- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
- Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.Ecommerce background will be an added advantage.Communication skills should be good in verbal and written communication.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Design, develop, and maintain efficient, reusable, and reliable Go code.
Implement and integrate with back-end services, databases, and APIs.
Write clean, scalable, and testable code following best practices and design patterns.
Collaborate with cross-functional teams to define, design, and ship new features.
Optimize application performance for maximum speed and scalability.
Identify and address bottlenecks and bugs, and devise solutions to these problems.
Stay up-to-date with the latest industry trends, technologies, and best practices.
Required Qualifications:
Proven experience as a Golang Developer or similar role in software development.
Proficiency in Go programming language, paradigms, constructs, and idioms.
Experience with server-side development, microservices architecture, and RESTful APIs.
Familiarity with common Go frameworks and tools such as Gin.
Knowledge implementing monitoring, logging, and alerting systems
Experience with SQL and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).
Understanding of code versioning tools, such as Git.
Strong understanding of concurrency and parallelism in Go.
Experience with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes) is a plus.
Excellent problem-solving skills and attention to detail.
Ability to work effectively both independently and as part of a team.
you can direct contact us: nine three one six one two zero one three two
Job Responsibilities:
• Drive sales strategies to meet revenue goals
• Build & maintain key client relationships
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• Conduct market research and identify opportunities
• Coordinate with Marketing & Product teams
• Prepare sales reports for senior management
• Attend industry events & generate business
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Application development:
Development of forms and reports.
Creation of SQL packages, functions and procedures etc.
Should have extensively worked on oracle EBS implementation/ upgrade/ support projects/ tools JIRA.
About the Role:
We are seeking an expert in SAP GRC Access Control & IAG. The candidate will be responsible for integrating SAP GRC with cloud-based applications, as well as managing role import/export and ensuring effective risk analysis.
Responsibilities:
- Hands-on experience in integrating SAP GRC with both cloud-based and non-SAP systems using IAG Bridge.
- Lead and implement SAP IAG Bridge from a security perspective.
- Perform troubleshooting, root cause analysis, and resolution of IAG – GRC Bridge connectivity issues.
- Manage provisioning workflows for cloud applications and on-premise systems.
- Configure IPS Properties for Source, Target, and Proxy systems.
Key Skills:
Good knowledge of IAM related protocols such as SCIM, SAML, OAuth, and Kerberos.
Requirements:
- Degree in Engineering with over 8 years of hands-on implementation of Core SAP GRC and IAG, BTP Modules.
- Experience as a Senior Consultant on large SAP implementations.
Behavioral Requirements:
- Strong commitment and determination to work towards the overall success of the group.
- Excellent communication and strong business experience.
Location: Bangalore (Work from Office)
Experience: 5+ Years
Notice Period: Immediate or Serving Notice Preferred
Industry: SaaS / B2B / BPO / HR Tech
Team Lead : Experience is must
Job Summary:
We are looking for a results-driven SaaS SEO B2B Specialist to lead and execute high-impact SEO strategies that drive traffic, improve search rankings, and increase conversions for our B2B digital presence. The ideal candidate will have a strong background in technical and content SEO, preferably within the SaaS, BPO, or recruitment industries.
Key Responsibilities:
- SEO Strategy Development: Create and execute comprehensive SEO strategies aligned with business goals.
- Competitor Analysis: Analyze competitors to identify SEO opportunities and threats in the marketplace.
- Technical SEO: Perform detailed website audits and optimize for crawlability, indexability, site speed, and mobile usability.
- On-Page SEO: Optimize on-page elements like meta tags, content layout, internal linking, and keyword placement.
- Link Building: Implement link-building campaigns to enhance domain authority and search performance.
- Website Launch Planning: Lead SEO strategies for new site launches or redesigns to ensure optimal visibility.
- Content Optimization: Collaborate with content teams to ensure content meets SEO guidelines and user intent.
- Team Leadership: Mentor and manage SEO team members; align goals and track team performance.
- Performance Tracking: Use tools like Google Analytics, Search Console, and Data Studio to report and optimize SEO performance.
- Stakeholder Communication: Present strategy updates, progress reports, and ROI insights to internal stakeholders.
- Ownership: Take full accountability for SEO growth and continuously drive innovation and performance improvements.
Requirements:
- 5+ years of proven SEO experience, preferably in B2B SaaS or outsourcing domains
- Expertise in technical SEO and on-page/off-page optimization
- Proficiency with tools like SEMrush, Ahrefs, Screaming Frog, Google Search Console, and Google Analytics
- Strong data analysis skills with an ability to convert insights into actions
- Familiarity with HTML, CSS, and web development fundamentals
- Excellent communication skills (written and verbal)
- Experience managing or mentoring SEO teams is a plus
- Bachelor's or Master's in Marketing, Communications, or equivalent experience
- Up-to-date knowledge of the latest SEO and Google algorithm changes
Success Metrics:
- Improved organic search rankings for strategic keywords
- Increased organic traffic and qualified B2B leads
- Enhanced site technical health and usability
- Growth in quality backlink acquisition
- Positive performance and development of SEO team
Good to Have:
- Deep understanding of recruitment funnel strategies and SEO’s role in candidate acquisition
- Knowledge of lead generation for B2B HR Tech, BPO, BPM, and staffing services
- SEO strategy experience for outsourcing verticals like customer support, data processing, and F&A
- Expertise in targeting global regions like US, UK, APAC for outsourcing services
- Familiarity with multilingual SEO and geo-targeted optimization strategies
- Proven impact in competitive BPO/BPM lead generation campaigns
- Experience collaborating with marketing teams in BPO/BPM sectors for SEO-driven client acquisition
CC++Advanced programming knowledge using “C/C++” language ·
Development exposure on Linux platform ·
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Experience in Implementing Data Structures / Algorithms to solve the problems
Should be able to decode the existing legacy system
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- Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
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Full Stack Developer - Averlon