Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
Shubham Vishwakarma
Full Stack Developer - Averlon
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Hello,
Greetings from Coders Brain Technology Pvt. Ltd.
Coders Brain is a global leader in its services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of innovation and delivery centers.
Location: Hyderabad
Position: Permanent with Coders Brain Technology Pvt. Ltd.
Experience:5+Years
Notice Period: Immediate to 7 days only
Role: QA Automation
Job Description:
- Should have experience in Automation using Selenium/Java, Cucumber, and Rest API.
- Good Automation and Manual skills
- Should have hands-on experience in Automation using Selenium with Java.
- Should have experience in working in a team in an agile environment.
- Good to have hands-on experience in BDD/Cucumber..
- Good to have technical exposure in API/Web-services testing using Postman and Rest Assured.
- Be able to work on both manual and automation testing.
- Good knowledge of testing salesforce implementation projects in Salesforce (Classic/Lightning) End to End testing.
- Good to have any salesforce certification
- Should have good knowledge of Test management tools like Jira, Zephyre, etc.
- Hands-on experience with AEM testing for 1–2 years or performance testing [good to have]
- Strong technical skills, both functional and non-functional, manual and automation, ideally in a continuous delivery environment.
- A self-motivated and enthusiastic professional who is a self-path-maker.
- An excellent communicator should be able to represent his/her work in daily meetings within the team or with clients.
If you're interested in the above requirement,
please share the below-mentioned details :
- Current CTC:
- Expected CTC:
- Current Company:
- Notice Period:
- Current Location:
- Preferred Location:
- Total-experience:
- Relevant experience:
- Highest qualification:
- DOJ(If Offer in Hand from Other company):
- Offer in hand:
Also, send your updated CV, ASAP
Java
XML
Javascript•Degree/Master Degree in Engineering/computer or equivalent subject
•Good Knowledge of Java (Core Java, XML, Java Script, UI5 etc).
•Experience of working in Java on cloud products would be an advantage.
•Excellent analytical skills
•Effectiveness in problem-solving, results-orientation
•Very good powers of comprehension, high quality commitment and self-motivating working style
•Ability to quickly acquire understanding in new areas
•Good communication skills
•Team spirit and ability to work with virtual and local teams
•Ability to present complex information in a clear and appealing manner
EXPECTATIONS AND TASKS
•Analysis, modeling, design, implementation of business requirements for the SuccessFactors
Onboarding Localization & Legal Compliance
•Responsible for development focusing on coding. Additional responsibility will entail testing and
quality assurance as per team backlog.
•Demonstrate full responsibility for accepted tasks and deliver with a high level of quality, speed,
reliability and efficiency.
•Maintenance and corrections to keep solution up-to-date in accordance with customer feedback
WORK EXPERIENCE
•2-3 years’ of coding experience in Java (Core Java, XML, Java Script, UI5)
•Experience in HCM products is preferred
•Experience in working on cloud products would be an advantage.
Must have skills
3 to 6 years
Data Science
SQL, Excel, Big Query - mandate 3+ years
Python/ML, Hadoop, Spark - 2+ years
Requirements
• 3+ years prior experience as a data analyst
• Detail oriented, structural thinking and analytical mindset.
• Proven analytic skills, including data analysis and data validation.
• Technical writing experience in relevant areas, including queries, reports, and presentations.
• Strong SQL and Excel skills with the ability to learn other analytic tools
• Good communication skills (being precise and clear)
• Good to have prior knowledge of python and ML algorithms
Adobe IllustratorNeed a graphic designer who should be able to conceptualize campaigns and execute eye-catching and
professional designs. With the desire to learn organizational and business values, they should be able to
determine the requirements and produce exceptional work.
Responsibilities
● Understand the brief, participate in brainstorming and produce creative designs that result in an
engaging consumer journey.
● Collaborate with the marketing team and copywriters to understand the exact requirements and
expectations.
● Use proficient creative software skills to create a variety of static and motion graphics for
communication design.
● Participate and brainstorm in creative meetings to understand requirements and advise Creative Ideas
● Develop game-changing and innovative designs for Banners, Digital Marketing, Emailers and
illustrations as well as support any advertising/brand initiatives
● Demonstrate solid conceptual, visualization, and communication skills during all phases of creative
development from inquiry to delivery
● Well-versed with social media and marketing and online platform banners.
Qualifications & Experience
● Minimum 1-3 years of experience in graphic design, branding, illustrations etc. for creative agencies,
other web companies, the e-commerce industry etc.
● Experience in graphic design software - Adobe Photoshop, Adobe Illustrator etc.
● Good communication skills plus Professional written and interpersonal skills.
● Excellent visual design skills in both static and basic motion graphics.
● Basic knowledge of HTML will be advantageous.
● Ability to present your designs and defend your solutions to various stakeholders.
● Good layout designing skills and sense of color usage.
