A BIT ABOUT US
Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.
The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.
Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.
We are a 30+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.
About the Role
Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, and meeting and exceeding customer expectations). Thus, helping to differentiate Appknox. This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. Your leadership will drive the CS function’s focus on minimizing churn, increasing renewals, and identifying upsell/cross-sell opportunities to contribute to Appknox's growth and success. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.
Key Responsibilities:
Leadership & Strategy
- Lead and scale the Customer Success function, driving customer retention, renewal, churn reduction, and expansion.
- Develop a value-based mindset, mapping the customer journey for proactive engagement and advocacy.
Team Development
- Mentor the CS team, enhancing skills in upselling, cross-selling, and customer relationship building.
- Foster a results-oriented culture with clear KPIs and regular 1:1s.
Customer Engagement
- Build strong relationships with enterprise clients, driving product adoption and revenue growth through upsell and cross-sell strategies.
- Collaborate closely with sales for aligned growth initiatives.
Process & Improvement
- Define success metrics, optimize processes for onboarding, adoption, and renewals, and track team performance.
- Ensure cross-functional collaboration for a seamless customer experience.
Customer Advocacy
- Champion customer feedback to inform product and service improvements.
- Lead business reviews to improve account health and address gaps.
What You Bring-
Experience:
- 5-8 years of customer-facing experience, with 2+ years leading a high-performing customer success team.
- Proven success in managing large enterprise customers and complex multi-stakeholder accounts.
- Track record of achieving and exceeding retention, expansion, and customer satisfaction targets.
- Enabling the team with resources and skill sets to own cross-sell and upsell opportunities.
Skills:
- Strong business acumen, with the ability to influence through persuasion, negotiation, and consensus building.
- Experience with customer lifecycle management, journey mapping, and defining success outcomes.
- Proven ability to develop and implement churn-reduction strategies and enhance overall customer satisfaction.
- Experience in mobile app security or related industries is a plus.
Leadership Qualities:
- An enthusiastic and creative leader with the ability to inspire and motivate teams.
- Confident and dynamic, with a sense of humor and an open mindset.
- Able to handle challenging situations and navigate through uncertainty.
First Year Roadmap-
Work Expectations
Within 1 month
- You should have a complete hold of the product and the value customers are getting from it.
- Get clarity on how Security products and services are managed and delivered.
- Get a Fair understanding of all the departments/functions at appknox and meet with team members of every function.
- Initiate 1*1s with all the team members.
Within 3 months
- Define and optimize the customer journey, segmentation, and intervention strategies.
- Identify gaps in the CS function and propose actionable improvement plans.
- Initiate regular coaching and performance evaluations with the team.
- Interact with at least 5-10 customers and elicit feedback that we should be focusing on.
Within 6 months
- Set and track operational metrics for the CS team.
- Implement strategies to reduce churn and increase product adoption.
- Align customer success efforts with sales for seamless upsell/cross-sell initiatives.
- Manage and Coach the team to ensure they reach their complete potential.
Within one year
- Establish a customer success culture that permeates the entire organization.
- Redefine the Ideal Customer Profile (ICP) to attract the right clients.
- Lead initiatives to scale and upskill the team, focusing on long-term growth and efficiency.
Interview Process
- Round 1: Initial conversation with HR
- Round 2: Take Home Assignment
- Round 3: Interview with Senior leadership
- Round 4: Panel interview with Senior Leadership
- Round 5: Interview with CEO
- Round 6: Interview with HR
Compensation- As per Industry Standards
Why Join Appknox?
- Freedom & Responsibility: Work on challenging problems in a high-trust environment with flexibility in working hours and autonomy over your work.
- Competitive Compensation: We offer salary packages that reflect market trends, plus equity to ensure alignment with the company’s long-term success.
- Growth Opportunities: We foster continuous learning and development, supporting your journey towards career advancement.
- Transparency: Enjoy working in a startup culture that prioritizes open communication and cross-functional collaboration.
- Health Benefits: Comprehensive health insurance for you and your family.
Subodh Popalwar
Software Engineer, Memorres
About Appknox
Appknox, a leading mobile app security solution HQ in Singapore & Bangalore was founded by Harshit Agarwal and Subho Halder.
Since its inception, Appknox has become one of the go-to security solutions with the most powerful plug-and-play security platform, enabling security researchers, developers, and enterprises to build safe and secure mobile ecosystems using a system-plus human approach.
Appknox offers VA+PT solutions ( Vulnerability Assessment + Penetration Testing ) that provide end-to-end mobile application security and testing strategies to Fortune 500, SMB and Large Enterprises Globally helping businesses and mobile developers make their mobile apps more secure, thus not only enhancing protection for their customers but also for their own brand.
During the course of 9 years, Appknox has scaled up to work with some major brands in India, South-East Asia, Middle-East, Japan, and the US and has also successfully enabled some of the top government agencies with its On-Premise deployments & compliance testing. Appknox helps 500+ Enterprises which includes 20+ Fortune 1000 and ministries/regulators across 10+ countries and some of the top banks across 20+ countries.
A champion of Value SaaS, with its customer and security-first approach Appknox has won many awards and recognitions from G2, and Gartner and is one of the top mobile app security vendors in its 2021 Application security Hype Cycle report.
Our forward-leaning, pioneering spirit is backed by SeedPlus, JFDI Asia, Microsoft Ventures, and Cisco Launchpad and a legacy of expertise that began at the dawn of 2014.
Python
Django
Rust
Go Programming (Golang)
Amazon Web Services (AWS)
Docker
Javascript
Android Testing
Similar jobs
Vue.js
AngularJS (1.x)
Angular (2+)
React.jsJavascriptWhat you’ll be doing
- Lead the development of our across all phases of software and web development including ideation, prototyping, design, production, and maintenance.
- Work closely with founders and internal/external stakeholders to build products, tools, and services from scratch and deliver high-quality software solutions.
- Be actively involved in requirements gathering, customer interviews and the creation of robust product solutions.
- Brainstorm and lay the foundations of the technology and architectural roadmap as well as the development processes.
- Share your technical expertise to help the team make thoughtful and scalable design decisions and identify performance bottlenecks to troubleshoot quickly.
- Manage product development priorities, deadlines, and deliverables.
- Hire and manage a small team of engineers (internal/outsourced).
- Ensure high-performant and responsive web applications and websites.
Skills & Qualities we’re looking for
- Bachelor’s/Master’s degree in Computer Science (or equivalent experience).
- 4-7 years of experience as a full-stack developer (rare exceptions for highly skilled developers) at a fast-paced, preferably early / growth stage start-up.
- Proficient with frontend technologies - HTML, CSS, JavaScript & ReactJS/VueJS.
- Proficient with backend technologies - Java/NodeJs/Golang/Python/Ruby.
- Hands-on experience working with any cloud AWS/GCP/Azure/DigitalOcean.
- Knowledge of codebases and version control systems (Git).
- Well-versed with SQL database design & RDBMS concepts.
- Strong arithmetic reasoning, logical and analytical thinking skills.
- Strong knowledge of code quality maintenance and performance analysis.
HTML/CSSResponsibilities:
• Modify existing WordPress and partner portal sites to spec and design
• Build new website landing pages for marketing campaigns
• Update or integrate existing CRM or marketing automation systems within websites and portals
• WordPress administration including core, theme plugin, updates, testing etc.
• Manage all technical aspects of websites including optimal performance and security
Position: Startup and Business Writer Intern
Location: Remote
Role Overview: We are seeking a motivated and detail-oriented Startup and Business Writer Intern to join our team. The ideal candidate will be a student pursuing a BBA in Business and Finance or an MBA, with a strong aptitude for research and report preparation. This role is perfect for someone who has a deep understanding of data analysis, the startup ecosystem, and thrives in a startup culture. Exceptional performance in this role may lead to a pre-placement offer (PPO).
Responsibilities:
- Conduct thorough research on various startup and business-related topics.
- Prepare detailed reports and articles based on research findings.
- Analyze data to extract meaningful insights and trends within the startup ecosystem.
- Stay updated on the latest developments in the startup and business world.
- Collaborate with the team to brainstorm and develop content ideas.
- Assist in creating high-quality, engaging, and informative content for our platform.
- Contribute to the overall growth and success of Infomance by providing valuable insights and suggestions.
- Research and analyze news articles, reports, and data related to the startup ecosystem, business trends, funding activities, and industry developments.
- Write clear, concise, and engaging news articles, blog posts, and other content pieces tailored for our target audience.
- Stay updated on the latest trends and developments in the startup world and incorporate relevant insights into content creation.
- Proofread and edited content to ensure accuracy, coherence, and adherence to style guidelines.
- Monitor and analyze content performance metrics to identify areas for improvement and optimization.
Qualifications:
- Currently enrolled in a BBA or MBA program, or recent graduate with a degree in Business, Journalism, Communications, or related field.
- Excellent writing and editing skills with a strong command of grammar, punctuation, and AP style.
- Ability to conduct thorough research and synthesize complex information into clear, compelling narratives.
- Knowledge of the startup ecosystem, business concepts, and financial terminology.
- Strong attention to detail and a commitment to producing high-quality, error-free content.
- Proficiency in Microsoft Office suite and familiarity with content management systems (CMS) and SEO principles.
- Self-motivated and able to work independently in a remote environment, while also collaborating effectively with team members.
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
- Previous experience in content writing, journalism, or related fields is a plus, but not required.
Qualifications:
- Currently pursuing a BBA in Business and Finance or an MBA.
- Strong research and analytical skills.
- Excellent written and verbal communication skills.
- A deep understanding of data analysis and interpretation.
- Familiarity with the startup ecosystem and startup culture.
- Ability to work independently and meet deadlines.
- Proficiency in using research tools and software.
- Passion for startups, entrepreneurship, and business news.
- Currently enrolled in a BBA or MBA program, or recent graduate with a degree in Business, Journalism, Communications, or a related field.
- Excellent writing and editing skills with a strong command of grammar, punctuation, and AP style.
- Ability to conduct thorough research and synthesize complex information into clear, compelling narratives.
- Knowledge of the startup ecosystem, business concepts, and financial terminology.
- Strong attention to detail and a commitment to producing high-quality, error-free content.
- Proficiency in Microsoft Office suite and familiarity with content management systems (CMS) and SEO principles.
- Self-motivated and able to work independently in a remote environment, while also collaborating effectively with team members.
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
- Previous experience in content writing, journalism, or related fields is a plus, but not required.
- Experience in proofreading and editing content to ensure clarity, coherence, and adherence to style guidelines.
- Familiarity with SEO best practices and the ability to optimize content for search engine visibility and ranking.
- Demonstrated ability to produce well-researched, insightful content that reflects a deep understanding of startup culture, industry trends, and terminology.
- Strong analytical skills and the ability to interpret data and metrics to inform content strategy and decision-making.
React.js
NextJs (Next.js)What we are looking for in our Frontend Engineering Manager:
- You'll be responsible for managing frontend projects from conception to completion, ensuring their scalability and impact.
- Collaborate with designers to create visually appealing solutions while ensuring quality and performance are not compromised, providing expertise in front-end technologies, interactions, and optimizations.
- Maintaining close collaboration with key stakeholders, particularly in marketing, you'll facilitate communication essential to project success.
- Technical expertise is essential. Our frontend engineering team is distinguished by its hands-on coding proficiency.
- You'll thrive in our dynamic, fast-paced environment, demonstrating a passion for continuous learning and the ability to mentor others.
What we expect from the candidate:
- 8 (Min) to 10 (Max) years of experience in front-end development, including at least 2 years in a managerial role.
- Experience with frontend technologies such as NextJS, ReactJS, and TypeScript is preferred.
- Proficiency in frontend technologies such as HTML, CSS, and JavaScript,
- Possess a strong grasp of grid systems, responsive web design (RWD), reflow principles, and mobile interactions, with the ability to implement dynamic elements such as GIFs, animations, videos, and parallax effects to enhance landing page experiences.
- Exceptional skills in system design and architecture and cloud hosting solutions, enabling the creation of robust front-end solutions.
- Prior experience in SaaS or product-based companies is highly desirable.
- A Bachelor's/Master's degree in Computer Science or a related field is required.
C++
Android Development
Kotlin
JavaHBOX is a US Based Digital Health Company, Enabling Primary Care Providers (PCP) to
capture true Virtual Care Opportunities beyond Telehealth. We enable PCP to
provide Proactive and Continuous Care and add new Recurring monthly revenue
streams without any upfront cost. With our unique distribution and business
model, we are seeing fast acceptance and great adaption with our target
customers. We have built unique and Industry's first Integrated
Hardware, Cloud & AI Technologies based Virtual care Platform for PCP
Market. We are US focused Post revenue company with customers in 7 US States
and growing extremely fast.
We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with their US-based counterpart to design and build the next generation of our mobile applications. This job requires both Android System and UI development competence.
Responsibilities
Design and build advanced applications for the Android platform
Collaborate with cross-functional teams to define, design, and ship new features
Work with outside data sources and APIs
Unit-test code for robustness, including edge cases, usability, and general reliability
Work on bug fixing and improving application performance
Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Requirements
BS/MS degree in Computer Science, Engineering or a related subject
Proven software development experience and Android skills development
Proven working experience in Android app development and
Have published at least one original Android app
Experience with Android SDK
Experience working with remote data via REST and JSON
Experience with third-party libraries and APIs
Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
Solid understanding of the full mobile development life cycle.
AngularJS (1.x)Angular (2+)
Bootstrap
NodeJS (Node.js)Collaborate with product owner to define and implement innovative solutions for the product direction, visuals and experience.
Select the right controls and UI patterns to improve usability.
• Responsible for developing and maintaining applications with PySpark
Must Have Skills:
NodeJS (Node.js)
PostgreSQLJavascript
MongoDB
Express
PythonDjangoHTML/CSS
Git
Follow CutshortSubodh Popalwar
Software Engineer, Memorres