
Who We Are:
Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.
Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
- Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 5+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results-driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with the team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer-facing communication skills
- Demonstrated data-driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and Excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

About HighLevel Inc.
About
The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
Some of the perks we offer
- 100 percent Remote
- Uncapped Leave Policy
- WFH Setup
- Champion Big Problems
Company video


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- Experience: 3-7 years of experience in bid proposal management, preferably in the EdTech or SaaS industry.
- Expertise in B2B & International Markets: Proven track record of handling international B2B proposals and winning high-value contracts.
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Why Join Us?
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- Industry experience: IT, preferably service-based
- Budget: 6-8 LPA
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Expertise in JavaScript.
Experience with React Native.
Ability to work in collaborative team environment.
Solid understanding of asynchronous programming, ES6, closures, and types.
Be autonomous and self-driven.
Job Title: Email Outreach & Marketing Specialist
- Location: Gurgaon
- Experience: 0-1 year
- Employment: Full-time (5 days)
- Salary: 4-5 LPA
Immediate availability to join is required.
Responsibilities:
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Do Your Thng
https://doyourthng.com/" target="_blank">https://doyourthng.com/
About us:
DYT - Do Your Thng, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. DYT - Do Your Thng (DYT) is a creator community platform with an overarching vision to democratise influence and build a thriving creator community. We offer two solutions- an app for creators that helps them make a living out of content creation, and a self-serve web desk module for marketers to execute influencer campaigns in a quick, frictionless, targeted, and economically attractive manner.
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- Work on native Android as well as Angular tech stack while keeping performance goals in mind
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- Excellent interpersonal, leadership, influence, and communication skills
- Build, develop, mentor, and coach junior team members
QUALIFICATIONS :
- At least one product build and publish
- Work well under pressure and meet deadlines without sacrificing quality
- Work with distributed development teams
- Ability to resolve problems with support and must understand the mobile ecosystem and its limitations.
- Understand Android Architecture components, strong fundamentals in Android technologies, and aware of new Android changes
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- Knowledge of mvvm architecture/ android architecture components
- Knowledge of Rxjava and coroutines for multithreading
- Knowledge of retrofit/okhttp for making HTTP calls
- Knowledge of dependency injection using dagger2
- Knowledge of android framework components like services, fragments, intent services
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- Write well designed, testable, efficient code

