Responsibilities:
- Creating a positive onboarding experience for new clients.
- Manage daily activities and tasks for clients by Line Manager
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Responding to clients' requests as they arise in real time
- Maintaining an accurate record of all necessary documents pertaining to the brand.
- Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
- Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
- Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
- Ensure that projects are completed on time and within budget.
- Coach and support team members to help them meet departmental goals
- Take responsibility for the quality of work, the accuracy of the brief, and the team’s output
- Maintain weekly, fortnightly, and monthly reports
- Meeting clients to discuss strategy and report on progress
- Keep ahead of the industry’s developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities
BECOME A PEOPLE’S PERSON!
- Exhibit strong leadership skills and inspire your team members
- Stick to the client’s brief and the agreed process to deliver effectively
- Utilize your team’s productivity keeping the Scope Of Work and allocated budget
- Be all ears to Account Managers and mentors to get the best performance possible
IMPROVE THE PROCESS!
- Relentlessly work on improving the internal processes while solving problems along the way
COMMUNICATE AND COLLABORATE!
- Manage all business communications
- Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief
SKILLS WE DESIRE
- Develop and maintain existing client relationships.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- A+ presentation skills (making PPTs included)
- Natural attention to detail
- Financial management and commercial acumen
- Advanced software skills including Word
Shubham Vishwakarma
Full Stack Developer - Averlon
About Team Pumpkin
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About the Company:
Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones.
Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency.
Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas. Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit.
Additional Perks:
Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here. About the Role: Ensuring seamless guest experience from post-booking till checkout.
Location:
Pune, Maharashtra
Job Responsibilities:
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● Ability to deliver results under pressure and within the deadline.
● Strongly inclined to do high-quality and impactful work in a dynamic environment.
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● Bachelor/ Master's degree in hospitality studies or related field with a minimum of 2 years of work experience in guest handling or managing guest experience.
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- Build a robust inside sales team that exceeds sales goals.
- Ensure that sales pipeline remains to the optimum with qualified leads & prospects.
- Source sales opportunities through email campaigns, social media and inbound lead management.
- Conducting webinars, online product demos and presentations with prospects.
- Look for opening up opportunities for product trials and POC’s
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- Collect and decipher the key understanding of the client's requirements and how our various solutions can be implemented in the existing process flow to enhance and improve the same.
- Team with new and potential channel partners and distribution channels in different markets.
- Report on Sales metrics including Conversion Ratios
- Research accounts, identify key players and generate interest
- Analyse competitive prices of products and features available in the market
- Excellent verbal and written communication skills - fluency in verbal and written English is an absolute must.
- Proven work experience as an Inside sales manager.
- Excellent interpersonal and team management skills.
- Both Offshore & Onshore experience.
- Passionate to learn more about Virtualization, Cloud, IT Infrastructure and new trends.
- Strong experience with corporate sales and dealing with corporates that require IT solutioning and products (SAAS products, Cloud Services, Technology solutioning).
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- Having an established track record of deal wins across various geographic regions and who can identify new targets and regions to grow the company’s sales footprint.
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- In-depth understanding of the sales administration process.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon