Customer Success Manager

Role Description

We are seeking a full-time AI Developer specializing in Generative AI and Large Language Models (LLMs) to join UpSolve Solutions in Mumbai. This client-facing, on-site role involves designing, developing, and deploying AI models, specifically focusing on GenAI and LLMs. The AI Developer will leverage expertise in machine learning, natural language processing, and data science to build cutting-edge AI solutions that drive business innovation and solve complex challenges.

Qualifications

• Proficiency in Python
• Strong projects in Flask + JS
• Excellent problem-solving, critical thinking, and analytical skills
• Strong communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders
• Bachelor's or Master’s degree in a relevant field (e.g., Computer Science, Artificial Intelligence, Data Science)

About the company

ENGINEERING MANAGER @REBEL FOODS

We are surrounded by the world's leading consumer companies led by technology - Amazon for retail, Airbnb for hospitality, Uber for mobility, Netflix and Spotify for entertainment, etc. Food & Beverage is the only consumer sector where large players are still traditional restaurant companies. At Rebel Foods, we are challenging this status quo as we are building the world's most valuable restaurant company on the internet, superfast.

The opportunity for us is immense due to the exponential growth in the food delivery business worldwide which has helped us build 'The World's Largest Internet Restaurant Company' in the last few years. Rebel Foods current presence in 7 countries (India, Indonesia, UAE, UK, Malaysia, Singapore, Bangladesh) with 15 + brands and 3500+ internet restaurants has been build on a simple system - The Rebel Operating Model.

While for us it is still Day 1, we know we are in the middle of a revolution towards creating never seen before customer-first experiences. We bring you a once-in-a-lifetime opportunity to disrupt the 500-year-old industry with technology at its core.

We urge you to refer to the below to understand how we are changing the restaurant industry before applying at Rebel Foods.

https://jaydeep-barman.medium.com/why-is-rebel-foods-hiring-super-talented-engineers-%20b88586223ebe" target="_blank">link 1

https://jaydeep-barman.medium.com/how-to-build-1000-restaurants-in-24-months-the-rebel-method-%20cb5b0cea4dc8" target="_blank">link 2

https://medium.com/faasos-story/winning-the-last-frontier-for-consumer-internet-5f2a659c43db" target="_blank">link 3

https://medium.com/faasos-story/winning-the-last-frontier-for-consumer-internet-5f2a659c43db" target="_blank">link 4

In order to understand more about the challenges that you might face at Rebel, it’s important that we go back to the inception and get acquainted about our journey to date. From the times when excel sheets served as our POS system at stores having one brand, to our evolution as a company that uses smart kitchens - we have traversed the phone, web, and app channels over time. From being a single brand restaurant, we moved to be a parent company with a dozen restaurant brands under the umbrella, while simultaneously moving our operations from a single kitchen to more than 300 locations across 30 cities in India and in a few international locations. The team of engineers at Rebel has built one of the most unique platforms in the world that can not only help operate a kitchen with multiple brands but also aids in operating business at scale. To give you additional perspective, the team has built more than 40+ products in the last 4.5 years. The innovation spans through technologies like polygon architecture (dynamic delivery radius) for a multi-brand operation from a kitchen, to managing each step of the kitchen ops — queuing, load/prep time, batching of orders, out of the door algorithms; inventory prediction based on consumption data, personal

recommendation engine, deep integration with every aggregator, last-mile delivery app, CRM systems, multiple brand websites and apps, reporting and analytics systems, and more. Everything that was mentioned has been built on a tech stack developed by our Engineers. This enabled us to tackle the massive complexity of a multi-brand operation while keeping all parts of the business supremely efficient and optimized.

We are now building Engineering 2.0 at our company. The vision is to make technology the Brain (AI, Machine Learning, analytics to drive every business decision of the company), the Body (robotics led automation at our Kitchens, driving tremendous operational efficiency), and the Mind ( building an AI/ ML-driven virtual personal butler for customers across app, web, and voice, like Netflix of food) at Rebel. This will mean working across technologies and product/engineering teams to build solutions that would be “first - time” in the world. Engineering @ Rebel will break new grounds.

An opportunity to revolutionize the restaurant industry

Here, at Rebel Foods, we are using technology and automation to disrupt the traditional food industry. We are focused on building an operating system for Cloud Kitchens - using the most innovative technologies - to provide the best food experiences for our customers.

You will enjoy working with us, if:

• You are passionate about solving customer problems using people, processes and technology
• You are an engineer at heart, obsessed with high quality software
• You have a flair for good technical and organizational design
• You are unafraid of making bold decisions to eliminate inefficiencies and improving the velocity of software development
• You are an owner and take responsibility for outputs and outcomes
• You are willing to dive deep to solve complex software issues
• You are a teacher and mentor

Our technology ecosystem:

• Languages: Java, Typescript, Javascript, Ruby
• Frameworks and environments: Spring Boot, NodeJS, ExpressJS
• Databases: AWS Aurora MySQL, MongoDB
• Cloud: AWS
• Microservices, Service Oriented Architecture, REST APIs, Caching, Messaging, Logging, Monitoring and Alerting
• CI/CD and DevOps
• Bitbucket, Jira

You will mostly spend time on the following:

• Leading a team of software engineers; owning and developing the roadmap to support your long term vision for the services and conducting tactical execution at the same time
• Hiring, mentoring and coaching your direct reports to be the best they can be, both in their current roles and in their careers
• Liaising with product, business and leadership teams to ensure business priorities are met
• Continuously improving management and engineering processes. Planning, estimating projects and tasks and ensuring software development best practices are being followed
• Working closely with engineers on day to day activities, including writing, reviewing and troubleshooting code
• Owning services, and managing ongoing features, fixes, and daily operations of services
• Teaching and mentoring team members

We’re excited about you if you have:

• At least 15 years of experience in software development, including experience building microservices and distributed systems
• Built and led high performing engineering teams
• Experience working with complex, high traffic, and consumer facing distributed platforms
• Proven engineering knowledge and experience
• The ability to operate at a managerial level as well as diving deep and getting your hands dirty when required
• Experience in establishing software development processes and practices; A track record of good project planning and execution
• Good communication skills, both in person and via the keyboard
• Made decisions that impacted technical design, development and planning for one or more projects / programs that impacted multiple teams or functions.
• Good programming skills in one or more languages: Java, Typescript, Javascript, C#, C++, Python or Ruby
• Experience working in Cloud environments: AWS or Azure or GCP
• Experience building secure, configurable, observable services
• Excellent troubleshooting and problem-solving skills
• The ability to mentor and teach junior and senior engineers
• The ability to collaborate effectively within and across engineering, product and business teams

What you need to have:

Desired Candidate Profile

• 10+ years and above experience (preferably an ex-entrepreneur in the EdTech domain)
• Experience in Scaling up Business from #0to1 to #1to10
• Expertise in setting up B2C and various other sales and marketing processes
• Strong exposure in Digital Marketing (including Performance / Product Marketing)
• Strong interpersonal skills, and ability to form relationships and build networks
• Experience in leading cross-functional teams and work

RESPONSIBILITIES 

• BA Workstream: Ability to understand the objectives and goals of the project, and to contribute to the development of the project plan through identifying BA scope of work, advocating approach, and methodologies.
• Create BA Work Packages: Ability to breakdown the BA Scope of Work into manageable work packages to support the overall delivery of the plan.
• Scope and document requirements: Ability to understand, capture, and model functional, non-functional (operational), and interface requirements for users of a system.
• Designing and enhancing Business Processes: Ability to create maps (or models) of workflows, services design, and customer journeys for the business, organization, system, or software. Process maps are created by eliciting new requirements as well as identifying existing functionalities and processes in an organization. Documenting behavior models using use cases, user experience design, storyboards, user profiles, and user stories.
• Analysis & estimation of solution options: Ability to undertake quality initiatives and measure them with the right metrics. Be able to develop meaningful key performance indicators (KPIs).
• Training &Communications: Work with learning and comms team to provide inputs on new functionality, enhancements, process changes, etc. to drive adoption
• Digital Capability: Having had experience in, or capability to, enable customer experiences through the use of digital technologies through placing the customer at the center of everything we do.

WHAT WE'RE LOOKING FOR

• Holds a Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related fields
• Minimum 4+ years of work experience as a BA required in Software development projects
• Industry certification in Business Analysis like CBAP, Agile business analysis, etc.
• Prior experience or a background in software development.
• High attention to detail and work ethics which encourages accuracy
• Involvement in digital transformation or multi-system integration project
• Strong written and oral communication skills with IELTS ( or any other equivalent English proficiency score of 7 or above)
• High level of computer user ability, including Ms Word, Ms Visio, Ms Excel, Ms Power Point, Outlook
• Agile qualification and experience
• Must have strong interpersonal skills and desire to work in a dynamic and fast-paced environment
• Must have the ability to work autonomously, be self-motivated, and a strong team player
• Great can-do flexible attitude that thrives in a collaborative makes it happen environment. Attitude is everything!

Attention: We are looking for Immediate joiners!

Executive Summary

Are you looking to level up? The Senior Product Owner (Digital Transformation) role at FirstPrinciples and the partner that you will be staffed with is a multi-million-dollar digital transformation initiatives on web and mobile with one of the largest Luxury Home Builders in the United States.

About FirstPrinciples & The Role

FirstPrinciples is a Tech Holding company with a Venture Studio as part of its holdings. One part of the Venture Studio business at FirstPrinciples is about working with large enterprises on long-term digital transformation initiatives within their organization. The position that we are currently hiring for involves a multi-million-dollar digital transformation initiatives for one of the largest Luxury Home Builders in the United States. Our scope involves working as expert consultants to advice and execute on upgrading the IT & Tech different internal and stakeholder facing systems within their organization. We are working on both web and mobile platforms.  

Who is This For?

This is for an experienced Product Owner/Manager who is looking to take their career to the next stage by working on a large-scale initiative that will challenge and extend their current capacities.

At FirstPrinciples, we truly act as a Tech Strategic Consultant along with having the operational capacity to implement the suggested recommendations. This role is for someone who is able to provide recommendations to the client while having the ownership of the end deliverables. While we have technical leaders also staffed within this partnership, we are looking for someone who can talk the talk with senior engineers and tech architects and understand their recommendations and its implications.  

Requirements

• One of the following certifications (PRINCE2, CSP, CAPM, CBAP (BABOK), Agile, CSP, CSPO, PMPO)
• Experience in independently managing, End-to-End Business Analysis, Product Analysis, Project Management for complex IT Projects and Products / Apps
• Working with Client to understand provide Consulting or Business Solutions, Problem Solving Approach and Skills, Strong Analytical Skills, should be able to read between the lines
• Managing scope via release management and planning and creating User-Stories, Running Sprints Cycle and Experience working with a team of 15-20 resources
• Requirements Gathering, Requirements Analysis, Requirements Management, Requirements Elicitation, Requirements Matrix (RTMs)
• Experience in Developing Low-Level and High-Level Prototyping using Wireframes tools (using any of the latest wireframing tools, such as JustInMind, Adobe XD, MockFlow, etc)
• Ownership of the Product Backlog & Deliverables and developing the User Stories & Release Planning
• Experience in Writing and Maintaining Business Requirement Documents (BRD) or PRDs and Functional Specification Document (FSD), Software Requirements Specification (SRS)
• Should have experience in creating Project Budgeting, Creating Efforts Estimations (EE), Presentation Decks, and Clean Documentation 
• Experience in Writing Test Cases and Managing UAT and Deployment 
• Analysis: GAP, Fish-bone Analysis, RCA (Root Cause Analysis), MoSCOW
• Experience in Consulting clients on Problem Statements V/s Solution Building based on AS-IS and TO-BE
• Experience converting Business Cases to Technology case and Building Products from scratch thus Translating Business Requirements into Software Requirement Specifications
• Interacting with the Technical team to ensure Delivery and Implementation of the Software Solution/Projects
• Client Relationship Management, Excellent at English Speaking, and Written Communication
• Understanding of Change Management, Risk Management and Project Management

Management Skills

1. Excellent Written and Oral Communication Skills and Etiquettes
2. Excellent Presentation Skills 
3. Experience in working with Onshore and Offshore Teams and Experience handling Cross-Functional Projects, Resources and Clients
4. Experience dealing with Pressure and Meeting strict Project Deadlines
5. Leadership and Motivational Skills to ensure the Work is being done by the Resources on time and within the specified budget
6. Conflict and Resolution Management
7. Prior experience in operations management - good to have 
8. Experience working with US Clients

TechStack & Platform

1. MEAN Stack (Web)
2. Native iOS & Android (Mobile)
3. AWS

As a full stack engineer, you will build new features for our internal tools, including https://medium.com/@Smartcow_ai/tlt-lightning-ff47659f7804">lightning. Architect, develop, test, and deliver independently.

Responsibilities

• Design, test, build and deploy web applications for internal and external use
• Design and implement scalable APIs and backend services
• Convert high-level requirements into detailed, usable and intuitive UI
• Involved in the execution of project from design stage

Skills: 

• 3+ years full-stack python developer with exposure to web frameworks like Django or Flask
• Experience building APIs for rapidly iterating product and restful APIs and development of service layer using python's flask framework
• Proficient in writing unit test cases using Pytest package
• Proficient on Reactjs, Angular, & VueJs (GTH),
• Knowledge of DB and API schema designing
• Knowledge with OpenCV and ML workflow is added advantage
• HTML/CSS/JavaScript and JavaScript framework
• Database level programming using both SQL (MySQL, PostgreSQL) and No SQL (MongoDB/Casandra) and designing the database level stored procedures and persistence logic.
• Knowledge with Nvidia libraries is an added advantage
• Experience working with Web Application development, docker, Unix/Linux environments
• Understanding of machine learning, information retrieval, neural networks, networking, developing large software systems (stands out from crowd)

• Administer compensation and benefit plans
• Assist in talent acquisition and recruitment processes
• Conduct employee onboarding and help organize training & development initiatives
• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
• Promote HR programs to create an efficient and conflict-free workplace
• Assist in development and implementation of human resource policies
• Undertake tasks around performance management
• Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates 
  • Organize quarterly and annual employee performance reviews
  • Maintain employee files and records in electronic and paper form
  • Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
  • Ensure compliance with labor regulations

    Requirements

    • Proven experience as an HR Generalist
    • Understanding of general human resources policies and procedures
    • Good knowledge of employment/labor laws
    • Outstanding knowledge of MS Office; HRIS systems 
    • Excellent communication and people skills
    • Aptitude in problem-solving
    • Desire to work as a team with a results driven approach
    • Additional HR training will be a plus