Cutshort logo
Printrove logo
Customer Success Executive
Customer Success Executive
Printrove's logo

Customer Success Executive

Madhur Chauhan's profile picture
Posted by Madhur Chauhan
1 - 4 yrs
₹2.4L - ₹3L / yr
Chennai
Skills
Communication Skills
Effective communication
Customer Relationship Management (CRM)

About This Opportunity:

Join Printrove as we revolutionize India's print-on-demand industry. We empower entrepreneurs and creators to build profitable brands without the complexities of inventory management, shipping logistics, or operational overhead.

As our Customer Support Executive, you'll be the bridge between our innovative platform and the merchants who depend on us. This isn't just about answering questions, you'll be solving real business challenges, enabling growth, and directly contributing to our merchants' success stories.



What You'll Do:

Champion Our Merchants

Handle inbound calls, emails, and support tickets with a solution-first mindset. Every interaction is an opportunity to strengthen relationships and demonstrate our commitment to merchant success.


Orchestrate Operations

Collaborate with our operations team and shipping partners (Delhivery, Blue Dart, Shiprocket) to provide accurate, real-time updates on orders, shipments, and delivery status.


Solve Complex Problems

Go beyond surface-level responses. Investigate root causes, propose sustainable solutions, and proactively address recurring issues to improve the overall merchant experience.


Drive Data Excellence

Maintain comprehensive records using Zoho Desk, Zoho CRM, and MyOperator. Your attention to detail ensures our team has the insights needed for continuous improvement.


Identify Growth Opportunities

Recognize high-potential merchants and seamlessly connect them with our Sales team. Your merchant insights directly fuel our business development efforts.


Elevate Service Standards

Work closely with our Customer Success Team Lead to refine processes, implement best practices, and consistently exceed merchant expectations.



What We're Looking For:

Proven Experience

1–2 years in SaaS or e-commerce customer support with a track record of maintaining high satisfaction scores and resolving complex issues.


Communication Excellence

Fluent English communication skills with the ability to explain technical concepts clearly. Proficiency in Hindi and Tamil is highly valued for our diverse merchant base.


Technical Aptitude

Hands-on experience with CRM and ticketing systems, particularly Zoho Desk and Zoho CRM. Quick to learn new tools and adapt to evolving workflows.


Strategic Problem-Solving

Strong analytical skills with the ability to think critically under pressure. You see challenges as puzzles to solve, not obstacles to avoid.


Local Presence

Based in Chennai and comfortable with daily commute to our Choolai office. We believe in-person collaboration drives our best results.


Future-Forward Mindset

Interest in AI tools and automation is a significant plus. We're building tomorrow's customer support experience today.



Why Choose Printrove?

High-Impact Environment

Your work directly influences merchant success and company growth. See immediate results from your efforts in a fast-paced startup setting.


Accelerated Learning

Gain cross-functional exposure to customer success, logistics, sales, and operations. Build skills that open doors across the tech industry.


AI-Enhanced Operations

Work with cutting-edge AI tools and workflows. Learn how modern startups leverage technology to scale efficiently and deliver exceptional experiences.


Clear Career Progression

Defined pathways to advance into Key Account Management, Sales, or Customer Success leadership roles based on performance and interests.


Meaningful Mission

Be part of democratizing entrepreneurship in India. Every problem you solve helps a small business owner achieve their dreams.


Ready to Join Our Mission?

If you're passionate about customer success, thrive in dynamic environments, and want to be part of India's print-on-demand revolution, we want to hear from you.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Printrove

Founded :
2016
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

About us

The purpose of a brand's existence lies in its belief. Printrove believes in the existence of a brand and the value it creates for its customers. We help artists and designers reach their audience, people who believe in their art, through everyday products.  

What we do

 

Printrove is a white-labeled print-on-demand drop shipping solution for artists, designers, and eCommerce entrepreneurs. We print, pack, and ship customized merchandise on demand. We print and drop ship custom designs on phone cases, mugs, notebooks, posters, coasters, and mouse pads on demand without the hassles of stocking up inventory and zero upfront costs, all within 48 hours.

Our Mission

 

Here at Printrove, we are driven by our passion for eCommerce, design, and entrepreneurship. We believe in doing the most complex things in the simplest way. Our mission is to build the print on demand fulfillment center for the internet through drop shipping. 

Our Values

Think different, improve, stay minimal, micro wins, value time, learn, love, and respect are some of our many values, and we hire people who are ready to embody these qualities every single day. 

Read more

Connect with the team

Profile picture
Pankaj Bokdia
Profile picture
Shrey Chuahan
Profile picture
Madhur Chauhan

Company social profiles

blogtwitterfacebook

Similar jobs

Azbil India
Azbil India
Agency job
via Hunarstreet Technologies pvt ltd by Priyanka Londhe
Navi Mumbai
4 - 7 yrs
₹7L - ₹13L / yr
Presales
BMS
ELV
HVAC
industrial automation
+2 more

Job Title: Pre - Sales Engineer

Location: Navi Mumbai, Vashi

Department: BMS (Building Management System)

Reports To: Regional Sales Manager

Job Summary:

We are seeking a dynamic and technically proficient Pre Sales Engineer to join our team. In this role, individual will be responsible to provide technical expertise and support to our sales teams, ensuring that customers receive accurate, tailored solutions that meet their needs. Individual will collaborate with internal and external stakeholders to drive sales growth, manage quotations, and ensure smooth execution of customer orders. The ideal candidate will have a strong technical background, sales aptitude, and excellent interpersonal skills.

Key Responsibilities:

  • Technical Expertise: Leverage technical knowledge to support sales teams and provide accurate, technical solutions to meet customer needs.
  • Commercial Awareness: Apply commercial understanding to enhance the precision of deals and customer proposals.
  • Customer Solutions: Understand customer requirements and present customized technical solutions that align with their business goals.
  • Collaboration: Work closely with sales teams to build strong customer relationships and drive revenue growth.
  • Communication: Exhibit excellent communication skills, creating compelling sales presentations and effectively collaborating with customers, vendors, and internal teams.
  • Solution Development: Develop solution architecture, detailed equipment lists, and presentation materials to meet customer requirements.
  • Customer Support: Assist customers with technical issues related to equipment setup and resolve any post-sales concerns.
  • Negotiation: Facilitate negotiations with potential customers, aligning technical and commercial aspects for successful deals.
  • Quotation Management: Prepare accurate quotations based on customer requirements and ensure timely delivery through Regional Sales Managers.
  • Vendor Coordination: Negotiate with vendors to secure backup quotes and select appropriate vendors based on technical product needs.
  • Performance Tracking: Track issued quotations to monitor win rates, processing time, and the proportion of clean orders received.
  • Internal Support & Coordination: Provide technical sizing, product selection, and support to Regional Sales Managers, ensuring timely and accurate quotations.
  • Sales Support: Assist Regional Sales Managers and Dealers in technical discussions with customers to facilitate deal closure.
  • Order Processing: Review purchase orders, ensure compliance with submitted offers, and coordinate with customers for amendments when necessary.
  • Execution Handover: Once orders are finalized, pass on clean orders along with all required documentation to the Sales Operations Manager (SOM) for execution.
  • Team Collaboration: Partner with the Regional Sales Manager to meet and exceed assigned regional sales targets.

Qualifications & Skills Required:

  • Strong technical skills and comfort in leading technical discussions.
  • Sales aptitude with a keen interest in interacting with customers.
  • Proactive approach with a strong customer focus and problem-solving skills.
  • Ability to quickly learn and adapt to new products and technologies.
  • Excellent interpersonal and teamwork abilities.
  • Knowledge of the PLC/Controller BMS industry preferred, though experience in HVAC is also acceptable.
  • Familiarity with commercial terms and conditions and their application in sales processes.
  • Proficiency in MS Office tools including Word, Excel, PowerPoint, and Project.

Preferred Qualifications and Experience:

  • Engineering Degree (Electrical, Electronics, Mechanical)
  • Strong communication and presentation skills.
  • Familiarity with basic PLC and DDC design and software applications.
  • Experience: 3-5 years of relevant in BMS or HVAC/ELV industry


Read more
Shimato Enterprises
Shimato Enterprises
Posted by Shimato Enterprises
Chennai
2 - 6 yrs
₹2L - ₹4L / yr
Electrical engineering
Sales
SolarWinds
Problem management
Sales and operations planning
+3 more

Job Description for Site Engineer


Oversee solar installation projects from planning to execution.

Ensure compliance with quality standards and project specifications.

Collaborate with cross-functional teams to optimize site operations.

Troubleshoot and resolve any site-related issues.

Monitor project progress and report on key performance metrics.


Qualifications:

Minimum of 2 years of experience in solar energy systems installation and maintenance.

Strong knowledge of solar technology, components, and project planning.

Familiarity with site engineering practices specific to solar energy solutions.

Relevant certifications in solar or renewable energy systems are advantageous.

Excellent teamwork and communication skills to ensure project success

Read more
India's leading FMCG Company
India's leading FMCG Company
Agency job
via Qrata by Prajakta Kulkarni
Mumbai
8 - 15 yrs
₹20L - ₹60L / yr
Digital Marketing
Search Engine Optimization (SEO)
Purpose of the Role :

To derive long term and relevant insights through data driven Marketing resulting in better decision making. The role is expected to be significantly future focused and forward digital thinking of the organization.

