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Client Servicing-Customer Success
Client Servicing-Customer Success
Infosec Ventures's logo

Client Servicing-Customer Success

VANI MISHRA's profile picture
Posted by VANI MISHRA
1 - 3 yrs
₹3L - ₹5.5L / yr
Gurugram
Skills
Client Servicing
Customer Success

Who are we?

Infosec Ventures is a global cybersecurity group focused on building and investing in innovative security products and solutions. With a mission to create a cyber-safe world, we empower organizations to stay ahead of evolving threats. Our ecosystem includes advanced threat intelligence, data protection, and awareness platforms, serving enterprises across industries. We value innovation, integrity, and impact.


Job Title: Client Servicing Executive-Customer Success

Experience: 1.5–3 Years

Location Preference: Gurgaon (Preferred)

Work Mode: 5 days a week from Office


About the Role:

We are looking for a proactive and customer-focused Customer Success to join our CS team. The ideal candidate will have 1.5–3 years of experience in a customer-facing support role within the IT or tech sector.


Key Responsibilities:

  • Handle client queries and provide prompt resolutions via email, chat, or calls.
  • Troubleshoot basic product or service-related issues.
  • Maintain accurate records of customer interactions.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Provide feedback for process and product improvements.


Requirements:

  • 1.5–3 years of experience in customer support, preferably in the IT sector.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving attitude and ability to multitask.
  • Preference will be given to candidates from Delhi NCR.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Infosec Ventures

Founded :
2011
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

Accelerating innovation in Cybersecurity.
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