Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
Shubham Vishwakarma
Full Stack Developer - Averlon
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Our client is the world’s largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are looking to hire a Partner – Influencer Marketing to join us. In this role, you will be leading the advocacy narrative for the largest FMCG organization in India. An individual with expertise in digital marketing/planning, an entrepreneurial mindset and a knack for influencer marketing are key areas of strength that will be expected of the right candidate. Ready to build the influencer marketing ecosystem for working with a team of 15+ young minds specializing in the space of digital & influencer marketing. The role entails managing and building the influencer scope for more than 50 brands.
The 5 key pillars of the job -
A) Liaison with the global team and local to maintain and further develop a strategic narrative on influencer marketing
B) Blur lines between digital planning and influencer planning to drive effectiveness
C) Develop and deliver creative - first of its kind advocacy solutions for brands
D) Create a measurable framework on influencer marketing. E) Understanding of social media, digital marketing and content marketing ecosystem will be important elements to this role.
We are currently looking for a 10+ years’ experience individual, based out of Mumbai to join us.
Minimum qualifications:
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Ruby on Rails (ROR)
Ruby• Integration and development of various microservices
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developers
• At Least 4 years solid experience on Ruby on Rails, including at least one start to
finish project where you were the lead developer or a primary contributor.
• Solid understanding of deploying and maintaining Rails apps within the AWS
environment.
• Ability to set up workers and deploy across multiple instances.
• Git experience, some would say you are a git master.
• If I asked your previous co-workers about you, they would say you were a good
team player
6 Months Deliverable:
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deliver compelling user-facing products
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complex applications across the stack
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complexity analysis)
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· The Analytics and BI Head will collaborate closely with leaders across product, sales, and marketing to support and implement high-quality, data-driven decisions.
· The candidate will ensure data accuracy and consistent reporting by designing optimal processes and procedures for analytical managers and employees to create and follow.
· The candidate will manage the processes and people responsible for correct data reporting, modeling, and analysis.
Key Responsibilities
Responsibilities will include but will not be restricted to:
· Lead cross-functional projects involving advanced data modeling and analysis techniques and review insights that will guide strategic decisions and uncover optimization opportunities.
· Managing project budgets and financials, including forecasting, monitoring, and reporting.
· Providing clear and concise instructions to different teams to ensure quality delivery of analysis.
· Maintain dashboards and performance metrics support that support key business decisions.
· Planning and executing strategies for completing projects on time.
· Determining the need for training and talent development.
· Recruit, train, develop and supervise managerial level employees.
· Examine, interpret, and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing, and product teams.
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Technical Requirements (what)
· Advanced knowledge of data analysis and modeling principles: KPI Tree creation, Reporting best practices, predictive analytics, statistical and ML based modeling techniques
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Desired Personal Qualities or Behavior
· Strong leadership qualities, ability to communicate the vision crisply and drive collaboration and innovation.
· Must be an initiative-taker.
· Strong diligence, organizational skills, and the ability to manage multiple projects
· Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the company and outside vendors.
· Ability to work in a diverse team environment and effectively support the demanding needs of the company.
· Ability to work under pressure, meet deadlines with shifting priorities.
𝐇𝐞𝐥𝐩 𝐮𝐬 𝐜𝐫𝐞𝐚𝐭𝐞 𝐭𝐡𝐞 𝐆𝐨𝐨𝐠𝐥𝐞 𝐏𝐚𝐠𝐞 𝐫𝐚𝐧𝐤 𝐈𝐧𝐟𝐫𝐚 𝐨𝐟 𝐖𝐞𝐛𝟑 & 𝐁𝐥𝐨𝐜𝐤𝐜𝐡𝐚𝐢𝐧𝐬
Building a missionary team, please do not apply if you just need any internship/ job/role/compensation change - you won’t be able to make the most of the growth path and the mentorship that will be invested into you.
About the company
Read our coverage here
https://www.decentralised.co/p/spotlight-series-supermind">https://www.decentralised.co/p/spotlight-series-supermind
Supermind is a blockchain intelligence startup that builds products for Institutional investors & crypto native hedge funds. The company is currently working on its product-market fit and this is one of a kind opportunity to work with a seasoned 1x founder, closely.
What we are building at Supermind
Crypto is overwhelming and the need to understand the technical nuances of same, hasn't been more compelling than the sophisticated applications of interdisciplinary sciences that determine the pricing, risk & liquidity of an asset class. What's more difficult, we hear is having frameworks to map 2nd /3rd order effects (both driven by technical & fundamental analysis) - to confidently take directional/thematic bets.
The core product is built around search-led personalization & discovery as a theme while giving the Crypto analysts templates to base their analysis on.
This business development role entails ‘n’ number of things. With the emerging world of Web3, marketing strategy is a dynamic term. Your day will start by understanding the target audience, pain points and so on and then curating a close-to-perfect marketing strategy.
As overwhelming as it may sound, It is going to be the ride of growth, expanding your knowledge base every single day and discovering the Web3 ecosystem in depth. Understand that start-ups are hard and thus the metric for excellence is beyond conventional content roles.
Your key success metrics here are:
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Supporting the product launch, building strategies and finding creative ways of targeting the audience
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Develop a growth strategy focused on building a community of superfans who would share valuable feedback and help us evolve
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Conduct user research to identify new markets and customer needs
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Arrange business meetings with prospective clients
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Promote the platform addressing or predicting users’ objectives
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Prepare https://resources.workable.com/contract-administrator-job-description">sales contracts ensuring adherence to law-established rules and guidelines
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Provide trustworthy feedback and after-sales support
Our client is a Mumbai based healthtech company that works in the field of digital therapeutics. It leverages human and technological interventions to cater to patients suffering from diabetes, obesity, PCOS, among others. Designed to complement doctors’ medical therapy, its programs offer 360-degree guidance regarding nutrition, exercise, sleep and other factors which help patients achieve their physical and mental health goals.
Founded by well experienced healthcare professionals and engineers this one of a kind startup is disrupting the healthcare space by offering hassle free personalised digital therapeutic solutions.
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Minimum 4+ years of B2B sales experience.
High level of natural intelligence, coupled with strong interpersonal skills.
High degree of coachability and great listening skills.
The desire to grow as a leader in a fast growing technology company.
Excellent oral and written communication skills.
Prior experience of selling to HR Leaders.
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Android Development- Primary Skills: Xamarin and WPF
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Python
Django- In-depth knowledge in Core Python with Django building end to endapplications development.
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- Diligence for coding standards.
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- Inclination to application design standards.
Java
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Full Stack Developer - Averlon