Technical Support Engineer

at Aftership

Agency job
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Noida
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1 - 10 yrs
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₹2L - ₹5L / yr
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Full time
Skills
Troubleshooting
SQL
API
Technical support
  • Handling customer queries on Web Chat, E-mails and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings
Key Performance Indicators:
 
  • Handle all queries in a polite, professional manner
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
  • Educate customers on services and processes.
  • Escalate any issues to the Team Leader.
  • Achieve agreed KPIs and Objectives.
  • Adhere strictly to shift schedules.
  • Adhere to laid down internal policies, procedures and processes.
  • Work collaboratively with the team.
  • Candidates from voice/non- voice both will be fine. 
    Experience with the SAAS model will be an added advantage. 
    Ecommerce background will be an added advantage. 
    Communication skills should be good in verbal and written communication.
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Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:

 

  • Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
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 Working Days- 5 days

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Visit  https://sarasanalytics.com/  

 

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Work Experience Requirements:
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  • Relies on instructions and pre-established guidelines to perform the functions of the job
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  • Requires a very high level of technical skill in the field of expertise

Other Requirements:
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Read more
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Job Description:-

 

  • Job Title:- System Administrator
  • Work Location:- KIADB Industrial Area, Harohalli, Karnataka
  • :- 1yrs to 3yrs
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Main Task & Accountabilities:-

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  • Email drafting, good command over English.
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Read more
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