- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
- Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.Ecommerce background will be an added advantage.Communication skills should be good in verbal and written communication.
Shubham Vishwakarma
Full Stack Developer - Averlon
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he ideal candidate will be passionate about technology and GETTING IT DONE.
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Take part in software and architectural development activities
Debug application issues and helping support respond to client queries
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Provide accurate estimates, clearly communicate status of tasks and identification of risks
Commitment to accomplishing the task at hand and identify the fastest and most reliable way to solve a problem
Performance tuning of application code at different service levels
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Wow Labz is one of India’s leading turnkey product development companies. Products built by us have won numerous awards and touched the lives of over 30 million people globally. Whether we are creating new products or helping a small startup extend its reach, we build from our hearts. We’re entrepreneurial and we love new ideas. We have a fun culture and a team that cares about your development and growth.
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We are looking for an experienced game designer working primarily with Unity to be a part of our exciting game development team at Wow Labz. You would be part of a team that is working on designing and developing the future of games and interactive experiences.
We are creating amazing experiences and hub worlds in the metaverse which integrate with our blockchain protocols to offer unique experiences.
Your primary responsibilities would be to architect the entire multiplayer experience for our game world. You will design, deploy and iteratively various multiplayer experiences while working with our frontend team to realize the project goals and objectives.
Please be sure to highlight the following in your resume:
- Publicly accessible links to games you have built and deployed. These need to be Unity based. (Please provide links to these)
- Links to multiplayer games you have developed, worked with commercially.
- List of certifications you have completed on Unity (optional).
Responsibilities:
- Research and develop an optimal architecture using Mirror/Photon for the multiplayer experience.
- Design and Develop multiplayer components like lobbies, matchmaking, etc.
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- Work with remote servers and game servers and make decisions on architecture and tools to be used.
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- Design the persistent data pipeline to manage and record game and economy data.
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Persona of the kind of people who would be a culture fit:
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• Thrive in a collaborative team environment and work with ambiguous product requirements.
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• Provide thought leadership in cloud based VoIP(Voice/WebRTC) services and bring your passion for technology to motivate and inspire on a day to day basis.
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• 4+ years experience in building highly available, fault tolerant and scalable real-time communications(Voice and WebRTC) systems in the cloud (AWS preferred).
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• Programming experience with Python, Golang and Lua will be a plus.
• Prior experience working with Asterisk, FreeSWITCH, RTPEngine, Kamailio, or OpenSIPs will be a plus.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon