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Job Title: Customer Support Executive

About the Role:

We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you!

A background in technology or familiarity with tech products is a plus. You’ll play a key role in assisting customers via calls, emails, and chats—providing timely, clear, and helpful support.

What You’ll Do:

• Build in-depth knowledge of our products and services to assist customers effectively.
• Deliver prompt, professional, and accurate support across chats, emails, and calls.
• Aim for high First Contact Resolution (FCR) in all interactions.
• Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties.
• Manage support tickets with clear and well-written responses.
• Meet daily and weekly performance targets, both individually and as a team.
• Share insights and feedback with the team to improve customer experience and internal processes.

What We’re Looking For:

• 1–2 years of experience in customer support, preferably in software, IT, or internet-based services.
• Strong written and verbal communication skills.
• Ability to manage time effectively and handle multiple tasks.
• Comfortable working with basic software tools and platforms (tech-savvy preferred).
• A willingness to learn, adapt, and grow in a dynamic environment.

Position Overview: We are seeking a detail-oriented and experienced Senior Accountant to join finance team in abroad countries. The ideal candidate will have a strong background in accounting principles and practices, excellent analytical skills, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:

• Prepare and analyze financial statements, ensuring compliance with GAAP and internal policies.
• Oversee month-end and year-end closing processes, including journal entries and account reconciliations.
• Manage accounts payable and receivable functions, ensuring timely and accurate processing.
• Conduct variance analysis and prepare reports for management to support decision-making.
• Assist with budgeting and forecasting activities.
• Ensure the accuracy of financial data and identify areas for improvement in processes and controls.
• Coordinate and assist with internal and external audits.
• Mentor and train junior accounting staff.
• Stay updated on accounting regulations and best practices.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field; CPA or CMA preferred.
• Minimum of [X] years of accounting experience, preferably in a corporate environment.
• Strong understanding of accounting software (e.g., QuickBooks, SAP, Oracle).
• Proficiency in Microsoft Excel and other financial reporting tools.
• Excellent attention to detail and problem-solving skills.
• Strong communication and interpersonal skills.

Job Description for Project Manager:

• Exposure to US/International Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.
• Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and on emails.
• Manage projects, establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.
• Coordinate with various departments within the organization, including support, service, technology, and manage resources, in order to ensure seamless functioning of the client accounts.
• Responsible for client receivables; planning and execution of monthly retention.
• Candidates with Project Management, Digital Marketing & Technical Skills Preferred.
• Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.
• Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.
• Achieves strategic customer objectives and account plans defined by company management.
• Good relationship-building skills (internal, external, and cross-cultural).
• Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.
• Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer-expectations and assess customer needs on an ongoing basis.

What we are looking for-

• Excellent communication skills
• Must have enthusiasm and a sincere attitude.

  JOB DESCRIPTION:

1. Good knowledge of shell script.

1. Good knowledge of Linux server security.

  3  Should have exposure to WAF / IpTables

1. Experience of Live Migration tasks like hosting and mailing.

1. Exposure on LVM

1. Exposure on DNS Management and troubleshooting.

1. Configuration skill of SSL certificates on different web/mailing servers.

1. Experience in Load balancing of Apache / Nginx / Tomcat web server.

1. Configuration of web servers Apache / Tomcat / Nginx

1. Configuration & migration of Databases like Mysql, MongoDB, Postgresql

1. Configuring storage ISCSI/ NFS / CIFS

1. Troubleshooting skills on WordPress / Laravel / Magento / Angular / Nodejs

1. Exposure on virtualization technology VMWare / XEN / KVM

1. Experience of mail servers that runs postfix , sendmail , qmail

1. Syslog & Log management

  Desired Candidate Profile :

1. Good knowledge of shell script.

1. Good knowledge of Linux server security.

  3  Should have exposure to WAF / IpTables

1. Experience of Live Migration tasks like hosting and mailing.

1. Exposure on LVM

1. Exposure on DNS Management and troubleshooting.

1. Configuration skill of SSL certificates on different web/mailing servers.

1. Experience in Load balancing of Apache / Nginx / Tomcat web server.

1. Configuration of web servers Apache / Tomcat / Nginx

1. Configuration & migration of Databases like Mysql, MongoDB, Postgresql

1. Configuring storage ISCSI/ NFS / CIFS

1. Troubleshooting skills on WordPress / Laravel / Magento / Angular / Nodejs

1. Exposure on virtualization technology VMWare / XEN / KVM

1. Experience of mail servers that runs postfix , sendmail , qmail

1. Syslog & Log management

  Company Profile:

i2k2 Networks is a trusted name in the IT cloud hosting services industry. We help enterprises with cloud migration, cost optimization, support, and fully managed services which helps them to move faster and scale with lower IT costs. i2k2 Networks offers a complete range of cutting-edge solution that drives the Internet-powered business modules. We excel in:

  - Managed IT Services

  - Dedicated Web Servers Hosting

  - Cloud Solutions

  - Email Solutions

  - Enterprise Services

  - Round the clock Technical Support

   https://www.i2k2.com/">https://www.i2k2.com/

  Nidhi(@)i2k2.com
AM-Talent Acquisition
I2K2 Networks pvt ltd

Please find below mentioned Job Description of Relationship Manager profile for your reference.

