TechOps / Production support

Location : Mumbai

Big Picture (The Opportunity) :

Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !

What do we want from you ? (Our Expectations) :

• Zero to 2 years experience in Linux Operating System.
• Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
• An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.

What are you required to do ? (Your Responsibilities) :

• Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
• Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
• Proactively monitoring system performance and capacity planning.
• Providing technical support to customers for Applications, Operating systems, and networking.
• Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
• Fault finding, analysis and logging information for reporting of performance exceptions.
• Maintain best practices on managing systems and services across all environments.

Skills & Qualification Required (Add Value) :

• Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
• He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
• You should possess excellent communication skills .
• Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.

Job Summary:

We are looking for an experienced Production Support Engineer with strong Linux Administration skills to manage production environments, troubleshoot application and infrastructure issues, and ensure system availability and stability. The role involves Linux administration, production support, database support, monitoring, observability, cloud exposure, and automation.

Primary Skills:

• Linux Administration
• Production Support

Secondary Skills:

• Oracle SQL / Database Support
• Splunk
• Grafana
• AppDynamics
• Cloud – OCP / OpenShift
• Monitoring & Observability
• Shell Scripting / Automation

Key Responsibilities:

• Provide L2/L3 production support for critical applications and infrastructure.
• Perform Linux server administration, troubleshooting, and issue resolution.
• Monitor production systems and proactively identify performance and availability issues.
• Analyze application, system, and infrastructure logs to troubleshoot incidents.
• Work with Oracle databases and perform basic SQL queries and database-related troubleshooting.
• Use monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
• Troubleshoot system performance, connectivity, process, disk, memory, and CPU-related issues.
• Participate in incident, problem, and change management activities.
• Support cloud/container platforms such as OpenShift/OCP.
• Create and maintain Shell scripts for operational tasks and automation.
• Coordinate with application, database, cloud, and infrastructure teams for issue resolution.
• Participate in production deployments, maintenance activities, and release support.
• Follow ITIL processes and maintain proper incident and operational documentation.
• Participate in on-call and production support activities as required.

Mandatory Skills:

• 7+ years of relevant IT experience
• Strong Linux Administration
• Strong Production Support experience
• Good troubleshooting and incident management skills
• Experience working in a 24x7 production environment
• Hands-on experience with monitoring/logging tools

Good to Have:

• Oracle SQL
• Splunk / Grafana / AppDynamics
• OpenShift / OCP
• Shell scripting
• Cloud exposure
• Monitoring & Observability