ABOUT Entropik Technologies:
Entropik is World’s Leading Emotion AI Platform helping Brands measure & optimize their customer experience. Its SAAS Platform www.affectlab.io is embedded with proprietary Emotion recognition Technologies like Facial Coding, Eye Tracking & Brainwave mapping.
Rated as one of the Top Emotion Recognition players by Gartner, Entropik is on a scale Journey to bring consumers’ emotional intelligence as an offering to Brands.
Intro video: https://www.youtube.com/watch?v=_P8nS6-t16A
About the company: http://www.entropiktech.com
WHAT’s Affect Lab?
Affect Lab is Entropik's flagship product and a one-stop consumer behavior research platform that combines EEG, Facial Expression Analysis & Eye Tracking under one roof. It helps brands across FMCG, Media, Automotive, Education, Healthcare, Advertising, Consumer Durable, E-Commerce, Banking & Finance industries to look through the lens of their consumers, understand their subconscious response, decode Cognitive and Behavioural Metrics, and get actionable insights in real-time.
Product references: www.affectlab.io
Designation: Senior Account Manager
Department: Sales & Account Management
Location: Bangalore
Category of Sales : Market Research / Consumer Insights / Consulting / SaaS Product Sales
Roles & Responsibility
- Client Management - You will be the Go-To person for the client for key large scale projects. You need to follow a consultative approach to ensure our client business questions are addressed. You will be responsible to ensure an ongoing engaging conversation with our clients. Challenging status quo and thinking out of the box is the need of the hour on a regular basis.
- Retention & Upsell / Cross Sell - You will be responsible to Upsell & Cross sell goals for the assigned set of accounts. You need to be able to understand the Business & research objectives of customer & identify Entropik's solution fitment and scalability in key accounts. You will also be responsible to project revenue goals from the respective assigned key accounts.
- Strategising Key accounts - You will be responsible to forecast revenue goals from the assigned key accounts
Role Qualifications
- 7 to 9 years’ experience in Market Research-Consumer Insight/Media/Digital in Account Management/ Sales role.
- Hands-on customised market research, agency experience (E-Commerce experience is a plus)
- Should have experience in Consumer research sales.
- Strong project management skills
- Very Good Influencing & Persuading Skills
- Open to the challenge of having a ‘Consultative approach’ as the ways of working with the client.
- Client obsession is key.
- Empathy and Patience towards your team is important.
About Entropik Technologies Pvt. Ltd.
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Roles and Responsibilities
· Understanding the customers needs to help them explore our software & resolve customer complaints quickly.
· Understanding clients requirement
· Identify key staff in client companies to cultivate profitable relationships.
· Taking care of customer requirements and co-ordinate with tech team to get the resolution.
· Be clear on the potential ROI you can bring from a customer
· Identify new sales opportunities within existing accounts to retain a client-account.
· Work collaboratively with the sales team members to achieve team targets.
· Promote high-quality sales and customer service processes.
· Coordinate with internal team to get the issue resolves as soon as possible
Qualifications
Desired Candidate Profile
· 0 - 2 Years of experience in (SaaS) industry.
· Via Phone/Email
· Problem-solving attitude.
· Ability to train employee as well as clients
· Upselling & Cross selling
· Aptitude for learning tech products
· Customer relationship management.
· Proactive and willing to improve on processes.
Customer Success Manager
at Quick Dry Cleaning Software
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
What you’ll do
Roles and Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and
- executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and
- objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external
- stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet
- sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Desired Candidate Profile:
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining
- sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
Perks and Benefits
- We always offer a competitive salary along with ESOPs
- We have Sodexo of 8K per month to take care of you and its on top of your CTC.
- Medical Insurance for you and your family, worth 5 Lakhs.
- We don't track how many leaves in a month or a year you take. Whenever you feel like
- taking a break, please go ahead and take it. Please do not forget to leave a note on Slack but that does not mean you are seeking approval from anyone in the Organization
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