Requirements:
- Good verbal and written communication skills and interpersonal skills required
- Software& Application learning abilities
- Any Graduation ( Technical will be preferred)
- Experience in a similar role or experience will be preferred
- Able to promptly answer & support related Phone calls, chats & Emails.
- Good knowledge of Microsoft excel and other tools
Roles & Responsibilities:
- Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
- To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
- Should be able to customers get to the root of their problems quickly.
- Following up with clients to ensure the problem is resolved
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.
- Ability to meet deadlines and prioritize tasks.
- Produce periodic reports of technical support operations to company management.
- Using remote desktop connections to provide immediate support.
- Raising tickets to the technical team as and when required to solve technical issues
- Properly escalate unresolved issues to appropriate internal teams like development and QA teams
- Creating support manuals for end uses for step by step guide for the features
Shubham Vishwakarma
Full Stack Developer - Averlon
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HaskellJob Description :
Position Name : Haskell Developer
Experience : 3+ Years
Location : Gurgaon
Working Days : 6 Days (Monday to Saturday)
Role Description :
This is a full-time on-site role located in Gurugram for a Haskell Developer. The Haskell Developer will be responsible for the development and implementation of efficient, high-performance, and scalable software solutions, and will have the opportunity to work on cutting-edge blockchain-based projects in collaboration with cross-functional teams.
Qualifications :
• 3-5 Years of Haskell experience is required.
• 3-5 Years of Web3 experience is a plus.
• Worked on proven projects of Blockchain.
• Strong proficiency in Haskell, and experience with other functional programming languages.
• Experience with Cryptography, Blockchain, Consensus algorithm and Distributed Systems.
• Proven experience in web frameworks such as Servant, and with databases such as Level DB.
• Strong knowledge of Computer Science fundamentals such as Algorithms, Data Structures, and Complexity Analysis.
• Experience with software development methodologies, such as Agile or Scrum.
• Bachelor's degree or higher in Computer Science, or a related field.
• Excellent communication skills, and ability to work in a collaborative team environment.
• Passion for Blockchain and Cryptocurrency, and willingness to learn and explore new technologies.
Strong UI/UX Designer Profile
Mandatory (Experience 1) - Must have 4+ years of hands-on experience as a UI/UX Designer
Mandatory (Experience 2) - Must have hands-on experience across the end-to-end UI/UX process, including user research, user flows, and information architecture
Mandatory (Tools 1) - Advanced proficiency in Figma for wireframing, prototyping, and high-fidelity UI design
Mandatory (Tools 2) - Familiarity with modern design tools such as Adobe Creative Suite (Photoshop, Illustrator) and/or Sketch
Mandatory (Portfolio) - Strong portfolio is mandatory, showcasing detailed case studies with user research, design rationale, UX process, wireframes, and final UI outputs across web and/or mobile platforms
Mandatory (Note): CTC Hike range will be 10-20%
Machine Learning (ML)
Data ScienceRequirements
Experience
- 5+ years of professional experience in implementing MLOps framework to scale up ML in production.
- Hands-on experience with Kubernetes, Kubeflow, MLflow, Sagemaker, and other ML model experiment management tools including training, inference, and evaluation.
- Experience in ML model serving (TorchServe, TensorFlow Serving, NVIDIA Triton inference server, etc.)
- Proficiency with ML model training frameworks (PyTorch, Pytorch Lightning, Tensorflow, etc.).
- Experience with GPU computing to do data and model training parallelism.
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Job Title: Operations Executive
Location: Kolkata
Job Description:
We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.
Key Responsibilities:
1. Operational Support
- Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
- Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
- Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.
2. Customer Interaction
- Respond to customer queries via email and phone in a professional and timely manner.
- Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
- Maintain detailed logs of customer interactions, feedback, and action taken.
3. Data Management & Reporting
- Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
- Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.
Required Skills:
- Strong numerical and analytical ability; comfort with handling data and making calculations.
- Proficiency in MS Office Suite (Excel – VLOOKUP, Pivot Tables; Word; PowerPoint).
- Excellent communication (verbal and written) in English; additional language proficiency is a plus.
- Ability to handle pressure and multitask efficiently in a fast-paced environment.
- Strong organizational and time-management skills.
- Positive attitude with a problem-solving mindset and the ability to work independently or in a team.
Experience: 0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.
Working Days: 6 days/week
Timing: 11am-9pm
- Financial Reporting and Analysis:Prepare and analyze monthly, quarterly, and annual financial statements, including income statements, balance sheets, and cash flow statements.
- Develop and maintain financial models to forecast future performance and analyze variances.
- Conduct variance analysis to explain deviations from budgets and forecasts.
- Create and present financial reports to management, highlighting key trends and insights.
- Budgeting and Forecasting:Assist in the development and monitoring of annual budgets and forecasts.
- Collaborate with department managers to gather budget input and ensure accuracy.
- Track and analyze actual performance against budgets and forecasts.
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We are working hard to be the world's most loved skill-learning platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices.
Funding Status
● We are backed by top-tier VC firms.
Role - Product Manager
Position Overview:
We are seeking a highly skilled and experienced Product Manager to build and launch new skill categories. The ideal candidate will have a strong background in product marketing and launch strategy, as well as experience in product management. This role will be responsible for defining and executing the product vision, strategy, and roadmap, and for leading cross-functional teams to deliver on those objectives.
Responsibilities:
● Define and execute the product vision, strategy, and roadmap in collaboration with Founders
● Develop and maintain a deep understanding of customer needs, market trends, and the competitive landscape
● Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to deliver product objectives
● Lead product launches, including go-to-market strategy and messaging, and drive adoption and growth
● Define and track key metrics to measure product performance and success
● Continuously gather feedback and data from customers, internal teams, and market research to inform product decisions
● Understand the market and industry trends and adjust the product roadmap accordingly
● Communicate the product roadmap to stakeholders and ensure alignment
● Manage and prioritize the product backlog
Qualifications:
● 4-5 years of experience in product management and product marketing, with a focus on launch and go-to-market strategy
● Proven track record of successfully launching products and driving growth
● Strong understanding of customer needs, market trends, and competitive landscape
● Excellent communication and leadership skills, with the ability to influence cross-functional teams
● Strong analytical and problem-solving skills
● Understanding of A/B testing and experimentation is a plus.
● You are somebody who shares the same ethos.
Perks & Benefits
● Fair compensation and early-stage stock options
● Work directly with founders for this role (Lots of autonomy) & make a direct impact on the direction of the company
● Remote work (with an option to work from our BLR office when in Bangalore)
● Small team + Challenging problems
● Opportunity to create a large global consumer company in India
● Casual + Flexible work environment
What is our interview process?
● An initial 30 min call to understand each other at a high level.
● Work on a case study or assignment together to ensure a good match.
Designation : Business Development Executive
Cadre : Team Member
Position Reports to : Team Leader
Job Type : Full time
Location : Mumbai, BKC.
Shift Timings and Working Days :
US Shift : 7pm to 3.30 am
Working Days : Monday to Friday - Prefer male candidate
- Additional Perk offer for Night Shift: 200 RS Per working day in cash which will be provided every Friday
General Shift : 9 am to 5:30pm
Working Days : Monday to Saturday - Prefer Female candidate
Additional Perk offer for Day Shift : Free Food will be offered.
ABOUT FINESTAR :
Finestar is a focused organization, sight holder of De Beers group of companies. We sources rough diamonds directly from primary sources, manufacture it entirely in our own fully-integrated factories and distributes the polished diamonds across the world through our global marketing & distribution network. The group has been expanding its operations over the last 25 years and today have a presence in 8 countries.
Job Description :
As a Business Development Executive, you will play a crucial role in our organization by conducting a substantial volume of outbound calls daily to leads and oversee end-to-end conversions. Through your effective communication and persuasive skills, you will engage with potential clients, providing insightful information to convince and convert inquiries into successful online registration.
- Making outbound calls to potential clients
- Take care of existing & New Clients
- Closing sales leads and assisting the client in entire process
- Meeting or exceeding monthly goals assigned by the Team Leader
- Working with the team and keep developing new market opportunities
- Perform any other jobs assign by management
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- Excellent English communication and presentation skills, both verbal and written
- Competitive and enthusiastic personality with negotiation skills
- Excellent interpersonal and customer-facing skills
- Expertise in Microsoft Office
Other Requirements/Details :
- Tech-savvy, proactive, and eager to learn attitude
- The logical, solution-oriented mindset with good analytical ability
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- Fresher or 1-3 years of experience in Luxury domain is plus
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- Own the product strategy; Understand customer requirements, market gaps/ need gaps and drive release-level feature choices.
- Connect activities and deliverables to business outcomes.
- Should be highly granular & hands-on.
- Constantly test his own products, create edge cases and if required should have the ability to write and define product specs from scratch.
- Have the ability to be able to work with complex cross functional teams/ should be able to influence cross functional teams: Engineers, Architects, category, business & finance.
- Should be data obsessed.
- Derive insights from data and use the same for product improvements and iterations.
- Also educate cross functional teams with actionable derived from deep data insights.
- Must aggressively defend a good strategy against random changes, fads and single-customer escalations.
- Candidate must push to allocate technical resources strategically among products.
- Integrate usability studies, market analysis, CST use-cases, NPS related data into product requirements to enhance user satisfaction and execute product specs for further execution.
- Design and execute a continuous testing plan for important end-to-end flows working
- Should have the experience of managing healthy conflicts and drive people towards the customer goals and organisation priorities.
- Should have the ability to define economic rationale for every major effort and translate into metrics.
- Hand in hand with QA team to deliver excellent experience.
- Work experience in the Ecommerce industry is highly preferred.
- Desired Skills: - Passionate about building world class products on the web / mobile
Amazon Web Services (AWS)
Python- Hands-on experience in Development
- 4-6 years of Hands on experience with Python scripts
- 2-3 years of Hands on experience in PySpark coding. Worked in spark cluster computing technology.
- 3-4 years of Hands on end to end data pipeline experience working on AWS environments
- 3-4 years of Hands on experience working on AWS services – Glue, Lambda, Step Functions, EC2, RDS, SES, SNS, DMS, CloudWatch etc.
- 2-3 years of Hands on experience working on AWS redshift
- 6+ years of Hands on experience with writing Unix Shell scripts
- Good communication skills
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Full Stack Developer - Averlon