Client Communication

The Machine Learning Engineer will play a critical role in supporting Bell Techlogix clients by building, operating, and optimizing AI solutions in a managed services environment. This role focuses on delivering reliable, secure, and scalable AI capabilities across Microsoft AI platforms, Kore.ai conversational AI, and ServiceNow, while also supporting broader AI initiatives and the AI Center of Excellence. 

Key Responsibilities 

•Design, deploy, and support machine learning and AI solutions in production, SLA-driven managed services environments 

•Provide operational support for AI platforms including incident response, troubleshooting, and root cause analysis 

•Monitor AI and ML model performance, data quality, and drift; implement retraining and optimization strategies 

•Build and maintain MLOps pipelines supporting model training, validation, deployment, and rollback 

•Develop and support AI workloads using Microsoft Azure AI, Azure Machine Learning, Azure OpenAI, and Copilot extensibility 

•Design, train, and optimize virtual assistants enterprise workflows 

•Implement and support AI capabilities including Predictive Intelligence, Virtual Agent, and AI Search 

•Collaborate with service desk, engineering, security, and platform teams to drive automation and continuous service improvement 

•Act as a technical escalation point for AI-related client issues and enhancement requests 

•Contribute to AI innovation initiatives, proofs of concept, and reusable solution patterns within Bell Techlogix 

Required Qualifications 

•Bachelor’s degree in Computer Science, Data Science, Machine Learning, or equivalent practical experience 

•5+ years of experience in machine learning engineering, AI development, or applied data science 

•Strong proficiency in Python, SQL, and API-based integrations 

•Hands-on experience supporting machine learning models in production environments 

•Experience working in managed services, consulting, or enterprise IT environments 

•Strong understanding of cloud platforms (Microsoft Azure preferred) 

Preferred Qualifications 

•Experience with Azure Machine Learning, Azure AI Services, or Azure OpenAI 

•Hands-on experience with Kore.ai XO Platform or enterprise conversational AI 

•Experience implementing or supporting ServiceNow AI/ML, Predictive Intelligence, or Virtual Agent 

•Familiarity with MLOps, CI/CD pipelines, Infrastructure as Code (Terraform, Bicep, ARM) 

•Knowledge of Responsible AI, data governance, and enterprise security practices 

•Relevant certifications (Microsoft, ServiceNow, Kore.ai) 

Job Title: PROJECT COORDINATOR

Job Type - Full Time

Location – Indore

Summary/Objective:

The primary objective of hiring a Project Coordinator is to efficiently manage customer data, oversee project development, and ensure the successful deployment of websites. The role involves collaborating with various teams, handling customer feedback, and maintaining high-quality website deliverables.

Responsibilities/Duties:

1.   Customer Data and Project Management:

·        Effectively manage customer data and all the related information.

·        Ensure accurate documentation and organization of work flow details.

·        Collaborate with the Design team for creating mockups and visuals.

·        Communicate design concepts and seek customer approval via email correspondence.

2.   Development and Progress Tracking:

·        Liaise with the Development team to facilitate smooth task flow.

·        Monitor and track work progress, ensuring adherence to timelines.

·        Verify websites to ensure alignment with customer requirements.

3.   Testing and Quality Assurance:

·        Coordinate with the Testing Department to assess task status and identify bugs.

·        Collaborate with team members to address and resolve identified issues.

·        Ensure rigorous testing to maintain high-quality website deliverables.

4.   Customer Engagement and Feedback:

·        Deliver beta versions of websites to customers for review and feedback.

·        Collaborate with team members to implement customer-suggested changes to beta websites.

·        Act as a point of contact for customer feedback and promptly address their concerns.

·        Need to communicate with customers over email for their concerns and changes

5.   Website Deployment and Live Process:

·        Manage the transition from beta to live website by following customer approvals.

·        Oversee the live website deployment process, ensuring a seamless transition.

·        Implement customer-requested changes post-approval, ensuring a polished final product.

6. Product Management:

·        Effectively manage and Upload customer and vendor product information.

·        Collaborate with the team to ensure accurate representation of products on the website.

·        Update and maintain product details to provide up-to-date information to customers.

7. Website Maintenance and Continuous Improvement:

·        Facilitate day-to-day website changes and improvements to enhance user experience.

·        Proactively identify opportunities for website optimization and suggest improvements.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

·        Good to have IT background.

Experience:

·        1 to 2 years of experience as a Project Coordinator role.

·        Experience in IT sector is must.

Skills:

·        Clearly articulate ideas and project requirements.

·        Foster open and transparent communication within the project team.

·        Prioritize tasks and manage time efficiently.

·        Handle multiple tasks simultaneously without compromising quality.

·        Be proactive in identifying potential problems and addressing them promptly.

·        Navigate unforeseen challenges with flexibility and resilience.

Ensure accuracy in project documentation and data manageme

E-COMMERCE MANAGER

Responsibilities

● Liaising and influencing cross-functionally within the senior management team, ensuring all stakeholders are engaged in E-Commerce activity, projects and strategy, and knowledge, assistance, and insight are acquired where needed.

● Managing the marketplaces, namely Amazon, and Flipkart and planning the presence of the organisation - in terms of the strategy, management, forecasts and results. These include short- and long-term objectives, customer metrics and overall performance.

● Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.

● Develop budgets for all phases of marketplace E-commerce and execute marketplace promotions to maximise growth.

● Manage relationships with digital agencies and external third parties in the marketplace effectively to drive growth

● Develop and implement the assortment and inventory plan to match the sales plan. Work with other divisions to maximise inventory & provide ongoing strategic insights and recommendations for new marketplaces channels with growth plans.

● Collaborate with marketing, operations, finance, sales & customer service to drive the success of the eCommerce business.

● Improve the e-commerce experience and feature sets by evaluating new payment solutions, customer communication tools, mobile solutions, merchandising tools and other enhancements.

● Actively advocate for e-commerce business across all levels of the organisation.

● Working closely with analytics, product and category managers will be crucial to optimise and scale on marketplaces

Qualifications

● Experience of 1-2 years.

● Preference for talent with experience in the D2C 

● Strong knowledge of the marketplace.

● Must possess knowledge of the supply chain process, and commercials to improve the user journey by displaying relevant products on the website).

● Good team management and leadership skills.

● Excellent written and verbal communication skills.

● Should have a good emotional quotient.

● Should be good in data and analytical skills.

Role : Business Development Manager

Department : Sales

Location : Gurgaon (Sector 58) - Work from Office - 6 Days Working

Experience : Should have worked in edtech industry or in a company with inside sales

Roles & Responsibilities:

• Manage a team of 25-30 BDAs who will be remotely working across different cities in India
• Achieve sales targets which will be defined every month
• Drive sales operation efficiency by ensuring overall funnel movement starting from lead generation to pipe building to closures
• Own cash collection targets for the team
• Contribute towards growth of business and brand building across tier 2/3 cities in the country
• Be the eyes and ears for the company in terms of understanding customer needs and suggesting product improvements needed to grow

Requirements:

• 4-6 years of experience in managing large teams of sales
• Strong experience in managing remote working teams
• Managed business of at least 50 lakhs INR in a month
• MBA preferred but not mandatory
• Highly target oriented and an excellent task master meaning he/she can get things executed through BDAs
• Strong in review and understanding of sales operations processes