Cutshort logo
MakeWise
MakeWise cover picture
Founded :
2020
Type :
Products & Services
Size :
10-50
Stage :
Profitable

About

Makewise leads the remote revolution, extending your talent acquisition capabilities. Overcome challenges in building and expanding your team with our streamlined, cutting-edge remote solutions to unlock your business's true growth potential.


Our vision


Encourage Open Communication and Collaboration

At MakeWise, we strive for excellence in everything we do and are committed to continuously improving our processes, services, and solutions. We encourage our team members to embrace a growth mindset, seek feedback, and learn from their experiences to drive innovation and deliver the highest quality results to our clients.


Embrace Ethical Innovation

At Makewise, we maintain the highest standards of integrity while delivering innovative and ethical business solutions. We nurture a culture that prioritizes employee health, work-life balance, and fosters a collaborative, inclusive work environment.


Forge Lasting Partnerships

We dedicate ourselves to cultivating long-lasting relationships with our clients. As a dependable partner, we deliver tailored business solutions that exceed client expectations. Trust and loyalty form the foundation of our partnerships.


Champion Diversity and Inclusion

We commit to fostering a diverse and inclusive workplace that attracts and retains top talent from all backgrounds. Our dedication to diversity and inclusion actively creates an environment where every employee feels valued and supported, enabling them to thrive and contribute to our shared success.


Empower Customers

Our mission is to enable clients to achieve their goals through expert insights and unwavering commitment to customer satisfaction. Upholding the highest standards of integrity and inclusion, our dedicated team focuses on providing exceptional service and support.


Lead the Remote Revolution

As the global leader in remote business solutions, Makewise harnesses data-driven insights and expertise to drive customer success. We cultivate a culture of trust, collaboration, and work-life balance, empowering our remote teams to reach their full potential.


Pursue Excellence and Continuous Improvement

At MakeWise, we strive for excellence in everything we do and are committed to continuously improving our processes, services, and solutions. We encourage our team members to embrace a growth mindset, seek feedback, and learn from their experiences to drive innovation and deliver the highest quality results to our clients.

 

Read more

Photos

Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Pavan P K

Company social profiles

N/A

Jobs at MakeWise

Inevolution
Inevolution
Agency job
via MakeWise by Pavan PK
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Remote only
1 - 3 yrs
₹3L - ₹3.6L / yr
Communication Skills
Customer Service
Customer Support
Customer Success
Corporate Communications
+9 more

Primary Customer Facing Responsibilities:


  • Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
  • Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
  • Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.


Key Responsibilities:


Case Analysis and Critical Thinking:

  • Develop comprehensive knowledge of client products and the ticketing system.
  • Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

  • Provide accurate information and solutions for client software products or services.
  • Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

  • Ensure customer satisfaction by following up and updating customer status before case closure.


Client and Operational Responsibilities:


  • Coordinate with team leads and managers for guidance on escalated cases.
  • Record detailed events and problem resolutions in system logs.
  • Forward customer feedback and suggestions to the appropriate internal team.
  • Suggest improvements to processes and knowledge resources.
  • Participate actively in team meetings and maintain effective communication with internal teams.
  • Report to client leads and managers as required.


Requirements:


  • Experience in help desk, software product support, and customer service.
  • Tech-savvy with knowledge of computer operating systems, software, and hardware.
  • Excellent written and verbal communication skills in English.
  • Degree in a relevant field preferred.
  • Proficient with Microsoft Office, Google Sheets, and other business software.
  • Own a desktop/laptop with a stable internet connection.
  • Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.


Additional Information:


  • This is a fully remote position with a 5-day work week.
  • Requires approximately 9 hours of work per weekday.
  • Compensation is competitive and billed hourly.
  • Opportunity for long-term growth and additional responsibilities within the organization.


Our Commitment:


We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.


Benefits:


  • Work-from-home flexibility.
  • Career advancement opportunities and professional development support.
  • Supportive and collaborative team environment.


Application and Selection Process:


Initial Application:


  • Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.


Written Assessment:


  • Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.


Virtual Interview:


  • Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.


Onboarding and Training:


  • Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.


About Inevolution


Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.


We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.


Company Web : https://inevolution.in/

Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo

Similar companies

kanhasoft cover picture
kanhasoft's logo

kanhasoft

https://www.kanhasoft.com
Founded
2013
Type
Services
Size
20-100
Stage
Profitable

About the company

As a prominent web development company in India, our core expertise lies in custom software development for web and mobile app development according to client’s need and business workflow. we assist our clients through every step of the way; from consultation, design, development to maintenance. Leave it all in the hands of our expert web developers and we will build you secure, innovative and responsive web applications.

Jobs

7

Deltek cover picture
Deltek's logo

Deltek

https://www.deltek.com/en
Founded
1983
Type
Product
Size
1000-5000
Stage
Profitable

About the company

Project-based businesses transform the world we live in. Deltek innovates and delivers software and solutions that power them to achieve their purpose. Our industry-specific software and information solutions maximize our customers' performance at every stage of the project lifecycle by enabling superior levels of project intelligence, management and collaboration.


Deltek is the recognized global standard for project-based businesses across government contracting and professional services industries, helping more than 30,000 organizations of all sizes deliver on their mission.


With over 4,200 employees worldwide, our team of industry experts is passionately committed to creating exceptional customer experiences.

Jobs

28

Geotrackers MRM Pvt Ltd cover picture
Geotrackers MRM Pvt Ltd's logo

Geotrackers MRM Pvt Ltd

https://www.geotrackers.com
Founded
2007
Type
Products & Services
Size
100-1000
Stage
Profitable

About the company

About company

Geotrackers, is a technology company offering end to end solutions that help organizations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organizations with a sizeable fleet of vehicle or sales & service personnel. Our solutions are used by over 1000 organizations across industry sectors like logistics, transportation, food processing, mining, cash logistics and many other industries, such as TATA Steel, ICICI Bank, DTDC, IOCL and many more. We are head quartered at Delhi, with office at Pune, Mumbai, Chennai, Kolkata, Indore, Bangalore, Hyderabad, Ahemdabad, Raipur, Kanpur, Chandigarh.

Jobs

5

Brudite Private Limited cover picture
Brudite Private Limited's logo

Brudite Private Limited

https://brudite.com
Founded
2021
Type
Products & Services
Size
20-100
Stage
Bootstrapped

About the company

Jobs

3

OneSpider Technologies LLP cover picture
OneSpider Technologies LLP's logo

OneSpider Technologies LLP

https://www.onespider.in
Founded
2021
Type
Products & Services
Size
0-20
Stage
Bootstrapped

About the company

OneSpider Technologies LLP is a leading provider of software and mobile application solutions for the Pharma and FMCG sector. Our products help distributors and retailers streamline operations.

Jobs

4

Alpha cover picture
Alpha's logo

Alpha

https://get-alpha.ai/careers?utm_source=cutshort&utm_medium=jobs
Founded
2025
Type
Products & Services
Size
0-20
Stage
Bootstrapped

About the company

Alpha brings a new AI native environment to build effective and reliable AI agents with no code.

Jobs

1

Automate Accounts cover picture
Automate Accounts's logo

Automate Accounts

https://www.automateaccounts.com/
Founded
2015
Type
Services
Size
0-20
Stage
Bootstrapped

About the company

Automate Accounts is a technology-driven company dedicated to building intelligent automation solutions that streamline business operations and boost efficiency. We leverage modern platforms and tools to help businesses transform their workflows with cutting-edge solutions.

Jobs

1

Blitzy cover picture
Blitzy's logo

Blitzy

https://blitzy.com/
Founded
2024
Type
Product
Size
0-20
Stage
Raised funding

About the company

Blitzy is a Boston, MA based Generative AI Start-up with an established office in Pune, India. We are on a mission to automate custom software creation to unlock the next industrial revolution. We're backed by multiple tier 1 investors, have success as founders at the last start-up, and dozens of Generative AI patents to our names.


Our Culture

Our Co-Founder and CTO is a Serial Gen AI Inventor who grew up in Pune, India, is a BITS Pilani graduate, and worked at NVIDIA's Pune office for 6 years. There, he was promoted 5 times in 6 years and was transferred to the NVIDIA Headquarters in Santa Clara, California. After making significant contributions to NVIDIA, he proceeded to attend Harvard for his dual Masters in Engineering and MBA from HBS. Our other Co-Founder/CEO is a successful Serial Entrepreneur who has built multiple companies. As a team, we work very hard, have a curious mind-set, and believe in a low-ego high output approach.


Funding Journey

In September 2024, Blitzy secured $4.4M in seed funding from prominent investors including Link Ventures, Asymmetric Capital Partners, Flybridge, and four other strategic investors, demonstrating strong market confidence in their autonomous software development platform.


Our Values

  1. We move Blitzy Fast: Time is both our company's and our client's most precious asset. We move fast and fearlessly to innovate internally and deliver exceptional software externally to our clients.
  2. We have a Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.
  3. We have a Passion for Invention: We are inventors at heart. We value starting with best practices and open source, but we are pushing the frontier of what is possible.
  4. We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships to deep, meaningful partnerships.


What We Ask of Candidates

Please ask yourself if you are ready for a challenge before applying. Even in optimal conditions, Start-Ups are hard, and are always a lot of work. What you do week to week will change. If this feels exciting, not concerning, that's a good sign.

Jobs

4

BrniX Media cover picture
BrniX Media's logo

BrniX Media

https://brnix.com/
Founded
2021
Type
Product
Size
0-20
Stage
Bootstrapped

About the company

Empowering businesses through innovative digital solutions and revenue-maximizing strategies. BrniX Media is a leading digital agency specializing in transforming brands, driving growth, and optimizing monetization in the digital landscape.

Our Services:

Digital Marketing Strategy

Search Engine Optimization (SEO)

Pay-Per-Click (PPC) Advertising

Social Media Marketing

Content Creation and Marketing

Programmatic Advertising

Web and App Monetization

Web Design and Development

App Development

Ai Model Integration


At BrniX Media, we combine cutting-edge technology with creative expertise to deliver tailored digital solutions that help businesses thrive online. Our team of experienced professionals, led by founder Ravi Chandra Verma, is dedicated to understanding your unique goals and crafting strategies that maximize your online presence, engage your target audience, and drive measurable results.

We excel in programmatic advertising, leveraging real-time bidding, data analytics, and advanced technologies to optimize ad placements and maximize yield for our clients. Whether it's display ads, video ads, or native ads, we ensure every impression counts. We also specialize in monetizing websites and apps through Google Ad Exchange.

From developing captivating websites and mobile apps to executing data-driven marketing campaigns and implementing effective monetization strategies, we offer a comprehensive range of services to meet your needs.

Partner with BrniX Media to unlock the power of digital innovation and revenue optimization. Visit our website, Brnix.com, to learn more about how we can help your business grow, succeed, and maximize its revenue potential online.

Specialties: Digital Marketing, SEO, PPC, Social Media Marketing, Content Marketing, Programmatic Advertising, Web and App Monetization, Web Design, Web Development, App Development, Branding, Digital Strategy

Jobs

1

Ontrac Solutions LLC cover picture
Ontrac Solutions LLC's logo

Ontrac Solutions LLC

https://www.ontracsolutions.net
Founded
2021
Type
Products & Services
Size
20-100
Stage
Bootstrapped

About the company

Jobs

1

Want to work at MakeWise?
MakeWise's logo
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs