Job description
Hiring freshers - 2 years of Experience
for Customer Success Executive
As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.
You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)
Role & Responsibilities
● Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.
● Collaborate with clients to understand their unique requirements and goals
● Assist with the setup, configuration and onboarding of customers on the platform
● Provide quick solutions or workarounds to client queries
● Coordinate with the technology team for possible issues/enhancements/feature requests
● Provide technical training and support resources to ensure customers can maximize the value of our software.
● Proactively identify opportunities to optimize and enhance customer workflows using our product.
● Serve as aliaison between customers and internal teams, facilitating effective communication and issue resolution.
● Maintain a deep understanding of our product, including new features and updates.
● Document and maintain training documents and material for customer training purposes. Preferred candidate profile
● Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
● Fresher or 1-2 years' experience in technical customer support / SaaS product support
● Strong technical background with the ability to understand and troubleshoot complex technical issues.
● Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.
● Empathetic and customer-focused approach, always ensuring customer success is the top priority.
● Strong problem-solving and critical-thinking abilities.
About Company
Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.
Subodh Popalwar
Software Engineer, Memorres
About Abmiro
About
About us:
We are a SaaS company with a primary focus on subscription e-commerce in the enterprise space. We help small & medium businesses to run and manage their subscription business. Rekart.io is a product platform with robust subscription management, ordering, payments and delivery fulfilment.
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