- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
- Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.Ecommerce background will be an added advantage.Communication skills should be good in verbal and written communication.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location Trivandrum / Kochi
Details Job Description
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the resource should be hands-on - experience in coding and Azure Cloud.
Working hours - 8 hours, with 4 hours of overlap during EST Time zone. (12 PM - 9 PM) This overlap hours is
mandatory as meetings happen during this overlap hours.
Responsibilities
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SQL, and modern JavaScript/jQuery
Integrate and support third-party APIs and external services
Collaborate across cross-functional teams to deliver scalable solutions across the full technology stack
Identify, prioritize, and execute tasks throughout the Software Development Life Cycle (SDLC)
Participate in Agile/Scrum ceremonies and manage tasks using Jira
Understand technical priorities, architectural dependencies, risks, and implementation challenges
Troubleshoot, debug, and optimize existing solutions with a strong focus on performance and reliability.
Primary Skills
8+ years of hands-on development experience with:
C#, .NET Core 6/8+, Entity Framework / EF Core
JavaScript, jQuery, REST APIs
Expertise in MS SQL Server, including:
Complex SQL queries, Stored Procedures, Views, Functions, Packages, Cursors, Tables, and Object Types
Skilled in unit testing with XUnit, MSTest
Strong in software design patterns, system architecture, and scalable solution design
Ability to lead and inspire teams through clear communication, technical mentorship, and ownership
Strong problem-solving and debugging capabilities
Ability to write reusable, testable, and efficient code
Develop and maintain frameworks and shared libraries to support large-scale applications
Excellent technical documentation, communication, and leadership skills
Microservices and Service-Oriented Architecture (SOA)
Experience in API Integrations
2+ years of hands with Azure Cloud Services, including:
Azure Functions
Azure Durable Functions
Azure Service Bus, Event Grid, Storage Queues
Blob Storage, Azure Key Vault, SQL Azure
Application Insights, Azure Monitoring.
Secondary Skills
Familiarity with AngularJS, ReactJS, and other front-end frameworks
Experience with Azure API Management (APIM)
Knowledge of Azure Containerization and Orchestration (e.g., AKS/Kubernetes)
Experience with Azure Data Factory (ADF) and Logic Apps
Exposure to Application Support and operational monitoring
Azure DevOps - CI/CD pipelines (Classic / YAML).
Hiring for International BPO Sales Executive for Inbound Process
Must have experience in sales for at least 1 yr in any International Outbound BPO
Process - Travel Sales (US Shift)
Role: Need to handle inbound calls related to Flight booking, car rentals, hotel booking from US customers and convert those calls into sales
Location: Ecospace Business Park (Kolkata)
Salary - upto 25k plus Incentives upto 5 'lac
**Looking for immediate Joiner**
**Ready to work in Night Shift**
**Must have exp in US Sales Process**
**Freshers are Welcome**
Interested one can connect Uzma
About the company: Our Company is a B2B2C tech Web3 startup founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
We are looking for a Quality Analyst with experience in leading a team of developers skilled in solving
various technical problems by effectively leveraging collaborative platforms in an ecosystem. This
opportunity allows one to independently implement diverse and complex engineering tasks through
analytical thinking and problem-solving
Reporting Manager: VP, Engineering
Job Description:
● Work very closely with development teams to ensure technical specifications and final product
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● Responsible for setting up and implementing test automation strategy from a Functional and
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● Understand User Experience, design thinking, and its importance to product features.
● Responsible for the addition of new capabilities and features in the automation framework which
is used by the entire QA team for test automation.
Key Skills:
● +3 years of exposure to manual testing on different methodologies.
● Experience in generating test cases.
● QA knowledge in test automation for products or systems.
● Exposure to agile methodology, cross-browser testing, functional testing, Regression testing, and
Performance testing.
● Prepare and submit status reports for minimizing exposure and risks on the project or closure of
escalations.
● Experience in generating Test Case documentation.
● Strong Knowledge of Test Automation, Software Testing, Selenium, TestNg, API Testing, Jmeter,
Appium, and Cucumber 8. 8. Framework
● Good to have knowledge of Jenkins (CI)
● Extent Report generation in selenium
● Programming language - Java (preferred), Javascript, Database
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Amazon Web Services (AWS)Your responsibilities as a backend engineer will include:
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- Consume and integrate classifier/ ML snippets from Data science team
What we are looking for:
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Bonus:
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Java
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Core Java, SpringBoot, MicroServices |
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- DB2 or any RDBMS database application development |
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- Linux OS, shell scripting, Batch Processing |
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Android Development
KotlinJavaApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortlessly manage all aspects of running large complexes seamlessly.
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If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.
Key job responsibilities-
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Qualifications-
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- Good understanding on using networking libraries like Volley, Retrofit, OKHttp and jetpack libraries
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- Hands-on experience with Android’s debugging, unit testing, app security, and performance optimization tools.
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Locations: Bangalore
Quick Glances:
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- https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
- https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page
ANAROCK Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
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Full Stack Developer - Averlon