We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs). This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services.
Key Responsibilities:
- Act as the first point of contact for clients post-onboarding
- Assist the CSM team in understanding client requirements and priorities
- Coordinate between internal teams and clients to ensure timely updates and follow-ups
- Help track deliverables and ensure SLAs are met
- Maintain clear communication records and update CRMs accordingly
- Handle client feedback, concerns, and route them to appropriate internal stakeholders
What We’re Looking For:
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and work under pressure
- Good understanding of customer service processes
- Basic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plus
- Fresher or 1-2 years of experience in customer-facing roles preferred
Location: Hyderabad, India. WFO only
Shubham Vishwakarma
Full Stack Developer - Averlon
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GL, AR, Expenses. May need Cash Management if it becomes in scope.
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Experience in various financial data upload/migration technique (FBDI & ADFDi) and related issue resolutions,
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Check us out at http://www.heymath.com/" target="_blank">www.heymath.com
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Bookmyshow), Haresh Chawla (Founding CEO, Network18), and have raised an undisclosed
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Full Stack Developer - Averlon