- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
- Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.Ecommerce background will be an added advantage.Communication skills should be good in verbal and written communication.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location: Bangalroe
Job Description:
• Job involves working on latest technologies and frameworks in mobile and open source world to develop mobile applications, mobile web sites and rich internet applications.
• Candidate should be Collaborative and Quality-focused, resourceful initiative taker, and someone who has good English communication skills.
Desired Candidate Profile:
• Work as part of a team to build React Native iOS / Android applications for clients.
• Architect, build and maintain excellent React Native applications with clean code.
• Experience with React Js, React Native, JavaScript
• Implement pixel perfect UI's that match designs.
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Position Description:
Position Objectives:
SAP SCM Architect will involve in the implementation of SAP S/4HANA transformation program for customer. The Consultant should have good hands-on experiences on the SD, MM, PM, WM, PP, QM & IS-Retail modules of SAP. He/she will interact with the business and get the requirement to map it in SAP S/4HANA SCM modules. Must be able to guide the onsite and offshore functional and technical teams from SCM perspective. The person should be Bilingual (Able to Speak/Read/Write Thai and English language fluently)
The SAP SCM Architect should be able conduct workshop at client location to showcase the solution implemented in SAP S/4HANA as per the business requirements. He/she should be proficient in making configuration changes and deployment in both ECC and SAP S/4HANA.
Experience in Telecom Business will be preferable.
Key Relationships:
Onsite: Client IT and Business, TCS Project Manager and the rest of the TCS onsite functional/technical team
Offshore: TCS Offshore Project Manager, offshore functional/technical delivery team
Key Responsibilities:
The SAP SCM Architect is responsible for:
· Participate/manage important client engagements regarding the implementation of mainly SAP S/4HANA SCM modules. Should be able to capture and translate business needs into functional specifications
· Assist/Manage projects independently from blueprint to go-live by applying project management techniques as well as technical and business knowledge to ensure that high-quality results are obtained for customer.
· Develop a high degree of S/4HANA product knowledge.
· Design Build, enhance, maintain, and support the SCM solution.
· Good experience in collaborating on integration with POS systems and integration of SCM modules with FI, CO, PS, etc. modules.
· Map the current SAP ECC SCM processes into SAP S/4HANA.
· Involve in design, development, integration of SAP S/4HANA system.
· Actively share product and functional knowledge within the technical team
· Lead the SCM project team
Position Specification:
Qualifications, Experience & Specialist Skills:
Essential:
The SAP SCM Architect must possess:
· Mainly SAP SD, MM, PM, and preferable PP, QM & IS-Retail Functional Skills with at least 2 full cycle implementations in SAP S/4HANA.
Management Skills:
The SAP SCM Architect must be able to:
· Connect with offshore team and guide technical teams.
· Manage a team of SCM consultants and deliver quality solutions.
Interpersonal/Language Skills:
The SAP SCM Architect must be able to:
· Guide and mentor junior associates and able to cross skill others
· Able to work in teams at onsite and offshore location
· Must be able to interact with Business End users
· Must be able to Read/Write/Speak Thai and English languages fluently.
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Convert design mockups and wireframes into high-quality, responsive web pages.
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Do you love writing? Are you witty with a pen (err, keyboard) and have a discerning eye for detail? Can you work hard and meet speedy deadlines? Do you love to have a good time? If you’re screaming yes to all of the above, then the company might be the perfect fit for you! The company is changing the way people explore cities around the world and have fun. Content in different formats plays a critical role in exposing our mission and offering to prospective guests at different stages of their buying funnel. The content team is at the heart of the company, helping our marketing and supply teams create engaging copy and marketing assets that include blog posts; social media posts; emails; newsletters; and YouTube videos. Content helps prospective guests visualize their experience and expand our company’s digital footprint, awareness, subscribers, and leads. In addition to outstanding writing skills, this role requires a high level of creativity, attention to detail, and secondary research skills. You will be challenged to the core as you will be writing about attractions, events, and experiences that you might not have experienced in real life.
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-Blog on an ongoing basis to grow organic traffic through search, social, and our email subscribers.
-Pitch interesting, fun and relevant blog articles to create engaging wholesome content to sell our experiences.
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-You have 1-3 years of relevant experience writing blogs or any other type of long form content and/or scripts for YouTube videos.
-You are a digital native.
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Software Engineering
- 4+ years of experience in designing, developing, and maintaining React-based applications
- 4+ years of hands-on experience in developing medium to large-scale applications using Javascript frameworks
- Experience with projects that involve, improving the reliability and performance of your web-apps, by leveraging different observability tools like Lighthouse, Sentry, and Datadog.
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- Continuously refactor applications so that they are easy to maintain, easy to extend, and contribute to
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Web Application Frameworks: React, Ruby on Rails
Programming Languages: ReasonML/Rescript, Typescript, Javascript, Kotlin, HTML, CSS
Tools and Libraries: Webpack, Sentry, NextJS, NodeJS, Jest, Figma
Communication: HTTP, GraphQL, Amazon SQS, Amazon SNS
Observability: Google Analytics, Lighthouse, Sentry, Kibana, Datadog
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The front-end platform at Porter is geared toward developing a variety of products for customers, partners, and our internal teams. You will be a part of Porter’s Web Engineering Platform team.
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- enabling our engineering teams to create highly reliable and scalable software systems, reduce client and server outages and increase system hygiene.
- building the right set of tooling and flows for our web and mobile teams, for improving developer productivity. This will enable our application teams to churn out user features rapidly and will help them build the best-in-class product solutions for our business teams.
- work on security initiatives, to protect information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction in order to provide confidentiality, integrity, and availability.
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Full Stack Developer - Averlon