowledge of design patterns.
• Sharp analytical and problem-solving skills.
• Strong sense of ownership.
• Demonstrable desire to learn and grow.
• Excellent written and oral communication skills.
• Mature collaboration and mentoring abilities.

About SteelEye Culture

• Work from home until you are vaccinated against COVID-19
• Top of the line health insurance • Order discounted meals every day from a dedicated portal
• Fair and simple salary structure
• 30+ holidays in a year
• Fresh fruits every day
• Centrally located. 5 mins to the nearest metro station (MG Road)
• Measured on output and not input

• Reporting to the Customer Experience Manager
• Work from office: the role will be based in Bark’s offices in Bangalore
• The package will be a good base salary with excellent commission on top
• He/she will be responsible for the following aspects of customer success, including:
• Front-line B2B support for inbound calls & mails (ratio 80:20))
• Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Requirements

• Well versed in English and Telugu (oral and written communication)
• Experience in sales or customer support domain will be appreciated
• Fresh graduate or less than 2 years of experience
• A go-getter attitude to get things done efficiently and resolve user queries in a single contact
• Excellent communication style and ability to stay calm under pressure

Desirable

• Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
• Comfortable to work for 40 hours/ week on a roster basis
• Knowledge of other languages will be an advantage

• Proficient in R and Python
• Work experience 1+ years with at least 6 months working with Python
• Prior experience with building ML models
• Prior experience with SQL
• Knowledge of statistical techniques
• Experience with working on Spatial Data will be an added advantage