About InEvolution:
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.
Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.
Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Primary Customer-Facing Responsibilities:
- Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
- Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
- Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing and chat systems.
- Investigate and understand user issues using effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary and guide users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the relevant internal teams.
- Propose process and knowledge resource improvements.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk and software product technical support.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficiency with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- The position requires approximately 9 hours of work per weekday.
- Opportunity for long-term growth and additional responsibilities within the organization.
Hiring Process
1. Resume Fitment:
Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.
2. Phone Screening:
If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.
3. Virtual Interview-1 with InEvolution:
Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.
4. Written Assessment:
Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.
5. Virtual Interview-2: Technical Round with Client:
Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.
6. Offer:
The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.
Subodh Popalwar
Software Engineer, Memorres
About InEvolution
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Who we are :
F22 Labs was started in 2014 by Murtuza and Hari, 2 childhood friends who always dreamt of starting a business of their own. After working at leading startups initially in their careers, they decided to take the plunge.
Over the last 7 years, we’ve been fortunate and blessed to have worked with 250+ entrepreneurs, who have trusted us with their dream of building their startups. Some of them include Hollywood celebrities like BJ Novak and Fortune 500s like Pizza Hut Inc.
Some of our products have gone on to be used, loved and have received investment from Charlie Cheever (Cofounder of Quora), Snoop Dog(does he even need an introduction?), Evan Williams (Cofounder of Twitter) and have been nominated for awards like the Webbys.
F22 Labs has won the Top 10 Software development company awards from highly respected Clutch.co for multiple years.
One cool thing about working at F22 Labs is you can never be bored. We’re working on various products cutting across different industries like: HealthCare, Non-Profits, Entertainment, B2B SaaS, Ecommerce, Fashion, Sports, Travel, Fintech, Marketplaces, EdTech, LegalTech, IOT.
We have presented our products at international conventions like WebSummit Lisbon, RiseConf HongKong, Collision Conf New Orleans, Pizza Expo Las Vegas
What we do :
We build beautiful, robust and scalable web and mobile applications for idea stage founders and growth stage startups based out of USA, Canada, Mexico, Middle East, India, Nigeria, South Africa, Singapore etc.
Our Core Values :
* Honesty & Transparency: Speak your mind and do what feels right.
* Empathy: Be kind. Listen Intently. Trust by default.
* Stay Hungry, Stay Foolish: Have childlike curiosity and hunger to learn.
* Hustle Hard: Do more with less.
* Teach, don’t preach: Knowledge grows when shared.
Perks:
* State of the Art gadgets
* Complete Health coverage for you and your family
* Flexible work timings
* Remote friendly
Our Hiring process:
* A Profile Review: Resume, Portfolios, personal websites, Github, anything else you want to share with us.
* A Technical task that relates to the work you will be doing
* A Final round of interview
* An Offer and onboard you are!
Title : Senior UI/UX Designer
Location: Chennai, India
Experience: 5+ Years
Job Description
We are seeking a talented and experienced product designer to create exceptional user experiences. As a Senior UI/UX Designer, you will be responsible for conducting user research, interviews, and surveys, and translating these insights into sitemaps, wireframes, and prototypes. You will design the overall functionality of the product and iterate on it to ensure an optimal user experience. The ideal candidate should have a keen eye for clean and artful design, superior UI skills, and the ability to transform high-level requirements into intuitive and functional user interfaces.
Responsibilities:
* Conceptualize original ideas that simplify and enhance user experience.
* Facilitate the client’s product vision by researching, wireframing, sketching, prototyping, and creating mockups for digital products.
* Design and deliver storyboards, user flows, user stories, user journeys, process flows, and sitemaps optimized for various devices and interfaces.
* Collaborate with product management, engineering, clients, and other stakeholders to define and implement innovative solutions for the product’s direction, visuals, and experience.
* Take a user-centered design approach, rapidly test and iterate designs, and gather feedback from users and teams.
* Present and explain design decisions and key deliverables to peers and executive-level stakeholders.
* Organize and refine resources, ensuring project improvements.
* Oversee all visual design stages from concept to final hand-off to engineering, ensuring consistency in design and communication.
* Make strategic design and user-experience decisions for core and new features.
* Identify design problems and devise elegant solutions.
* Establish and promote design guidelines, best practices, and standards.
Requirements:
* Demonstrable UI/UX design skills with a strong portfolio. Experience designing complex solutions for complete digital environments is preferred.
* Proficiency in design tools such as Sketch, Photoshop, Illustrator, OmniGraffle, and UX software like InVision, UXPin, Balsamiq, Framer.js, Quartz Composer. Basic HTML5, CSS3, and JavaScript skills are a plus.
* Experience with Agile/Scrum development processes.
* Knowledge of UX design best practices, mobile-first and responsive design, testing methodologies, usability, and accessibility concerns.
* Familiarity with the latest industry trends and technologies.
* Solid experience in creating wireframes, storyboards, user flows, process flows, and sitemaps.
* Ability to communicate design processes, ideas, and solutions effectively to teams and clients, and to present designs persuasively to stakeholders.
* Enthusiasm for collaborating closely with teams and other stakeholders.
Job Description:
- Conducting market research to understand user needs
- Defining product features and requirements
- Creating and managing a product roadmap and timeline
- Developing competitive analysis and product positioning strategies
- Defining metrics for product’s success
- Incorporating customers’ feedback
- Knowledge of product development methodologies
- Strong project management skills
- Ability to conduct market research and understand trends
- Experience in the relevant industry
- Excellent communication and interpersonal skills
- Ability to make data-driven decisions
About The Company
The client is 17-year-old Multinational Company headquartered in Bangalore, Whitefield, and having another delivery center in Pune, Hinjewadi. It also has offices in US and Germany and are working with several OEM’s and Product Companies in about 12 countries and is a 200+ strong team worldwide.
The Role
Power BI front-end developer in the Data Domain (Manufacturing, Sales & Marketing, Purchasing, Logistics, …).Responsible for the Power BI front-end design, development, and delivery of highly visible data-driven applications in the Compressor Technique. You always take a quality-first approach where you ensure the data is visualized in a clear, accurate, and user-friendly manner. You always ensure standards and best practices are followed and ensure documentation is created and maintained. Where needed, you take initiative and make
recommendations to drive improvements. In this role you will also be involved in the tracking, monitoring and performance analysis
of production issues and the implementation of bugfixes and enhancements.
Skills & Experience
• The ideal candidate has a degree in Computer Science, Information Technology or equal through experience.
• Strong knowledge on BI development principles, time intelligence, functions, dimensional modeling and data visualization is required.
• Advanced knowledge and 5-10 years experience with professional BI development & data visualization is preferred.
• You are familiar with data warehouse concepts.
• Knowledge on MS Azure (data lake, databricks, SQL) is considered as a plus.
• Experience and knowledge on scripting languages such as PowerShell and Python to setup and automate Power BI platform related activities is an asset.
• Good knowledge (oral and written) of English is required.
Company Overview :
Welcome to WEBTRAFFIC AGENCY, where we don't just build brands; we craft stories with purpose and passion!
Services that are our bread and butter: Social Media | SEO | Content Ideation |Brand Identity | Collateral Design | Print / Packaging Design | Creative Design |Content Writing | UI & Web Design Tech | Performance Marketing | Video Content & Production | Digital PR | Tech & Innovation
Company Website - https://webtraffic.agency/
Job Profile -
Designation - Junior Visual Designer
·Only for people based in Mumbai,Thane,Navi Mumbai & MMRDA region
·Outside candidates strictly NO NEED TO APPLY
·Candidates (Strictly from Agency Background) need to apply
·Resumes with a non-agency background will not be accepted
Responsibilities :
·Assist the team with the creation of visually compelling designs for online platforms, encompassing typography, infographics, motion graphics, digital videos, visual concepts, logos, icons, and other interactive elements
· Develop the social media look and feel across Instagram, Facebook, Twitter,YouTube with the aim of increasing brand awareness, and driving engagement
·Curate an exciting, consistent, always-developing stream of content to engage our existing audience and grow our follower base
·Some knowledge of Editing and retouching of the images will be preferable
·Need to have knowledge and experience in the making of reels
·Possessing basic knowledge of AI tools and seeking to generate content and videos using various AI applications
·Work alongside Social Media Manager and Strategist to implement a direction for social video and graphic treatments
·Enhance your skills and unleash your creativity by engaging in proactive campaign work
·Capable of working within a pressurized environment to tight deadlines
·Nurturing a natural curiosity and passion for interactive media and design innovation and skillfully managing multiple projects and tasks.
·Able to deliver the requested creatives in the timeframe and follow a strict deadline.
·Able to do the effective Ideation of the overall content , designing as per the client requirements
Requirements :
Education: Bachelor’s degree in graphic design , communication design , or related field
Skills :
·Well Versed with design software like (Illustrator/Photoshop/CorelDraw/After Effects/InDesign and others)
·Strong communication skills, both written and verbal, with an ability to effectively present ideas and design concepts
·Possessing basic knowledge of AI tools
·Excellent sense of design principles including color, typography, layout, and ability to create strong visual messaging.
·Knowledge of 2D animation & video editing in Premiere Pro & After Effects
·Must understand design in multiple mediums - print and digital
·Only for people based out at Mumbai, Thane, Navi Mumbai & MMRDA region only.
Work Exp : 3 months – 6 1 year of experience with digital marketing/ creative/design agency.
Joining: Immediate and the candidate should have their own laptop. Working Days: Monday to Friday. ( 5 days a week )
Work Model : Hybrid Model
Location: Mumbai
Salary: According to the industry standards
Location:
1. Office Address : HQ Office
Thane
WeWork Zenia Building, Hiranandani Circle, Hiranandani Business Park, Off Ghodbunder Road,Thane, Mumbai, Maharashtra, 400607
2. Office Address : Branch Office
Powai
WeWork Chromium, Powai, Jogeshwari - Vikhroli Link Road,Andheri East, Mumbai, Maharashtra, 400706
HTML/CSSLumiq is an end-to-end data company. We work with enterprises of various industries like financial, utility and publishing. We create Data Products and Solutions for solving their various business use cases related to AI/ML and Big Data Analytics. We are hiring a talented UX Designer who can help us by focusing on the design and experience of using our products.
Eligibility
Experience
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4-5 years of demonstrated experience in creating and implementing UX design
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Proficient with visual design programs such as Adobe Photoshop and others
-
Ability to work effectively in a collaborative environment to create top-performing interfaces for customers
-
Experience with coding and ability to troubleshoot using HTML, CSS and comparable languages
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Continued education and research into UX trends and current design strategy and technologies
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Professional written and interpersonal skills when communicating with customers
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Ability to prioritize and manage several milestones and projects efficiently
-
Account for challenges using problem-solving skills and seek to optimize data for the best possible outcome
-
Experience creating storyboards and product mapping
Must-Have Skills
-
Use recent studies and findings to establish the best overall design elements to include in UX design experiences
-
Build storyboards to conceptualize designs to accurately convey project plans to customers and senior management
-
Design the aesthetics to be implemented within a product, from the layout menus and drop-down options to colors and fonts allowing for interface edits as needed
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Combine interface design concepts with digital design and establish milestones to encourage cooperation and teamwork
Good to have Skills
-
Understanding of B2B application design
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Good to have Fintech domain design ,Power Point ,Figma, Marvel, Draw.io tools
-
In Depth clarity of color theory , color domain psychology
Location : Noida
If interested update your details in the link given below
shorturl.at/ltMP7
Regards
Navneet
Java
AngularJS (1.x)
JavascriptHTML/CSS
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Software Engineer, Memorres