Technical Support Engineer

Aftership

Technical Support Engineer

The Talent Keepers

Company

Home

Technical Support Engineer

at Aftership

Agency job

via The Talent Keepers

1 - 10 yrs

₹2L - ₹5L / yr

Noida

Skills

Troubleshooting

SQL

API

Technical support

Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings

Key Performance Indicators:

Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
Educate customers on services and processes.
Escalate any issues to the Team Leader.
Achieve agreed KPIs and Objectives.
Adhere strictly to shift schedules.
Adhere to laid down internal policies, procedures and processes.
Work collaboratively with the team.
Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.

Ecommerce background will be an added advantage.

Communication skills should be good in verbal and written communication.

Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings

Key Performance Indicators:

Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
Educate customers on services and processes.
Escalate any issues to the Team Leader.
Achieve agreed KPIs and Objectives.
Adhere strictly to shift schedules.
Adhere to laid down internal policies, procedures and processes.
Work collaboratively with the team.
Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.

Ecommerce background will be an added advantage.

Communication skills should be good in verbal and written communication.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

Similar jobs

Visual/UI Designer

Seed funded product start-up

Agency job

via Qrata by Blessy Fernandes

Bengaluru (Bangalore)

2 - 5 yrs

₹10L - ₹20L / yr

Visual Designing

User Interface (UI) Design

Web design

Responsibilities:

Takes initiative and interacts with users effectively.
Willing to explore ideas through design and animation before executing them.
Willing to throw away ideas if they're not great; optimistic enough to keep hunting for new ones.
Excited to collaborate with everyone on the team (from engineers to customer facing folks). You believe inspiration can come from anywhere.
You don't believe users are our guinea pigs; we ship great products when they're ready and something we might often use ourselves.
Owning the 0 to 1 designing process to shape the future of timely AI.
Always starting with the why and focusing on things that drive impact.
Prototyping and telling a visual story for everything.
Ensuring quality end-products. No compromises.
On-point time-management skills.
Desirous to learn as much as possible about how professionals use timely AI.
Needs to have product sense and must have worked on SaaS products

Requirements:

An expert in either graphic/ illustrations, or visual design, and skilled in more disciplines of design like animations and interactions.
2+ years of experience at a digital product company.
Familiar with the end-to-end iterative Visual designing process and creating high-fidelity visuals.
Experience with digital products. Business to business is a bonus.

Responsibilities:

Takes initiative and interacts with users effectively.
Willing to explore ideas through design and animation before executing them.
Willing to throw away ideas if they're not great; optimistic enough to keep hunting for new ones.
Excited to collaborate with everyone on the team (from engineers to customer facing folks). You believe inspiration can come from anywhere.
You don't believe users are our guinea pigs; we ship great products when they're ready and something we might often use ourselves.
Owning the 0 to 1 designing process to shape the future of timely AI.
Always starting with the why and focusing on things that drive impact.
Prototyping and telling a visual story for everything.
Ensuring quality end-products. No compromises.
On-point time-management skills.
Desirous to learn as much as possible about how professionals use timely AI.
Needs to have product sense and must have worked on SaaS products

Requirements:

An expert in either graphic/ illustrations, or visual design, and skilled in more disciplines of design like animations and interactions.
2+ years of experience at a digital product company.
Familiar with the end-to-end iterative Visual designing process and creating high-fidelity visuals.
Experience with digital products. Business to business is a bonus.

Technical Lead / Architect

Fintech Startup

Agency job

via Qrata by Blessy Fernandes

Remote only

7 - 14 yrs

₹18L - ₹26L / yr

MEAN stack

MERN Stack

LAMP Stack

Artificial Intelligence (AI)

Machine Learning (ML)

+5 more

Key Responsibilities:
1. Experience as a Technical / Enterprise Architect with strong knowledge of technologies /
paradigms such as AI/ML, Micro-services, REST APIs, using MEAN /MERN & MongoDB
2. Experience in defining and implementing and managing Cloud infrastructure
3. Experience in setting up Architecture and technology vision and adoption of technology
advancements into product delivery
4. Should have worked with key technology partners in architecting various solutions
5. Developing, Training, and mentoring in-house & outsourced Engineering teams
6. Setting best practices across coding process
7. Experience in establishing Enterprise technology standards and architecture review
board for governance of Technology & Architectural changes and roadmap
8. Define the complete technical infrastructure environment
9. Maintain current knowledge of all relevant technology developments and seek
opportunities to deploy new technologies that benefit the client
10. Create architecture scope, definition, construction, and execution
11. Provide technical leadership to project resources and the client to meet project deadlines
and ensure that project objectives are met
12. Provide technical leadership to project resources and the client to meet project deadlines
and ensure that project objectives are met
13. Ability to work with cross functional teams and articulate the technology vision and drive
adoption across the Unit

Requirements:
1. Experience in Fintech and B2C SaaS applications
2. Proven experience as a Technical Architect or Project Manager
3. Hands-on experience with software development and system administration
4. Understanding of strategic IT solutions
5. Experience in project management and service-oriented architecture (SOA)
6. Knowledge of selected coding languages (PHP, Python)
7. Familiarity with various operating systems (eg Windows, UNIX) and databases (eg
MongoDB / MySQL)
8. Ability to articulate technical solutions & ROI associated to multiple stakeholders such as
Product engineering teams, business leaders, CXOs etc
9. Organizational and leadership skills
10. BSc/BA in Computer Science, Engineering or a related field
11. Experience with Product-centric Organizations

Node.JS game Developer

at Artoon Solutions Pvt Ltd

Posted by Ankita Baldaniya

Remote, Ahmedabad, Surat

4 - 5 yrs

₹1L - ₹8L / yr

NodeJS (Node.js)

MongoDB

Mongoose

Express

Game Testing (QA)

+2 more

Requirements:

At least 4+ years of experience as a Node.js developer.
Must have knowledge of at least one card game with rules.
Must have experience in multiplayer games with Socket.io
Must have good communication skills in English.
Superb interpersonal, communication, and collaboration skills.
Exceptional analytical and problem-solving aptitude.
Great organizational and time management skills.
Knowledge of Game development life cycle.
Must be willing to do hands-on coding where required and perform regular code reviews etc.
Knowledge of JavaScript, TypeScript, NPMs, ExpressJS, MongoDB, Socket.io and Redis.
Familiarity with AWS infrastructure.
Basic knowledge of front-end technologies.
Strong understanding of git.

Requirements:

At least 4+ years of experience as a Node.js developer.
Must have knowledge of at least one card game with rules.
Must have experience in multiplayer games with Socket.io
Must have good communication skills in English.
Superb interpersonal, communication, and collaboration skills.
Exceptional analytical and problem-solving aptitude.
Great organizational and time management skills.
Knowledge of Game development life cycle.
Must be willing to do hands-on coding where required and perform regular code reviews etc.
Knowledge of JavaScript, TypeScript, NPMs, ExpressJS, MongoDB, Socket.io and Redis.
Familiarity with AWS infrastructure.
Basic knowledge of front-end technologies.
Strong understanding of git.

Sr. Executive / Executive – Sales

One- Stop Platform Connecting Educational Ecosystem

Agency job

via Unnati by Astha Bharadwaj

Delhi, Gurugram, Noida

2 - 4 yrs

₹5L - ₹7L / yr

Sales

Our client acts as a single-stop technology enabled platform, connecting the educational ecosystem which includes stakeholders such as schools, students, teachers, etc. Their main USP is acting as a consolidator of various products and services in the educational industry, such as news updates, video teaching, online examination, database for search & compare, counselling, admissions, competitions, job portal etc.

Headquartered in London, our client also has an office in Gurugram, India. So far in their journey, they have, approx., 2K+ admission partners, 50K+ users, 30K+ engagement resources, 2 Lakhs+ monthly reach and their marketplace partners include Apsara, Faber Castell, Amar Chitra Katha, RobinAge etc.

As a Sr. Executive/ Executive- Sales, you will be responsible for increasing the company's Partner School network by taking the packs in market.

