
Role: Customer Success Associate
Mode: Full-time, 5 days, Work from Office
Location: Gurgaon, Sector-18
Note:
- Voice/Call process experience in your current or last role is mandatory.
- Preference for candidates based in Gurgaon.
Preferred Skills:
- IT/Tech/Cybersecurity industry exposure (not mandatory)
- Proficiency in Advanced Excel and creating impactful presentations
- Strong analytical background with relevant educational qualifications
Key Responsibilities:
- Manage client portfolios & improve onboarding
- Analyze customer data to enhance experience
- Conduct product demos
- Resolve customer issues & minimize churn

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