
Job Title: Assistant Coordinator & CRM Executive
Location: Faridabad
Department: Operations / Customer Relations
Reports To: Director/MD
Job Overview:
We are seeking a dynamic and detail-oriented Assistant Coordinator & CRM Executive to join our team. The ideal candidate will be responsible for supporting day-to-day operational activities, ensuring smooth internal coordination, and managing customer interactions through our CRM system. This role requires strong communication skills, multitasking abilities, and a customer-first mindset.
Key Responsibilities:
Assistant Coordination:
Assist in organizing and coordinating daily operations, meetings, and schedules.
Liaise with different departments to ensure smooth workflow and timely task completion.
Prepare reports, presentations, and other documentation as required.
Follow up on project timelines, task completion, and departmental coordination.
Maintain proper filing, documentation, and tracking of internal communications.
Manage and maintain the company’s CRM database with up-to-date client information.
Handle incoming customer queries, issues, and feedback via calls, emails, and CRM tools.
Track customer interactions and ensure timely follow-up and resolution.
Generate CRM reports and assist in analyzing customer trends and insights.
Support marketing and sales campaigns through CRM-based communications.
Ensure data accuracy and assist in CRM automation processes.
Key Skills Required:
Strong written and verbal communication skills (English & Hindi preferred).
Hands-on experience with CRM platforms (e.g., Zoho, Salesforce, HubSpot) preferred.
Proficient in MS Office (Word, Excel, PowerPoint).
Excellent organizational and coordination skills.
Ability to multitask and prioritize effectively.
Attention to detail and a proactive problem-solving approach.
Educational Qualification:
Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience:
1–3 years of experience in a similar role (Assistant, Coordinator, CRM Executive, or Admin Support).
Work Environment:
6-day working
Office-based role with coordination across departments and client-facing responsibilities.

About Supertec Machines Pvt Ltd
About
India leading wire & cable machinery manufacturer introduction letter company profile m/s supertec machines pvt ltd. (an iso 9001 certified company) established in 1984, with manufacturing facility located in faridabad , india , is presently one of the largest and among the well known cable equipment manufacturer, existing in india . With the aim to increase it’s presence across the globe, company continuously enhanced and improved it’s design capability and manufactured a quality product to give a product with best workmanship and latest technology. With rich experience in power and instrumentation cable equipments, company is working continuously to create a good presence. Supertec’s passion, persistence and specialized technological knowledge in creating reliable machine concepts with crucial competitive advantages for our customers has resulted in becoming a leading private indian enterprise in the wire and cable manufacturing field. With the aim to become a complete cabling solution provider, we entered in extrusion line manufacturing in the year 1995 under the name as m/snorthern technocrats pvt. Ltd. With the widest product range under one umbrella, company is indulge in manufacturing of rotating and extrusion equipment for the use in the wire & cable & tube manufacturing industries. It is our mission to provide our customers with the complete range of precisely made, stranding, bunching and extrusion machinery products at competitive market prices and with all necessary back-up support to ensure customer satisfaction. range of equipments: · rotating equipments- we are supplying and manufacturing machines in our two companies 1) northern technocrates pvt. Ltd. 2) supertec machines pvt. Ltd. name of machinery 1. Stranding machine. (bobbin size: 500mm to 630mm) a. 1+6+12 (19 bobbins) stranding machine. B. 1+6+12+18(37 bobbins) stranding machine. C. 1+6+12+18+24(61 bobbins) stranding machine d. 1+6(7 bobbins) skip stranding machine e. 1+6(7 bobbins) tubular stranding machine. 2. Antitortion core laying & armoring machine for railway signaling cables (bobbin size: 400mm,500mm to 630mm) a. 1+6+12+18(37 bobbins) antitortion core laying machine. B. 48 bobbins antitortion armoring machine. C. Double steel taping machine d. Quadding machine 630mm take up size supertec machines pvt. Ltd. 3. Armouring machine (bobbin size: 400mm,500mm to 630mm) a. 36 bobbins armouring machine. B. 48 bobbins armouring machine. C. 60 bobbins armouring machine. D. 36+36 (72 bobbins) armouring machine. E. 44+44 (88 bobbins) armouring machine. 4. Laying machine: f. 2200mm drum twister machine for core laying. G. 2650mm drum twister machine for core laying. H. 3250mm drum twister machine for core laying. I. 1+3 core laying machine.( drum size: 1200mm to 1600mm) 5. Copper taping line. 6. Steel taping line. 7. Rewinding line. (size: 1600mm to 3000mm) · · extrusion equipments 1. Building wire extrusion lines50mm to 80 mm 2. Power cable seating lines 80mm to 150mm 3. Triple head sioplas line 4. Pipe/tube extrusion line · re-winders & coilers 1. Cable re-winders 2. Automatic wire coilers for building wires tandem type multi taping line 2 pair to 48 pair (individual screening & overall screening for instrumentation cables) customer service we are fully equipped to assist in the equipment installation, commissioning activity on the site and extend start-up, maintenance, operator training, and have the provision of turnkey solutions for our customers, in case customer wish to have . Quality control quality control is of utmost importance to supertec machines, as we continually strive to develop innovative and original products of the highest quality possible. Our engineers utilize the latest testing techniques available, together with various other types of measuring devices, including dimensional testing equipment which enables us to readily verify the physical properties of the materials involved. please feel free to contact us on any kind of requirement you have. Thanking you
Candid answers by the company
India leading wire & cable machinery manufacturer introduction letter company profile m/s supertec machines pvt ltd. (an iso 9001 certified company) established in 1984, with manufacturing facility located in faridabad , india , is presently one of the largest and among the well known cable equipment manufacturer, existing in india . With the aim to increase it’s presence across the globe, company continuously enhanced and improved it’s design capability and manufactured a quality product to give a product with best workmanship and latest technology. With rich experience in power and instrumentation cable equipments, company is working continuously to create a good presence. Supertec’s passion, persistence and specialized technological knowledge in creating reliable machine concepts with crucial competitive advantages for our customers has resulted in becoming a leading private indian enterprise in the wire and cable manufacturing field. With the aim to become a complete cabling solution provider, we entered in extrusion line manufacturing in the year 1995 under the name as m/snorthern technocrats pvt. Ltd. With the widest product range under one umbrella, company is indulge in manufacturing of rotating and extrusion equipment for the use in the wire & cable & tube manufacturing industries. It is our mission to provide our customers with the complete range of precisely made, stranding, bunching and extrusion machinery products at competitive market prices and with all necessary back-up support to ensure customer satisfaction. range of equipments: · rotating equipments- we are supplying and manufacturing machines in our two companies 1) northern technocrates pvt. Ltd. 2) supertec machines pvt. Ltd. name of machinery 1. Stranding machine. (bobbin size: 500mm to 630mm) a. 1+6+12 (19 bobbins) stranding machine. B. 1+6+12+18(37 bobbins) stranding machine. C. 1+6+12+18+24(61 bobbins) stranding machine d. 1+6(7 bobbins) skip stranding machine e. 1+6(7 bobbins) tubular stranding machine. 2. Antitortion core laying & armoring machine for railway signaling cables (bobbin size: 400mm,500mm to 630mm) a. 1+6+12+18(37 bobbins) antitortion core laying machine. B. 48 bobbins antitortion armoring machine. C. Double steel taping machine d. Quadding machine 630mm take up size supertec machines pvt. Ltd. 3. Armouring machine (bobbin size: 400mm,500mm to 630mm) a. 36 bobbins armouring machine. B. 48 bobbins armouring machine. C. 60 bobbins armouring machine. D. 36+36 (72 bobbins) armouring machine. E. 44+44 (88 bobbins) armouring machine. 4. Laying machine: f. 2200mm drum twister machine for core laying. G. 2650mm drum twister machine for core laying. H. 3250mm drum twister machine for core laying. I. 1+3 core laying machine.( drum size: 1200mm to 1600mm) 5. Copper taping line. 6. Steel taping line. 7. Rewinding line. (size: 1600mm to 3000mm) · · extrusion equipments 1. Building wire extrusion lines50mm to 80 mm 2. Power cable seating lines 80mm to 150mm 3. Triple head sioplas line 4. Pipe/tube extrusion line · re-winders & coilers 1. Cable re-winders 2. Automatic wire coilers for building wires tandem type multi taping line 2 pair to 48 pair (individual screening & overall screening for instrumentation cables) customer service we are fully equipped to assist in the equipment installation, commissioning activity on the site and extend start-up, maintenance, operator training, and have the provision of turnkey solutions for our customers, in case customer wish to have . Quality control quality control is of utmost importance to supertec machines, as we continually strive to develop innovative and original products of the highest quality possible. Our engineers utilize the latest testing techniques available, together with various other types of measuring devices, including dimensional testing equipment which enables us to readily verify the physical properties of the materials involved. please feel free to contact us on any kind of requirement you have. Thanking you
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Location : Bangalore (Hybrid – 3 Days Work From Office)
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1. Round 1 : Online Technical Interview (via Geektrust – 1 Hour)
2. Round 2 : Face-to-Face Interview with the Indian team in Bangalore (3 Hours – Mandatory)
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Important Notes :
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EverestEngineering -Software Engineering when you need it. High quality, scalable, distributed development teams are ready to help you now. Sustainable software development. Fit for purpose. Doing the right thing both for our customers and for yours.
