50+ Documentation Jobs in India

About OOLIO

Founded in 2019, Oolio has rapidly grown into Australia’s largest hospitality tech provider, trusted by industry giants like Star Casinos. Our innovative solutions empower businesses to streamline operations, enhance guest experiences, and drive revenue growth.

With a global footprint, we have established offices in the UK, US, and New Zealand, delivering cutting-edge technology to some of the world's most dynamic hospitality brands. At Oolio, we’re not just building software—we’re shaping the future of hospitality with innovation, agility, and a passion for excellence. 🚀

As a leading hospitality technology company, delivering innovative solutions that help restaurants, cafes, and food service businesses streamline operations, integrate ordering and payments, and enhance customer experiences. Our platform is built on modern cloud-native technologies and follows an event-driven architecture, enabling high scalability and reliability.

About the Role

Role is a remote role currently but will be Hybrid role later this year - work from our Hyderabad office.

As a Senior Quality Assurance Engineer, you will be part of a highly collaborative team where you will work closely with engineers, product managers, business analysts, stakeholders, and leadership.

• You will play a pivotal role in ensuring the highest standards of product quality. You will work closely with PODs, taking full ownership of the QA process within your given POD, ensuring seamless execution and continuous improvements.
• In this hands-on role, you will be actively involved in both test strategy and execution, ensuring that our app meets the highest performance and reliability standards. Your focus will also be on laying the groundwork for long-term scalability, making sure our testing processes evolve as the product grows.
• Collaboration is key—you will work alongside stakeholders and development leads to streamline workflows, optimize testing frameworks, and drive innovation in QA practices. You will also identify gaps in existing QA processes, propose strategic changes, and implement improvements to elevate product quality across the board.

If you're passionate about building scalable, efficient, and high-impact QA processes, this role is for you! 🚀

You will be responsible for monitoring the software development life cycle to ensure quality. This includes but is not limited to developing test cases, optimizing test execution, and reporting application defects. This role is expected to help increase test throughput and product delivery by improving test coverage in a shorter amount of time.

Key Responsibilities

• Define & implement test strategy within the respective POD's to drive results.
• Design, develop, and implement comprehensive test strategies for SaaS-based products.
• Set up and maintain end-to-end testing frameworks to ensure high product quality.
• Perform manual testing for web, mobile, and API-based applications.
• Collaborate closely with Product, Development, and DevOps teams to identify and resolve defects.
• Ensure test coverage for functional, regression, performance, and security testing.
• Define and implement best practices for quality assurance and testing in a startup environment.
• Analyse testing results and work proactively to improve product stability and performance.
• Contribute to a culture of quality and continuous improvement & deployment
• Handle the sole responsibility of the quality emerging from the different POD’s and working closely with the automation QA to derive results.

Required Skills

Experience as a Sr. QA

• 5+ years of experience in software testing with a strong understanding of QA methodologies.
• Strong working experience in Manual Testing, Regression Testing, Database, API Testing.
• Experience working in agile, fast-paced startup environments.
• Work with cross-functional teams (Product/Dev/QA) to ensure quality throughout the software development lifecycle on assigned projects to assist in implementation tasks.
• Take ownership of features and enhancements from discovery to closure.
• Develop effective strategies and test plans for quality assurance.
• Experience with CI/CD & software development process with continuous deployment expertise
• Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side Programming and Database)
• ITQB is a plus

Domain Expertise

• Experience in the POS domain, Fintech, or Payments industry is preferred.
• Past experience in testing handheld embedded devices, iOS/Android Apps, and restaurant POS systems is a plus.

Quality & Strategy

• Own and define the QA strategy across multiple PODs, ensuring scalable and efficient testing processes.
• Continuously identify and implement improvements to enhance product quality, reliability, and user experience.

Hands-on Testing

• Actively participate in end-to-end testing, including functional, regression, and exploratory testing.
• Develop and execute automated and manual test cases, ensuring seamless product performance.

Metric Reporting

• Establish and track key quality metrics, providing actionable insights to improve the QA process.
• Communicate test coverage, defect trends, and release readiness through data-driven reporting.

Collaboration & Communication

• Work closely with PODs, development leads, and stakeholders to align QA processes with business and engineering goals.
• Clean and clear communication that meets the standard of effective collaboration.
• Advocate for best testing practices, fostering a culture of quality across cross-functional teams.

Soft Skills

• Ability to work independently and take ownership of quality initiatives.
• You’re self-motivated, inquisitive, and have a drive to learn and grow.
• Adaptability to a fast-paced, evolving environment.
• You’re adaptable, comfortable with ambiguity, and able to switch context quickly in a fast paced environment.
• You are comfortable with asking and receiving constructive feedback from your colleagues regularly.
• You are a strong team player, you like to connect and communicate in person with your team members and other stakeholders to come to the best solution.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Detail-oriented with a problem-solving mindset.

Why Join Us?

• Opportunity to work on innovative SaaS-based products in a high-growth environment.
• A dynamic and collaborative startup culture.
• Competitive compensation and benefits.
• Career growth opportunities with exposure to cutting-edge technologies.
• Next gen hospitality - POS & Payments platforms
• Collaboration with teams across diverse workforce - Vietnam, Australia, Manila

Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Job Title: Business Analyst

Location: Chennai (WFO)

Experience: 3-5 years

About the Company

F22 Labs is a startup software studio based out of Chennai. We are the rocket fuel for other startups across the world, powering them with extremely high-quality software. We help entrepreneurs build their vision into beautiful software products (web/mobile).

Position Overview

As a Business Analyst at F22 Labs, you will be a critical link between our clients and development teams. You will work closely with stakeholders to understand business requirements, translate them into technical specifications, and ensure that the products we deliver meet business objectives. Your role will focus on improving the client experience, refining product features, and contributing to the overall success of software projects.

Key Responsibilities

• Product Understanding: Gain deep knowledge of the products, clients' needs, and ensure alignment with the development team to build innovative solutions.
• Feature Breakdown: Work closely with stakeholders to split features into manageable tasks, ensuring efficient prioritization and timely delivery.
• Client Communication: Serve as the point of contact between clients and the development team, ensuring that requirements are well-communicated, and feedback is incorporated effectively.
• Product Lifecycle Management: Oversee the entire product lifecycle, from conceptualization and development to delivery, ensuring that products meet quality standards and client expectations.
• Team Collaboration: Manage and guide cross-functional teams to deliver products on time, while fostering collaboration between developers, designers, and QA engineers.
• Agile Methodologies: Apply Agile best practices to manage iterative product development, making use of Scrum and Kanban frameworks.
• Documentation: Ensure proper documentation of product requirements, user stories, release notes, and product roadmaps.
• Project Management Tools: Leverage tools such as JIRA and ClickUp to track progress, manage backlogs, and ensure smooth product delivery.
• Testing and Validation: Participate in testing cycles to ensure that product features meet requirements, functionality, and quality expectations.
• Product Strategy: Support product strategy and assist with project scoping, estimation, and aligning product goals with business objectives.

Qualifications and Requirements

• 3-5 years of experience in product management or business analysis with a focus on product delivery.
• Strong understanding of the product development lifecycle and experience managing products from concept to launch.
• Proven expertise in breaking down product features and delivering on time within Agile methodologies (Scrum/Kanban).
• Good communication skills, with the ability to work closely with both technical and non-technical teams.
• Experience with project management tools such as JIRA, ClickUp, or similar platforms.
• Strong documentation and organizational skills, with the ability to create detailed user stories, functional specs, and roadmaps.
• A technical background or solid understanding of software development processes is highly desirable.
• Experience working in cross-functional teams and managing product roadmaps.
• Excellent problem-solving skills and ability to think strategically.
• Ability to juggle multiple projects and meet deadlines in a dynamic, fast-paced environment.

