Sr. Technical Content writer

Your Responsibilities

what you will wake up to solve.

• Process-First AI Strategy: Principal Technical Expert: Act as a hands-on leader and the core technical authority tasked with "futurifying" client businesses through advanced AI. Take full ownership of the AI Engineering squad, transforming ambitious concepts into high-impact, tangible realities.
• Engineering & Intelligent Deployment: Execute the full-lifecycle development of innovative AI/ML solutions, including hands-on design, coding, testing, and deployment of robust, scalable systems that prioritize technical excellence and business relevance.
• Scalability & Architectural Optimization: Directly build and optimize high-performance AI architectures and core system components to ensure solutions are reliable, production-ready, and optimized for long-term operational success.
• Impact-Driven Technical Expertise: Deliver intelligent client outcomes through direct technical contribution, maintaining an "Always Beta" mindset and a relentless focus on solving complex engineering challenges.
• Leadership through Action: Lead by example rather than control, coaching and mentoring a high-performing squad of "happier Do-ers" to foster a vibrant culture of continuous innovation and technical excellence.
• Strategic Integration & Collaboration: Partner across internal teams to translate chaotic business challenges into precise technical requirements, ensuring seamless solution integration and adoption for global clients.
• The "Agentic" Shift: You will lead the transition from simple predictive models to Agentic Workflows. You will build systems where AI agents can plan, reason, and execute complex tasks autonomously to solve intricate business problems.
• Talent & Culture: You will mentor a high-performance squad of AI Engineers and Data Scientists. You will teach them to look beyond the algorithm and understand the business outcome.

Functional Skills

Scaling Intelligent Workforce through Delivery Excellence

• Deep Technical Acumen: Operates at the cutting edge of AI, applying advanced technical knowledge to engineer and implement groundbreaking solutions, and guide the squad in developing future capabilities.
• Client Advocacy & Revenue Growth: Skill in cultivating and maintaining trusted client partnerships. Drives strategic engagement that results in repeat business and expanded client portfolios within the region.
• Contract & Risk Governance: High proficiency in reviewing and managing complex project agreements (SoW), mitigating delivery risks, and navigating commercial negotiations to safeguard BU profitability.
• Structured Problem-Solving: Simplifies chaotic technical challenges for the squad by breaking them into solvable chunks using first-principles thinking.
• Squad Delivery Ownership: Follows through on the squad's solution execution—owning technical outcomes from ideation to deployment with rigor, precision, and pride, ensuring tangible, real-world business value.

Technical Oversight & Execution Charter

• Technical Troubleshooting & Crisis Resolution: Actively manages technical roadblocks within the squad, personally intervening to troubleshoot ML or MLOps constraints. You ensure the protection of sprint timelines and the guaranteed performance of deployed models through hands-on problem-solving.
• Cloud-Native Technical Command: Maintains deep, functional knowledge of modern AI system design (e.g., RAG Frameworks, Agentic Workflows, and Inference Optimization) across GCP and AWS. You hold the responsibility to validate squad-level technical roadmaps, ensuring they are technically feasible and production-hardened.
• End-to-End Project Management: Expertly manage all aspects of a project, including scope, budget, timelines, and stakeholder communication. Accountable for the entire delivery, not just the technical parts.
• Talent Strategy & Mentorship: Drive the hiring and development of specialized talent. You will be responsible for defining and optimizing effective team structures while proactively fostering an environment that champions creative problem-solving and technical agility.

Tech Superpowers

• Deep AI Engineering Mastery & Guidance: Possesses profound, hands-on expertise in engineering, optimizing, and deploying foundational models, custom AI solutions, and complex multi-modal systems. You'll also guide your squad in understanding model architectures, training methodologies, and ethical AI development from the ground up, ensuring their collective proficiency.
• Intelligent Systems Architecture & Oversight: You'll directly contribute to and oversee the coding and implementation of robust, scalable, and production-grade AI platforms and MLOps components for your squad's projects. You'll translate abstract technical requirements into high-performance, maintainable AI system designs, always considering reliability, security, and future extensibility across the squad's work.
• Cloud-Native AI capability: More than cloud-certified, you are deeply cloud-capable in applied AI engineering. You proficiently leverage and guide your team in utilizing leading cloud AI/ML ecosystems to build, deploy, and manage AI solutions.
• Technical Integrity & Ethical Governance: Establishes and audits mandatory technical quality benchmarks, ensuring strict adherence to rigorous policies regarding model validation, automated testing coverage, and ethical governance.

Experience & Relevance

• A value-driven AI/ML Engineering Manager with 8+ years of experience in building and scaling end-to-end AI engineering and solution delivery.
• Leadership Track Record: Proven track record as a hands-on builder, and lead, contributing to the design, development, and deployment of complex, enterprise-grade AI/ML platforms and solutions. Expert in leveraging Google Cloud's AI/ML ecosystem (Vertex AI, BigQuery ML, GKE for MLOps) to deliver highly performant, scalable, and impactful AI transformations.
• Delivery & Advisory Record: Experience in building and optimizing intelligent systems and personally driving the technical execution from conception to scalable deployment.
• Applied AI & Domain Expertise: Hands-On AI Deployment: Extensive hands-on experience deploying AI-powered workflows, copilots, and automation solutions in production environments.
• Client-Facing Lead: Demonstrated hands-on experience as an AI/ML Product Manager, Data Science Manager, or Technical Architect in client-facing capacities. This involves directly building, implementing, and advising on complex AI solutions, consistently acting as the trusted technical authority for strategic clients.

