Location:
This is a 100% remote opportunity for applicants residing in India.
Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com.
Who You Are:
The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.
What You’ll Do:
Today:
- Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
- Use judgment within defined practices and procedures.
- Work directly with other support team members of all levels, as needed.
- Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
- Be accessible and available to multiple customers.
- Establish priorities and communicate rationale and time-frame clearly to customers.
- Suggest articles to the knowledge base in an effort to promote self-help for our customers.
- Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.
Soon:
- Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
- Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
- Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
- Work directly with team members to resolve customer issues and request enhancements for our products.
- Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
- Participate in the testing of new product releases.
Eventually:
- Resolve or recommend resolutions to customer problems.
- Other duties may be assigned and/or modified as business needs change.
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
- 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner
- Strong technical aptitude, analytical and troubleshooting skills.
- Demonstrated ability to maintain self-control while defusing stressful customer situations.
- Excellent customer service attitude.
- The ability to be a team-player as well as work independently.
- Excellent note-taking skills.
- Experience with ticketing systems.
- Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service.
Additional Skills Required:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
About HighLevel Inc.
The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
Some of the perks we offer
- 100 percent Remote
- Uncapped Leave Policy
- WFH Setup
- Champion Big Problems
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Position Title: Senior Flutter Developer
Job Overview: We are looking for a highly skilled and experienced Flutter Developer to join our dynamic team. The ideal candidate will have at least 4+ years of experience in building high-quality, scalable applications using Flutter. As a Flutter Developer, you will be responsible for leading the development of critical projects, mentoring junior developers, and ensuring the technical excellence of our products.
Key Roles and Responsibilities:
- Develop and maintain high-quality mobile applications using the Flutter framework, following best practices and industry standards.
- Implement and manage state using the BLoC pattern, ensuring scalable and maintainable code architecture.
- Design and structure applications following a layered architecture, promoting separation of concerns and code reusability.
- Collaborate with cross-functional teams (designers, product managers, backend developers) to define, design, and ship new features that meet business objectives.
- Write clean, maintainable, and efficient code, ensuring adherence to coding standards and best practices.
- Troubleshoot, debug, and optimize application performance to deliver a smooth and responsive user experience.
- Integrate APIs and third-party services, working closely with API and backend teams to ensure seamless functionality.
- Stay updated with the latest Flutter advancements, industry trends, and emerging technologies to keep our applications cutting-edge.
- Participate in code reviews, ensuring code quality, fostering knowledge sharing, and promoting continuous improvement within the team.
- Contribute to process improvements, helping to enhance the team's efficiency and the overall development process.
- Develop and maintain unit tests, widget tests, and integration tests to ensure the reliability and robustness of the applications.
Qualifications:
- Proven experience in developing mobile applications using Flutter, with a strong portfolio showcasing completed projects.
- Proficiency in Dart programming language, with a deep understanding of Flutter's architecture and its core principles.
- Experience with BLoC pattern and layered architecture, demonstrating the ability to write scalable and maintainable code.
- Strong experience working with RESTful APIs and integrating third-party libraries and services.
- Experience in building web apps using Flutter is a plus.
- Experience with unit testing, widget testing, and integration testing in Flutter.
- Excellent problem-solving skills, with the ability to troubleshoot and optimize code for performance.
- Familiarity with version control systems, particularly Git.
- Ability to work collaboratively in a fast-paced team environment.
- Solid understanding of mobile UI/UX design principles and the ability to implement pixel-perfect designs.
- Attention to detail and a commitment to producing high-quality work.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work on innovative projects with a talented and dedicated team.
- Flexible working hours and remote work options.
- Professional development opportunities and a supportive work environment.
We are working hard to be the world's most loved skill-learning platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices.
Funding Status
● We are backed by top-tier VC firms.
Role - Product Manager
Position Overview:
We are seeking a highly skilled and experienced Product Manager to build and launch new skill categories. The ideal candidate will have a strong background in product marketing and launch strategy, as well as experience in product management. This role will be responsible for defining and executing the product vision, strategy, and roadmap, and for leading cross-functional teams to deliver on those objectives.
Responsibilities:
● Define and execute the product vision, strategy, and roadmap in collaboration with Founders
● Develop and maintain a deep understanding of customer needs, market trends, and the competitive landscape
● Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to deliver product objectives
● Lead product launches, including go-to-market strategy and messaging, and drive adoption and growth
● Define and track key metrics to measure product performance and success
● Continuously gather feedback and data from customers, internal teams, and market research to inform product decisions
● Understand the market and industry trends and adjust the product roadmap accordingly
● Communicate the product roadmap to stakeholders and ensure alignment
● Manage and prioritize the product backlog
Qualifications:
● 4-5 years of experience in product management and product marketing, with a focus on launch and go-to-market strategy
● Proven track record of successfully launching products and driving growth
● Strong understanding of customer needs, market trends, and competitive landscape
● Excellent communication and leadership skills, with the ability to influence cross-functional teams
● Strong analytical and problem-solving skills
● Understanding of A/B testing and experimentation is a plus.
● You are somebody who shares the same ethos.
Perks & Benefits
● Fair compensation and early-stage stock options
● Work directly with founders for this role (Lots of autonomy) & make a direct impact on the direction of the company
● Remote work (with an option to work from our BLR office when in Bangalore)
● Small team + Challenging problems
● Opportunity to create a large global consumer company in India
● Casual + Flexible work environment
What is our interview process?
● An initial 30 min call to understand each other at a high level.
● Work on a case study or assignment together to ensure a good match.
Problem-solving Solve the challenges and problems faced by the team by guiding and team with best practices
Coordinate - Communicate system requirements to developers; explain system structure to them and provide assistance
Code Reviews Perform code reviews
Planning Plan and assign tasks to team members
Develop Develop micro services and micro frontends
Desired Candidate Profile
2+ years of industry work experience
Proven experience as a UI Developer or similar role
2+ years of web application development with JavaScript as full stack
Full stack experience designing and building scalable applications from end-to-end
Excellent JavaScript / Typescript skills
Strong proficiency in Reactjs
Strong proficiency in Nodejs
Good HTML5 / CSS3 skills with expertise on responsive web design
Must have Design and development experience in Micro services using NodeJS and TypeScript
Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis
Experience with Web sockets and related frameworks (e.g. Socket.IO)
Experience in using and developing GraphQL APIs
Experience in performance tuning
Knowledge of code versioning tools such as Git, Mercurial or SVN.
Open minded to take up any challenge, research and provide solutions
Great attention to detail
Testing libraries jest, testing-library is plus
TDD / BDD experience is plus
Experience with AWS, K8S, CI/CD is plus
Familiar with SDLC methodologies like SCRUM, AGILE, Continuous Integration
About the company:
Our Client enables enterprises in their digital transformation journey by offering Consulting & Implementation Services related to Data Analytics &Enterprise Performance Management (EPM).
Job Location : Noida
Position – Azure Solution Architect
Notice period- Immediate to 60 days
Experience – 6+
Job Description:
Your Role and Responsibilities
- Able to drive the technology design meetings, propose technology design and architecture
- Experienced in the design and delivery of enterprise level Highly Available solutions
- Work closely with project management teams to successfully monitor progress of implementation
- Collaborate with Pre-sales team on RFP
- Provide detailed specifications for proposed solutions
- Experienced to Migrate applications to cloud
- Experienced to create Data Lake and Data warehouse solutions
- Ability to implement the solution as per technical requirements
- Identity, authentication, security, privacy, and compliance including Active Directory modern Application Architecture (Queue’s, Micro-Services, Containers etc)
Required Technical and Professional Expertise
- Project management and leadership skills are essential.
- 4+ years of experience developing IT and cloud infrastructure (MS Azure, GPC).
- Working knowledge of MS Azure technology stack and related technology (ie. Data Factory, Data Flow, Synapse Analytics, Synapse ML, Gen2 storage, etc.).
- Master's degree in Computer Science or Software Engineering preferred.
- Current understanding of best practices regarding system security measures.
- Experience in software engineering and design architecture.
- Positive outlook in meeting challenges and working to a high level.
- Advanced understanding of business analysis techniques and processes.
- Good to have Azure ML experience
Preferred Technical and Professional Experience
- MS Azure Certification: Fundamentals, Solution Architect, Data Engineer
Team Merito
• Minimum 5+ year of experience in Magento Development with In-depth knowledge of Magento framework, Frontend Architecture, Themes, Modules, Functionality, and Configuration.
• In-depth knowledge of Magento’s code structure, extension architecture, theming hierarchy, and fallback components
• Strong knowledge in Implementing API services like REST, SOAP
• Must have the ability to develop Magento Modules, Themes, UI Component/Widget, and customizing existing themes/modules.
• Good understanding of the Magento themes, layout, and templating systems.
• Experience in Less and Grunt Workflow.
• Experience in Knockout, Require JS, and Underscore.
• Experience in Customizing Magento jQuery Widgets
• Knowledge of HTML/ CSS, JS frameworks like Bootstrap
• Experience working in Magento 2.0
- Developing and implementing custom design, features, and functionality.
- Designing informative structure within an application or website.
- Optimizing websites to ensure they render consistently in cross-browser environments, with best SEO principles, caching mechanics etc.
- Understanding CSS changes and their ramifications to ensure consistent style across platforms and browsers.
- Updating Current Websites to Meet Modern Web Standards.
What you need to have:
- Strong experience in WooCommerce – Able to create easy and complex plugins, shortcodes, and widgets
- Exposure to a minimum of 3 e-commerce projects (starting with requirement gathering).
- Expert in WordPress, and other CMS platforms.
- Should have experience of working on large projects involving 10,000+ products.
- Experience in developing E-Commerce websites.
- Strong knowledge in WordPress Plugin, and PHP.
- Must have experience of building User Interfaces and Prototypes.
- Experience designing and developing responsive design websites.
- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Good with third-party integrations to CRM, ERP, etc.
- Knowledge of code versioning tools including Git and Bitbucket.
- Strong Experience in MySQL and Database Queries.
- Ability to lead the team and handle pressure and demands.
- Sound knowledge of IT concepts and the latest trends.
- Ability to work independently and multi-task in a fast-paced environment.
- Strong verbal and written communication and interpersonal skills.
- Highly organized and detail-oriented.
Experience: 2 to 5 years
Annual CTC: Rupees 4,00,000 to 6,00,000
About Favcy
Favcy is a Venture Building Platform that provides ready to assemble Digital applications and a standardised assembly line to startups at an Idea stage. At Favcy, we believe in ‘Tech Democracy' -- making Digital Dollars through a unified Shared Tech Platform. We combine tech expertise and business intelligence to digitise your business. Our mission is to bring our one of its kind, a tech-share platform to empower the non-tech entrepreneurs in the country.
About the role
We are seeking to amplify our Tech team with a senior technology lead who is enthusiastic and creative enough to contribute to making people’s lives better, or solve existing business or social problems.
Designation
Senior Full Stack Developer
Experienced Required
5 - 9 years
Notice Period
Candidates who can join within 15 days would be given preference.
Job Location
Remote / Gurgaon
Responsibilities
1. Deep knowledge of FullStack Development via PHP 7 (Laravel or Phalcon) and React based tech stack.
2. Deep understanding about Ubuntu OS, Nginx Server, PM2, Supervisor, PHP FPM.
3. Good knowledge of microservices based architectures which can scale over a period of time.
4. Should be able to create a plan to break an existing monolith into microservices.
5. Hands-on experience on AWS IAM, EC2, Route53, S3, RDS, Elasticsearch etc.
6. Define and maintain coding standards, and guide team members to comply with these standards.
7. Onboarding new developers and members e.g. AWS IAM and granting access to repositories.
8. Planning product technical requirements and SDLC for critical projects like e- commerce, real time gaming projects etc.
9. Work on DevOps, CI/CD and automation initiatives in Favcy.
10. Researching and incorporating latest frameworks, design patterns and coding architecture to create a scalable product.
11. Proactively working for Favcy OS Enhancements and obsession towards keeping the Favcy Cloud Infrastructure updated.
12. Drive issue resolution, risk identification and mitigation, and dependency management.
13. Maintaining security and implementing security processed for third party integrations and accounts.
14. Designing or reviewing backend and frontend architectures and UML diagrams, test cases, website functionalities.
15. Follow agile approach to get the projects done via daily scrum and project tracking.
16. Plan and sequence release deployment activities like DB migrations in coordination with Release Management
17. Monitoring backend and frontend telemetric data and project progress e.g. New Relic, Kibana.
18. Planning project pipeline as per the deadlines and resources.
19. Collaborate with business analysis and quality assurance engineers to fix defects.
20. Should be able to manage multiple projects and communicate to clients directly.
21. Focus on a seamless experience for users by ensuring availability, latency, scalability
22. Documenting features, APIs and workflows for client side integrations and on- site web-hook integrations.
Requirements -
Must have Technical abilities:
1. Passion for programming, excellent debugging skills, expertise in designing scalable backend architecture.
2. Know-how for using Design Patterns, Caching, Batch Processing, Rest APIs, JSON, Microservices, Test Cases, Git, Nginx, Webpack, NodeJS, React
3. Rich experience in third party integrations like RazorPay Payments/Payouts, Webhooks, Authentication Methods like OAuth2, .
4. Can take technical decisions and finding creative solutions.
5. Teaching someone something new which makes tech team motivated.
6. Proactively resolving the issues of production
Soft Skills
1. A good team player who can help the team whenever needed including coding if needed.
2. Can communicate clearly and write well.
3. Can speak eloquently and explain just about anything to anyone. And you’re comfortable communicating in writing and on the phone
4. Should be motivated and driven. You volunteer for new challenges without waiting to be asked. You’re going to take ownership of the time you spend with us and truly make a difference.
5. Should point out the bad practices and bring a positive change in the culture.
6. Should bring a sense of ownership among the team members.
7. Should help the team to grow professionally and help them to achieve their professional goals.
1 making posts,
2 posters,
3 thumbnails for social media platforms
4 Website Banner
5 Photo Manipulation
Profile : Social Media Executive (Client Servicing)
Exp: 6 months-2 years
Role: To manage social media accounts of CarWale’s Dealer Partners generating content for social media engagement.
Key Outcomes Expected:
Should be good at understanding client requirements and deliver basis commitment
Ideating, Posting and Promoting content on Social Media platforms (majorly Facebook & Instagram)
Ideating with the team on how to further build the dealer social platforms
Researching on various creative and ad formats available on the social platforms
Coordinate with design team to get creatives in place for social media accounts
Creation of content calendar
Competencies needed to deliver the desired outcome:
- Conceptualising creative ideas for designing
- Creative writing skills to be able to add value to social media engagement
- Good communication skills, to be able to timely & tactfully respond to mails and posts
- Active listener
- Active social media user - FB | Twitter | Instagram
- An eye for detail
- Ability to check and correct text matter
- Team player
Other traits:
- Enthusiastic
- People’s person
- Self-motivated
- Interpersonal skills
- Agile and adaptable
- Open to working on weekends from home
- Time Management
Experience / Qualification / Other Requirements:
- Graduates - BMM/BMS