Technical Support Executive

Job Title: Data Developer Lead

Experience: 10+ Years

Location: Gurgaon (Onsite)

Work Model: Hybrid

Role Overview:

We are looking for a highly experienced Data Developer with 10+ years of expertise in designing, developing, and managing scalable data solutions. The ideal candidate will have strong experience in data engineering, ETL processes, and database management, with the ability to work in a hybrid onsite environment in Gurgaon.

Key Responsibilities:

• Design, develop, and maintain robust data pipelines and ETL processes
• Build scalable data architectures and optimize data workflows
• Work with large datasets to ensure data accuracy, integrity, and availability
• Develop and manage data warehouses and data lakes
• Collaborate with cross-functional teams including Data Science, Analytics, and Engineering
• Optimize database performance and troubleshoot data-related issues
• Ensure data security, governance, and compliance standards are followed
• Automate data processes and improve system efficiency
• Mentor junior team members and provide technical guidance

Required Skills & Qualifications:

• 10+ years of experience in Data Engineering / Data Development
• Strong proficiency in SQL and database technologies (e.g., PostgreSQL, MySQL, Oracle)
• Hands-on experience with ETL tools (Informatica, Talend, Apache NiFi, etc.)
• Experience with big data technologies (Hadoop, Spark, Hive)
• Proficiency in programming languages like Python, Java, or Scala
• Experience with cloud platforms (AWS, Azure, or GCP)
• Strong understanding of data warehousing concepts (Snowflake, Redshift, BigQuery, etc.)
• Experience with data modeling and schema design
• Familiarity with workflow orchestration tools (Airflow, etc.)

Good to Have:

• Experience in real-time data streaming (Kafka, Flink)
• Exposure to DevOps practices and CI/CD pipelines
• Knowledge of data governance and data quality frameworks
• Experience working in Agile environments

Soft Skills:

• Strong problem-solving and analytical skills
• Excellent communication and stakeholder management
• Ability to work independently and in a collaborative team

Why Join Us?

• Opportunity to work on large-scale data systems
• Collaborative and innovation-driven environment
• Flexible hybrid work model

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

 SQL Server DBA duties and responsibilities

• Experience in  both sql server DBA and DBA developer

•             Configure and maintain database servers and processes

•             Monitor system's health and performance

•             Ensure high levels of performance, availability, sustainability and  security

•             Analyze, solve, and correct issues in real time

•             Provide suggestions for solutions

•             Refine and automate regular processes, track issues, and document changes

•             Assist developers with query tuning and schema refinement

•             Perform scheduled maintenance and support release deployment activities

•             Database programming skills(writing and understanding Procedures , scripts..)

Good to have experience to SSIS,SSAS SSRS or any reporting tools.

• Be part of the CS Strategy & Operations team that strives to make a difference.
• Assimilate data and analytics to create daily, weekly, monthly and quarterly reports.
• Analyze reports to detect problems during data collection and help review data that has been collected.
• Monitor data to identify trends and anomalies that might showcase abnormal behavior.
• Interpret data, develop dashboards and reports.
• Generate and share routine/ ad-hoc reports as required.
• Work with team members to drive CS processes.
• Monitor, update, and drive implementation of MIS reports.

Our ideal candidate:

• Experience of 2-3 years in a high-transaction MIS environment.
• Knowledge of Google Sheets / Excel (vLookup, pivot table, charts, and adept in trend Metrics)
• Strong knowledge of Power BI, SQL, Data Studio
• Good written and verbal communication.
• Willingness to learn new things and is able to quickly deploy them.
• Is an empathetic team player.

1. Develop and manage e-commerce websites, web applications & web sites.
2. Analyze, design, code, debug, test, document & deploy applications.
3. Participate in project & deployment planning.
4. Must be a self-starter & be able to work with minimum supervision
5. Exp. In modules/extensions development/customization.
6. Exp. In Theme integration/customization.
   
7. Exp. In API creation/integration.
   
8. Exp. In Migration from Magento1 to Magento2
9. Extensive experience of PHP and MySQL.
10. Exposure on Magento 2, CMS and JavaScript frameworks such as jQuery.
    
11. Demonstrable knowledge of XML, XHTML, CSS, Modules i.e. API integration,
12. Payment Gateways, XML with a focus on standards.
    
13. Demonstrable source control experience
    
14. Two or more published websites in E-Commerce

• Candidate should have Good Communication and Presentation Skills.
• Candidate should have very Good Logical and Analytical Skills
• Candidate should have Programmatic and Management Skills
• An understanding of the Software Development Life Cycle as well as the business approach for the product.
• Ability to work in a team as well as an individual
• Ability to work under pressure and maintain deadlines
• Knowledge of open source tools and utilities
• Ability to understand Project Requirements