LimeTray

About the internship

Role: Customer Support Intern (Hybrid, 6 Days Working)

We are hiring Customer Support Interns for a 3-month internship (stipend: INR 10,000/month) followed by a PPO (salary: INR 20,000/month) with a 1-year lock-in period (including internship).

Work Mode: Hybrid, 6 days/week (4 days office: Gurugram, 2 days remote). Open to Delhi NCR candidates only.

Selected intern's day-to-day responsibilities include:

1. Issue Resolution: Quickly resolve operational and runtime issues with effective solutions.

2. Client Support: Manage menu updates, reports, and backend tasks to meet client needs.

3. Collaboration: Coordinate with teams (product, sales, support) for seamless resolutions.

4. Operational Queries: Address and resolve internal and external queries promptly.

5. Escalation Management: Escalate issues effectively for timely resolutions.

6. Customer Experience: Enhance satisfaction by identifying and addressing improvement areas.

7. Documentation & Onboarding: Maintain SOPs and train new team members.

8. Performance Metrics: Monitor and improve key operational metrics.

9. Process Optimization: Streamline workflows and adopt best practices.

10. Team Participation: Actively contribute to meetings and cross-functional discussions.

11. Customer Success: Drive value for customers through proactive training and support.

Be the key point of contact, managing customer-facing challenges and delivering impactful solutions.

Skill(s) required: English Proficiency (Spoken) | English Proficiency (Written) | Hindi Proficiency (Spoken) | Basic Computer Knowledge

Who can apply:

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship by 31st Jan'25

3. are available for a duration of 3 months

4. are from or open to relocating to Gurgaon and neighboring cities

5. have relevant skills and interests

Other requirements

1. Graduate in any discipline (freshers or up to 6 months of experience).

2. Fluent in English with excellent communication skills.

3. Strong problem-solving skills with the ability to provide out-of-the-box solutions.

4. Interested in the digital domain and willing to learn product-specific knowledge.

5. Able to work in rotational shifts in Hybrid work mode.

6. Can carry their own laptop to work under company's BYOD policy

Perks: Informal dress code

Additional Information:

Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 200000 to 300000 /year

Number of openings

3

About LimeTray

LimeTray is a leading SaaS platform empowering businesses in the food and beverage (F&B) industry with cutting-edge technology solutions. We help restaurants and similar establishments streamline their operations, enhance customer engagement, and boost revenue through innovative tools for online ordering, marketing, and delivery management.

With a strong presence in India and international markets, LimeTray partners with renowned F&B brands and local favorites alike, offering end-to-end solutions to address the unique challenges of the industry.

Our team thrives on innovation, collaboration, and a shared passion for making a tangible impact on the businesses we serve. At LimeTray, we are not just building a product; we are shaping the future of how F&B businesses operate in a fast-evolving digital landscape.

If you’re looking for a dynamic workplace with opportunities for growth, international exposure, and meaningful work, LimeTray is the perfect place for you to build your career.

Key Responsibilities:

1. Drive sales of LimeTray products & services to the Indian & International markets.
2. Identify key decision-makers within target organizations and engage in strategic, consultative conversations to understand their business needs.
3. Conduct product demonstrations and presentations to potential clients, effectively communicating the value proposition and benefits of our products and services.
4. Develop and maintain strong relationships with prospects and clients through regular follow-ups, addressing their inquiries, and providing accurate information about our offerings.
5. Lead generation through own research and initiate cold calling to establish connections with potential clients.
6. Meet or exceed monthly and quarterly sales targets and contribute to the overall revenue growth of the company.
7. Stay up-to-date with industry trends, competitors, and market conditions to identify opportunities and make recommendations for sales strategies.
8. Utilize CRM software to manage and track leads, opportunities, and sales activities accurately.

Who Would Be the Right Fit?

We’re looking for candidates who meet the following criteria:

1. B2B and SaaS Sales Expertise: Prior experience in B2B sales or SaaS product sales is highly preferred, as it aligns perfectly with the role's requirements.
2. E-commerce Experience: Candidates who have worked with e-commerce products and understand how conversion rates impact business outcomes or have previously optimised e-commerce funnels will have an advantage.
3. Product-Oriented Background: Individuals with experience as Product Associates or in Product Management, who are open to exploring a product-focused sales role, will find this opportunity exciting.
4. IT Sales Experience: A minimum of 2–3 years in IT sales is a must to hit the ground running.
5. FnB Industry Knowledge: Exposure to the Food and Beverage industry is an added benefit, as it aligns closely with our target market.
6. Global Exposure: Experience working with both Indian and international markets will be a great asset.
7. Fluency in English: Exceptional communication skills, particularly fluency in US or British English, are necessary for effective engagement with international clients.
8. Tech-Savvy and Curious: Smart individuals who understand software products well, are inquisitive by nature, and constantly ask questions like “Why?” or “How?” will thrive in this role.

Perks & Benefits: 5 Days a week | Medical Insurance | Opportunities for career growth and advancement | Dynamic and collaborative work environment

Carrying own laptop to work is mandatory under BYOD Policy.

About the internship

Selected intern's day-to-day responsibilities include:

1. Issue debugging: Investigate and resolve operational issues reported by internal stakeholders or customers, ensuring timely resolution and minimal disruption to services.

