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Technical Support Engineer

Aftership

Technical Support Engineer

The Talent Keepers

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Technical Support Engineer at Aftership · Noida · 1 - 10 years · ₹2L - ₹5L / yr · Posted 30 Nov 2022

Technical Support Engineer

at Aftership

Agency job

via The Talent Keepers

1 - 10 yrs

₹2L - ₹5L / yr

Noida

Skills

Troubleshooting

SQL

API

Technical support

Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings

Key Performance Indicators:

Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
Educate customers on services and processes.
Escalate any issues to the Team Leader.
Achieve agreed KPIs and Objectives.
Adhere strictly to shift schedules.
Adhere to laid down internal policies, procedures and processes.
Work collaboratively with the team.
Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.

Ecommerce background will be an added advantage.

Communication skills should be good in verbal and written communication.

Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings

Key Performance Indicators:

Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
Educate customers on services and processes.
Escalate any issues to the Team Leader.
Achieve agreed KPIs and Objectives.
Adhere strictly to shift schedules.
Adhere to laid down internal policies, procedures and processes.
Work collaboratively with the team.
Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.

Ecommerce background will be an added advantage.

Communication skills should be good in verbal and written communication.

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