Project/Implementation Manager

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Build and maintain products. Build products and features, through inception, design, implementation and launch, working closely with multiple disciplines across the company. You will spend the majority of your time working on critical projects which require focus on integrations, scalability, and performance. You will also be the first line of defense in ensuring that the product features are achievable and have a clear purpose, trimming off unnecessary detailing, especially in the earliest stages. Align across teams and stakeholders. Play a key role in ensuring that objectives and expectations are aligned across multiple concurrent products. You are expected to break down features within each project and prioritize tasks based on the expertise of the team, keeping redundancy in mind. 

Maintain a high bar for code quality and future proofing. Implement processes for checking in code that maintains a high bar of code quality. You are expected to optimize for a solution that affords the best user experience in a reasonable amount of time while ensuring to allow for adequate security, ability to scale in the future etc. 

Responsibilities

● Design, build and maintain scalable, secure web services and distributed systems

● Design and develop robust solutions for client onboarding, portfolio analytics, tokenized security issuance, authentication, and security

● Build solutions to integrate with APIs of external solutions providers including crypto custodians, exchanges, fund admins etc.

● Architecting and building frontend features in React.js

● Ensuring a highly performant and responsive UI

● Help maintain existing codebase, infrastructure, test coverage, and documentation

● Communicate requirements effectively within and across teams

● Independently work and lead project initiatives in a fast paced environment

Requirements

● 5+ years of work experience as a Senior Software Engineer or similarly senior member of a fast scaling company, ideally building products from ideation to launch with a strong engineering team. Web3 based experience preferred.

● Have experience in rapid prototyping of features across various products. Demonstrable open source contributions and experience with Git advantageous.

● Professional experience with Python, Javascript, Typescript, or Go

● Must have experience building and/or integrating with RESTful APIs

● Working knowledge of Django, FastAPI, or React.js and Redux

● Working knowledge various frontend frameworks and languages such as HTML, CSS

● Experience monitoring and scaling microservice-oriented systems

● Familiarity with websocket architecture and implementation

● Experience working with cloud-native AWS infrastructure and/or Kubernetes

● Team-building and technical leadership experience

● Being nimble and reacting quickly to changing business conditions

● BTech in Computer Science or a related field (Masters is a plus

Benefits

● Competitive salary, benefits & participation in the firm's ESOP program

● Be part of something exciting. Rare opportunity to come in early and build the next generation of institutional grade financial services.

● International work environment and flat organization. Possibility for relocation and international transfers mid-career

JOB DESCRIPTION - BUSINESS DEVELOPMENT TRAINEE LTD 

Greetings from SKOLAR! This is an expression of an interest in participation in the recruitment process at your college for the final year students. 

Company Profile: SKOLAR aims to provide the finest project based education to learners, helping them in getting placed in their dream companies by providing them with the right training and path to outperform their interviews. We dedicate our platform to providing you with the very best mentorship on our courses, with an emphasis on Interactive learning style, a great mentorship workaround, and affordability across all the courses thus helping students achieve more holistic education and prepare them for better career opportunities.

Designation : Business Development Trainee

Eligibility : Graduation/Post Graduation (Minimum 50%) 

Roles and Responsibilities : ● Work closely with the Sales and Marketing team in assisting the growth of the business by acquiring new business leads. 

● Pitch and promote SKOLAR's services to prospective clients 

● Career counselling of prospective students and understanding their learning objectives to offer relevant products to them 

● Build sales leads through referrals and cold calling to generate sales (monthly target/revenue oriented) 

● Collaborate with the Sales and Marketing team to plan and oversee new marketing initiatives ● Set up meetings to prepare and deliver pitches to prospective clients 

● Follow up with potential clients 

● Work with team members to identify and manage risks 

 Job Skills & Qualification: ● Graduation in any degree

● Strong communication skills 

● Critical and out-of-the-box thinking 

● Excellent organisational and leadership skills 

● Ability to perform well under pressure in a fast-paced environment ability 

● to work in a target driven environment. 

Working Days: 6 days work/week (Saturday and Sunday Mandatory working) 

Probation Period: 4 Months 

PACKAGE During Training/Probation Period: INR 18,000 + up to INR 15,000 (Incentives). (First 10 days Unpaid): Candidates will undergo a 10 Days training period. 

