As the Implementation Lead/Manager, you will be at the forefront of ensuring a seamless onboarding experience for our clients. You will play a critical role in understanding client needs, managing project timelines, and collaborating with cross-functional teams to deliver a high-quality onboarding experience.
Key Responsibilities:
- Client Onboarding:
Lead end-to-end implementation projects, ensuring a smooth transition from the sales phase to successful system deployment.
Collaborate with sales and account management teams to understand client requirements and expectations.
- Project Planning:
Develop and execute detailed project plans, outlining tasks, milestones, and deliverables. Define project scope, objectives, and success criteria in collaboration with clients.
- Stakeholder Collaboration:
Work closely with internal teams, including product development, support, and training, to ensure coordinated efforts in meeting client needs. Serve as the primary point of contact for clients during the implementation phase.
- Configuration and Customization:
Oversee the configuration of HR Tech SAAS solutions to meet client-specific requirements. Coordinate with the technical team to ensure proper customization and integration of the system.
- Training and Support:
Conduct training sessions for client teams to ensure effective utilization of the HR Tech SAAS products. Provide ongoing support during and after the implementation phase to address client inquiries and issues.
- Quality Assurance:
Implement quality assurance processes to verify that the configured solutions meet client expectations. Conduct thorough testing and validation of system functionalities.
- Communication:
Maintain clear and regular communication with clients, updating them on project progress, timelines, and any potential challenges. Manage expectations and address concerns promptly to ensure a positive client experience.
- Documentation:
Create and maintain comprehensive documentation related to the implementation process, configurations, and client-specific details.
Develop user manuals and guides as needed.
- Post-Implementation Review:
Conduct post-implementation reviews to gather feedback, assess project success, and identify areas for improvement. Collaborate with product development teams to relay client feedback for future enhancements.
You are a desired candidate if you have:
- Proven experience in leading successful implementations of HR Tech SAAS solutions.
- Strong project management skills with the ability to manage multiple client implementations simultaneously.
- In-depth understanding of HR processes and workflows.
- Technical acumen, including familiarity with system configurations and integrations.
- Excellent communication and interpersonal skills, with the ability to build strong client relationships.
- Problem-solving mindset and the ability to navigate complex client requirements.
- Knowledge of quality assurance processes and testing methodologies.
- Training experience, including the development and delivery of training programs.
- Detail-oriented with a focus on delivering high-quality solutions on time.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Keka
About
Keka has become the fastest growing HR and Payroll platform in India within 18 months of its launch. With a team of deep conviction and a passion for improving employee experience, we are the fastest growing HR Tech SaaS product in India. We are 100% bootstrapped David that continues to outsmart the well funded Goliath's.
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