
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
- Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.Ecommerce background will be an added advantage.Communication skills should be good in verbal and written communication.

Similar jobs
We are looking customer support executive to handle customer queries over call, chat email and manage bookings.

Job Description
- Experience in UI development using React JS
- In depth knowledge of JavaScript, CSS, HTML and front-end languages
- Excellent front-end coding skills, and a good understanding of progressive applications
- Strong knowledge of UI design principles, patterns, and best practices
- Experience working with JavaScript and Typescript, React, Redux, RxJS, Yarn
- Experience in test driven development using modern source control and continuous integration
- Design, develop, test, deploy and maintain software
- Delivering high quality and well-structured code
- Responsible for identifying business requirements, requirements management, functional design, system analysis, GAP analysis, end-user training, Preparing BRD, prototyping, process design (including scenario design, flow mapping), testing, defining support procedures, and leading workstreams implementations and supporting end-to-end Odoo ERP implementations.
- Provide Functional Consulting & Business analysis by gaining industry knowledge of various business domains such as Online Retail, Manufacturing, Wholesale, Distribution, Automobile etc, with industry best practices.
- Evaluate customer’s business requirements, needs and objectives and convert the same to company processes, solutions, and modules being implemented.
- Interact with the key end-users and business owners to map applications to standard business processes and conduct a gap analysis.
- Translate business requirements to our technical team members and translate technology solutions from our technical team to the customers.
- Prepare a business requirement document (BRD) for our customer’s business needs.
- Prepare a detailed scope of work (SOW) resulting from personalization sessions to our customers in the pre-sales phase to provide proposed solutions for the customer’s business requirements.
- Manage the full life cycle of Odoo ERP Implementation and Testing phases. Analyze and report any malfunctions found in our customized solutions or standard Odoo ERP features and functionalities to the technical team. (for example, by testing different business cases or impersonating users)
- Develop solution design from what is available in Odoo as a standard feature(s) and lead the customer throughout the implementation and support phases.
- Manage all aspects of the configuration process for the customer from configuration through to acceptance and sign-off.
- Conduct business process mapping and requirements gathering sessions (workshops) with new customers to determine configuration requirements both on-site and remote.
- Ensure proper training is given to the end-users and that the new system is usable, performing appropriately and the business flow is complete and correct.
- Collaborate with other IT professionals (Technical Developers & Business Analysts) to define and implement solutions related to ERP.
- Responding to customer tickets/queries (about our products, services, solutions, ongoing ERP projects & maintenance contracts) in a timely and accurate way, via phone, email, virtual meeting or chat.
- Possessing excellent business application knowledge to enhance customer support.
- Update our internal ERP system with information about technical issues reported by the customer and useful discussions with customers.
ROLES AND RESPONSIBILITIES
● Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
● Open to discuss the requirement with the client over a call/ in person meeting.
● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.
● Daily standup with various teams to track the progress.
● To oversee the development and improvement of customer service products or platforms within an organization
● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.
● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.
● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.
Job description
Language known: English / Hindi
Industry: Healthcare / Fitness/ wellness
Education and Experience
· Candidate should be a graduate / Undergraduate
. Six months of healthcare domain would be preferred.
· Excellent Communication skills and listening skills
Responsibilities
· Have to resolve customer queries over Calls
· Answering queries politely and provide accurate replies to the query.
· Directing calls to the concerned department and services of the company
· Diagnostics Knowledge preferable
Key Skills
Customer care, Good communication skill , Telecalling, English, Hindi
- Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation
- To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.
- To actively engage yourself to collect inventory, stocks and work reports of the distributor in a
daily/weekly basis.
- To look after smooth functioning and supply chain of the authorized distributor under your
periphery.
- To oversee sales executive schedule and plan them accordingly.
- To facilitate cross-functional communications among project stakeholders.
- To actively engage yourself with core marketing policies required for business development.
- To look after the grievances and claims arising from time to time maintaining proper
coordination with the company.
- To actively follow other marketing strategies and instructions as and when instructed by the company.


Minimum 5 years of coding experience in Swift in creating Enterprise Mobile Applications of high
performance and global at scale
Hands on experience in performance tuning, debugging, monitoring
Experience designing clean and maintainable APIs
Working experience with popular thid party libraries for networking, async image loading
Experience building complex applications and g Objective-C / C++/SWFIT with Cocoa and other
frameworks
Strong understanding of iOS application architecture and Implementation (MVC, MVVM)
Experience with multithreaded programming, reusable frameworks, UI components, iOS SDK performance
tools and optimization techniques
Knowledge on UIKit, Core Animation, Autolayout, Size Classes, SnapKit
Knowledge on Core Location, MapKit, AVFoundation, StoreKit, Extensions, AddressBook, EventKit, CAllKit,
SiriKit, Core Bluetooth
Knowledge on Spatial Reasoning
Experience in following best Coding, Security, Unit testing and Documentation standards and practices
Experience in Agile methodology.
Ensure quality of technical and application architecture and design of systems across the organization.
Effectively research and benchmark technology against other best in class technologies.
Previous experience of developing VoIP based solution, live streaming/video calling based application
DevOps understanding is a plus.
Previous experience of working in Product/Solution development or Start-ups will be added advantage
Domain Knowledge: Health care
Good Communication skill

Job for Front end Developer
WFH
Lead Front end engineers
Skill sets are:
- Typescript
- Javascript
- React
- Redux - global state management experience.
Good to have Back End Javascript experience as well as there might be times when the front end team has to do some back end work (which is the bulk of engineering work).
- Front End Lead (who is a PM / Scrum Master)
- Sr. Front End person who can do Client Interaction i.e. good Communication Skills.
- UI Engineer / Architect who has evolved as a Manager who can take care of Delivery of Front End team only.
- This role will interact with the Product Team to understand the product requirements so that he can be the point of contact for Product Requirements.
● J2EE with a good understanding of Servlets and JSP
● Experience in Spring Modules – Spring IOC and AOP, Spring Boot (version 2 plus), JDBC
● Expertise in design and development of various web and enterprise – level applications using Java/J2EE
technologies such as Spring, Hibernate, Rest services.
● Web Services (including SOAP, XML, XML Schema, JSON, and REST)
● Tools required: Maven,Eclipse, Github, and Swagger
● Good knowledge of SQL and Redis (NOSql)
● Ability to document requirements and specifications
● Proven work experience as a Software Engineer or Software Developer
● Ability to develop software in Java or any other OOPS languages
● Excellent knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate)
● Experience in developing Web Applications using at least one popular Web Framework (Spring)
● Experience with test-driven development
● Proficiency in software engineering tools