2. Ops queries/requests: Respond to and address operational queries and requests from various teams within the organization, providing assistance and guidance as needed.

3. Meetings: Attend and actively participate in operational meetings, including team sync-ups, project reviews, and cross-functional discussions, providing input and insights to support decision-making and problem-solving.

4. Cross-functional collaboration: Collaborate with cross-functional teams, including product development, customer support, and sales, to address operational requirements and support ongoing initiatives.

Secondary Responsibilities:

1. Performance monitoring: Monitor and analyze operational performance metrics and KPIs, identifying trends, insights, and areas for improvement, and implementing corrective actions as necessary.

2. Process improvement: Contribute to the development and implementation of operational processes, policies, and procedures to optimize efficiency, scalability, and customer satisfaction.

3. Documentation and training: Assist in the documentation and maintenance of operational workflows, standard operating procedures (SOPs), and knowledge base articles for internal reference and training purposes.

4. Onboarding support: Support the onboarding and training of new team members on operational tasks, tools, and systems, ensuring smooth integration and proficiency.

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 15th Nov'24 and 20th Dec'24

3. are available for duration of 3 months

4. are from or open to relocate to Gurgaon and neighboring cities

5. have relevant skills and interests

Other requirements

1. Candidates from technical backgrounds are only eligible and will be preferred.

2. Candidates who can work from an office in Gurugram will be preferred.

3. We follow the BYOD policy, so interns need to carry their own laptop.

4. This is a 6 days working internship, apply only if you are comfortable working even on Saturdays/Sundays.

5. Stipend will be 8-10 K, kindly ensure that you are comfortable with the same before applying.

Why join LimeTray?

1. Opportunity to be part of a dynamic and innovative technology company with a focus on the Indian market.

2. A competitive compensation package, including base salary and performance-based incentives.

3. Comprehensive training and development programs to support your professional growth and success.

4. Hybrid work mode, allowing flexibility to work remotely and from the office as per the company's policies.

5. A collaborative and inclusive work culture where your ideas and contributions are valued and recognized.

About the Role: We're looking to add innovative, ambitious, passionate, and energetic individuals across the sales domain to help us meet and exceed our business objectives. As an 'Inside sales Manager - Dubai Segment', you will play a crucial role in driving our sales efforts and expanding our customer base in existing and new markets in UAE.

Key Responsibilities:

1. Drive sales of LimeTray products & services to the Indian market.

2. Identify key decision-makers within target organizations and engage in strategic, consultative conversations to understand their business needs.

3. Conduct product demonstrations and presentations to potential clients, effectively communicating the value proposition and benefits of our products and services.

4. Develop and maintain strong relationships with prospects and clients through regular follow-ups, addressing their inquiries, and providing accurate information about our offerings.

5. Lead generation through own research and initiate cold calling to establish connections with potential clients.

6. Meet or exceed monthly and quarterly sales targets and contribute to the overall revenue growth of the company.

7. Stay up-to-date with industry trends, competitors, and market conditions to identify opportunities and make recommendations for sales strategies.

8. Utilize CRM software to manage and track leads, opportunities, and sales activities accurately.

9. Collaborate with cross-functional teams, including key account managers, project managers, technical leads, and executives, to ensure smooth handover of projects from sales to delivery teams.

10. Provide timely and accurate sales reports, forecasts, and market feedback to the management team.

Other requirements

1. A bachelor's degree in business, sales, or a related field is mandatory.

2. Proven experience of at least 6 months to 1 year in inside sales, preferably in the software or IT services industry.

3. Understanding and experience in selling technology solutions to the Indian market.

4. Excellent communication and interpersonal skills, with the ability to engage with clients at various organizational levels.

5. Proactive and self-motivated with the ability to work independently and as part of a team.

6. Results-oriented mindset with a track record of meeting or exceeding sales targets.

7. Familiarity with CRM software and proficiency in Office Suites (Excel, Word/Docs, PowerPoint/Slides).

8. Should be comfortable with generating leads and doing cold calls.

9. Hunger to overachieve targets and come up with unique sales strategies.

10. Carrying your own laptop to work is mandatory for this position; do not apply if you do not have a laptop. (we follow the bring your own device policy).

About LimeTray:

LimeTray is a dynamic SaaS company that helps restaurants enhance their digital presence and streamline operations. We provide innovative tools for online ordering, delivery management, and customer engagement. With over 4,000+ clients globally, we empower businesses to reach their full potential by leveraging technology to solve real-world challenges. LimeTray’s solutions drive operational efficiency and improve customer loyalty through data-driven insights. Our product suite is designed to address the specific needs of the food and beverage industry, making it easier for restaurants to grow and adapt in the digital age. We are committed to creating cutting-edge technology that transforms the way restaurants operate and interact with customers.

Location: Udyog Vihar Phase 5, Sector 19, Gurgaon (On-site)

If you are a dynamic and results-driven sales professional with a proven track record in inside sales management, we want to hear from you. Join LimeTray and take your career to the next level in a fast-paced and exciting work environment. Apply now and be part of our success story!

Benefits: 5 days working | Medical insurance | Opportunities for career growth and advancement | Dynamic and collaborative work environment