● 1-3 years of experience as a graphic designer in a relevant field.
● E-commerce background is a plus point.
● Understanding the Fashion Space is a plus.
● Experienced in determining requirements and meeting deadline
Hiring for HR Recruiter - Details
Do you have the passion to work in a fast-paced environment where hustle and hunger to learn more, do more, achieve more and #GetMore, is the key to unparalleled growth? Are you someone who believes that a robust business is only led by an army of focused and dedicated rockstars?
Then the company has a super exciting opportunity for you in Talent Acquisition (HR)
the company is the largest Cashback & Coupons site in India, backed my marquee investors like Mr Ratan Tata, Kalaari Capital & Korea Investment Partners. We are also redefining social commerce with India’s 1st Social Cashback app, and with the launch of the company Store Network in 22 states of India. Well capitalized and with a team of 250 people, the company is looking to chase 10x growth over the next 3 years. This journey could also be a great career move to accelerate your own growth, and we invite you to come learn more about what we are building.
What’s In Store For You To Fall In Love With the company :
-Start-up Environment - Work with a passionate and energetic team that is driven by hustle, camaraderie and togetherness.
-Compensation & Benefits – Best-in-class salaries and highly competitive ESOPs along with a great learning work environment, we offer you a place full of opportunities to customize your career trajectory.
-An Environment for Innovation - We create a culture for innovation by giving each employee the prowess to create, make and innovate.
-We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
-Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more.
Location: Gurgaon
Roles and responsibilities of this role would include the below:
-Strong hold on hiring for roles like-
-Core requirement for a Recruiter is their ability to really understand what each role entails, educate themselves on the domain, discuss key assessment metrics and screen candidates in line with pre-agreed questions as discussed with hiring managers.
-Should be able to hire across levels for domains like Product, Design, UI, UX, Data analytics, Digital Marketing, SEO, Performance Marketing, Customer Retention Marketing, Growth & Marketing, Influencer Marketing, Content & Copywriting, Social Media Marketing, Community Marketing. Tech hiring a plus.
-Occasional hiring for HR, Finance, Customer Relations, Business Operations.
-Well versed with Naukri, LinkedIn, iimjobs, updazz, and other job boards.
-Attracting applicants by placing job advertisements, using job sites, social network and personal network.
-Strategic sourcing and ensuring minimal TAT
-Cold Calling Passive Job Seekers
-Extensive Head Hunting and Cold Calling Activity
-Posting jobs on various job sites and social networking sites
-Briefing the candidate about the responsibilities, salary and benefits of the job in question
-Informing candidates about the results of their interviews
-Receiving and reviewing applications, managing interviews and creating a shortlist of candidates
-Headhunting - identifying and approaching suitable candidates who may already be in work
-Using candidate databases to find the right person for the vacancy
-Interacting with managers and closing the requirements
Ideal candidate should have the below experience/qualities:
-Previous work experience of 3-7 years
-Expected compensation: Within Rs 20 Lakhs per annum
-Candidate must have excellent communication skills
-Candidate must possess good interpersonal and negotiation skills
-Ability to multi-task and be able to effectively work as a team player
Please note, this is a freelance position on contract basis. We prefer full-time writers, though part-timers can also apply.
Job Role : Product Manager
- Job Location Shahpur Jat, Siri Fort, New Delhi
- As of now it's a Work from home, Comfortable with joining and working remotely for the time being
- Availability : Must be able to Join in Max 30 Days
The Associate Product Manager will provide leadership to achieve a successful end-to-end user experience for a set of projects to be delivered concurrently.
Key Responsibilities:
- Work closely with decision makers in Customer Support, Sales and Business Operations etc. to develop in-depth requirements, application and data strategies, and propose cost-effective application solutions for maximum productivity
- Write product user stories and acceptance criteria; Manage sprint planning and sprint review
- Address any questions from the engineering teams
- Analyze and understand industry and competitor landscape
- Clearly communicate product vision, solutions, and use-cases through documentation, designs sketches/wireframes, interaction flows, prototypes, and visuals
- Work closely with the engineering team to ensure products are released on time
- Develop expertise with end-to-end business processes, software applications and structure
- Understanding, structuring, detailing, and validating the requirements to ensure a suitable end-to-end solution for the user
- Acquiring a thorough understanding of customer needs and requirements
- Develop schedules for completion of responsibilities, manage deliverables, and provide status update
- Work closely with Development and solutions to assure that solutions, designs and developed applications adequately reflect requirements - bringing in user representatives as appropriate
- Document the product requirements and use cases using the appropriate method for the project
Requirements:
- Exp. as BA/APM/PM;
- Bachelor's degree in Computer Science, Information Systems or related field
- Ability in problem-solving and analytical mindset and Excellent organizational skills
- Knowledge of relevant tools: JIRA, Invision/Zeplin etc., MS Office (Word, Excel, Power point)
- Basic knowledge of development technologies and databases to make better business decisions
- A thorough understanding of development methodologies such as Agile, Waterfall, and Iterative
- Demonstrates a solid understanding of the IT environment as a whole, including information flows, applications and infrastructure, and IT roadmaps.
