About Reconect.ai: Reconect.ai is a leader in tech-driven, AI-enhanced operations, dedicated to setting new standards in customer experience and operational efficiency for financial institutions globally. We are seeking a proactive and client-focused Client Servicing Manager who will play a critical role in nurturing client relationships and driving satisfaction across our portfolio.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients to ensure their needs are met and they are satisfied with our services.
- Operational Support: Coordinate with internal teams to ensure seamless service delivery and resolve any client issues promptly.
- Stakeholder Communication: Act as the primary point of contact for clients, addressing inquiries and managing communication across various channels.
- Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and clear understanding of our platform and services.
- Feedback Integration: Gather and analyze client feedback to provide actionable insights to the product and operations teams, helping refine our offerings.
- Process Optimization: Identify and implement improvements to optimize operational efficiency and effectiveness.
- Support Product Development: Work closely with the product team, providing feedback from operational data to refine product features and strategies.
Qualifications:
- Educational Background: Candidates with a focus on Business Administration, Marketing, or a related field.
- Client Servicing Acumen: Strong interest in client relationship management, with a focus on customer satisfaction and engagement.
- Communication Skills: Excellent interpersonal and communication skills, with the ability to manage multiple stakeholders and foster positive relationships.
- Problem-Solving Abilities: Strong analytical skills to understand client needs and provide effective solutions.
- Adaptability: Ability to thrive in a fast-paced startup environment, demonstrating flexibility and a proactive attitude.
- Tech Savviness: Proficient in MS Office and comfortable with digital tools, with a quick learning curve for new technologies.
Why Join Reconect.ai?
- Impact: Directly influence our client relationships and satisfaction, playing a key role in enhancing our customer experience.
- Career Growth: Be part of a rapidly expanding company with significant opportunities for professional development and career advancement.
- Culture: Join a workplace that values proactive engagement, innovative thinking, and client-focused excellence.
Subodh Popalwar
Software Engineer, Memorres
About Reconectai
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Software Engineer, Memorres