Customer Success - Key Account Manager

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Description:

We are looking for a BDM with 5+ years agency experience in generating sales and developing new business for our company. This is the perfect opportunity for someone who is excited by the prospect of growing with the company in a friendly environment and having a key role in the process.

Responsibilities:

1. Developing, generating, and growing new business- branding, website, marketing, and creating innovative business plans for clients.

2. Managing both our existing sales pipeline and developing new business opportunities • Identifying opportunities for new business development through following up on leads and conducting research on target clients.

3. Selling Web and Digital marketing services/solutions including SEO, Google, PPC, social media marketing, B2B marketing, Branding, website development, and other services.

4. Create effective and persuasive proposals.

5. Excellent presentation, pitches, proposal, negotiation, and customer relationship skills.

6. Maintain an active schedule of prospecting calls.

7. Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals

Skills:

• Have a proven track record of working with different industries, pitching and generating business from leading brands and corporate organizations

• Minimum of 5 years of experience in winning new business for agencies in the all sector

• Experience with direct client servicing at any Marketing Agency

• Excellent communication and presentation skills

• Broad understanding of the business development process.

Candidates with less than 6 years of experience in Development are kindly requested not to apply.

Role Overview

We are seeking a highly skilled and motivated Staff Engineer to lead our small but talented dev team and take ownership of our architecture and infrastructure. This role is a blend of hands-on technical leadership and strategic planning, critical to our product’s growth and scalability.

Key Responsibilities

• Team Leadership: Lead and manage the technology  along with a small and driven development team, fostering a culture of innovation, collaboration, and excellence.
• Architecture Ownership: Design, review, and evolve the architecture for scalable and robust microservices and micro-products.
• Infrastructure Management: Oversee AWS and GCP environments, ensuring secure, cost-effective, and efficient operations.
• AI Integration: Collaborate with AI specialists to integrate fine-tuned models into our ecosystem seamlessly.
• DevOps Excellence: Establish CI/CD pipelines, monitoring, and alerting systems to support rapid development and reliable deployments.
• Code Quality: Set and enforce high standards for code quality, testing, and documentation.
• Strategic Planning: Collaborate with product and business teams to align technical decisions with company goals.
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Requirements

• Experience: 6+ years in software development with strong backend and frontend expertise (Python, React preferred).
• Architecture Skills: Proven experience designing and implementing scalable, distributed systems.
• Cloud Expertise: Hands-on experience with AWS and GCP services, cost optimization, and infrastructure-as-code tools like Terraform or CloudFormation.
• DevOps Knowledge: Strong understanding of CI/CD pipelines, Docker, Kubernetes, and related tools.
• Leadership: Experience leading and mentoring small teams, driving projects to completion.
• AI Familiarity: Understanding of AI/ML model integration in production systems is a plus.
• Soft Skills: Excellent communication, problem-solving, and organizational skills.
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What We Offer

• Opportunity to shape the future of accessibility technology.
• Collaborative and innovative work environment.
• Competitive compensation and equity options.
• Remote work flexibility.
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Join us in making the web more inclusive and accessible!

• Knowledge of ad operations including trafficking, troubleshooting, campaign optimizations, and reporting
• Effectively communicate status of campaigns, technical issues, launch delays, delivery issues, etc. to client contacts
• Perform quality assurance checks and debug issues with campaigns to ensure that line items and creative have been set up correctly and are delivering across all platforms and devices
• Monitor and analyze campaign performance
• Assist with documenting, updating and maintaining trafficking and work-flow procedures for client accounts
• Identify workflow inefficiencies and address ideas to improve the ad ops process
• Knowledge of Social Media Marketing, SEO and Content Marketing

• Required Freshers who can join Immediately
• Must have excellent communication skills
• Will be responsible to do Sales
• Will be responsible to do cold calling
• No - filed Sales
• Work from office 

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

• You will work on long-term React Native mobile applications for innovative startups.
• Together with your colleagues and our clients you will analyse requirements and envision a qualitative solution. You will be responsible for the entire development - from architecture to implementation - and deliver user-friendly, performant and well-tested mobile applications.
• You will be part of our continuous improvement culture, hone your skills and share your experience with your colleagues.

• You have at least 3-year experience implementing and deploying React Native apps.
• You developed and published at least one React Native app on Google and Apple Store.
• You are familiar with Google and Apple Store guidelines and compliance.
• You can build pixel-perfect UIs for all mobile platforms.
• You have strong knowledge of Javascript ES6 and higher.
• You know how to make a solid relational data model and have a good knowledge of SQL.
• You have integrated a variety of web API's and understand HTTP.
• You know how to write clean and flexible object-oriented code.
• You have a good understanding of async programming concepts.
• You work daily with tools like Git, NPM and a proper IDE (Webstorm).
• You can deliver POCs, experiments and technology evaluations following design thinking practices.
• You will be contributing towards architecting and building React Native applications, as well as coordinating with the teams responsible for other layers of the product/project infrastructure.
• You write clean code and are a pragmatic programmer.

• You wish Typescript was the default language of the web.
• You stepped outside the Expo world and have experience with native iOS or Android development. You are familiar with XCode and Android studio, and leverage native APIs for deep integration with Android and iOS.
• You have experience with state management libraries like MobX and Redux.
• You write automated tests and perform end-to-end testing with Detox or Appium.
• You are familiar with functional programming concepts and apply it occasionally.
• You worked with other hybrid mobile platforms like Sencha, HTML5, PhoneGap, etc.
• You have experience with Scrum and Lean methodology