As a team, we are passionate and motivated by the impact our organization can have on our customers, employees, the industry, and the world. We are here to accelerate software innovation by digitally connecting the global workforce. Through our experience, we know that working with remote teams and getting it right can become a competitive advantage for organizations. We want to provide this advantage to customers and partners that are trying to have a positive impact on the world through software innovation
Excellence is at the forefront of our mission. We see an opportunity to shift the narrative of working with offshore teams - from a frustrating cost-cutting exercise to a beneficial value addition.https://everest.engineering/
Our experience means we understand the problems software companies face trying to build offshore distributed teams because we've been there before ourselves.
We work iteratively together to manage these problems for you, or to provide extra capacity in peak times so that you can do what you do best – deliver amazing innovations and delighting your customers
To see the quality of our code, you can checkout some of our open source projects: https://github.com/everest-engineering" target="_blank">https://github.com/
Specialties-
Big Data, Web Development, Mobile Development, Agile Development, Data Analytics, Software Product Development, and Remote Working
HeadQuarters- Melbourne, Victoria
We love people who in general -
- have a passion to own and create amazing products.
- are able to clearly understand the customer’s problem.
- are a good collaborative problem solver.
- are a really really good team player.
- are open to learn from others and teach others.
- are able to take the meaningful feedback and improve continuously.
- can commit to inclusion, equality & diversity.
- can maintain integrity at work.
You are the one if -
- you love solving problems.
- you have a keen interest in understanding and analysing the customer problems and solutions.
- you possess good listening, communication (verbal & written) and presentation skills.
- you can empathise easily with customers.
- you can facilitate and lead workshops that generate customised business solutions.
To be successful in this role, you need to -
- analyse the as-is system and collaborate with clients to create artefacts (personas, journeys, epics, stories, to-be system etc.) to outline business vision, objective, product roadmap, and a project release plan.
- effectively manage the scope and constraints of the project.
- work in agile teams that help in the successful delivery of a project.
- effectively prioritise and obtain buy-in from all the stakeholders to help the team with the requirements.
- write detailed stories to help the team understand the requirements.
- demonstrate flexibility in picking up things/roles needed for the successful delivery of the project.
- collaborate with the UX team to understand and contribute to the user research & design process.
- be an effective liaison between the client and your team to manage the product backlog and keep an eye on the software delivery.
Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.
Responsibilities :
· Customer Relationship Management
· Incident Management. Manage ticket queue and resolve it in timely manner.
· Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.
· Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.
· SLA Management
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· Working with QA to ensure the quality and timing of new release deployments.
Skills/Experience :
· Strong analytical and problem-solving skills and interest in learning new things will be the key.
· Excellent interpersonal skills handling internal and external customers
· About 3 years of professional experience in providing product support in leading BFSI sector organisations
· Experience in any DB (SQL/noSQL)
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- Manage full application stacks from the OS through custom applications using Amazon cloud-based computing environments.
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Skills:
- Experience with the core AWS services, plus the specifics mentioned in this job description.
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- Experience in deploying and monitoring microservices on Kubernetes, AWS ECS, and AWS EKS
- Security aware and ensures that all systems are security standards-compliant.
- Good background in Linux/Unix administration.
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