Openshift Support

Position: BPO Team Leader – Customer Service & Renewals

Location: Delhi

Experience:

Minimum 2 years of documented experience as a Team Leader in outbound customer service.

Recent experience must be in Customer Service.

Experience in outbound service combined with renewals and upselling is a strong plus.

Should have managed call flows ranging between 100 to 150 calls per day.

As a Team Leader, must be willing to take calls when required.

Total experience should not exceed 5.5 years.

Work Schedule:

Day Shift

2 rotational offs

Qualification:

Minimum HSC (High School Certificate)

Compensation:

Maximum salary up to ₹7 LPA (approximately ₹55K per month)

Additional variable pay up to ₹2 LPA

Job Responsibilities

• At least 1-3 Years of Mobile App Development experience in React Native Framework.
• Experience on web service integration (SOAP, REST, JSON, XML).
• Worked on Social API integration, Core location APIs, Payment gateway integration, Google Maps, Webviews, Push Notification Service.
• Must have strong experience in Javascript, React JS.
• Strong Knowledge of SQLite, MySQL, Firebase or similar databases.
• Strong experience in sensors like accelerometer & gyroscope and detecting / correcting memory usage issues.
• Knowledge of HTML5 & CSS3.

Required Skills

• Develop and enhance Mobile Application using HTML5, jQuery Mobile, JavaScript and CSS3.
• Define technical design for mobile application ecosystem (enterprise integration working with REST services, Vendor Mobile APIS, Push notifications, etc.)
• Integrate available plugins to utilize native phone APIs to handle push notifications, geolocation and payment processing (Google Wallet, Apple Pay, etc.)
• Potentially dig down into the native layer to develop custom plugins to achieve desired functionality if not supported by the chosen framework.
• Provide a creative source of ideas/solutions to address problems - strategic and tactical.
• Contribute to the improvement of the efficiency of through scripts, tool code, component development or methodology enhancement.
• Develops, maintains, monitors and tunes performance of the app.
• Collaborate with developers, project managers, business analysts and business users in conceptualizing, estimating and developing new software applications and enhancements.

Desired Skills

• 1-3  years of experience into React Native.
• Published 2 or more apps in the Google Play Store and Apple iTunes store.

Candidates who can join immediately would be preferred.

Note: If you are willing to apply on the above post kindly add your live projects Play Store/ App Store links in the resume.

·        Qualification: bachelor’s or master’s degree in computer science, Engineering, or related field.

·        Proven 4+ years of experience in full stack development, including proficiency with React, Tailwind CSS, Python, and Flask.

·        Strong understanding of Graph QL concepts and hands-on experience with Ariadne or similar frameworks.

·        Familiarity with containerization using Docker for application deployment.

·        Demonstrated expertise in machine learning model integration, preferably using the Hugging Face framework.

·        Experience deploying machine learning models on cloud platforms such as Replicate and AWS is a strong plus.

·        Excellent problem-solving skills and a proactive attitude towards learning and adapting to new technologies.

·        Should have experience in Backend: Python, Flask Framework, Langchain ML Ops Framework, Ariadne Graph QL Framework, Docker. Frontend: React, Tailwind. ML Model Development – Hugging Face Model Training, ML Deployment onto Replicate or AWS

• Understand the entire business process flow from business and organize Sales & BD team to achieve the organizational goals
• Ownership of department wise strategy and P&L and delivery
• Establish strategy and best practices to ensure achievement of overall sales and BD objectives
• Take a lead role in building a strong sales management culture with internal as well as external stakeholders
• Develop ingenious methods or tools to improve conversion of lead to sale, create new channels of business, new business, and brand associations
• Recruit, train and develop teams to deliver pathbreaking results
• Distribution of annual and monthly targets among team members to ensure monthly targets are achieved
• Proactively manage and creatively review the performance and progress of team members monthly, quarterly
• Spend time with external and internal stakeholders to understand and identify critical business issues and align strategies to mitigate them into strengths
• Sharer solutions with leadership on anticipated challenges, and update developments on a periodic basis
• Presenting reports and plans to Board
• Working and thriving in ad hoc environments

1. Engage and individually manage customers from inception of the project until the solution is live
2. Provide technical, business consulting and product expertise to customers enabling comprehensive solution to be delivered to the customers
3. Facilitate technical discussions and white boarding for project integrations and technical solutions from one to many technical applications
4. Determine the scope of the implementation technology solution and the resources required to successfully complete
5. Develop client requirements specifications for integrations, product extension and enhancements
6. Produce requirements specifications for the product management and engineering teams clearly articulating end-state requirements to meet customer expectations
7. Produce and manage client-facing documentation such as business requirements document, Gap document, Acceptance documents, solution mapping documents and so on
8. Ensure successful implementation/configuration of standard product suite and any additional customizations for each customer
9. Participate in project planning activities, including defining detailed project tasks/activities
10. Conduct implementation pilots and help customer envision final solution
11. Train new clients on the essentials of systems to get them started on implementations

• Bachelor's degree or an equivalent combination of education and experience preferred
• Passion to solve complex problems of agriculture in a dynamic start-up environment
• Flexible, curious, exploratory, and can-do attitude
• Great sense of ownership and ability to work with very limited supervision
• Prior experience of working in software Industry especially in the Agri Sector will be preferred
• Experience handling customer success and delivery
• Experience or familiarity of blockchain protocols like Hyperledger Fabric a big advantage
• Ability to speak English fluently
• PMP, ITIL Certifications is a plus

JD for Devops

Experience: 5+ years

Will be developing mobile and web applications using latest technology. Should be good in analysing requirements and translate into applications. Good in understanding application flows.

Tech Skills –

MEAN (MongoDB, Express, Angular/React, Node.js) – Expert level - at least 2-3 full sized projects

Cloud technology – Familiar with using cloud technology (AWS, GCP etc) – Intermediate – Should be able to interact with the services from cloud (e.g. firebase etc)

HTML, CSS, Bootstrap, Java script – Intermediate level - Good understanding of concepts and should be able to realize application screens based on the UI provided by designers

Mobile technology – Hybrid (ionic, Cordova, capacitor, flutter), Native (Android, iOS) – Beginner – Should have understanding of concepts, good with basics