Cutshort logo
Inevolution logo
Customer Service / Technical Service Specialist
Inevolution
Customer Service / Technical Service Specialist
Inevolution's logo

Customer Service / Technical Service Specialist

at Inevolution

Agency job
1 - 3 yrs
₹3L - ₹3.6L / yr
Remote only
Skills
Communication Skills
Customer Service
Customer Support
Customer Success
Corporate Communications
Effective communication
Business Writing
Customer Relationship Management (CRM)
Strategic thinking
Zendesk
Salesforce
ServiceNow
Technical support
Technical communication

Primary Customer Facing Responsibilities:


  • Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
  • Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
  • Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.


Key Responsibilities:


Case Analysis and Critical Thinking:

  • Develop comprehensive knowledge of client products and the ticketing system.
  • Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

  • Provide accurate information and solutions for client software products or services.
  • Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

  • Ensure customer satisfaction by following up and updating customer status before case closure.


Client and Operational Responsibilities:


  • Coordinate with team leads and managers for guidance on escalated cases.
  • Record detailed events and problem resolutions in system logs.
  • Forward customer feedback and suggestions to the appropriate internal team.
  • Suggest improvements to processes and knowledge resources.
  • Participate actively in team meetings and maintain effective communication with internal teams.
  • Report to client leads and managers as required.


Requirements:


  • Experience in help desk, software product support, and customer service.
  • Tech-savvy with knowledge of computer operating systems, software, and hardware.
  • Excellent written and verbal communication skills in English.
  • Degree in a relevant field preferred.
  • Proficient with Microsoft Office, Google Sheets, and other business software.
  • Own a desktop/laptop with a stable internet connection.
  • Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.


Additional Information:


  • This is a fully remote position with a 5-day work week.
  • Requires approximately 9 hours of work per weekday.
  • Compensation is competitive and billed hourly.
  • Opportunity for long-term growth and additional responsibilities within the organization.


Our Commitment:


We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.


Benefits:


  • Work-from-home flexibility.
  • Career advancement opportunities and professional development support.
  • Supportive and collaborative team environment.


Application and Selection Process:


Initial Application:


  • Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.


Written Assessment:


  • Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.


Virtual Interview:


  • Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.


Onboarding and Training:


  • Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.


About Inevolution


Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.


We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.


Company Web : https://inevolution.in/

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

Similar jobs

Absolute Web Company Pvt Ltd
Kavita Bhandari
Posted by Kavita Bhandari
Vadodara
1 - 4 yrs
₹2L - ₹3L / yr
Software project management

Coordinate internal resources and third parties/vendors for the flawless execution of projects


Ensure that all projects are delivered on-time, within scope and within budget


Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility


Ensure resource availability and allocation


Develop a detailed project plan to track progress


Use appropriate verification techniques to manage changes in project scope, schedule and costs


Measure project performance using appropriate systems, tools and techniques

Read more
sss placement
sss placement
Agency job
Janakpuri, Delhi, Gurugram, Noida, Ghaziabad, Faridabad
3 - 5 yrs
₹4L - ₹8L / yr
skill iconiOS App Development
skill iconObjective C
skill iconSwift
iPhone SDK
RESTful APIs
Golden Job Opportunity for Experience Candidate

Job Profile :- IOS Developer

Job description :-

Responsibilities:

1. Design and build applications for the iOS platform
2. Ensure the performance, quality, and responsiveness of applications
3. Collaborate with a team to define, design, and ship new features
4. Identify and correct bottlenecks and fix bugs
5. Help maintain code quality, organization, and automatization

Skills

1. Proficient with Objective-C or Swift?and Cocoa Touch
2. Experience with iOS frameworks such as Core Data, Core Animation, etc.
3. Experience with offline storage, threading, and performance tuning
4. Familiarity with RESTful APIs to connect iOS applications to back-end services
5. Knowledge of other web technologies and UI/UX standards
6. Understanding of Apple?s design principles and interface guidelines
7. Knowledge of low-level C-based libraries is preferred
8. Experience with performance and memory tuning with tools?
9. Familiarity with cloud message APIs and push notifications
10. Knack for benchmarking and optimization
11. Proficient understanding of code versioning

Experience :- 1 to 4 years

Salary :- 6 to 8 LPA

Location :- Janakpuri

only Male Candidate can apply
Read more
Quick Brown Fox
at Quick Brown Fox
2 recruiters
Mehak Sachdeva
Posted by Mehak Sachdeva
Noida
0 - 4 yrs
₹2L - ₹5L / yr
Adobe Photoshop
skill iconAdobe Illustrator
Adobe Premiere Pro

This position is for our social media wing.

 

We would expect you to come armed with a sense of humor and an obsession with colors. Know your software, ditch the normal, and create more wacky Wednesdays than we could have ever imagined. You should be someone who can take direction from written or spoken ideas and convert them seamlessly into images, layouts, and other designs. You must be persistent and creative, with experience and demonstrated success in graphics designing.

 

This position is a full-time job at QBF Noida Sector 1 location.

 

Work Experience: 2+ years hands-on experience

 

Roles and Responsibilities

 

  • Be part of the creative process from concept to completion.
  • An intimate understanding of design, copy, and web best practices/guidelines, and a strong understanding of the latest creative trends.
  • Possession of creative flair, versatility, conceptual/visual ability, and originality.
  • Self-starter with a positive and enthusiastic attitude, the ability to work independently as well as in cross-functional groups and professionalism regarding time, costs, and deadlines.
  • Stays abreast of the evolving technology and design landscape including the emergence of new standards and devices.
  • Excellent communication skills, ability to multi-task in a fast-paced environment.
  • Prioritize and manage work while adhering to project timelines in a fast-paced environment.
  • Continually push your design experience and knowledge of new design trends and tools to help contribute to improved work processes within the team.
  • Creative agency or editorial background a plus.
  • Collaborates with the creative team in the production of marketing materials and media.
  • Ensures visual communication and brand standards are met.
  • Contributes innovative ideas to shape effective ad experiences across digital, mobile, print, and video platforms.
  • Meet with internal clients to develop the materials needed.
  • Meet deliverables timelines.
  • Think creatively and develop new design concepts, graphics, and layouts.
  • Prepare rough drafts and present your ideas.
  • Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts

 

Required Experience and Skills

 

  • Bachelor's Degree in Graphics Designing or other relevant courses
  • 2+ years of experience in graphics designing
  • English: Fluent
  • Adobe Photoshop, Adobe Illustrator, Video Editing is a must.

 

Perks

  • 5 days working

 

How to apply

  • Please share your CV along with the work portfolio.
  • Applications without a portfolio will be rejected.

 

