Technical Support Executive

at Competent Groove

DP
Posted by Soniya Chauhan
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Mohali
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1 - 2 yrs
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₹2L - ₹3L / yr
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Full time
Skills
Technical support
Tech Support
Customer Support
Customer Service

Requirements:

  • Good verbal and written communication skills and interpersonal skills required
  • Software& Application learning abilities
  • Any Graduation ( Technical will be preferred)
  • Experience in a similar role or experience will be preferred
  • Able to promptly answer & support related Phone calls, chats & Emails.
  • Good knowledge of Microsoft excel and other tools

 

Roles & Responsibilities:

  • Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
  • To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
  • Should be able to customers get to the root of their problems quickly.
  • Following up with clients to ensure the problem is resolved
  • Maintaining records of each phone call for future reference.
  • Offering exceptional customer service and satisfaction.
  • Ability to meet deadlines and prioritize tasks.
  • Produce periodic reports of technical support operations to company management.
  • Using remote desktop connections to provide immediate support.
  • Raising tickets to the technical team as and when required to solve technical issues
  • Properly escalate unresolved issues to appropriate internal teams like development and QA teams
  • Creating support manuals for end uses for step by step guide for the features




 

Read more

About Competent Groove

Founded
2013
Type
Size
Stage
Raised funding
About
Makers of FeetPort, a SaaS product startup, based in Chandigarh. We deliver solutions for field force automation, business process automation, Sales Force Automation & more. Registered under Startup India & FbStart.
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Connect with the team
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Soniya Chauhan
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Nitika Sharma
Company social profiles
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