Key Account Manager

Key Responsibilities:

• Oversee daily store operations, ensuring everything runs smoothly and efficiently.
• Manage and lead a team of sales associates, setting goals and providing coaching to ensure targets are met.
• Maintain high standards of customer service, addressing customer concerns and feedback.
• Monitor inventory levels, order stock, and manage product displays.
• Analyze sales data and prepare reports for senior management.
• Implement promotional activities and sales strategies to drive revenue.
• Ensure compliance with all company policies, health and safety regulations, and local laws.
• Conduct regular store audits and ensure the store's appearance is up to company standards.
• Handle store budgets, payroll, and scheduling efficiently.

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Job Description: Business Development Manager

Position Overview:

As a Business Development Manager, you will play a pivotal role in driving the growth and success of our company. You will lead a dynamic team of Business Development Associates and Executives, overseeing their day-to-day activities and ensuring that they achieve their assigned targets. Your primary responsibility will be to cultivate and nurture relationships with both new and existing clients, understanding their unique needs and providing tailored solutions to meet their requirements. Additionally, you will be responsible for strategizing and implementing initiatives to expand our client base and increase revenue.

Key Responsibilities:

1. Lead Generation and Relationship Building:

Receive leads from the company and actively engage with potential clients to build and maintain strong business relationships. Understand clients' needs, challenges, and goals to recommend suitable products or services.

2. Sales Process Management:

Guide clients through the sales funnel by negotiating terms, addressing objections, and providing necessary support to facilitate the closing of deals. Utilize effective sales techniques to maximize conversions and achieve sales targets.

3. Client Feedback and Database Management:

Record client feedback, preferences, and interactions in a comprehensive database. Use this information to tailor future interactions and improve customer satisfaction levels. Maintain accurate records of client communications and transactions.

4. Team Leadership and Management:

Supervise a team of 10-15 Business Development Associates and Executives, providing mentorship, guidance, and support to help them achieve individual and team targets. Conduct regular performance evaluations and provide constructive feedback for professional development.

5. Strategic Planning and Execution:

Collaborate with senior management to develop strategic plans for business development and client acquisition. Implement initiatives to enhance market presence, generate leads, and drive revenue growth.

6. Meeting Facilitation and Reporting:

Conduct daily morning meetings to align team objectives, communicate targets, and provide updates on performance metrics. Prepare regular reports on sales activities, pipeline status, and revenue projections for management review.

Qualifications and Skills:

- Bachelor's degree in Business Administration, Marketing, or related field.

- Proven experience in business development, sales, or a related role.

- Strong interpersonal and communication skills.

- Ability to understand client requirements and propose suitable solutions.

- Leadership qualities with the ability to motivate and inspire a team.

- Proficiency in CRM software and Microsoft Office Suite.

- Excellent organizational and time management skills.

Join us in this exciting opportunity to drive business growth and make a significant impact in the industry!

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

We are seeking a dynamic and results-oriented Business Development Executive with a minimum of 5 years of experience in IT sales to join our team. This role is crucial in driving business growth, establishing and nurturing client relationships, and expanding our footprint in the competitive USA IT market.

Responsibilities:

1. Conduct in-depth research to identify potential clients, industry trends, and market opportunities in the USA IT sector.
2. Develop and implement lead generation strategies, which may include cold calling, targeted email campaigns, networking, and leveraging professional networks.
3. Establish and maintain relationships with C-level executives, IT decision-makers, and key stakeholders to understand their IT needs and challenges.
4. Articulate the value proposition of our IT products and services to potential clients, addressing how our solutions can address their specific business objectives.
5. Create and customize compelling proposals and presentations tailored to clients needs and objectives.
6. Skilfully negotiate terms, pricing, and contracts while ensuring win-win outcomes for both the client and our organization.
7. Identify and collaborate with strategic partners and vendors to enhance our IT product and service offerings and expand our market reach.
8. Meet and exceed revenue and sales targets, driving business growth and market share within the USA IT sector.
9. Gather and provide valuable insights and feedback to shape the development of IT solutions and influence marketing strategies.
10. Maintain accurate records of sales activities, track performance against objectives, and generate regular reports to senior management.
11. Stay updated on emerging IT trends, products, and technologies, and continually enhance product knowledge.

 Qualifications and Skills:

1. Bachelor's degree in business, IT, or any field.
2. A minimum of 5 years of successful business development and IT sales experience in the USA market.
3. Comprehensive understanding of IT products, solutions, and services.
4. Exceptional interpersonal, communication, and negotiation skills.
5. Proven track record in closing complex IT sales deals in a competitive market.
6. Results-driven with a demonstrated passion for IT sales.
7. Strong project management and organizational skills.
8. Proficiency in CRM software and sales analytics.
9. Positive attitude, resilience, and adaptability in a dynamic business environment.

Job Responsibilities

·        Responsibilities for this position include but are not limited to, the following.

·        Development experience 3-6 years

·        Experience working with Azure cloud-hosted web applications and technologies.

·        Design and develop back-end microservices and REST APIs for connected devices, web applications, and mobile applications.

·        Stay up to date on relevant technologies, plug into user groups, and understand trends and opportunities that ensure we are using the best techniques and tools.

• Meeting with the software development team to define the scope and scale of software projects.
• Designing software system architecture.
• Completing data structures and design patterns.
• Designing and implementing scalable web services, applications, and APIs.
• Developing and maintaining internal software tools.
• Writing low-level and high-level code.
• Troubleshooting and bug fixing.
• Identifying bottlenecks and improving software efficiency.
• Collaborating with the design team on developing micro-services.
• Writing technical documents.
• Be an active professional in continuous learning resulting in enhancement in organizational objectives.
• Provide technical support to all internal teams and customers as it relates to the product.

Requirements:

• Bachelor’s degree in computer engineering or computer science.
• Previous experience as a full stack engineer and IoT Products.
• Advanced knowledge of front-end languages including HTML5, CSS, JavaScript, Angular, React.
• Proficient in back-end languages including Nodejs and basic knowledge of Java, C#.
• Experience with cloud computing APIs and Cloud Providers such as Azure or AWS.

·        Working knowledge of database systems (Cassandra, CosmosDB, Redis, PostgreSQL)

·        Messaging systems (RabbitMQ, MQTT, Kafka)

·        Cloud-based distributed application scaling & data processing in the cloud

·        Agile / Scrum methodology

• Advanced troubleshooting skills.
• Familiarity with JavaScript frameworks.
• Good communication skills.

High-level project management skills.

• 2 + years of software development experience utilizing Java based frameworks and technologies to build enterprise grade product solutions.
• 2+ years of experience designing, developing and documenting RESTful APIs.
• Strong understanding of concepts/technologies like Spring MVC, Spring boot, J2EE, EJB, application/API security, API governance/gateway platforms like apigee or kong.
• Good understanding of RDMS concepts and development preferably using MS SQL Server.
• Experience using test automation technologies like cucumber, selenium is a big plus.
• Partner with scrum masters to address technical blockers/impediments to progress.
• Prior experience working with agile scrum-based development methodology. Participate in sprint planning and estimate development efforts for features and stories.
• Partner with DevOps to install and configure/tune application containers like embedded Spring boot tomcat and webserver technologies preferably nginx or apache.
• Partner with cloud engineering group to outline the infrastructure provisioning requirements/needs for new product development.
• Design and develop CI/CD tools and process preferably using Jenkins to configure build jobs for APIs and design pipeline to promote artifacts from development all the way to production
• Experience with messaging technologies like kafka is a huge plus
• Work with Test Automation engineering team to integrate test automation scripts as part of the CI/CD process.
• Prior proven experience of utilizing and productionizing container/container orchestration technologies like Docker, kubernetes.
• Participate and Resolve issues related deployments, application performance etc.

Working at Apptroit Technologies Pvt Ltd

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Position

Reporting to the Director, Global Digital Marketing, the Digital Marketing Manager is responsible for the development and adoption of digital marketing strategies and campaign execution to promote demand generation across the business in assigned markets. The successful candidate will work with key business partners to deploy a consistent operating model across the business and manage the omni-channel deployment of digital marketing initiatives. The ideal candidate will handle communications on status of ongoing initiatives and develop analysis of opportunities in the digital space and own the digital marketing strategy and overall results of the program.

The successful candidate will have a strong background and understanding of not only of digital marketing, but all facets of digital business including analytics, site optimization, and the evolving interactive marketing landscape. Strong working knowledge around digital marketing channels and strategic development of local and global plans is a key component to success in this role.

The Digital Marketing Manager will be responsible for building a culture of quality and performance within the team and to develop data-driven, customer-centric and innovative marketing strategies.

Key Responsibilities

Develop and drive multi-channel digital marketing planning and strategy across the business

• Function as single point of contact for assigned markets to align their strategies to execution on digital channels
• Work’s cross-functionally with stakeholders in the development of strategic digital marketing plans, content and campaigns; drives collaboration on execution, building insights and optimizations with local market execution
• Owns adoption of Digital Marketing Programs and Playbook; works cross-functionally with internal and external partners to ensure adherence and consistency across execution guidelines are met.
• Collaborates with Corporate Marketing, Site Operations, Customer Analytics, and Commercial team partners in the execution of strategic, omni-channel digital marketing campaigns.
• Measures and analyzes performance of all digital campaigns and assess against goals (ROI and KPIs); adjust and execute changes to strategy based on results.
• Develop regular incrementality testing strategies to ensure highly optimized and valuable programs
• Work closely with key stakeholders within the Global Digital Marketing team to drive collaboration and alignment on planning, operations and reporting for all digital marketing initiatives.

The Ideal Candidate Will Have

Key Qualifications and Experience

• Bachelor’s degree in marketing, communication or related field
• At least 5-7 years of experience driving digital marketing programs, execution, and analysis preferably for fast paced industries (healthcare, finance, retail, manufacturing)
• Strong experience in driving B2B and/or B2C demand generation.
• Solid understanding of ecommerce and digital channels (digital advertising, email, social media and web operations)
• Strong communication skills: ability to lead high-level strategic planning sessions and deliver key findings and results to a broad audience
• Experience in supporting global markets a plus
• Experience in working within complex matrixed organizations with multiple stakeholders and dotted lines of responsibility.
• Previous experience with marketing planning tools, a plus.

Requirements

In addition to relevant industry background and functional skills, the key competencies of the ideal candidate include:

• Strong analytical skills and data-driven strategy development
• Strong project management experience and organizational skills; ability to handle multiple projects/campaigns simultaneously.
• Results orientation
• Cross-industry subject expertise
• Curiosity and ability to learn
• Plan and execute social media campaigns on all social platforms, Good knowledge of Search engine Optimization, Google Ads, PPC, and other ad campaign tools, Plan strategies for Digital marketing, Find and target audiences, Content creation skills
  Excellent communication and organizational skills, KPI Management.
• Must Knowledge of these tools SEMrush, Moz, Ahrefs, Mailchimp, sendinblue, Hubspot
• Excellent communication skills and presentable

Pixelonicmedia is a next generation cybersecurity and IT software company based in India. We are seeking an experienced, resourceful Business Development Executive to help us develop, implement, and expand our business into new markets. Our aim is to hire professionals with a track record of creating long-term value for organizations.


Responsibilities

• Responsible for driving company sales by sourcing new clients
• Generate leads and build relationships by nurturing warm prospects.
• Achieve monthly/quarterly goals and help build a system that consistently hits targets.
• Identify unaddressed problems and articulate to solve it better than the competition.
• Understanding the competitive landscape and conduct market research.
• Collaborating with management on demand generation goals, planning, and forecasting.