Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
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We are looking for a Rust Developer to join our cutting-edge development team as it grows. The candidate must be comfortable working in an agile environment and can take the lead when necessary.
Responsibilities:
- Responsible for developing the product as per the product specification defined by the product managers
- Responsible for performing research on the best methods of implementing the requirements
- Author and curate technical documentation to support delivery, maintenance, and adoption
- Work with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise governance strategies to optimise the overall performance
- Design and develop automated deployment and maintenance mechanisms
- Solving development challenges and making architectural decisions by understanding the larger picture of the project goals
- Expanding your existing skill set, and picking up on various rust-dependent frameworks
- Confidently communicating and collaborating with your fellow developers in an office set-up.
Requirements:
- Must have experience in Rust programming language
- Have excellent knowledge of different data structures and algorithms
- Working knowledge of any other programming language Python, Java, or JavaScript is good to have
- Experience with, or understanding of, Kafka or Redis, Cloud infrastructure services, and Docker is an added advantage
- Experience with SQL or NoSQL databases, MySQL, MongoDB, Elasticsearch, etc.
- Experience in Backend and APIs development
- Experience in analysing and optimising the platform's performance
Team Lead + Software development for SAP ABAP & .Net
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Management degree
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SAP ABAP certified
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Minimum 8+ years of Experience in development
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Team management
We are looking for passionate, talented, and motivated Developers to join our team and help deliver high-quality technical solutions. If you’re excited about working on the newest technologies and delivering value with a sense of ownership, then you should join us.
What you will do:
- Write clean code that follows industry standards and best practices.
- Participate in architectural discussions to improve our technology stack.
- Innovate ideas to promote best practices.
- Work closely with cross-functional stakeholders to make collaboration better between teams.
- Deliver high-quality and maintainable code using test-driven methodologies.
- Participate and contribute towards improving the development process and practices within the team and across the organization.
Qualifications:
- You will have a minimum of 3 years of industry experience developing on the FullStack
- Experience with CSS, HTML, Javascript
- Experience with RESTful services
- Knowledge and experience in building scalable Node.js applications
- Continuous integration/continuous deployment experience
- Experience with building tools such as Webpack, grunt, gulp, babel etc.
- Strong desire to learn and share knowledge with others
Desired Skills:
- Strong understanding of data structures and design patterns
- Experience with one or more front-end Javascript frameworks is a BIG plus
- Full understanding of the complete web technology stack including how to architect highly scalable solutions
- Experience with Relational or NoSQL databases
- Working knowledge of AWS services.
Role - Technical Activation Consultant
Experience - 4 to 8 years
Location - Gurgaon, Delhi
Qualifications - B.E / B.Tech / BCA / BSc-IT
About our client :
Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
- Lead technical projects, installation, and configuration for all new customers through a team of technical consultants
- Liaise with vendors for scheduling interface tests and ensure project timelines are honored.
- Collaborate with the IT Coordinate directly with on-site IT, vendors, and off-site helpdesks over email or phone calls to complete technical assignments.
- Work closely with the Project Manager and flag any technical issues in time.
- Document the Interface testing and other details, and update and complete all handovers.
- Do an audit of newly implemented properties for the initial few weeks and identify the repeated issues reported by the property.
- Troubleshoot technical issues faced which could be related to external interfaces, networking, applications, etc.
- Coordinate with an engineering group for installation-related issues.
- Provide Level 2 support for any production-related technical issues.
Technical Competencies you'll possess :-
- In-depth knowledge of Windows servers and strong Windows Administration skills.
- Good understanding of Networking, Firewall, Infrastructure, SQL, and IIS Configuration.
- Experience with Cloud Services (AWS
- Working knowledge of interfaces and integrations of systems.
- Enhanced troubleshooting skills and solution mindset for repetitive issues.
- Possess a good understanding of Internet-based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc
- Implements new hire onboarding, orientation and employee recognition programs
- Performs routine tasks required to administer and execute plans on compensation, benefits and leave; disciplinary matters; disputes and investigations; performance appraisals and talent management; productivity, recognition
- Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
- Maintains compliance with employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
- Performs other ad-hoc duties as assigned
- Excellent verbal and written communication skills
- Excellent interpersonal, people management and conflict resolution skills
- Excellent organizational skills and attention to detail
- Proven experience in payroll processing, HRMS system, employee record management and other relevant databases
- Experience in implementing programs for employee benefits, improving engagement and to creating a healthy work environmentKnowledge of conducting upskilling, train
- ing and team building programsThorough knowledge of employment-related laws and regulations
- BBA and MBA in HR or related field required
- 3-5 years of experience in a human resource generalist role
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Integrating the front-end elements built by yourco-workers into the application.
- Integrating user-facing elements developed by front-end developers
- Building efficient, testable, and reusable PHP modules
- Integrating data storage solutions (MySQL / MongoDB, Redis, S3, Elasticsearch)
- Integrating Amazon Web Services (RDS, S3, CloudFront, Elasticsearch Service etc.)
- Managing code in repositories
- Solving complex performance problems and architectural challenges
- Troubleshooting, testing and maintaining the core product software and databases to ensure strong optimization and functionality
What you need to have:
- B.Tech / B.E.; BCA; MCA; Any Graduation
- Basic knowledge of PHP web framework (Laravel, CI etc.) or Strong knowledge of Magneto/ OpenCart
- Understanding the fully synchronous behavior of PHP
- Basic understanding of MVC design patterns
- Basic understanding of front-end technologies, such as JavaScript/Ajax, jQuery, HTML5, and CSS3 iented PHP programming
- Understanding accessibility and security compliance
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Creating database schemas that represent and support business processes
- Familiarity with SQL/NoSQL databases and their declarative query languages
- Experience in common third-party APIs (Google, Facebook)
- Basic understanding of code versioning tools, such as Git
- Passion for best design and coding practices and a desire to develop new bold ideas
- Self-motivated and ready for challenges
- Team member with excellent communication skills.
- A desire to learn new skills and technologies
- The ability to seek solutions independently
- The drive to work in a fast-paced environment
About BuyStars
BuyStars is a well-funded new age gaming platform merging finance, trading and gaming. The platform enables fans to trade cricketers thereby turning their interest into a 24x7 speculation game. The company is funded by Chiratae Ventures, Leo capital, Saison Capital and top angels. The founders, https://www.linkedin.com/in/aman-satija-09510615/">Aman Satija and https://www.linkedin.com/in/sriramkrishnamoorthy/">Sriram Krishnamoorthy, come with 15+ years of product, business and gaming experience. https://www.linkedin.com/in/nitinggoel/">Nitin Goel heads engineering and was last working for Amazon USA where he was one of the core architects for AWS.
BuyStars is a Technology company by building long term and scalable solutions for billions of sports fan across the globe. BuyStars will be launching their product by Feb end, 2022.
Engineering@BuyStars
Buy Stars is looking to build a results-oriented rockstar Engineering team. An ideal candidate for us would be a passionate builder of great products/frameworks and has excellent leadership qualities. You are someone who would thrive in a fast-paced environment and is able to create an environment for others to thrive too. You are enthusiastic about all aspects of the business and able to make fast paced decisions to drive consumer satisfaction and business growth.
In this role, you will be responsible for architecting and owning the end-to-end delivery of front end consumer experience for trading and fantasy gaming. You will be responsible for driving front end components as a decoupled platform to drive faster experimentation and that is extensible to cutting edge backend technologies in trading and gaming. You are someone who leads by example to drive software best practices and innovations in the team. You are a problem solver by nature, capable of taking bigger responsibilities and should be an enthusiastic learner.
Responsibilities
- Own end-to-end delivery of trading and fantasy front end platform. Make and own the architectural decisions to deliver positive impact to the customers and the business.
- Solve ambiguous problems. Architect, design and build user friendly and responsive user experiences. Architect the gracefully degradable front end experience in case of high latency, system errors, low bandwidth etc. Strong understanding of the backend system constraints like latency, availability, error propagation etc.
- Own the continuous delivery of features on iOS and Android applications.
- Influencing the backend API requirements.
- Deliver through others and work as a force multiplier in the team. Lead by example, mentor and guide team members on everything from structured problem solving to development of best practices.
- Drive operational excellence in the team, to measure and review the consumer facing tech metrics. Drive decisions to coarse correct the architectural choices to have a positive impact.
- Work independently with stakeholders like product managers, team members, business analysts, customers and API vendors.
- Stay ahead of other team members to learn new web technologies like web3, conceptualize and define the proof of concepts around them to solve critical business problems.
What are we looking for?
- 4-7 years of experience as an app and front end developer.
- BTech, MTech in Computer Science or a related technical discipline (or equivalent) and excellent track record of delivering end-to-end mobile applications.
- 4-7 years of experience in various front end technologies like JS, React, React Native, HTML, AngularJS and iOS/Andriod App development.
- 3-4 years of experience in using cloud technologies like Firebase for app-development.
- 3-4 years of experience in automating the testing of web applications and various UI interaction patterns.
- Experience with defining the RESTful API.
- Experience in architecting and end-to-end delivery of at-least one large scale mobile application.
- Experience in technically leading the team of at-least 4-5 members. Managing the agile software development best practices in the team.
- Ability to provide simple solutions to complex problems
- Excellent track record in operational excellence. Building and defining the test strategy for the gracefully degradable user experience in cause of backend outrages. Self-motivated to think long term solutions to fix recurring or severe problems
Preferred
- Domain knowledge in Finance, Banking, Trading or Gaming software systems.
- Experience in people management.
About the Company:
Torre Capital (https://www.torre.capital/) is a VC funded Singapore based Financial Technology company and a Registered Fund Manager in Singapore. We are creating a fully digital Wealth-Tech to connect family offices and HNI investors with global opportunities, including alternative assets like Private Equity, Venture Capital, Real Estate Funds, and Hedge Funds. We also offer our investors the ability to invest in high-quality global growth startups, private debt opportunities, and other liquid opportunities (Equity baskets, structured products, etc.). Our team comprises of ex-Mckinsey consultants, Asset management veterans, and Digital experts. We are backed by prestigious VC firms and a network of angels and industry leaders.
Role:
Digital Sales Manager with experience in Financial Services Sales in that particular city. Role reports to Sr. Wealth Manager / Sr. Digital Wealth Manager.
Experience:
Candidates with experience Fintech Space / B2B sales-digital sales in large Tech Startups and with existing network of HNIs
Location:
Mumbai / Ahmedabad/ Bangalore/ Kolkata / Chennai/ Hyderabad / Pune / Jaipur / Surat / Rajkot/ Gurgaon / Noida / Chandigarh / Kochi (Cochin) / Vizag
Role Description:
- You work with the City’s biggest family offices and HNIs to onboard and activate them as our investors.
- Leading our outreach initiative, developing relations with new partners and building firm commitments for collaboration
- Negotiating attractive partnership deals and ensuring mutually beneficial partnership terms that are in line with business objectives and strategy.
- Maintaining and deepening relationships with existing partners.
- Conceptualizing and leading initiatives that give way to potential new revenue channels.
- Developing metrics to measure ROI from the synergies forged.
- Liaising with cross functional teams to create successful outcomes for both the business and its partners.
Qualifications:
- You have a Masters in Business Administration or related discipline from a top tier college or university
- You have at least 2- 5 years experience within a strategic engagements, partnerships & alliances, B2B account management or similar roles.
- You are aware of & are intersted in the FinTech ecosystem.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have a proven track record of meeting/exceeding your targets in your previous roles.
- You have a strong experience within consultative sales and possess the ability to prospect and manage senior level relationships.
What We Offer:
To start with, what we give is a market sustenance compensation and no benefits. If you continue post the first 6 months, we offer a market comp AND performance linked bonus. We firmly believe in the partnership model and any success will be equitably shared. What is on the plate is an entrepreneurial opportunity to build a fintech from scratch, an independent environment where everyone is a co-owner, and a strong team of equally talented individuals. Folks looking for a large paycheck on Day 1 kindly excuse.
- MANAGE END TO END SOCIAL MEDIA ACCOUNTS
- DELIVERY CONSISTENT GROWTH AND ENGAGEMENT
- HANDLE MULTI LINGUAL COMMUNICATIONS [ HINDI AND ENGLISH]
- DEFINE, ORGANISE AND DELIVER SOCIAL MEDIA CONTENT THAT HAS HIGH VALUE.