We are looking for a Senior React Native Mobile App Developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
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- We are highly fetching for the candidates that are good with conditional rendering, and very much clear regarding the concepts of useEffect hook.
- Knowledge of GIT is a must.
- Knowledge and experience in any state management library such as redux or context is a plus.
- Must be familiar with JS libraries like Axios, and UI libraries like material-ui, core-ui, formik, etc.
- Must have a proper understanding of CSS properties like margin, padding, flex, position, z-index, media queries, and other important concepts like media queries, DOM manipulation.
- Must be aware of using dev tools provided in the browsers such inspect elements and network tab to track API calls.
- Basic API calling through postman or similar tools.
- Candidate worked on projects dealing with manipulation of dates, form validations, etc. are preferred.
Experience Required:
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- The candidate must have basic knowledge regarding data structure and algorithm.
- We require people with keen logistics skills.
- The candidate must be strong with basics and their concepts must be clear enough to deal with all sorts of delusions.
Location:
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- We are also providing remote opportunity.
We are highly fetching for immediate joiners or candidates that may join the company within 15 days.
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- SheThink Pvt. Ltd. is an IT-based outsourcing company dealing in providing expertise in e-commerce and government-based projects.
- We provide expert services in developing web and application services.
- We help vendors for getting projects in a single domain.
- We are the guide to help vendors in determining their core capabilities and transform those abilities to reach new heights of success and growth.
- We are the best in providing services to help the clients in piping their projects by providing a one-stop solution to all hiring problems.
- We have a selective module to ease the hiring process of clients and vendors.
- We have recently started a recruitment consultancy service, where we help the clients in hiring permanent candidates.
- We are also providing great assistance to the clients to hire candidates on a contractual basis.
OUR GOAL IS TO ENGAGE OUR SERVICES IN SIMPLIFYING TECH.
Excellent understanding of digital marketing concepts and best practices
Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM
Working knowledge of ad serving tools (e.g., DART, Atlas)
Perfect knowledge of web analytics tools (e.g. Google Analytics, NetInsight, WebTrends etc.)
Skills and experience in creative content writing
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Excellent communication and interpersonal skills
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This is a very hands-on role. You will have a significant impact on Wenable's success.
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8+ years SaaS and Cloud Architecture and Development with frameworks such as:
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- Kafka, RabbitMQ, Redis, MongoDB, Cassandra, ElasticSearch
- Docker, Kubernetes, Helm, Terraform, Mesos, VMs, and/or similar orchestration, scaling, and deployment frameworks
- ProtoBufs, JSON modeling
- CI/CD utilities like Jenkins, CircleCi, etc..
- Log aggregation systems like Graylog or ELK
- Additional development tools typically used in orchestration and automation like Python, Shell, etc...
- Strong security best practices background
- Strong software development a plus
Leadership Requirements:
- Strong written and verbal skills. This role will entail significant coordination both internally and externally.
- Ability to lead projects of blended teams, on/offshore, of various sizes.
- Ability to report to executive and leadership teams.
- Must be data driven, and objective/goal oriented.
- You have a minimum of 6 years of experience building high-performance consumer-facing mobile applications at Product companies of a decent scale.
- You have founded/worked in a start-up and have worked in an enterprise environment You have a keen eye for mobile architecture and have led/participated in architectural discussions.
- You have a passion for mentoring and helping people on your team grow and achieve their goals and work with cross teams.
- You practice test-driven development and you are able to drive agile practices.
- You have worked with multiple languages/frameworks and have expertise in any one programming language/framework/stack.
- You have published reusable packages.
- You have worked with building automation, devise farms, multi-target testing.
- You are able to optimize the application for performance and speed.
- You are an excellent collaborator & communicator.
- You know that start-ups are a team sport.
- You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
- You are excited by the prospect of working in a distributed team and company
Tech Stack
- HTML5 (DOM)
- CSS 3
- Javascript (E6)/Typescript
- React Native/React/Angular/NativeScript/Vue
- In-depth knowledge of how frameworks works
- GraphQL
- Javascript ecosystem
- Linters
- Code formatters
- Transpilers
- Bundlers
- Testing tools(Jest, Enzyme)
- You are comfortable with caching, performance optimization, etc
- You are comfortable with native mobile development
- Java/Kotlin/Android
- Swift/iOs

Key Responsibilities:
- Participate in full project life cycle (including requirement analysis, system design, development, and support if required).
- Partner with Project Managers, Business Analysts, and other developers to plan project work by providing estimates, risk analysis, technical options.
- Support and work collaboratively with teams across areas of design, development, quality assurance, and operations.
- Help define the vision for a product, identify dead ends and routes with untapped potential.
- Attend meetings to discuss and demonstrate solutions at both a technical and business level.
Required Skills
- 5+ years of web application development experience using at least one of the following: Javascript, Web Components, Angular, Polymer, ReactJS, Redux, LitElement, Svelte, VueJS, or knockout.js. Web Components is used and preferred.
- Experience with SPA (Single Page Application) design and implementation
- Experience with HTML5/CSS3/JavaScript/ and AJAX
- Experience working with a variety of APIs and RESTful interfaces
- Experience with performance optimization
- Experience integrating security best practices into the SDLC
- Experience with Git
- 1+ years of Agile development experience
- Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured
- Intellectual curiosity and drive; self-starters will thrive in this position
- Passion for Technology: excitement for new technology, bleeding edge applications, and a positive attitude towards solving real world challenges
Desirable Skills
- SQL experience. PostGreSQL a plus.
- Knowledge of AWS or other cloud environments is a plus.
- Knowledge JIRA, Bamboo, Confluence, or BitBucket a plus.
- Experience with CI/CD is a plus.
- Experience working with databases and web applications in analytics, reporting or Business Intelligence is a plus.