PythonJavascript
DjangoXMLkey requirements-
• 8+ years professional experience in commercial or web-scale system software development and delivery Strong analytical skills
• 5+ years Experience in building micro services, WebAPIs using Python, Django, Angular, JavaScript, Node.js, XML, PHP, PostgreSQL
• 2+ year hands-on Azure experience.
• Experience in handling messages through distributed system (SOA Architecture)
• Date store - MySQL, PostgreSQL, Redis etc
• In-depth hands on technology experience in the following areas:
- Strong in Object Oriented Programming concepts
- Experience in developing software using PHP, Python, Django, CI/CD pipeline
- Experience in Test driven development using NUnit, mocking framework
- Database - ORM and PostgreSQL, Redis
- Mobile application development and architecture aware
- Client/server - Networking, multithreading
- Deployment - Docker, Kubernetes
- Understanding of Cloud concepts, cloud deployments
- In depth understanding of IIS, security, Web API
- Working knowledge of Azure
- Exposure to Agile Scrum way of working, pair programming
- REST, JSON, JSON Schema
- Client / server, networking,
- Internet services, Windows Services, Security
- Any unit test framework (Nunit, MSTest), Mocking Framework (Moq, RhinoMock), TDD, Git , Jira
• 5+ years experience in Architecting solutions in software industry
• Experience architecting large scale web applications/products is a MUST
• Experience with technologies like PHP, Angular, MySQL, Node.js, Python, Django, PostgreSQL & other new- edge technologies
• Experience with architecting, developing, and deploying on Azure Cloud platform is a must
• SaaS experience preferred in-depth working experience
• Must have experience in scalability, reliability, performance optimization, developing and deploying API based applications.
• In depth knowledge in DB Schema Design, Data Structures and trade- offs involved in writing queries
• Vast experience in integrating with external APIs and SDKs
Education
Bachelor or Masters Education in electronics, computer, software engineering or other relevant discipline.
About Us:
Adbuffs is a digital-first performance marketing agency with a laser focus on launching and scaling eCommerce brands worldwide. We've accelerated growth for eCommerce companies in over 12 countries. With the journey started in 2019, with the principles "Empathy, Disciplined Creativity and Zero tolerance to EGO" we are stepping towards a fantastic future.
Roles & Responsibilities:
- Candidates having experience of working for eCommerce industry / Lead generation are required.(E-Commerce experience is must)
- Candidates having ability to use past experience and trust in smart work and hard work are welcome.
- Analysing and interpreting provided clients data and providing expected solutions to the client.
- Candidates dedicated to perfecting the craft and affluence in Google ads are required.
- Optimistic professionals with creative and out of the box thinking capabilities are must.
- Candidates with client need analysis & handling experience and bound to deliver high quality service are required.
- Drive new ideas and processes to improve the performance of campaigns, including account structure, bidding, ad copy, and keyword development.
- Developing effective media buying strategies.
- Participating in media planning to identify target audiences and craft effective campaigns.
Requirements:
- Proven experience as a Media Buyer or similar role; experience in the eCommerce industry is MUST.
- Familiarity with media-buying, planning and research
- Interest in following advertising and media trends
- Working knowledge of media analytics software
- Excellent communication and negotiation skills
- Organizational and multitasking abilities
- Attention to detail
- Critical thinking skills
- Any Degree in Media, Advertising or related field.
Other Details:
- Job Location:
Kolkata, India.
- Working days & Job Timings:
Monday - Friday, from 10:30 am to 7:00 pm
- Salary: 2 LPA - 6 LPA
React.jsJavascript1. Developing new user-facing features using React.js
2. Architect efficient and reusable front-end systems that drive complex web applications
3. Translating designs and wireframes into high-quality code
4. Optimizing components for maximum performance across a vast array of web-capable
devices and browser
5. Mentor junior members through training and individual support
6. Proactively learn and accordingly apply new technologies, best design practices, and
usability patterns
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Skills And Qualifications:
1. Strong proficiency in JavaScript and Typescript, including DOM manipulation and the
JavaScript object model
2. Thorough understanding of React.js and its core principles including server-side rendering
3. Understanding of React.js life cycles and hooks in details
4. Understanding of webpack and webpack configuration including server-side rendering
5. Familiarity with newer specifications of EcmaScript
6. Experience with data structure libraries (e.g., Immutable.js)
7. Knowledge of modern authorization mechanisms, such as JSON Web Token
8. Familiarity with modern front-end build pipelines and tools
9. Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
10. Ability to understand business requirements and translate them into technical requirements
11. A knack for benchmarking and optimization
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15. Experience in e-commerce React.js front end is a big plus
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon