Customer Service / Technical Service Specialist at Inevolution · Remote only · 1 - 3 years · ₹3L - ₹3.6L / yr · Remote only · Posted 28 Nov 2023
Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs (10)
Flutter
Python
Django
RedisJob Title : Technical Team Lead – Engineering Delivery
Experience : 6+ Years
Level : Senior Individual Contributor (Level 1)
Location : Surat / Ahmedabad (On-site)
Employment Type : Full-time
About the Role :
We’re looking for an experienced Technical Team Lead – Engineering Delivery to guide a cross-functional engineering squad comprising Flutter, Backend, QA, and occasionally Data engineers. This position combines hands-on software development with leadership, architecture, and Agile delivery ownership.
Required Qualifications :
- 6 to 9+ years of software engineering experience, with at least 2 to 3 years in a team or squad leadership role.
- Strong backend development expertise in Python, Django/DRF, REST API design, caching, queues, and WebSockets.
- Working knowledge of Flutter/Dart architecture and patterns (state management, navigation).
- Experience with CI/CD (GitHub Actions, Fastlane/Codemagic), containers (Docker), and AWS (EC2/ECS/ECR, S3, CloudFront, CloudWatch).
- Solid testing and observability practices using PyTest, Flutter tests, logs, metrics, traces, and alerts.
- Excellent skills in estimation, prioritization, and communication.
Preferred Skills (Nice to Have) :
- Experience releasing and managing mobile apps (Play Console, App Store Connect, TestFlight).
- Familiarity with Data/ML delivery pipelines (batch vs real-time inference, model rollout/versioning).
- Understanding of security frameworks such as OWASP, secret management, IAM, and VPC basics.
- Prior experience in health-tech, food-tech, or other privacy-sensitive domains.
Tech Stack You’ll Work With :
- Mobile/Web : Flutter (Dart), React (optional)
- Backend : Python, Django/DRF, Celery, Redis, WebSockets
- Data/Storage : PostgreSQL/MySQL, MongoDB
- Infra/DevOps : AWS (EC2/ECS/ECR/S3/CloudFront/CloudWatch), Docker, Nginx, GitHub Actions, Fastlane/Codemagic
- Quality/Observability : PyTest, Flutter Test, Playwright/Cypress, Sentry/Crashlytics, OpenTelemetry
Review Criteria:
Mandatory:
- Strong Ad Operations Profiles
- 1+ years of hands-on experience in Digital Ad Operations or Programmatic Advertising.
- Practical exposure to DSPs and DV360 for campaign setup, execution, optimization, and reporting.
- Strong understanding of LinkedIn, Meta, and Facebook Ads platforms; ability to coordinate campaign execution per media team plan.
- Proficiency in DoubleClick Campaign Manager (DCM) or similar 3rd-party ad servers for trafficking and tag management.
- Ability to perform QA testing of creative assets, troubleshoot delivery issues, and ensure tracking accuracy.
- Skilled in Excel-based reporting, reconciliation, and campaign data analysis.
- Must have worked in a digital media agency or AdTech environment executing live campaigns.
Preferred:
- Exposure to programmatic buying, audience targeting, and optimization strategies.
Role & Responsibilities:
We are looking for ad operations who will be responsible for the success of the advertising campaigns. This includes accurate building, testing and assignment of advertisements using various ad technologies. This person will also assist in providing support and coverage to global advertising teams as well as ensuring accuracy and security of all ad units.
Key Responsibilities-
Campaign Set-Up and Execution:
- Manage the set-up and execution of advertising campaigns, including generating and testing ad tags for campaign launches.
- Ensure seamless campaign deployment by completing quality assurance and testing of creative assets to verify proper functionality across various browsers.
Technical Adherence and Issue Resolution:
- Ensure that ad creative adheres to technical specifications and promptly troubleshoot any creative issues that may impact implementation, tracking, or reporting.
- Collaborate with internal stakeholders to guarantee the proper set-up and deployment of campaigns, fostering effective communication and alignment.
Collaboration and Reporting:
- Work closely with the Customer Success (CS) team to ensure accurate reporting, optimization, and fulfilment of campaign delivery, facilitating smooth communication and collaboration between teams.
- Maintain meticulous records of creative assets and internal documents related to proposals and campaign execution, ensuring organizational transparency and accountability.
Reconciliation and Optimization:
- Perform reconciliations between media plans and third-party ad delivery platforms to ensure alignment and accuracy.
- Identify opportunities to implement solutions that enhance effectiveness and efficiency in ad operations processes, driving continuous improvement.
