Requirements:
- Good verbal and written communication skills and interpersonal skills required
- Software& Application learning abilities
- Any Graduation ( Technical will be preferred)
- Experience in a similar role or experience will be preferred
- Able to promptly answer & support related Phone calls, chats & Emails.
- Good knowledge of Microsoft excel and other tools
Roles & Responsibilities:
- Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
- To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
- Should be able to customers get to the root of their problems quickly.
- Following up with clients to ensure the problem is resolved
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.
- Ability to meet deadlines and prioritize tasks.
- Produce periodic reports of technical support operations to company management.
- Using remote desktop connections to provide immediate support.
- Raising tickets to the technical team as and when required to solve technical issues
- Properly escalate unresolved issues to appropriate internal teams like development and QA teams
- Creating support manuals for end uses for step by step guide for the features
Subodh Popalwar
Software Engineer, Memorres
About Competent Groove
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Company background:
Myfi is a dynamic and innovative wealthtech company committed to empower people to take control of their financial outcomes by providing access to intelligent and unbiased financial advice.
MyFi is an AI powered financial assistant that serves to break down the complexities around financial planning so that users can make better decisions. Through a conversational chatbot experience, MyFi makes the start of your financial journey seamless.
We are passionate about pushing the boundaries of technology and delivering exceptional solutions to our users. Our goal is to provide better wealth outcomes for every individual through a conversational AI powered Co-pilot.
Our Culture:
· We’re a fast paced startup looking impact lives through technology and innovation
·Ownership and self-motivation is key, we don’t believe in micro managing
·We’re outcome and impact driven, something isn’t done until a user benefits from it
Our Values: Go With You GUT
· Grow At the Edge: We are driven by personal growth. We get out of our comfort zones and keep egos aside to find our genius zones. With self-awareness and integrity we strive to be the best we can possibly be. No excuses.
·Understanding through Listening and Speaking the Truth: We value transparency. We communicate with radical candour, authenticity and precision to create a shared understanding. We challenge, but once a decision is made, commit fully.
· I Win for Team Win: We believe in staying within our genius zones to succeed and we take full ownership of our work. We inspire each other with our energy and attitude. We fly in formation to win together.
Key responsibilities:
· Work closely with the design and product teams to help craft conversational experiences for our users
· Ability to work independently to deliver features that the team design
· You need to own outcomes without someone watching over you
· Understand the data we have and identify how we could leverage it to create more personalised experiences for our users
· Fine tune models with data specific to our use case
· Use different RAG approaches to augment data that the LLM already ha
Ability to be a leader and independent contributor (we’re a startup so be ready to do whatever it takes)
· Setup new workflow, systems and tool from the ground up (you will have support, but we’re building things from scratch)
Requirements:
· Masters/Bachelor's degree in computer science, mathematics, statistics, engineering, or relevant field
· 10+ years of overall work experience
· 1-2 Experience working with LLMs and Generative AI
· Hands-on experience in various LLM fine-tuning techniques (e.g. LORA), LLM inference frameworks (e.g. vLLM), advanced RAG pipelines
· 5-6 years of machine learning/deep learning experience within frameworks such as TensorFlow and/or PyTorch
· Experience using RAG base approaches
· Understanding of financial concepts and investing would be a big plus but not required
· Publications at reputable machine learning conference or journal
Key responsibilities:
1. Managing all inventory and orders for Amazon and Website. Keeping a track of all stock movement in various locations.
2. Assisting is packing orders.
3. Managing sales sheets and Amazon dashboard
- Good with numbers
- Organised and thorough
Promobi is looking for an enthusiastic, innovative and experienced Pre Sales Engineer to join our product team. The selected candidate will be working closely with experienced Sales, Marketing and Product Management personnel and will be supported by a strong technical team in an ideal, fast paced, rapidly growing startup environment to grow professionally and go beyond expectations.
Requirements:
.
- Work experience on any Mobility Apps/CRM/Software Solutions.
- IST time zone working hours
- Open to travel - National and International Both.
- Customer Facing along with the Sales Team in order to understand customer requirements.
- Candidate to bridge the gap between the Sales and Development Team to expedite the Feature Request development process.
- Knowledge on Android/iOS/Windows Mobility OS platform is a must.
- Should be Open to Work for EU/UK Time as in need
- Candidates from Product Testing background are ideal.
Responsibility:
- Deliver sales pitch related to product or OS Platform,
- Product Demo
- Validating product presentation and proposal to prospective potential clients supporting sales guys.
- Offering POC and Validating the same.
- Follow up regularly with prospective existing clients to ensure they are happy.
- Listen to the needs of the Existing and Prospective Customer market and share insights with product development and marketing teams.
- Supporting Product Installation for Live accounts.
- Technical Audit - Onsite and Online
- Solid understanding of networking principles (Firewall, Network Protocols, IP addresses, subnetting, etc)
- Prior experience working with mobile device management solutions and enterprise mobility, BYOD, SaaS is an asset
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management devices. Renowned organizations from startups to Fortune 500 trust MobiLock Pro for their Device Management.
C#
JavascriptKey Skills:
Programming Languages: C#, VB.NET
Server-Side Technologies: ASP.NET
Front-End Technologies: Html5, ES5/ES6/ JavaScript, CSS, jQuery, Bootstrap, Ajax, Web
Sockets
Database: SQL Server
Knowledge on below concepts/technologies is an added advantage
- Cloud Platforms: Azure / Google
- NodeJS, Mongo DB
- Redis, RabitMQ, MQTT, Kafka
- Concept of Continuous Integration / Continuous Deployment
Key Deliverables: Writing codes as per the requirement.
React.jsJavascript
jQuery
Redux/Flux- Working with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
- Being able to develop new user facing features.
- Ensuring the technical feasibility of UI/UX designs.
- Optimizing application for maximum speed and scalability.
- Assuring that all user input is validated before submitting to the back end.
- Collaborating with other team members and stakeholders.
What you need to have:
- Proficient understanding of web mark-up, including HTML5, CSS3
- Basic understanding of CSS pre-processing platforms, such as LESS and SASS
- Rock-solid understanding of JavaScript. Should have experience in React, Redux, or any other state management library.
- Huge plus if you are worked on complex UIs which involved drag & drop interactions.
- Good understanding of asynchronous request handling, partial page updates and AJAX.
- Hands-on experience in optimizing the UI of an application.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as Git.
- Knowledge about Docker, Nginx, Angular and RxJs are nice to have and adds as a bonus.
What you must know?
Hands on technical experience with architecting and building a large scale product
, He/She should have flair for technology & business, be eager to take up challenging
assignments in global setup and have relevant experience working with b2b startups in
growth stage targeting global markets based out of India.
Roles & responsibilities
• Lead a team of talented 10+ engineers (developers and QA) through all stages of product
development and delivery ( requirement gather, requirement detailing, design,
development, testing, release )
• Hire, mentor and develop engineers to create high-performing teams
• Identify, coach and retain engineering talent and strengthen software development teams
• Provide constructive feedback and mentor team members to go to next level
• Build and maintain good relationship with peers, product management, architects,
customer support, HR, talent acquisition team and other cross-functional teams
• Work closely with engineering leaders and product managers for product delivery
• Contribute in engineering management team activities like, hiring, onboarding,
performance appraisal, skill management,release planning and delivery etc.
• Provide technical leadership to software engineers to build a high quality software product
• Collaborate with Internal/external stakeholder to enhance the quality of engineering
deliverables
• Establish and promote a culture of excellence with end-to-end ownership for delivery
• Ensure complete solution design in collaboration with product management, architects
and technical leads
• Participate in the creation of engineering roadmap based on organization strategy
• Drive execution of quarterly releases and a roadmap of next year.
• Analyze customer issues, suggest and implement a practise to address and improve
customer satisfaction about the product
• Hands on coding and contribute in code reviews
• Identify,develop and improve engineering practices for development, QA, devops and agile
implementation.
• Build and monitor team performance metrics.
What will qualify you for this role?:
• 13+ years experience with 2+ years in managerial capacity leading a team of 10+
developers
• Hands on technical experience with architecting and building a large scale product
• Experience with modern devops tools and technologies
• Proactive and solutions-oriented with experience in working in ambiguity
• Excellent coding and debugging in one of the languages java/python/React
• Good understanding of distributed architecture, microservice etc
• Familiarity with cloud infrastructure. Knowledge of AWS would be an added advantage.
• Experience with setting up/tracking engineering matrices
Javascript
HTML/CSSjQueryYour key responsibilities will be converting PSD/Figma into HTML/CSS. You will also be responsible for writing clean, semantic front end code - HTML5, CSS3, JQuery, Java Script.
Selection Criteria
If your profile has selected then you have to attend a 3 hours assignment to move your candidature to the final round of interview.
Responsibilities for UI Developer
- Seek to enhance the user experience by creating seamless navigation through various digital programs and interfaces within the company
- Use coding to develop the aesthetics implemented within a website or product, from the layout menus and drop-down options to colors and fonts
- Combine interface design concepts with digital design and establish milestones to encourage cooperation and teamwork
- Develop overall concepts for improving the user experience within a business webpage or product, ensuring all interactions are intuitive and convenient for customers
- Collaborate with back-end web developers and programmers to improve usability
Qualifications for UI Developer
- 2-4 years of demonstrated experience in creating and implementing UI development
- Detailed experience with coding and the ability to troubleshoot and analyze websites using HTML, CSS and comparable languages
- Continued education and research into UI development trends and current design strategy and technology
- Professional written and interpersonal skills
- Ability to prioritize and manage multiple milestones and projects efficiently
- Advanced problem-solving skills and the ability to optimize code for the best possible outcome
- Ability to work effectively in a collaborative environment to create top-performing interfaces
- Proficient with visual design programs such as Adobe Photoshop
JavaAbout US: Newbie Soft Solutions is an IT service provider focused on providing solutions in niche areas to support and build future -ready, resilient solutions for medium sized industries and growth-focused technology organizations.
The name NEWBIE signifies a new chapter, a new beginning in the field of staffing solutions. Founded in 2015, we have grown from strength to strength with a strong presence across India, United States and Australia. Our offerings include Staffing Solutions, IT Consulting, Business Intelligence, Security Solutions, Legacy Application Management and Modernization. We value consistency, which is our core principle, to reach the end goal of complete user satisfaction. We constantly strive to outperform our competitors to become the leaders in digital revolution.
Job Requirement :
- Clear understanding of end to end communication of service calls via API Gateway/Service Mesh/Service Registry
- Experience on Springboot/SpringCloud/Restful Webservices
- Experience in containerisation (Docker) and Kubernetes in terms of creating container images and writing manifest files/helm charts on designing PODs/Side-car patterns etc.
- Good design experience on Web Applications (backend) & since we operate as a DevOps pod we would expect the person be involved in production deployments/support.
- Exposure to usage of CI-CD tools like Git/Jenkins/Maven/Sonar/Junit/CheckMarx/Netsparker/Cucumber
- Defining, communicating, and owning the product plan from conception to launch.
- Need to have a rare combination of a strong business and a technical background.
- Understanding end to end operations and drive efficiencies through product or process to reduce turnaround times.
- Define the product strategy and roadmap by aligning with existing offerings.
- Create MRDs and PRDs with prioritized features and corresponding justification.
- Should have knowledge of the competition's business and processes.
- Work closely with the technical team to build the right product by clarifying their queries.
- Run beta and pilot programs with early-stage Products and Samples.
- Should have product ownership and plan product development cycles.
- Prior experience of SDLC and Release management is a must.
- Ability to provide guidance on Supply Chain Collaboration by integrating ERP and third-party applications.
- Proactively filling communication gaps amongst all team members - Good communication solves half the problem.
Expected Skills & Competencies:
B.E. / B. Tech / Bachelor in Design / MBA from Tier 1 Institute
Minimum of 2 years experience as a Product Manager
Minimum of 2 years of experience in supply chain domain
Demonstrated success defining and launching excellent products
Proven ability to influence cross-functional teams without formal authority
Excellent written and verbal communication skills.
As a prerequisite - Share at least one sample of an effective document (MRD|BRD|PRD) delivered in the past.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres