We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs). This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services.
Key Responsibilities:
- Act as the first point of contact for clients post-onboarding
- Assist the CSM team in understanding client requirements and priorities
- Coordinate between internal teams and clients to ensure timely updates and follow-ups
- Help track deliverables and ensure SLAs are met
- Maintain clear communication records and update CRMs accordingly
- Handle client feedback, concerns, and route them to appropriate internal stakeholders
What We’re Looking For:
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and work under pressure
- Good understanding of customer service processes
- Basic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plus
- Fresher or 1-2 years of experience in customer-facing roles preferred
Location: Hyderabad, India. WFO only
Shubham Vishwakarma
Full Stack Developer - Averlon
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Key Responsibilities
Lead Generation & Prospecting
- Identify and connect with potential clients through market research, cold calling, networking, and outreach.
- Generate a strong pipeline of leads across media sales, events, BTL campaigns, and digital marketing domains.
Client Engagement & Relationship Management
- Develop and nurture relationships with key decision-makers and stakeholders to understand their business requirements.
- Deliver compelling pitches and presentations tailored to client needs.
Sales Execution
- Achieve business targets by converting leads into long-term clients.
- Coordinate with internal teams to create proposals, quotations, and strategic sales plans.
Market Research & Analysis
- Conduct market research to understand industry trends, competitor activities, and client needs.
- Provide insights to tailor pitches and identify new business opportunities.
Relationship Management
- Develop and nurture long-term relationships with clients to ensure repeat business.
- Serve as the point of contact, delivering exceptional client support and ensuring satisfaction throughout the project lifecycle.
Campaign Planning Support
- Collaborate with internal teams to develop customized proposals and marketing strategies.
- Assist in executing BTL campaigns, digital initiatives, and events to drive client success.
Reporting & CRM Management
- Maintain accurate client and sales data in CRM tools.
- Provide regular updates on leads, opportunities, and sales performance to the leadership team.
Go Programming (Golang)
Ruby on Rails (ROR)
RubyRoles & Responsibilities:
• In-depth knowledge and hands on experience on IBM FileNet (CPE) and Java/J2EE is mandatory.
• Good understanding of React JS, JavaScript, jQuery, Bootstrap, and front-end languages.
• Understand Project and detailed Scope and seek clarifications where necessary.
• Design, develop, and unit test applications / products.
• Analyze the impact due to changes in code.
• Design algorithms and flowcharts.
• Produce clean, efficient, and re-usable codes based on specifications.
• Run and automate tests to find any errors or bugs.
• Verify and deploy programs and systems.
• Configure, code and test enhancements and modifications to new and existing IBM FileNet applications.
• Proficiency in development and integration with SOAP Webservices, RESTful APIs and Microservices.
• Active Involvement in Development of Utility Job and Batch process associated with FileNet Application is a must.
• Knowledge of WebSphere Application Server, Deploying IBM FileNet, and Java/J2EE Application from lower to higher environments is essential.
• Troubleshoot issues and help define solutions to these issues.
• Displays a strong work ethic and sense of urgency.
• Part of the FileNet Development Team Engaged in active problem solving to identify technical roadblocks and implement solutions that can improve the direction of our application product.
• Key learner and timely update self-skill sets.
• Familiar with the use of code versioning tools such as Bit bucket, GIT or SVN.
• Basic Understanding of S3 Storage, IBM DB2, JIRA tool and Confluence (team workspace) will be an advantage. Education
Notice: 15 Days Max
MS SQL Server
Complex Stored Procedure
Functions
Cursor & Triggers
SQL Job Agent
Power BI
DAX
M Language
Power Bi functions & RLS -Dynamic
Advanced Excel
SSIS
SSAS
VBA
Power Automate & Power Query
Job Description
*Strong Knowledge on SQL server in Tables, views, stored proceudres, functions, cursors, triggers & SQL Job
*Hands on Power BI development experience with high end visualization and experience on advanced visualization tool.
*Must be experienced in designing, architecting, development and deployment using Power BI.
*To perform DAX queries and functions in Power BI.
*Must be well experienced in development of Power BI reports, dashboards, building semantic data models for adhoc reports, Custom visual generation using Microsoft.
*Should be well versed with all BI and DWH concepts and architecture.
*Develop concepts of reports, analytics and visualizations development, using DAX, SQL, tuning, data models and semantic models.
*Design, develop, and deploy Power BI scripts and perform efficient detailed analysis.
*Create charts and document data with algorithms, parameters, models, and relations explanations.
*Perform SQL querying for best results.
- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls promptly and efficiently
- Manage the reception area, ensuring it is clean and organized
- Provide administrative support to various departments, including typing, filing, and scheduling meetings
- Assist with vendor management tasks, such as maintaining vendor records, processing orders, and resolving vendor inquiries
- Perform basic accounting tasks, including processing invoices, reconciling accounts, and preparing financial reports
- Assist with other ad-hoc tasks and projects as needed
Requirements:
- Diploma or equivalent or higher; additional education or certification in office administration or accounting is a plus
- Proven experience in a receptionist, administrative assistant, or similar role
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office suite (Word, Excel, Outlook)
- Basic knowledge of accounting principles and practices
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
JavaJob Description:
Organization - Prolifics Corporation
Skill - Java developer
Job type - Full time/Permanent
Location - Bangalore/Mumbai
Experience - 5 to 10 Years
Notice Period – Immediate to 30 Days
Required Skillset:
Spring framework concepts, Spring boot(Mandatory)
Spring batch and dashboard
Apache Kafka(Mandatory)
Azure (Mandatory)
GIT / Maven / Griddle / CI/CD
MS SQL database
Cloud and Data Exposure
Docker, Orchestration using Kubernetes
Genesys pure cloud or any cloud-based contact center platform that can be used to manage customer interactions.
Technical Experience:
The candidate should have 5+ years of experience, preferably at technology or financial firm.
Must have at least 2- 3 years of experience in spring batch / java / Kafka / SQL
Must have hands on experience in database tools and technologies.
Must have exposure to CI / CD and Cloud.
Work scope
Build the spring batch framework to pull the required data from Genesys
Cloud to MS reporting data storage – on prem / Cloud.
Build MS WM Contact Center Data Hub (on Prem / Cloud)
Build dashboard to monitor and manage the data injection, fusion jobs.
Event bridge implementation for real time data ingestion and monitoring
MS Private Cloud
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptTechnical:
- Strong knowledge of HTML, CSS & Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Experience in JavaScript Frontend Framework/Library (ie ReactJS, gatsbyjs, AngularJS, Vue.js)
- Experience in JavaScript Backend Framework/Library (ie Node.js, Express.js)
- Experience with Popular React.js Workflows (i.e. Flux or Redux)
- Familiar with JavaScript Standard ECMAScript (or ES)
- Knowledge of secure authorization mechanisms, i.e. JSON Web Token
- Familiarity with modern front-end build pipelines and tools (i.e. NPM or Yarn, Gulp or Grunt)
- Experience with common front-end development tools such as Babel, Webpack, etc.
- A knack for benchmarking and optimization
- Understanding of server-side CSS pre-processors such as Stylus, Less
- ORM Knowledge (i.e. Sequelize or Mongoose)
- Knowledge of isomorphic React is a plus
- Familiarity with Firebase, MongoDB, MySQL, PostgreSQL Database
- Understanding of RPC, REST and GraphQL
- Familiarity with Version Control such as GitHub, BitBucket
A decade old, the firm has grown to great heights, beside partnership with the best universities and organizations across the globe. They are backed by a global publishing house, that is more than 200 years old, whose international operations cover the USA, Europe, Asia, Canada, and Australia - known for published works of more than 450 Nobel Laureates in categories across Economics, Chemistry, Peace, Economics, and Physiology among others.
- Meeting an Alumni when they sign their offer letter and making the first introduction.
- Liaising with HR on any on-boarding queries.
- Managing the Alumni’s induction to company and the client in partnership with HR.
- Making sure the Alumni is legally compliant and aware of company's and any clients main policies and procedures.
- Managing Alumni’s attendance on-site and minimize absence/tardiness
- Making sure every Alumni is met during their first week and first month on site.
- Making sure every Alumni is met every quarter thereafter.
- Attending the performance review for the Alumni’s first 6 months on site.
- Monitoring the Alumni’s performance closely during the 6th, 12th and 18th-month formal automated appraisals.
- Managing and reviewing 6th, 12th and 18th-month appraisals onSalesforce.com.
- Working with HR and client line manager on any learning and development, performance management or employee relations as required.
- Motivating and ensuring Alumni’s achievement of all learning and development milestones
- Attending the conversion meeting with the Alumni when they have completed their two years on site.
- Liaising with any internal client main point of contact for the Alumni they have on site to make sure program running smoothly internally.
- Ensuring 100% compliance onSalesforce.com, keeping all relevant records up to date and notes on all meetings.
- Being responsible for creating strong and empathetic relationships with all alumni graduates.
- Liaising with the HR Associate responsible for Alumni in escalating any employee relations, engagement, training or other related issues.
- Coordinating all training requirements post-deployment including; requests, conversations regarding the correct intervention with both Alumni and line manager and sourcing the correct partnerships
- Actively contributing to new business development and client penetration opportunities, feeding back commercial propositions and driving an increase to the overall number of Alumni graduates.
- Working with your counterparts responsible for Associates to define, develop and expand ideas for monthly social/business events for Alumni Associates and all Associates and organise and plan in partnership with internal stakeholders.
- Working closely with your counterparts and the marketing team, to promote all relevant events to our Alumni Associate population.
- Being responsible for all events being on budget and well attended.
- Assisting with Company-wide events.
- Promoting the company’s brand at University level events.
What you need to have:
- Undergraduate degree in business or another related industry highly desirable.
- Membership of a recognised relevant accredited body is highly desirable.
- Excellent knowledge of HR, Financial products, relationship management
- Communication and inter-personal skills.
- Leadership and team management skills
- Must understand processes related to on-boarding and induction of the Alumni
- Understand facilitation with various senior stakeholders to ensure adequate support and resources are available to all Alumni Associates.
- Have handled responsibility for all alumni events throughout the calendar year and assisting with company events
Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
What you need to do:
- Identifying and sourcing prospective Channel Partners (CSP’s) in line with the requirements of the company
- Managing a team of Channel Partners (CSP’s) and selling the financial products/services of the company
- Being a representative of the company and ensuring that the queries or concerns raised by the Channel Partners (CSP’s) are resolved in a timely manner
- Ensuring that the Channel Partners (CSP’s) are handling and processing various related forms and documents as per the laid down processes
- Ensuring that the Channel Partners (CSP’s) are working and are operational during the working hours as per the company’s guidelines
- Monitoring the work-related activities of the channel of Channel Partners (CSP’s) and guiding them accordingly and thus be a link between the Principals and the team of Channel Partners (CSP’s)
- Working closely with internal stakeholders such as the teams within the company and also external stakeholders such as customers
- Ensuring compliance of related rules, laws & regulations while handling and selling the financial services to the customers
- Updating and maintaining a database of sales figures and other related data and reporting the same to the business in regular intervals
Desired Candidate Profile
What you need to have:- Graduation is a must
- Total work experience of 10 years with at least 3 years of work experience in heading business correspondent channel and driving sales through the same
- Excellent networking skills
React.jsJavaJavascript
HTML/CSS- Bachelor’s degree in Computer Science, Information Technology, or a similar field.
- Previous experience working as a React.js Developer.(2-8 years)
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
- Experience with user interface design.
- Knowledge of performance testing frameworks including Mocha and Jest.
- Experience with browser-based debugging and performance testing software.
- should have hands-on experience in backend software development using Java.
- should have proven expertise in Spring Boot REST/Microservices.
- should have working experience with relational and NoSQL databases.
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Full Stack Developer - Averlon