Quality Assurance and Testing:
- Conduct thorough quality assurance and testing of creative assets to ensure proper functionality across various browsers and platforms.
Stakeholder Communication:
- Communicate effectively with internal stakeholders to ensure the proper set-up and deployment of campaigns, maintaining alignment with project timelines and objectives.
Ideal Candidate:
- Any bachelor’s degree, Postgraduate or equivalent.
- Minimum Experience 1+ years in the same domain preferably in digital trafficking at a media agency
- Deep understanding of DoubleClick Campaign Manager (experience with other 3rd party ad servers a plus).
- Comfort with Microsoft Excel and ability to consolidate information and work with multiple data points.
- Working on platform like DV360 & DSP mandatory.
Perks, Benefits and Work Culture:
- Competitive Salary Package
- Generous Leave Policy
- Flexible Working Hours
- Performance-Based Bonuses
- Health Care Benefits
Designation
Business Development Executive
Qualification
MBA
Experience
1 – 3 Years of IT Sales ( Knowledge of IT Sales & Product )
Location
Pune / Mumbai
Probation period
Up to 3 months
No. of candidate required
1 for Pune / 1 for Mumbai
Responsibility Skills
· Minimum of 1 to 3 years experience in sales, business development or similar role.
· Having good knowledge of CRM Software + Sales process.
· Ability to demonstrate & present CRM and other software to prospect & provide full fledge training to them.
· Responsible for IT sales(software) for B2B
· Generate leads through various marketing activities such as cold calling, references and various online sources.
· Client meetings with Negotiation closure & sales management.
· The candidate must have good communication skills and convincing skills.
· Manage all communication with clients over mail & in written.
· Building Business relationships with current and potential client.
· Close deal and handle negotiation with the decision makers of prospects.
· Ability to meet individual & Branch targets.
Mandatory Required Assets
· Laptop, Bike
Additional Skill
· Proficiency in CRM software, Market knowledge, Time management and planning skills
· Good communication skills (verbal and written) and convincing skills
We are looking for passionate and highly driven Academic Counselors to join our dynamic team. The ideal candidate will play a pivotal role in guiding students in their upskilling journey by recommending suitable courses in Data Science and other emerging Tech domains. If you have a flair for sales, excellent communication skills, and a passion for education, we'd love to meet you.
MINIMUM 1 year of ED TECH SALES experience required.
Responsibilities:
- Counsel prospective learners via phone, email, or in-person to help them understand the value and benefits of our tech programs.
- Drive sales conversion by identifying student needs and recommending suitable programs.
- Manage the complete sales cycle: lead qualification, counseling, follow-ups, and closure.
- Maintain accurate records of leads, interactions, and outcomes using CRM tools.
- Meet or exceed monthly targets and KPIs.
- Provide detailed course information, industry insights, and address queries effectively.
Requirements:
- Bachelor's degree in any field.
- MINIMUM 1 year of ED TECH SALES experience required.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to influence and negotiate.
- Self-motivated and target-driven with a problem-solving attitude.
- Tech-savvy and comfortable working in a fast-paced environment.
Preferred Qualifications:
- Prior experience in selling Data Science, Tech, or Professional Certification Courses is a plus.
- Knowledge of CRM software (e. g., Salesforce, Zoho) preferred.
Android Development
C++
iOS App DevelopmentCJob Description :-
- Contacting potential partners to establish rapport, arrange meetings and secure new partners. Initiate, structure, and negotiate high-impact strategic brand partnerships directly with Top E-commerce, OEM and Offline partners for various retail/financial products
- Planning and over-seeing new marketing initiatives with partners.
- Researching organizations and individuals to find new opportunities for business
- Finding and developing new market opportunity and improving sales.
- Managing a team of Growth RM's
- Attending conferences, meetings, and industry events.
- Develop quotations and proposals for various clients.
- Develop goals for the development team and business growth and ensuring they are met.
- Train personnel and helping team members develop their skills.
Requirements :-
- Graduate / Post Graduate degree in business, marketing, or related field.
- The ideal candidate will have prior experience in Business Development dealing with Fintech companies, Wealth Management Start-ups, Payment Aggregators and Payment Wallets, acquiring new partners, servicing and managing the account and arranging for meetings and negotiations on behalf of the company.
- Must be an organized multitasker, be able to handle diverse projects at once and meet tight deadlines.
- Start-up experience will be preferable.
- Strong communication skills and IT fluency.
Please find below mentioned Job Description of Relationship Manager profile for your reference.
