Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Details for BMS Commissioning Engineer
Job Title : BMS Commissioning Engineer
Department : BA (Building Automation)
Location : Mumbai/Pune/Delhi/NCR
Experience : Minimum 3 years of experience in BMS Engineering, Testing & Commissioning
Desired Qualification: Bachelor’s degree in Electrical/Electronics/Instrumentation Engineering Degree from an accredited college or university
Skills Required : BMS, SCADA, DDC, PLC Engineering, Testing & Commissioning
Salary : As per Company Norms
Job Description
Ø Bachelor’s degree in Electrical/Electronics/Instrumentation Engineering Degree from an accredited college or university.
Ø Minimum 3 years of experience in BMS Engineering, Testing & Commissioning
Ø SCADA, PLC, BMS engineering/programming experience preferred.
Ø Strong understanding of OPC, BACnet, Modbus protocol to include IP, ETH and MS/TP
Ø Design, development, commissioning, and testing of Building automation systems
Ø BMS/SCADA/HMI graphic screen development
Ø IO Loop test and Functional test
Ø Basic knowledge on SQL database programming.
Ø Excellent problem-solving and troubleshooting skills
Ø Providing technical support to clients
Ø Experience with current trends in automation and instrumentation to be able to select and implement modern controls architectures
Ø Strong communication and organizational skills
C#Required Skills and Experience:
- 5-7 years of experience in Software Development Engineering in Test (SDET).
- Proven experience in developing and maintaining automated test suites using Selenium.
- Strong proficiency in .NET programming languages (C# ).
- Solid understanding of software testing principles and methodologies.
- Experience with SQL for database testing.
- Ability to analyze and troubleshoot complex software issues.
- Excellent communication and collaboration skills.
Nice-to-Have Skills:
- Experience writing manual test cases and creating comprehensive test documentation.
- Understanding of API testing and experience with API test automation.
- Familiarity with Azure DevOps and GitHub for version control and CI/CD.
- Experience in performance testing .
- Experience with Agile/Scrum development methodologies.
- 3+ years of experience in Financial domain
- 3+ years of Lending experience (Someone who has worked on Lending products or Lending companies or Lending Processes) and financial experience.
- This is 50% hands-on 50% managerial position with experience in Automation or development.
- Should be Technical PM
Job responsibilities for a Business Development Executive (BDE) with 0-1 year experience, focusing on skills such as communication, bidding experience, Upwork and LinkedIn knowledge, marketing strategy, marketing search, international business knowledge, and international market expertise, might include:
- Market Research and Analysis:
- Conduct research on international markets to identify potential opportunities for business expansion.
- Analyze market trends, competitor strategies, and customer preferences to inform business development strategies.
- Bidding and Proposal Writing:
- Prepare and submit bids on platforms like Upwork, focusing on international clients.
- Craft persuasive proposals outlining services, pricing, and timelines to win projects.
- Engage in negotiations with clients to secure favorable terms and agreements.
- Client Communication and Relationship Building:
- Communicate effectively with clients through various channels such as email, phone calls, and video conferences.
- Build and maintain strong relationships with clients to foster long-term partnerships.
- Address client inquiries, concerns, and feedback promptly and professionally.
- Marketing Strategy Development:
- Collaborate with the marketing team to develop and implement effective marketing strategies targeting international markets.
- Utilize LinkedIn and other platforms to promote services, build brand awareness, and generate leads.
- Monitor the performance of marketing campaigns and make recommendations for optimization.
- International Business Expansion:
- Assist in the development of strategies for expanding the company's international presence.
- Identify potential business partners, distributors, or collaborators in target markets.
- Coordinate with internal teams to ensure compliance with international regulations and standards.
- Documentation and Reporting:
- Maintain accurate records of client interactions, proposals, and contracts.
- Prepare regular reports on business development activities, including lead generation, conversion rates, and revenue projections.
- Provide insights and recommendations based on data analysis to improve business development strategies.
- Continuous Learning and Skill Development:
- Stay updated on industry trends, market dynamics, and emerging technologies related to international business development.
- Participate in training programs and workshops to enhance skills in areas such as communication, negotiation, and marketing.
- Team Collaboration:
- Collaborate with cross-functional teams including sales, marketing, and operations to ensure alignment of business development activities with overall company objectives.
- Support team members in achieving their goals and contribute to a positive and collaborative work environment.
Docker
Kubernetes
Amazon Web Services (AWS)Who we are :
Stanza Living is India's largest and fastest growing tech-enabled, managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India. We have a full-stack business model that focuses on design, development and delivery of daily living solutions tailored to the young consumers' lifestyle. From smartly-planned residences, host of amenities and services for hassle-free living to exclusive community engagement programmes - everything is seamlessly integrated through technology to ensure the highest consumer delight.
Today, we are :
- India's largest managed accommodation company with over 75,000+ beds under management across 25+ cities
- Most capitalized player in the managed accommodation space, backed by global marquee investors - Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners
- Recognized as the Best Real Estate Tech company across the Globe in 2020 by leading analysis agency, Tracxn
- LinkedIn Top Startup to Work for - 2019
Objectives of this role :
- Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company
- Define and document best practices and strategies regarding application deployment and infrastructure maintenance
- Provide guidance, thought leadership, and mentorship to developer teams to build their cloud competencies
- Ensure application performance, uptime, and scale, maintaining high standards for code quality and thoughtful design
- Manage cloud environments in accordance with company security guidelines
Job Description :
- Excellent understanding of Cloud Platform (AWS)
- Strong knowledge on AWS Services, design, configuration on enterprise systems
- Good knowledge on Kubernetes configuration, Dockers
- Understanding the needs of the business for defining AWS system specifications
- Understand Architecture Requirements and ensure effective support activities
- Evaluation and choosing suitable AWS Service or and suggesting methods for integration
- Overseeing assigned programs and guiding the team members
- Providing assistance when technical problems arise
- Making sure the agreed infrastructure and architecture are implemented
- Addressing the technical concerns, suggestions, and ideas
- Configure Monitoring systems to make sure they meet business goals as well as user requirements
- Excellent knowledge of AWS IaaS Layer
- Ability to lead & implement PS workloads or POCs
- Ensure continual knowledge management
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptAbout Us:
We’re a team of finance and technology enthusiasts who enjoy revolutionizing the investment industry through digital products & services. We’re building the next generation investment management platform for our financial professional customers so they can build better investment portfolios & help their clients retire in style.
About the role:
We’re looking for a full stack engineer to be part of a team of talented engineers and help us build high quality financial products that we launch to the market via partnerships with banks and broker-dealers. The candidate should be an innovator, highly technical, and passionate about speed, quality, and building amazing products. The candidate should also have demonstrated success in scaling platforms. Our team operates in a start-up environment with the backing of a large, industry leader and we actively cultivate a culture of innovation and excellence. The ideal candidate should enjoy working in this setting.
Responsibilities:
- Design, develop, test, deploy and maintain highly performant api-driven web applications on our stack (Angular, React, SASS, Java SpringBoot, Mulesoft).
- Design and implement REST APIs to industry/company standards
- Work with our amazing product design team to develop and iterate on user interfaces that bring simplicity to complicated financial data.
- Interact with engineering members across the organization to ensure consistency in engineering practices and foster active exchange of ideas
- We have development centers in Atlanta, Houston, New York City and India and the ability to collaborate across a global organization is a key skill.
- Perform peer code reviews. Review performance, security and flexibility of the code.
- Participating in agile ceremonies (e.g. daily standup, release and sprint planning, demos, scrum of scrums).
- Work with Architect to define technical roadmaps
- Participate and help to evangelist and promote enterprise solutions with business and technology partners
What we're looking for:
- 3+ years experienced in front-end frameworks, such as Angular and React
- 3+ years experience in back-end technologies, such as Node.JS, ExpressJS, or Java Springboot
- 2+ years experience with Mulesoft
- Experience with core AWS services
- Experience working in an Agile team and environment
- Familiarity with software engineering support systems and tools, such as Git, Jenkins, Bamboo, Gulp, Bower, Maven, Log4j
- Familiar with SSO solutions, such as SAML, OAuth, OpenID a plus
- Knowledge of the Financial Services industry a plus
Good to Have:
- Experience with DevOps tools like Docker, Kubernetes, Jenkins, etc.
- Experience in developing microservices-based architectures
- Knowledge of frontend technologies like HTML, CSS, and JavaScript
- Experience with Python technologies
Role : Manager - Enterprise Sales
Location : Pune
Exp : 4 - 10
About Greytip Software
Greytip Software is India’s largest provider of cloud HR & Payroll software solutions (greytHR), with a customer base of over 15000+ we touch the lives of 10,00,000+ active users & employees daily. Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud solution, greytHR.
Position Purpose
Seasoned and resourceful professional whose primary responsibility is to research and pursue new business leads, work on business proposals, RFPs and presentations which are a persuasive representation of Greytip’s products/services. Essentially, acquire strategic customers and contribute to the expanding business of the organization
Duties & Responsibilities
- Responsible for New Business Development via prospecting, qualifying, selling and closing software product sales in the Enterprise Division
- Creates and conducts effective presentation and product demos
- Uncover potential clients needs to sell solutions
- Identifying customer needs / issues / challenges that Greytip can solve with our Enterprise solutions and pitch our product to assist the customer in addressing them
- Create and conduct proposal and presentation based on clients needs and closing of orders
- Appropriate engagement post sale with regard to project deployment, working closely with the projects and delivery team
- Regularly interact with customers and develop excellent relationships with them.
- Consistently meet and exceed sales targets
- Provide timely weekly, monthly and quarterly sales reports
- Initiate and coordinate development of action plans to penetrate new markets
Qualifications & Skills
- MBA in Sales or Marketing from a reputed institute
- At least 8+ years of B2B sales exposure
- Experience in IT Product sales (Preferable Payroll, HRS or ERP product sales) with direct selling experience for at least 3+ years.
- Proficient and demonstrable experience in prospecting, qualifying, creating value-based demonstrations
- Consistently achieved / exceeded sales targets in the existing organization
- Should have worked with at least one CRM software for planning and recording sales activities.
- Excellent verbal and written English communication skills
- Should be highly motivated and goal oriented
- Highly Customer Focused
- Must be able to work with minimal supervision
- Very good Networking skills
External Skills And Expertise
About Greytip Software
Greytip Software is India’s largest provider of cloud HR & Payroll software solutions (greytHR), with a customer base of over 15000+ we touch the lives of 10,00,000+ active users & employees daily. Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud solution, greytHR.
Position Purpose
Seasoned and resourceful professional whose primary responsibility is to research and pursue new business leads, work on business proposals, RFPs and presentations which are a persuasive representation of Greytip’s products/services. Essentially, acquire strategic customers and contribute to the expanding business of the organization
Duties & Responsibilities
- Responsible for New Business Development via prospecting, qualifying, selling and closing software product sales in the Enterprise Division
- Creates and conducts effective presentation and product demos
- Uncover potential clients needs to sell solutions
- Identifying customer needs / issues / challenges that Greytip can solve with our Enterprise solutions and pitch our product to assist the customer in addressing them
- Create and conduct proposal and presentation based on clients needs and closing of orders
- Appropriate engagement post sale with regard to project deployment, working closely with the projects and delivery team
- Regularly interact with customers and develop excellent relationships with them.
- Consistently meet and exceed sales targets
- Provide timely weekly, monthly and quarterly sales reports
- Initiate and coordinate development of action plans to penetrate new markets
Qualifications & Skills
- MBA in Sales or Marketing from a reputed institute
- At least 8+ years of B2B sales exposure
- Experience in IT Product sales (Preferable Payroll, HRS or ERP product sales) with direct selling experience for at least 3+ years.
- Proficient and demonstrable experience in prospecting, qualifying, creating value-based demonstrations
- Consistently achieved / exceeded sales targets in the existing organization
- Should have worked with at least one CRM software for planning and recording sales activities.
- Excellent verbal and written English communication skills
- Should be highly motivated and goal oriented
- Highly Customer Focused
- Must be able to work with minimal supervision
- Very good Networking skills
Internal Description
About Greytip Software
Greytip Software is India’s largest provider of cloud HR & Payroll software solutions (greytHR), with a customer base of over 15000+ we touch the lives of 10,00,000+ active users & employees daily. Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud solution, greytHR.
Position Purpose
Seasoned and resourceful professional whose primary responsibility is to research and pursue new business leads, work on business proposals, RFPs and presentations which are a persuasive representation of Greytip’s products/services. Essentially, acquire strategic customers and contribute to the expanding business of the organization
Duties & Responsibilities
- Responsible for New Business Development via prospecting, qualifying, selling and closing software product sales in the Enterprise Division
- Creates and conducts effective presentation and product demos
- Uncover potential clients needs to sell solutions
- Identifying customer needs / issues / challenges that Greytip can solve with our Enterprise solutions and pitch our product to assist the customer in addressing them
- Create and conduct proposal and presentation based on clients needs and closing of orders
- Appropriate engagement post sale with regard to project deployment, working closely with the projects and delivery team
- Regularly interact with customers and develop excellent relationships with them.
- Consistently meet and exceed sales targets
- Provide timely weekly, monthly and quarterly sales reports
- Initiate and coordinate development of action plans to penetrate new markets
Qualifications & Skills
- MBA in Sales or Marketing from a reputed institute
- At least 8+ years of B2B sales exposure
- Experience in IT Product sales (Preferable Payroll, HRS or ERP product sales) with direct selling experience for at least 3+ years.
- Proficient and demonstrable experience in prospecting, qualifying, creating value-based demonstrations
- Consistently achieved / exceeded sales targets in the existing organization
- Should have worked with at least one CRM software for planning and recording sales activities.
- Excellent verbal and written English communication skills
- Should be highly motivated and goal oriented
- Highly Customer Focused
- Must be able to work with minimal supervision
- Very good Networking skills
Job role:
We are looking for a tech-savvy Business Analyst, Pre-Sales Representative with an ability to do hands-on Sales. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. You will be speaking to Who's Who of the fintech world.
It is an added advantage if you have experience in developing leads from marketing campaigns and meeting sales quotas. You will be responsible for the entire sales cycle from establishing customer contact until signing a deal. You will also ensure proper after-sales service.
Job Location: Indore | Full Time | Experience: 0 to 6 years | Salary ∝ Expertise | Rs.1.8L ~ Rs.3L | Freshers allowed
About the company:
Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand. KYC | Field Verification | Data Collection | eSign | Tier-2, 3 & 4
We want to make REACH across India (remotest places), as easy as ordering pizza, on-demand. Already serving 11000 pin codes (57% of India) | Website: www.anaxee.com
Important: https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">Check out our company pitch (6 min video) to understand this goal - https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">https://www.youtube.com/watch?v=7QnyJsKedz8
Responsibilities:
- This is not another Sales job, it involves Concept Selling too.
- Find customers for Products & Services provided by the company
- Contact potential clients via phone, emails, and LinkedIn
- Identify client needs and suggest appropriate products/services
- Customize product solutions to increase customer satisfaction
- Build long-term trusting relationships with clients
- Proactively seek new business opportunities in the market
- Directly report to the CEO
- Stay up-to-date with new products/services and new pricing/payment plans
- Keep an eye on the competition.
Requirements:
- Proven work experience as a Business Development Representative, Sales Account Executive or similar role
- Hands-on experience with multiple sales techniques (eg: inbound, outbound, field sales)
- Track record of achieving sales quotas
- Experience with CRM software, Online tools for effective sales
- Understanding of sales performance metrics
- Excellent communication and negotiation skills, Good Email writing skills
- Ability to deliver engaging presentations
- Degree in Marketing, Business Administration or relevant field.
Java
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon