Account Manager

at Entropik Technologies Pvt. Ltd.

DP
Posted by Alpana Deshwal
icon
Bengaluru (Bangalore)
icon
7 - 30 yrs
icon
₹7L - ₹30L / yr
icon
Full time
Skills
Account Management
Key account management
Client Servicing

ABOUT Entropik Technologies:

Entropik is World’s Leading Emotion AI Platform helping Brands measure & optimize their customer experience. Its SAAS Platform www.affectlab.io is embedded with proprietary Emotion recognition Technologies like Facial Coding, Eye Tracking & Brainwave mapping.

Rated as one of the Top Emotion Recognition players by Gartner, Entropik is on a scale Journey to bring consumers’ emotional intelligence as an offering to Brands.

Intro video: https://www.youtube.com/watch?v=_P8nS6-t16A

About the company: http://www.entropiktech.com

WHAT’s Affect Lab?

Affect Lab is Entropik's flagship product and a one-stop consumer behavior research platform that combines EEG, Facial Expression Analysis & Eye Tracking under one roof. It helps brands across FMCG, Media, Automotive, Education, Healthcare, Advertising, Consumer Durable, E-Commerce, Banking & Finance industries to look through the lens of their consumers, understand their subconscious response, decode Cognitive and Behavioural Metrics, and get actionable insights in real-time.

Product references: www.affectlab.io

Designation: Senior Account Manager

Department: Sales & Account Management

Location: Bangalore

Category of Sales : Market Research / Consumer Insights / Consulting / SaaS Product Sales

Roles & Responsibility

  • Client Management - You will be the Go-To person for the client for key large scale projects. You need to follow a consultative approach to ensure our client business questions are addressed. You will be responsible to ensure an ongoing engaging conversation with our clients. Challenging status quo and thinking out of the box is the need of the hour on a regular basis.
  • Retention & Upsell / Cross Sell - You will be responsible to Upsell & Cross sell goals for the assigned set of accounts. You need to be able to understand the Business & research objectives of customer & identify Entropik's solution fitment and scalability in key accounts. You will also be responsible to project revenue goals from the respective assigned key accounts.

 

  • Strategising Key accounts - You will be responsible to forecast revenue goals from the assigned key accounts

Role Qualifications

  • 7 to 9 years’ experience in Market Research-Consumer Insight/Media/Digital in Account Management/ Sales role.
  • Hands-on customised market research, agency experience (E-Commerce experience is a plus)
  • Should have experience in Consumer research sales.
  • Strong project management skills
  • Very Good Influencing & Persuading Skills
  • Open to the challenge of having a ‘Consultative approach’ as the ways of working with the client.
  • Client obsession is key.
  • Empathy and Patience towards your team is important.

 

About Entropik Technologies Pvt. Ltd.

Optimize your Ads, Trailers, Products and User Experience (UX) using Emotion Recognition Technology
Founded
2016
Type
Product
Size
20-100 employees
Stage
Raised funding
View full company details
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

Customer Success Executive

at iMocha

Founded 2012  •  Product  •  100-500 employees  •  Raised funding
Customer Success
Client Servicing
Client Management
Customer Retention
SaaS
B2B Marketing
icon
Pune
icon
0 - 2 yrs
icon
Best in industry

Roles and Responsibilities

· Understanding the customers needs to help them explore our software & resolve customer complaints quickly.

· Understanding clients requirement

· Identify key staff in client companies to cultivate profitable relationships.

· Taking care of customer requirements and co-ordinate with tech team to get the resolution.

· Be clear on the potential ROI you can bring from a customer

· Identify new sales opportunities within existing accounts to retain a client-account.

· Work collaboratively with the sales team members to achieve team targets.

· Promote high-quality sales and customer service processes.

· Coordinate with internal team to get the issue resolves as soon as possible

 

Qualifications

Desired Candidate Profile

· 0 - 2 Years of experience in (SaaS) industry.

· Via Phone/Email

· Problem-solving attitude.

· Ability to train employee as well as clients

· Upselling & Cross selling

· Aptitude for learning tech products

· Customer relationship management.

· Proactive and willing to improve on processes.

Job posted by
Jugnu J

Customer Success Manager

at Quick Dry Cleaning Software

Founded 2010  •  Product  •  20-100 employees  •  Profitable
Customer Success
Account Management
Customer Retention
Process management
Effective communication
Problem solving
Analytical Skills
icon
NCR (Delhi | Gurgaon | Noida)
icon
1 - 2 yrs
icon
₹1.8L - ₹2.5L / yr
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.

● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.

● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.

What are we looking for?
Attitude 
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics

What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future

What you can expect in the next 12 months

Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.

Within 3 months

- You should be able to manage the portfolio assigned with some
dependencies on your peers.

- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.

Within 6 months

- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.

Within 12 months

- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Job posted by
Vivek Saini

Account manager

at Powerplay

Founded 2020  •  Product  •  20-100 employees  •  Raised funding
Project Management
Client Management
Account Management
icon
Bengaluru (Bangalore)
icon
2 - 7 yrs
icon
₹5L - ₹7L / yr

What you’ll do

Roles and Responsibilities:

  •  Serve as the lead point of contact for all customer account management matters
  •  Build and maintain strong, long-lasting client relationships
  •  Negotiate contracts and close agreements to maximize profits
  •  Develop trusted advisor relationships with key accounts, customer stakeholders and
  • executive sponsors
  •  Ensure the timely and successful delivery of our solutions according to customer needs and
  • objectives
  •  Clearly communicate the progress of monthly/quarterly initiatives to internal and external
  • stakeholders
  •  Develop new business with existing clients and/or identify areas of improvement to meet
  • sales quotas
  •  Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  •  Prepare reports on account status
  •  Collaborate with sales team to identify and grow opportunities within territory
  •  Assist with challenging client requests or issue escalations as needed

 

Desired Candidate Profile:

 

 

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining
  • sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  •  

Perks and Benefits

 

  • We always offer a competitive salary along with ESOPs
  • We have Sodexo of 8K per month to take care of you and its on top of your CTC.
  • Medical Insurance for you and your family, worth 5 Lakhs.
  • We don't track how many leaves in a month or a year you take. Whenever you feel like
  • taking a break, please go ahead and take it. Please do not forget to leave a note on Slack but that does not mean you are seeking approval from anyone in the Organization
Job posted by
Ayush Poddar

Ecommerce Specialist

at Cartalyst

Founded 2015  •  Products & Services  •  0-20 employees  •  Bootstrapped
Cataloguing
Content Writing
Client Servicing
icon
Hyderabad
icon
1 - 3 yrs
icon
₹2L - ₹3L / yr
Cartalyst Cartalyst is a B2B technology startup, which equips Small & Medium Businesses with tools and insights to have an online presence. We provide all the services required for a brand to sell their products through all online channels. Fancy working for a startup? Come Join us and help drive growth – for you, for the customers and for the company. We’re looking for Ecommerce Specialist – Full Time Responsibilities Create customer’s e-commerce product listings on Amazon, Flipkart, etc. Interact with customers to understand their products to create impressive listings. Interact with Amazon/Flipkart teams to resolve any issue related to listings, etc. Handle Customer’s e-commerce processes - store creation, creating listings, optimizing listings and creating promotions for online sales. Preferred qualifications Working knowledge of MS Excel. Macros/VBA knowledge a plus. Good oral communication skills in English/Hindi/Telugu. Good Written skills in English. Background about Indian ecommerce/e-tail industry a plus.
Job posted by
Rubin Shah

Enterprise Sales Executive

at TheHouseMonk

Founded 2016  •  Product  •  20-100 employees  •  Raised funding
Sales
Account Management
Communication Skills
Hubspot
Lead Generation
Inside Sales
Business Development
icon
Bengaluru (Bangalore)
icon
3 - 7 yrs
icon
₹6L - ₹10L / yr
TheHouseMonk is a SaaS platform that helps customers monetize, maintain and manage their real estate assets. We have global clients and are looking to hire into our sales team. Work with SDRs and generate leads Prospect leads and identify those with high potential Do demos and set up trial account. Set goals and targets for trials Once customer goals are achieved, draft contracts and close the deal ACV is between $3000-$15000. Opportunity will be given to best sales executives to travel globally and meet with clients on site as well (We are live in 8 countries today and expanding quickly!)
Job posted by
Ajay Kumar

Corporate and Technology Transaction Attorney

at Vested

Founded 2017  •  Products & Services  •  20-100 employees  •  Bootstrapped
Account Management
MS-Office
Human Resources (HR)
icon
Los Angeles California
icon
3 - 5 yrs
icon
₹1.2L - ₹1.8L / yr
Seeking an attorney to join a boutique law firm. The ideal candidate is a lawyer licensed in California who has practiced corporate and commercial law for at least 5 years with extensive experience in BOTH of the following areas:Corporate Counsel (early and growth stage) – Incorporation and LLC formation documents; convertible notes, SAFEs, preferred stock offerings and other forms of financing; corporate governance; mergers and acquisitions.Technology Transactions Experience – IP and Licensing Agreements; Master Service Agreements; SaaS Agreements; Supply Agreements; Terms of Service.You will primarily support me, the San Francisco solo partner of a technology focused law firm with six attorneys (four total in California). I have 25 years of big law firm, small law firm and in-house General Counsel experience. I represent start-up companies, founders and investors, with most clients based in the Bay Area. My practice is growing and I am also involved in other business ventures. I need a strong attorney with excellent client relationship skills who can provide legal services directly to my clients with minimal supervision. My office is in downtown San Francisco, but this is a work-from-home position (or work from your own office). You would be available for occasional face-to-face meetings in the Bay Area.This is a great opportunity with the potential for long-term partnership prospects. Initially, you will start out part-time on a contractor basis and depending on your level of experience, will receive up to $150/hr per billable hour. You should consider this position if you enjoy practicing law, but may be tired of the grind of a big firm or in-house department, want something more flexible, do not want to commute anymore and/or want to be more entrepreneurial. You must be able to work autonomously, be able to do transactions quickly and efficiently, provide excellent client support for technology clients (such as responding to client calls and emails promptly) and have a good sense of humor. Client work may vary weekly and monthly, and you should be comfortable with fluctuations that are based on client needs.If this position sounds appealing, and you have the requisite experience, please send a cover letter and resume.
Job posted by
Amber Varma

Client Relationship Associate

at bookeventz.com

Founded 2012  •  Services  •  100-1000 employees  •  Raised funding
Telesales
Client Servicing
Customer Relationship Management (CRM)
telecalling
cold calling
icon
Mumbai
icon
0 - 3 yrs
icon
₹2L - ₹3L / yr
Job objectives • Marketing of Company's offerings to Clients • Handling of inbound Client Leads/Enquiries & its Closure • Negotiation with Merchants and Clients • Timely communication to customers/clients by telephonic or email conversation with focus on customer service and relationship building. • Working on Revenue Target
Job posted by
Kunal Gupta

Account Manager

at EduSports

Founded 2009  •  Products & Services  •  100-1000 employees  •  Profitable
Account Management
Client Servicing
Sales
Delivery Management
icon
Ahmedabad
icon
3 - 7 yrs
icon
₹3L - ₹5L / yr
Facilitate key business objectives of Renewal, Escalation, Upgrade and Gross Margin improvement through customer relationship management and stakeholder mapping. • Monthly visits and meetings with school leaders to update on program • Develop and negotiate potential business opportunities with existing customers. • Ensure high team satisfaction and minimal attrition. • Accurate Billing to Receivables through clean handover SLAs and timely collection of payments from customers. • Resource management and planning to meet/satisfy customer needs. • Building and implementation of solutions to address customer escalations and attend service delivery escalations. • Counsel/ guide front line operations resources to deliver value through adherence to SLAs including generating reports/feedback. • Hold staff meetings with direct reports to guarantee effective communication. • Handling all severity -1 customer escalations and follow all related issues to closure. All Severity -2 customer escalations to be resolved with managerial intervention (as required) • Meet the expectations of the schools and staying true to the ES Mantras Timely deliverables • Planning and executing the Health and Skill related assessments across the region. This includes collecting the data and verifying the data to getting the reports delivered/ distributed on time. • Conduct reflection meetings with the PE staff wherever required. • Ensuring the deliverables and reports committed in the ODS/ Agreement are delivered. • Knowledge and use of appropriate tools to monitor the program. • Planning for and execution of events to improve customer renewals Sales • Build robust network of schools/market for EduSports services. • Generate Referrals from partner schools. • Identify, build and execute regional marketing plan for new markets/segments and strengthen existing markets/segment. • On board schools/customers in line with company’s protocols and standards in terms of deliverables, payment terms and pricing. • Build sustainable & executable solutions for the customers based on their requirements, parameters and constraints. • Align internal team to ensure that deliverables are executed as per service level agreement with the customer.
Job posted by
EduSports TAM DB

Tamil Speaking Community Manager

at Bitmesh

Founded 2018  •  Products & Services  •  20-100 employees  •  Bootstrapped
English Proficiency
Client Servicing
Tamil
icon
work from home
icon
0 - 3 yrs
icon
₹1L - ₹2L / yr
We are looking for a Tamil speaker to serve our Tamil speaking users. Bitmesh.com is an online cryptocurrency asset exchange platform which allows people to buy and sell bitcoin cash, bitcoin and other mainstream crypto assets through OTC and spot exchange, also people can take a loan using crypto asset as collateral. Responsibilities involve the following: 1. Interact with our Tamil speaking users to solve their problems using our products. 2. Grow and manage local online and offline Bitmesh communities. Moderate the local Bitmesh forums, social platform and chat groups(such as twitter, facebook and most popular local social networking apps) and interact with the community to increase positive engagement. 3. Explore new community friendly platforms to facilitate the expansion of Bitmesh local user base and influence. Assist in organising online and offline events and meet-ups 4. Assist with Bitmesh Angels recruitment and bonding. 5. Help with translations and proofread content Share market feedback and user suggestions with relevant functional teams in HQ. 6.Stay informed on trends in local market and digital technology Requirement: Business level fluency in English and native level fluency in Tamil Outgoing Personal Characteristics Proven community management experience with strong leadership and emotional intelligence. Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter) Good understanding of cryptocurrency related terminologies and trends and have a liking for crypto cultures. Be able to work flexibly and stretched hours to interact with the crypto community as frequently as possible.
Job posted by
Wang Fuqiang

Business Developer

at Techmozer International FZE

Founded 2016  •  Services  •  20-100 employees  •  Profitable
Business Development
Client Servicing
Sales
Presales
Salesforce
icon
NCR (Delhi | Gurgaon | Noida)
icon
0 - 2 yrs
icon
₹1L - ₹3L / yr
We as a startup name MoversZone.com is one of the fastest growing logistics marketplace platform in UAE where customers submit their relocation requirements and connect to Movers & Packers in their area. Moverszone.com is one of the first web platforms in the middle east focused completely on Movers & Packers.It helps users save by getting multiple quotes from the vendor and give them a choice to select the best in terms of price and service. The complete digital experience helps users find, select and review the best relocation companies in one place and from the comfort of their home or office. MoversZone.com is operated by TechMozer International FZE, a company located in Dubai Silicon Oasis. Summary of Responsibility:- We're looking for Offshore Vendor Relationship Managers for one of UAE's fastest growing logistics marketplace and digital platform company. The primary role of Vendor Manager will be to build and maintain the relationship with top-tier relocation companies in logistics spaces and helping them maximize the offerings by these companies from the platform. They would be involved in the entire relationship management process- from identifying new leads, setting up meetings, finalizing agreements to close deals, post sales servicing of clients like sending reports, a positioning of products etc. and deepening of existing relationships. The role is target based and initial responsibilities will include but not limited to identifying and generating new contacts in logistics companies.Simultaneously, a portfolio of existing partner companies will also be given for day-to-day management and deepening of relationship by cross-selling other value added products. Being a part of Vendor Management it allows you to build and maintain a relationship with top-tier relocation companies in logistic spaces. You will be constantly working with and communicating with the vendors and try to onboarding with the new members. Here you have to gain the commitment of your vendors to assist and support the operation of the organization. Prioritizes the Long term relationship by contributing appropriate knowledge or resource with the vendor. Responsible for enhancing business activities and must be good in negotiating point. Roles & Responsibilities Vendor Manager would be involved in the entire relationship management process- from identifying new leads, setting up meetings, finalizing agreements to close deals. The role is target based and initial responsibilities will include but not limited to identifying and generating new contacts in logistic company
Job posted by
Bhavna Ghai
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Entropik Technologies Pvt. Ltd.?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort