- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
- Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.Ecommerce background will be an added advantage.Communication skills should be good in verbal and written communication.
About Aftership
Similar jobs
Role & responsibilities
- Provide technical support to customers via email, phone, and ticketing system.
- Troubleshoot and resolve customer issues related to our API Services.
- Prepare customized reports for clients using SQL queries to extract information from database.
- Perform API integration in third-party applications.
- Run APIs in Postman / Unix command line to re-produce error conditions
- Document and track customer issues and resolutions in our ticketing system.
Preferred candidate profile
- Bachelor's degree in Computer Science or related field.
- 2+ years of experience in PHP development or Technical Support role.
- Strong knowledge of API integration and testing.
- Strong knowledge of PHP and MySQL.
- Excellent communication and interpersonal skills.
Perks and benefits
- Flexitime for Work-Life Balance
- Complimentary Office Meals
- Paid Sick Leave and Time Off
- Enjoy a Vibrant Workplace Culture
Techno-functional BA
GormalOne is a social impact enterprise focused on farmer centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energised and competent team which works on advanced global technologies such as OCR, facial recognition, AI-led disease prediction amongst others.
We are looking for a Techno-functional BA to bridge the gap between IT and business teams. You will be responsible for engaging with business leaders to gather functional requirements and document processes. A BA is then responsible for conveying the functional requirements to developers, helping them determine the technical requirements for the work.
Responsibilities
- Should be quick to understand what business does and how it does and determine how to improve existing business processes.
- Identify the steps or tasks to support the implementation of new features & design the new features to implement.
- Analyse the impact of implementing new features and implement the new features.
- Generation of technical Design Documents and changing them as per the required changes proposed.
- Validating product bug fixing solutions for production issues are raised on daily basis and handing over to the business team after initial testing.
- We are looking for a Techno-Functional analyst, who should be good in technical skills like SQL, PL/SQL, APIs, Report and XML publishers.
- New business requirement analysis to find the GAP and resolution for smooth business operations.
- Able to translate functional requirements into technical specifications and to gather and document development requirements.
- Work with Business Development Teams and business users to resolve customer support issues and Project work you are doing.
- Involve in QA cycle User acceptance testing.
- Training end-users regarding application functionalities.
- Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model
Basic Requirements
- 1-2 years of relevant experience in a similar role.
- Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
- Demonstrated understanding of .Net/Java, Relational Databases, and dev stacks.
- Experience in UI/UX best practices and familiarity with Designing tools like Adobe XD etc.
- Excellent analytical, mathematical, and creative problem-solving Logical and efficient, with keen attention to detail.
- Excellent listening, interpersonal, written, and oral communication The ability to communicate with stakeholders and work closely with them to determine acceptable solutions.
- Experience creating detailed reports and giving presentations and competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
- Highly self-motivated and able to effectively prioritize and execute tasks while under pressure.
- Excellent planning, organizational, and time management skills.
- Willing to travel to customer location.
Preferred Requirements
- A bachelor’s degree in engineering CS/IT or related field.
- Knowledge of integrating with Web Services, XML(Extensible Markup Language), and other API(Application Programming Interface) to transfer the data - from source and target, in addition to the database.
- Knowledge in Dairy domain.
Job Description
Work location: Electronic City Ph-1, Bengaluru, Karnataka.
Shift timings: Rotational
Total experience required: 2- 6 yrs
SAP Concur L2 Technical Support:
- Responsible for the configuration of parameters and settings within SAP Concur’s Travel, Expense, and Invoice modules according to the overall design defined by the Functional Consultant.
- Manage third-party and Concur integrations (e.g., credit cards, direct reimbursement to employees, direct payments to vendors)
- Conduct initial testing of the product configurations.
- Employees of this position are assigned to project teams within an assigned customer and utilize a variety of various platforms.
- Incumbents collaborate with the Functional Consultants to ensure that the final system is according to business requirements.
- Individuals in this job position are competent to perform work at the highest technical level within one or more functional areas.
- They ensure that application functions are customized to meet business needs/processes and apply a broad knowledge of various technical skills to fulfill the same.
Skills
SAP CONCUR
Responsibilities
- Manage incoming calls, chat and emails from customers in a prompt and swift manner
- Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to concerned authority when necessary
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Who can apply:
- Graduate from any stream
- 2+ years experience in a customer support role
- Strong Track record of performance
- Strong listening , written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Must be fluent in English, proficiency in other languages is an advantage.
- Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable
FIRM OVERVIEW
Datazoic is a cutting edge, Capital Markets focused FinTech Company. Its core application is a predictive analytic platform designed for full service Investment Banks and Asset Management firms. Its user base extends to over 1500 users across four, large sell-side firms Now, if you are someone who can fit in, do read the roles listed below and apply!
Job Summary
Analyzes users' requests/issues to troubleshoot and suggest workarounds/solutionsfor customers
Monitor daily application feeds and proactively engage with the Engineering team should there be a need for escalation
Proficiency in SQL and Log analysis preferred
Must be comfortable working Night Shift
Strong English proficiency required, both oral and written
Freshers with excellent communication and analytical skills may apply
JD – Attached Sample Profile for Reference
1) WebFOCUS BI Reporting
2) WebFOCUS Adminstration
3) Sybase or Oracle or SQL Server or Snowflake
4) DWH Skills
Nice to have
1) Experience in SAP BO / Crystal report /SSRS/ Power BI
2) Experience in Informix
3) Experience in ETL
Responsibilities
• Technical knowledge regarding best practices of BI development / integration.
• Candidate must understand business processes, be a detailed-oriented person and quickly grasp new concepts.
• Additionally the candidate will have strong presentation, interpersonal, software development and work management skills.
• Strong Advanced SQL programming skills are required
• Proficient in MS Word, Excel, Access, and PowerPoint
• Experience working with one or more BI Reporting tools as Analyst/Developer.
• Knowledge of data mining techniques and procedures and knowing when their use is appropriate
• Ability to present complex information in an understandable and compelling manner.
• Experience converting reports from one reporting tool to another
• Involved in entire SDLC lifecycle including analysis, development, fixing and monitoring of issues on the assigned product lines.
• Meets and exceeds standards for the quality and timeliness of the work products.
• Implements, unit tests, debugs and leads integrations of complex code.
• Identify opportunities for further enhancements and refinements to best practices, standards and processes. • Ensure robust, securely accessible, highly available and highly scalable product that meets or exceeds customer and end-user expectations
Experience 3 – 6 Years
Technical Duties & Responsibilities
With 2-4 years of experience in Scalable Architecture development. We are looking for Independent Contributors, who have good understanding of Microservices based architecture, and a comprehensive awareness of various architectures & their suitability as per product requirements: -
• Strong knowledge of microservices based architecture model.
• Good knowledge of messaging frameworks like RabbitMQ. Prefer a candidate who had earlier used messaging for a chat type solution or developed high transaction messaging queues.
• Should have experience in Elastic Search and Kibana. • Good understanding of RESTful architecture, database technologies (both SQL - and NoSQL).
• Ability to understand and solve performance issues and constraints.
• Should have understanding of scaling applications, and know the bottlenecks involved in resource optimization.
• Proficient in .Net framework and its languages with also good programming knowledge of JavaScript.
• Proficient in MS concepts like Asp.net, C#, MVC, webservices (development and consumption), API development
• Should have experience in Agile, iterative and Scrum based projects.
• Should have worked in a Test Driven Development (TDD) environment. Good knowledge of Object Oriented programming, Design Principles like SOLID, and Gang of Four Design patterns.
Mandatory Skills
• Good programming skills using C++ on windows
• Work exp in using Boost Library, Multi-threading, data Structures
• Good understanding of kernel level API's in Lwindows
• Scripting knowledge – Shel Scripting, Perl, Python
Job Description
Proven C++ developer(Design Patterns, Multi-Threading, Data Structures, File Systems etc. ) on windows
• Hands-on experience in API design and development
• Good exposure to CMake based builds and PERL scripting
• Proven Object Oriented designer and implementer with strong understanding of software architecture leveraging UML and design patterns.
• Good understanding of Agile Scrum practices
• Excellent communication skills.
• Expertise in static and dynamic analysis
• Packaging/recompilation of RabbitMQ, buildpacks (basic knowledge on dockers)
• Work experience in CI / CD "