Requirements:
- Good verbal and written communication skills and interpersonal skills required
- Software& Application learning abilities
- Any Graduation ( Technical will be preferred)
- Experience in a similar role or experience will be preferred
- Able to promptly answer & support related Phone calls, chats & Emails.
- Good knowledge of Microsoft excel and other tools
Roles & Responsibilities:
- Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
- To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
- Should be able to customers get to the root of their problems quickly.
- Following up with clients to ensure the problem is resolved
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.
- Ability to meet deadlines and prioritize tasks.
- Produce periodic reports of technical support operations to company management.
- Using remote desktop connections to provide immediate support.
- Raising tickets to the technical team as and when required to solve technical issues
- Properly escalate unresolved issues to appropriate internal teams like development and QA teams
- Creating support manuals for end uses for step by step guide for the features

About Competent Groove
About
Connect with the team
Similar jobs
Job Responsibilities:
- Managing and maintaining the efficient functioning of containerized applications and systems within an organization
- Design, implement, and manage scalable Kubernetes clusters in cloud or on-premise environments
- Develop and maintain CI/CD pipelines to automate infrastructure and application deployments, and track all automation processes
- Implement workload automation using configuration management tools, as well as infrastructure as code (IaC) approaches for resource provisioning
- Monitor, troubleshoot, and optimize the performance of Kubernetes clusters and underlying cloud infrastructure
- Ensure high availability, security, and scalability of infrastructure through automation and best practices
- Establish and enforce cloud security standards, policies, and procedures Work agile technologies
Primary Requirements:
- Kubernetes: Proven experience in managing Kubernetes clusters (min. 2-3 years)
- Linux/Unix: Proficiency in administering complex Linux infrastructures and services
- Infrastructure as Code: Hands-on experience with CM tools like Ansible, as well as the
- knowledge of resource provisioning with Terraform or other Cloud-based utilities
- CI/CD Pipelines: Expertise in building and monitoring complex CI/CD pipelines to
- manage the build, test, packaging, containerization and release processes of software
- Scripting & Automation: Strong scripting and process automation skills in Bash, Python
- Monitoring Tools: Experience with monitoring and logging tools (Prometheus, Grafana)
- Version Control: Proficient with Git and familiar with GitOps workflows.
- Security: Strong understanding of security best practices in cloud and containerized
- environments.
Skills/Traits that would be an advantage:
- Kubernetes administration experience, including installation, configuration, and troubleshooting
- Kubernetes development experience
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Responsibilities & duties:
- • Research, track, maintain and update leads
- • Make outgoing calls to develop new business
- • Contact prospects to qualify leads
- • Direct email marketing to key clients and prospects
- • Research and maintain lead generation database
- • Conduct customer research
- • Conduct client or market surveys to obtain information about potential leads
- • Participate in the preparation of proposals and / or sales presentations
- • Provide accurate and timely information to management
- • Develop a strong knowledge of the company’s products and services in order to facilitate the sales process
Skills / attributes required:
- • Excellent English communication (verbal and written)
- • Experience with cold calling
- • Experience with research and maintaining databases
- • Proficient in MS Office including Word, Excel, and Outlook
- • Experience in using CRM
- • Strong project and time management skills
- • Experience working with Western companies (preferred)
We need candidates to join immediately to 15days
Salary: Upto 10 LPA
Industry: Fintech
Roles and Responsibilities:
- 2-3 years of Android development experience.
- Kotlin, Android SDK, Java
- Rest API, JSON, XML, Retrofit
- MVVM
- SQLite, Room, Offline storage, Encryption
- Google APIs, Maps, Navigation, Google Play Optimization
- Live Data, Dagger, Co-Routines, Multithreading
- Memory management and optimizations using Data Structures and Algorithms
- Espresso, JUnit, kotlin, work manager, Co-Routines,, data structure, multithreading.
- Good understanding of Web/App designing/mockups/wireframing
- Hands on experience of Photoshop, XD, Figma/Webflow or similar designing tools
- Good understanding of designing best practices for website optimization, ui/ux, responsive layout and PWA
- Hands on experience of creating html pages out of design using HTML/CSS/Bootstrap/jQuery
- Ability to write, debug and test scripting languages like JavaScript and jQuery
- Good understanding of designing website as per best practices (ie. benchmarking by GooglePageSpeed/GTMetrix etc.)
About LatentBridge:
We are a global intelligent automation firm with a market-leading pay-as-you-go SaaS platform and
proprietary automation accelerators that can optimise and scale enterprises’ digital programs. We
provide end-to end-automation solutions through advisory, implementation and managed services.
Our cloud platform and industry-focused AI products, enable us to make automation accessible to
every enterprise.
Python, Javascript, HTML, CSS.
Experience Range - 3 - 7 Years.
Roles and Responsibilities
- Pytest
- Worked on utilities modules and libraries
- Unified server for API testing
- Building automation framework for performance and functional testing
- Build mock services
- Self-driven
Desired Candidate Profile
- Python
- Automation
- Development
We’re a small team looking for passionate, execution-focused, self-starters to help us build the next generation eCommerce platform and equal the playing field for all. Our success depends on building teams who can challenge each other's assumptions with fresh perspectives. To that end, we don’t just accept differences – we celebrate them. If that sounds exciting to you, let’s talk!
We are expanding our Engineering team to India and building a stellar and diverse team composed of owners. We are looking for a backend engineer with a demonstrated track record of developing and maintaining production services, innovative thinking, and technical excellence. As a backend engineer, you will be responsible for building out the service layer that powers our frontend applications. You should have a solid understanding of software development lifecycle and software design principles. This is a great opportunity if you are looking for a huge impact at a small start-up with immense growth potential.
What you will do?
Create technical plans of projects assigned to you.
Come up with well-structured solutions to ambiguous problems and implement them.
Ship high-quality, well-tested, secure, and maintainable backend code.
Provide technical direction on our various products and upcoming projects.
Champion reliability and quality by using best practices in software engineering and modular design.
Ensure all components are scalable, maintainable, and have in-built metrics instrumentation and monitoring
Deliver an exceptional user experience to our customers. Put the customer first and have quality in mind.
Own the full release cycle from development to deployment.
What you will need?
3+ Years of experience as a software engineer working on backend applications.
Advanced knowledge of Python (preferably, the Django framework) and relational databases.
Experience with agile, test-driven development, continuous integration, and automated testing.
Experience with building, modifying, and extending API endpoints (REST or GraphQL) for data retrieval and persistence.
Experience with the full software development life cycle, including requirements collection, design, implementation, testing, and operational support.
Excellent verbal and written communication, teamwork, decision making and influencing skills.
Experience with scrum or other agile software development methodology.
Hustle. Thrives in an evolving, fast-paced, ambiguous work environment.
Bonus if you have
Experience working in the eCommerce domain.
Experience with AWS technologies like Elastic Beanstalk, Amplify, etc.
You will be the right fit, if you have a keen eye for details and high standards for code quality and efficiency, creating innovative new features and maintaining existing ones.
Responsibilities:
- Developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux).
- Building reusable components and front-end libraries for future use.
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Integration of the front-end and back-end aspects of the web application
Requirements:
- Min 1+ year of experience in developing modern web applications using React and Redux.
- Strong proficiency in CSS, JavaScript, including DOM manipulation and the JavaScript object model
- Good understanding of Database schema, design, optimization, scalability.
- Great communication skills, a strong work ethic.
- Ownership of the product from start to finish.
- Ability to learn new technologies quickly.
Nice to have:
- Experience with AWS
- Expert level understanding of the HTML DOM and underlying event model
- Prior Open source contributions
- Experience building responsive designs







