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Technical Support Executive
Technical Support Executive
Competent Groove's logo

Technical Support Executive

Soniya Chauhan's profile picture
Posted by Soniya Chauhan
1 - 2 yrs
₹2L - ₹3L / yr
Mohali
Skills
Technical support
Tech Support
Customer Support
Customer Service

Requirements:

  • Good verbal and written communication skills and interpersonal skills required
  • Software& Application learning abilities
  • Any Graduation ( Technical will be preferred)
  • Experience in a similar role or experience will be preferred
  • Able to promptly answer & support related Phone calls, chats & Emails.
  • Good knowledge of Microsoft excel and other tools

 

Roles & Responsibilities:

  • Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
  • To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
  • Should be able to customers get to the root of their problems quickly.
  • Following up with clients to ensure the problem is resolved
  • Maintaining records of each phone call for future reference.
  • Offering exceptional customer service and satisfaction.
  • Ability to meet deadlines and prioritize tasks.
  • Produce periodic reports of technical support operations to company management.
  • Using remote desktop connections to provide immediate support.
  • Raising tickets to the technical team as and when required to solve technical issues
  • Properly escalate unresolved issues to appropriate internal teams like development and QA teams
  • Creating support manuals for end uses for step by step guide for the features




 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Competent Groove

Founded :
2013
Type :
Product
Size :
20-100
Stage :
Raised funding

About

Makers of FeetPort, a SaaS product startup, based in Chandigarh. We deliver solutions for field force automation, business process automation, Sales Force Automation & more. Registered under Startup India & FbStart.
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Connect with the team

Profile picture
Soniya Chauhan
Profile picture
Nitika Sharma

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