Why Join Us (Perks & Benefits)

• Health insurance (because your health is our top priority).
• Flexible work timings (you know when you’re at your best).
• Better-than-market compensation (because we know you’re worth it).
• Supercharged learning culture—become the best version of yourself.
• Rapid career growth—if you’re looking for the right opportunity, you’ve found it.
• Work with a fun, quirky team of like-minded developers who love to innovate.
• Learn from the best and share your wisdom with us too (we love to grow together).

Selection Process

2-3 rounds of interview

If you’re looking to work in a dynamic, fast-growing startup and want to make an impact on the software products of tomorrow, we’d love to have you onboard! Apply today!

Position: Technical Business Analyst

Location: Remote

Employment Type: Full-Time

Experience: 4+ years total experience

About the Role:

We are seeking a highly skilled and motivated Business Analyst with experience in AI-based projects to join our team. The ideal candidate will possess a strong technical background, a good understanding of AI technologies, including Large Language Models (LLMs), and a proven ability to bridge business needs with technical solutions.

Key Responsibilities:

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Translate business needs into functional and technical specifications for development teams.
• Work closely with cross-functional teams, including engineering, data science, and QA, to ensure the successful implementation of projects.
• Conduct in-depth market research and competitive analysis to identify opportunities.
• Analyze existing business processes, identify areas for improvement, and propose innovative solutions.
• Create detailed documentation, including process flows, user stories, and system specifications.
• Stay updated on advancements in AI and machine learning technologies and explore their applications in business contexts.

Qualifications:

Must-Have:

• Bachelor’s degree in Technology (BTech) or equivalent.
• 4+ years of total experience, including:
• At least 2 years of hands-on coding experience.
• Proven experience as a Business Analyst in AI-based projects.
• Strong understanding of AI technologies, including Large Language Models (LLMs) and their applications.
• Ability to effectively communicate and collaborate with technical and non-technical stakeholders.

Preferred:

• Experience with tools like JIRA, Confluence, and other project management frameworks.
• Familiarity with Agile methodologies and software development life cycles.

Key Attributes:

• Strong analytical and critical-thinking skills.
• Excellent communication and stakeholder management abilities.
• A proactive and innovative mindset, with a passion for leveraging AI to solve complex business problems.
• Adaptability and a results-oriented approach in a dynamic environment.

Dear Candidate,

we have a requirement for Project Management Office (PMO) Coordinator at Ahmedabad Location

Experience : 1-3 yrs

work mode: WFO

Job details :

Department: Finance, Legal and PMO

Position/Profile Title: Associate Consultant- PMO (Zoho)

Bachelor’s degree in Project Management, Business Administration, or a related field

·        Experience in project coordination or management, particularly in large-scale infrastructure or technology projects.

·        Understanding of project management methodologies, tools, and techniques.

·        Knowledge of industry standards and best practices for project management.

·        Experience with risk management, budgeting, and financial tracking for projects.

·        Skills in stakeholder management, including coordinating with internal teams, contractors, and consultants.

Familiarity with legal and regulatory compliance across various sectors

·        Prior experience in supporting large-scale projects across different sectors.

·        Exposure to project sites, design teams, and head office departments.

Experience in coordinating with regulatory bodies for compliance and project approvals.

Role and Responsibility

·        Project Coordination: Assist in developing and maintaining project plans, schedules, and budgets. Ensure all project documentation is complete and up-to-date.

·        Stakeholder Coordination: Coordinate with internal and external stakeholders, including government agencies, contractors, and consultants, to ensure project requirements are met.

·        Compliance and Liaison: Ensure project activities comply with regulatory requirements and coordinate with regulatory authorities for necessary approvals.

·        Monitoring and Reporting: Monitor project progress and performance using appropriate tools and techniques. Assist in preparing and presenting regular project status reports to stakeholders.

·        Quality Control: Assist in ensuring all project deliverables meet quality standards and specifications. Conduct regular quality checks and address any issues promptly.

·        Documentation: Maintain accurate records of all project activities, including schedules, budgets, and progress reports. Ensure all documentation is up-to-date and accessible to relevant stakeholders.

Cost Management: Assist in reviewing Actual Cost vs. Budgeted Cost (Variance) and publishing MIS and dashboards.

Regards,

Minakshi Soni 

Executive- Talent Acquisition

Rigel Networks

Dear Candidate,

we have a requirement for Project Management Office (PMO) Coordinator at Ahmedabad Location

Experience : 1-5 yrs

work mode: WFO

Job details :

Department: Finance, Legal and PMO

Position/Profile Title: Project Management Office (PMO) Coordinator

Bachelor’s degree in Project Management, Business Administration, or a related field

·        Experience in project coordination or management, particularly in large-scale infrastructure or technology projects.

·        Understanding of project management methodologies, tools, and techniques.

·        Knowledge of industry standards and best practices for project management.

·        Experience with risk management, budgeting, and financial tracking for projects.

·        Skills in stakeholder management, including coordinating with internal teams, contractors, and consultants.

Familiarity with legal and regulatory compliance across various sectors

·        Prior experience in supporting large-scale projects across different sectors.

·        Exposure to project sites, design teams, and head office departments.

Experience in coordinating with regulatory bodies for compliance and project approvals.

Role and Responsibility

·        Project Coordination: Assist in developing and maintaining project plans, schedules, and budgets. Ensure all project documentation is complete and up-to-date.

·        Stakeholder Coordination: Coordinate with internal and external stakeholders, including government agencies, contractors, and consultants, to ensure project requirements are met.

·        Compliance and Liaison: Ensure project activities comply with regulatory requirements and coordinate with regulatory authorities for necessary approvals.

·        Monitoring and Reporting: Monitor project progress and performance using appropriate tools and techniques. Assist in preparing and presenting regular project status reports to stakeholders.

·        Quality Control: Assist in ensuring all project deliverables meet quality standards and specifications. Conduct regular quality checks and address any issues promptly.

·        Documentation: Maintain accurate records of all project activities, including schedules, budgets, and progress reports. Ensure all documentation is up-to-date and accessible to relevant stakeholders.

Cost Management: Assist in reviewing Actual Cost vs. Budgeted Cost (Variance) and publishing MIS and dashboards.

Regards,

Minakshi Soni 

Executive- Talent Acquisition

Rigel Networks

About the role:

Devtron is seeking a Technical Content Writer to join the team in Gurugram. This is an internship on-site position that requires excellent communication skills in English. The Technical Content Writer will work with the Marketing and Product teams to write technical documentation, product guides, blogs, videos, and other technical marketing content.

What You’ll Do:

● Execute the content calendar by building and delivering on the roadmap set by the management

● Determine the needs of end users of technical documentation and work closely with the Technology, DevOps, and Marketing teams to make products easier to use. This includes feature guides, FAQs, and onboarding materials.

● Create long-form content in the form of blogs and case studies among others

● Work closely with the creative teams to represent the content in the most suitable visual format

● Research target audience and industry-related topics

● Apply SEO in our content marketing strategies

● Optimize existing content using keyword research and SEO guidelines

● Repurpose content for different channels (web, email, social media)

● Collaborate with internal and external stakeholders for content inputs and illustrations

● Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues, and other internal developments

What You’ll Need:

● Bachelor's degree in Computer Science or related field.

● Looking for a fresher from the 2025 batch.

● Familiarity with DevOps domain.

● Excellent skills in grammar, minimalist documentation design, and effective information architecture.

● Great teaching skills that translate into amazing written work.

● Experience with a rapidly scaling start-up environment.

Dezerv is a wealth management startup founded in 2021 and is co-founded by Sandeep Jethwani, Vaibhav Porwal, and Sahil Contractor. They have led and founded successful wealth management businesses and managed over USD 7 billion in assets. The Dezerv team brings together decades of investing expertise from leading global financial institutions like JP Morgan, UBS, BNP Paribas, etc.

Why are we building Dezerv?

Investing is stressful and emotional. Building & growing wealth is difficult and time-consuming. Most individuals struggle with managing their investments and money. Our goal is to help individuals grow their wealth without the stress, time, and costs involved in a traditional investment. At Dezerv, We are building a platform that leverages our decades of investment expertise to help individuals invest better for their future.

