
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
- Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.Ecommerce background will be an added advantage.Communication skills should be good in verbal and written communication.

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Job Title: Logistics Sales Coordinator (Fresher)
Experience: US Sales: 1 year (preferred).
Freshers with excellent communication skills in English are encouraged to apply.
Salary - Up to 22k
We are looking for a proactive and enthusiastic Sales Executive to join our team for the US Logistics Process. The role involves engaging with international clients, managing a blended process of calls and emails, and contributing to the success of our logistics operations. Whether you're a seasoned professional or a fresher with excellent communication skills, this role offers exciting opportunities to grow and excel, along with incentives for exceeding targets.
Key Responsibilities:
· Communicate with international clients to promote our services via calls and emails.
· Consistently deliver high-quality results and meet/exceed performance targets.
· Address and resolve client concerns professionally and efficiently.
· Multitask effectively and make quick, independent decisions when needed.
· Ensure clear and professional communication with clients at all times.
· Adhere to company quality standards and operational guidelines.
· Collaborate with team members to drive growth and achieve business goals.
Qualifications and Skills:
· Bachelor's Degree in any field (preferred).
· Freshers with excellent communication skills in English are welcome to apply.
· Candidates with 1+ years of experience in international logistics or sales are preferred.
· Strong negotiation and persuasion skills.
· Fluency in English (mandatory).
· Open to working in night and evening shifts (US time zone).
· Ability to work independently and as part of a team.
Why Join Us?
· Attractive incentives for exceeding sales and performance targets.
· Opportunity to work in an exciting, fast-growing international logistics process.
· Supportive work environment with ample opportunities for growth.
· Exposure to global clients and international logistics processes.
Work Schedule:
· Night Shifts (US time zone).
· Monday to Friday.
· Full-time, in-office position.
Language Requirement:
· Fluency in English (required).
If you're driven to achieve targets, have strong communication skills, and are eager to grow in a challenging yet rewarding role, this is the perfect opportunity for you!
Location: Bangalore
About The Role
• Own the P&L of the brand, right from pricing, discounts & marketing
activities
• Plan & deliver on growth, in alignment with the company’s strategies
• Conceptualize & execute plans across all marketing channels (Digital,
Outdoor, Social, 3rd party platforms, BTL etc).
• Identify & program manage new product development opportunities that
helps the brand stay relevant with the latest trends & consumer needs,
through market and consumer research.
• Identify brand's differentiation, positioning in the market, build a coherent
consumer language across all touch-points.
• Build newer channels of communication for the brand and help the brand
build channels previously unexplored.
• Work to drive discovery, traffic & conversion. Understand business
trajectory, capture data, analyze campaigns and documents. Create detailed
specifications for all e-commerce platforms and analyze site traffic
management.
• Work closely with operations & supply chain teams to ensure stock
availability by providing growth projections in advance & avoiding out of
stocks
• Complete ownership of campaigns which are rolled out on a weekly, monthly
and yearly basis.
Qualifications and experience
Looking for candidates with an MBA from a Tier 1 & 2 B-School with 1-3 years of post-MBA experience.
Skills required
- 1-3 years of experience in Brand/ Category Management in a consumer facing company
- An understanding of trends and an ability to respond to customers wishes.



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To take lead and manage the backend team.
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Taking ownership and developing new micro services/systems to improve the products.
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Managing and adding on to our linux based content management system as well as our web servers.
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4+ years of hands-on experience working with serverless architecture.
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Hands-on experience with products at a scale of > 50K DAUs.
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Should be able to architect and implement complex services/systems in a simple and scalable manner.
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Self starter with the ability to lead a team.
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Should be an expert in: Python. AWS Lambda, RDS and EC2 SQL databases, specifically postgresql. NOSQL Database, specifically dynamoDB.
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Should be able to write automated test cases for developed code.
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Should be proficient in the linux environment.
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Having the following skills will an added bonus: Experience developing with Neo4j databases. Firebase services. * Experience working with Docker and ECS.
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Your word counts You’ll get to play a key role in shaping up the product roadmap and will be involved in every stage
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Learning never stops With advancing into the growth stage, there is immense potential and relevance to apply new developments you learn in your domain
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Sponsored training Do you want to learn something that helps improve your productivity or knowledge? We’ll sponsor that
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Remote friendly Even before Covid, half of us worked from home. Heck, you want to work from a village? Go for it.
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Healthy company culture We nurture a conducive environment for your personal and professional growth, and take extreme care to make sure you are happy at work
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Everyone gets to lead You own your idea, and you lead it’s execution
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Smart work is what matters with us We don’t count hours. We value getting the work done
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Teammates who will sing and jam with you
Requirements
About Us:
At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor-intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, and Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges while delivering jobs better, faster, cheaper and safer.
We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!
Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture.
Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee.
The Role
The Solution Consultant’s primary responsibility is to engage with our customer's leaders in plant maintenance to provide consulting on value improvement cases, maturity assessments, process improvement, and mobility best practices engagements. Our SCs engage with clients by leading the solution design process, driving the adoption of Innovapptive's connected worker solutions using cloud-based SaaS offerings and mobility solutions.
As a solution consultant, you are responsible to Identify solution needs and user stories and design approaches for the Field workforce to enable KPI improvements such as:
- Efficient and enabled plant maintenance execution
- Expedited and on-time execution of maintenance work
- Compliance with regulatory and industry requirements
The SC will lead all solution design activities and documentation for the implementation of a Plant Maintenance mobile solution. They will understand plant maintenance processes and the challenges companies and their front-end workers face today. They can advise customers on best practices and marry their business processes to an adoptable solution design that leverages Innovapptive’s mobile solutions. Senior Solution Consultants are key internal advisors on product capabilities and product enhancement opportunities based on their understanding of customer requirements and business processes.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications:
How You Will Make an Impact:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Understand our customer’s Maintenance & Repair Operations, Plant Maintenance processes, and Asset Management integration touchpoints, and map them to our mobile solution (Oil & Gas, Chemicals, Utilities and Discrete Manufacturing Industries)
- Communicate to our customers’ leaders the business benefits and ROI (Return on Investment) in deploying our products
- Guide customers to solutions that maximize process digitization improvements and adoption
- Execute to-be process solution designs that leverage product capabilities to maximize adoption and enhance the end-user experience
- Provide best practice solutions, evaluate and document effective solution alternatives to the business problems if the current product feature does not meet the customer requirements
- Ability to work in a fast-paced environment and manage multiple tasks and projects
- Mentor and advise the Development and Implementation Teams to build technical designs and configure applications
What You Bring to the Team:
- Extensive knowledge of business processes in Plant Maintenance Processes, Standard functionality – Work Order Planning & Scheduling, Notifications, Work Order Execution and Processing, Measuring Points, Functional Locations,, and Form Execution and Submission
- Bachelor’s Degree with at least 6-10 years of hands-on functional solution design experience including requirement gathering, prioritization, documentation and consulting in the areas of SAP PM and EAM (SAP or 3rd party applications that integrate with SAP)
- Preferred Experience: have at least 3 full cycle implementation experiences or equivalent experience
- Excellent analytical and problem-solving skills. Ability to leverage knowledge to design and develop solutions that improve productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies
- Self-motivated and capable of working with minimal supervision. Ability to work independently and as part of multiple teams
- Excellent problem-solving skills and team player
- Leading teams and coordinating project activities is a huge plus
- Able to learn new technical skills easily
- Good verbal and written communication skills
- Detail-oriented and diligent
- Entrepreneurial by nature with a strong sense of ownership
- Ethical Conduct
- Excellent Organizational Skills
- Experience configuring the basic system for various modules of plant maintenance, custom solutions involving complex process design, interfaces, reporting, code evaluation to cross-process integration, and collaborative and seamless solutions is preferred
What We Offer:
- A positive, open, and highly-innovative environment and team
- Entrepreneurial spirit with unlimited opportunity to grow
- Opportunity to work with leading global brands on exciting and impactful projects
- Competitive Base Pay
- Best of plan on Vacation & Paid Time Off.
- Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws
- Paid Maternity and Paternity leave
- Bi-annual reviews to ensure transparency and promote a high-performance culture
- OKR Driven Performance Development Environment
- Learning & Development - access to a wide range of e-Learning courses (technical, Product, Process, etc.,)
- A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music
Innovapptive does not accept and will not review unsolicited resumes from search firms.
Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

Firm grasp of modern web application development approaches (Full stack JavaScript)
Strong proficiency in the following JavaScript development tools: · ReactJS · UI Frameworks (Bootstrap, Material UI, Semantic UI) · ES6/ES7 · Context API, GraphQL, Redux, Payment Gateway · Familiarity with RESTful APIs · Familiarity with code versioning tools (GIT, BitBucket) · Experience with working with various data structure (JSON) · Understanding of modularized / service-oriented architecture
Competencies and Skills Required · Requires excellent analytical, problem solving, and good communications skills · Must be able to work effectively with business stakeholders · Strong passion for delivering technical solutions to business problems · Understanding and mindset of Agile software delivery (Ability to adapt to continually changing priorities) · Team player who understands the importance of teamwork and collaboration · Passion for delivering new approaches and challenging the ‘status-quo’ |
An ideal Academic Research Associate will guide international students in their course modules and academic projects through one-to-one online tutoring sessions; develop learning modules and sample academic model solutions based on specific criterion for students of foreign universities. The job would require constant discussions of the candidate with the client both verbally and in written form to understand the requirements of the client and facilitate the service as required. The candidate should be an avid learner and have zeal in writing. The candidate should have excelled in the academics and have a good command over his/her specialization subjects.
Key Responsibilities:
➢ To comprehend the requirements of each project as per the requirements of the client.
➢ To conduct secondary research and study the involved concepts on various domains.
➢ To write plagiarism free, well edited high-quality content and master the art of academic writing.
➢ To ensure compliance with stipulated deadlines of every individual micro projects.
➢ To provide one on one online tutoring sessions to students in their respective subjects.
➢ To train new members on the basics of academic writing and explore in depth learning of conceptual theories as used in foreign universities.
Required Skills:
➢ Excellent Written & Oral Communication Skills in English, Strong Comprehension Ability.
➢ Exceptional Subject Matter Expertise.
➢ Intensive and Extensive Internet Research Skills, Output Authenticity & Reliability.
➢ Ability to work under pressure, Target and Quality oriented.
➢ Inclination towards Research and Writing.
➢ Must possess high level of concentration abilities and must be open to learn new concepts quickly.
Qualifications:
We are looking for Masters or PhD candidates from the following subject domains:
➢ Management
➢ Accounting and Finance
➢ Economics
➢ Statistics
➢ Engineering & IT
➢ Nursing & Medicine
➢ Law





