Technical Support Executive

Role: Content Writer

Exp: 2+ Years

CTC: up to 4 LPA

Working days: 6 Days

Requirements:

• Minimum of 1 years of relevant experience in content writing.
• Strong organizational and learning skills.
• Proficiency in Microsoft Word, Google Docs, and Grammarly.
• Experience using AI tools such as ChatGPT, Gemini, and Jasper.
• Experience with CMS like HubSpot or WordPress.
• Experience writing technical content on niches like SaaS, Website design and development.
• Ability to work independently while also being an effective team player.
• Strong problem-solving capabilities.
• Project management skills.
• Excellent written and verbal communication skills.

If interested kindly share your updated resume at hitanya@ zohomail.in

Key Responsibilities:

1. Customer Outreach & Relationship Management:

• Make outbound calls to potential and existing clients to inform them about the company's services, products, and offers.
• Assist customers with inquiries related to trading, investment products, depository services, etc.
• Provide timely updates and information to clients about the stock market and their portfolio.
• Follow up with leads and ensure customer satisfaction, encouraging long-term client relationships.

1. Product Information and Advisory:

• Explain different financial products, including equity, commodities, mutual funds, and more.
• Help customers understand stock market trends, investment strategies, and opportunities to increase their portfolio value.

1. Lead Generation:

• Generate quality leads by identifying potential clients and following up with them to convert into active traders and investors.
• Maintain an accurate database of clients and prospects.

1. Sales Support:

• Assist in the execution of sales campaigns, including promotions and offers.
• Track client interactions, sales activities, and report progress regularly.

1. Problem Resolution:

• Address customer concerns, complaints, or issues related to trading accounts, transactions, or market activities.
• Ensure timely resolution to enhance customer satisfaction and trust.

1. Compliance and Reporting:

• Adhere to company policies, regulatory guidelines, and compliance procedures while making calls and handling client accounts.
• Maintain detailed records of interactions and sales activities.

Requirements:

• Educational Qualification: Graduate (preferably in Finance, Commerce, or related field).
• Experience: 1-2 years in a telecalling or customer support role, preferably within the financial services industry (stock broking, mutual funds, etc.).

The Sales Executive will be responsible for driving the sales efforts of the organization by identifying new business opportunities, maintaining relationships with existing clients, and achieving revenue targets. The ideal candidate should possess excellent communication skills, have a passion for sales, and be able to work independently to meet deadlines and achieve goals. Qualifications • Customer Service Representatives and Customer Support skills • Customer Satisfaction and Customer Service skills • Customer Experience skills • Excellent communication and interpersonal skills • Problem-solving and conflict resolution abilities • Knowledge of the BFSI sector is a plus • Minimum of a Batchelors required. • Freshers allowed

The Role

This role is anything but conventional- It is an opportunity to define and execute our plans and make an impact on the development of millions of children.

As our tech lead, you will work closely with the founders to crystallize and own the product roadmap and then, to bring the product vision to life through simple, elegant design & code that delights users.

You will be the key architect of the product and will help the engineering team build and maintain the product across mobile and web. 

You will own development and delivery of the code- including analysis, optimization and debugging.

Key Skills

3-6 years of experience with backend and frontend web-based application development

2+ years of experience with React / Redux + HTML/CSS

2+ years of experience with Python

Have some experience with databases (SQL, MongoDB)

Have created meaningful APIs and models that are flexible and scalable

About You

You will thrive in this role at KinderPass if you:

• Have a passion for our mission to re-imagine child health and development
• Have the drive to be part of building something new - to learn, to work hard, to be your best self and to adapt to the constant change and evolution of a start-up.
• Enjoy autonomy and flexibility but can work well in a team
• Count Ownership and Reliability as your key strengths
• Can communicate effectively

Location: Bengaluru

Experience: 3+ Years

We are looking for a highly motivated Support Engineer to be part of Borderless Softtech Pvt Ltd Support team. In addition to strong technical competency, the position requires the ability to effectively work with different teams.

The Support Engineer will be responsible for production support of the Stockal applications on the cloud. The role involves continuous collaboration with business, development teams & partners. Our ever-evolving technology stack ensures a phenomenal learning culture in the team.

Responsibilities:

• Handling On-call production support, Change and Incident Management for critical systems.
• Setting up alerting and monitoring, troubleshooting application issues in AWS cloud.
• Prepare, evaluate and maintain tools supporting and process automation for software product release.
• Perform with project teams to identify apt build schedule and initiate packaging and build process.
• Drive projects that improve support-related processes and technical support experience.
• Manage build automation and integration tools (Jenkins, Maven) and processes.
• Create scripts to automate build processes to improve organizational performance.
• Demonstrate technical, analytical and problem-solving skills.
• Providing support in the form of procedural documentation.
• Drive development team towards best-in-class, continuous integration/delivery tools and procedures.

Mosaic is looking for a Senior Executive in Ecommerce. 

Managing efforts across all marketplaces. Revenue numbers across these channels would be your primary KPI. You would also be expected to oversee and manage the operational aspects. 

Responsibilities 

• Define, develop and constantly optimize digital solutions to meet the goals and KPIs by developing and A/B Testing campaign strategies, landing pages & pricing strategies 
• Maintain the online listing sheet for the brand and make updates as products are added,prices are changed etc.
• Audit all online listings on a weekly basis and ensure that changes are made if there areany errors.
• Develop strong relationships with various Ecommerce Portals representatives to help drive sales 
• Keep collecting data for platforms e.g. top selling products, competitor performance,advertising mechanisms etc.
• As the Ecommerce Specialist you will own our objective to ensure our products and assets are created and deployed perfectly across retailer websites such as Amazon, Ocado, Tesco and our products featured on our own Beauty and Personal Care brand websites.
• Coordinate with the Logistics team to ensure proper supply at different warehouses
•  Work with the Design team to help develop best in class advertising creatives

Requirements 

• Lots of drive and comfortable with A/B testing multiple approaches to get the end result 
• Expected to work as an individual contributor 
• Strong interpersonal skills to work with cross functional teams 
• Ability to work under deadlines and manage multiple projects at once & thrive in an unstructured environment 
• Ability to cater product pitch to the specific target audience, and getting the best communication out to drive sales.