Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
Shubham Vishwakarma
Full Stack Developer - Averlon
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Experience: 2+ Years
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We are a next-generation cryptocurrency exchange focused on building innovative and secure trading experiences for digital assets and derivatives. With a strong emphasis on perpetual trading and real-time market execution, we aim to redefine how traders interact with crypto markets — combining transparency, performance, and user-centric design.
Role Overview
We are seeking an experienced Frontend Developer with a strong background in perpetual trading platforms and Web3 projects. The ideal candidate has hands-on experience integrating perpetual trading APIs such as GMX, Hyperliquid, or similar decentralized perpetual exchanges. You will develop high-performance, real-time trading interfaces that deliver seamless user experiences.
Key Responsibilities
- Develop and maintain scalable, responsive, and real-time front-end interfaces for perpetual trading dashboards.
- Integrate APIs from decentralized perpetual trading platforms like GMX, Hyperliquid, or others.
- Implement real-time order books, charts, and market data using REST and WebSocket APIs.
- Collaborate with backend, blockchain, and UI/UX teams to deliver a cohesive trading experience.
- Optimize the interface for low latency and high-frequency data updates.
- Implement wallet connectivity (MetaMask, WalletConnect) and secure trade execution flows.
- Write clean, modular, and maintainable code following modern front-end practices.
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- 2+ years of experience as a Frontend Developer in crypto, DeFi, or trading platforms.
- Proven experience integrating perpetual trading APIs (e.g., GMX, Hyperliquid, Drift, or similar).
- Strong skills in React.js / Next.js, TypeScript, HTML5, CSS3, and JavaScript (ES6+).
- Experience working with real-time data using WebSockets.
- Familiarity with charting libraries (TradingView, Recharts, D3.js).
- Understanding of Perpetual Trading, Futures, and DeFi trading mechanics.
- Hands-on experience with Web3 integration using ethers.js or web3.js.
- Knowledge of API integration, front-end performance optimization, and security best practices.
Good to Have
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- Familiarity with Redux, Zustand, or other state management tools.
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Role - Sr. Media Strategist
About the company -
Our Client is a Mumbai-headquartered Creative & Business Transformation Company founded in 2015 & has a team of 1000+ members in 8 years. We are present in Bengaluru, New Delhi and London, UK.
We offer holistic solutions that include Digital Content, Search Engine Optimization, Technology, Design, Video Production, Photography, Media Planning & Buying, Influencer Management, Business Research & Consumer Research, Brand Building and more.
We are also a valued Google Premier Partner, Adobe Solution Partner, and Zoho Premium Partner to service the whole tech and media suite for businesses.
With the aim of going from India to the world, we want to grow & we want to take you on this journey of growth!
Primary Purpose:
Designing Digital Media Strategy that includes all Digital touch points (Bought, Owned and Earned). Framing media investment strategies for clients towards the accomplishment of their short term and long term goals.
Experience - 2+ years
Location - Mumbai
Major Responsibilities:
● Building a Creative Media Plan by selecting the right channels, formats and placements for the Client campaign within the client’s budget. Making media plans in response to the latest audience figures be it on Facebook, Youtube, Twitter, Mobile, VOIP etc.
● Presenting media proposals, including timings and cost breakdowns, helping clients to reach a final decision about their future advertising strategy.
● Monitor Digital Media Planning trends and competitor offerings to identify potential business avenues and improve current offerings.
● Managing budgets and maintaining advertising spend records
● Regular / daily updates with the buyer regarding campaign performances
● Course correction to be made in case of things not going as per the media plan
● Highlighting concerns / issues to the media head to resolve things quicker
● Regular calls / meetings with clients to understand
● Have in-depth knowledge of the quality audience for all Clients
● Analyze the overall work and proficiency of the interns / junior media strategists
● Reference/ research - share more/new ideas and be up to date with the latest happenings and news in the industry
● Attend all team meetings and give feedback/suggestions for account performance.
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C#Role Objective:
The objective of the developer is to design and develop solutions while being responsible for the coding standards, security and compliance requirements.
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- Business Understanding
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- Arch/Design Documentation
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- Dev Testing & Solution
- Engages in identifying & troubleshooting various website issues and coding problems; Evaluates and implements new tools based on the requirement and ensures the high performance of all systems developed; Involves in performing the code review and refactor to ensure the code quality based on the best practices and code conventions.
- Understanding Coding Standards, Compliance & Info-security, Non-functional Requirement
- Identifies security requirements of data-in-transit and data-at-rest and discovers the vulnerabilities of the third-party components/libraries used in the application and remediating vulnerabilities; Maintains updated knowledge of the development industry, advancements in technology, and its implementation.
- Stakeholder Management
- Collaborates with members to consistently improve the functionality and client centric solutions; Collaborate with the peers and team members to create an intuitively easy to use solution for our end users; Assists the DevOps team to manage the environment and releases; Provides training and support to junior developers.
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- Dot net Core
- Entity Framework
- Backend languages: C#
- Database Concepts & Applications:
- Entity framework, ADO.Net, Dapper
- Should be familiar with any of the relational databases like Postgres, SQLServer, Oracle etc., or non relational databases like MongoDB, Cassandra, etc.,
- Should be familiar with concepts: Normalization, Indexing, Joins
- Unit Testing: Should be familiar with NUnit
- Log frameworks: Should be familiar with any one of the logging libraries like Nlog or Log4Net
- Authorization & Authentication:
- Token Based Auth
- JWT with refresh token
- Claims & Identity
- SSO
- Basic Authentication
- OAuth
- Build Tools: dot net cli build commands
- Version Control: Experience in using GIT
- Other Development tools:
- Swagger Editor
- Postman/Flutter
- VSCode
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- Vulnerability tests: Nice to have basic knowledge on security principles like OWASP Top Te etc.,
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- PII, PCI, HIPPA, and GDPR compliance and how to implement
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- Business communication
- Customer Focus
- Learning Agility
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PythonReact.js
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Vue.js
AngularJS (1.x)· Qualification: bachelor’s or master’s degree in computer science, Engineering, or related field.
· Proven 4+ years of experience in full stack development, including proficiency with React, Tailwind CSS, Python, and Flask.
· Strong understanding of Graph QL concepts and hands-on experience with Ariadne or similar frameworks.
· Familiarity with containerization using Docker for application deployment.
· Demonstrated expertise in machine learning model integration, preferably using the Hugging Face framework.
· Experience deploying machine learning models on cloud platforms such as Replicate and AWS is a strong plus.
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Location Ahmedabad
WORK FROM OFFICE AND WORK FROM HOME JOB
IF INTERESTED THEN CALL/WHATSAPP ME ON ( SEVEN EIGHT FIVE NINE EIGHT EIGHTZERO TWO FOUR TWO )
Job Description:
- Role is of Software Sales Manager
- The role requires the person to hunt and open new accounts for Company’s Returns Inventory Management Solution.
- Complete Ownership of Sales Cycle including the following:
- Identifying opportunities
- Managing the pipeline
- Working with the marketing team to launch marketing campaigns
- Managing the relationship with the client
- To be Successful, the candidate should have experience in Software/Consultative Solution Sales, should have done concept selling, especially in the retail industry
- Should have a understanding of IT Landscape in an enterprise, understanding of Logistics Supply chain, especially returns could be an added advantage
- The role requires the person to be quick thinker, innovative problem solver and ability to think on his feet will come in good stead.
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- Hunting New Accounts
- Business Development
- Enterprise Account & Sales Management – grow SOW
- Manage the entire sales cycle
- Maintain High level of customer satisfaction
- Pipeline management, Accurate Sales forecasting, Sales Negotiations and Business Closure.
- Exceeding Monthly and Quarterly Sales Targets
Desired Candidate Profile
- 3-5 years Sales Experience (preferable -Software, Consulting, Solution Sales, Concept Sales)
- Excellent Communicator, Presentation and writing Skills
- Business Development & Hunting New Accounts in SW/Consulting Solution Sales, Should know Concept Selling.
- Entrepreneurial mind set, Problem solver, quick thinker, Passionate, self-motivated, a self-starter with innovative mindset
- Willing to work in a fast-paced environment, where you need to be able to adapt effectively to changes.
- Excellent time management and prioritization skills.
- Experience in Supply Chain, Logistics Solutions may be an added advantage
Key skills:
Business Development, Enterprise Sales, Consulting Selling experience, Concept Selling, Solution Sales, Software Sales
Salary: 8 to 12 lakhs P.A.
Functional Area: Sales & Business Development, Hunting New accounts, Enterprise Account & Relationship Management
Role: Enterprise Sales & Business Development Manager
Education:
MBA or Equivalent with 3-5 years’ experience in SW/Consulting Solution Sales, Concept selling
Location: Mumbai, Delhi,
JavascriptJob Description
Roles & Responsibilities
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Manage the team of engineers to architects, and deliver an impactful product with the best technical design.
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Insists best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
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Manage departmental resources, staffing, and mentoring and enhance and maintain a best-in-class engineering team.
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Prepare technical requirements and design specifications from the functional requirements.
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Proactively report on the progress of development, quality, operations, and system performance to stakeholders.
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8+ years of experience in building, managing, and mentoring large-scale agile teams (preferably SaaS applications) as an Engineering Manager, specific to large-scale Web Applications.
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Solid track record for consistent delivery of high-quality products.
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Strong project management skills, ability to track multiple executions simultaneously without missing deadlines.
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Extensive experience in developing solutions using JavaScript/C#/Java/Ruby/Python and RDMS.
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Experience in designing RESTful or GraphQL APIs.
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Knowledge of coding standards, SOLID principles, and industry best practices.
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Experience with version control tools (Github/GitLab/Bitbucket).
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Experience in coordinating with cross-platform teams (Web, API, and Mobile Apps) is an added advantage.
Company Introduction
Java
PHPPythonAbout Hostcode LAB Technologies: Hostcode LAB is an IT and Information Security startup, empowering the businesses to grow online with the latest cloud technologies, Web/mobile app Security Solutions, Customized web/mobile application development along with Internet marketing solutions.
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- Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies.
- Building business relationships with current and potential clients.
- Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
- Creating and maintaining a list/database of prospect clients; maintaining a database (Hubspot, CRM, Excel, etc.) of prospective client information.
- Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process.
- Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding monthly sales goals.
Requirements and Qualifications
- Experience with lead generation and prospect management.
- Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers.
- Excellent in Bidding on freelancing platforms.
- Persuasive and goal-oriented.
- Possesses an energetic, outgoing, and friendly demeanor.
- Able to professionally and confidently communicate with C-Level Executives
- Two years of cold calling experience; s sales experience; knowledge of sales process from initiation to close.
- Excellent analytical and time-management skills
- Demonstrated and proven sales results.
- Excellent understanding of IT industry and software products and services.
- Ability to work independently or as an active member of a team
Experience :
- Client Acquisition: Min 1 year ( Preferred)
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**
- Education: MBA ( Preferred)
- Language: English (Preferred )**
Benefits
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Location: Bhubaneswar.
Designation: Business Development Executive.
Job Types: Full-time, Commission
Experience:
- total work: 1 year (Required)
- business development: 1 year (Required)
Education:
- Bachelor's (Preferred)
Location:
- Bhubaneshwar, Orissa (Preferred)
Language:
- English (Preferred)
Shifts:
- Morning (Preferred)
Required Assets:
- Two-wheeler (Preferred)
Industry:
- Software Development
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon