Who We Are:
Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.
Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
- Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 5+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results-driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with the team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer-facing communication skills
- Demonstrated data-driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and Excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Subodh Popalwar
Software Engineer, Memorres
About HighLevel Inc.
About
The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
Some of the perks we offer
- 100 percent Remote
- Uncapped Leave Policy
- WFH Setup
- Champion Big Problems
Company video
Connect with the team
Company social profiles
Similar jobs
Java
Javascript
AngularJS (1.x)Experience: 3+ years
Relevant years: 3 years
Job Location: Chennai/Bangalore/Mumbai (WFO all 5 days)
• 3+ years of Java/ J2EE/ Java EE web application development experience
• Hands on experience with Java EE technologies – Knowledge of JSP, EJB Is a must
• Should have hands on experience on Struts framework
• Should have sound knowledge of Desing patterns and it’s usage in enterprise grade application
• Proficient experience using JSP and JavaScript libraries and frameworks such as Angular
• Familiarity with one or more Java application servers – JBoss, WebLogic, IBM WebSphere
• Beginner or Intermediate level SQL skillset (developing queries and stored procedures)
• Understanding of source control systems and best practices (Subversion is a must - Bitbucket a plus)
• Understanding of relational as well as non-relational databases
• Familiarity with RESTful and SOAP services
• Excellent analytical and problem-solving skills
• Experience in writing unit test cases
• You can quickly grasp and learn new technologies and techniques and can demonstrate you strive to keep up to date with an ever-changing industry
• Excellent written, spoken, and interpersonal communication skills
Responsibilities:
• Development of modular, testable, and scalable components within J2EE framework
• Working as a member of team or on their own to deliver high quality and maintainable software solutions, to set deadlines
• Estimate level of effort, evaluate and research new options of similar technology and offer suggestions to improve processes
• Participate in design and development workshops to define new features and products.
Company Overview: Welcome to Office Advisor – where technology meets the future of commercial real estate in India! With our advanced technology platform, we're simplifying the office search process, connecting businesses with their ideal workspace effortlessly. Join us as we redefine the future of workspace solutions at Office Advisor.
Position Overview: Our platform is poised to transform the way businesses discover their perfect office space in India, and as an Inventory Manager, you will be the custodian of this transformative experience. We're seeking a meticulous and dedicated individual to curate and maintain our inventory. Your attention to detail and proactive approach will be instrumental in creating a smooth experience for our users.
Key Responsibilities:
- Forge strong relationships with developers and landowners, acting as the primary point of contact for inventory updates and new listings.
- Update the platform with accurate and comprehensive inventory listings, including relevant details such as location, amenities, and pricing.
- Coordinate with internal teams to ensure all inventory data is up-to-date and reflects real-time availability.
- Document transaction fees and confirm them with stakeholders, ensuring transparency and clarity in all dealings.
- Collaborate closely with the tech team to implement new features and functionalities that optimize inventory visibility and accessibility.
- Act as a liaison between developers and potential tenants, addressing any inquiries or concerns promptly and professionally.
- Continuously monitor market trends and competitor activity to identify new opportunities and improve our offerings.
Qualifications:
- Bachelor's degree in business administration, or a related field.
- Prior experience in real estate, property management, or a similar role is preferred.
- Strong communication and negotiation skills, with the ability to build and maintain relationships.
- Excellent organizational abilities and attention to detail.
- Proficiency in using technology platforms for data management and analysis.
- A proactive mindset with the ability to thrive in a dynamic, fast-paced environment.
Join us in shaping the future of commercial real estate in India and be part of a dynamic team dedicated to innovation and excellence. Apply now to embark on an exciting journey with Office Advisor!
ABOUT US:
GUVI (Grab Your Vernacular Imprint) Geek Network Private Limited is an Online Learning Platform incubated by IITM and IIM-A, and supported by Google Launchpad & Jio Gennext .
What sets us apart is the fact that we offer online learning in a plethora of different vernacular languages along with English. With more than 1.8 lakh users currently learning from our platform, GUVI continues to grow at a tremendous rate.
Task description:
As we are looking to expand our courses all over the country, we need a freelancer who can translate and do voiceovers for our courses. These are technical courses, and people with prior experience in translating technical content are preferred.
Languages we are actively looking for:
- Hindi
Eligibility Criteria:
- Should have technical knowledge
- Should have a studio setup where you can record audio and edit videos
- Must have at least 1 year of experience in translating technical content
Applicants failing to meet these criteria will not be considered for the role.
Remuneration:
Subjective to the duration of the courses.
Adobe Illustrator- Graphic Designer will visualize & create graphics including illustrations, logos, brand identity, photo manipulation, typography/lettering.
- Should have a creative flair & a strong ability to translate requirements into designs.
- Additionally, deep experience in creating designs for social media, websites, mobile apps, corporate identity programs, packaging design and other print media.
- Selecting colors, fonts, photographs, layout & other design elements to communicate creative concepts.
Required Skills :
- Desire to work in a startup environment & able to self-manage.
-Working experience in Adobe Illustrator, Adobe Photoshop.
- Working experience in Coreldraw.
- A keen eye for aesthetics and details.
- Should have experience as a Graphic Designer.
- A strong eye for visual composition.
- Ensure high-quality graphic standards & brand consistency.
Angular (2+)AngularJS (1.x)
React.js
NodeJS (Node.js)Front End Developer – Angular
Front End Developer will be responsible for front end (web) development of our enterprise SaaS applications. You will work with the wireframe/UI Design and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works
Job Responsibilities:
- Development of responsible web application of enterprise SaaS products
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
Qualifications:
- B.E./B.Tech./MCA or equivalent
- 7+ years’ experience as a Software Developer with at least 3+ years in a similar role
- Understanding of the entire web development process, including design, development and deployment, with some back-end knowledge, is important
- Excellent understanding of Angular 5+/React
- Proficient understanding of web mark-up, including HTML5, CSS3, Bootstrap
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as Git, Gitlab, SVN etc
- Good understanding of NodeJs will be a plus.
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus
.NET
C#
Docker
Android Development
PHP
Follow CutshortSubodh Popalwar
Software Engineer, Memorres