What you will do:

Developing market awareness viz company products and expanding the distribution base continuously
Looking for innovative and new ways to distribute product and services
Identifying and appointing Channel Partners for market expansion
Ensuring maximum participation in Regional Conclaves/Events
Promoting Competitions & Championships in the assigned territory
Enumerating industry-wide policies and processes for academic assessment
Staying abreast of industry trends and market development of academic assessment
Achieving individual target
Providing quality assurance reviews and addressing areas that need attention
Keeping an eye of the new developments and trends in line with the company’s vision document and priority
Meeting and exceeding revenue target by product. The target must be accomplished viz quantity and value
Expanding network of clients (Schools, Higher-Ed Institutes)
Developing and sustaining strong, productive customer relationships with K-12/School Agents/Consultants
Providing inputs to reporting manager in planning of event calendar in assigned region
Understanding the requirements of the market and providing inputs to be able to make product offerings as per the market expectation
Establishing independent relationships with various K-12 & Higher Ed institutions
Ensuring continuous engagement with them to understand changes if any and maximising opportunity
Understanding the needs and expectations of the market and appraising the Product/ Service team to ensure timely availability
Working with marketing team as required and supporting the success of the project

Desired Candidate Profile

What you need to have:

Good Command on English
CEFR C1 proficiency or GETS Scale of English Level 7
Bike/ Car
Ability to be flexible and creative in developing the business
Sr. Executive – 2+ years in field sales
Executive – Fresher or experienced in sales but not more than 2 year

As a Sr. Executive/ Executive- Sales, you will be responsible for increasing the company's Partner School network by taking the packs in market.

What you will do:

Developing market awareness viz company products and expanding the distribution base continuously
Looking for innovative and new ways to distribute product and services
Identifying and appointing Channel Partners for market expansion
Ensuring maximum participation in Regional Conclaves/Events
Promoting Competitions & Championships in the assigned territory
Enumerating industry-wide policies and processes for academic assessment
Staying abreast of industry trends and market development of academic assessment
Achieving individual target
Providing quality assurance reviews and addressing areas that need attention
Keeping an eye of the new developments and trends in line with the company’s vision document and priority
Meeting and exceeding revenue target by product. The target must be accomplished viz quantity and value
Expanding network of clients (Schools, Higher-Ed Institutes)
Developing and sustaining strong, productive customer relationships with K-12/School Agents/Consultants
Providing inputs to reporting manager in planning of event calendar in assigned region
Understanding the requirements of the market and providing inputs to be able to make product offerings as per the market expectation
Establishing independent relationships with various K-12 & Higher Ed institutions
Ensuring continuous engagement with them to understand changes if any and maximising opportunity
Understanding the needs and expectations of the market and appraising the Product/ Service team to ensure timely availability
Working with marketing team as required and supporting the success of the project

Desired Candidate Profile

What you need to have:

Good Command on English
CEFR C1 proficiency or GETS Scale of English Level 7
Bike/ Car
Ability to be flexible and creative in developing the business
Sr. Executive – 2+ years in field sales
Executive – Fresher or experienced in sales but not more than 2 year

Java/Scala Developer

at Taskmonk Technology

5 recruiters

Posted by shashidhar K

Mangalore

1 - 3 yrs

₹3L - ₹5L / yr

Java

Scala

J2EE

Design, develop, implement, and maintain scala application phases, code, and software.
Conduct software analysis, programming, testing, and debugging, as well as recommending changes to improve the established processes.

Design, develop, implement, and maintain scala application phases, code, and software.
Conduct software analysis, programming, testing, and debugging, as well as recommending changes to improve the established processes.

PHP Developer

at Sunday Mobility (DoPoints Marketing Services Pvt. Ltd.)

2 recruiters

Posted by Udit Kamat

Remote only

3 - 5 yrs

₹3L - ₹7L / yr

PHP

CodeIgniter

MySQL

Code Igniter

Ideal candidate should be comfortable with Code Igniter, MySQL.

Additional Requirement - CI with installation process

Experience 3 to 5 yrs

Notice period- Immediate to 15 days

Ideal candidate should be comfortable with Code Igniter, MySQL.

Additional Requirement - CI with installation process

Experience 3 to 5 yrs

Notice period- Immediate to 15 days

Sr. DevOps Engineer

USA based product engineering company.Medical industry

Agency job

via Sagar Enterprises by Rupali Khamkar

Remote, Pune

6 - 13 yrs

₹30L - ₹37L / yr

DevOps

Amazon Web Services (AWS)

Docker

Ansible

CI/CD

+4 more

Total Experience: 6 – 12 Years

Required Skills and Experience

3+ years of relevant experience with DevOps tools Jenkins, Ansible, Chef etc
3+ years of experience in continuous integration/deployment and software tools development experience with Python and shell scripts etc
Building and running Docker images and deployment on Amazon ECS
Working with AWS services (EC2, S3, ELB, VPC, RDS, Cloudwatch, ECS, ECR, EKS)
Knowledge and experience working with container technologies such as Docker and Amazon ECS, EKS, Kubernetes
Experience with source code and configuration management tools such as Git, Bitbucket, and Maven
Ability to work with and support Linux environments (Ubuntu, Amazon Linux, CentOS)
Knowledge and experience in cloud orchestration tools such as AWS Cloudformation/Terraform etc
Experience with implementing "infrastructure as code", “pipeline as code” and "security as code" to enable continuous integration and delivery
Understanding of IAM, RBAC, NACLs, and KMS
Good communication skills

Good to have:

Strong understanding of security concepts, methodologies and apply them such as SSH, public key encryption, access credentials, certificates etc.
Knowledge of database administration such as MongoDB.
Knowledge of maintaining and using tools such as Jira, Bitbucket, Confluence.

Responsibilities

Work with Leads and Architects in designing and implementation of technical infrastructure, platform, and tools to support modern best practices and facilitate the efficiency of our development teams through automation, CI/CD pipelines, and ease of access and performance.
Establish and promote DevOps thinking, guidelines, best practices, and standards.
Contribute to architectural discussions, Agile software development process improvement, and DevOps best practices.

Total Experience: 6 – 12 Years

Required Skills and Experience

3+ years of relevant experience with DevOps tools Jenkins, Ansible, Chef etc
3+ years of experience in continuous integration/deployment and software tools development experience with Python and shell scripts etc
Building and running Docker images and deployment on Amazon ECS
Working with AWS services (EC2, S3, ELB, VPC, RDS, Cloudwatch, ECS, ECR, EKS)
Knowledge and experience working with container technologies such as Docker and Amazon ECS, EKS, Kubernetes
Experience with source code and configuration management tools such as Git, Bitbucket, and Maven
Ability to work with and support Linux environments (Ubuntu, Amazon Linux, CentOS)
Knowledge and experience in cloud orchestration tools such as AWS Cloudformation/Terraform etc
Experience with implementing "infrastructure as code", “pipeline as code” and "security as code" to enable continuous integration and delivery
Understanding of IAM, RBAC, NACLs, and KMS
Good communication skills

Good to have:

Strong understanding of security concepts, methodologies and apply them such as SSH, public key encryption, access credentials, certificates etc.
Knowledge of database administration such as MongoDB.
Knowledge of maintaining and using tools such as Jira, Bitbucket, Confluence.

Responsibilities

Work with Leads and Architects in designing and implementation of technical infrastructure, platform, and tools to support modern best practices and facilitate the efficiency of our development teams through automation, CI/CD pipelines, and ease of access and performance.
Establish and promote DevOps thinking, guidelines, best practices, and standards.
Contribute to architectural discussions, Agile software development process improvement, and DevOps best practices.

Social Media Marketer

at Guerrillas Inc

1 recruiter

Posted by Vishal Saini

NCR (Delhi | Gurgaon | Noida)

1 - 3 yrs

₹2L - ₹3L / yr

Social Media Marketing (SMM)

Viral Marketing

Content Writing

Content Marketing

Community Management

+1 more

We are looking for someone that has experience working with multiple brands in the social media marketing space. Must be well-organized, a strong communicator, client-facing, rock-star that bleeds social media marketing. We are growing and need someone that can hit the ground running! Candidate will oversee Social Media campaigns which include but are not limited to research, campaign & content creation, execution, monitoring, and reporting. Knowledge of some SEO best practices is also helpful but not a requirement (we can teach) as it is correlated to items we do in the social marketing and SEO space. RESPONSIBILITIES ● Work with clients to create a social media strategy that collaborates with marketing, PR and advertising campaigns, research top influencers, competitors, and trends in clients’ industries. ● Create timely and engaging content optimized for the platform used and intended audience. ● Monitor sites for customer service opportunities and initiate conversations on behalf of the client. ● Be happy, smile, and bring a positive attitude to the office ● Analyze and report social media actions on a monthly basis for successes and new opportunities. ● Create engaging and professional visuals that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc). ● Stay current with social media trends and tools – includes attending networking and educational events, reading blogs, and listening to podcasts. ● Continue to refine and define our social marketing process. ● Work with teams to create a solid branding message that’s reflected in Guerrillas marketing materials, social media content and shared by employees ● Available to attend events we sponsor on a monthly basis (usually no more than 1-2) on behalf of Guerrillas outside of standard hours SKILLS & EXPERIENCE ● 2+ years of social media marketing experience (prefer to have account management experience). ● Experience including but not limited to Facebook, LinkedIn, Google+, Google Communities, Twitter, Flickr, YouTube, Pinterest, and more. ● Knowledge of social media and analytics software (Hootsuite, Raven Tools, Google Analytics, Facebook Insights, etc.). ● Working knowledge of social media paid advertising campaigns including Facebook, Linkedin, and Twitter. ● Ability to blog about social media on the Guerrillas website based on research, experience, and relevant social media news. ADDITIONAL CONSIDERATION FOR... ● Strong understanding of user-generated content management, content marketing, and reputation management. ● Strong, professional written and verbal communication skills. ● Strategic content creation and excellent writing skills. ● Ability to work independently and in a team environment. ● Exceptional time management skills including the ability to handle multiple clients with changing priorities.

Electrical Engineer

at RJ Impex international

2 recruiters

Posted by Rubina Monisha

Remote, Chennai

1 - 6 yrs

₹3L - ₹6L / yr

Electrical engineering

Mechatronics

Programming

Looking for a Good Experience in Performing detail engineering for oil gas installation, sizing calculation, specifications, data sheets, SLD, Layout,Work with li-ion battery packsWork on gyro sensors that are integrated into the product,Assist in development of effective algorithms for efficient battery management,Machine Tools or Machinery Industry,Design Calculations PLC & HMI programming Panel design and wiring Preparation of Power & Control Circuit with BOM Selection , Testing & Programming of Electrical & Electronic instruments Interface engineering with other disciplines such as Piping , Mechanical , Civil & Instrumentation Experience in Mechatronics issues. Pneumatic & Hydraulics knowledge is an added advantage.

Software Development Engineer Testing (SDET)

Our Client is building the payment terminal and commerce platform.

Agency job

via Global Consultants Inc by Arman Siddiqui

Bengaluru (Bangalore)

4 - 9 yrs

₹15L - ₹40L / yr

Test Automation (QA)

Appium

Python

Perl

Shell Scripting

+2 more

Responsibilities ● Design and implement an automation solution framework based on system understanding and analysis of technology and system specifications. ● Develop appropriate automation test strategies and create automated test scripts, in coordination with the functional test strategy, including identifying data requirements and generate required test data subsequently. ● Execute automated functional, regression, and system tests for the core application and report test results and quality status accordingly. Update test cases as needed. ● Work on releases across teams and bridge the gaps. ● Work with customers to know their use cases and try to incorporate it in our internal environments. ● Train other QA personnel in test automation scripting. ● Coordinates with other teams to maintain the test environment. ● May perform other duties as assigned. Requirements ● 5 – 8 years core development experience as a Software Engineer. ● Strong understanding of computer science fundamentals and data structures. ● Demonstrable experience in writing clean code quickly. Preferably Java coding. ● Test framework design and automation experience. ● Understanding of QA methodologies, life cycle and processes. ● Experience developing high quality test strategies and test automation. ● Skill set: Java or Python/Shell Scripting/Basic SQL. ● Strong analytical and problem solving skills.

Why apply to jobs via Cutshort