Company Name :- Bonanza Portfolio Ltd

Location : - Delhi

Qualification : - Any Graduation

Job Description : -

1.     New client acquisition, building new relationships and increasing depth in existing relationships with clients.

2.     Selling online broking accounts- demat account, trading account.

3.     Identifying customer needs, assessing their appetite and providing them investment options.

4.     Achieving targets as assigned by the organisation on a monthly basis.

5.     Migrating offline clients to do online trading.

6.     Backend support to clients.

7.     Regular updates to the immediate superior as a when required.

Past experience in the similar role will be preferred.

If you are interested in this opportunity, please feel free to connect or refer to the suitable candidate if you know anyone

1. Develop back-end using Node.js, database (MongoDB, Elasticsearch, etc) other latest technologies
2. Take end-to-end ownership of modules
3. Get an opportunity to solve Edu-tech problem statements

1. Bachelor's degree in computer programming, computer science, or a related field.
2. Proven 3+ years of experience working as a Back-end developer.
3. Must have a good understanding of Node.Js, Javascript, and MongoDB.
4. Must have good knowledge of Data Structures and Algorithms.
5. Strong CS fundamentals and problem-solving skills is a must.
6. Excellent analytical and time management skills.
7. Interest in the game industry, since you will be working with people crazy for developing and playing games.

1. Familiarity with discord bot, no-code automation tools like Zapier, http://Automate.io">Automate.io, Airtable and their api’s is a plus.
2. A basic understanding of front-end technologies like React.js, HTML, CSS

• We are a funded start-up, recently closed our seed funding with Kalaari Capital and with a few renowned investors in past like - Village global, FirstCheque, some experience founders such as https://www.linkedin.com/in/anandc/">Anand (FB, Snapdeal), Srini (Founder, TutorVista), https://www.linkedin.com/in/ambareesh-murty-b35803/">Ambareesh (Founder, Pepperfry) and many more!
• We’re tackling a big problem with an even bigger potential to become a launchpad for the entire game industry globally. Participants in our existing cohorts say https://www.youtube.com/playlist?list=PLVOvwIVo57tlYxGB61mSpH22j3IvM3D_p">great things about us!

This role comes with:

✔️ Competitive Salary

✔️ Annual Bonus

✔️ Stock Options

✔️ Unlimited Leaves (oh yes! we don’t track leaves)

• You need to stay active and keep an eye on the regular updates
• Efficient time management is encouraged.
• Take ownership of your work and can work independently on assigned projects/tasks.

Jhandewalan, New Delhi

• Experience 4 – 5 years
• Good in Backend Springboot
• write Rest API (Should be strong in this area)
• Good Analytical ability, Good coding practice, Knowledge of Spring Security (Desirable),
• UI Knowledge of Angular (Average knowledge should be enough)

• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions

• Strong knowledge of PHP web frameworks
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object-oriented PHP programming
• Evolved Understanding of accessibility and security compliance
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Familiarity with SQL/NoSQL databases and their declarative query languages
• Proficient understanding of code versioning tools, such as Git

• A graduate or postgraduate degree in Computer Science or IT Engineering
• 3+ years of work experience developing commercially successful web products
• Experience with analytics and process automation
• Attention to detail and a disciplined mind
• Extraordinary analytical and logical prowess
• Common Sense and Curiosity

This position is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

The Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case. 

Reporting to: PMO Lead

Job Location: Delhi NCR / Jaipur / Chennai

Experience Required: 10+ years

What You’ll Do

• Strong experience in successfully leading projects and programs to on time, on-schedule and within budget close
• Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
• Strong experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall
• Strong experience on documentation – Confluence or similar tools.
• Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop full-scale project plans and associated communication documents
• Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion
• Estimate the resources and participants needed to achieve project goals
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary
• Addressing issues, flag risks and jointly determine mitigation approaches.
• Experience in implementing complex applications with multiple work-streams across geographically distributed teams (Onshore/Offshore model).
• Set and continually manage project expectations with team members and other stakeholders.
• Identify and manage project dependencies and critical path
• Plan and schedule project timelines and milestones using appropriate tools
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Analyze, plan and develop requirements and standards in reference to scheduled projects

What You’ll Need

• Bachelors or Masters Degree (preferred) in Business / Computer Science / Engineering / MBA
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Good listening skills.
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Proficiency in MS Excel / Google Sheets, Google Slides / MS PowerPoint
• Demonstrated understanding of Project Management processes, strategies and methods
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 

Good to have:

• PMP Certification / CSM Certification
• A background in hands-on software development
• A startup experience