Technical Support Executive

at Competent Groove

Technical Support Executive

Competent Groove

Company

Home

Technical Support Executive

at Competent Groove

Posted by Soniya Chauhan

1 - 2 yrs

₹2L - ₹3L / yr

Mohali

Skills

Technical support

Tech Support

Customer Support

Customer Service

Requirements:

Good verbal and written communication skills and interpersonal skills required
Software& Application learning abilities
Any Graduation ( Technical will be preferred)
Experience in a similar role or experience will be preferred
Able to promptly answer & support related Phone calls, chats & Emails.
Good knowledge of Microsoft excel and other tools

Roles & Responsibilities:

Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
Should be able to customers get to the root of their problems quickly.
Following up with clients to ensure the problem is resolved
Maintaining records of each phone call for future reference.
Offering exceptional customer service and satisfaction.
Ability to meet deadlines and prioritize tasks.
Produce periodic reports of technical support operations to company management.
Using remote desktop connections to provide immediate support.
Raising tickets to the technical team as and when required to solve technical issues
Properly escalate unresolved issues to appropriate internal teams like development and QA teams
Creating support manuals for end uses for step by step guide for the features

Requirements:

Good verbal and written communication skills and interpersonal skills required
Software& Application learning abilities
Any Graduation ( Technical will be preferred)
Experience in a similar role or experience will be preferred
Able to promptly answer & support related Phone calls, chats & Emails.
Good knowledge of Microsoft excel and other tools

Roles & Responsibilities:

Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
Should be able to customers get to the root of their problems quickly.
Following up with clients to ensure the problem is resolved
Maintaining records of each phone call for future reference.
Offering exceptional customer service and satisfaction.
Ability to meet deadlines and prioritize tasks.
Produce periodic reports of technical support operations to company management.
Using remote desktop connections to provide immediate support.
Raising tickets to the technical team as and when required to solve technical issues
Properly escalate unresolved issues to appropriate internal teams like development and QA teams
Creating support manuals for end uses for step by step guide for the features

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About Competent Groove

Founded :

2013

Type :

Product

Size :

20-100

Stage :

Raised funding

About

Makers of FeetPort, a SaaS product startup, based in Chandigarh. We deliver solutions for field force automation, business process automation, Sales Force Automation & more. Registered under Startup India & FbStart.

Soniya Chauhan

Connect

Nitika Sharma

Connect

Company social profiles

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