Regional Sales Manager - GT DELHI NCR

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

Role and responsibilities:

• Establish in concert with IT leadership, an effective IT Change & Release management process in REMSC ERP CoE, primarily in SAP environment for the assigned scope.
• Ensure all releases are delivered as per the defined process and deviations are analysed and appropriately remedied. Collaborate with solution architects, functional analysts, service managers, business users and other stakeholders to ensure the changes in the releases are delivered as planned.
• Work closely with release management and relevant stakeholders to ensure smooth deployment of the changes.
• Ensure all QA checklists are followed and aligned with established change & release processes.
• Create and maintain adequate QA documentations ensuring it is up-to-date and available to all relevant stakeholders.
• Support and facilitate audits on the application change management
• Support in Control performance activities to align with established QA and process guidelines.

Knowledge, Skills, Experience:

• Advanced knowledge and prior experience in SDLC. Experience in SAP is highly desirable.
• Basic knowledge and experience in application change management & release management in a complex IT environment.
• Good communication and presentation skills with ability to effectively collaborate with diverse and complex stakeholders.
• Strong problem solving skills with keen attention to details.
• Good working knowledge of office applications like MS Outlook, Word, Excel, Visio, etc.
• Bachelor’s degree in relevant discipline or equivalent work experience.

Principal working relationships:

• IT change team members like Domain Managers, Solution Architects, Functional Analysts, Release Managers, Cluster/Country Service Managers, etc., for understanding and delivery of changes.
• Business users and decision makers as customers.
• ERP CoE Release Manager to manage QC activities and release activities

Dear Candidate,

We are urgently Hiring Front end - React JS Developer with React for Bangalore Location.

Position: Front end - React JS Developer

Location: Bangalore

Experience: 6-9 yrs

Skills: Front-End, React

Salary: Best in Industry (20-25% Hike on the current ctc)

Note:

only Immediate to 15 days Joiners will be preferred.

Candidates from Tier 1 companies will only be shortlisted and selected

Candidates' NP more than 30 days will get rejected while screening.

Offer shoppers will be rejected.

Job description:

Experience-6-9Years

Location : Bangalore WFO

Mandatory

React

Microfrontend Architecture GitHub (incl. GitHub Actions)

SonarQube (only to be used and checked by the team, orchestration is done by customer)

Playwright for test automation (front- and backend)

DevOps mentality

Nice to have:

ElicpseRCP (to operate the old plattform and do some changes if needed)

PostgresDB BlackDuck

Best Regards,

Minakshi Soni

Executive - Talent Acquisition (L2)

Rigel Networks

Worldwide Locations: USA | HK | IN 

Job Description for Project Manager:

1.    Exposure to US/International Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.

2.    Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and on emails.

3.    Manage projects, establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.

4.    Coordinate with various departments within the organization, including support, service, technology, and manage resources, in order to ensure seamless functioning of the client accounts.

5.    Responsible for client receivables; planning and execution of monthly retention.

6.    Candidates with Project Management, Digital Marketing & Technical Skills Preferred.

7.    Preferred Location Noida.

8.    Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.

9.    Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.

10. Achieves strategic customer objectives and account plans defined by company management.

11. Good relationship-building skills (internal, external, and cross-cultural).

12. Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.

13. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.

14. Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer-expectations and assess customer needs on an ongoing basis.

What we are looking for-

· Excellent communication skills

· Must have Experience in Digital Marketing.

Why should you join us

· Fixed working timings- 5 days working

· Attractive Incentives

· Young & Vibrant work culture

Job Location: Noida Sector 63

Job Profile: Project Manager

Job Timing: Night Shift 

About Graygraph Technologies:

Graygraph Technologies LLC is an IT services provider company that has skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.

To know more, please visit our Websites:

www.Graygraph.com

www.DigitalGuider.com

Venue: Graygraph Technologies, Second Floor, Block- A128, Sector 63, Noida.

Please don't hesitate to reach out to me, either through email or by calling me directly, if you have any questions or concerns. 

https://www.linkedin.com/in/yashika-thakkar-b236a0212/

1. A competent user of all internal systems, to include our employee records system (HRMS- SPINE)
2. Updating and maintaining HR systems, records, and reports with accurate employee data.
3. Undertake all required pre-employment checks, updating, and discussing with line manager and recruitment team as appropriate.
4. Providing MIS & monthly employee payroll data in support of the payroll subject matter expert.
5. Processing changes to employee's circumstances, including preparing accurate and effective documentation/communication and updating relevant databases.
6. Processing leavers, including preparing accurate, relevant documentation and updating systems accordingly.
7. Producing Information reports and complete any HR audit requirements and/or reporting as required.
8. Ensuring that the end-to-end HR process always supports a positive employee experience.
9. Following existing HR processes accurately and challenging these for ongoing efficiencies.
10. Supporting HR priority projects with any administrative activity
11. Responding to emails on behalf of the department
12. Providing ad-hoc administrative support to any of the other HR functions, as necessary and in line with business requirements.

We are looking for someone to join our growing team, you will be involved using Rust. Additionally, you will be building tools for our blockchain users such as RESTful API.Debugging/fixing issues within our codebase.

The ideal candidate will be responsible for conceptualizing and executing clear, quality code to develop the best software. You will test your code, identify errors, and iterate to ensure quality code. You will also support our customers and partners by troubleshooting any of their software issues.

Responsiblities:

Rust (5+ years)

Software Engineering experience, Python, JAVA, REACT etc.

Hands on experience with tooling related to Rust (build systems, package managers, unit testing, CI pipelines)

Ability to develop software, implement mission-critical features, and navigate through a large codebase

Experience with code review process and ability to conduct them

Strong ability work in a team environment

Fluency in Git and Github

Ability to follow Agile development process

Attention to detail and ability to producing production-level code

Active approach to work, taking initiative to define and complete tasks

Critical Thinking and Problem Solving skills, ability to work independently

Highly detail-oriented mindset and willingness to learn

Ability to communicate in English (spoken & written)

Understanding compilers and virtual machines

Basic understanding of blockchains and Ethereum

Knowledge of Solana and/or Cardano

Detect and troubleshoot software issues

Write clear quality code for software and applications and perform test reviews

Develop, implement, and test APIs

Provide input on software development projects

Qualifications

• Comfort using programming languages and relational databases
• Strong debugging and troubleshooting skills

• Insurance P&C and Specialty domain experience a plus
• Experience in a cloud-based architecture preferred, such as Databricks, Azure Data Lake, Azure Data Factory, etc.
• Strong understanding of ETL fundamentals and solutions. Should be proficient in writing advanced / complex SQL, expertise in performance tuning and optimization of SQL queries required.
• Strong experience in Python/PySpark and Spark SQL
• Experience in troubleshooting data issues, analyzing end to end data pipelines, and working with various teams in resolving issues and solving complex problems.
• Strong experience developing Spark applications using PySpark and SQL for data extraction, transformation, and aggregation from multiple formats for analyzing & transforming the data to uncover insights and actionable intelligence for internal and external use