Roles & Responsibilities:

• Facilitate the account opening process (Resident Indians, NRI and Non individuals) and AIF accounts, ensuring a smooth and efficient client onboarding experience.
• KYC: End to end understanding and process towards - registration, modification and validation.
• Understanding of various investment products viz MF, Direct Equity, Bonds, AIF etc.
• Processing various types of transactions (Commercial and non- commercial), of all investment products
• End to end coordination with clients and internal teams to gather required information and documentation for account setup.
• Communication and coordination with various vendors, custodians, and internal departments to address client queries and resolve issues promptly.
• Leverage technology platforms to streamline and automate onboarding processes.

Skills & Experience Required:

• Experience: Minimum 3-7 years of experience in account opening, ideally within PMS or AIF services.
• Platform Experience: Proficiency in Wealth Spectrum is an added advantage.
• Process & Execution Skills: Strong attention to detail, process orientation, and ability to execute tasks efficiently.
• Client Service Orientation: Excellent communication and problem-solving skills for addressing client needs and ensuring a seamless onboarding experience

Dezerv is a wealth management startup founded in 2021 and is co-founded by Sandeep Jethwani, Vaibhav Porwal, and Sahil Contractor. They have led and founded successful wealth management businesses and managed over USD 7 billion in assets. The Dezerv team brings together decades of investing expertise from leading global financial institutions like JP Morgan, UBS, BNP Paribas, etc.

Why are we building Dezerv?

Investing is stressful and emotional. Building & growing wealth is difficult and time-consuming. Most individuals struggle with managing their investments and money. Our goal is to help individuals grow their wealth without the stress, time, and costs involved in a traditional investment. At Dezerv, We are building a platform that leverages our decades of investment expertise to help individuals invest better for their future.

Roles & Responsibilities:

•  Processing investment transactions in various investment products viz MF, Direct Equity,      Bonds, AIF etc.
• Knowledge on NFT (AUM transfer, PMS, AIF, Mutual funds)
• Non financial mutual fund execution with respective AMCs and RTA (Transmission, nominee, signature updation etc)
• Account opening – PMS and AIF (Third Party Products)
• Liaising with clients and internal teams for investments
• Deal with multiple vendors, custodians, and internal departments to answer client queries and resolve issues
• Understanding of tech platforms for automating processes

Skills & Experience Required:

• Experience of around 2-4 years with any AMC or RTA
• Experience in dealing with all securities including Direct Equity, ETFs, Mutual Funds and Bonds.
• Should have a good understanding of products across asset classes
• Strong process orientation & execution skills
• Platform Experience: Proficiency in Wealth Spectrum is an added advantage.
• Process & Execution Skills: Strong attention to detail, process orientation, and ability to execute tasks efficiently.
• Client Service Orientation: Excellent communication and problem-solving skills for addressing client needs and ensuring a seamless onboarding experience.

🌟 Job Opportunity at EasyEcom! 🌟

🎯 Job Title: Business Analyst

🗂️ Number of Positions: 04

📍 Work Location: Bangalore, Karnataka

🎯 Job Description:

Are you a data-driven professional with a passion for eCommerce and SaaS technologies? EASYECOM is seeking a highly motivated Business Analyst to join our dynamic team. In this role, you'll bridge the gap between business needs and technology solutions, ensuring our platform delivers exceptional value to our clients.

Key Responsibilities:

• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
• Lead ongoing reviews of business processes and develop optimization strategies.
• Stay updated on the latest processes and IT advancements to automate and modernize systems.
• Conduct meetings and presentations to share ideas and findings.
• Perform requirements analysis and define problem scope and solutions.
• Document product requirements and effectively communicate insights and plans to cross-functional team members and management.
• Gather critical information from meetings with various stakeholders and produce useful reports.
• Work closely with clients, developers, and managerial staff to ensure solutions meet business needs and requirements.
• Manage projects, develop project plans, and monitor performance.
• Update, implement, and maintain procedures.
• 
  

Qualifications:

• A Bachelor’s degree in BE, Business, or a related field or an MBA.
• A minimum of 2 years of experience in business analysis or a related field.
• Industry experience in warehouse management or prior software product experience is mandatory.
• Exceptional analytical and conceptual thinking skills.
• Ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills and excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top-performing teams.

Why Join EasyEcom? 🌟 Be part of a rapidly growing company at the forefront of the eCommerce industry. 🤝 Work in a collaborative and innovative environment with a focus on continuous learning. 🚀

Opportunity to make a significant impact on the growth and success of our clients.

👉Ready to Elevate Your Career?

APPLY NOW

Why Antier?

Antier is playing a substantial role in digitization of money and tokenization of Assets, emergence

of stable coin, which is disrupting the complete financial eco-system. A whole parallel economy is

coming up where secondary market exchanges will be playing a major role in bringing the

liquidity in the market viz-a-viz using blockchain technology.

Business Analyst JD:

1. Assist in the definition of project scope and objectives, involving all relevant stakeholders and

ensuring feasibility, capability and bandwidth

2. Manage changes to the project scope, project schedule and project costs using appropriate

verification techniques

3. Create and maintain comprehensive project documentation

4. Ability to translate intelligence from data into business language with clearly articulating the

approach, impacts and results

5. Understanding of Analytical concepts, tools and its applications

6. Develop a detailed project plan to monitor and track progress

7. Coordinate within the team and stakeholders for the flawless execution of project

8. Ensure that all projects are delivered on-time, within scope and meet the objectives

9. Perform risk management to minimize project risks

10. Ability to multi-task and manage various project elements simultaneously

11. Analyzing existing system documentation to summarize existing system functionality as it

relates to the work at hand

12. Supporting the identification of team priorities based upon feedback from the customers, key

stakeholders and the team

13. A good understanding of Agile values, principles and methodologies with experience of working

within an Agile environment

14. User Story creation and Gap Analysis

15. User Acceptance Testing Support

16. Good communication skills, with the ability to communicate complex technical concepts clearly

to the stakeholders, your peers and management level colleague

Position:

We are seeking a motivated and detail-oriented Assistant Project Manager with 2 to 4 years of experience to join our team. The candidate will be responsible for overseeing the planning, execution, and delivery of projects within the specified scope, budget, and timeline. This role requires strong leadership abilities, effective communication skills, and a proven track record of successfully managing projects. The candidate will collaborate with cross-functional teams to drive project success, identify and mitigate risks, and ensure stakeholder satisfaction. The ideal candidate will have a keen eye for detail, excellent organizational skills, and the ability to adapt to changing project requirements.

Key Responsibilities:

• Project Planning: Develop comprehensive project plans outlining project scope, objectives, timelines, resources, and budget allocations.

• Team Leadership: Lead and motivate cross-functional teams to achieve project goals, providing guidance, support, and direction as needed.

• Stakeholder Management: Establish and maintain relationships with project stakeholders, keeping them informed of project progress, risks, and changes.

• Risk Management: Identify potential risks and develop mitigation strategies to ensure successful project delivery.

• Resource Allocation: Allocate resources effectively to ensure optimal project performance and resource utilization.

• Budget Management: Monitor project budgets, track expenses, and ensure adherence to financial guidelines.

• Quality Assurance: Implement quality assurance processes to maintain high standards and meet project requirements.

• Communication: Facilitate effective communication among team members, stakeholders, and management, ensuring clarity and transparency throughout the project lifecycle.

• Problem Solving: Address issues and conflicts that arise during project execution promptly and effectively, seeking resolution to minimize disruptions.

• Documentation: Maintain accurate project documentation, including project plans, status reports, meeting minutes, and change requests.

• Continuous Improvement: Identify opportunities for process improvement and implement best practices to enhance project delivery efficiency.

• Closure and Evaluation: Ensure proper project closure, including post-project evaluation, lessons learned documentation, and handover of deliverables to stakeholders.

Required Qualifications:

• Bachelor's degree in business administration, project management, engineering, or a related field.

• 2-4 years of experience in project management, preferably in a relevant industry.

• Strong understanding of project management methodologies, tools, and techniques.

• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.

• Exceptional leadership and interpersonal skills, with the ability to influence and motivate team members.

• Effective communication skills, both written and verbal, with the ability to convey complex ideas clearly and concisely.

• Proven track record of successfully managing projects within scope, budget, and schedule constraints.

• Proficiency in project management software and tools, such as Microsoft Project, Jira, or Trello.

• PMP or CAPM certification is a plus, but not required

This is a full-time on-site role for a Technical Project Head with Project leadership & Agile Expertise. They will be responsible for the day-to-day management of projects, ensuring that timelines are met, budgets are adhered to, and communication with stakeholders is maintained. Project Leadership: Lead and manage cross-functional teams to ensure successful development & execution & define the overall architecture and technical direction for development projects Technical Expertise: Demonstrate a deep understanding & Oversee the backend services, databases, and third-party API integration & frontend technologies/tools. And best practices to effectively guide with budgeting & providing technical support to the development team along with assisting them in making architectural decisions. Task Assignment: Define project tasks, allocate resources, and delegate responsibilities to team members while considering their strengths and expertise & assessing the feasibility of cross-platform development, and deciding when to adopt it based on project requirements. Timelines and Milestones: Develop and communicate project timelines, milestones, and deliverables, ensuring alignment with expectations and company objectives. Risk Management: Identify potential project risks, devise mitigation strategies, and proactively address issues to keep the project on track while at the same time ensuring industry-standard security practices, authentication mechanisms, data encryption, and compliance with relevant privacy regulations. Status Updates: Regularly collect updates from team members, track project progress, and provide transparent status reports to stakeholders. Problem Solving: Swiftly addresses technical challenges, conflicts, and roadblocks, making data-driven decisions to ensure project momentum. Quality Assurance: Implement quality control measures to guarantee that the final product aligns with the project scope, technical standards, and requirements. Deadline Adherence: Employ effective time management strategies to meet project deadlines and exceed expectations. Documentation: Prepare the technical documentation, flow, and execution plan of the project including specifications & architecture. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred). Proven experience (5+ years) as a Senior IT Project Manager leading similar successful responsibilities mentioned above. Proficiency in frontend technologies such as HTML, CSS, JavaScript, and related frameworks. Strong knowledge of backend technologies such as databases (SQL, NoSQL), server-side scripting (PHP, Node.js, Python, etc.), API integrations & development. Solid understanding of project management methodologies (Agile, Scrum, etc.). Excellent leadership, interpersonal, and team-building & management skills. 

Role Description

This is a full-time on-site role for a Business Operations Associate at DBaaS Software Private Limited in Chennai. The Business Operations Coordinator will be responsible for day-to-day operations, providing analytical support, assisting with administrative tasks, and delivering excellent customer service.

Qualifications

Strong business operations and analytical skills

Experience in providing administrative assistance

Excellent communication skills

Customer service-oriented mindset

Ability to work collaboratively in a team environment

Attention to detail and problem-solving abilities

Proficiency in Microsoft Office Suite

Experience in the software development or digital marketing industry is a plus

Bachelor's degree in Business Administration or related field

Develop a strategy to identify and evaluate tender opportunities aligned with the company's objectives and capabilities

Coordinate with various departments to gather the necessary information and documentation for the submission of tenders

Develop and submit compelling tender responses, ensuring that deadlines and project requirements are met

Communicate with clients and respond to queries during the tendering process

Analyze the tender results and provide feedback to the management for continuous improvement

Maintain close contact with project managers to ensure smooth project initiation, execution, and closure

Contribute to the definition of the scope, objectives, and deliverables of the project

Monitor the progress of the project and provide management and stakeholders with updates

Identification and mitigation of project risks and issues, and escalation thereof as necessary

Review and negotiate contract terms and conditions to ensure alignment with company goals and policies

Monitor contract performance and ensure contractual compliance

Responsible for amending, extending, and renewing contracts

Maintain accurate and up-to-date records of all contracts and related documents.

Process Improvement:

Analyze existing business processes related to tenders and projects, identifying areas for improvement

Enhance process efficiency, productivity, and quality through the development and implementation of process enhancements

Establish and maintain standard operating procedures (SOPs) for the management of tenders and projects

Roles & Responsibilities: 

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
• Act as single point contact for all client queries. 
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
• Managing the entire show of Account Management and supporting clients.
• Owning the long term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
• Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
• Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
• Understand client needs and address within defined TAT 

Knowledge & Experience: 

• Bachelor's degree and demonstrated prior Account/Service Management experience.
• Information Technology experience 
• Strong written and oral communication skills. 
• Strong Microsoft Office skills (Excel, PowerPoint ) 
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
• Understand technical risks and supportability parameters 
• Strong decision-making skills. 
• The ability to analyse, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.

Summary

We are looking for a 'passionate sales enthusiast’ and a skilful business development executive (BDE) to contribute to achieving our marketing and sales goals. The BDE will primarily work as the front face of Emipro to the prospect who will be a spokesperson or decision-maker for small and medium enterprises. You will have to understand their requirements, coordinate and discuss with your superior and direct the process further in alignment with Emipro’s business vision and ensure your interactions with our customers reflect positively on the company and its growth.

Highlights about your Role

➢ Manage initial discovery calls with customers leads

➢ Understands Customer’s Business and keeping empathetic approach towards customers

➢ Building Trust and Transparency with Customers

➢ Go-getter attitude to close the lead

➢ Creating and delivering impressive presentation/demo to the customer

➢ Managing follow-up activities to ensure customer engagement

➢ Negotiating contracts

➢ Working on guidelines by senior level peer

➢ Gaining know-how expertise in the ERP Business Applications

➢ Preparing RFP/RFI as per the customers’ need

➢ Continuous efforts to achieve sales quotas

➢ Self upgradation through industry study and research

Job Title : MERN Stack Developer with Blockchain Expertise

Job Description :

We are looking for a dynamic and skilled MERN Stack Developer with a specialization in Blockchain to join our team. As a Blockchain MERN Stack Developer, you will be instrumental in crafting and implementing blockchain solutions, utilizing the MERN stack for both front-end and back-end development. Your role will contribute to the creation of secure, scalable, and decentralized applications.

Responsibilities :

- Develop and design applications based on blockchain technology using the MERN stack.

- Implement and integrate smart contracts and decentralized solutions into the development process.

- Collaborate with cross-functional teams to define project requirements and specifications.

- Create and maintain high-quality, reusable, and reliable code.

- Ensure the application of secure coding practices to uphold the integrity of blockchain solutions.

- Utilize front-end technologies, particularly React, to build engaging and user-friendly interfaces.

- Work closely with UX/UI designers to implement visually appealing and intuitive interfaces.

- Participate in code reviews, offering constructive feedback to team members.

- Identify and troubleshoot issues related to blockchain and MERN stack development.

- Stay informed about the latest trends, tools, and emerging technologies in blockchain.

Requirements :

- Proven experience as a Full Stack Developer with a specific focus on blockchain technology.

- Proficiency in the MERN stack (MongoDB, Express.js, React, Node.js).

- Experience with major blockchain platforms such as Ethereum, Hyperledger, or similar.

- Solid understanding of smart contract development and implementation.

- Familiarity with decentralized application (dApp) development.

- Knowledge of cryptography and principles of blockchain security.

- Familiarity with version control systems, such as Git.

- Strong problem-solving and analytical skills.

- Excellent collaboration and communication skills.

- Bachelor's degree in Computer Science or a related field (or equivalent work experience).

If you are passionate about both blockchain technology and MERN stack development and thrive in an innovative environment, we encourage you to apply or share your CV and contribute to our cutting-edge projects.

Proposal coordination, bid management, requirement analysis, solution consulting, market research, proposal designing, and business development. 

Experience in working with telecom,

Responsible for driving end-to-end opportunities- RFP/RFI & Proactive for the telecom sector across Americas, Europe, and UK&I regions.

End to End-to-end bid Management, Preparing Techno-commercial responses for RFP/RFI, Business Intelligence, preparing proactive proposals, competitive commercial structure, and Strategic Initiatives.

Core competencies:

Proposal Coordination | Bid Management | Pursuit Management | Pre-sales | Account Based Marketing | Content Writing | Proposal Designing

Technical Skills:

Tools and Systems: MS PowerPoint, MS Word, MS Excel, MS

OneNote, and PowerBl

Job Title : Technical Writer

CTC : 40-43 LPA

Experience : 15 yrs

Location : Pune

Working Mode : Onsite 

Primary skills : Technical writing, API Documentation, Big Data, Logistic, Banking 

Key Responsibilities:

• Create and maintain high-quality technical documentation across various domains, including big data, data management, logistics, and banking.
• Develop user-friendly guides, API documentation, and online help resources that effectively convey complex technical concepts to a diverse audience.
• Innovate and implement new documentation strategies to make our documentation more customer-centric.
• Collaborate with cross-functional teams to ensure consistency and accuracy across documentation suites.
• Utilize scriptwriting, video production, and editing skills to produce engaging and informative visual content that enhances the user experience.
• Mentor and train colleagues in effective documentation techniques and best practices.
• Drive process improvements to reduce time-to-delivery and enhance the overall efficiency of documentation processes.
• Stay up-to-date with industry trends and technologies to ensure our documentation remains cutting-edge and relevant.
• 
  

Qualifications:

• Bachelor’s degree in a relevant field or equivalent practical experience.
• Over 15 years of experience in the software documentation field, with a strong track record in big data, data management, logistics, and banking.
• Proficiency in creating user-friendly guides, API documentation, and online help resources.
• Demonstrated success in improving user engagement through documentation revamps.
• Strong scriptwriting, video production, and editing skills for visual content creation.
• Exceptional collaboration skills and the ability to simplify complex technical concepts for diverse audiences.
• A passion for sharing knowledge and insights through mentoring and training.

Job Title: Senior Business Development Executive (Staff Augmentation)

Location: Indore, India

Company: Ment Tech Labs Pvt. Ltd.

Job Description:

We are seeking an enthusiastic and results-driven Senior Business Development Executive to join our dynamic team at Ment Tech Labs Pvt. Ltd. in Indore. As a Sr. BDE, you will play a pivotal role in expanding our client base through effective staff augmentation solutions. The ideal candidate should possess a strong understanding of staff augmentation, demonstrate proficiency in creating and negotiating Master Service Agreements (MSA), Statements of Work (SOW), and other documentation.

Responsibilities:

1. Staff Augmentation Expertise:

• Develop a deep understanding of staff augmentation services and effectively communicate the value proposition to clients.

1. Contract Management:

• Create, negotiate, and manage Master Service Agreements (MSA), Statements of Work (SOW), and other contractual documentation.

1. Proactive Business Development:

• Proactively identify and pursue new business opportunities, driving growth and revenue for the company.

1. Communication Skills:

• Demonstrate excellent communication skills, both written and verbal, to engage with clients, understand their requirements, and articulate solutions effectively.

1. Learning and Growth:

• Thrive in a dynamic environment, continuously learning and adapting to industry trends, client needs, and market demands.

1. Target-Driven Approach:

• Work with set targets and develop strategies to achieve and exceed business development goals.

1. Keen Urge to Grow:

• Exhibit a keen interest in personal and professional growth, taking ownership of career development and contributing to the overall success of the team.

Qualifications:

1. Bachelor’s degree in Business, Marketing, or a related field.
2. Minimum of 5 years of experience in Business Development, specifically in staff augmentation.
3. Proven track record of successfully negotiating and closing deals.
4. Strong understanding of Master Service Agreements, Statements of Work, and other contractual documentation.
5. Excellent interpersonal and communication skills.
6. Results-oriented with a demonstrated ability to meet and exceed targets.
7. Proactive attitude with a strong urge to learn, grow, and contribute to the success of the business.

As the Implementation Lead/Manager, you will be at the forefront of ensuring a seamless onboarding experience for our clients. You will play a critical role in understanding client needs, managing project timelines, and collaborating with cross-functional teams to deliver a high-quality onboarding experience.

Key Responsibilities:

• Client Onboarding:

Lead end-to-end implementation projects, ensuring a smooth transition from the sales phase to successful system deployment.

Collaborate with sales and account management teams to understand client requirements and expectations.

• Project Planning:

Develop and execute detailed project plans, outlining tasks, milestones, and deliverables. Define project scope, objectives, and success criteria in collaboration with clients.

• Stakeholder Collaboration:

Work closely with internal teams, including product development, support, and training, to ensure coordinated efforts in meeting client needs. Serve as the primary point of contact for clients during the implementation phase.

• Configuration and Customization:

Oversee the configuration of HR Tech SAAS solutions to meet client-specific requirements. Coordinate with the technical team to ensure proper customization and integration of the system.

• Training and Support:

Conduct training sessions for client teams to ensure effective utilization of the HR Tech SAAS products. Provide ongoing support during and after the implementation phase to address client inquiries and issues.

• Quality Assurance:

Implement quality assurance processes to verify that the configured solutions meet client expectations. Conduct thorough testing and validation of system functionalities.

• Communication:

Maintain clear and regular communication with clients, updating them on project progress, timelines, and any potential challenges. Manage expectations and address concerns promptly to ensure a positive client experience.

• Documentation:

Create and maintain comprehensive documentation related to the implementation process, configurations, and client-specific details.

Develop user manuals and guides as needed.

• Post-Implementation Review:

Conduct post-implementation reviews to gather feedback, assess project success, and identify areas for improvement. Collaborate with product development teams to relay client feedback for future enhancements.

You are a desired candidate if you have:

• Proven experience in leading successful implementations of HR Tech SAAS solutions.
• Strong project management skills with the ability to manage multiple client implementations simultaneously.
• In-depth understanding of HR processes and workflows.
• Technical acumen, including familiarity with system configurations and integrations.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Problem-solving mindset and the ability to navigate complex client requirements.
• Knowledge of quality assurance processes and testing methodologies.
• Training experience, including the development and delivery of training programs.
• Detail-oriented with a focus on delivering high-quality solutions on time.

As an ideal candidate, you should have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Evaluate current content and develop innovative approaches for improvement

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

• Bachelor’s degree in relevant technical field
• 1-3 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience

Profile: Sr.Technical Content writer 

Experience : 4.0 Years +

keyskill: tech writing resource – for writing customer-facing documentation – online manuals, release notes etc"

Required Expertise

• 4 to 6 years of experience as a Technical Writer or Software Documentation.
• Learning/understanding the documentation tools and process.
• Determine the needs of end users of technical documentation.
• Strong command of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Research, design, illustrate, revise, edit, and write high-quality documentation.
• Re-writing existing documents with proper standards.
• Experience translating complex technical concepts into easy-to-understand, accurate, and concise user documentation.
• Preparing easy-to-understand Online Help, User Manual, and other User Documentation.
• Assisting in preparing templates, preparing/formatting Word documents, power point presentations in accordance with prescribed organization standards.
• Create tutorials to help end-users use a variety of applications.
• Prepare articles, and blogs, to promote software applications.

Thanks & Regards

"We're seeking an experienced Business Analyst with Pre-Sales experience to help us drive growth and maximize revenue. If you have a passion for business development, we want to work with you!"

Desired Skill Sets: 

-Possess a proven track record of accomplishments in the areas of Requirement Scoping, Functional Analysis, Technology Solution Design (nice to have), Effort and Cost Estimation, Proposal Preparation, Client Presentations, and Cross-Functional Collaboration. 

-Understanding and Creating Requirements Specifications 

-Solution-based research 

-Negotiation and solution drafting Skills 

-Should have worked on presales role in terms of guiding on Innovations in Solution, Proposal Flow, Value proposition, etc. for opportunities that include Fixed Price, T&M, and Service-based engagements.  

-Significant exposure to various technology stacks across the Digital landscape, Next Gen. Technologies (AI/ML, Blockchain, IoT) UX, Mobility, Platform Development, e-commerce, Cloud Ops, etc. 

Responsibilities: 

-Conduct initial requirements gathering with clients to elicit key business requirements and project/ system objectives. 

-Manage the entire proposal lifecycle, which includes understanding & finalizing the scope of work, technical & functional solution review with the Engineering teams, commercials with the Finance team, and proposal submission. 

-Lead and create customized proposals in response for different leads and RFP’s.  

-Liaising between internal departments to ensure all requirements are met, which may include effort estimates, system architecture and wireframes. 

-Identify key features to be included in a Proof-of-Concept (POC)/ Solution Demo if requested by the Client, and lead POC team in the development of this POC. 

-Ensuring that the team meets customer requirements and adds value to the customer ecosystem. 

-Maintaining a Knowledge Base of ongoing technical projects and case studies to build an institutional memory of reference-ability. 

-Coordinate with the Sales, Engineering/delivery, and other internal teams and ensure the highest quality proposals are delivered on time. 

-Market research of the latest tech and business trends, exploring business opportunities in conjunction with the organization capabilities. 

The Technical Project Manager is responsible for managing projects to make sure the proposed plan adheres to the timeline, budget, and scope. Their duties include planning projects in detail, setting schedules for all stakeholders, and executing each step of the project for our proprietary product, with some of the World’s biggest brands across the BFSI domain. The role is cross-functional and requires the individual to own and push through projects that touch upon business, operations, technology, marketing, and client experience. 

• 5-7 years of experience in technical project management.

• Professional Project Management Certification from accredited intuition is mandatory.

• Proven experience overseeing all elements of the project/product lifecycle.

• Working knowledge of Agile and Waterfall methodologies.

• Prior experience in Fintech, Blockchain, and/or BFSI domain will be an added advantage.

• Demonstrated understanding of Project Management processes, strategies, and methods.

• Strong sense of personal accountability regarding decision-making and supervising department team.

• Collaborate with cross-functional teams and stakeholders to define project requirements and scope.

Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation.

About the role:

● Research the latest job trends in the market

● Sourcing opportunities in the formal sector for the youth across Lighthouses

● Liaison and coordination with new employers across Pune City by calling and visiting, to keep track of the new openings and signing MoU

● Getting employers for in-house campus drive/job fest

● Holding daily placement meetings with the Placement Youth Coordinators of each Lighthouse for -

⮚ briefing them about the new job vacancies and

⮚ coordinating with them to align candidates from each Lighthouse for interviews

⮚ collecting daily placement data from the Placement Youth Coordinators and publishing report

● Arrange and conduct placement preparation sessions with the youth

● Conduct orientation programs across the Lighthouse for the youth

● Placements Tracking, Preparing reports and Audit to be done on a regular basis

● Maintain proper data and documentation on a daily basis

Requirements:

● MSW or Post Graduation in any field, with 2-5 years of experience in Placement or working in HR consulting firms

● Self-driven, excellent time management and multitasking skills

● Strong orientation towards relationship building and problem-solving

● Strong verbal, written and interpersonal skills in English

● Deep Empathy and a strong commitment towards youth’s development and growth

● Commitment towards the upliftment of the youth and city transformation

● Persistence, patience and commitment to doing social good

● High professional standards and dedication to the organization’s mission, staff, and youth

● Ability to handle deadlines with attention to detail including data accuracy

● Proficiency in Microsoft tools like Excel, PowerPoint, and Word

Experience in front- & back-end software development and understanding of complex, micro-service-based architectures, custom and CMS environments, and Languages Experience in working with SQL and NoSQL Database Experience in creating architectural artifacts Resolving technical problems as they arise Continually researching current and emerging technologies and proposing changes where needed.

Gather & document requirements using tools like interviews, workshops, surveys, business process descriptions, use cases, etc. Interact with clients to do requirements gathering that will include the usage of various elicitation techniques like Document Analysis, Requirement Workshops, Focused Groups, etc. Conduct business analysis and research to identify key metrics and opportunities for improvements Create various Scope Management Artifacts like WBS, Product Backlogs, Feature Sets, MRDs, PRDs, FRDs, Use Cases, Business Cases, User Stories, etc. Provide vision and direction to the Agile development team and stakeholders throughout the project by leading the planning of product release plans and setting expectations for the delivery of new functionalities. Analyze the practicality of development requirements of new systems and upgrades to existing systems. Manage Project Scope and Scope Creeps. Raise Change Requests, interact with the Dev team, and help in coming up with Impact analysis and estimates. Run the Capability Gaps analysis and deliver the report against it. Define the Business Case that can further result in Project Charter. Prioritize Requirements independently or in collaboration with Dev Team/Stakeholders using various prioritization techniques. Run a project in SCRUM Mode and write User Stories with every nitty-gritty even to a system level wherever required. Write and manage the scope of Jira and Confluence. Participate in user acceptance testing.

Requirements

2+ years of experience in a similar role for web/mobile projects. Excellent documentation, verbal & written communication, and team collaboration skills. Sharp analytical and problem-solving skills. Outstanding presentation and leadership skills. Experience in iterative development methodologies like Agile. Technical Writing Experience with project management tools

Job Description

Position - HR Operation

HR Operations Executive

Overview

The company was established more than 12 years ago with the purpose of introducing the latest international aesthetic treatments to Mumbai, while keeping in mind the Indian skin and its myriad moods. The company in Mumbai aims to provide customised, state-of-the-art treatments using innovative international technologies from around the world combined with our personal holistic approach to skincare. In a short span, The company has built a loyal, notable client list that boasts 80% of Mumbai’s top celebrities, supermodels and thousands of happy, glowing faces across all ages. Recognised by Vogue Magazine as the ‘Skin Expert of the Year’—the industry’s most esteemed award—and spotlighted as the #1 Ultherapy Treatment Provider in India, Dr Harshna Bijlani is a pioneer of innovative aesthetics and clinical beauty in the country.

Roles & Responsibilities

·       Bachelor’s degree in human resources.

·       Minimum 3- 5 years of relevant experience in human resources.

·       Additional training/certification in Payroll Management – may be advantageous.

·       Full understanding of HR functions and best practices.

·       Well-versed with HRMS

·       Onboarding and Exit formalities

·       Well-versed with entire Payroll Cycle

·       HR documentation

·       Employee grievances

·       Prepare and maintain employee master (MIS) (Good with excel)

·       Good with drafting letters and policies

·       Complete Payroll and salary process.

·       HRMS software management.

·       Staff grievance management

·       Good communication and drafting skills for drafting all employee contract.

·       Staff grievance to manage

• Location - Andheri, Mumbai
•  Bachelor’s degree in human resources.
•  Minimum 3- 5 years of relevant experience in human resources.
• Additional training/certification in Payroll Management – may be advantageous.
•  Full understanding of HR functions and best practices.
• Well-versed with HRMS
• Onboarding and Exit formalities
• Well-versed with entire Payroll Cycle
• HR documentation
• Employee grievances
• Prepare and maintain employee master (MIS) (Good with excel)
• Good with drafting letters and policies
• Work from office
• 10 am to 7 pm (Mon to Sat)

• Responsible for handling Imports/ exports/ shipping Documentations in Banks
• Knowledge of L/ c Documentation for Import and Export & coordinate banker for the Same
• Responsible for Account Payables and Receivables , GST filings & Accounting

It is an all-in-one e-commerce logistics platform using modern software to provide

fast and affordable fulfillment. Brands of all sizes use our full-service solution to

store inventory at warehouses near their customers and ship orders with the company carrier

network to improve transit times and shipping costs. Our deep integration with sales

channels enables brands to earn prime-like badges to accelerate their sales.

We are looking forward to onboard a committed Technical Writer who is motivated enough

to combine his analytical, communication and managerial skills in order to administer our

support and customers in the best possible manner.

Managing a team of support agents, providing training, monitoring, and mentoring as needed.

Developing and implementing policies and procedures related to support operations.

Collaborating with other members of different departments to identify and resolve escalated

issues.

Ensuring that support agents have the necessary tools and resources to do their jobs effectively.

Maintaining and reporting on key performance indicators (KPIs) related to support operations.

Developing and delivering training programs to improve the skills of the support team.

Continuously review and analyze business processes to identify areas of improvement and

develop strategies to enhance support performance.

Identifying and implementing process improvements to increase efficiency and customer

satisfaction.

Identifying and documenting business processes

Writing documents like help articles, SOPs, and other materials that explain complex technical

concepts in an easy-to-understand way.

Work with the subject matter experts to gather information about the products or processes

that they are documenting.

Editing and revising documents that have already been written by other team members or

subject matter experts to ensure accuracy and consistency.

Work closely with other teams to gather information, review documentation, and ensure that

the documentation meets the needs of the audience.

Managing the entire documentation process, from planning and research to writing and

publishing.

Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.

Very good verbal and written communication

Good knowledge of grammar and sentence formation

Engineering background shall be preferred

Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related

operations would be a plus point

It is an amalgamation of enthusiastic and genius people working on a remarkable

concept, making headway in this industry. It would not only provide you a scope for

professional and personal growth but would also provide you a lot of avenues to experiment

with and expertise in your skills.

Role Responsibilities

• Support Infor WMS 2000
• Work on enhancement/customization on Infor WMS 2000
• Analysis of business requirements
• Application maintenance and enhancement
• Testing and documenting
• Supporting current software package

ROLE & RESPONSIBILITIES:

• To coordinate with the sales team to deliver proposals, solutions etc. (including Request for proposals, request for information, idea and solution generation, road-map creation, and more)
• Coordinate with the tech team to generate appropriate project estimates and to come up with execution timelines and milestones.
• Where relevant, support sales team by presenting solution to prospects and clients.
• Ensure that the proposed (technical) solution is suitable for development, its associated architecture and also get the timelines required to develop the proposed scope.
• To build knowledge repository for further business development.
• To prepare case studies of all projects.
• Be updated with latest industry and technology trends, and to market research.
• Conduct account specific research on key accounts.
• Create solution frameworks for industries / domain we choose to play in.
• Provide support to sales team for any presentations and collaterals on our service offerings.
• Create and maintain a catalogue of service offerings along with necessary collateral in terms of presentations, documents etc.

QUALITIES & QUALIFICATIONS:

- Strong communication skills, written as well as oral

- Good sense of design

- Strong analytical and problem-solving capabilities

- Familiarity with digital technologies (trends, key players, and more) as well as with software -

developmentprocess, methodologies, standard practices and conventions, and so on.

- MBA from a reputed institution

- Strong research skills, especially with regard to scanning financial reports, industry data trends,

and so on.

1. Develop customizations and configurations to the Microsoft Dynamics 365 platform, including entity customization, form design, workflow development, and business process automation.
2. Collaborate with functional teams to gather and document requirements for customizations and integrations.
3. Provide technical expertise and guidance to the functional teams on best practices for Dynamics 365 customization and integration.
4. Develop and maintain technical documentation, including design documents, specifications, and test plans.
5. Work with internal and external stakeholders to troubleshoot and resolve technical issues related to Dynamics 365 customizations and integrations.
6. Stay up-to-date with the latest Dynamics 365 features and technologies, and provide recommendations for process improvements and system enhancements

Scrum Master(BA)

· Working with customers and product manager to prioritize and validate requirements.

· Coordinate with the work efforts of 8+ person team for various projects and help team complete tasks successfully and on-time and resolved obstacles encountered by team members.

· Should Coordinate and participate in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

· Develop the crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.

· Facilitate Daily Scrum Meetings and Monthly Reviews meetings. Conduct sprint retrospective and followed up on action items for continuous improvement.

· Prepare extensive cost - benefit analysis to support system and process changes

· Meticulously analyze complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention

· Should be Responsible for two Agile Scrum teams

· Should be able to guide three development teams through transition from waterfall to Agile development.

· Coach the team members on Agile processes and facilitate  planning meetings and retrospectives. Maintained task board and produced daily burndown charts.

· Remove impediments and protect team members from interruptions and distractions to maximize productivity.

· Work closely with Product Owners, coordinating product backlog grooming and story.

· Generate test plans work instructions and procedures from client requirements and industry standards.

· Interface with stake holders and facilitate communication between client and the IT department.

· Prepare use case documents and utilized JIRA to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.

· Work on a team environment to finalize use cases to develop functional and detail design specifications of the application.

· Participate in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high risk areas of the application.

· Collaborate with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.

· Develop a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.

· Examine and evaluate testing fixtures and procedures for appropriateness in the specific requirements.

· Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.

· Should be able to Communicate client’s business requirements by constructing easy-to-understand data and process models.

• Participate in the implementation of AEM related features. Including design, definition, and development of AEM content type models, workflows, templates, components, and user permissions.
• Building AEM components and templates as needed while working closely with UX, Design and other developers.
• Implement rapid updates to fulfil changing business and marketing requirements.
• Develop functional and technical documentation and designs for assigned projects.
• Work within a team environment, supporting the team goals, and improving development engineering practices.
• Develop code consistent with A&F standard coding practices.
• Ensuring that implementations meet the required scalability and reliability required for A&F eCommerce operations.
• Ensure the entire stack is crafted and built for scalability, security, performance.
• Solid problem-solving skills, with a focus on understanding overall business issues and figuring out innovative solutions.

• Gather & document requirements using tools like interviews, workshops, surveys, business process descriptions, use cases, etc.
• Interact with clients to do requirements gathering that will include the usage of various elicitation techniques like Document Analysis, Requirement Workshops, Focused Groups etc.
• Conduct business analysis and research to identify key metrics and opportunities for improvements
• Create various Scope Management Artifacts like WBS, Product Backlogs, Feature Sets, MRDs, PRDs, FRDs, Use Cases, Business Cases, User Stories etc.
• Provide vision and direction to the Agile development team and stakeholders throughout the project by leading the planning of product release plans and setting expectations for the delivery of new functionalities.
• Analyze the practicality of development requirements of new systems and upgrades to existing systems.
• Manage Project Scope and Scope creeps.
•  Raise Change Requests, interact with the Dev team and help in coming up with Impact analysis and estimates.
• Run the Capability Gaps analysis and deliver the report against it.
• Define the Business Case that can further result in Project Charter.
• Prioritize Requirements independently or in collaboration with Dev Team/Stakeholders using various prioritization techniques.
• Run a project in SCRUM Mode and write User Stories with every nitty-gritty even to a system level wherever required.
• Write and manage the scope of Jira and Confluence.
• Participate in user acceptance testing.

• 2+ years of experience in a similar role for web/mobile projects.

• Excellent documentation, verbal & written communication, and team collaboration skills.
• Sharp analytical and problem-solving skills.
• Outstanding presentation and leadership skills.
• Experience in iterative development methodologies like Agile.
• Technical Writing
• Experience with project management tools (Mention tools we are using or required )

Key responsibilities: 

1. Define the overall content roadmap for AyurVAID across social media, website, and other communication channels, along with leadership 

1. Deliver high quality content on diseases, treatments, blogposts, FAQs etc. by conducting secondary research, AyurVAID case reports, discussions with Physicians and reviewing clinical textbooks 

1. Manage a team of content writers to ensure high productivity and quality outputs 

1. Set up an AyurVAID community (online) to engage on healthcare queries, sharing information, webinars, podcasts on regular basis on various topics 

1. Ensure patient testimonials (video) are scripted appropriately and edited by video editors 

1. Overall ownership of content generated for AyurVAID across channels 

• Ideate & gather requirements from key stakeholders for new product development, including enhancement of the existing products.
• Create, maintain, and monitor product management processes to ensure excellence in execution during product development.
• Drive Product development/projects from inception to completion, identifying and managing risks, while navigating hurdles and resolving issues in real time to successfully complete projects on time.
• Managing the product backlog and prioritizing them based on changing requirements
• Continually evolve the project management process to ensure optimal efficiency and timeliness.
• Develop strong relationships and work collaboratively with the engineering teams/ external partners by defining joint roadmaps and managing multiple product development workflows simultaneously.
• Business Analyst (Agile), product management life cycle, sprint ceremonies, Backlog refinement

Ideal Candidate should have:

• 5+ years of experience; 2+ years as a product owner
• A Masters Degree (B.Tech+MBA is preferred)
• Strong experience in agile product development. A certification (Scrum/SAfe/PO) is preferred 
• Expertise in Business documentation &translating functional requirements into technical specifications.
• Extensive experience working in a scrum/Kanban environment
• Extensive experience defining agile requirements (Epics/stories), including functional and technical in a product/services organization
• Experience with Project Management Tool such as AzureDevOps/Jira

About Softobiz 

Innovation begins with like-minded people aiming to transform the world together. We invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. At Softobiz, we embrace a diverse mix of talented people who come here to stay and do their best work. Softobiz, a team of 250+ technology enthusiasts have been trusted by the leading enterprises around the globe for last 15+ years

At Softobiz, we transform passionate individuals into proficient professionals dedicated to exploring new frontiers in Software development. Here you will get the opportunity to work with technical craftsmen that are pioneer in latest technologies. We promote a culture of equality, learning, collaboration, and creative freedom so that our employees grow.

For more information about our solutions and organization, visit http://www.softobiz.com/" target="_blank">www.softobiz.com, 

Follow us on https://www.linkedin.com/company/softobiz-technologies" target="_blank">LinkedIn, https://twitter.com/softobiz/" target="_blank">Twitter and https://www.facebook.com/softobiz" target="_blank">Facebook for more updates

- Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  Forum and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken.

• Responsible for recruitment cycle which includes Screening resumes, coordinating & conducting interviews.
• Resourcing suitable candidates through different sources, such as: Using job portals, Employee referrals, Database, References, Networking.
• Posting Jobs and Fetching Resumes from Job Portals. 
• Salary Negotiation with candidate.
• Performs detailed reference checking and/or reference analysis of selected candidates. 
• Extends offers of employment to selected candidates within the guidelines of compensation policy. 
• Other documentation which includes: validations of certificates & documents, training arrangements, briefing of company policies and rules & regulations.
• Managing welfare measures, HR - Management initiatives, employee get together, team building activities etc. to enhance motivation levels, productivity and relationship building.

Location: Rajarhat, Kolkata

Experience: 8 years and above

Salary: upto 15 lakhs

Qualification: B. Tech/ B.E./ MBA

Responsibilities:

• Assess change proposals and define solutions to help the organization to achieve its goals.
• Discover, organise and clarify business needs and review/produce applications for change.
• Prioritize requirements from various stakeholders.
• Technical documentation.

Skills:

• 4 - 5 years experience in technical documentation.
• Sound knowledge and experience with Agile.
• Experience in app making and web programming.

ROLE : BPO QUALITY ANALYST (QA)

EDUCATION: ANY DEGREE

EXPERIENCE: 1-5YRS (PREFERRED RELEVANT EXPERIENCE ONLY)

WORK FROM OFFICE: 24*7 (3 SHIFT/DAY-Rotational Shift)

NOTICE PERIOD : IMMEDIATE JOINEE

LOCATION : HASSAN, KARNATAKA

JOB DESCRIPTION:

BPO QUALITY ANALYST-Roles and Responsibilities

• Strong analytical and facilitation skills.
• Monitoring product standards and implementation of quality control programs.
• The Quality Executive role is to ensure that the quality is maintained which is ensured through regular process compliance checks including both data as well as process audits.
• Performing the internal audit cycle based on facts.
• Planning, organizing, updating and maintaining documentation related to quality parameters.
• Highly self-motivated and directed, with keen attention to detail.
• Good time management skills
• Keeping quality documentation up to date.
• Analyzing the working progress of employees with set parameters.
• Responsible for the review and update of the program quality plans.

• Proficiency in the English language is mandatory. 

Responsibilities:

• Collaborate with developers, designers, product managers, marketers, subject matter experts and other influencers to obtain an in-depth understanding of the product and the documentation requirements
• Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation
• Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments
• Execute the Content Calendar by building and delivering on the roadmap set by the management
• Work closely with the creative teams to represent the content in the most suitable visual format
• Suggest ways to further improve the quality of the documentation

Requirements:

• Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication
• 0 to 2 years of experience in technical content writing
• Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content
• Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers
• Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics
• Ability to identify issues, challenges, and gaps associated with the content
• Ability to understand briefs and translate briefs into high-quality product collaterals
• Passion for technology, communication and strong understanding of the industry and organization’s mission
• Basic understanding of web technologies and programming languages to publish viral tech blogs
• Excellent command over written and verbal communication
• Adept at Multitasking, creative thinking and working independently

• Make and attend necessary phone calls - inbound and outbound calls.
• Provide the required information to the customers
• Resolve any queries regarding gift delivery or transit damage.
• Maintain database by updating customer information daily
• Write communication scripts for inbound calls
• Keep the team informed about customer calls and demos regularly

ELIGBLITY:

• Any Graduation with relevant experience.
• Should have excellent written and oral communication.
• Should be proficient in following languages (English, Hindi & Kannada)
• Proficient in MS Office package.
• Should be an excellent team player & should able to maintain good coordination with clients & other team members.
• Prior Experience in Electrical & Electronic Manufacturing company will an added advantage.

ROLES & RESPONSIBILITIES :

• Preparing the offers & work Orders.
• Handling the Pre sales communication.
• Coordinating with technical team, design team, project team, SCM & Clients for the smooth project execution.
• Should maintain the proper documentation as per the standard.

Responsibilities :      

• Requirement gathering and stakeholder management for client projects.
• Scope software development projects, create various documents (e.g. SRS, wireframes etc) and define development roadmap along side technical lead.
• Coordinate with clients day to day and act as a product owner to ensure the software being developed is conceptualised and delivered per client's expectations.
• Facilitate kick off meetings, requirement meetings and status meetings.
• Setting out quality standards for various operational areas, ensuring a high quality customer experience while adhering to the SLA’s and work processes 
• Use tools such as JIRA for project management/tracking.
• Verify and validate the software on a regular basis.
• Ensure in-scope development and obtain change request approvals by evaluating against change control processes.
• Conduct impact assessments and manage risks/resolution with least impact to project constraints.
• Manage and mentor a team.
• Coordinate with sales team and participate in pre-sales activities as and when required.

Our business analysts are the drivers behind our continued growth and success. With our commitment to innovation, it’s our business analysts who seek out, develop, and help implement strategic initiatives for improved efficiency and productivity. We’re currently searching for an experienced business analyst to help guide our organization into the future. From researching progressive systems solutions to evaluating their impact, our ideal candidate is a detailed planner, expert communicator, and top-notch analyst. They should be wholly committed to the discovery and development of innovative solutions in an ever-changing digital landscape.

Objectives of this Role

• Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data
• Serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels
• Create and implement precise management plans for every project, with attention to transparent communication at all levels
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
• Determine and develop user requirements for systems in production, to ensure maximum usability  

Daily and Monthly Responsibilities

• Partner with other stakeholder teams across business units (i.e., sales, finance, security, compliance) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

Skills and Qualifications

• Bachelor’s or Master’s degree in IT or Computer Science
• 5+ years of proven experience in an analytics and systems development capacity
• High proficiency with SQL language and database management
• Proven analytical abilities
• Practical experience generating process documentation and reports
• Excellent communicator with the ability to translate data into actionable insights

Preferred Qualifications

• Strong working knowledge of relevant Microsoft applications, including Visio
• Proven capabilities in project and user-testing management
• Proven development of innovative and impactful systems solutions
• Extensive experience with data visualization
• Highly proficient technical writing capabilities