Read more
PivotRoots
at PivotRoots
6 recruiters
Sneha Vaidya
Posted by Sneha Vaidya
Mumbai
4 - 9 yrs
₹5L - ₹10L / yr
Visual Designing
Progressive Web Apps (PWA)
Responsive Design
User Interface (UI) Design
InVision
+3 more
Looking for expert who can translate Ideas into Visuals PivotRoots is seeking a talented, personable visual designer who can assist the User Experience Visual Design team by working with other designers and development teams on a variety of projects. The PivotRoots User Experience Design group is a multi-disciplinary team of professionals. You Are Great At · Creates innovative visual design, layouts, iconography and interactive solutions to ensure that all projects are consistent with the corporate brand and identity. · Experience with designing of multi-channel services or experiences. · Provide detailed design and layout specifications for responsive / Adaptive / PWA UI design · Experience in participating in co-creation sessions and collaborative workshops with stakeholders and users. · Understand and design complex functional specifications · Responsible for production design and asset management for each project assigned · Work closely with software developers, interaction designers, usability specialists, and product managers · Deliver all design solutions on time, with a high focus on detail · A strong grasp of industry standard design and prototyping software (Sketch, InVision and Adobe Creative Cloud) What It Takes · High level of proficiency with leading design software packages, including the core Adobe Creative Suite products. · Excellent written and oral communication skills · Demonstrates strong commitment to high quality personal work ethic, while adhering to departmental and corporate standards, · Demonstrates strong interpersonal and organization skills, meeting all project deadlines · Works well independently and efficiently in a fast-paced environment, adjusting priorities quickly in response to changing corporate/departmental goals. · Strong sense of branding, usability and is adaptable with visual design styles. Educational Background · Accredited post-secondary User Experience and/or Visual/Graphic Design-focused program (3+ year programs preferred) · Minimum 5 years of working experience in UX-related visual/graphic design · Design portfolio required (provide PDF or URL of sample design work)
Read more
Netradyne Technology
at Netradyne Technology
2 recruiters
Mohan T
Posted by Mohan T
Bengaluru (Bangalore)
3 - 8 yrs
₹10L - ₹20L / yr
skill iconPython
skill iconJava
MVC Framework
ORM
Relational Database (RDBMS)
+1 more

Overview

At Netradyne, we are revolutionizing the conventional mapping paradigm with our Dynamic mapping technology. Our unique approach leverages computer vision, Edge Computing, and crowd sourcing to deliver rich, highly accurate content in real-time, critical to the successful development of maps

 

What you will be doing ?

You will work in a fast-paced environment including multiple platforms, architectures, and technologies. You will be responsible for

  • Development of various cloud/web components to ingest, process, transform and visualize data at scale.
  • Contribute to algorithm development and automated evaluation for measuring quality.
  • Follow engineering best practices (unit testing, continuous delivery etc.)
  • Deployment and monitoring of production ready infrastructure

 

Skills

  • Strong analytical and problem-solving skills.
  • 3-7 years strong programming experience in Python/Java .
  • Hands on knowledge in at least one MVC and ORM frameworks.
  • Familiar with at least one frontend framework i.e. React/ Angular
  • Working knowledge of at least one RDBMS or NoSQL database.
  • Exposure to Geospatial databases and tools like Qgis,OSM will be a plus

 

Read more
Aderlogik IT solutions Pvt. Ltd
Jaywant Dhomse
Posted by Jaywant Dhomse
Nashik
4 - 7 yrs
₹9L - ₹11L / yr
skill iconPostgreSQL
skill iconRuby
Rails
html5
css3
+3 more

Given below is the JD of our company.

Company Name:  Solbeg India Pvt. Ltd

Company Website: http://solbeg.in/">http://solbeg.in/

Solbeg India team includes software development professionals with solid experience and deep technical expertise in implementing custom applications, including web and mobile solutions.

Job Description:

  1. Atleast 6+  years of industry experience relevant in ROR.
  2. Understand the application requirements.
  3. Design, Develop and test the requirements.
  4. Knowledge on DevOps and agile methodologies is an added advantage.
  5. Proficient in the following skill set

Ruby, Rails, HTML, CSS3, Javascript & Jquery, MVC concepts

  1. Good troubleshooting and debugging skills are must.
  2. Should have knowledge on API development and UI development using Ruby.
  3. Should have knowledge on any of the version control.

Job Location:  Navi Mumbai (Kharghar)

Job Skills required: ROR Developer

Experience:  5+ years

 

Apart from JD, I would like to provide you more details like the range of salary / package can be from 10 lakhs to 16 lakhs.

The experience of candidate should be like from range 5 to 7 years, which should be relevant in ROR.

The notice period or joining period should be less than a month.

 

So can you proceed further on documentations, so that we can start as soon as possible.

If you would like to connect with me on skype, here it is jaywant.dhomse.

Read more
Thence
at Thence
5 recruiters
Rachel Fernando
Posted by Rachel Fernando
Bengaluru (Bangalore)
3 - 7 yrs
₹10L - ₹16L / yr
Business Analysis
Agile/Scrum
Project Management
Resource management
Work breakdown structure
+3 more
Role Overview


We’re looking for a Sr.BA – UX who will be responsible for identifying and defining product feature requirements and helping to determine solutions to meet business needs or resolve business problems. You will focus on growing and developing the end services offered by our existing clients. You will also build business cases for the prospective clients and thereby demonstrate the value proposition of our products.

 

In this role, you will closely work with our Clients, Directors and Thence Team.


Duties & Responsibilities


Business Function

  • Understands business strategy and goals by studying the business function, collaborating with the client and gather business requirements.
  • Documentation of formal requirements, use cases, user stories, User Journey which ensure that the UX solutions proposed are fit for purpose, meet business needs and are operationally sustainable.
  • Collaborate with UX team members to maximize and leverage the understanding of business functional and non-functional requirements.
  • Manages the progress of projects by tracking activity, resolving issues, and recommending actions; Provides senior management and client stakeholders with regular updates on deliverable timeline and project status.


Team Function

  • Complete ownership of project delivery, utilising the available resources
  • Hiring quality talent to the team, evaluating assignments, taking interviews
  • Help groom in-house talent to become leaders by constant guidance and feedback
  • Manage multiple resources on reporting relationship, evaluating performance, handling appraisals


Competencies

  • Collaborating on user experience planning
  • Consulting with clients and a range of team members
  • Researching interaction design trends and apply to deliverables
  • Researching technology trends that apply appropriately for a given project
  • Creating/designing wireframes, process flows, user personas, and journey maps
  • Use storyboarding, task analysis, and user research tasks to capture and develop user requirements
  • Conducting user research activities such as usability testing, ethnographic research, card sorts, and surveys
  • Analyze web analytics to generate meaningful usage insights.

Skills Required
  • Working with business to identify opportunities for improvement in business operations and processes through facilitation, elicitation, visual modelling and critical thinking
  • Ability to effectively conduct requirements gathering sessions and concisely documenting the outcome
  • Understanding of the business requirements, capture and track the details required to produce the end product, and document same in the form of user stories / use cases and process flow maps, content matrix
  • Strong analytical and problem-solving skills and a self-starter.
  • Ability to take initiative and proactively offer suggestions and resolutions.
  • Proactive problem solver who, handle multiple complex projects and tasks.
  • Great communication skills; the ability to clearly explain design decisions and process to anyone in the company.
  • Entrepreneurial mindset and self-starter who actively seeks ways to improve the customer experience.
  • Excellent verbal and written communication skills.


Skill Sets

  • Agile Methodologies
  • Scrum
  • Client Handling
  • Resource Planning
  • Project Management
  • Business Analysis
  • Requirement Gathering
  • Wireframes
  • Work Breakdown Structure
  • Team Management
Qualification/Experience Required

The ideal candidate will be an inspiring and confident team player with:

  • Bachelors or Masters Degree in Management (desirable)
  • Above 4+ years of Business Analysis/Project Management experience in UX environment (desirable)


About Thence

Thence is a dedicated Digital UI/UX Design Agency with emphasis on Deep User Research, Lean UX Design Methodology, and Continuous Optimization.

Our proprietary user-centric KaiXen framework progressively improves the User Experience of your digital assets.

Working with Start-ups, Small & Medium Businesses, and Enterprises across the globe, our UI/UX solutions span Web and Mobile Apps, Websites, AR/VR, and Chat/Voice applications.

With a mission to enable every business to offer the best of User Experience, our vision is to empower the next billion with usable technology.

Founded as WinkTales in 2012, Thence started as a niche UX Design Studio and has since transformed to offer full-cycle UX Solutions.

We are a Clutch.co Global Top 15 UI/UX Design Agency.

Services:

UX Design | UI Design | UX Research | Interaction Design | UI Development | UX Testing | UX Audit | AR/VR Experiences | UX Life Cycle Management | UX Lab

Please check about the company, our work and culture at http://www.thence.co" target="_blank">www.thence.co

Why Thence
  • Clutch Global Top 15 UI/UX Design Agency & ranked #2 in India
  • Accelerated learning environment amongst talented team members
  • Culture that promotes challenging oneself & continuous improvement
  • Perks & Employee friendly policies
  • End- to-end Ownership given to team members
 
Read more
Avasant
at Avasant
1 recruiter
Ankit Gupta
Posted by Ankit Gupta
NCR (Delhi | Gurgaon | Noida)
2 - 3 yrs
₹4L - ₹6L / yr
AJAX
NOSQL Databases
skill iconJavascript
skill iconPython
skill iconjQuery
+3 more
Person will be responsible for development of solutions and platforms for Avasant. The role is part of a new group within Avasant – Avasant Labs, which is bringing together technology, software and analytics along with Avasant’s consulting expertise to develop solutions which deliver greater insights and value to our clients. Responsibilities: Build and maintain state of the art web application using a variety of languages and tools. Build frontend application for a data rich web product. Build the application, test it, document it, and deploying it at scale. Work closely with and incorporate feedback from product, designers, and other key stakeholders in the company. Develop a project through its entire lifecycle. Supports the team in writing documentation and building tools to enhance productivity. Quickly learn new technologies and adapt to a fast-paced development environment. Skills Requirements: Good knowledge of Python (2+ years) Has written Python code on a team in a professional setting Experience with Python-powered web-apps (Flask,Django, Jinja, Google Cloud, Google App Engine) Strong skills in JavaScript, Ajax, jQuery,Bootstrap, CSS, CSS3, and HTML5, XML, REST API, Web Services (2+ years) Basic knowledge of how to code user interaction in JavaScript (knowledge of how to manipulate the DOM, handle events, etc.) Comfortable enough with Git Attention to detail, strong sense of ownership, and pride in the quality of one's work Ability to meet deadlines. Desire to work as part of a small, fast-paced, and highly-flexible team Experience with RESTful APIs and server-side APIs integration Advantage - deep knowledge of NoSQL and Data Modeling Advantage - experience with cloud deployments, devops and web security
Read more
The vertical Media
at The vertical Media
1 recruiter
Vrukshali Wadaskar
Posted by Vrukshali Wadaskar
Pune
0 - 2 yrs
₹1L - ₹3L / yr
skill iconPHP
skill iconCodeIgniter
MySQL
• Minimum 8 months of experience with PHP based development. • A solid understanding of the MVC paradigm and object- oriented programming. • Working knowledge of of front end technologies like HTML5, CSS3 , Bootstrap, • Excellent Knowledge of back end technologies like PHP and MYSQL. • Must be technically strong in logical thinking. • Must have the capacity to work independently and also as a part of the team
Read more
JellyGlass Software Solutions
Ramakrishna Raju Sagi
Posted by Ramakrishna Raju Sagi
Hyderabad
2 - 4 yrs
₹4L - ₹8L / yr
skill iconJavascript
skill iconNodeJS (Node.js)
skill iconExpress
skill iconAngular (2+)
skill iconMongoDB
+1 more
Following are MUST have skills. Strong understanding of Functional Programming is a MUST Should have ability to think in terms of Functional Programming. Expert Level knowledge in Javascript. Should have experience in MEAN stack and MERN stack. Knowledge on Micro Services Strong understanding of SQL databases , NOSQL databases, Data Structures Strong knowledge on Exception Handling, Logging Strong desire and inclination to research , experiment, learn new JS technologies and frameworks Should be having ability to find the solutions through research on internet. Should be able to give commitment to the company for at least 2 years Should be able to deliver the work in timely manner. Desired skills. Team Management Skills Teaching Skills
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos