About This Opportunity:
Join Printrove as we revolutionize India's print-on-demand industry. We empower entrepreneurs and creators to build profitable brands without the complexities of inventory management, shipping logistics, or operational overhead.
As our Customer Support Executive, you'll be the bridge between our innovative platform and the merchants who depend on us. This isn't just about answering questions, you'll be solving real business challenges, enabling growth, and directly contributing to our merchants' success stories.
What You'll Do:
Champion Our Merchants
Handle inbound calls, emails, and support tickets with a solution-first mindset. Every interaction is an opportunity to strengthen relationships and demonstrate our commitment to merchant success.
Orchestrate Operations
Collaborate with our operations team and shipping partners (Delhivery, Blue Dart, Shiprocket) to provide accurate, real-time updates on orders, shipments, and delivery status.
Solve Complex Problems
Go beyond surface-level responses. Investigate root causes, propose sustainable solutions, and proactively address recurring issues to improve the overall merchant experience.
Drive Data Excellence
Maintain comprehensive records using Zoho Desk, Zoho CRM, and MyOperator. Your attention to detail ensures our team has the insights needed for continuous improvement.
Identify Growth Opportunities
Recognize high-potential merchants and seamlessly connect them with our Sales team. Your merchant insights directly fuel our business development efforts.
Elevate Service Standards
Work closely with our Customer Success Team Lead to refine processes, implement best practices, and consistently exceed merchant expectations.
What We're Looking For:
Proven Experience
1–2 years in SaaS or e-commerce customer support with a track record of maintaining high satisfaction scores and resolving complex issues.
Communication Excellence
Fluent English communication skills with the ability to explain technical concepts clearly. Proficiency in Hindi and Tamil is highly valued for our diverse merchant base.
Technical Aptitude
Hands-on experience with CRM and ticketing systems, particularly Zoho Desk and Zoho CRM. Quick to learn new tools and adapt to evolving workflows.
Strategic Problem-Solving
Strong analytical skills with the ability to think critically under pressure. You see challenges as puzzles to solve, not obstacles to avoid.
Local Presence
Based in Chennai and comfortable with daily commute to our Choolai office. We believe in-person collaboration drives our best results.
Future-Forward Mindset
Interest in AI tools and automation is a significant plus. We're building tomorrow's customer support experience today.
Why Choose Printrove?
High-Impact Environment
Your work directly influences merchant success and company growth. See immediate results from your efforts in a fast-paced startup setting.
Accelerated Learning
Gain cross-functional exposure to customer success, logistics, sales, and operations. Build skills that open doors across the tech industry.
AI-Enhanced Operations
Work with cutting-edge AI tools and workflows. Learn how modern startups leverage technology to scale efficiently and deliver exceptional experiences.
Clear Career Progression
Defined pathways to advance into Key Account Management, Sales, or Customer Success leadership roles based on performance and interests.
Meaningful Mission
Be part of democratizing entrepreneurship in India. Every problem you solve helps a small business owner achieve their dreams.
Ready to Join Our Mission?
If you're passionate about customer success, thrive in dynamic environments, and want to be part of India's print-on-demand revolution, we want to hear from you.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Printrove
About
About us
The purpose of a brand's existence lies in its belief. Printrove believes in the existence of a brand and the value it creates for its customers. We help artists and designers reach their audience, people who believe in their art, through everyday products.
What we do
Printrove is a white-labeled print-on-demand drop shipping solution for artists, designers, and eCommerce entrepreneurs. We print, pack, and ship customized merchandise on demand. We print and drop ship custom designs on phone cases, mugs, notebooks, posters, coasters, and mouse pads on demand without the hassles of stocking up inventory and zero upfront costs, all within 48 hours.
Our Mission
Here at Printrove, we are driven by our passion for eCommerce, design, and entrepreneurship. We believe in doing the most complex things in the simplest way. Our mission is to build the print on demand fulfillment center for the internet through drop shipping.
Our Values
Think different, improve, stay minimal, micro wins, value time, learn, love, and respect are some of our many values, and we hire people who are ready to embody these qualities every single day.
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