Company Name :- Bonanza Portfolio Ltd
Location : - Delhi
Qualification : - Any Graduation
Job Description : -
1. New client acquisition, building new relationships and increasing depth in existing relationships with clients.
2. Selling online broking accounts- demat account, trading account.
3. Identifying customer needs, assessing their appetite and providing them investment options.
4. Achieving targets as assigned by the organisation on a monthly basis.
5. Migrating offline clients to do online trading.
6. Backend support to clients.
7. Regular updates to the immediate superior as a when required.
Past experience in the similar role will be preferred.
If you are interested in this opportunity, please feel free to connect or refer to the suitable candidate if you know anyone
KubernetesRelevant work experience:
- 5+ years working in the Information Technology Industry
- 2+ years system engineering or platform engineering
Adobe XD- Someone who has been working as a UI/UX Designer for at least 4-7 years.
- Proven ability to plan and conduct all UX Design activities independently.
- Ability to translate user insights and needs into concepts, User flows, and screens.
- Exceptional design talent with strong attention to detail.
- Proficient with leading design softwares like Figma, Adobe XD, Photoshop & Illustrator.
- Good understanding of Interaction Design and User Experience Design with ability to step in to take Visual Design works.
- Being able to make quick, high fidelity, prototypes.
- Experience with usability engineering is a plus.
- A team player who wants to do great work.
- Good communication and convincing skills.
- Bachelor/Masters in design / UX Certification(HFI) is a plus.
- Must have an impressive portfolio with relevant case studies.
Jenkins
DockerKubernetesSpecific responsibilities commensurate with experience and include:
- Ability to react quickly and effectively to identify and resolve issues that heavily impact CI/CD system (immediate mitigation of impact, long-term resolution including strategies for risk mitigation/monitoring/alert for proactive resolution of potential future occurrences)
- Design, develop, unit test, and implement build automation scripts including environment configuration validation processes
- Automate and improve development process by evaluation and introduction of new tools and scripts, and manage their life cycle and validation
- Determine branching strategy and maintain branches for various components, products, and product lines
- Come up with solutions to open-ended problems that focus on workflow improvements for the Software department
- Address issues with well-defined requirements efficiently; come up with short-term and long-term solutions and staged deployment strategies
- Self-driven-- takes action to move tickets from start to completion with minimal oversight
- Ability to communicate with and consider perspectives of stakeholders including but not limited to: IT, software development, verification
- Ability to break down a problem into smaller components and solve them in a logical, controlled, clearly explainable approach
- Lead the creation and maintenance of a pre-production environment as a testbed for build process improvements and changes before deployment to the production environment
- Gather metrics via direct input, data based on analysis of developer working habits analysis and pain points to assess current state and areas requiring further improvement
- Define chain of communication and immediate paths of action in the case of a build fault state
- Ability to work within constraints of the internal network without access to commercial cloud solutions
- Create metrics that define ‘efficiency’ and ‘reliability’ in measurable terms, and track them
- Perform static code and security analysis
- Design and execute unit tests and perform code coverage analysis
- Able to work in Agile development team environment
Key Requirement & Qualifications:
- Bachelor’s degree (or higher) in Electrical Engineering, Computer Engineering, Computer Science or equivalent
- 6+ years (minimum) experience handling Build, Release, and Deployment of software on Windows and/or Linux environments (on-premise)
- Experience with the development and deployment of CM processes and tools
- Build automation for .NET using TeamCity (Jenkins is an asset)
- Scripting languages: Windows batch scripting, Powershell, Ant/NAnt
- Source control systems usage, branching strategies, and workflow (Git preferred, Subversion)
- 6+ years of hands-on programming experience with C# and .NET (both Framework and Core)
- Troubleshooting and debugging-- what information to gather when there are issues with CI/CD system, and how to gather it (i.e., analyzing network communication? Windows crash dumps, java logs, etc.)
- 6+ years (minimum) in web/desktop application software development experience
- Excellent problem solving, critical and analytical thinking
- Strong team player who understands SDLC and QA methodologies
- A professional, results-oriented individual with a high degree of self-motivation
- Excellent written and verbal communication skills and the ability to coordinate work/activities with multiple software/IT teams
- Working with virtual machines and build management on virtual machines (VMware preferred).
- Managing configurations for multiple build environments
- OS administration and scripting experience (Windows is a must, Linux desired)
- Experience with test automation tools (NUnit, customer inhouse frameworks) and strategies is an asset
- Creation and maintenance of monitoring and alert systems (Zabbix)
- Familiarity with databases (SQL-based) - create, modify, optimize (via script)
- Data and metrics gathering, aggregation, and reporting
- Experience with work management and documentation tools: JIRA and Confluence
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon