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Product Support Specialist
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Product Support Specialist

Varnika Rawal's profile picture
Posted by Varnika Rawal
2 - 4 yrs
₹2L - ₹5L / yr
Bengaluru (Bangalore), Hosur, Krishnagiri
Skills
Technical support
Customer Support
Product support
SaaS
Client Management
tamil
kannda

 Act as the primary point of contact for assigned B2B clients to assist them with system updates and data management. ● Identify, troubleshoot, and resolve simple system-related issues reported by clients. ● Guide clients through troubleshooting steps, ensuring a smooth user experience. ● Document technical issues and create knowledge base articles for common solutions. ● Escalate complex technical issues to appropriate internal teams, providing detailed information for swift resolution. ● Track progress on escalated issues, keeping the client informed of the status and anticipated resolution time. ● Follow up with clients to ensure full satisfaction once the issue has been resolved. ● Build strong, lasting relationships with clients by providing timely, reliable, and professional support. ● Communicate regularly with clients to provide updates on new system features, improvements, or changes. ● Maintain detailed and accurate records of client interactions, technical issues, and resolutions. ● Prepare regular reports on common issues and trends, working closely with internal teams to prevent recurring problems. What You’ll Need ● Bachelor’s degree or equivalent experience in customer support, IT, or a related field. ● 2+ years of experience in a client-facing support role, preferably in a B2B environment. ● Strong technical troubleshooting skills and the ability to explain solutions to non-technical users. ● Excellent verbal and written communication skills. ● Basic knowledge of data management and software systems is desirable

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Moveinsync Technology Solutions

Founded :
2009
Type :
Services
Size :
5000+
Stage :
Profitable
About
Founded in 2009 with the idea of bringing technology in the mix for the employee commute space, MoveInSync today is the largest employee transport solution in India. By working continuously on our core values, we have evolved into a company whose track record in terms of safety, reliability, and efficiency remains unmatched.We constantly strive to optimize the whole system and we focus relentlessly on both proactive and reactive safety features. By focusing on technology as well as employees, we have managed to strike the balance between both cost savings and smooth effortless commute for the employee.
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Rupesh Kumar
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Sanjeet Kathuria
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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