Requirements:
- Good verbal and written communication skills and interpersonal skills required
- Software& Application learning abilities
- Any Graduation ( Technical will be preferred)
- Experience in a similar role or experience will be preferred
- Able to promptly answer & support related Phone calls, chats & Emails.
- Good knowledge of Microsoft excel and other tools
Roles & Responsibilities:
- Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
- To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
- Should be able to customers get to the root of their problems quickly.
- Following up with clients to ensure the problem is resolved
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.
- Ability to meet deadlines and prioritize tasks.
- Produce periodic reports of technical support operations to company management.
- Using remote desktop connections to provide immediate support.
- Raising tickets to the technical team as and when required to solve technical issues
- Properly escalate unresolved issues to appropriate internal teams like development and QA teams
- Creating support manuals for end uses for step by step guide for the features
About Competent Groove
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Job Description:
- Should handle a team of SEO Analyst
- The SEO lead would be responsible for leading and mentoring a team of the analyst to drive business goals
- Developing detailed project plan and monitor progress while delivering projects on time ensuring quality standards
- Make decisions about the day-to-day operation of the team members, including management of work assignments by them
- Primary point of contact for clients
- Perform and ensure completion of quality review check on outgoing work by the team to ensure quality, accuracy, and consistency
- Brainstorm new and creative SEO growth strategies
- Review, analyse and send the Weekly & Monthly to the clients
- Ensuring the Monthly POA & Commitments are delivered as per expectation
- Act as subject matter expert for team members, peers and clients
- Take the primary responsibility for all the Technical Audits & ensuring that the client website is following all the SEO best practices
- In-depth SEO technical knowledge (HTML, CSS, JS) also Google Analytics, webmaster tools, back-end SEO and various online tools
- Communicate team and management on project development, timelines, and results
- Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team
Skills and Qualifications:
- 3-5 years previous experience in SEO, Digital marketing
- Ability to lead a team of multiple SEO analysts
- Experience in managing large enterprise or eCommerce websites
- Excellent written and verbal communication skills
- Ability to identify and resolve problems
- Ability to organize, manage, and prioritize tasks
- Proficient computer skills, including Microsoft Office Suite
- Assist in the formulation of strategies
- Plan and monitor the ongoing company and client’s presence on social media (Twitter, Facebook etc.)
- Be actively involved in SEO efforts (keyword, image optimization etc.)
- Provide creative ideas for content marketing and update the website.
- Collaborate with designers to improve user experience.
- Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, Web Trends etc.)
- Acquire insight in online marketing trends and keep strategies up-to-date.
PHP Developer | App Ringer
We are looking for a skilled and experienced PHP Laravel Developer to join our team.
Developer to join our back-end development team. In this role, you will be responsible for developing and implementing backend components using PHP concepts and Laravel. You will also be responsible for profiling and improving backend performance and documenting our backend codebase.
Responsibilities:
- Meeting with the development team to discuss backend applications.
- Developing and implementing highly responsive user interface components using react concepts.
- Writing backend code using PHP workflows.
- Wordpress knowledge is a plus.
- Developing and implementing backend architecture to build scalable systems and applications.
- Monitoring and improving back-end performance.
- Documenting backend changes and developing updates.
Requirements:
- You have at-least 3 years of experience crafting robust, high-scale, distributed systems in production environments.
- You are passionate about leading initiatives and collaborating across Data Science, Design, Engineering and Product teams.
- You are a strong coder with an eye for using the right algorithms and data structures for the problem at hand.
- Ability to troubleshoot issues in a large distributed infrastructure.
- You are proficient with RESTful API design and implementation using PHP.
- Proficiency in relational (MySQL, Cloud Spanner etc.) and non-relational (Google Cloud Firestore etc.) databases.
- Excellent troubleshooting skills.
- Good project management skills.
GradRight is an ed-fin-tech startup focused on global higher education. Using data science, technology and strategic partnerships across the industry, we enable students to find the “Right University” at the “Right Cost”. We are on a mission to aid a million students to find their best-fit universities and financial offerings by 2025.
Our flagship product - FundRight is the world’s first student loan bidding platform. In a short span of 10 months, we have facilitated disbursements of more than $ 50 million in loans this year and we are poised to scale up rapidly.
We are launching our second product - SelectRight as an innovative approach to college selection and student recruitment for students and universities, respectively. The product rests on the three pillars of data science, transparency and ethics and hopes to create value for students and universities.
Brief:
We are pursuing a complex set of problems that involve building for an international audience and for an industry that has largely been service-centric. As a Principal Engineer at GradRight, you’ll bring an unmatched customer-centricity to your work, with a focus on building for the long term and large scale.
You’ll drive the creation of frameworks that enable flexible/scalable customer journeys and tie them with institutional knowledge to help us build the best experiences for students and our partners. You’ll also manage a team of high performers to achieve the planned outcomes.
You’ll own the technology strategy of the engineering organization and be a key decision maker when it comes to processes and execution.
Responsibilities:
- Drive design discussions and decisions around building scalable and modular architecture
- Work with product, engineering and business teams to ideate on technology strategy and line up initiatives around the same
- Build clean, modular and scalable backend services
- Build clean, modular and scalable frontends
- Own quality and velocity of releases across the engineering organization
- Manage and mentor a team of engineers
- Participate in sprint ceremonies and actively contribute to scaling the engineering organization from a process perspective
- Stay on top of the software engineering ecosystem, propose and implement new technologies/methodologies as per the business needs
- Contribute to engineering hiring by conducting interviews
- Champion infrastructure-as-code mindset and encourage automation
- Identify problems around engineering processes, propose solutions and drive implementations for the same
Requirements:
- At least 8 years of experience, building large scale applications
- Experience working at startups in growth phase with war stories to share
- Experience with frontend technologies like vue.js or react.js
- Strong experience with at least one backend framework, preferably express.js
- Extensive experience in at least one programming language (preferably Javascript, GoLang) and ability to write maintainable, scalable and unit-testable code
- Experience in CI/CD and cloud infrastructure management
- Strong understanding of software design principles and patterns
- Excellent command over data structures and algorithms
- Passion for solving complex problems
- Good understanding of various database technologies with strong opinions around their use cases
- Experience with performance monitoring and scaling backend services
- Experience with microservices and distributed systems in general
- Experience with team management
- Excellent written and verbal communication skills
Good to have:
- Worked on products that addressed an international audience
- Worked on products that scaled to millions of users
- Exposure to emerging/latest technologies like blockchain, bots, AR/VR
- Exposure to AI/ML
This is for one of our client. Exposure to work with top Global clients like Morgan Stanley, Goldman Sachs, etc
CTC is not a constraint for the right candidate.
Job Description
Responsibilities:
Deliver new functionality for the internal production platform and enhancements.
Monitor and optimize application performance.
Closely collaborate with Product Management, Quality Assurance, Data Operation and IT Support on all stages of software development life cycle.
Desired experience and qualifications:
3 to 5 years of software development experience.
Ruby software development.
Web Services/Application Development.
Relational Databases, especially Oracle OR any NoSQL databases.
Ruby database libraries such as Sequel, Active Record.
Exposure to Javascript development frameworks, especially EXT JS.
Source code control systems, especially Git.
Database tools such as SQL Developer.
Cloud (mainly Azure) exposure is an added advantage.
Bachelor degree in Computer Science, Mathematics, Engineering, related field, or equivalent experience.
Good Communication skills required for working as part of a geographically distributed software development team.
- Excellent working knowledge of OOPs, SOLID principles and different design patterns.
- Solid hands on experience and deep understanding of different architectures.
- Solid working knowledge of Objective C and Swift, iOS application development and iOS fundamentals.
- Proficient with general swift language features, collections, protocol oriented programming, etc.
- Hands on experience of implementing architecture patterns and designing/implementing unit test cases using XCTest & other third party libraries.
- Solid working experience of debugging, profiling tools, developer portal and App Store release process.
- Excellent analytical and problem solving skills.
We are looking for someone who :
1. Creates designs based on logic, reason and research
2. Is eager to learn and explore new ideas in every project.
3. Self-driven and motivated to keep learning and up-skilling
4. Understands the importance of being a team player.
5. Not afraid to make mistakes and learn from them.
Team collaboration and good communication is highly valued at zazzy. We are a hands-on team who are enthusiastic and passionate about what we do. If this sounds like you, we would love to know more and see how we can work together.
Roles & Responsibilities:
- As one of the earliest employees, there will be a lot on your plate. All the time!
- You'll build new product features from start to finish: through conception, research, maintenance, and polish. Think features to improve our collaborative student learning platform, such as new collaborative learning activities for teaching coding and other subjects.
- You'll build improvements to performance, reliability, and product polish — for example, improving the efficiency and performance of our replicated state systems.
- You'll build and improve processes and internal tools with simplicity and productivity in mind — such as, a tool to sync updates between zoho, slack etc.
This might be for you if...
- You have knowledge of ReactJS and any backend technology along with that
- You have been professionally coding for at least 3 years
- You have worked in a startup and relish the chaos and pressure
- You've built and maintained quality user interfaces that have reached a large audience, ideally while the product is experiencing rapid growth.
- You can readily learn most technologies as you go. To you, technologies are about tools and tradeoffs, not an ideology.
- You care about the business implications of anything you build. You're not just going after cool stuff — you understand the balance between craft, speed, and the bottom line.
Skills required:
- knowledge of Linux administration and Bash,
- great overall coding experience, knowledge of algorithms, etc,
- experience with Git,
- experience with Docker.
Typical tasks would consist of writing scripts for:
- server automation,
- container deployment,
- user data migration,
- backup management.
- Own development, design, scaling and maintenance of application and messaging engines that power the central platform of Capillary's Cloud CRM product.
- Contribute to overall design and roadmap.
- Mentor Junior team members.
Required Skills:
- Innovative and self-motivated with passion to develop complex and scalable applications.
- 3-5 years of experience in software development with strong focus on algorithms and data structures.
- Strong coding and design skills with prior experience in developing scalable & high availability applications using Core Java/J2EE, Spring, Hibernate.
- Work experience with Relational databases is required (Primarily MySQL)
- Prior work experience with Non-Relational databases (primarily Redis, MongoDb) is an added plus.
- Strong Analytical and Problem Solving Skills.
- BTech