Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
Shubham Vishwakarma
Full Stack Developer - Averlon
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Own top-of-funnel and mid-funnel business development execution, with the primary goal of generating Sales Qualified Leads (SQLs). For the first 6 months, success is measured on creating qualified pipeline, not closing deals.
Core Responsibilities
1. Presales Coordination
- Work closely with Saurav on active presales opportunities
- Join relevant sales and discovery calls
- Review existing active leads, past call notes, and ongoing opportunities
- Coordinate proposal/SOW preparation using standard company templates
- Help move presales opportunities from discussion to scoped commercial conversations
2. Outbound Business Development
- Execute account-based marketing across target accounts
- Identify and engage 3–5 relevant stakeholders per target company
- Reach out through LinkedIn, email, calls, and other relevant channels
- Build relationships with decision-makers and influencers inside target accounts
- Follow up consistently and maintain outreach discipline
3. ICP-Based Prospecting
Focus prospecting around defined ICPs such as:
- Indian brands expanding to US / UK / global markets
- Brands stuck at a growth plateau
- Other ICP segments defined by leadership
4. Agency and Channel Partner Development
- Identify and approach agencies, consultants, and channel partners
- Build partnerships with firms that can use or recommend the company’s software for their clients
- Explore collaboration opportunities across Delhi, Noida, Gurgaon, Lucknow, Amritsar, Jaipur, and nearby markets
5. Marketing Coordination
- Work with the marketing team to convert MQLs into SQLs
- Use marketing inputs including newsletters, ICP lists, research support, and warm leads
- Coordinate on campaigns, founder-led content, webinars, workshops, and events
- Share field feedback to improve messaging, targeting, and conversion
6. Reporting and Review
- Submit weekly reporting on outreach, responses, meetings, presales progress, and SQL creation
- Track leading indicators, not just final outcomes
- Show directional evidence of progress through consistent execution and learning
Success Metrics / KRA
First 6 Months Primary KRA
Generate sales-qualified leads.
Phase-wise Focus
- Months 1–3: India-focused pipeline building
- Month 4 onward: Expand to international markets in addition to India
Performance Philosophy
Performance will be evaluated on:
- Quality and consistency of execution
- Directional evidence that the approach is working
- Leading indicators such as outreach, engagement, meetings, and pipeline movement
- SQL generation as the main lagging outcome metric
Closed revenue is not the primary KPI in the first phase.
Weekly KPI Plan
A. Activity KPIs
- Number of target accounts added
- Number of contacts identified
- Number of outreach messages sent
- Number of calls made
- Number of LinkedIn touchpoints completed
- Number of follow-ups completed
B. Engagement KPIs
- Response rate
- Positive response count
- Discovery / intro meetings booked
C. Pipeline / Presales KPIs
- Number of active opportunities reviewed
- Number of presales discussions supported
- Number of proposals / SOWs coordinated
- Number of opportunities moved to next stage
- Number of SQLs generated
D. Marketing Coordination KPIs
- Number of warm leads from marketing initiatives
- Speed of follow-up on warm leads
- Campaign feedback shared with marketing
- Joint initiatives supported (webinars, workshops, content-led campaigns)
E. Channel Partner KPIs
- Number of agencies / partners identified
- Number of partner outreach attempts
- Number of partner conversations initiated
- Number of partner opportunities created
Suggested Weekly Targets (starting version)
Week 1–4
- 25–40 target accounts researched
- 75–150 contacts identified
- 80–120 outbound touchpoints
- 10–20 meaningful responses
- 4–8 discovery conversations
- 1–3 SQLs
- 5+ active opportunities / presales items reviewed
- 3–5 agency/channel partner conversations initiated
These can be tightened after 3–4 weeks based on actual conversion data.
Weekly Review Format
1. Outreach Summary
- Accounts targeted
- Contacts reached
- Channels used
- Total touchpoints sent
2. Response Summary
- Replies received
- Positive responses
- Meetings booked
- Follow-ups pending
3. Pipeline Summary
- Active presales opportunities
- Proposal/SOW coordination status
- Opportunities advanced
- SQLs created
4. Marketing Coordination Summary
- Leads received from marketing
- Status of those leads
- Feedback for messaging / targeting
- New campaign ideas or support required
5. Learnings and Next Actions
- What worked
- What did not work
- Bottlenecks
- Focus for next week
Reporting Template
Weekly BD Report
- Target accounts added:
- Contacts identified:
- Outreach sent:
- Calls made:
- LinkedIn messages sent:
- Emails sent:
- Follow-ups completed:
- Responses received:
- Positive responses:
- Meetings booked:
- SQLs generated:
- Active presales opportunities:
- Proposals/SOWs supported:
- Marketing leads received:
- Partner conversations initiated:
- Key learnings:
- Priorities for next week:
30-60-90 Day Plan
First 30 Days
- Understand ICPs, offers, use cases, and sales process
- Review active pipeline and presales opportunities
- Start outbound execution and messaging tests
- Begin agency/channel mapping
- Build weekly reporting discipline
Days 31–60
- Improve response and meeting conversion
- Contribute more actively in presales coordination
- Build repeatable outbound cadences
- Start generating stable SQL flow
- Support marketing-to-sales handoff improvements
Days 61–90
- Increase SQL consistency
- Expand outreach depth and partner motion
- Start testing international opportunities
- Improve efficiency through stronger channel mix and messaging
IT Person – Job Requirements (Restaurant Industry)
1. Technical Skills
POS system setup, troubleshooting, and daily support
Knowledge of billing printers, KOT printers, LAN/WiFi setup
Basic networking (router, switch, IP configuration)
CCTV installation & monitoring
System formatting, software installation, antivirus
Knowledge of cloud backup, email setup (Outlook/Gmail)
Handling biometric attendance machines
Experience with ERP/FnB software (if any)
Basic hardware repairing (CPU, cables, RAM, HDD issues)
2. Restaurant-Specific Skills
Understanding of POS menus, modifiers, kitchen display systems
Printer paper roll change, printer alignment, POS connectivity
Troubleshooting online order integrations (Zomato/Swiggy/Dunzo)
Wi-Fi network stability for restaurant operations
Support during audit days, billing issues, shift closing reports
3. Soft Skills
Quick problem-solving
Good communication
Ability to visit outlets when needed
Ready to work on weekends if urgent issues
Responsible and reliable
4. Experience
1–3 years experience in IT support
Restaurant or retail industry experience preferred
5. Education
Diploma or Degree in IT/Computer Science
Or relevant certification (CCNA, hardware networking, etc.)
Facade Designer
Location : Jogeshwari
Key Responsibilities
- Design and develop facade concepts, details, and technical drawings.
- Collaborate with architects, engineers, and contractors to ensure design integration.
- Prepare 2D/3D models, renderings, and specifications for facade systems.
- Research and recommend materials, finishes, and sustainable technologies.
- Review shop drawings, prototypes, and mock-ups for compliance with design intent.
- Provide technical support during tendering, procurement, and construction phases.
Skills & Competencies
- Proficiency in AutoCAD, Revit.
- Strong knowledge of facade materials (glass, aluminum, stone, composites).
- Understanding of building physics and envelope performance.
BE/Mech
🚀 Hiring: E-Commerce Executive (Senior/Junior)
📍 Location: Chandigarh | 🕒 Experience: 3–5 Years | 💼 Full-time, Permanent
We’re looking for an enthusiastic E-Commerce Executive to manage and scale our online sales across leading e-commerce marketplaces like Amazon, Flipkart, FirstCry, BigBasket, Grofers, Nykaa, Purplle, Myntra and more.
🔍 Key Responsibilities
- Manage online sales operations across multiple e-commerce portals.
- Handle cataloguing, listings (A+, variations), order processing and account health.
- Develop strategies for sales growth, visibility, combos & discount planning.
- Coordinate with logistics & warehouses for smooth stock availability.
- Work closely with category managers & marketplace agencies for product visibility.
- Analyze data to forecast demand and avoid stockouts.
- Drive 360° operational efficiency from listings to dispatch.
🎯 Requirements
- Graduate/Postgraduate (any discipline).
- 3–5 years of experience in e-commerce sales management.
- Strong knowledge of cataloguing, account health & portal operations.
- Excellent communication & problem-solving skills.
🌟 Perks & Benefits
- Paid time off & sick leave
- Leave encashment
- Provident Fund
- Fixed Day Shift (Work From Office – Chandigarh)
About Company
Our client is a Tech Based Platform for freelance Photographer, Videographers, Food stylist and Cinematographer. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.
Roles & responsibilities:
- Training the tele sales team.
- Writing sales scripts and customer answer sheets.
- Implementing sales strategies.
- Managing and leading the tele sales team.
- Monitoring the performance of the sales team.
- Setting weekly and monthly sales targets.
- Maintaining customer relationships.
- Handling escalated customer complaints.
- Compiling and presenting sales reports
- Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
- Meeting planned sales goals.
- Setting individual sales targets with the sales team.
- Coordinating with marketing on lead generation.
Requirements:
- Bachelor’s degree in business or related field.
- Experience in planning and implementing sales strategies.
- Experience in customer relationship management.
- Experience managing and directing a sales team.
- Excellent written and verbal communication skills.
- Dedication to providing great customer service.
- Ability to lead a sales team.
● Raising Weekly Lead Generation.
● Understanding the client requirements and their need.
● Demonstrating and explaining the cloud infrastructure and it’s advantages.
● Strong follow up with clients.
● Interaction with IT Heads/CEO/CIO,etc. regarding Cloud Emails.
● Maintaining the follow ups with the clients.
● Aiming to achieve Monthly, quarterly targets,
● Actively seeking out for new sales opportunities through cold calling and networking.
● Organizing sales visits or online demo with the clients.
● Converting Leads into Opportunities.
● Forecasting the Opportunities.
● Must be eager to learn new cloud solutions and constantly improve skills to deliver an edge of technology to
customers
● The person should be aware of windows management policies. Understanding on IT infra basic
functionalities will be an added advantage
Responsibilities:
1. Candidate Sourcing:
• Utilize various recruitment channels to source potential candidates, including online job boards, social media, referrals, and professional networks.
• Review resumes and applications to identify qualified candidates who meet the position requirements.
• Conduct initial screening interviews to assess candidate suitability and gather relevant information.
2. Placement Coordination:
• Collaborate with hiring managers to understand their staffing needs and develop job descriptions and specifications.
• Coordinate interview schedules and facilitate communication between candidates and hiring managers.
• Manage the placement process, including conducting background checks, reference checks, and pre-employment assessments.
• Ensure timely feedback to candidates regarding their application status and assist in making job offers.
3. Onboarding Support:
• Assist with new hire onboarding, including collecting and verifying employment documents, conducting orientation sessions, and facilitating the completion of necessary paperwork.
• Coordinate with relevant departments to ensure new employees have the necessary resources and equipment on their first day.
• Serve as a point of contact for new hires during their initial period, addressing their queries and providing support as needed.
4. Recruitment Administration:
• Maintain accurate and up-to-date candidate records in the google sheets or HR database.
• Prepare recruitment-related reports and metrics for HR management and hiring managers.
• Contribute to the continuous improvement of recruitment processes, suggesting and implementing enhancements where appropriate.
• Stay updated on industry trends and recruitment best practices to enhance the efficiency and effectiveness of the placement process.
Qualifications:
• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience).
• Previous experience in HR recruitment, placement coordination, or talent acquisition is preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Excellent organizational and time management abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Attention to detail and accuracy in handling candidate and employee data.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and HR software applications.
Note: The job description
Kotlin
Android Development
Java- Bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience
- 2+ years of practical experience in Native Android Development
- 2+ years of experience using Kotlin/Java
- Experience developing highly performant code and view layouts and the ability to diagnose performance bottlenecks
- Designing applications with latest frameworks and architecture such as MVVM, etc.
- An excellent understanding of best practices for concurrency and threading is a big plus
- A disciplined approach to development, testing, documentation and code structure in a team environment
- A constant desire to improve, learn more and take things higher
- Having worked with the Realm database and dagger is a big plus.
Data Science
R Programming
Python
Machine Learning (ML)- Extract and present valuable information from data
- Understand business requirements and generate insights
- Build mathematical models, validate and work with them
- Explain complex topics tailored to the audience
- Validate and follow up on results
- Work with large and complex data sets
- Establish priorities with clear goals and responsibilities to achieve a high level of performance.
- Work in an agile and iterative manner on solving problems
- Evaluate different options proactively and the ability to solve problems in an innovative way. Develop new solutions or combine existing methods to create new approaches.
- Good understanding of Digital & analytics
- Strong communication skills, orally and in writing
Job Overview:
As a Data Scientist, you will work in collaboration with our business and engineering people, on creating value from data. Often the work requires solving complex problems by turning vast amounts of data into business insights through advanced analytics, modeling, and machine learning. You have a strong foundation in analytics, mathematical modeling, computer science, and math - coupled with a strong business sense. You proactively fetch information from various sources and analyze it for better understanding of how the business performs. Furthermore, you model and build AI tools that automate certain processes within the company. The solutions produced will be implemented to impact business results.
Primary Responsibilities:
- Develop an understanding of business obstacles, create solutions based on advanced analytics and draw implications for model development
- Combine, explore, and draw insights from data. Often large and complex data assets from different parts of the business.
- Design and build explorative, predictive- or prescriptive models, utilizing optimization, simulation, and machine learning techniques
- Prototype and pilot new solutions and be a part of the aim of ‘productizing’ those valuable solutions that can have an impact at a global scale
- Guides and coaches other chapter colleagues to help solve data/technical problems at an operational level, and in methodologies to help improve development processes
- Identifies and interprets trends and patterns in complex data sets to enable the business to make data-driven decisions
Its a work from home opportunity
E-commerce like amazon seller and Flipkart seller knowledge will be added extra
Studying the details of each offering and remaining abreast of updates to these offerings.
Obtaining and updating lists of individuals' contact details.
Calling active and budding clients to encourage the purchase of items.
Addressing clients' uncertainties, grievances, and suggestions on time.
Noting important details of each conversation.
Communicating verbal acceptances of offers to our Sales team for closing.
Recording all successful and unsuccessful attempts to close sales.
Attending regular team meetings to clarify progress and performance-related expectations.
Conducting each of your functions with the utmost respect, regardless of others' dispositions.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon