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Job Title: Technical Customer Success Manager
Location: Hybrid
Experience: 2-3 Years
Education: B.Tech (or equivalent technical degree)
About the Role:
We are looking for a Technical Customer Success Manager who can combine strong technical expertise with excellent relationship-building skills. The ideal candidate will ensure our customers achieve maximum value from our solutions, reduce churn, and identify opportunities for expansion. You'll work closely with both customers and internal teams to deliver seamless onboarding, provide technical guidance, and drive long-term customer success.
Key Responsibilities:
• Serve as the primary technical point of contact for assigned customers.
• Drive smooth onboarding and product implementation for new clients.
• Understand customer requirements and map them effectively to product features.
• Provide technical support and troubleshooting while ensuring quick resolution of issues.
• Build and maintain strong, trust-based relationships with customer stakeholders.
• Conduct regular health checks and business reviews to ensure customer satisfaction.
• Work closely with Product and Engineering teams to convey customer feedback.
• Proactively identify upsell/cross-sell opportunities and collaborate with sales teams.
• Monitor customer adoption, usage, and engagement metrics to ensure long-term retention.
• Create and share documentation, FAQs, and best practices to enable customers.
Required Qualifications & Skills:
• B.Tech (Engineering) graduate with 2-3 years of experience in Customer Success / Technical Support / Pre-Sales / Implementation.
• Strong technical acumen with the ability to understand software products, APIs, integrations, and workflows.
• Excellent problem-solving and troubleshooting skills.
• Outstanding communication and relationship-building abilities.
• Ability to manage multiple customer accounts simultaneously with attention to detail.
• Familiarity with Customer Success tools (e.g., HubSpot, Gainsight, Salesforce, or similar) is a plus.
• Proactive mindset with a focus on delivering customer outcomes and reducing churn.
What We Offer:
• Opportunity to work in a fast-growing, customer-centric company.
• Exposure to both technical and customer-facing responsibilities.
• Collaborative work environment with growth opportunities.
• Competitive salary and performance-based incentives.
Roles and Responsibilities
● Evaluate the company products and compare them against industry trends.
● Develop an understanding of company products to meet the company's current and future needs.
● Gathering functional /non-functional requirements documents using cases and test plans from product definitions.
● Perform business analysis of functional requirements to identify information, procedures, and decision flows.
● Analyze metrics to continually improve company products.
● Created and maintained project documentation - projects plan, project status reports, decisions logs
● Assist the company in achieving short and long-term goals relating to product growth.
● Analyzing the feasibility of the new engineering Work Request and providing support during the implementation phase.
● Preparation of Test cases and Scenarios.
Prerequisites:-
● Experience:- 0-2 Years of Experience
● Bachelor’s degree in business, economics, mathematics or any related field.
● Previous product analysis experience.
● Extensive knowledge of Microsoft Office Suite (Outlook, Excel, Word, Powerpoint) is preferred.
● Proficient in database software.
● Strong communication skills.
● The ability to work under pressure and adapt to change.
● The ability to balance customer needs against the company’s vision.
● Excellent time management skills
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