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IT Help Desk Administrator
IT Help Desk Administrator
OIP Robotics's logo

IT Help Desk Administrator

Katarina Vasic's profile picture
Posted by Katarina Vasic
3 - 5 yrs
$0.6K - $0.8K / yr
Hyderabad
Skills
Microsoft Office
Microsoft Windows
VLAN
VPN
Technical support
Troubleshooting
ticketing

What We’re Looking For:

● Experience: Minimum of 3 years as an IT Help Desk Support Specialist or similar role.


● Technical Skills:


○ Proficiency in Windows 10 and Windows 11

operating systems.


○ Basic knowledge of Windows Server

administration.


○ Familiarity with network troubleshooting,

including subnets and VLANs.


○ Experience with various client VPN

connections and troubleshooting.


○ Ability to troubleshoot remote client

technologies (Remote Desktop, Citrix, VMware).


● Communication Skills: Exceptional verbal and written communication skills in English.


● Customer Service: Strong customer-oriented attitude with excellent problem-solving abilities.


● Additional Skills (Preferred but not required):


○ Familiarity with MikroTik and TP-Link

networking equipment.


○ Familiarity with Google Workspace.


● Certifications: Relevant IT certifications are a plus.


What You’ll Be Doing

● First-Level Support: Provide prompt and effective solutions for network, hardware, software, and application issues within our Hyderabad office.


● Remote Assistance: Offer support to employees in our global offices through remote troubleshooting and problem resolution.


● Vendor Coordination: Communicate with vendors for equipment orders, warranty tracking, and service arrangements.


● Inventory Management: Maintain accurate records of office equipment inventory and assignments, ensuring regular updates.


● Windows OS Proficiency: Install, configure, and troubleshoot Windows 10 and Windows 11 operating systems.


● Basic Server Administration: Perform tasks related to Windows Server to support network connectivity, accessibility, and user management.


● Network Troubleshooting: Diagnose and resolve network problems, including connectivity issues, subnets, and VLANs.


● VPN Management: Manage and troubleshoot various client VPN connections to ensure secure and stable remote access.


● Remote Client Support: Troubleshoot issues with VMware, Microsoft Remote Desktop, Citrix, and other remote access tools.


● Cybersecurity Awareness: Promote best security practices and raise cybersecurity awareness among staff.


● Ticketing System Management: Monitor and track support requests using the internal ticketing system, ensuring timely resolutions.


● Issue Escalation: Promptly escalate unresolved issues to appropriate internal teams or vendors.


● Independent Problem-Solving: Work autonomously to resolve problems efficiently.


● Documentation: Interact effectively with end-users and document all support activities.


● Continuous Learning: Stay updated with the latest technologies and best practices in IT support.

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About OIP Robotics

Founded :
2017
Type :
Products & Services
Size :
1000-5000
Stage :
Profitable

About

N/A

Company social profiles

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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