ThinkLink Inc Careers
https://thinklink.io/ThinkLink is a product studio primarily focused on building cybersecurity products. Currently based out of Toronto, Canada, we are on a mission to provide a unified platform for cyber risk management.
Millions of small businesses are prone to attacks by hackers who exploit vulnerabilities that could easily be fixed had they been informed earlier. The current solutions in the market are either too complex or expensive for small businesses. At ThinkLink, we're on the mission to bring world-class cybersecurity posture and resiliency to small and mid-size businesses by providing affordable, effective enterprise-grade cybersecurity solutions.
We believe that managing risk is not just about adopting a practice, implementing policies or hiring good folks. It’s also about doing things the right way. Cybersecurity platforms today don’t enforce good practices, we are opinionated in the way we build our software to help our customers win at all costs. It’s also about doing things the right way.
Principles we live by:
- Empathy - Get comprehensive visibility into your assets with cloud agents & passive scanning across your networks.
- Sharing is growth - Share your knowledge and help each other grow. That’s the easiest way to make the world a better place around us.
- Explore every possibility - Never say no, until you’ve explored every possibility of making something happen. We have a responsibility to serve our customers to the last stretch.
- Move with urgency and focus - Our users entrust us with their money, their businesses, and their livelihoods. When we mess up, miss a deadline, or slow down, it matters. We take that responsibility seriously.
- Striving for Excellence - We’re all here for a limited time. We only get a few chances to work on something impactful. We believe what we’re working on here is going to impact millions of lives directly and indirectly, so it’s our moral obligation and responsibility to do the best work and strive for excellence.
Jobs at ThinkLink Inc
The individual will take on the role of a Customer Support and Satisfaction Executive to assist customers via a Client ticketing platform, email platform, phone platform and chat platform. The individual’s support case handling responsibilities can be viewed from the perspective of three major process components:
Support case receipt and initial interaction responsibilities
- The individual will be primarily responsible for handling customer service and support tickets for user accounts that will be received from users daily.
- Serve as the first point of contact for customers seeking service assistance over phone or email
- Maintain proactive communications with user accounts to assist them with post-purchase information such as order installation deliveries, refund-processing, determining payment issues and so on.
Responsibilities associated with support case analysis and critical thinking on the individual’s part to fully and clearly understand the user concern area to be addressed
- Develop a deep understanding of the client products to be supported.
- Develop a deep understanding of the client ticketing system to effectively perform ticketing duties.
- Perform simple or remote troubleshooting and pertinent probing via appropriate investigation techniques to fully understand the user issue or issues at hand.
Responsibilities associated with determining the correct resolution path combining client product knowledge, investigative problem probing and tools available to the individual while bearing in mind the scope of handling
- Provide accurate information on Client software products or services based on the user’s inquiry.
- Determine the best solution along with alternative solutions if available for the issue or issues at hand based on the details provided by the user.
- Walk the user through the problem-solving process to effectively and conclusively resolve the issues raised promptly.
Responsibilities associated with post-resolution follow-up and closure of the case
- Follow-up and update customer status and information on the case before finally marking the case as resolved
Client and Operational Responsibilities:
- Consult and coordinate with the team leads, and managers as required to seek guidance on escalated cases from users to determine an appropriate resolution path.
- Efficiently and effectively record events and problems and their resolution in logs via the client-provided tools or system access.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on processes or knowledge resources.
- Participate in group meetings when held and will maintain healthy communication levels with all the internal team members.
- Report back to client leads, clients managers, project leads and project heads via reporting templates or meetings as directed during the role handling.
- Proven prior experience as a help desk and software product technician and customer support individual.
- Tech-savvy with working knowledge of basic computer operating systems, software and hardware aspects.
- Pleasant and disciplined nature of user interaction.
- Any Graduate or relevant field.
- Proficient in written and spoken formal English communication.
- Proactive with a hunger for learning, constantly thinking of improvements to processes on a macro level while taking into consideration current practices and limitations, driven, resourceful and highly customer oriented.
- Well-versed with Microsoft Word, Excel, Google sheets and other common current business software
- A desktop/laptop of their own along with a good stable internet connection.
- Looking to establish a long-term relationship with the Organisation to grow and take on added responsibilities over time
Additional role-specific information
- This is completely a work-from-home setup with a 5-day work week schedule.
- The individual is required to work ~9 hours every weekday
- Compensation will be billed hourly including the basic threshold
Company Web : https://inevolution.in/
About ThinkLink
ThinkLink is a cybersecurity SaaS company based out of Toronto, Canada, that provides a unified platform for external attack surface management. With ThinkLink's integrated platform of cybersecurity products, customers can focus on running their business, while we focus on uncovering threats to the business. With the unified platform, ThinkLink not only allows for scanning of vulnerabilities, but users can also orchestrate and automate their remediation workflows.
Currently, millions of small businesses are prone to attacks by hackers who exploit vulnerabilities that could easily be fixed had they been informed earlier. The current solutions in the market are either too complex or expensive for small businesses. At ThinkLink, we're on the mission to bring world-class cybersecurity posture and resiliency to small and mid-size businesses by providing affordable, effective enterprise-grade cybersecurity solutions.
Quick Facts
- Company Tagline: Unified cybersecurity products for all businesses
- Founded in: 2020
- Number of Employees: 10 - 50 employees
- Industries: Computer Software / IT / Internet + Cybersecurity
- Headquarters: Toronto, Canada / Bengaluru, India
Interview Process / Rounds
- Programming Assessment
- Take-Home Project
- Technical Round
- Final Round
Preferred Skill Stack:
- Go Lang
- Python/Django, JavaScript
- MySQL / MariaDB, MongoDB
- Git & GitHub / Bitbucket, with an understanding of Git Workflow
- Experience with Linux & Basic Bash Scripting
Minimum Qualifications
- At least 1+ of production-level experience in REST API Development / Scripting
- Bachelor's degree in computer science or a related field (But we’re not entirely stubborn about this if the candidate is just equally learned without a degree).
- Computer Science fundamentals in object-oriented design, algorithm design, problem-solving, and complexity analysis
- Expertise in Go Lang or Python or Node.JS, or a similar modern programming language
- Must be able to handle roles in server-side development
- Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Preferred Qualifications
- Experience in designing & building back-end systems from scratch
- Experience working on projects through the entire software development lifecycle
- Knowledge of building REST APIs in Golang / Is Expected to Learn Golang in case the candidate doesn’t already know it.
- Must be able to solve a complex problem on his/her own by utilizing experience and other resources
- Design data structures that meet the application requirements
- Excellent verbal and written communication skills
- Ability to handle multiple competing priorities in a fast-paced environment
- Experience with the design and implementation of multitenant (SaaS) solutions
- Experience with design and implementation of secure integrations with AWS services and products
Roles & Responsibilities
Because our team is small, you’ll be given lots of responsibility and opportunities to impact the overall product and business. You'll work with the team to build product-defining features as well as be a decision-maker in what direction we take the product. You will:
- Assist the Engineering team on Product Development
- Analyze user needs and software requirements to determine the feasibility of design within time and cost constraints
- Write and maintain technical documentation to describe program development, logic, coding, testing, changes, and corrections
- Collaborate and communicate effectively with stakeholders throughout the organization.
- Attend weekly staff meetings for progress reporting & briefing on new tasks.
- Produce clean, efficient & documented code based on specifications
- Integrate software components and third-party APIs
- Verify and deploy programs and systems
- Troubleshoot, debug and upgrade existing software
- Gather and evaluate user feedback
- Recommend and execute improvements
About ThinkLink
ThinkLink is a cybersecurity SaaS company based out of Toronto, Canada, that provides a unified platform for external attack surface management. With ThinkLink's integrated platform of cybersecurity products, customers can focus on running their business, while we focus on uncovering threats to the business. With the unified platform, ThinkLink not only allows for scanning of vulnerabilities, but users can also orchestrate and automate their remediation workflows.
Currently, millions of small businesses are prone to attacks by hackers who exploit vulnerabilities that could easily be fixed had they been informed earlier. The current solutions in the market are either too complex or expensive for small businesses. At ThinkLink, we're on the mission to bring world-class cybersecurity posture and resiliency to small and mid-size businesses by providing affordable, effective enterprise-grade cybersecurity solutions.
Quick Facts
- Company Tagline: Unified cybersecurity products for all businesses
- Founded in: 2020
- Number of Employees: 10 - 50 employees
- Industries: Computer Software / IT / Internet + Cybersecurity
- Headquarters: Toronto, Canada / Bengaluru, India
Interview Process / Rounds
- Programming Assessment
- Assignment Round
- Technical Interview with Engineers
- Technical Interview with Product Lead
- Final Round with CTO/CEO
Basic Requirements
- At least 4+ of production-level experience in working with React JS / Vue JS / Angular.
- A deep expertise in HTML, CSS, JavaScript, TypeScript and Node.
- A strong understanding of data structures, algorithms, and object-oriented programming
- Knowledge of working with React/Vue tools including Web pack, Babel and Redux/Vuex, etc.
- Experience building rich data-driven web applications by consuming RESTful services and APIs.
- A knack for creating reusable custom UX components and utilities
- Thorough understanding of application security practices and deployment techniques
- Experience with responsive and adaptive design.
- Experience with optimizing SEO of websites and web-apps
- Proficient knowledge of cross-browser compatibility issues
- Ability to rapidly prototype and adjust in response to customer feedback
- Solid coding practices including peer code reviews, unit testing, and a preference for agile development.
Nice to have
- Interest in building things from scratch.
- Experience building scalable, distributed, front-end experiences
- Attention to detail coupled with the ability to think abstractly
- Ability to effectively articulate technical challenges and solutions.
- Understanding of Key Design Principles.
Roles & Responsibilities
- Develop end-to-end network optimized, responsive Web Apps from the design implementations of our web platform, mobile apps, internal tools.
- Build out responsive front-end for all customer touch-points (Flexbox & CSS grids)
- Work with React JS/Vue. The framework should not be a limitation.
- Deal with data visualization and presentation - robust graphs using D3/React-Vis/amcharts etc.
- Build reusable components & utilities for cross-project sharing.
- Write clean, maintainable & documented code with solid test coverage
- Design, develop, test, deploy, maintain/scale and improve
- Monitoring and improving front-end performance.
- Optimizing web pages for maximum speed and scalability.
- Mentor UI Engineers, Junior Developers & Interns through code reviews, performance reviews, discussing best practices to help them grow
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