- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
- Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.Ecommerce background will be an added advantage.Communication skills should be good in verbal and written communication.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location - Bangalore (Hybrid)
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https://www.logixhealth.com/" target="_blank">https://www.logixhealth.com/Relevant Years of Exp - Minimum 4-8 years of experience in data analysis, data reporting, identify and analyze pattern/trends.Knowledge Skill Sets -§ Experience with Tableau dashboard
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Full Stack Developer - Averlon