Recruitment Specialist

Responsibilities:

• Conduct in-depth analysis of the product and documentation requirements.
• Create highly technical documentation that meets the needs of its intended audience.
• Collaborate with the technical team to make the products easier to use by writing a simple instructions manual.
• Review the existing content and make changes as required.
• Research and develop technical design specifications and test scripts.

Requirements:

• Bachelor's degree in Computer Science or Engineering.
• 3-5 years of experience working as a Technical Writer or a similar role.
• Ability to create high-quality technical documents.
• Exceptional working experience in technical writing of software documentation requirements.
• Ability to understand the technical concepts and make them easier to understand for our product users.
• Familiar with the product development process.
• Outstanding writing skills.
• Ability to write in different styles for a variety of audiences.
• Exceptional verbal communication skills.
• Good time management skills.

Job Description:

We are looking for a skilled and enthusiastic Java Developer to join our development team. The ideal candidate should have solid experience in Java and should also be familiar with Kotlin for backend development. You’ll be responsible for designing, developing, and maintaining high-performance, scalable applications.

Key Responsibilities:

• Design, develop, and maintain efficient, reusable, and reliable Java code.
• Work on Kotlin-based backend applications as per project requirements.
• Develop RESTful APIs and backend services.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Participate in code reviews and contribute to team knowledge sharing.

About the brand:

Think9 is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. We are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. We partner with passionate entrepreneurs to combine our collective learning and experience with data science, digital ethnography, and technology platforms to build brands that connect to the new generation of Indian consumers.

What you’ll be doing?

• Working knowledge of Shopify platform, as well as exposure to application development and the use of storefront APIs to extend Shopify functionality.

• Strong knowledge of liquid programming language and experience in development and application of custom/bespoke Shopify theme and modify  the pre-existing template(s)

• Collaborating with the UX and UI design teams to produce seamless, robust, and responsive frontend user experiences

• Manage multiple projects simultaneously, and be able to address their specific needs and  requirements at a moment's notice

• Understand business needs that drive project features & functions and provide internal consultation

• Proficiency in and understanding of best practices for HTML5, CSS, JavaScript/jQuery

• Have experience in migrating the e-commerce ecosystem in Shopify, Integrating third-party systems and Shopify supported apps

• Strong understanding of the e-commerce principles and the associated technology/tools

• Comfortable using version control systems (Bitbucket/GitHub)

• The ability to use Shopify Plus features including scripts and flow to best utilize the front and backend capabilities of the Shopify platform in building, launching and maintaining Shopify web-stores

• Strong skills in MySQL, CSS, HTML5, jQuery, JavaScript, Web Services

• Knowledge of additional platforms will be a plus

• Strong Object-Oriented Programming concepts

What you’ll bring?

• Education: Bachelor's Degree in IT, Computer Science, Computer Programming, or a similar field

• 3-5 years of experience developing within the Shopify 

• 3-5 years of experience in front-end technologies including, but not limited to, JavaScript, AJAX,HTML, CSS, SASS, XML

• Strong hands-on experience in daily eComm execution and process optimization

• Interest in staying current and applying the most current best practices

• Able to work effectively in a fluid, fast-paced environment.

As an SEO Specialist, you will be responsible for developing and implementing effective search engine optimization (SEO) strategies to improve our website’s visibility and rankings on search engines. You will work closely with our content, marketing, and development teams to ensure that our SEO efforts align with our business goals and deliver measurable results.

Key Responsibilities:

• SEO Strategy Development: Create and execute comprehensive SEO strategies to increase organic traffic and improve search engine rankings for targeted keywords.
• Keyword Research: Conduct thorough keyword research to identify high-value keywords and phrases that align with our business objectives and target audience.
• On-Page Optimization: Optimize website content, meta tags, headers, and internal linking structures to improve search engine visibility and user experience.
• Technical SEO: Perform technical audits to identify and resolve issues affecting website performance, including site speed, mobile responsiveness, and crawlability.
• Content Strategy: Collaborate with content creators to develop SEO-friendly content that engages users and supports our SEO objectives.
• Link Building: Develop and execute link-building strategies to acquire high-quality backlinks from authoritative sources.
• Analytics and Reporting: Monitor and analyze website performance using tools such as Google Analytics, Google Search Console, and other SEO tools. Provide regular reports and insights on key metrics and campaign performance.
• Stay Updated: Keep up-to-date with the latest industry trends, search engine algorithm updates, and best practices to ensure our SEO strategies remain effective and compliant.

Requirements:

• Proven experience as an SEO Specialist or similar role, with a strong track record of improving search engine rankings and driving organic traffic.
• Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, or similar platforms.
• Solid understanding of on-page, off-page, and technical SEO best practices.
• Experience with website content management systems (CMS) such as WordPress
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with HTML, CSS, and basic web development concepts is a plus.

Preferred Qualifications:

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Experience with local SEO and international SEO strategies.
• Knowledge of PPC and paid search advertising is a plus.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

6+ years of experience developing on Shopify’s eCommerce platform including customization of various themes using Liquid

● 6+ years of experience in front-end technologies including JavaScript, AJAX, HTML, CSS, SCSS, and GraphQL.

● Superb troubleshooting & debugging skills.

● Interest in staying current and applying the most current best practices.

● Able to work effectively in a fluid, fast-paced environment. ● Experience working with many cross functional partners to drive complex projects forward. ● Experience working with agile teams and making rapid decisions in a dynamic and disruptive environment.

● A disciplined approach to testing and quality assurance.

● Positive Attitude, high energy, and love for broadening web development skill set. ● Proficient in co-coordinating with teams and clients across different time zones. ● Familiar with JIRA, ConfluenceKnowledge in other ecommerce platforms such as BigCommerce orCommercetools is big plus

Responsibilities:

• Resolve complex technical issues and make design decisions to meet the critical requirements of scalable, highly available, multi-tenant enablement of services in the cloud.
• Independently investigate, present options, review and implement completely new functionality OR re-architect an existing solution to meet growing needs
• You will work closely with other development teams, product management, UX, and QA to define and implement a new product offering while ensuring continued functionality.
• Work with various external (application) teams to integrate with the product and help guide the integration.
• You will implement solutions that include database schema, business logic, and some presentation layer work.
• You will use existing methods and best practices in the software industry to create features and platforms with the highest levels of security, reliability, efficiency, and scalability.
• Experience mentoring senior developers.

Requirements:

• 8+ years of experience in software development experience with a proven track record of making technical decisions
• 8+ years of experience in coding in more than one programming language, e.g. Python, GoLang, node.js, etc
• Intimate working understanding of modern web applications from the database to browser
• Intimate understanding of MongoDB and extensive experience with database-driven applications
• Great problem-solving skills and ability to abstract functional requirements
• Excellent communicator in both technical and non-technical contexts
• Experience designing and improving complex software applications
• Experience coaching and mentoring developers at various levels of experience
• You have a sound understanding of programming fundamentals & their application to highly scalable web-based systems.
• You have successfully led a small agile team.