Post Training/Probation Period:4 to 6 LPA + 3 LPA(Based on performance during Probation period). 

The Benefits and Perks of Becoming a BDA/BDI Incentives are given out on a monthly basis, with top performers receiving bonuses and recognition

Job Description:

• working on all layers of architecture Understanding the flow of code and how it interacts with different components.
• Building REST API.
• Creating technical design documents by understanding requirements, and product objectives.
• Writing effective Unit tests
• Good analytical skills and innovative mind.
• Source code management.
• Excellent communication skills.

Desired Skills

• Experience on Mern Stack (MongoDB, Express.js, React, Node.js)
• Strong understanding of JavaScript, object-oriented JS, its quirks, and workarounds•
• Strong hands-on experience in JavaScript• Strong proficiency with JavaScript or CoffeeScript depending on your technology stack.
• Good understanding of server-side CSS preprocessors such as Stylus, Less•
• Basic understanding of web markup, including HTML5 and CSS3• Good understanding of asynchronous request handling, partial page updates, jQuery, and AJAX•
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues• Familiarity with JavaScript module loaders, such as Require.js and AMD•
• Proficient understanding of code versioning tools, such as SVN• Good understanding of browser rendering behavior and performance
• Key Programming Skills: MERN stack, full stack, React, Java, HTML/CSS, JavaScript, Bootstrap.
• Experience working with Rest based APIs

Desired Candidate Profile

• Around 15 years of experience with at least 5 yrs of learning content reviewing
• Experience of working as a a Learning Content Head in a good ed-tech
• Ability to engage constructively with people
• Ability to manage a number of competing demands
• Excellent delegation skills
• Ability to develop your skills and seek advice from a variety of sources
• Good ambassadorial and diplomatic skills
• Willingness and ability to exercise judgment and take risks
• Good communication and interpersonal skills
• Strong analytical skills    

• Technical Guidance: You will provide technical leadership to a team of excellent software engineers; this requires that you have the technical depth to make complex design decisions and the hands-on ability to lead by example.
• Execution and Delivery: You will be expected to instill and follow good software development practices and ensure timely delivery of high-quality products. You should be familiar with agile practices as well as be able to adapt these to the needs of the business, with a constant focus on product quality.
• Team management : You will be responsible for hiring and mentoring your team; helping individuals grow in their careers, having constant dialogue about their aspirations and sharing prompt, clear and actionable feedback about performance.

• Technical depth: You have the strong technical competence required to gain credibility. Ability to architect, design and code yourself. Technical experience in building and operating web-based applications. Deep understanding of all layers of the web-stack work (from the client interface to the database.) Knowledge of multiple technology stacks/languages/tools and their pros/cons.
• Execution ability: Focus on delivering products in a timely manner with high quality. Familiarity with multiple software development practices and tools, and the proven ability to adapt, champion and institute good practices and tools.
• You must have a degree in Computer Science or a related field. Strong understanding of object- oriented programming, concurrency and fundamentals of computer-science.
• Total of 9+ years’ experience building cutting edge products. Deep experience in building very large scale applications and 2 + years’ experience in team management.
• Strong problem solving skills, data structures and algorithms.

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

• Over 6 - 12 years of experience in software testing and test automation
• Minimum 2 years of experience working in agile projects
• In depth knowledge of test automation using Selenium
• Good knowledge in web service testing using Rest Assured
• Experience in development of test automation framework as Data driven/Keyword driven/Hybrid/POM. Should have developed 1 or more automation frameworks from scratch.
• Highly motivated, with a proven ability to work on own initiative within a challenging work environment.
• Strong team player with good organization, planning and leadership skills
• Excellent interpersonal skills, including oral/written communication & influencing skills
• Exceptional presentation, business writing and professional standards Good analytical, diagnostic and creative problem solving skills.
• Atleast one project experience in E-Commerce Domain.
• Must Have - Automation with Java, test framework, QA process & tools like Selenium, Jenkins, Maven, API testing, RESTAssured.
• Good to have Spring Boot.
• Good to have WebTestClient.