Business Analyst

Customer Success Manager

Job Type: Full Time

Job Location: Malad Mumbai

Experience: 1 - 2 Years

Rotational Shift: 02:30 pm to 11:30 pm05:00 am to 02:00 pm08:00 pm to 05:00 am

About the Role:

We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.

Responsibilities:

1. Answering day to day client queries and providing creative solutions
2. Working on large scale project that optimize our clients’ workflows
3. Training clients on the EDS platform
4. Helping to improve client documentation, writing help articles, or creating how to videos
5. Becoming an expert on the EDS platform

Desired Skills / Qualifications:

1. Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
2. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
3. Ability to manage multiple projects and work collaboratively.
4. Should have excellent writing and verbal communication skills.

Benefits and Perks:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
4. Other perks and employee benefit

Responsibilities:

• As a designer on our team, you'll be responsible for delivering design and innovation across the team to help bring best-in-class digital experiences to life that empower partner brands, warehouse managers, and fellow employees.
• Run tight sprints and control the design planning for your projects, you'll drive team motivation to achieve individual and company goals.
• Deep empathy for the user and a desire to learn as much as possible about customers
• Find new ways of improving user experience by collaborating with others
• Model Design values in Design Teams & encourage others to be opinionated
• Develop the process/approach for tackling a design problem using known methods; anticipate problems; facilitate skills to engage cross-functional teams
• Use an understanding of impact and success metrics to focus and reprioritize their own and the team's efforts

Requirements:

• 5+ years' experience designing compelling user experiences
• Experience working in an agile/scrum environment and working collaboratively with product managers and developers, from concept to implementation
• Systems thinking; ability to step back and see a project's larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow
• Ability to lead and deliver projects end to end while effectively managing the stakeholder requirements.
• Ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity
• Have a keen understanding of the technological, business, and user opportunities and constraints
• Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges
• Experience working in Ecommerce setup is a plus.
• Proficiency in working with design and prototyping tools like Figma, Miro, etc.
• Students from Bachelor's/Master's Degree courses in Design, Human-Computer Interaction (HCI) Human Factors International (HFI), or related fields of study can apply

To recruit good quality prospective sales candidate and ensure that they are completing probation in order to achieve the sales target set by the company

1. Client Acquisition and Management: Identifying potential clients, reaching out to them, and establishing relationships. This often involves networking, cold calling, or using digital platforms for lead generation.
2. Sales Planning and Strategy: Developing sales strategies and setting sales targets. This could involve market research to identify sales opportunities and tailoring sales approaches to different clients.
3. Presentation and Pitching: Creating and delivering presentations or pitches to potential clients. This requires a deep understanding of the product or service being sold and the ability to communicate its value effectively.
4. Negotiation and Closing Deals: Negotiating terms with clients and closing sales deals. A sales executive needs to be adept at persuasion and handling objections while maintaining positive relationships.
5. Customer Service and Support: Providing ongoing support to existing clients, addressing their needs, and ensuring customer satisfaction. This might include after-sales services or resolving any issues that arise.
6. Market Analysis: Keeping up to date with industry trends, competitor activities, and market conditions. This information can be crucial for adapting sales strategies and identifying new opportunities.
7. Reporting and Administration: Maintaining records of sales, revenue, invoices, and client feedback. Sales executives often use Customer Relationship Management (CRM) software for this purpose.
8. Collaboration and Teamwork: Working closely with other departments, such as marketing and product development, to ensure alignment of strategies and goals.
9. Training and Development: Continuously improving their sales skills and product knowledge. This may involve attending training sessions or workshops.
10. Meeting Sales Targets: Ultimately, a sales executive is responsible for meeting or exceeding the sales targets set by their organization.

We are hiring Full Stack Developer - at W2S Solutions - 3 to 6 years of experience.

Industry: IT-Software / Software Services

Role: Software Developer

Location: Chennai/Coimbatore

Salary: Best in the Industry

Job Description:

• Lead a team of Full Stack Developers in building Cloud Products/Solutions Participate in R&D activities led by architects
• Frond end: React JS, AngularJS, Angular 4 and above with deep knowledge of PureJS and DOM.
• Hands on experience in Node JS, MongoDB, Express JS.
• Should have good experience in Python, MySQL, Postgresql and Django.
• Must capable to handle projects alone.
• API development with REST knowledge is must.
• Cross platform mobile app development is nice to have.
• Should have handled projects in Agile methodology
• Strong knowledge of software implementation best practices
• Strong experience in designing and working with MVC and 3 tier architecture and Single Threaded Event Loop Model.

Desired Candidate Profile:

• Ability to quickly learn new concepts and software is necessary
• Candidate should be a self-motivated, independent, detail oriented, responsible team player and exhibit exceptional relationship management skills
• Strong organizational and project management skills.

Note: Looking for Immediate Joiners

Job Requirements :

- Should have experience in supporting the application and infrastructure 24x7.

- Should have good working knowledge on troubleshooting skills of Operating Systems (Linux/Windows)

- Good experience on Java/j2EE application supporting and AWS infra supporting.

- Ability to work with 3rd parties/FOPS and provide required instruction to troubleshoot and restore faults.

- Respond quickly and effectively to production issues, troubleshooting solutions, and
taking responsibility for seeing those solutions through resolution.

- Identify root cause and corrective actions for highly complex availability, capacity, security, performance, and quality issues affecting the database.

- Strong knowledge of Linux/Unix operating system.

- Good knowledge of scripting languages like Shell, Python.

- Good Knowledge of Databases like Mongo, Mysql, SQL Server.

- Respond to alerts and take corrective action to ensure the high availability of our
production environments and participate in an after-hours on-call rotation.

- Experience/Knowledge of other cloud platforms (Azure, Google Cloud) is a plus

- Strong verbal and written communications skills are a must

- Must have production support experience as the requirement is 24X7X365 production support.

Excellent communication skills

Excellent presentation skills.

The ability to handle pressure and meet deadlines

Quick Learning Ability

JOB DESCRIPTION

Responsible for generating sales with new/existing customers.

Developing opportunities with new customers

Reaching the targets and goals set for your profile.

Establishing, maintaining and expanding your customer base.

Increasing business opportunities through various routes to market

Follow up on the database / leads provided by Company.

Keeping up to date with products and competitors

Meeting With Clients on field

Report on sales activities to top management.

• 3 years Experience in Ruby on Rails
• Minimum 3 years in MongoDB / PostgreSQL
• Must be from Product based companies   

Requirements:

• Expert in Python, with good knowledge in Django technology.
• Able to integrate multiple data sources and databases into one system.
• Understanding of the threading limitations of Python, and multi-process architecture.
• Knowledge of user authentication and authorization between multiple systems, servers, and environments.
• Experience in Flask will be an add-on
• Understanding of fundamental design principles behind a scalable application.
• Familiarity with event-driven programming in Python.
• Able to create database schemas that represent and support business processes.
• Proficient understanding of code versioning tools.
• Good communication skills.