Cutshort logo
Inevolution logo
Customer Service / Technical Service Specialist
Inevolution
Customer Service / Technical Service Specialist
Inevolution's logo

Customer Service / Technical Service Specialist

at Inevolution

Agency job
1 - 3 yrs
₹3L - ₹3.6L / yr
Remote only
Skills
Communication Skills
Customer Service
Customer Support
Customer Success
Corporate Communications
Effective communication
Business Writing
Customer Relationship Management (CRM)
Strategic thinking
Zendesk
Salesforce
ServiceNow
Technical support
Technical communication

Primary Customer Facing Responsibilities:


  • Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
  • Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
  • Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.


Key Responsibilities:


Case Analysis and Critical Thinking:

  • Develop comprehensive knowledge of client products and the ticketing system.
  • Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

  • Provide accurate information and solutions for client software products or services.
  • Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

  • Ensure customer satisfaction by following up and updating customer status before case closure.


Client and Operational Responsibilities:


  • Coordinate with team leads and managers for guidance on escalated cases.
  • Record detailed events and problem resolutions in system logs.
  • Forward customer feedback and suggestions to the appropriate internal team.
  • Suggest improvements to processes and knowledge resources.
  • Participate actively in team meetings and maintain effective communication with internal teams.
  • Report to client leads and managers as required.


Requirements:


  • Experience in help desk, software product support, and customer service.
  • Tech-savvy with knowledge of computer operating systems, software, and hardware.
  • Excellent written and verbal communication skills in English.
  • Degree in a relevant field preferred.
  • Proficient with Microsoft Office, Google Sheets, and other business software.
  • Own a desktop/laptop with a stable internet connection.
  • Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.


Additional Information:


  • This is a fully remote position with a 5-day work week.
  • Requires approximately 9 hours of work per weekday.
  • Compensation is competitive and billed hourly.
  • Opportunity for long-term growth and additional responsibilities within the organization.


Our Commitment:


We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.


Benefits:


  • Work-from-home flexibility.
  • Career advancement opportunities and professional development support.
  • Supportive and collaborative team environment.


Application and Selection Process:


Initial Application:


  • Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.


Written Assessment:


  • Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.


Virtual Interview:


  • Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.


Onboarding and Training:


  • Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.


About Inevolution


Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.


We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.


Company Web : https://inevolution.in/

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Torero Softwares Limited
at Torero Softwares Limited
2 candid answers
Simran Jain
Posted by Simran Jain
Mumbai
1 - 4 yrs
₹1L - ₹2.5L / yr
Business Development
Software installation
Software implementation
Product demonstration
Telesales
+13 more

📢 *Hiring: Inside Sales Executive—ERP Software*


🏢 *Company:* Torero Softwares Ltd

📍 *Location:* Lower Parel East, Mumbai (10 min walking from station)

🕒 *Working Hours:* Mon–Sat | 10:00 AM – 7:00 PM

🎓 *Education:* 12th pass or higher

💼 *Experience:* Minimum 1 year in telecalling or sales


*Key Responsibilities:*

* Generate and qualify leads through outbound calls and emails

* Present ERP software features (accounting, billing, GST) to potential clients

* Schedule and coordinate product demonstrations

* Follow up with prospects post demo to facilitate sales closures

* Maintain and update lead database accurately using CRM tools

* Collect client feedback and prepare basic activity reports


*Must-Have Skills:*

* Excellent communication skills in Hindi & English

* Proven telecalling or inside sales experience

* Basic computer literacy and familiarity with CRM systems


*Preferred Qualifications:*

* Background in accounting, billing, GST compliance, or MSME focused software

* Experience with remote access or demo tools (Anydesk/TeamViewer)


🎯 *Perks:* Fixed salary + performance based incentives | On the job training | Clear growth path


📩 *Apply Now

Read more
upGrad
at upGrad
1 video
19 recruiters
Prachi Ghelani
Posted by Prachi Ghelani
Mumbai
3 - 7 yrs
₹5L - ₹15L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
Microservices

Java Developers

Exp: 3-5 years

Joining: 15-30 days

Skillset: Java, Microservices, Spring, Springboot, Hibernate

Read more
Egregore Labs
at Egregore Labs
2 recruiters
Agency job
via InvokHR by Sandeepa Kasala
Remote only
2 - 7 yrs
₹5L - ₹10L / yr
skill iconJavascript
skill iconReact.js
react
skill iconAngularJS (1.x)
Angular
+2 more

Frontend Developer (ReactJS)

 

Company Profile

Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.
Opportunity
We are looking for an experienced Frontend engineer with ReactJS development experience to join our team.

Here’s are some of the things you might have to do on any given day:

  • Implement responsive and performant UIs with user centered approach with frontend technologies including ReactJS, Javascript(ES 6), Typescript, SCSS, etc
  • Write meaningful test cases for frontend &amp
  • Integrate our products with 3rd party products/tools/services
  • Develop Infrastructure for delivering services using a performance driven approach, build databases, schedule automated jobs, etc

Ideal Background / Experience

  • At least 12 months of diverse experience in web development for product or services oriented environment with exposure to working production deployments
  • Expertise in programming using Python/ReactJS or similar scripting languages
  • In-depth exposure to technologies used in web-based SaaS products, including REST APIs
  • Sound understanding of Postgres and NoSQL databases such as MongoDB

Nice to have exposure to any of

  • AWS
  • Azure
  • ELK
  • Object Relational Models (SQLAlchemy, etc)
  • Google APIs
  • Microservices Architecture Pattern
  • NodeJS / ExpressJS

Work From Home

Package: upto 10L

Read more
Telecom Company
Telecom Company
Agency job
via Hunt & Badge Consulting Pvt Ltd by Chandramohan Subramanian
Remote, Bengaluru (Bangalore), Chennai
3 - 5 yrs
₹3L - ₹7L / yr
Embedded Systems
Embedded C
Embedded C++
Firmware
Embedded software
+2 more
JOB DESCRIPTION:
  • Firmware Design and Development experience on different micro-controllers.
  • C/C++ programming
  • Linux Commands Operating System Concepts
  • board bring up, embedded software, Kernel Build, Yocto
  • Shell scripting Networking Concepts Openwrt OS Concepts
  • Must have good Communication and Presentable skills.
  • Experience on any Wifi, Bluetooth, GSM modules is a plus.
  • Design, develop, code, test and debug system software.
Read more
CEDRETO MARKETING PRIVATE LIMITED
Ankit Agarwal
Posted by Ankit Agarwal
Remote, Bengaluru (Bangalore)
2 - 5 yrs
₹5L - ₹9L / yr
DevOps
skill iconAmazon Web Services (AWS)
Google Cloud Platform (GCP)

Do Your Thng 

https://doyourthng.com/ 

 

DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 



Role: DevOps
 

​​

Job Description:

We are looking for experienced DevOps Engineers to join our Engineering team. The candidate will be working with our engineers and interact with the tech team for high quality web applications for a product.


Required Experience

  • Devops Engineer with 2+ years of experience in development and production operations supporting for Linux & Windows based applications and Cloud deployments (AWS/GC stack)
  • Experience working with Continuous Integration and Continuous Deployment Pipeline
  • Exposure to managing LAMP stack-based applications
  • Experience Resource provisioning automation using tools such as CloudFormation, terraform and ARM Templates.
  • Experience in working closely with clients, understanding their requirements, design and implement quality solutions to meet their needs.
  • Ability to take ownership on the carried-out work
  • Experience coordinating with rest of the team to deliver well-architected and high-quality solutions.
  • Experience deploying Docker based applications
  • Experience with AWS services.
  • Excellent verbal and written communication skills

Desired Experience

  • Exposure to AWS, google cloud and Azure Cloud
  • Experience in Jenkins, Ansible, Terraform
  • Build Monitoring tools and respond to alarms triggered in production environment
  • Willingness to quickly become a member of the team and to do what it takes to get the job done
  • Ability to work well in a fast-paced environment and listen and learn from stakeholders
  • Demonstrate a strong work ethic and incorporate company values in your everyday work.
Read more
Semperfi Services and Solutions
Ramarthi Nishitha
Posted by Ramarthi Nishitha
Remote, Bengaluru (Bangalore)
3 - 8 yrs
₹6L - ₹13L / yr
skill iconReact.js
skill iconJavascript
es6
skill iconRedux/Flux
TypeScript
Responsibilities :
- Write effective, scalable code
- Develop Connectors tool GUI for various source and target systems/platform/products
- Test, debug, build and deploy UI components in the existing product
- Improve functionality of existing SDK/Frameworks
Skills required :
- JavaScript
- ReactJS
- Redux-Saga
- ES6 (or TypeScript) syntax
- Good problem-solving
- Good debugging
 
Good to have :
- TypeScript experience

- Material UI experience

- JEST knowledge

- Git and Github/Gitlab/Bitbucket experience
Read more
Lowest brokerage fee in Stock market Industry. (AB1)
Lowest brokerage fee in Stock market Industry. (AB1)
Agency job
via Multi Recruit by Chandrala P
Bengaluru (Bangalore)
5 - 7 yrs
₹8L - ₹10L / yr
Search Engine Optimization (SEO)
SEO management
Keyword Research
Competitor Research
Content Strategy
+2 more
  • Prior Proven Experience in growing organic traffic and generating leads.
  • Create a Content Strategy in accordance with the Marketing Funnel Stages.
  • Hard-core Expertise in SEO Strategies like Competitor Research, Keyword Research, Content Strategy, Link Building, and Technical SEO, etc.
  • Lead a team of SEO Executives, Content Writers, and Web Developer.
  • Collect data and Present reports on traffic, keyword rankings, and other SEO aspects to Top Management.
  • Needs to have a good command of English
  • Basic Finance knowledge is preferred.
Read more
Celestial Software Services LLP
Mayank V
Posted by Mayank V
Remote, Ahmedabad
1 - 5 yrs
₹2L - ₹6L / yr
skill iconAndroid Development
skill iconKotlin
RESTful APIs

- B.E/M.C. A Or B.C.A Degree in Computer Science, Engineering, MIS, Or Similar Relevant Field

- Strong Knowledge of Android SDK, Different Versions of Android, And How to Deal with Different Screen Sizes

- Familiarity with RESTful APIs To Connect Android Applications to Back-End Services

- Strong Knowledge of Android UI Design Principles, Patterns, And Best Practices

- Experience With Offline Storage, Threading, And Performance Tuning

- Ability to Design Applications Around Natural User Interfaces, Such As “Touch”

 - Familiarity with The Use of Additional Sensors, Such as Gyroscopes and Accelerometers

 - Knowledge of The Open-Source Android Ecosystem and The Libraries Available for Common Tasks

- Ability to Understand Business Requirements and Translate Them into Technical Requirements

- Familiarity with Cloud Message APIs And Push Notifications

- A Knack for Benchmarking and Optimization

- Understanding of Google’s Android Design Principles and Interface Guidelines

- Proficient Understanding of Code Versioning Tools, Such as Git

- Familiarity with Continuous Integration - Good Knowledge of Kotlin.

- At Least Publish 3-4 Application in the Play Store

 - Knowledge of Cross-Platform And iOS Development Will Be an Advantage.
-  Knowledge of health care and e-commerce domain will be good.

Read more
Alchmi Growth Services
at Alchmi Growth Services
1 recruiter
Vinay Kulkarni
Posted by Vinay Kulkarni
Bengaluru (Bangalore)
1 - 3 yrs
₹3L - ₹5L / yr
skill iconPHP
skill iconJavascript
skill iconAngularJS (1.x)
skill iconReact.js
skill iconLaravel
+5 more

We’re looking for a Full Stack developer who will take on a key role on our team. This Full Stack developer must have knowledge in all stages of software development.

You’ll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our client.

Full Stack Developer Skills and Expertise 

Below is a list of several skills and responsibilities of Full Stack developers.

  • Design overall architecture of the web application.
  • Maintain quality and ensure responsiveness of applications.
  • Collaborate with the rest of the engineering team to design and launch new features.
  • Maintain code integrity and organization.
  • Understanding and implementation of security and data protection.
  • Experienced with PHP, MYSQL,
  • Proficient experience using advanced JavaScript libraries and frameworks such as AngularJS, KnockoutJS, BackboneJS, ReactJS Etc..
  • Development experience for both mobile and desktop.
  • Understanding of client-Server Architecture.
  • Understanding of AWS Management console & its different services like EC2, RDS, Route53 Etc..
  • Experience with cloud message APIs and usage of push notifications.
  • Knowledge of code versioning tools such as Git, Bitbucket or SVN.
  • Must be good understanding in HTML5 & CSS3.
  • Must be good understanding at running command via SSH using CLI
  • Experience working with graphic designers and converting designs to visual elements.
  • Must have good understanding about MVC architecture.
  • Having knowledge on CMS like WordPress, Magento, Shopify will be additive advantage.
Read more
FRESHER CANDIDATE APPLY PART TIME JOB
NO TARGET
NO PRESSURE  
NO  TIME  LIMIT
FRESHER CANDIDATE APPLY PART TIME JOB NO TARGET NO PRESSURE NO TIME LIMIT
Agency job
via ANUJ KUMAR DUBEY by Anuj Dubey
Remote, Patna
3 - 5 yrs
₹3L - ₹4L / yr
Action Script
Sales
BASIC COMPUTER
Dear Candidates, We are hiring fresher candidates for online promotion work from home No time boundation no target call for more info
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos