Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
Shubham Vishwakarma
Full Stack Developer - Averlon
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PlanetSpark is on a mission to build the next generation of confident speakers and creative writers. We are a global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% of teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment. We are Series B funded by some top VCs and are on a 30% month-on-month growth curve. We have our footprint in India, the Middle East, North America, and Australia. Join a passionate team of over 500 young and energetic members and 400+ expert and handpicked teachers on this roller coaster ride to build the most loved brand for kids who will move the world! For more updates, please subscribe to our Instagram handle:
https://www.instagram.com/planetspark/
Roles and Responsibilities:
1. Conduct demo classes as per the PlanetSpark content and methodology
2. Ensure amazing demo experience for the child and parent
3. Conduct regular classes (post enrolment) using in-house curriculum
4. Ensure timely feedback to the child
5. Adhere to the schedule for the demo as well as regular classes
What are the behavioral attributes that we are looking for?
1. Excellent Teaching skills
2. Excellent attention to detail, strong communication skills both written and verbal
3. Ability to build strong relationships with the child/ learner and make the class fun-based learning.
4. Tech savvy
Eligibility Criteria:
1. Excellent Verbal and written communication
2. Willing to work 6 days a week (should be available on Saturdays & Sundays)
3. Willing to invest 3-4 Teaching hours every day
4. At least 1 year of English Teaching experience
5. Should have good Wi-Fi and a Laptop with Webcam
Benefits:
1. Flexible working hours
2. Work from home
3. Exposure to teaching international students
Shifts you can opt for:
- 3pm to 10 pm IST (India kids)
-6pm to 11 pm IST (India kids)
-6pm to 11 pm IST (Europe/UAE kids)
-10 pm to 2 am IST (US/Canada Kids)
-4 am to 8 am IST (US/Canada Kids)
Join us at @Planetspark, if you are passionate about teaching and shaping young minds.
Drive your teaching career to new heights.
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Greeting from DevCare Solutions!!!
Kindly Check the Roles and Responsibilities of US Bench sale Recruiter :
Responsible for full cycle of Recruiting and Bench marketing activities.
Possess knowledge of sales and recruiting processes including sourcing, interviewing, reference checking, tracking, salary negotiations and closing.
Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.
Effectively recruited candidates through Internet research, internal database, referrals, and other strategies.
Maintain and building the vendor contacts.
Well versed about US Terms like W2, C2C, 1099, US Visas, etc.
Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.
Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc leading to joining post placement.
Responsible for achieving a good conversion ratio of submittals into interview and placement.
Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.
Must be having capability to work with a team or individually.
Maintain close contact with candidates/Vendors/ recruiters/offshore team.
Publish progress report to management every week.
Updated about technologies of the Client requirements and knowledge of current IT trends.
About us:
Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.
Name of the company: DevCare Solutions
Year of establishment: April 19th, 2005
Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210
Company address: 579 Executive Campus Dr, Suite 370, Westerville, OH-43082
Company Website : www.devcare..com
It's Complete US Shift (Night Shift)
Shift Timing will be 7.00pm to 4.00am IST
5 Days Working Sat & Sunday fixed Week off
Cab facilities are there for our employees
Dinner will provided in the company
CASEY GALAXY INDIA PVT LTD. – A premier organization of Eastern India is involved in various segment of consumer interest. We are hiring experienced and versatile candidates for the position of Business Development Manager to execute marketing strategy, policy and ethics in the market.
RESPONSIBILITIES: As a Business Development Manager working under the FMCG segment, an ideal candidate must perform the following responsibilities:
Approaching potential leads and them within a stipulated time frame.
Create exclusive distributors, exclusive business associates for the company towards business growth.
REQUIREMENTS:
Bachelor’s degree in business, marketing or related field.
Experience in sales, marketing or related field.
Strong communication skills and IT fluency.
Ability to manage complex projects and multi-task.
- Preparing Scope of Work and Project Plans for the Solution.
- Preparing High Level & Low Level designs as per proposed Solution.
- Design and Implementation of Routing and Switching technologies.
- Design and implementation of Data Centers on SDN technologies e.g. Cisco ACI, VMware NSX.
- Campus LAN and Wireless design, Implementation and Troubleshooting.
- Design and implementation of software defined campus network e.g. Cisco DNA, SD-Access
- Design, Implementation of WAN, and SDWAN Technologies.
- Hands on experience on WAN optimization technologies.
- Troubleshooting and repairing network issues, as well as developing, applying
- Hands on experience on WAN optimization technologies.
- Troubleshooting and repairing network issues, as well as developing, applying and enforcing best practices and policies
- Monitoring and performing routine tests on an assigned system and reporting results.
- Identifying opportunities for continuous improvements
- Contributing and producing regular status reports as required
- Provide resolution to project or customer issues, following proper escalation procedures, in a timely fashion
- Create project documentation and procedures
- Excellent communication (written and oral) and interpersonal skills
- Knowledge and experience of ITIL based service processes: Incident Management, Change Management, Release Management, Problem Management, etc.
PHP
Laravel
CodeIgniter
HTML/CSSWe are looking for a Jr. Laravel developer to join our Backend team at Achieveee.
You will find all the details regarding the position on this page, let’s start first by introducing ourselves.
About Achieveee
Achieveee Design and Development Pvt. Ltd. is an independent product development company established in 2011. We are a team of designers, developers and project managers. We work with businesses to build portals and applications. We have a decade of experience in building quality digital products for our clients. Companies like Red Bull, Adidas Lead, Godrej, PayTM Insider, Lokmat, PayU and many more have trusted us to develop for them.
What will you be doing?
You will be building software products for our clients. We are a service company. Our clients require custom product development either to grow their business or solve their existing problems with help of technology. You will be involved throughout the whole project lifecycle.
- Work on interesting products from early stage planning to deployment
- Be responsible for the development and maintenance of client’s products
- Get clear instructions from Senior Developers
- Collaborate with frontend developers and designers
- Ensure the best possible performance and quality for the projects you are working on
- Learn new things on job and also share your learnings with other members of the team
We select our clients and projects well to make sure our days at work are always bright🔅 Once you are on a client project, you will learn about their whole business soon :)
You should apply if you have
- Industry experience in developing software applications
- Proficiency in web technologies like PHP 7, HTML5
- Working experience on Laravel 6 or higher
- Experience working with RDBMS like MySQL
- Experience in building web services – Rest, would be preferred
- Knowledge of Object Oriented Programming languages and design patterns.
- Familiarity with Git
- Practice of writing clean, stable, unit-tested code and provide accompanying documentation
- Indian nationality
Skills You'll Need to Bring
Good work is not always about writing code, it is much more than that. Below are the skills you need to have to be able to work with us. We know you can’t be perfect at these, but you need to have a keen interest in always polishing in these skills.
- Passion for problem solving
- Being able to estimate time required for executing tasks and respecting timelines
- Friendly and open communication with team members
- Enthusiasm to learn new ways to solve problems for yourself and share with the team
- Should be proactive and capable of executing effective action when required.
Your package
Your CTA will be INR 3.6-4 lakhs per annum, depending on your expertise.
How is life at Achieveee?
- We're small... and we like it that way. We are currently a team of 7 and hiring to be a pack of perfect 10. All remote for now.
- We are all about real people, good ideas, and honest hard work
- We’re proud of the clients and projects that keep us excited
- The team is fun and helpful pack
- You will work with people from whom you can learn a lot. About work, about life!
- We work 5 days a week.
- We encourage you to have good family time, have hobbies and even fun side projects
- For the same, we strongly encourage you to be resourceful and disciplined during work hours
- We encourage discussion around books, movies, travel and current events
- We hope to regular team outings this year after last one in lockdowns
Hiring Process
- Apply by sending your details, projects you have worked on and resume
- We will have a 30 minute video interview if you are shortlisted
- Technical screening which requires you to complete a short task within a week
- Final decision within 2 weeks of your application
How will your growth be?
Your performance as Laravel developer will be assessed every 3 months to keep a record. We have an annual appraisal process for remuneration. It ranges between 15-30% raise. After 2-3 years, you will have an opportunity to accept responsibilities as Senior Developer or a Manage depending on your skills. This will be based on your hold over project planning, collaboration with other stakeholders of the project and communication skills.
If you have been reading this far, you seem to be interested :) We should have a chat.
Navin Kulkarni.
Co-founder at Achieveee.
HTML/CSSPHP- Must possess a fair, clear understanding of fundamentals and concepts of Magento 1/2, PHP.
- Must have strong experience in Magento Extension development.
- Write well-engineered source code that complies with accepted web standards.
- Strong experience of Magento Best Practices, including experience developing custom extensions and extending third party extensions.
- Thorough functional and code level knowledge of all Magento products and all relevant commerce technologies
Responsibilities:
- Contribute to managing end-to-end implementation project life cycle, driving optimization of operating models
- Determine Project Scope, Objectives and Dependencies
- Develop and manage a detailed project schedule, work plan and key milestones
- Determine and Define Project Resource Allocations
- Manage Risks, Issues, Assumptions and Dependencies on Project by assigning appropriate ownership and escalations
- Capture project health metrics, maintaining a central repository for all projects and project information that provide insights into processes and frameworks that work
- Establish and execute Project Governances viz., Steerco Meetings, Weekly Cadences and Track Action Items to closure
- Conduct governance calls for ongoing projects and ensuring project commitments are being met by Darwinbox’s implementation team as well as the Client’s implementation team
- Develop and manage a detailed project schedule and work plan
- Collaborate with Client on requirement changes and initiate change management process
- Identify, document and update the project scope for changes
- Initiate appropriate review and approvals on the changes
- Evaluate and analyze the impact of changes and communicate with stakeholders
- Seek approvals and commitments on the scope, cost and schedule
- Ensure SOP adherence, time-logging, effectively making use/ driving adoption of Project Management tools and methodologies
- Review/prepare Project Plans for implementation projects and monitor resource allocation
- Identify Stakeholder Communication Requirements on project performance metrics
- Collaborate with Product Teams on Product enhancements
- Document impact and prioritize changes to Product Backlog and timelines
- Stakeholder Reporting - Preparing status reports, highlighting risks to the project timelines, proactively escalating potential red flags, and recommending mitigation solutions
- Track Project Closure / Handover activities to downstream teams.
General Requirements:
- B. Tech or an equivalent degree
- MBA or an equivalent degree is preferred but not mandatory
- Excellent written and verbal communication skills
- Ability to work under pressure and adaptable to change
- Excellent time management and problem-solving skills
- Proficiency in MS Office tool.
- Any experience in MS SharePoint, MS Power Automate, Excel Macros, and Project Management Tools like JIRA, and Zoho Projects is an added advantage
- Any Project Management (PMP/ Prince2/Agile CSM) or Agile certification is mandatory
- 8-10 years of prior experience in a project management role is preferred with strong experience in HRMS implementation.
This new age venture has handled over 8,00,000 invoices, assisting over 5,000 suppliers through 10,000 investors in 36 locations across India. Backed by Sequoia Capital, Prime Venture Partners and Tiger Global Management this fintech startup helps in fast and secured transactions without the hassle of collaterals.
As a Content & Communication Lead, you will be responsible for creating and spearheading communications strategy and content management.
What you will do:
- Ideating and maintaining a content and communications calendar aligning with the overall marketing and company goals
- Content writing & editing: blogs, articles, whitepapers, newsletters, reports, ad copies, etc
- Being responsible for all internal and corporate communications
- Helping with PR, branding activities, events, social media marketing, etc
- Providing content for emails, landing pages, sales and product collaterals
- Preparing product launch related content and communication
- SEO & keyword research
- Brainstorming and ideating new concepts for campaigns
- Functioning as the central team helping other functions in the organisation with all communication requirements
- Working with designers and digital marketing team to increase website traffic and organic leads
- Aligning all communications to position company as a thought leader in the industry in accordance with the company's vision
Desired Candidate Profile
What you need to have:- Post graduate degree in relevant field
- 5-6 years of relevant experience
- Experience in social media and content marketing
- Sound knowledge of Wordpress and social media platforms
- Strong SEO skills
- Prior startup and B2B experience are preferred
- Excellent team player with great communication skills
Android Development
Kotlin
JavaWe are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.
Roles and
Responsibilities
As an Android developer, you are responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. You will be responsible to identify and correct bottlenecks and fix bugs. Require d Technical & Professional Skills
1. Strong knowledge of Android SDK, Versions of Android, and how to deal with different screen sizes.
2. Strong Understanding of Full Mobile development life cycle, Android Architecture, SDK, and SQLite DB.
3. Develop App with MVC, MVP and MVVM Architecture.
4. Strong OOPs Fundamentals, Java, REST/JASON, Web Services.
5. Experience with third-party libraries and APIs like location aware apps, google maps, etc.,
6. Expertise in app memory management, multithreading, networking & Security.
7. Proficient understanding of code versioning tools, such as Git.
8. Ability to work in a fast-paced agile development team.
9. Familiarity with continuous integration.
10. Familiarity with designing Native and Hybrid Android Applications.
11. Demonstrated communication skills in a customer/stakeholder facing environment.
12. Must be self-directed, resilient and creative.
Java• Strong leadership skills; 3 years experience leading development teams.
• Experience architecting technical designs based on functional and business requirements.
• Project Management skills
• Exceptional communication skills, verbal and written
• Should be able
• To produce high quality technical documentation for our customers
• To decompose technical tasks and provide accurate estimates
• To coach less experienced members of your team
• To undertake development tasks without supervision, including software designing, programming and Unit testing
• To monitor progress and provide updates to the Project Manager
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon