Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
Shubham Vishwakarma
Full Stack Developer - Averlon
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Key Responsibilities
Identify and bid on relevant projects on platforms like Upwork, Freelancer, Fiverr, Guru, and PeoplePerHour.
Write compelling business proposals, cover letters, and client responses to secure projects.
Engage with potential clients, understand their requirements, and provide tailored solutions.
Negotiate terms, finalize contracts, and ensure smooth project onboarding.
Maintain strong follow-ups with leads and nurture relationships for long-term business growth.
Collaborate with the technical team to ensure the successful execution of projects.
Stay updated with market trends and competitors to strategize effectively.
Required Skills & Qualifications
✅ 2+ years of experience in bidding and proposal writing.
✅ Proven track record of successfully acquiring projects from Upwork, Freelancer, and similar platforms.
✅ Excellent written and verbal communication skills.
✅ Strong understanding of IT services, web development, and digital solutions.
✅ Ability to negotiate deals and handle client queries professionally.
✅ Strong analytical and problem-solving skills to create effective proposals.
Why Join Us?
🚀 Exciting Growth Opportunities – Work with international clients and high-value projects.
💰 Attractive Incentives – Performance-based bonuses and rewards.
🤝 Collaborative Team Culture – Work with experienced professionals in a dynamic environment.
🏡 Skill Enhancement – Continuous learning and development opportunities.
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• REVIT Families creation and Modelling: Create, modify, and maintain REVIT families to be
used in architectural projects, including furniture, fixtures, equipment, and building
components. Draft the furniture layouts, finish plans, elevations and details of Hospitality
projects in U.S.
• Collaboration: Work closely with architects, designers, and other team members to
understand project requirements and translate them into accurate REVIT families.
• Quality Control: Ensure that REVIT families meet industry standards, project-specific needs,
and BIM best practices.
• Documentation: Maintain organized records of REVIT families and their associated
parameters for easy access and retrieval.
• BIM Standards: Adhere to and help develop company-specific BIM standards and guidelines
for family creation and management.
• BIM Integration: Assist in integrating REVIT families into project models, coordinating with
other team members to ensure seamless BIM workflows.
• Model Review: Participate in model reviews to identify and resolve any issues related to
REVIT families, ensuring model accuracy and consistency.
• Stay Updated: Keep up-to-date with industry trends and advancements in BIM technology,
especially as it pertains to REVIT.
Qualifications:
• Bachelor's degree in Architecture, Engineering, or a related field.
• 2 to 3 years of experience in architectural practice with a strong focus on BIM and REVIT
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• Proficiency in Autodesk REVIT software and demonstrated expertise in creating and
managing REVIT families.
• Strong understanding of BIM principles and workflows.
• Knowledge of BIM standards and best practices.
• Detail-oriented with excellent organizational skills.
• Good communication and collaboration skills.
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Python
Django
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Responsibilities:
- Architect and Develop: Design, build, and maintain secure, scalable, and efficient RESTful APIs using Django Rest Framework, ensuring compliance with regulatory requirements.
- Collaborate: Work closely with cross-functional teams to gather requirements and translate them into technical specifications and actionable plans.
- Debug and Resolve: Identify and fix backend issues and bugs, ensuring a seamless user experience for financial applications.
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- Code Quality: Uphold high standards of code quality, organization, and implement automated testing processes to meet industry standards.
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- Experience: 5+ years of proven experience in backend development with a strong skill set in Python and Django.
- API Development: Extensive experience in developing secure and compliant RESTful APIs using Django Rest Framework.
- Database Proficiency: In-depth knowledge of MySQL for database design, optimization, and maintenance; experience with MongoDB is a plus.
- DevOps: Proficiency in DevOps practices, including CI/CD pipelines, infrastructure as code, and containerization.
- Cloud Services: Exposure to cloud services (AWS, GCP) with an emphasis on security and regulatory compliance.
- Software Principles: Solid understanding of software development principles, design patterns, and best practices in the fintech domain.
- Agile Environment: Experience working in an Agile/Scrum development environment.
- Problem-Solving: Excellent problem-solving and analytical skills, with keen attention to detail.
- Collaboration: Strong communication and collaboration skills to work effectively in a team-oriented fintech environment.
- Version Control: Proficiency with Git for version control and collaborative development.
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- Asynchronous Processing: Familiarity with asynchronous task processing using Celery or similar technologies, especially in financial transaction processing.
- AWS Expertise: Strong knowledge of AWS services and infrastructure, including EC2, S3, RDS, Lambda, with a focus on security and compliance.
- GCP Expertise : VPC, Virtual Machines, SQL, IP whitelisting
- Caching Mechanisms: Experience with caching mechanisms (e.g., Redis) for optimizing real-time data access and processing.
- Continuous Learning: Eagerness to learn and adapt, staying updated with emerging technologies and methodologies in backend development and the fintech industry.
AngularJS (1.x)
Angular (2+)
React.js
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Experience: 7+ Year
Working Time: 12.30 PM to 9.30 PM
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- Collaborate with cross-functional teams: Define project requirements, timelines, and priorities, and coordinate product releases.
- Architect scalable solutions: Design systems for both frontend and backend that are maintainable using modern architecture patterns and RESTful API design principles.
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- Define product features: Set sprint goals and translate user feedback into actionable enhancements.
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- Minimum of 3 years of experience in a leadership role.
- Nice to have: Experience in building a product from concept to launch.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Strong proficiency in NodeJS, RESTful APIs, Weaviate Vector Database, and graph databases.
- Proficient in NestJS with full lifecycle experience and expertise in MongoDB integration.
- Proficient in MongoDB, with expertise in NoSQL principles, instance management, data modeling, and efficient query optimization for cloud and on-premise environments.
- Strong proficiency in ReactJS, NextJS, MaterialUI, and React Query.
- Proficient in TypeScript development, skilled in building type-safe applications and leveraging TypeScript configurations for enhanced development efficiency.
- Proficient in AWS services, specializing in Lambda for serverless computing, API,Gateway for secure API management, and integration with IAM, S3, and CloudWatch.
- Knowledge of CI/CD principles and tools to automate the testing and deployment of applications.
Benefits
- Gain real-world experience in corporate functioning.
- Learn to collaborate with diverse teams and meet deadlines in a professional environment.
- Access various learning and development programs to explore your passion.
- Work in a fast-paced, rapidly expanding tech team undergoing a revamp, with exposure to advanced technology and tools relevant to your role
1. Scouting for LAP loan leads
2. Collecting documents from customer and submitting it at nearby branch
3. Explaining all Loan related processes and charges to customer
4. Clearly communicating all loan related charges to customers
5. Having Loan case file in proper order
6. Ensuring all communication with customer once documents are received
7. Ensuring all TAT's are followed in moving the loan file forward
8. Providing all necessary customer support
Introducing BECO – a revolutionary home care brand that is dedicated to sustainability and eco-friendliness. We bring you plant-based, bamboo-based products that are highly effective and 100% chemical free. We understand how important it is to take care of our environment and we are here to provide an environmentally conscious solution for all your homecare needs. Our products are carefully crafted to be gentle on the environment without compromising on quality. We’re proud to be part of an innovative direct-to-consumer (D2C) model that allows us to provide quality products directly from our brand, to you! We’re passionate about making the world a better place and we hope you join us in this journey.
Your responsibilities would be:
· Create a 100% digital ecosystem to help solve business goals
· Design solutions
· Evaluate platforms and Softwares
· Build database lakes
Third Party software integration:
· SFA integration- coordinate with the users for any issues
· Support report generation and other customizations
· Overlook the tasks assigned to the team along with other SAP users
· Should be able to understand the business process- Production, Inventory Management, Purchase & Sales Process
· Should be a problem solver for the users using any application within the management
· Automate the process for the users whenever required for smooth functioning
Skills Required:
· Someone who has largely been a part of automations, integrations, digital transformation
· SAP B1 experience is an added advantage
· Engineering Graduations preferred
· Minimum 5-6 years’ relevant experience (FMCG Industry preferred)
Location – Andheri East, Next to Marol Naka Metro Station
To complete the financial analysis and projection modelling for ongoing monitoring of the high yield
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Analyzing and spreading the historical financial statements in excel
Analysis of financial statements including Income Statement, Balance Sheet and Cash Flow Statement
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Going through the supplementary schedules, notes and MD&A for the detailed breakups and
normalizing the financial statements for exceptional items to arrive at the true profitability figures
Analyze the operating metrics to project the major line items like Revenues, EBITDA etc.
Preparing detailed capital structure and debt amortization schedules (tranche wise) including pro forma
adjustment for the acquisition. Candidate should have strong understanding of various classes of debt
(secured/unsecured/subordinated) and financing options used by the borrower for the deal
Analyzing the pro forma credit metrics like total leverage, interest coverage, fixed charge coverage etc.
Analyzing the financial covenants applicable to the borrower
Strong understanding of financial projections based on management guidance, company budget and
consensus estimates. This will include creating various scenarios like management case, sponsor
case, upside and downside case etc.
Screening the merger agreements and assessing synergies from the deal based on management
inputs and third party data sources
Strong understanding of calculating IRR and various valuation techniques like DCF, Peer multiple and
liquidation based recovery analysis for various debt pieces using recovery values for each asset type
Conducting detailed Quality Checks and delivering to the client
Responsible for achieving 100% quality
Meeting strict deadlines and ability to work under pressure
Ability to work individually and in the team
Update reporting manager on the tasks in hand, completed on a regular basis
Communicate with onshore Risk team for providing regular update and workflows
Provide inputs, involved in discussions and Implementing new ideas to generate efficiency
Requirements-
MBA (Finance) / CFA / CA (CPA equivalent)
Experience of 4 - 6 years in financial modeling and analysis using excel
Proficient in MS Excel
Prior experience of working on LBO models is preferred
Excellent written and spoken communication skills
Experience: 6-9 yrs
Location: NoidaJob Description:
- Must Have 3-4 Experience in SSIS, Mysql
- Good Experience in Tableau
- Experience in SQL Server.
- 1+ year of Experience in Tableau
- Knowledge of ETL Tool
- Knowledge of Dataware Housing
- Create and maintain optimal data pipeline architecture
- Assemble large, complex data sets that meet functional / non-functional business requirements.
- Author data services using a variety of programming languages
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Snowflake Cloud Datawarehouse as well as SQL and Azure ‘big data’ technologies
- Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
- Keep our data separated and secure across national boundaries through multiple data centers and Azure regions.
- Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
- Work with data and analytics experts to strive for greater functionality in our data systems.
- Work in an Agile environment with Scrum teams.
- Ensure data quality and help in achieving data governance.
Basic Qualifications
- 3+ years of experience in a Data Engineer or Software Engineer role
- Undergraduate degree required (Graduate degree preferred) in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
- Experience using the following software/tools:
- Experience with “Snowflake Cloud Datawarehouse”
- Experience with Azure cloud services: ADLS, ADF, ADLA, AAS
- Experience with data pipeline and workflow management tools
- Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
- Understanding of Datawarehouse (DWH) systems, and migration from DWH to data lakes/Snowflake
- Understanding of ELT and ETL patterns and when to use each. Understanding of data models and transforming data into the models
- Strong analytic skills related to working with unstructured datasets
- Build processes supporting data transformation, data structures, metadata, dependency and workload management
- Experience supporting and working with cross-functional teams in a dynamic environment.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon