Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
Shubham Vishwakarma
Full Stack Developer - Averlon
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REVIEW CRITERIA:
- Strong Industrial Designer / Physical Product Designer profile
- Must have a minimum 5+ YOE in Designing Consumer Electronics or Consumer Durables Physical Products
- Very Strong Experience with CMF (Color, Material, Finish) for Physical product designs
- Must have experience with 3D Designs using computer-aided design (CAD) tools
- Strong portfolio of Industrial / Physical Product design Consumer Products (Must have shown the 3D look and feel of Physical products in portfolio)
- Good Consumer Electronics or Handset / Mobility or Automotive Industry or New age start-ups
- Design Degree from NID Ahmedabad or an equivalent tier-1 design institute
ROLE & RESPONSIBILITIES:
ABOUT THE ROLE:
As a Lead Industrial Designer, you will drive the design and development of innovative, user-focused products. You will combine aesthetics, functionality, and manufacturability, guiding the design team from concept to production while collaborating with engineering, marketing, and manufacturing teams to ensure the product vision is delivered effectively.
KEY RESPONSIBILITIES:
- Own and drive the design vision for multiple product categories. responsible for bringing together form, function, and user experience into cohesive and manufacturable designs.
- Lead new product design as well as CMF (Color, Material, Finish) exploration to deliver exceptional physical experiences that align with the brand’s identity.
- Engage deeply in user and market research, uncovering insights that shape design strategy and direction.
- Manage multiple parallel projects, collaborate with cross-functional teams (Product, Engineering, Marketing), and oversee external design partners to ensure timely and high-quality execution.
IDEAL CANDIDATE:
- Design thinker with 6 to 7 years of experience in small-sized consumer product designs
- Degree from NID Ahmedabad or an equivalent tier-1 design school
- Strong aesthetic sensibility, technical understanding of materials and processes, and a collaborative mindset
- You enjoy balancing creative exploration with real-world feasibility, and your portfolio reflects both functional design and visual excellence.
- Your work will span early ideation to final mass production, requiring a strong grasp of manufacturing constraints, material sciences, and emerging trends.
PERKS, BENEFITS AND WORK CULTURE:
- Join the Core team – Get real insights into building a tech-enabled recruitment firm.
- Enjoy the freedom that comes with a lot of ownership.
- Challenging and fun work environment.
- Flexible Work Culture – We are a target driven organization. We like hard-workers, but we adore smart-workers more!
- Unlimited Vacation policy - Work hard and take a break when you need it.
Job Title: Customer Success Associate
Work Mode: Work From Office
Location: Gurugram, Haryana
Job Description:
We are hiring Customer Success Associates. The role involves handling customer queries efficiently and providing accurate information while ensuring a positive customer experience.
Key Responsibilities:
- Handle inbound/outbound customer queries professionally
- Provide timely and effective resolutions to customer concerns
- Maintain clear and accurate communication with customers
Eligibility Criteria:
- Qualification: Graduation mandatory
- Skills: Excellent verbal and written communication skills in English and Hindi
Shift & Working Days:
- 24/7 Rotational Shifts
- 6 Days working, 1 Weekly Off
What is the role?
This position will play a primary role in planning, implementing, leading, and executing all aspects of Quality and Testing. The role requires hands-on QA expertise, ability to take initiative and develop and evolve our QA processes. The right candidate will be able to analyze the systems to determine what to test, the priority of those tests and the best way to test. You should understand the requirements and design test procedures and test cases for automated software testing.
Key Responsibilities
- Establish and evolve formal QA/testing practices, test processes, methodology, standards, and hygiene for agile development efforts.
- Lead and mentor QA team members.
- Lead the QA strategy, test design /plan, test automation, and drive test execution for a key strategic service delivery transformation initiative.
- Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
- Develop the strategy and enablement of User Acceptance Testing, partnering effectively with the business to ensure goal achievement.
- Respond to all requests from team members in a timely and professional manner.
- Design automated test scripts that are reusable.
- Ensure that all automated testing related activities are carried out as per the standards defined by the company.
- Negotiate, plan, and manage all release activities.
- Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
- 7+ years of experience in the software quality field including prior hands-on quality engineering experience.
- Demonstrated experience developing and executing test cases, scripts, plans and procedures to support various development methodologies.
- Familiarity with the entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Performance and Volume, User Acceptance).
- Understanding of multi-tier web application architecture and deployment.
- Understanding of existing QA best practices and methodologies to design, implement and automate processes.
- Prior success using a metrics-driven approach and closed-loop feedback to improve software deliverables and improve predictability and reliability of releases.
- Detailed and effective written communication skills for documenting the features tested and bugs found.
- Highly organized, detail oriented, extremely responsive, and able to prioritize a large number of tasks.
- Self-motivated, works well independently and with others.
Whom will you work with?
You will work with a top-notch tech team and report to the engineering head.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being with the company.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Company works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
MongoDB
React.js
NodeJS (Node.js)
AngularJS (1.x)Responsibilities:
- Collaborate with the project team to gather requirements and understand user needs.
- Design and develop web applications using the MERN stack.
- Write clean and efficient code for both the front-end and back-end.
- Ensure the creation of responsive and cross-browser compatible web applications.
- Optimize applications for speed, performance, and scalability.
- Debug and troubleshoot issues, and participate in code reviews.
- Develop and maintain RESTful APIs for front-end interactions.
- Integrate third-party libraries and APIs when required.
- Keep up-to-date with the latest web development trends and best practices.
- Conduct unit and integration testing to ensure code quality.
- Collaborate with team members and stakeholders to meet project deadlines.
- Document code and technical specifications.
- Participate in knowledge sharing and continuous learning within the team.
Requirements:
- A Bachelor's degree in Computer Science, Engineering, or a related field is preferred, but not mandatory.
- A minimum of 2 years of hands-on experience as a MERN Stack Developer.
- Proficiency in Node.js and Express.js for building the back-end of web applications.
- Strong knowledge and experience in React.js for front-end development.
- Expertise in MongoDB for database design and management.
- Strong understanding of JavaScript, ES6+
- Familiarity with RESTful API development and integration.
- Ability to work with HTML, CSS, and responsive design principles.
- Experience with version control systems, such as Git.
- Problem-solving skills and an aptitude for learning new technologies.
- Strong communication and teamwork skills.
Experience: 3-5 Years Experience
Skills:
HTML, CSS, Javascript, UI Prototyping, Photoshop, Illustrator, Corel Draw, Adobe
Must have Knowledge of Adobe XD
Location : Ahmedabad
Python
JavascriptReact.js
Angular (2+)AngularJS (1.x)Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, Reactjs , Node.js, Typescript and Mongodb
Binding of UI elements to JavaScript object models
Creating RESTful services with Node.js
Python or PHP knowledge will be good
Architect scalable web architectures
Work in a cross-functional team to deliver a complete user experience
Create Unit and Integration tests to ensure the quality of code
Be responsive to change requests and feature requests
Write code that is cross-platform and cross-device compatible
Ability to wear many hats and learn new technologies quickly
Qualification and Work Experience
Qualification: B.E./B. Tech/BCA/MCA
Work experience: 1- 8 years
Minimum 1-8 years of experience in Designs, develops and implementation of web-based Java applications to support business requirements and projects.
Hands-on experience in Java and J2EE Ecosystem.
Hands-on experience in Spring boot, Hibernate and/or Struts frameworks.
Good familiarity with Object-Oriented Programming, Web services, REST, HTTP.
Strong experience with databases and MySQL.
Experience in Agile Development/Project Management, DevOps CI/CD process is a big plus.
1-6 years minimum in creating complex HTML based solutions
Detail oriented experience as a Web Developer creating Angular/React/Vue based solutions
1-6 years with Node.js and Express js
Ability to work both independently and in collaborative teams to communicate design and build ideas effectively
Experience using asynchronous RESTful services (JSON)
Knowledge and Hands-on experience on ASP.Net, C#, MS SQL Server, Restful, C# 3.5/4.0, MVC
Desirable Skills: Excellent written and verbal communication skills. Excellent analytical and troubleshooting abilities.
Solid understanding of best practices in web application development.
Knowledge and Hands-on experience on Java,
Exceptional attention to detail and design.
Requirements
Fluent knowledge of the latest HTML/CSS standards and best practices
Working knowledge of JavaScript, Typescript, ReactJS and Angular Working knowledge of Node.js and Express js
Solid Understanding of HTTP protocol and how server-side code is processed on the client
Understanding the nature of asynchronous programming and its quirks and workarounds Excellent hands-on experience with MongoDB , Mongo aggregation, MySQL, Ability to build REST services, Authentications, MVC applications
Excellent Object-Oriented Programming skills and ability to write modular, secure, scalable and maintainable code
Experience with Elastic search, Redis.
Some experience with Photoshop or Sketch is a plus (creating sprites, optimizing, cutting or adjusting images)
Working knowledge of front end optimization and performance techniques
Obsession with lean, clean and organized front-end code
Cross-browser development and troubleshooting
Experience building Responsive websites for web, tablet and mobile devices
Eye for details is crucial
Able to handle multiple projects and competing deadlines
Good understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation
Passionate about learning new technologies, take pride in code quality and a self-starter.
Exposure to AngularJS, jQuery is a plus
Experience of Groovy & Grails is a big plus.
Exposure to NoSQL databases like MongoDB is a big plus.
Experience in AWS is a big plus.
Desired Skills:
Experience with Microservices and DevOps.
Benefits :
Opportunity to work on highly challenging international projects.
Opportunity to travel & work with International clients.
Flexible and friendly work environment
Great organizational culture, focus on employee's well-being.
Work-life balance.
Be part of the best place to work for certified company
Python
Django
FlaskWe are looking for “Backend Developer " for Goregaon (Mumbai)/ Lucknow location.
Experience: 3 - 5 Years
Notice Period: up to 30 days
Location:Goregaon (Mumbai)/ Lucknow
Job description:
Should have 3+ years of experience in Python and Django/Django REST Framework
Candidate need to perform the role of the Python/Django Developer who has to build high-quality, innovative, and fully performing software that complies with coding standards and technical design.
Design and develop secure and scalable code with unit tests, and documentation.
Strong understanding of engineering best practices, requirement gathering and analysis.
Excellent detail-oriented, problem-solving skills and the ability to quickly learn and apply new concepts, principles and solutions.
Technologies:
Django, Python
Nginx, Gunicorn, MySQL/Oracle
Shell Commands, SSH, SSL Certificate, HTTP/HTTPS
Skills Required:
- Expert in Python, with expert-level knowledge of Django REST Framework
- Strong understanding of ORM (Object Relational Mapper) libraries
- Strong knowledge of building RESTful APIs using Python (Django Rest Framework)
- Proficient understanding of code versioning tools Github
- Experience working in Linux and shell scripting
- Experience with developing user authentication and authorization solutions and knowledge of security compliance is a plus
- Good to have knowledge about front-end technologies (like JavaScript and HTML5)
- Strong unit test and debugging skills
- Must have good communication skills (verbal and written)
- Ability to work in a fast-paced environment with minimal supervision
Please provide the following details:
- Current Location:
- Present CTC
- Expected CTC
- Notice Period
iOS App Development
Objective C
Swift- Own the delivery of multiple features of the product end to end while hands-on in development as well
- Advocate best development practices such as continuous integration/continuous delivery, automation (testing and infrastructure) and code modularity, extensibility, quality
- Adopt security- first approach in the product development and ensure automated and manual security checks in place across the delivery pipeline
- Lead by example and mentor other developers in the team both technically and professionally
- Support other Senior Product Engineers and contribute to their growth professionally
- Work with tech leads and the team to ensure shared technology vision and develop state of the art design and architecture for any product development
- Work with other functions such as testing, analysis, infra management, support to ensure faster delivery of products
- Ensure timely and accurate communication with broader team in order to share understanding of product functionality, features, and technology vision
- Look out for technology trends across the industry and apply relevant developments to the products
- Work with the decentralised application business owners to ensure their vision is realised through efficient technology and delivery timelines
- Work in a dynamic, collaborative, transparent, non-hierarchical, and ego-free culture where your talent is valued over a role title
- Develop personally and professional outside of the confinement of a traditional career path by focusing on what you’re passionate about rather than a predetermined one-size-fits-all plan
- Must have extensive hands on experiencing designing and building mobile applications on Android
- Must have excellent programming, debugging and scripting skills with a solid understanding of Object-Oriented Design principles
- Must have ability to learn/iterate quickly in a rapidly changing technical stack with nascent codebase and developer tools
- Must possess a passion for delivery-focused development, and overcoming challenges through teamwork and self-motivation
- Ability to work in a variety of client settings and in a team-oriented, collaborative environment
- Ability to communicate technical vision and direction of the product and make significant impacts to technology and design choices
- Architectural design while leading and inspiring software development teams
- Leading development of large, custom-built object-oriented applications
- Continuous integration tools and test automation
- Managing systems in production and understands release process, monitoring, and debugging
- Working and developing in agile environment working with XP/Scrum development practices
- Expertise in end to end Android development and release management
- Proficiency in at least two of the following: Java, NodeJS, Go, JavaScript, Python programming stacks, and passion for software engineering and craftsman-like coding prowess
- Knowledge of software practices like refactoring, clean code, domain driven design, Encapsulation etc
- Hands on experience managing databases like MongoDB, Cassandra, Redis
- Exposure to event driven systems and event streaming engines like Kafka
- Good knowledge of DevOps tooling like docker, kubernetes, ansible/chef, AWS.
- Solid OO skills, including strong design patterns knowledge and enterprise integration
Jenkins
JavaMust-Have’s:
- Hands-on DevOps (Git, Ansible, Terraform, Jenkins, Python/Ruby)
Job Description:
- Knowledge on what is a DevOps CI/CD Pipeline
- Understanding of version control systems like Git, including branching and merging strategies
- Knowledge of what is continuous delivery and integration tools like Jenkins, Github
- Knowledge developing code using Ruby or Python and Java or PHP
- Knowledge writing Unix Shell (bash, ksh) scripts
- Knowledge of what is automation/configuration management using Ansible, Terraform, Chef or Puppet
- Experience and willingness to keep learning in a Linux environment
- Ability to provide after-hours support as needed for emergency or urgent situations
Nice to have’s:
- Proficient with container based products like docker and Kubernetes
- Excellent communication skills (verbal and written)
- Able to work in a team and be a team player
- Knowledge of PHP, MySQL, Apache and other open source software
- BA/BS in computer science or similar
.NETAngularJS (1.x)Angular (2+)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon