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IT Help Desk Administrator
IT Help Desk Administrator
OIP Insurtech's logo

IT Help Desk Administrator

Katarina Vasic's profile picture
Posted by Katarina Vasic
5 - 15 yrs
$0.6K - $0.8K / yr
Hyderabad
Skills
Microsoft Office
Microsoft Windows
VLAN
VPN
Technical support
Troubleshooting
VMWare

What We’re Looking For:

● Experience: Minimum of 3 years as an IT Help Desk Support Specialist or similar role.


● Technical Skills:


○ Proficiency in Windows 10 and Windows 11

operating systems.


○ Basic knowledge of Windows Server

administration.


○ Familiarity with network troubleshooting,

including subnets and VLANs.


○ Experience with various client VPN

connections and troubleshooting.


○ Ability to troubleshoot remote client

technologies (Remote Desktop, Citrix, VMware).


● Communication Skills: Exceptional verbal and written communication skills in English.


● Customer Service: Strong customer-oriented attitude with excellent problem-solving abilities.


● Additional Skills (Preferred but not required):


○ Familiarity with MikroTik and TP-Link

networking equipment.


○ Familiarity with Google Workspace.


● Certifications: Relevant IT certifications are a plus.


What You’ll Be Doing

● First-Level Support: Provide prompt and effective solutions for network, hardware, software, and application issues within our Hyderabad office.


● Remote Assistance: Offer support to employees in our global offices through remote troubleshooting and problem resolution.


● Vendor Coordination: Communicate with vendors for equipment orders, warranty tracking, and service arrangements.


● Inventory Management: Maintain accurate records of office equipment inventory and assignments, ensuring regular updates.


● Windows OS Proficiency: Install, configure, and troubleshoot Windows 10 and Windows 11 operating systems.


● Basic Server Administration: Perform tasks related to Windows Server to support network connectivity, accessibility, and user management.


● Network Troubleshooting: Diagnose and resolve network problems, including connectivity issues, subnets, and VLANs.


● VPN Management: Manage and troubleshoot various client VPN connections to ensure secure and stable remote access.


● Remote Client Support: Troubleshoot issues with VMware, Microsoft Remote Desktop, Citrix, and other remote access tools.


● Cybersecurity Awareness: Promote best security practices and raise cybersecurity awareness among staff.


● Ticketing System Management: Monitor and track support requests using the internal ticketing system, ensuring timely resolutions.


● Issue Escalation: Promptly escalate unresolved issues to appropriate internal teams or vendors.


● Independent Problem-Solving: Work autonomously to resolve problems efficiently.


● Documentation: Interact effectively with end-users and document all support activities.


● Continuous Learning: Stay updated with the latest technologies and best practices in IT support.

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About OIP Insurtech

Founded :
2012
Type :
Products & Services
Size :
1000-5000
Stage :
Profitable

About

OIP Insurtech streamlines insurance operations and optimizes workflows by combining deep industry knowledge with advanced technology. Established in 2012, OIP InsurTech partners with carriers, MGAs, program managers, and TPAs in the US, Canada, and Europe, especially the UK.


With 1,200 professionals serving over 100 clients, we deliver insurance process automation, custom software development, high-quality underwriting services, and skilled tech staff to augment our clients.


While saving time and money is the immediate win, the real game-changer is giving our clients the freedom to grow their books, run their businesses, and focus on what they love. We’re proud to support them on this journey and make a positive impact on the industry.

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Tech stack

skill iconPython
Microsoft Windows Azure
pandas
NumPy
TensorFlow
skill iconData Science
skill iconMachine Learning (ML)
Artificial Intelligence (AI)
Insurance

Candid answers by the company

What does the company do?
What is the location preference of jobs?

Our robotics team has all graduated from our insurance boot camp. They code insurance for a living and bring with them best practices from more than 80 different systems across the insurance ecosystem.


They’ve seen what works for E&S businesses – they’ve built them. And they know what it takes to help your team deliver the better result.

Company social profiles

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
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