Azure Solution Architect

Job Title: Customer Success Associate

Location: Pune

Work Mode: Work from Office

Experience Required:

Prior experience in Customer Support (Voice Process) in B2B, Sales, or Motor Insurance or freshers

Key Responsibilities:

Handle outbound calls efficiently.

Provide exceptional customer service and sales advisory.

Address customer queries and objections effectively.

Assist customers in understanding products and services.

Required Skills:

Excellent English communication skills (spoken & written).

Strong objection-handling and persuasion skills.

Qualification:

Any Graduation (Mandatory)

Interview Rounds:

HR Round

Versant Round

Operations Round

Client Round

Working Days & Shifts:

6 days a week (Rotational Week Off)

Rotational shifts

Job Title : API Connect Gateway, IIB & MQ  Administrator

Job Location : Bangalore

Shift : 24*7

Only Male candidates are required for this position.

Essential Roles & Responsibilities:  

•  Experience in creating, installing, managing and supporting the API components of IBM which includes Datapower & API Connect
• Overall responsible for upgradation, fixpacks, configuration, and maintenance of DP, APIC.
• Use the API Dev Portal to manage the lifecycle of APIs across multiple API catalogs 
• Maintain security profile of IBM DP, APIC and APC using TLS profiles and other mechanisms to ensure a secure operating environment
• Configurations using CMC – organisations, catalogues, spaces, Authentication, plans etc.,
• Monitor the performance of APIs and address any issues in a timely manner
• Backup and restore of IBM API Connect & APC configuration data
• Perform DR of APC &  APIC as per bank requirement
• Documentation of system configurations, processes, procedures and also follow them.
• Strong written and verbal communication and interpersonal skills
• Applying the security/application patches whenever suggested by the IBM
• Coordinating with OEM for resolving the tickets and security points raised by internal security team
• Hands on experience on up-gradating the existing platforms to latest version of IBM products
• Patching activities should be carried out
• Troubleshooting the application and provide the RCA to the respective teams
• Proper Analysis and taking right action at the right time.
• Manages technical rollout, perform PIR and post deliverable support/technical strategy
• User management for developer activities, manage RBAC and privileges for Integration layer
• Provide technical support, guide developers and other stake holders(including/coordinating with IBM Tech Support) in troubleshooting and debugging issues related to API Connect, Datapower, API connect & IIB and MQ.
• Overall responsible for upgradation, fixpacks, configuration, and maintenance of DP, APIC, APC & IIB and MQ
• Use the API Dev Portal to manage the lifecycle of APIs across multiple API catalogs
• Maintain security profile of IBM DP, APIC and APC using TLS profiles and other mechanisms to ensure a secure operating environment
• Manages technical rollout, perform PIR and post deliverable support/technical strategy
• User management for developer activities, manage RBAC and privileges for Integration layer
• Configurations using CMC – organisations, catalogues, spaces, Authentication, plans etc.,
• Monitor the performance of APIs and address any issues in a timely manner
• Backup and restore of IBM APIConnect & APC configuration data
• Perform DR of APC &  APIC as per bank requirement
• Documentation of system configurations, processes, procedures and also follow them.
• Strong written and verbal communication and interpersonal skills
• 8+ years of professional experience in Enterprise Application Integration using IBM WebSphere MQ and IBM integration Bus.
• Installation, configuration, upgrading, troubleshooting and system administration of WebSphere MQ and IIB on various platforms like Unix, AIX and Windows platforms.
• Having very good experience in Web Sphere MQ v7.0, v7.5, v8.0, v9.0 and IIB 9.0, v10.0
• and configuring Queue managers.
• Troubleshooting and Managing IBM Web sphere MQ queues, channels, listeners, intercommunications (TCP/IP).
• Enabling Triggering on MQ queues based on the requirement of various interfaces.
• Installation and configuration IBM Web sphere MQ v8.0, v9.0 and IIB v10.0 on Linux and windows servers.
• Performed admin tasks using MQSC scripts and Monitoring the Queue managers.
• Configured and implemented Distributed Queuing on Client/Server architectures.
• Experienced in setting up MQ queue manager Cluster environment like Cluster Distribution and Workload Balance Management environments.
• Create and maintain good technical documentation.
• Knowledge on IBM integration bus to create the Integration nodes, Configuration Manager & Integration servers.
• Good Knowledge in MQ SI commands to Create, Start &Stop of the Broker Objects.
• Good knowledge on Upgradation & Migration process.
• Good knowledge on Bar file deployments through toolkit as well as command mode also.
• Configuring Integration nodes by setting up the database connections like, ODBC/JDBC connections.
• Experience in working with RDBMS like Oracle and SQL Server.
• Working knowledge with Incident tickets and Change requests on day-to-day basis.
• Guided the new team members on the project description.
• MQ Backup & Recovery process.
• to work in different shift timing to support customers.
• 24x7 Production control support and on-call support.
• Good attitude towards corporate environment.
• Good communication skills, Need to participate in client meetings.
• Handle regular day to day IT Infra operations.
• Working on Service Desk tickets.
• Coordinating with IT stake holders to fix the issues.
• Participate in internal/external audits to showcase the IT compliance status.
• Perform the IT related task and update the status higher management on regularly.
• Participating in Day/Weekly status review meetings
• Excellent oral and written communication skills
• Experience in tuning and configurations.
• Ability to obtain and maintain a Minimum Background Investigation (MBI)
• A minimum of 3+ years of overall experience in IT Middleware Domain with proven experience in Middleware Operations.
• Client Meetings, External Audit.

Required Professional and Technical Expertise: 

• A minimum of 3+ years of overall experience in IT API Gateway, IIB & MQ with proven experience in Middleware Operations.

Preferred Professional and Technical Expertise: 

• BE/ BTech/MCA/Diploma.

Role: Copy & Content Writer

Experience: 2-4 years

Location: Chandivali, Mumbai (Onsite)

Requirements:

● 2 years of copywriting experience.

● Excellent writing, editing, and proofreading abilities with impeccable grammar

● A good understanding of marketing concepts and being able to modify your copy to achieve set campaign goals.

● Aware of the most recent trends

● A quirky and creative mind that can turn the mundane into the extraordinary.

● A strong portfolio that demonstrates your proficiency in creating social media content and internal branding materials.

● A team player who is eager to collaborate closely with designers and marketing specialists to develop a smooth brand experience.

● Attention to detail and a keen eye for visual aesthetics.

Responsibilities:

● Develop and curate engaging, brand-centric content for social media platforms, ensuring a consistent and compelling brand voice.

● Craft internal communications that reinforce our brand's identity, mission, and values, fostering a strong and united company culture.

● Offer creative input for marketing campaigns, helping to differentiate our brand and achieve campaign objectives.

● Stay up-to-date with market trends, competitor analysis, and industry developments

● Craft compelling ad copy that captivates readers and turns them into our brand advocates.

● Create savvy, relatable memes that will make people click the "Share"

button.

● Editing, proof-reading and summarizing copy to present and promote messages to various audiences

• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Protects operations by keeping information confidential.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Accomplishes engineering and organization mission by completing related results as needed.
• Supports and develops software engineers by providing advice, coaching, and educational opportunities.

We are looking for "Content Marketing Manager" for Reputed Client @ Chennai Permanent Role.

Experience: 4 - 6 Yrs

Must Have Skills: Good flair for Writing with marketing touch

Good To Have Skills: Social media skills, Digital marketing, SEO, Video Editing

Key Responsibilities:

• Candidate should have knowledge and hands-on experience in content writing skills to position software services to business users and leadership team

• Should be able to work with technical team members to understand the service, solution being provided and convert it into simple English that business leaders (non IT ) can understand

• Should be able to work with diverse set of people

• Should be able to understand the cultural nuances of US customers

• Partner with marketing, sales, alliances, and delivery teams to develop suitable collaterals to position our services

• Should be able to do US overlap hours (India time 2 pm – 10 PM )

Technical Experience Mandatory

• Good command over English

• Mandatory: Marketing flavor while writing the content

Professional Attributes:

• Should be able to work independently on the technical and creative writing

• Should be a good team player and work in collaboration with varied set of people in delivery, sales and partner teams

• Ability to align with US region

• Ability to coordinate and get work done through partners for social media / website related areas

Educational Qualification: Any Degree

We are seeking a talented and motivated AI Verification Engineer to join our team. The ideal candidate will be responsible for the validation of our AI and Machine Learning systems, ensuring that they meet all necessary quality assurance requirements and work reliably and optimally in real-world scenarios. The role requires strong analytical skills, a good understanding of AI and ML technologies, and a dedication to achieving excellence in the production of state-of-the-art systems.

Key Responsibilities:

1. Develop and execute validation strategies and test plans for AI and ML systems, during development and on production environments.
2. Work closely with AI/ML engineers and data scientists in understanding system requirements and capabilities and coming up with key metrics for system efficacy.
3. Evaluate the system performance under various operating conditions, data variety, and scenarios.
4. Perform functional, stress, system, and other testing types to ensure our systems' reliability and robustness.
5. Create automated test procedures and systems for regular verification and validation processes, and detect any abnormal anomalies in usage.
6. Report and track defects, providing detailed information to facilitate problem resolution.
7. Lead the continuous review and improvement of validation and testing methodologies, procedures, and tools.
8. Provide detailed reports and documentation on system performance, issues, and validation results.

Required Skills & Qualifications:

1. Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
2. Proven experience in the testing and validation of AI/ML systems or equivalent complex systems.
3. Good knowledge and understanding of AI and ML concepts, tools, and frameworks.
4. Proficient in scripting and programming languages such as Python, shell scripts etc.
5. Experience with AI/ML platforms and libraries such as TensorFlow, PyTorch, Keras, or Scikit-Learn.
6. Excellent problem-solving abilities and attention to detail.
7. Strong communication skills, with the ability to document and explain complex technical concepts clearly.
8. Ability to work in a fast-paced, collaborative environment.

Preferred Skills & Qualifications:

1.  A good understanding of various large language models, image models, and their comparative strengths and weaknesses.
2. Knowledge of CI/CD pipelines and experience with tools such as Jenkins, Git, Docker.
3. Experience with cloud platforms like AWS, Google Cloud, or Azure.
4. Understanding of Data Analysis and Visualization tools and techniques.

4-6 years of total experience in data warehousing and business intelligence

3+ years of solid Power BI experience (Power Query, M-Query, DAX, Aggregates)

2 years’ experience building Power BI using cloud data (Snowflake, Azure Synapse, SQL DB, data lake)

Strong experience building visually appealing UI/UX in Power BI

Understand how to design Power BI solutions for performance (composite models, incremental refresh, analysis services)

Experience building Power BI using large data in direct query mode

Expert SQL background (query building, stored procedure, optimizing performance)