Designation Business Analyst Work Location Mumbai Reports to Team Leader About You: A Graduate or Post Graduate in Engineering/ Computer science or holding any diploma in computer science/IT. A self-starter/team player who is excited to work in a fast-paced environment with an ability to multi-task and work independently with minimal supervision. Should have 2+ years of Business Analysisexperience preferably on a product-based company. Must have exposure on working with industry trends and MVC architecture. Must possess excellent communication skills in English. About the JOB Involved in the design or modification of business systems or IT systemsTo Collaborate with engineering leads and senior architects to create and design various applications for the company. Interacts with the business stakeholders and subject matter experts in order to understand their problems and needs. Gathers, documents, and analyzes business needs and requirements. Developing technical solutions to business problems, or to advance a company'ssales efforts, begins with defining, analyzing and documenting requirements.
LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team. Who we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes. LeadSquared has been recognized as one of the fastest growing companies in the world: Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal. Job Description: LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers. Key Responsibilities: Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable Key Capabilities: A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus
As a technical writer, you will be responsible for developing high-quality technical documentation for the Servify platform. This documentation will include: • Internal developer documentation • Documentation for partners integrating with Servify • Product user manuals You will work very closely with the Engineering and Product teams to build this documentation. You will also coach developers to get better at writing documentation.