- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
- Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.Ecommerce background will be an added advantage.Communication skills should be good in verbal and written communication.
Subodh Popalwar
Software Engineer, Memorres
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Summary of Role
Innovate to solve the world's most important challenges. We are looking for Advanced User Exp Designer with strong capabilities to design and own the product experience. The designer would be responsible for end to end interaction and visual design.
Responsibilities
- Own the design execution while working closely with key stakeholders in design, engineering and business stakeholders to solve user needs and business goals
- Demonstrate mastery of the end-end UX process, including user research for discovery and product definition, and multiple methods of formal and informal user evaluations
- Demonstrate a strong understanding of Agile / Lean UX methodologies
- Prioritize backlog effectively; communicate clear timelines and status updates at all levels
- Guide effective documentation and communication of design - via wireframes, mockups, prototypes and user stories
- Conduct research and evaluation of designs, as well as emerging technology, industry, and market trends
Must Have Background for this Role:
- Bachelor's degree preferably from tier 1/ tier 2 design school.
- Outstanding user experience design portfolio
- Bachelors degree in human factors, psychology, user experience design or related degree
- Some experience in user experience design, interaction design or human factors
- Proficient user experience design skills, e.g., customer journey map, experience diagramming, task analysis, workflow design, etc.
- Experience with observational research and usability testing
- Graduate degree in user experience design, human factors, interaction design or related discipline.
- Fluent with design sketching and prototyping tools, e.g., Axure, Balsamiq, Visio, etc.
- Experience with design trends, benchmarking, forecasting and concept creation
- Experience with project planning, scoping and execution in a phase-gate and/or agile environment
Required Skills for this Role:
- Has 5+ years of experience (e.g. interaction, graphic, visual, product, industrial), User Experience, HCI, or a related field
- Must have strong background in interaction/UX design and continue to be hands-on as an interaction designer
- Conducts user research to understand user needs, mental models and working contexts
- Synthesizes output of stakeholder research & creates visualizations that effectively summarize key insights related to user and customer needs and behaviors, product definition.
- Has real-world experience in managing projects & stakeholders
- Skilled in standard design & wireframing tools (Adobe CC, Sketch) and visual communication
PHP
Laravel- Regularly update our Magento installation
- Install security patches
- Develop new functionality
- Very good PHP knowledge
Foreign Accounting experience compulsory (Night Shift)
Required Skills:
- Having experience on daily operations of the accounting in QuickBooks.
- Timesheets, Invoicing, Billing
- Month & Year-End Process.
- Accounts Payable/ receivable.
- Receipt & Payments.
- General Ledger
- Account Reconciliations
- Provide required accounting data and produce financial reports and statements
- Establish appropriate practices for collecting client financial information, analyzing, verifying, and reporting.
- Excellent written and verbal communication skill is a must.
- Candidate should be comfortable in US shifts.
- Preference will be given to first world educated candidates.
- Employee friendly Corporate Work culture
- Excellent Salary structure
- Timings are fixed (6:30 PM to 3:30 AM) with Saturday and Sunday Off.
- Best in class infrastructure
- In-House Meals are available.
- Strong recognition for our employees, giving them excellent career path.
- An outstanding opportunity to work with On-shore US clients.
Our client is a part of the world’s largest global communications group that enables renowned brands across industries and sectors to effectively realise their marketing goals by creating meaningful experiences & telling impactful stories. With four decades of experience it has effectively set benchmarks in every format- on-ground, virtual and hybrid.
This is India’s first end to end truly experiential agency and was founded by a pioneer who paved the way for corporate events in India.
As a Manager HR- TA Specialist, you will be responsible for finding, recruiting, hiring and retaining talented candidates. You'll be in charge of planning, developing and implementing a new and productive Talent Acquisition strategy for our company.
What you will do:
- Investigating and determining employee needs
- Developing a sustainable talent acquisition and hiring plan and strategies
- Designing, planning and executing employer branding activities
- Encouraging employees to be brand ambassadors
- Planning employee referral programs
- Using HRIS, Recruitment Marketing tools
- Sourcing and finding candidates qualified for open positions
- Performing analysis of hiring needs and providing employee hiring forecast
- Designing, planning and executing selection processes (conducting interviews and screening calls, administering psychological tests etc.)
- Reviewing employment applications and background check reports
- Finding bottlenecks in the recruiting process
- Performing candidate and employee satisfaction evaluations and workshops
- Planning procedures for improving the candidate experience
- Suggesting measures for improving employee retention
- Leading, overseeing and supervising members of the recruiting team
- Using sourcing methods for hard-to-fill roles
- Attending career and college fairs, and similar events
- Determining HR and recruiting KPIs
- Creating and presenting KPI reports
Desired Candidate Profile
What you need to have:- MA in human resources, business administration or similar relevant field
- 5+ years of experience as TA Manager or similar HR role
- In-depth knowledge of full-cycle recruiting and employer branding techniques
- Familiarity with a variety of different selection methods (interviews, assignments, psychological test etc.)
- Hands on experience with posting jobs on social media and job boards
- Experience with HRIS, ATS, Sourcing and Recruitment Marketing tools
- Ability to motivate employees
- A sense of ownership and pride in your performance and its impact on the company’s success
- Problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills
- Strong knowledge of Human Resources law
JavaJob description
Experience:
11+ years of industry experience in a technical role with hands-on coding experience.
Requirements :
Must be an expert in Java programming. Additionally, Grails & Groovy's programming knowledge
is good to have.
Good at SQL and RDBMS.
Excellent knowledge of data structures and algorithmic processes for optimizing size/speed.
Good at designing multi-layered cloud solutions.
Proven capabilities in designing and implementing highly scalable performant distributed
services.
Proficiency in Build, Test and Automation tools preferred (Jenkins, Ansible, GitLab etc).
Responsibilities
Design and implement platform solutions that help build high-performance distributed systems.
Have a big focus and sizing, tuning and scalability of software components.
Design and communicate requirements related to project planning, architecture, design, implementation, sizing, tuning and scalability.
Lead engineering activities to make sure that consistent high-quality products are developed.
Proactively diagnose problems and envisage the long-term life of the product focusing on reusable, extensible components.
Ensure agile delivery processes.
Communicate and facilitate solutions, support, product management and business teams with required product knowledge.
Build best practices in the engineering team.
Responsibilities:
- Configure and maintain Tableau Server Software Layer.
- In charge of system administration (includes site creation, server maintenance/upgrades/patches) and change management
- Monitor server activity/usage statistics to identify possible performance issues
- Carry out performance tuning of tableau server environment (clustering, load balancing)
- Create/Manage groups, workbooks and projects, database views, data sources and data connections.
- Proactively communicate with stakeholders to resolve issues and get work done
- Set up a governance process around Tableau dashboard processes.
Qualifications
- Bachelor's degree in computer science, business analytics or related field
- 3 or more years of professional experience as an administrator
- Experience in developing, configuring and administering Tableau Server.
- Ability to play with data and build reports / dashboards using Tableau
- Strong written and verbal communication skills
.NET
C#Roles & Responsibilities:
-
Strong knowledge of Asp.Net MVC, C#, MVC, JavaScript and JQuery.
-
Prepare and maintain code for various .Net applications and resolve any defects in systems.
-
Prepare test-based applications for various Dot Net applications.
-
Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement.
-
Manage defect tracking systems and resolve all issues and prepare an update for systems.
-
Investigate and develop skills in new technologies.
Skills Required:
-
Proven experience as a .NET Developer or https://resources.workable.com/application-developer-job-description" target="_blank">Application Developer.
-
Familiarity with the http://asp.net/" target="_blank">ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)).
-
Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3.
-
Familiarity with JavaScript and JQuery.
-
Understanding of Agile methodologies.
-
Excellent troubleshooting and communication skills.
React Native
React.js
MongoDB
Express
Angular (2+)
.NET
AngularJS (1.x)Job Description :
- Good knowledge in C#
- Must have hands-on knowledge in ASP.NET MVC
- Must have worked on projects using AngluarJS or other versions in Angular
- Create a database using SQL Server preferably MS-SQL
- Development of software for US clients
- Good communication skills are must
- Must have good academic scores
Location Coimbatore, Tamil Nadu
Salary - 2,00,000 - 4,00,000 p.a.
Qualifications :
- 2-5 years of C#,MVC, angularjs development experience
- Experience in SQL Server
- Prior experience building customer-facing sites is strongly preferred
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Software Engineer, Memorres