Outbound Sales Specialist

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

We are seeking a versatile and creative Creative Media Producer who can shoot, edit, and design high-quality visual content across digital platforms.

You will create content including promotional videos, ads, social media posts, product demos, and branding creatives.

Key Responsibilities

Video Production

• Plan, shoot, and produce high-quality videos (Reels, Shorts, product videos, event coverage, etc.)
• Operate cameras, lighting, and audio equipment during shoots
• Capture visually compelling shots using proper framing, composition, and angles

Video Editing & Motion Graphics

• Edit raw footage into polished deliverables using Adobe Premiere Pro / Final Cut Pro
• Add transitions, effects, sound, and color correction
• Create basic motion graphics and animations using After Effects
• 
  

Graphic Design & Visual Assets

• Design branding-oriented creatives: social media graphics, thumbnails, web assets, banners
• Create visually cohesive and brand-consistent layouts
• Develop design concepts based on campaign goals and storyboards

Content Creation & Collaboration

• Brainstorm creative visual ideas with the marketing team
• Stay updated on latest trends in digital content formats
• Maintain organized media libraries and file management workflows

Skills & Requirements

• 1–3 years of experience in video production, editing, and graphic design
• Proficient in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator, etc.)
• Strong understanding of videography equipment, lighting, and audio setup
• Excellent storytelling, creativity, and attention to detail
• Ability to work under tight deadlines and handle multiple projects
• Good sense of social media content styles and formats

Salesforce QA Lead

Exp: 10+ years

Location: Hyderabad

Work mode: 5 Days work from office

Employment type: Contract

Job Description:

·        10+ years of experience leading manual testing efforts, developing test plans, and managing defect lifecycle to ensure high-quality software delivery.

·        Experience in Salesforce Automation testing.

·        Create, review, and execute detailed test plans, test cases, and test scenarios based on functional and business requirements.

·        Strong knowledge of QA testing methodologies that cover all aspects of software testing, including functional testing, UI/UX testing and usability testing.

·        Collaborate with multiple stakeholders to ensure thorough understanding of requirements.

Role Description:

Are you a creative professional with a passion for consumer brands? We’re looking for an experienced Assistant Manager in Graphic Design to drive the visual identity and creative expression of some of the most loved brands. This role offers the opportunity to lead impactful design projects across packaging, print, digital media, and event activations, playing a critical role in shaping brand perception and growth.

Responsibilities:

• Design and deliver high-quality marketing collaterals, including packaging, advertisements, and digital assets.
• Develop creative strategies for events, in-store activations, and campaigns.
• Collaborate with marketing and cross-functional teams to translate ideas into compelling visual assets.
• Lead and mentor a team of designers and external partners, ensuring excellence in execution.
• Stay ahead of design trends to bring innovative ideas to the table.
• Ensure all creative outputs align with brand guidelines and marketing objectives.

Qualifications:

• Experience: 7+ years in creative roles, with 4+ years specializing in brand design.
• Education: Bachelor’s degree from a reputed institution.
• Skills:
• Strong expertise in design principles, typography, and motion graphics.
• Experience in integrated marketing campaigns across digital, social media, and print.
• Proven leadership and project management skills in creative environments.
• Prior experience with consumer brands is a significant advantage.

If you’re ready to make a meaningful impact through exceptional design, we’d love to connect with you!

Role Description

This is a full-time on-site role in Surat for a User Interface Designer at Codetasker Technologies Private Limited. The User Interface Designer will be responsible for visual design, creating mockups, front-end development, user experience (UX) design, and user interface design. The role involves collaborating closely with the design and development teams to create exceptional Shopify stores and e-commerce solutions.

 Qualifications

Visual Design, Mockups, and User Interface Design skills

Front-End Development and User Experience (UX) skills

Experience in creating engaging and intuitive user interfaces

Proficiency in design tools like Adobe Creative Suite, Sketch, or Figma

Strong portfolio showcasing UI/UX design projects

Excellent problem-solving and communication skills

Ability to work collaboratively in a team environment

Bachelor's degree in Graphic Design, Web Design, or related field

We are seeking an enthusiastic and curious Salesforce Technical Architect to join our team to design and develop solutions on the Salesforce.com platform using Apex and Visualforce programming languages. In this role, you’ll work in a highly collaborative environment where communication with the Marketing, Sales, Underwriting, and Backend Engineering teams is key to your day-to-day success.

As a Specialist Leader in our Salesforce practice, you will:

• Serve as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients’ business needs
• Organize and deliver services on a cross-section of projects
• Maintain your technical knowledge within the industry and leverage this subject matter knowledge in client engagements
• Contribute to the development and cultivation of business and vendor relationships
• Serve as a “Subject Matter Expert”, adding interpretive value to data presented or experienced insight into a functional process or issue
• Display leadership and business judgment by anticipating client and project needs and developing alternative solutions
• Identify opportunities for other Rialtes service offerings that can address client needs
• Manage solutions, delegate resources, and help ensure quality assurance principles are met across projects and deliverables
• Supervise the work of team members and support delivery team staff
• Provide input and actively participate in recruitment and retention activities

Qualifications Required:

• 6+ years in an SFDC Technical Architect role
• Pre-sales, proposal, and RFP experience
• At least 4 full life-cycle Salesforce implementations with strong expertise in 2 of the following modules: Sales Cloud, Service Cloud, Marketing Cloud, Force.com
• Strong communication skills, both written and oral.
• 5+ years of hands-on experience on Sales/Service Cloud/Community or Force.com platform and integrations
• 4+ Salesforce Certifications in development & Administration.