The Talent Keepers Careers

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
• Educate customers on services and processes.
• Escalate any issues to the Team Leader.
• Achieve agreed KPIs and Objectives.
• Adhere strictly to shift schedules.
• Adhere to laid down internal policies, procedures and processes.
• Work collaboratively with the team.
• Candidates from voice/non- voice both will be fine. 
  Experience with the SAAS model will be an added advantage. 
  Ecommerce background will be an added advantage. 
  Communication skills should be good in verbal and written communication.

BE/BTech from shortlisted institutes;
b) Work closely with business in identifying solution requirements and key case-studies/scenarios for the future solution
c) Design and prototype Azure solutions, create solution architecture document covering deep technical aspects of the implementation
d) Create a unified strategy for Azure cloud transformation governance, automation, security, implementation and operations
e) Analyze existing application portfolios, develop next-gen application architecture, transformation and modernization roadmap
f) Conduct Azure solutions architecture review/audit and create review/audit report
g) Lead implementation of the solution from establishing project requirements and goals to solution "go-live"
h) Oversee the development efforts and provide technical help as needed
i) Day-to-day lead the client through the technical and organizational challenges of Cloud transformation
j) Participate in the full cycle of pre-sale activities, including RFP processing, proposal development and direct communications with potential clients
k) Maintain a strong understanding of industry trends and best practices
l) Create thought leadership on Azure solutions and hybrid clouds
m) Serve as an Azure evangelist, consult and provide technical guidance on Azure solutions design, build, governance, security, operations and cost control best practices
What You Have
n) Large-scale software development or application engineering with recent coding experience in the following platform: .Net Core,.NET MVC, Azure, React.js, Angular
o) Designing and building applications using container and serverless technologies
p) Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability
q) Deep expertise in solution architecture including web services, relational and non-relational databases, front-end and/or back-end technologies
r) Good exposure to Agile software development methodologies and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration (CI) and automated deployment
s) Experience working with highly scalable, performant and mission critical architectures
t) Avid technologist, with deep expertise in modern cloud architecture and history of successful implementation of complex Azure solution
u) Ability to suggest competitive and innovative technical decisions, get client buy-in and deliver commitments
v) Strong communication skills, ability to present technical ideas in business-friendly language
w) Analytical and problem-solving abilities
x) Azure certifications and Architecture Framework (TOGAF/IAF) are recommended

• Discussing project aims with the client and development team.
• Designing and building web applications using Laravel.
• Troubleshooting issues in the implementation and debug builds.
• Working with front-end and back-end developers on projects.
• Testing functionality for users and the backend.
• Ensuring that integrations run smoothly.
• Scaling projects based on client feedback.
• Recording and reporting on work done in Laravel.
• Maintaining web-based applications.
• Presenting work in meetings with clients and management.

• A degree in programming, computer science, or a related field.
• Experience working with PHP, performing unit testing, and managing APIs such as REST.
• A solid understanding of application design using Laravel.
• Knowledge of database design and querying using SQL.
• Proficiency in HTML and JavaScript.
• Practical experience using the MVC architecture.
• A portfolio of applications and programs to your name.
• Problem-solving skills and critical mindset.
• Great communication skills.
• The desire and ability to learn.

• Define and lead strategic performance projects, manage stakeholders to drive outcomes.
• Analyzing and presenting key MIS reports for Management review
• Lead business planning for including formulation of annual, monthly and daily plans on key
• performance metrics.
• Driving the strategic initiatives of the company as per the CEO's agenda
• Studying & improvising the operation processes of the company.
• Drive business performance insights working closely with the sales, marketing, growth &analytics teams
• Create strategic value-added analyses around growth opportunities, retention levers and core
• business metrics in order to drive better decision making and results
• Conduct ongoing analysis of key business drivers, trends and performance.

• Implement audit plans/execute audits as per the defined audit plan for the year.
•  Perform operational, financial, compliance audits and IT audits, including but not limited to Information Technology General Controls Review, User Access
• Management, Change Management, Application Development, Incident
• Management, Network Management, etc.
•  Supporting teams in performing testing of automated application controls.
•  Evaluate and examine processes, policies, procedures and systems by performing walkthroughs, to identify risks and mitigating controls.
•  Based on gaps identified, suggest controls which mitigate the risks and agree
• with process owners.
•  Document the work papers for the work performed, in the Central repository.
•  Prepare audit reports and discuss the same with the auditee to agree on issue.

• Take ownership of key company metrics assigned to him/her such as Retention, Activation, Growth etc.
• Regularly interact with customers, customer success team and industry experts to come up with ideas to drive their metrics
• Be very proficient in studying and analyzing the usage and product data to understand customer behaviour
• Work closely with the technology team to ensure their ideas are quickly tested in production environment with frequent iterations
• Ensure successful ideas get implemented in the product in a scalable and optimized manner
• Assesses market competition by comparing the company's product to competitors' products
• Work closely with the Growth Team to understand the type of customers we are targeting and their needs and behaviour. If required, PM can help the growth team in fine tuning the target market and buyer profiles
• Work closely with the Customer Success Team to ensure customer delight and success
• Identify growth hacks to exponentially increase product usage and adoption by delivering more value to customers

• Graduation/Post-Graduation in any stream
• 2-5 years experience in Product Management in any company
• Strong in data analysis with hands on experience in MS Excel and SQL
• Strong problem solving skills and willingness to roll up one’s sleeves to get the job
• Skilled at working effectively with cross functional teams in a matrix organization
• Willingness to learn and read about new technologies

• Write detailed focused design specifications.
• Collaborating closely with UX to help facilitate wireframes and specify art requirements.
• Taking wireframes to highly polished visual designs through great use of typography, layout, UI, visual elements, and iconography.
• Collaborate closely with product managers,  and key stakeholders to ensure the highest quality product is developed.
• Translating requirements into style guides, design systems, design patterns and attractive user interfaces.
  
  REQUIRED:
  Minimum 2 years of experience into designing gaming applications