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Technical Support Engineer
Aftership
Technical Support Engineer
Aftership's logo

Technical Support Engineer

at Aftership

Agency job
1 - 10 yrs
₹2L - ₹5L / yr
Noida
Skills
Troubleshooting
SQL
API
Technical support
  • Handling customer queries on Web Chat, E-mails and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings
Key Performance Indicators:
 
  • Handle all queries in a polite, professional manner
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
  • Educate customers on services and processes.
  • Escalate any issues to the Team Leader.
  • Achieve agreed KPIs and Objectives.
  • Adhere strictly to shift schedules.
  • Adhere to laid down internal policies, procedures and processes.
  • Work collaboratively with the team.
  • Candidates from voice/non- voice both will be fine. 
    Experience with the SAAS model will be an added advantage. 
    Ecommerce background will be an added advantage. 
    Communication skills should be good in verbal and written communication.
Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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