Business development Manager

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

Job Description

SquareShift is a fast-growing cloud consulting company, solving cloud challenges through excellence in technology, thought leadership, and quality in execution. We are based in Singapore, with a world-class engineering team in India. 

Founded by serial entrepreneurs, we are a team of tech-enthusiasts who have strong expertise in enterprise product development and cloud technologies.

Requirements

• 5+ years of professional experience in building and designing SaaS based web applications.
• Proven backend development skills with experience in a language like Ruby
• Knowledge of open-source technologies such as Apache, Solr, Lucene, Elastic Search, Memcached.
• Experience working with Product Management to build and release products in an agile environment.
• You are familiar with SDLC tools like Ant, Maven, Git, SVN, Jenkins, Travis, Puppet, Ansible, Docker.
• You have some knowledge around how AWS services and deployments work.
• You have excellent interpersonal skills and can explain complex problems to technical

Benefits

Why SquareShift?

We firmly believe that our growth, long term success & wellbeing as an organization are a direct outcome of the culture and teamwork. At SquareShift, you can expect,

• High-growth, collaborative environment with diverse and inclusive teams
• Continuous learning, enrichment, and development opportunities
• Competitive pay and allowances for professional development 
• Flexible time off to relax and recharge

Website - squareshift.co

Job Description

Back to Career-

Remember, Restarting a career takes time and perseverance. Celebrate small wins along the way and stay resilient in the face of challenges. With the right mindset, resources, and support, you can successfully restart your career and achieve your professional goals.

About:-Our Career Restart Program aims to provide opportunities, resources, and a supportive environment for women seeking to reenter the workforce after a break.

you will play a crucial role in sourcing, attracting, and selecting highly skilled women who are seeking to restart their careers. You will be responsible for developing and implementing effective recruitment strategies to identify and engage with potential candidates.

Required Skill Set:

·        Minimum educational requirement is a bachelor's degree.

·        Possess a minimum of three years of recruitment experience.

·        Strong knowledge of full-cycle recruitment processes, including sourcing, interviewing, and candidate assessment.

·        Familiarity with various sourcing techniques and tools, including social media, job boards, and applicant tracking systems.

·        Strong proficiency in both verbal and written communication.

Roles & Responsibilities:

·        Working on various clients vacancies.

·        posting jobs on social media and portals.

·        Screening & Sourcing of resumes.

·        Candidate co-ordination for shortlisting process.

·        Attending daily review & coordination meeting.

·        Training the team members.

·        Submitting resumes of candidates to the client/manager.

Must have

·        Laptop/Computer

·        Good WIFI connection

·        Time availability - 7-8 hours/day

We offer competitive Incentives, Bonus, and opportunities for career growth within our organization. Join our team of dedicated professionals and contribute to our ongoing success by attracting and selecting top talent to help us achieve the Vacancy Closures.

Company - Wellness 360 Technologies, Inc

Position – Human Resource Manager

Experience – 0-2 Years

Location - Hyderabad

 Responsibilities:

1. Prepare new hire paperwork and ensure timely completion.

2. Conduct orientation sessions to familiarize new employees with company policies, procedures, and benefits.

3. Assist in the setup of employee records and personnel files.

4. Coordinate training sessions and workshops for employees.

5. Assist in resolving employee queries and concerns.

6. Support employee engagement initiatives and activities.

7. Participate in disciplinary meetings and investigations under the guidance of senior HR staff.

8. Maintain HRIS (Human Resource Information System) records and ensure data accuracy.

9. Assist in preparing HR reports and presentations.

10. Support with general HR administrative duties such as filing, scanning, and organizing HR documents.

11. Assist in posting job advertisements on various platforms.

12. Screen resumes and shortlist candidates for interviews.

13. Coordinate and schedule interviews with candidates.

14. Assist in making job offers and preparing employment contracts.

Qualifications and Skills:

1. Bachelor's degree in Human Resources, Business Administration, or a related field.

2. Strong written and verbal communication skills.

3. Excellent interpersonal skills and ability to work well with diverse teams.

4. Basic knowledge of HR principles, practices, and employment laws.

5. Proficiency in MS Office.

6. Ability to maintain confidentiality and handle sensitive information.

7. Strong organizational skills with attention to detail and accuracy.

Hello,

Greetings for the day !!!

Tridat Technologies is hiring “Sr. Developer [MERN]" for one of the global e-Learning company @ Navi Mumbai !!!

Experience: 3+ years

Location: Mumbai / Navi Mumbai

Industry Type: IT Services & Consulting

Functional Area: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Product Development

Roles and Responsibilities :

• MERN Fullstack developer is responsible for writing reusable, testable, and efficient code
• Sound understanding of MVC and design patterns.
• Excellent grasp of data structures and designing and developing APIs
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Understanding of performance testing and optimization techniques
• Knowledge of AWS, Azure, CI / CD, Gitflow

Desired Candidate Profile

Primary Skills:

• Hands on experience in React JS, React Native, Node JS, KURENTO, WEBRTC FRAMEWORK
• Excellent knowledge of Relational Databases - MsSQL and PSQL
• Hands on experience in Mobile development
• Hands on strong experience in Object Oriented Analysis & Design (OOAD)
• Hands on experience in Version Control System CVS/SVN/ GIT/ Bitbucket
• Graduate in B.E/B.Tech/M.E./M.Tech/MCA or equivalent
• Excellent verbal and written communication skills

Secondary Skills:

• SVN/GIT, Maven, Ant and Jenkins or equivalent
• Database: SQL Servers, MySQL, PostgreSQL
• Cloud AWS, GCP

Thanks & Regards

Shraddha Kamble

• Strong Knowledge in Oracle Forms and Reports
• Should be familiar with various triggers, events , canvas, master child forms, record groups , build-ins, properties etc., in Forms and reports
• Strong Knowledge in SQL / PLSQL concepts
• Strong in Analytical and Aggregate functions
• Strong in writing Procedure / Function / Packages
• Strong knowledge in the user of Cursors / Collections / Exception handling
• Strong in Datatypes, Constrainsts , index
• Having exposure to JavaScript and ReactJS will be an added advantage

• Developing a clear product strategy and the product roadmap for the company's Connect business
• Working closely with the engineering team to guide and drive the roadmap
• Developing appropriate planning, prioritization, and release management processes in tandem with business, engineering, and other leads
• Driving superb execution against plan anticipating risk and leading discussions via frequent, clear communication. (both internally and with customers)
• Owning the product metrics driving scale, efficiency and experience
• Working closely with business to build the growth roadmap

Desired Candidate Profile

• B.E./B.Tech and/or MBA
• At least 6 years of product management experience where you have played a significant role in the creation of new products or had end-to-end ownership of a product
• B2C product management experience, preferably in consumer tech startups
• A strong technical background, enabling meaningful contribution to technically-driven features
• Previous development experience in some form is required
• Strong communication skills
• Product Mindset with a design first thinking
• Agility and endurance
• Awareness of latest industry trends    

Experience: 5+ Years

An  Architect  is a hands-on, talented, innovative, and practical individual with functional experience to design, implement and support the delivery of core products and product components.  

• Capable of working under minimal direction and exercising considerable latitude, they will provide technical expertise in developing solutions to complex software engineering problems, which require frequent use of ingenuity and creativity.
• Experienced in designing application framework solutions, performing architectural analysis, and identifying issues and provide solutions for the business problems.
• Sound functional knowledge of application architecture service architecture, code modularity, data synchronisation, customisable workflow management, partner application integration and API developer frameworks.
• Responsibilities:
• Lead the design and development of new architecture and major functional upgrades for the most advanced capabilities 
• Provide technical guidance and mentorship to engineers, designers, and developers.
• Engage cross-organizational teams such as Product Management, Integrations, Services, Support, and Operations, to ensure the success of overall software development, implementation, and deployment.
• Requirements:

Ideal candidate should have

• 7+ years of system implementation experience 
• Experience with any of the following languages like Java / Nodejs / ROR / Python
• Expertise in micro service / Data modelling / AWS / Messaging
• Expertise in building scalable & reliable systems
• Good Experience in working with technologies like AWS, Redis,
• Experience in messaging systems like SQS/RabbitMQ
• Good knowledge of caching, Databases, distributed systems.
• Strong problem solving and analytical skills
• Good experience with Devops