ThinkLink Inc Careers
https://thinklink.io/ThinkLink is a product studio primarily focused on building cybersecurity products. Currently based out of Toronto, Canada, we are on a mission to provide a unified platform for cyber risk management.
Millions of small businesses are prone to attacks by hackers who exploit vulnerabilities that could easily be fixed had they been informed earlier. The current solutions in the market are either too complex or expensive for small businesses. At ThinkLink, we're on the mission to bring world-class cybersecurity posture and resiliency to small and mid-size businesses by providing affordable, effective enterprise-grade cybersecurity solutions.
We believe that managing risk is not just about adopting a practice, implementing policies or hiring good folks. It’s also about doing things the right way. Cybersecurity platforms today don’t enforce good practices, we are opinionated in the way we build our software to help our customers win at all costs. It’s also about doing things the right way.
Principles we live by:
- Empathy - Get comprehensive visibility into your assets with cloud agents & passive scanning across your networks.
- Sharing is growth - Share your knowledge and help each other grow. That’s the easiest way to make the world a better place around us.
- Explore every possibility - Never say no, until you’ve explored every possibility of making something happen. We have a responsibility to serve our customers to the last stretch.
- Move with urgency and focus - Our users entrust us with their money, their businesses, and their livelihoods. When we mess up, miss a deadline, or slow down, it matters. We take that responsibility seriously.
- Striving for Excellence - We’re all here for a limited time. We only get a few chances to work on something impactful. We believe what we’re working on here is going to impact millions of lives directly and indirectly, so it’s our moral obligation and responsibility to do the best work and strive for excellence.
Jobs at ThinkLink Inc
ThinkLink is a cybersecurity SaaS company based out of Toronto, Canada, that provides a unified platform for external attack surface management. With ThinkLink's integrated platform of cybersecurity products, customers can focus on running their businesses, while we focus on uncovering threats to the business. With the unified platform, ThinkLink not only allows for the scanning of vulnerabilities, but users can also orchestrate and automate their remediation workflows.
Currently, millions of small businesses are prone to attacks by hackers who exploit vulnerabilities that could easily be fixed had they been informed earlier. The current solutions in the market are either too complex or expensive for small businesses. At ThinkLink, we're on a mission to bring world-class cybersecurity posture and resiliency to small and mid-size businesses by providing affordable, effective enterprise-grade cybersecurity solutions.
Job Role
We are looking for a Graphic Designer to create engaging and on-brand graphics for a variety of media.
The Graphic Designer will work closely with an existing team of high-performing UI/UX and Product Designers. As a Graphic Designer, your job is to create website graphics, marketing material, and social media posts. You’ll be the one to shape the visual aspects of websites, landing pages, products, presentations, reports, social media, illustrations, icons, posters, logos, brochures, magazines, and many more.
Your graphics should capture the attention of those who see them and communicate the right message. The goal is to inspire and attract the target audience while maintaining our brand identity across all touchpoints.
Responsibilities
- Create and design various materials for digital and print
- Website UI and Graphics
- Custom illustrations
- Marketing Collateral (Presentation, Reports, Brochures, Posters, and many more)
- Social Media Graphics (Posts, Covers)
- Logo (Brand Identity)
- Custom Icons
- Select colors, fonts, images, and layouts
- Ensure projects are completed promptly with a quality product
- Advise best practices and optimizations throughout design projects.
- Collaborate with other designers to develop new approaches for creating more-expressive graphics for the company
- Establish creative direction for the company within brand guidelines
- Manage multiple projects within design specifications
- Determine voice and messaging for graphic design pieces
- Implement feedback and changes whenever possible
- Create visualizations that convey accurate messaging for the project.
Requirements
-
- Proven graphic designing experience with a portfolio of your work.
- Good command of design techniques and visual elements.
- Creative thinking with attention to detail.
- Good experience in Adobe Photoshop, Adobe Illustrator, Adobe In-Design, Figma, and other designing tools
- Must have experience in creating Marketing Collateral (PDF Design Reports, Presentations, Websites, Landing Pages, etc.)
- Knowledge of UI (User Interface) design
- Good understanding of Typography, Colors, Iconography, Layouts & Components.
The individual will take on the role of a Customer Support and Satisfaction Executive to assist customers via a Client ticketing platform, email platform, phone platform and chat platform. The individual’s support case handling responsibilities can be viewed from the perspective of three major process components:
Support case receipt and initial interaction responsibilities
- The individual will be primarily responsible for handling customer service and support tickets for user accounts that will be received from users daily.
- Serve as the first point of contact for customers seeking service assistance over phone or email
- Maintain proactive communications with user accounts to assist them with post-purchase information such as order installation deliveries, refund-processing, determining payment issues and so on.
Responsibilities associated with support case analysis and critical thinking on the individual’s part to fully and clearly understand the user concern area to be addressed
- Develop a deep understanding of the client products to be supported.
- Develop a deep understanding of the client ticketing system to effectively perform ticketing duties.
- Perform simple or remote troubleshooting and pertinent probing via appropriate investigation techniques to fully understand the user issue or issues at hand.
Responsibilities associated with determining the correct resolution path combining client product knowledge, investigative problem probing and tools available to the individual while bearing in mind the scope of handling
- Provide accurate information on Client software products or services based on the user’s inquiry.
- Determine the best solution along with alternative solutions if available for the issue or issues at hand based on the details provided by the user.
- Walk the user through the problem-solving process to effectively and conclusively resolve the issues raised promptly.
Responsibilities associated with post-resolution follow-up and closure of the case
- Follow-up and update customer status and information on the case before finally marking the case as resolved
Client and Operational Responsibilities:
- Consult and coordinate with the team leads, and managers as required to seek guidance on escalated cases from users to determine an appropriate resolution path.
- Efficiently and effectively record events and problems and their resolution in logs via the client-provided tools or system access.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on processes or knowledge resources.
- Participate in group meetings when held and will maintain healthy communication levels with all the internal team members.
- Report back to client leads, clients managers, project leads and project heads via reporting templates or meetings as directed during the role handling.
- Proven prior experience as a help desk and software product technician and customer support individual.
- Tech-savvy with working knowledge of basic computer operating systems, software and hardware aspects.
- Pleasant and disciplined nature of user interaction.
- Any Graduate or relevant field.
- Proficient in written and spoken formal English communication.
- Proactive with a hunger for learning, constantly thinking of improvements to processes on a macro level while taking into consideration current practices and limitations, driven, resourceful and highly customer oriented.
- Well-versed with Microsoft Word, Excel, Google sheets and other common current business software
- A desktop/laptop of their own along with a good stable internet connection.
- Looking to establish a long-term relationship with the Organisation to grow and take on added responsibilities over time
Additional role-specific information
- This is completely a work-from-home setup with a 5-day work week schedule.
- The individual is required to work ~9 hours every weekday
- Compensation will be billed hourly including the basic threshold
Company Web : https://inevolution.in/
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