Qualification & Experience :

- At least 7+ years of experience working in in developing and implementing digital marketing strategies

- Strong Experience in building effective Demand Creation initiatives

- Social Media Influencer Marketing - To strengthen our digital presence

- Content Marketing & SEO Data based marketing; Data acquisition and deploying data based marketing campaigns

- Knowledge of DTC / E-Comm Platforms.

Key Deliverables of the role :

1. Identify trends, patterns and concerns emerging from data (internal/ external) and convert them into insights/ hypothesis. Test these hypotheses and present with recommendations for positive business impact.

2.Build Digital Influence: Publish and collaborate with brands to move Digital Quotient across Org globally. (India, SEA, Bangladesh, MENA)

3. Create Digital transformation agenda for India & International - Bangladesh, MBL & MENA

4. Marketing measurement - deep diving and understanding the conversion funnel on DTC

& Ecom to help brands grow & convert better.

5. Digital Infrastructure: Help set up, manage, expand & measure content platform & strategies. Build infrastructure to support Digital Marketing

6. Digital Enablement: Help in creating and driving digital learning quotient in the org. Share knowledge and new trends in digital world, Enable usage of best practices and digital playbooks across Org.

7. Research competition, investigate benchmarks and provide suggestions for improvement
Read more
Ashnik
Ashnik
Agency job
via InvokHR by Sandeepa Kasala
Remote only
7 - 10 yrs
₹15L - ₹23L / yr
skill iconKubernetes
DevOps
CI/CD
Linux administration
Shell Scripting
+4 more

The Position

This exciting role within Ashnik’s consulting team brings a great opportunity in terms of desiging and deploy Kubernetes platform solution for Ashnik’s enterprise customers, who are spread across SEA and India. This role takes a lead in consulting the customers for adoption of Kubernetes platform for their Digital Transformation journey.

Experience and skills required

  • 8 to 10 years of experience in IT infrastructure
  • Expertise on Linux and container technologies
  • 2 to 3 years of hands-on experience in configuration and management of the Kubernetes platform
  • Experienced with working on cloud service provider’s Kubernetes platform is an added advantage
  • Proven technical skill in designing and delivering of enterprise level solution involving integration of complex technologies
  • Knowledge and experience of CI/CD pipeline
  • Good understanding of networking and software defined storage concepts
  • Experienced in automation tools such as Ansible, Terraform is also highly desirable
  • Shell scripting skills are required
  • Experience of deploying, configuring, managing Kubernetes on public cloud platform

This role requires high degree of being a self-starter, working with diversified teams and with customers spread across Southeast Asia and the India region. This role requires you to be pro-active in communicating with customers and internal teams about various industry trends, technology development and crafting thought leadership.

Responsibilities

  • To lead the consultative discussions in identifying challenges for the customers, suggesting the right fit open-source components and suggesting appropriate Kubernetes platform
  • To create consulting work packages and assisting the sales team in positioning them towards enterprise customers
  • To prepare detailed SOW for the project and getting customer’s concurrence for it
  • To lead the implementation and getting the customer to sign-off on it.
 

About Us

Ashnik is a leading enterprise open-source solutions company in Southeast Asia and India, enabling organizations to adopt open source for their digital transformation goals. Founded in 2009, it offers a full-fledged Open-Source Marketplace, Solutions, and Services – Consulting, Managed, Technical, Training. Over 200 leading enterprises so far have leveraged Ashnik’s offerings in the space of Database platforms, DevOps & Microservices, Kubernetes, Cloud, and Analytics.

As a team culture, Ashnik is a family for its team members. Each member brings in a different perspective, new ideas and diverse background. Yet we all together strive for one goal – to deliver the best solutions to our customers using open-source software. We passionately believe in the power of collaboration. Through an open platform of idea exchange, we create a vibrant environment for growth and excellence.

Location: work from Home
Package: 20- 23L

 

Read more
MNC
Bengaluru (Bangalore)
3 - 6 yrs
₹6L - ₹9L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
PHpdeveloper
Frontend development experience
● Experience in NextJs, ReactJS, Redux, and component-based design
● Experience in HTML5/CSS3, SASS or LESS
● Experience in Mobile web Specific Technologies Like PWA, Service Workers.
● Experience in Any Unit testing and Flow testing using Jasmine/Karma, Jest Framework
● Experience in Functional Testing using Cypress or any other frameworks
● Knowledge of front-end build tools and frameworks. Webpack and Babel.
● Experience in TDD (test-driven development)]
● Experience of developing and consuming RESTful web services Proficient understanding of
Read more
Tata communication is into Telecom and networking
Tata communication is into Telecom and networking
Agency job
via New Era India by Jemcy Sunny
Chennai
4 - 7 yrs
₹1L - ₹10L / yr
skill iconPython
skill iconDjango
skill iconFlask
TCP/IP
Multiprotocol Label Switching (MPLS)
+4 more
  • Python with Powershell (who worked in Security related product Development(First Pref)/Networking.

 

Key Responsibilities

  • Collaborate in the design, implementation, and deployment of successful software applications in support of our Threat management platforms.
  • Developing backend components to enhance performance and receptiveness, server-side logic, and highly responsive web applications.
  • Performance tuning and automation of application.
  • Enhancing the functionalities of current software systems.
  • Understand system interdependencies and limitations.
  • Functionally decompose complex problems into simple, straightforward solutions.
  • Rightly estimate the task and take ownership of building production-ready software solutions.
  • Collaborate with other teams to implement features based on business rules and visual design.

Minimum qualification & experience

  • Engineering graduate.
  • 4 years of demonstrated professional experience in delivering and operating large-scale applications.
  • Strong software development skills in python including python frameworks like Django, Flask, etc.
  • Experience with software development, Web frameworks and database technologies, e.g., REST APIs, and automated scripts.
  • Experience with current development technologies, methodologies and workflows including CI/CD, Docker, Git, and Jenkins preferred.
  • Experience with microservice development and dockerized application development is a PLUS.
  • Strong knowledge of data structures, algorithms, operating systems, and distributed systems fundamentals.
  • Working familiarity with networking protocols (TCP/IP, HTTP) and standard network architectures.
  • Working familiarity with basic Linux administration.
  • https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcybersecurityguide.org%2Fcareers%2F&;data=05%7C01%7Cmadhvi.1%40neweraindia.com%7C71e5f8231a514be638bf08da656eee89%7Cc04e2addbf474beabf38e722114ec31f%7C0%7C0%7C637933824369629597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=5ezbPi2xWTVZVsmDSzinf6eC37Mr6zWQpfivsSWa1A0%3D&reserved=0" target="_blank">Experience in the cybersecurity field especially with threat intelligence or security orchestration is a plus.
Read more
Zolve
at Zolve
2 recruiters
Agency job
via zyoin by RAKESH RANJAN
Bengaluru (Bangalore)
8 - 15 yrs
₹30L - ₹60L / yr
skill iconJava
skill iconPython
skill iconDjango
skill iconSpring Boot
Hibernate (Java)
+1 more
Responsibilties:

  • 8+ years of relevant work experience
  • Well-versed in data structures, algorithms, and software design. Programming experience with at least one of
  • Java or Python and object-oriented design
  • Knowledge on SQL, NoSQL databases, Messaging/Caching technologies and AW deployments is a plus
  • Exposure to the architecture and design (design patterns, security, reliability and scaling) of new and current systems. Experience in building highly scalable business applications, which involve implementing large complex business flows involving multiple third-party integrations
  • Prior startup experience is a plus
Read more
University Living
at University Living
1 recruiter
Sanjoly Singhal
Posted by Sanjoly Singhal
Noida, NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹1L - ₹3L / yr
Sales
Communication Skills
Client Servicing
English Proficiency
Inside Sales
• Connecting with students internationally assisting them with their queries • Communication with global clients & accommodation providers • Understanding key requirements of the students and providing End to End support • Building Rapport with clients through friendly, engaging communication. • Using various social media platforms for communication/networking • Lead generation initiatives to convert them to bookings • Following up with students for any assistance required as part of the association
Read more
Indeed
Indeed
Agency job
via New Era India by Uday Kumar
Hyderabad
4 - 12 yrs
₹20L - ₹36L / yr
skill iconJava
skill iconC++
skill iconC#
skill iconGo Programming (Golang)
Perl
+1 more

Job Description:
Requirements:

  • BS in Computer Science, Computer Engineering, Electrical Engineering, Mathematics or a closely related computer technical field with 3+ years experience programming with at least one of the following languages:Java, C++, C#, Python, Go, or Perl;

OR 

  • MS in Computer Science, Computer Engineering, Electrical Engineering, Mathematics or a closely related computer technical field 2+ years experience programming with at least one of the following languages: Java, C++, C#, Python, Go, or Perl.

ALSO 

  • Minimum 3 years of experience building applications using at least one of the following: web application technologies including: HTML, CSS, or Javascript; OR Databases, for example: Mysql, Mongo, ora similar program; OR a collection of systems connected and communicating via a network connection
  • Minimum 1 year of experience mentoring more junior Engineers
  • Significant experience with large scale, high-performance systems
Read more
company logo
Agency job
via kaam.work by Prateek Mishra
Bengaluru (Bangalore)
3 - 7 yrs
₹5L - ₹30L / yr
skill iconJavascript
skill iconHTML/CSS
skill iconReact.js
Frontend Engineer
Frontend Engineer
Frontend Engineer
Frontend Engineer
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos