Client Service Executive

🚀 Hiring: QA Engineer (Manual + Automation)

⭐ Experience: 3+ Years

📍 Location: Bangalore

⭐ Work Mode:- Hybrid

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

💫 About the Role:

We’re looking for a skilled QA Engineer You’ll ensure product quality through manual and automated testing across web, mobile, and APIs — working with tools and technologies like Postman, Playwright, Appium, Rest Assured, GCP/AWS, and React/Next.js.

Key Responsibilities:

✅ Develop & maintain automated tests using Cucumber, Playwright, Pytest, etc.

✅ Perform API testing using Postman.

✅ Work on cloud platforms (GCP/AWS) and CI/CD (Jenkins).

✅ Test web & mobile apps (Appium, BrowserStack, LambdaTest).

✅ Collaborate with developers to ensure seamless releases.

Must-Have Skills:

✅ API Testing (Postman)

✅ Cloud (GCP / AWS)

✅ Frontend understanding (React / Next.js)

✅ Strong SQL & Git skills

✅ Familiarity with OpenAI APIs

Requirements:

 4–8 years of social media experience, preferably in the fashion/women's apparel industry.

 Strong understanding of women's fashion, styling, and retail trends.

 Proficiency in social media management tools and basic graphic design skills (Canva, Photoshop preferred).

 Excellent communication, writing, and storytelling skills.

 Highly creative with an eye for aesthetics, fashion sensibility, and attention to detail.

 Ability to multitask and meet deadlines in a fast-paced environment.

Skills:

 Experience with influencer marketing campaigns.

 Basic video editing skills (for Reels/short-form content).

 Fashion blogging, styling, or personal brand presence.

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

Job Description:

Ticket Management

• Log all IT service requests/incidents raised by users through phone, email, or in-person.
• Assign tickets to the relevant IT engineer based on the nature of the issue and engineer availability.
• Ensure timely acknowledgment of tickets logged in the Helpdesk system (ManageEngine ServiceDesk Plus or equivalent).
• Follow up with the concerned engineer for updates and resolution timelines.
• Provide regular status updates to end-users and ensure ticket closure confirmation.

2       Escalation Handling

• Proactively escalate delayed or unresolved tickets to the appropriate senior IT team members or as per escalation matrix.
• Track the ticket lifecycle to ensure SLA adherence.

3       Asset Management

• Maintain and update the IT Asset Register regularly.
• Coordinate with the team for asset issuance, movement, and return (laptops, desktops, printers, accessories, etc.).
• Ensure tagging and documentation of all IT assets in coordination with the IT Infrastructure Team.

4       Reporting & Documentation

o Generate daily, weekly, and monthly reports on ticket statistics, open issues, SLA breaches, etc.

o Maintain proper documentation of asset movements, handover forms, incident reports, etc.

5       Communication & Coordination

o Act as a central communication point for all IT-related queries and complaints.

o Communicate with vendors (if required) for updates on external support tickets.

o Maintain professional and courteous behaviors while interacting with users at all levels.

Full Stack Engineer (Frontend Strong, Backend Proficient)

5-10 Years Experience

Contract: 6months+extendable

Location: Remote

Technical Requirements Frontend Expertise (Strong)

*Need at least 4 Yrs in React web developement, Node & AI.*

● Deep proficiency in React, Next.js, TypeScript

● Experience with state management (Redux, Context API)

● Frontend testing expertise (Jest, Cypress)

● Proven track record of achieving high Lighthouse performance scores Backend Proficiency

● Solid experience with Node.js, NestJS (preferred), or ExpressJS

● Database management (SQL, NoSQL)

● Cloud technologies experience (AWS, Azure)

● Understanding of OpenAI and AI integration capabilities (bonus) Full Stack Integration

● Excellent ability to manage and troubleshoot integration issues between frontend and backend systems

● Experience designing cohesive systems with proper separation of concerns

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

1. Conceptualizing visuals that bring simplicity and user friendliness to complex user flows
2. Designing the visual identity of digital products.
3. Implementing strategy of typography, iconography, colors, layout
4. Creating responsive design comps on the basis of wireframes
5. Asking smart questions, taking risks and championing new ideas
6. Bringing expert opinion on best-practices, patterns and trends
7. Translating high-level explicit and latent requirements into functional user interfaces
8. Presenting designs and articulating design decisions
9. Communicating design rationale and maintaining consistency throughout the project
10. Executing designs as a part of software development teams

• Strive to make your work intuitive, compelling and a delight to see.
• Be a self-motivated team player with a positive, solution-oriented attitude
• Be dynamic and open to working in fast-paced, ambiguous and quickly changing environments
• Be open to receiving feedback and constructive criticism.
• Excellent verbal, written, and visual communication skills
• Expertise in standard UI/UX software such as Adobe XD, Photoshop, and Illustrator.
• A solid grasp of user-centered design (UCD), planning and researching, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Experience in Education Technology would be great

• Need to work on designing, developing, and testing UI for the platform
• Need to work with design teams to build new features to solve business problems and fill business needs
• Convert Design to Code using latest web technologies
• Integrate User Interface with Back-End APIs
• Optimize application for maximum speed and scalability
• Self-motivated, self-learning and thinking up and executing own ideas

• Strong knowledge of React.js, HTML, CSS & Javascript 
•  Knowledge in node.js, AWS, is an advantage
• Ability to work independently and manage the entire frontend of all platforms associated with Rejolut
• Exemplary tasks – Explore something new every day!
• Responsibility – Bring in your own ideas and get supported in executing them. 
• Fun – Experience a family culture & celebrate with the founders & team.
• Team – Be a part of a high-performance & cultural diverse team

• Freshers can apply
• Students in their last semester or passed out in 2020 can also apply

• Working days: Monday to Friday
• Timings: 11:00 am to 7:00 pm
• Duration of internship: 6 months/PPO(Performance Basis)

• You are available for the above said duration.
• You prefer to work in a fast paced environment with growth & learning opportunities
• If you have not applied for an internship before with us.
•  have relevant skills and interests

•  Health Insurance
•  Work from Home
•  Fast growth and more visibility into the company
•  Experience to work on the latest technology
•  Competitive Learning Environment with supportive co-workers
•  Employee friendly HR Policies
•  Paid leaves up to certain limits
•  Liberal working atmosphere
• Get mentored by the best in the industry

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals