Requirements:
- Good verbal and written communication skills and interpersonal skills required
- Software& Application learning abilities
- Any Graduation ( Technical will be preferred)
- Experience in a similar role or experience will be preferred
- Able to promptly answer & support related Phone calls, chats & Emails.
- Good knowledge of Microsoft excel and other tools
Roles & Responsibilities:
- Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
- To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
- Should be able to customers get to the root of their problems quickly.
- Following up with clients to ensure the problem is resolved
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.
- Ability to meet deadlines and prioritize tasks.
- Produce periodic reports of technical support operations to company management.
- Using remote desktop connections to provide immediate support.
- Raising tickets to the technical team as and when required to solve technical issues
- Properly escalate unresolved issues to appropriate internal teams like development and QA teams
- Creating support manuals for end uses for step by step guide for the features

About Competent Groove
About
Connect with the team
Similar jobs
Must have experience atleast 2 implementation project.
Expert in BML scripts.
Should have worked on configuration, commerce doc designing and integration.
● Care about things like fault tolerance, durability, backups and recovery,
performance, maintainability, code simplicity etc.
● Lead a team of software engineers and help create an environment of ownership
and learning.
● Introduce best practices of software development and ensure their adoption
across the team.
● Help set and maintain coding standards for the team.
Tasks/Responsibilities:
- Refine the functionality of webshop design and its features.
- Designing and building the website front-end.
- Designing and managing the website back-end including database and server integration.
- Generating/Integrating WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Monitoring the performance of the live website.
Requirements:
- Proven work experience as a WordPress developer(themes & plugins).
- Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
- Knowledge of code versioning tools including Git and SVN.
- Knowledge of deployment of WordPress installations.
- Experience working with debugging tools such as Chrome Inspector and Firebug.
- Good understanding of website architecture and aesthetics.
- Ability to drive given topic.
- Good communication skills.
We Offer:
- Freedom to realise your own ideas & individual career & development opportunity.
- A motivating work environment, flat hierarchical structure, numerous company events which cannot be forgotten and fun at work place with flexibilities.
- Professional challenges and career development opportunities.
Web Designer Responsibilities:
- Conceptualizing creative ideas with clients.
- Testing and improving the design of the website.
- Establishing design guidelines, standards, and best practices.
- Maintaining the appearance of websites by enforcing content standards.
- Designing visual imagery for websites and ensuring that they are in line with branding for clients.
- Working with different content management systems.
- Communicating design ideas using user flows, process flows, site maps, and wireframes.
- Incorporating functionalities and features into websites.
- Designing sample pages including colors and fonts.
- Preparing design plans and presenting the website structure.
Web Designer Requirements:
- A relevant diploma in a related field.
- Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
- Proficiency in front-end development web programming languages such as HTML and CSS, JQuery, and JavaScript.
- Good understanding of content management systems.
- Good understanding of search engine optimization principles.
- Proficient understanding of cross-browser compatibility issues.
- Excellent visual design skills.
- Up-to-date experience with international web protocols, standards, and technologies.
- Creative and open to new ideas.
- Adaptable and willing to learn new techniques.
- Excellent communication skills.
- Great aptitude and analytical thinking.
- Self-directed and capable of working in a dynamic environment.
- Experience in UI work is preferred.
- Diligence and proactive behavior is expected/must.
- Writing complex SQL queries and optimizing queries is a PLUS.
- Good knowledge in Server Performance Optimization is a PLUS.
- Experience with advanced data structures, API/service interface development and web development.
- Experience building large scale systems in a high availability production environment is preferred.
Tomcat application server knowledge
- Proven experience as a .NET Developer or https://resources.workable.com/application-developer-job-description" target="_blank">Application Developer
- Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
- Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
- Familiarity with architecture styles/APIs (REST, RPC)
- Understanding of Agile methodologies
- Excellent troubleshooting and communication skills
- Attention to detail
If you’ve made it till here, then you’re probably interested in the role!
RESPONSIBILITIES
● Device end-to-end product growth strategy in close collaboration with product,
design, research, engineering, and marketing teams.
● Device and implement strategy to drive product growth through virality
● Explore and validate new strategic value propositions for our users
● Defining and delivering against a clear set of business metrics and OKRs
● Ensure that product growth decision are data-informed - based on strong logical
rigor, in-depth analysis, and value data with opinions
● Work closely with stakeholders across the organization and collaborate on the company’s
short- and long-term goals
SOUNDS LIKE YOU?
● You have 8+ years of experience in delivering and scaling highly successful and
innovative consumer Internet products with stellar design taste, creativity, and product
instincts, work experience with a gaming organization, or creating and driving growth for
the social product would be a plus
● You know that the voice of the customer is the most important factor in the products you
lead and have deep experience of successfully driving product growth through virality.
● Have deep experience in successfully delivering high-quality consumer experiences that
are informed by both quantitative and qualitative insights
● You deeply value and have experience with hiring, coaching, and leading diverse and
high-performing teams of APMs and PMs creating an inclusive space where people can
learn
● You are steady under pressure in a fast-paced environment, capable of quickly and
clearly prioritizing both your time and that of your organization
● You celebrate both wins and failures, constantly seeking feedback and focusing on your
own development
● You understand and value bringing joy and a sense of creativity to your day-to-day
operations
BENEFITS
● A flat and transparent culture
● Assistance and support to setup home workspace
● Tools of the trade - MacBook, Latest Softwares
● Monthly Communication Reimbursement
● Best learning and development opportunities
● A chance to have a big impact in hypergrowth setup
- Automate deployments of infrastructure components and repetitive tasks.
- Drive changes strictly via the infrastructure-as-code methodology.
- Promote the use of source control for all changes including application and system-level changes.
- Design & Implement self-recovering systems after failure events.
- Participate in system sizing and capacity planning of various components.
- Create and maintain technical documents such as installation/upgrade MOPs.
- Coordinate & collaborate with internal teams to facilitate installation & upgrades of systems.
- Support 24x7 availability for corporate sites & tools.
- Participate in rotating on-call schedules.
- Actively involved in researching, evaluating & selecting new tools & technologies.
- Cloud computing – AWS, OCI, OpenStack
- Automation/Configuration management tools such as Terraform & Chef
- Atlassian tools administration (JIRA, Confluence, Bamboo, Bitbucket)
- Scripting languages - Ruby, Python, Bash
- Systems administration experience – Linux (Redhat), Mac, Windows
- SCM systems - Git
- Build tools - Maven, Gradle, Ant, Make
- Networking concepts - TCP/IP, Load balancing, Firewall
- High-Availability, Redundancy & Failover concepts
- SQL scripting & queries - DML, DDL, stored procedures
- Decisive and ability to work under pressure
- Prioritizing workload and multi-tasking ability
- Excellent written and verbal communication skills
- Database systems – Postgres, Oracle, or other RDBMS
- Mac automation tools - JAMF or other
- Atlassian Datacenter products
- Project management skills
Qualifications
- 3+ years of hands-on experience in the field or related area
- Requires MS or BS in Computer Science or equivalent field
Are you exited by playing an instrumental role in further shaping the component management proposition within company and strengthen its value proposition in all its aspects within company globally?
Do you want to support company businesses globally as Component Data Engineer with End-to-end (E2E) component data management services?
Your responsibilities
Company challenges you to use your component engineering expertise to design and implement some of the world’s most innovative medical products. Your team delivers services to company businesses on component- qualification, availability and compliancy and supports generation, maintenance and verification of component data in the company databases.
- Support component registration activities for the company PCBA Platform program
- Complete and enrich component data in our PTC Windchill PLM system
- Transfer existing, legacy, component databases into registrations in PTC Windchill for those lead-customers
We are looking for
- BSc degree in Electrical Engineering or other relevant area of expertise
- 5 year experience in Component Data management and lifecycle management
- Knowledge on electronic / electro-mechanic components/parts is a must have
- Experience in database management and data migration, reporting, master data management and data cleansing
- Experience with BOM, Change Management
- Experience with PTC Windchill
- Ability to transform data into improvement actions and KPIs
- Competence in the area of Electronic Design is a pre
- Fluent in English, verbal and written
- Pro-active, can-do attitude, team player
LINC Education (www.linceducation.com), based in Singapore, is a global pioneer in providing high-touch, high-quality educator-led support services to universities around the world. Its specialist services are highly sought after by university managements and faculty to retain and grow their online student enrolments. LINC’s services are customized for each university, and delivered using a cutting-edge technology platform (LINCtrac) to provide a superior and effective learning experience to students.
LINC is managed by education sector professionals with more than 30 years of combined experience and overseen by an advisory board of the best academic professionals in the world. Dr. M Rammohan Rao (ex-Dean, Indian School of Business and ex-Director, IIM Bangalore) and Deepak Chandra (Secretary – Education, Rajiv Gandhi Foundation and ex-Deputy Dean, Indian School of Business) are members of the LINC Board of Advisors.
Position Summary
As an experienced Business Faculty Member (LINC Fellow), the candidate will serve students in Masters-level programs studying at premier Australian universities. LINC Fellows will be the single point-of-contact for the unit-in-charge for student academic matters.
- The role will be part time (15-20 hours per week) with scheduled weekend availability.
- LINC Fellows will be “actively engaged” when a unit (subject) is assigned. A unit will range from 7 to 14 weeks at a time.
- LINC Fellows are required to provide 2-3 hrs each afternoon (between noon to 5pm) every day when they are supporting students.
- Candidate will have flexibility to work from location of his/her convenience.
What’s on offer?
The role offers a competitive remuneration between INR 30,000-50,000 per month (based on committed weekly time, batch size and experience level of the LINC Fellow) when actively engaged, plus performance-based incentives.
The position is based out of Mumbai, Pune, NCR and Bangalore.
The professional benefits include:
- Interacting with high-quality global university faculty
- Working with a diverse range of international students
- Developing deeper subject understanding
- Gaining richer academic exposure
- Improving interpersonal and cross-cultural skills
Desired candidate profile:
- PG/Doctoral degree with distinction or first-class from a top university in India
- 5-10 years of corporate experience and/or teaching experience in the fields like Marketing, Finance, Operations, Organization/HR, Data Analytics, Project Management, Strategy and Ethics at a leading university or college (note: at least 1 year formal teaching experience at a university of college is a MUST).
- Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse culture
- Proficient in English language
- Must possess a working laptop and have access to high-speed (>2 MBPS) stable internet connection
- Ability to quickly learn and use technology platforms for interacting with student including host university’s Learning Management System and LINC's technology platform (training on these platforms will be provided)
Job Type: Part-time
Salary: ₹30,000.00 to ₹50,000.00 /month







