Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role Overview
We are looking for a dynamic Sales Associate with strong experience in digital sales and
platform-led brand solutions. The individual will be responsible for onboarding up to 10 new
brands each month, driving revenue growth, and building long-lasting partnerships with key
decision-makers, including CMOs and marketing leaders.
Key Responsibilities
● Drive platform and inventory sales, focusing on brand partnerships and alliances.
● Onboard new brands and manage end-to-end digital sales cycles across multiple
sectors.
● Create and deliver customized online and offline marketing solutions aligned with
client objectives.
● Identify new business opportunities and design solutions that support brand and
marketing goals.
● Engage closely with senior stakeholders (CMO-level and above) to build strategic
relationships.
● Manage and grow accounts with sizeable marketing budgets.
● Deliver impactful presentations and communicate value propositions clearly.
● Collaborate with internal teams to ensure seamless execution and client satisfaction.
Requirements
● 3–5 years of experience in Sales (Digital/Influencer/Tech/Martech preferred).
● Post-graduate degree preferred.
● Prior experience selling technology products or digital solutions to large B2B and B2C
brands.
● Strong communication, relationship-building, and presentation skills.
● Proven ability to multitask and manage multiple client conversations simultaneously.
● Proficiency in MS Office (Word, Excel, PowerPoint) and understanding of Business
Process Modelling.
● Excellent analytical, problem-solving, and interpersonal skills.
Fluent in English.
Amazon Web Services (AWS)
PythonProfile: AWS Data Engineer
Mode- Hybrid
Experience- 5+7 years
Locations - Bengaluru, Pune, Chennai, Mumbai, Gurugram
Roles and Responsibilities
- Design and maintain ETL pipelines using AWS Glue and Python/PySpark
- Optimize SQL queries for Redshift and Athena
- Develop Lambda functions for serverless data processing
- Configure AWS DMS for database migration and replication
- Implement infrastructure as code with CloudFormation
- Build optimized data models for performance
- Manage RDS databases and AWS service integrations
- Troubleshoot and improve data processing efficiency
- Gather requirements from business stakeholders
- Implement data quality checks and validation
- Document data pipelines and architecture
- Monitor workflows and implement alerting
- Keep current with AWS services and best practices
Required Technical Expertise:
- Python/PySpark for data processing
- AWS Glue for ETL operations
- Redshift and Athena for data querying
- AWS Lambda and serverless architecture
- AWS DMS and RDS management
- CloudFormation for infrastructure
- SQL optimization and performance tuning
Data AnalyticsJob Description
Understanding the client's requirements and consequently strategizing effective lead generation campaigns accordingly
Being the post-sales SPOC for the client and ensuring optimal lead delivery
Overseeing a team of Telecallers and data entry analysts to ensure client delivery and satisfaction
Working closely with the sales and business development team and communicating campaign feasibility after doing effective due diligence of each proposed campaign
Looking out for Product Marketers -2023 MBA Passouts who can join immediately.
Key Responsibilities:
- Develop and identify new ICPs, IBPs, potential buyer-in-market signals and more for new products and services we or our clients offer to the market
- Responsible for the creation and execution of end-to-end marketing campaigns to position our products as solutions for our customers and partners worldwide.
- Communicate the value of new products and services to the sales and marketing team Speak and present both internally and externally to promote the story of our or our client's offerings
- Develop and implement promotional activities such as promotions and product launches
- Understand the market, target customers, their needs, the competition landscape to identify growth opportunities
- Build highly engaging campaigns across user funnels to increase conversion rates
- Create messaging and hooks for the entire customer journey, top of the funnel, middle of the funnel, bottom of the funnel
- Representing the customer voice in product development, marketing and all related communications.
- Develop comprehensive marketing plans for sales and marketing teams.
- Work closely with the product/service development team to determine the most profitable course for each existing and new product.
- Help the marketing team to generate strong momentum ahead of new product launches.
- Focus on implementing programs that consistently generate new, high-quality leads for our company
- Increase our digital presence with meaningful content, messaging, and tactics
Key Requirement:
- Data-driven with keen creative capabilities
- Ability to decode, grasp, and complex technical domains and convert it into customer problem statements
- Incredible ownership, accountability, follow-up/follow-through skills
- Strong collaboration across teams
- Strong numerical and analytical aptitude.
- Ability to think and react in a high-energy, fast-paced environment.
- Good People Management skills -Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
- Technical aptitude and agility to learn web-based tools
- Very strong written communication and presentation skills
- Project ownership and using customer data to identify and prioritize opportunities
- MBA degree is preferred
Master’s Degree/PG in computer science or B.E/ B. Tech in Computer/Electronics or equivalent with minimum 2 years industrial/academic experience in UI/UX development, computational biology, MD simulations, PHP, MySQL, Bash scripting, Server admin. Proficiency in programming languages, such as Java, HTML, or PHP, and CSS. Experience in exploring libraries and frameworks (for example Bootstrap and J Query) and using GitHub, a version control system. Extensive knowledge of advancements and trends in web design. Exceptional ability to contribute creativity and innovation to web projects. Superb leadership, collaboration and communication skills. Excellent organizational and time management skills.
- Oracle HCM Techno-Functional Consultant, core HR, Payroll, Fast Formula, OTL and SSHR, Oracle HCM Cloud advanced tools (HCM Extracts, HDL, PBL,
BI Publisher, OTBI, Application Security, Page Composer, Page Configurator, REST APIs, SOAP, Webservices)
Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email & live chat.
- Quickly address customer inquiries via email, LiveChat, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of InVideo products both technically and functionally
- Resolve and provide solutions for customer queries. You will be expected to resolve technical and non-technical queries/issues.
- Educate customers about the most relevant features for their specific business needs and have the skill to turn the good conversation into sales pitches
- You will investigate problems, verify facts, and figure out resolutions
- Skilled at handling multiple queries and upselling.
- Discover and document customer pain points to advance current support procedures
- Communicate with key team members on common or critical issues, assisting in the resolution of technical issues
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with InVideo tool updates and changes.
Required Qualifications & Skills
========================
- Bachelor’s degree in Engineering/computer science
- 0-2 years of customer support experience
- Must have excellent English verbal communication skills and telephone manner, but know it’s equally important to listen and understand your customers
- Excellent writing, spoken and email skills
Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve processes.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand
Additional notes:
5.5 days a week.
4-hour shift on the 0.5 days (half day)Rotational shift in a 24*7 support environment.Uncapped sales incentives and best-in-industry salaries.
NodeJS (Node.js)
React.jsWe are looking for a highly skilled full-stack developer, who will be responsible for designing and developing front end web architecture, ensuring the responsiveness of applications, and working alongside the product owner, architects, analysts and designers for web services and web design features, among other duties
We Need a Driven Individual Who Can
- Design, develop, deploy in-premise products as well as robust, scalable cloud components for multi-tenant SaaS products
- Open to explore, adapt and apply multiple technologies
- Maintain attention to detail while working in a fast-paced environment
- Think creatively and justify design and code decisions
- Passionate about learning and experimenting with new cutting-edge technologies
- Ability to lead change and hands-on approach
Qualifications
- Experience in developing web applications and user interfaces
- Architecting solutions using ReactJS
- Proficiency with NodeJS is a plus
- Proficiency with cloud services from AWS and Lambda functions is a plus
- Familiarity with tools like WebPack, Babel, Jest, Cypress, ESLint, and NPM/Yarn
- Strong grasp of data structures and algorithm design
What We Have To Offer
- Work with a performance-oriented team driven by ownership and open to experiments.
- Learn to design systems for high accuracy, efficiency, and scalability.
- No strict deadlines focus on delivering quality work.
- Meritocracy-driven, candid culture. No politics.
- Being an early hire will come with its own opportunities to hack your growth
About Company:
https://www.weadmit.io/">weadmit.com is an online managed marketplace for high school students and their parents. We build the perfect team of three counselors: vetted admissions consultant, current top college
LeadershipTo train and support them
To aware them of their duties and benefits
To aware them their salary and target
To create business development opportunities
To generate leads through team
To handle dealers and distributor network
To generate sales
To generate revenue
To achieve sales target
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon