Job description
Hiring freshers - 2 years of Experience
for Customer Success Executive
As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.
You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)
Role & Responsibilities
● Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.
● Collaborate with clients to understand their unique requirements and goals
● Assist with the setup, configuration and onboarding of customers on the platform
● Provide quick solutions or workarounds to client queries
● Coordinate with the technology team for possible issues/enhancements/feature requests
● Provide technical training and support resources to ensure customers can maximize the value of our software.
● Proactively identify opportunities to optimize and enhance customer workflows using our product.
● Serve as aliaison between customers and internal teams, facilitating effective communication and issue resolution.
● Maintain a deep understanding of our product, including new features and updates.
● Document and maintain training documents and material for customer training purposes. Preferred candidate profile
● Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
● Fresher or 1-2 years' experience in technical customer support / SaaS product support
● Strong technical background with the ability to understand and troubleshoot complex technical issues.
● Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.
● Empathetic and customer-focused approach, always ensuring customer success is the top priority.
● Strong problem-solving and critical-thinking abilities.
About Company
Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.
About Abmiro
About us:
We are a SaaS company with a primary focus on subscription e-commerce in the enterprise space. We help small & medium businesses to run and manage their subscription business. Rekart.io is a product platform with robust subscription management, ordering, payments and delivery fulfilment.
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Becker Alliance is the leading global dental technology organization originating from US with its branch in Panchkula (India), we are seeking a hardworking, determined, talented individual with the passion to be innovative. This role offers an opportunity for candidates to expand their talents by participating directly in the design, development, deployment and maintenance of customer-facing as well as internal web services. Individual visibility within the team is high, and opportunities for rapid advancement exist. All Becker Alliance developers work directly in a fast-paced, results-oriented environment on products with a rapid time to market but still maintaining quality deployments.
Responsibilities:
Understanding the server architecture and design pattern
Developing features to enhance the user experience
Building reusable code for future use
Optimizing web pages for maximum speed and scalability
Utilizing a variety of markup languages to write web pages
Developing Web services (WEB API) & Windows services
Developing application development skills utilizing .NET, HTML, JavaScript, Angular
Requirements:
Must have past experience as full stack developer working on .NET
Overall Experience Level: 3 to 8 Years
Database experience with MS SQL
Proficiency with HTML, CSS, JavaScript and jQuery
Understanding of server-side CSS
Understands Relational Database Management Systems (RDMS)
Expertise in Entity Framework and LINQ for interaction with database
Expertise in SQL Stored procedures development.
AJAX Javascript libraries such as jQuery
Where will you be working?
IT Park Panchkula, Haryana (Near Chandigarh), 5 days a week work from office.
Why work with us?
A mix of Indian & US culture where you could achieve sky high.
Your voice and opinion are important to us.
We operate with honesty, transparency and fairness in all we do.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Good work/life balance - We have strong work ethics towards our customers; at the same time, we also value your life outside of work.
Competitive salary and access to great hardware.
With all this in mind, a career at our company can be an ongoing journey of personal discovery. So, take success into your own hands and bring your curiosity to life as part of our team.
Who are you?
Curiosity and love of self-learning, adopting new technologies
Effective and supreme communication skills.
Collaborative and open-minded exchange ideas among the team members.
Professional and positive attitude.
Work in alignment with company policies and procedures
Key Responsibilities:
● Ensure performance, strategy and alignment of the company's revenue generating departments
● Establishing guiding sales organizational principles for managing performance
● Mapping key client and agencies in the region for pitching lbb advertising / marketing solutions
● Build trusted relationships, and clearly articulate key value propositions, process and performance for the region
● Manage team and ensure they learn and deliver the set KRA's
● Execute the sales strategies, manage sales sales territories and leverage the right resources to optimize the results
Our Ideal colleague:
● Has grown and managed ad sales revenues
● Is deeply networked with large clients, media / ad agencies in the region
● Is an excellent communicator and operates with lot of trust and confidence
● Strategically views the marketplace, analyzes opportunities and successfully manages the growth of a profitable content business
● Wants to make an impact with work and right attitude
● Is a team player
Working for us:
Our culture is purposed around our people, and we pride ourselves on supporting our employees to be the best they can be. Working for us will mean being part of a supportive and fun sales environment.
We are looking for person with keen interest and strong domain knowledge of Web and Mobile Application development technologies and a strong interest in selling services and solutions for the same. This is a quota bearing role that requires end-to-end sales management of multiple opportunities from identifying the lead all the way to its closure.
Responsibilities:
* Manage the prospecting plan development and execution
* Responsible for the development, execution and delivery of quality solution focused, client presentations at a “C” level
* Implement strategic sales plan that expands the company's customer base and ensures its strong presence in key markets.
* Accelerate the sale process: generate leads, pricing and managing the quote process.
Skills and Requirements:
* 2-4 years of Sales experience with strong domain knowledge of strong domain knowledge of Web and Mobile Application development technologies and market is a must
* Proven talent for making effective cold calls to target companies.
* Excellent EQ and relationship building skills, both internally and with clients.
* Results driven: Heavily focused on output, activity and individual performance.
* Resilience – knows how to stay focused and keep spirits high
* Excellent verbal, written and presentation skills required
What We Offer:
* Full time employment contract
* Supportive and friendly environment in an international team with a global outreach
* Long term career development opportunities
* Work-life balance
* Competitive compensation package
Role + Responsibilities:
- Developer at heart with strong focus to learn and implement latest enhancements in React Native
- Create captivating and interactive mobile experience for iOS and Android devices
- Implement designs that are asynchronous, responsive and provide a rich user experience across the mobile platforms
- Implement new frameworks and software that meets Simform’s standards in performance, reliability and maintainability
- Create rapid prototypes to vet new design, interaction, and integration concepts
- Write unit and UI tests to identify malfunctions.
- Recommend new technologies, technical design and user interactions that will help differentiation the Funko digital experience
- Productively contribute to development projects in an agile software development environment, participate in sprint planning, task breakdown and daily stand ups
Person Specification and Qualifications:
- Complete hands-on on React Native and Javascript coding practices and conventions.
- Hands on experience on Android, iOS platforms in creating Hybrid / Native applications.
- Should have apps in the Google Play Store or Apple Store.
- Use of Management tools including Bitbucket (GIT), Jira and Bamboo.
- Hands-on experience on React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX
- Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual Studio Code), Chrome debugging tools, ESLint, React Native CLI, Watchman, package manager etc
- Good familiarity with most of the React Native built-in and popular third-party frameworks, libraries, and accelerators. With in-depth expertise on most of the popular ones
Responsibilities for Staff Engineer role:
- Having experience in Java/Python/Golang along with Springboot, Micorservices, RDBMS
- Experience required: 10yrs to 15 yrs.
Our client is a disruptive performance marketing agency with a data-driven approach adding impetus to its client's growth. The agency has developed two proprietary tools that enables them to execute large scale marketing campaigns. Atomated media buying, centralized data tracking, business intelligence reports and personalized ads are the major services offered to the clients.
- Understanding client goals, creating and executing strategies to exceed these goals.
- Preparing and analysing of performance reports & review with clients.
- Providing strategic insights on the landing page, ad creative etc.
- Analysing performance of digital campaigns across the level; providing tactical recommendations for increased performance.
- Assisting in identifying opportunities that are most effective at driving conversions, revenue, ROI, and scale across Digital Marketing programs.
- Measuring the success of campaigns using appropriate key performance indicator (KPI) classifications – impressions, clicks, CTR, CPC, CPA, CPM, conversions.
- Reviewing and analysing results from current program offerings & suggesting changes and enhancements to help increase conversions, revenue and ROI.
- Assisting in training on tactical processes and best practices to Digital Analyst(s).
- Attending and participating in all relevant meetings.
- Collecting, reporting, analysing and interpreting the digital analytics data to drive decision making and improve its digital products.
- Creating case studies on the work.
- Researching, building frameworks and innovating the offering portfolio of the company.
- Establishing thought leadership by contributing articles towards the official.
- Managing projects related to digital analytics from start to finish including data integration, report and dashboard automation, product analytics and insight, data collection, and product optimisation
- In depth knowledge of Google Adwords, Facebook Ads and Google Analytics.
- Ability to multitask in a fast paced environment.
- A firm believer in stats and can weave stories around numbers.
- Aggressive about meeting goals & timelines.
- Editorial experience is a plus.
- Strong writing and creativity skills.
- Detail-oriented, takes initiative.
- Able to effectively work independently, or at times as part of a team.
- Strong working knowledge of Microsoft Office, specifically Word, Excel and PowerPoint is a must.
- Excellent problem solving and analytical skills and combine creativity with strong quantitative skills.
- Above 80% in class 10th & 12th Maths score.
- BE/ BTech - Should be from Tier 1/ Tier 2 college
Specific responsibilities commensurate with experience and include:
- Ability to react quickly and effectively to identify and resolve issues that heavily impact CI/CD system (immediate mitigation of impact, long-term resolution including strategies for risk mitigation/monitoring/alert for proactive resolution of potential future occurrences)
- Design, develop, unit test, and implement build automation scripts including environment configuration validation processes
- Automate and improve development process by evaluation and introduction of new tools and scripts, and manage their life cycle and validation
- Determine branching strategy and maintain branches for various components, products, and product lines
- Come up with solutions to open-ended problems that focus on workflow improvements for the Software department
- Address issues with well-defined requirements efficiently; come up with short-term and long-term solutions and staged deployment strategies
- Self-driven-- takes action to move tickets from start to completion with minimal oversight
- Ability to communicate with and consider perspectives of stakeholders including but not limited to: IT, software development, verification
- Ability to break down a problem into smaller components and solve them in a logical, controlled, clearly explainable approach
- Lead the creation and maintenance of a pre-production environment as a testbed for build process improvements and changes before deployment to the production environment
- Gather metrics via direct input, data based on analysis of developer working habits analysis and pain points to assess current state and areas requiring further improvement
- Define chain of communication and immediate paths of action in the case of a build fault state
- Ability to work within constraints of the internal network without access to commercial cloud solutions
- Create metrics that define ‘efficiency’ and ‘reliability’ in measurable terms, and track them
- Perform static code and security analysis
- Design and execute unit tests and perform code coverage analysis
- Able to work in Agile development team environment
Key Requirement & Qualifications:
- Bachelor’s degree (or higher) in Electrical Engineering, Computer Engineering, Computer Science or equivalent
- 6+ years (minimum) experience handling Build, Release, and Deployment of software on Windows and/or Linux environments (on-premise)
- Experience with the development and deployment of CM processes and tools
- Build automation for .NET using TeamCity (Jenkins is an asset)
- Scripting languages: Windows batch scripting, Powershell, Ant/NAnt
- Source control systems usage, branching strategies, and workflow (Git preferred, Subversion)
- 6+ years of hands-on programming experience with C# and .NET (both Framework and Core)
- Troubleshooting and debugging-- what information to gather when there are issues with CI/CD system, and how to gather it (i.e., analyzing network communication? Windows crash dumps, java logs, etc.)
- 6+ years (minimum) in web/desktop application software development experience
- Excellent problem solving, critical and analytical thinking
- Strong team player who understands SDLC and QA methodologies
- A professional, results-oriented individual with a high degree of self-motivation
- Excellent written and verbal communication skills and the ability to coordinate work/activities with multiple software/IT teams
- Working with virtual machines and build management on virtual machines (VMware preferred).
- Managing configurations for multiple build environments
- OS administration and scripting experience (Windows is a must, Linux desired)
- Experience with test automation tools (NUnit, customer inhouse frameworks) and strategies is an asset
- Creation and maintenance of monitoring and alert systems (Zabbix)
- Familiarity with databases (SQL-based) - create, modify, optimize (via script)
- Data and metrics gathering, aggregation, and reporting
- Experience with work management and documentation tools: JIRA and Confluence
To design, architect, develop and maintain the backend for AI products by working closely with the Deep Learning team. To ensure successful consumption of HyperVerge technology by customers through the creation of APIs, SDKs or Applications, thereby enabling productization and monetization of the Deep Learning solutions.
OUTCOMES EXPECTED:
- Interfacing with the customer, tech team members, project managers and other relevant product people for a thorough understanding of the product, use case and business objective, detailed specification and data flow for the requirement, demonstration of the solution and clarification of queries at appropriate times during the life-cycle of the product
- Preparing test cases, setting up CI/CD and integration with logging and monitoring systems for the products or platforms by the end of 6 months
- Seeking customer feedback to continuously optimize the product for great customer experience and high technical performance in areas such as hardware efficiency, latency and throughput
- Delivering a robust backend platform for the products and platforms by incorporating important considerations regarding minimal downtime, high availability, data redundancy, tight security, etc. into the design
COMPETENCIES:
Analytical and Problem Solving Skills
- Has high grasping power. Able to quickly and proficiently understand and absorb qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights. Attention to detail. Does not let important details slip through the cracks and derail a project. Generates new and innovative approaches to problems.
Efficiency and Execution
- Able to produce significant output with minimal wasted effort in a timely manner. Focuses on key priorities.
Hard Work and Persistence
- Possesses a strong willingness to work hard and sometimes long hours to get the job done.
- Demonstrates determination and willingness to go the distance to get something done.
Flexibility and Adaptability
- Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Demonstrates ability to learn new things.
Calm under Pressure
- Maintains stable performance when under heavy pressure or stress.
Team Player
- Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. Works proactively without always being told what to do.