Bonus Points (you will thrive if you have)

• Founder’s Energy: Bias for action, thrive in ambiguity, relentless focus on outcomes.
• Low-Code/No-Code Fluency: Experience with AI integrations via Power Platform or similar.
• AI Copilots & Extensions: Built plugins, copilots, or agentic automation frameworks.
• Thought Leadership DNA: Industry content creation, technical blogs, public speaking.
• Ethical Compass: Strong commitment to responsible AI practices.
• Engineer at Heart: Background in product development or engineering before moving into architecture.

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Job Description:

We are hiring Customer Success Associates. The role involves handling customer queries efficiently and providing accurate information while ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound/outbound customer queries professionally
• Provide timely and effective resolutions to customer concerns
• Maintain clear and accurate communication with customers

Eligibility Criteria:

• Qualification: Graduation mandatory
• Skills: Excellent verbal and written communication skills in English and Hindi

Shift & Working Days:

• 24/7 Rotational Shifts
• 6 Days working, 1 Weekly Off

Role

Being a part of Products Engineering team, this member is expected to work with existing

development team. Key responsibilities of this role include design and development of PHP based applications as per the product roadmap. Coordinate with co-developers and contribute to all phases of the development lifecycle.

Experience

Around 4 years of experience in creating and implementing Web-based products using PHP,

MySQL, Ajax, and JavaScript.

Ability to work in an Agile, fast-paced environment, and learn rapidly.

Bachelor degree in computer science, computer engineering or similar.

Expert in HTML, CSS, JavaScript, JQuery, JSON.

Experience in any PHP framework Laravel, CodeIgniter or Zend.

Writing clean, readable, and easily maintainable code.

Must have knowledge of project/task management tools like Jira,

Familiarity with Version Control Tortoise Bitbucket, Git etc.

Understanding of UI, cross-browser compatibility and web standards.

Good English communication skills, written and spoken.

Able to work with minimum supervision as well as perform under pressure and meet

Deadlines.

Desirable

Experience in working with Agile projects.

LINUX experience would be an added advantage.

Greetings from zealous services!!

We have Immediate requirements for Fresher in BPO Semi Voice Process @ Chennai

Interview Scheduled:

• Walk-in: Monday to Friday (10 AM to 4 PM)

Contact Details:

• Reference Name: PRAVALIKA- HR

Job Description:

• Process : International Semi Voice Process
• Designation: Customer Support Executive
• Qualification : Any graduation (Arts & Science, Engineering) / Diploma / ITI / 12th / Distance Education / Dropout ( 2017- 2021 passed outs only)
• Shift Timings: Night Shift (6.30PM - 4.30AM)
• Salary: 8,500 + Incentives Upto 3000(based on your performance) +Food & Refreshment
• Age limit : 18 - 26 Yrs.
• Work Location: Nungambakkam, Chennai.

Do mention as "PRAVALIKA -HR" on the right top of your resume while coming for the walk in. Also bring a copy of your AADHAAR card xerox copy. Along with educational documents for verification.

Note: Interested candidates can kindly walk in to the below mentioned venue.

Venue:

Zealous Services Pvt.Ltd ,
No:17/7, A Block ground floor

NRCS Towers, Kodambakkam high road

Nungambakkam, Chennai-60034

Landmark: Near to Palmgrove Hotel and News7 Channel

Refer to your Friends too!!! Spot Offer!!! Don't Miss It!!!

1. Good communication skills (spoken and written).

2. Persuasion and people skills to engage clients and customers.

3. Data mining experience using LinkedIn, Google, etc.

4. IT solution/IT sales/mobility/pre-sales/outbound(software sales)/business development/key account management exposure/analytics sales experience.

• You'll help shape the product by leading the overall design and development of the technical solution
• Designing and developing user interfaces using React best practices,
• Developing Front end application code and unit tests in React along with Service Layer
• Shine with engineering excellence by developing test infrastructures, writing documentation, ensuring high performance, and following an agile development methodology
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Research on new frameworks for improving the architecture
• Ensure development best practices are followed (Clean Code, Clean Architecture, code reviews)
• Actively communicate with the stakeholder and team

Desired Profile of the candidate

• Proficiency with ReactJS and its libraries
• Good to have Node experience Proficiency with ReactJS and its libraries
• Good to have Node experience
• Ensuring a clear dependency chain, regarding business logic as well as the file system
• Experience in JavaScript build tools like grunt or gulp
• Expert in any one of the modern JavaScript MV-VM/MVC frameworks (React, JQuery, NodeJS)
• Hand on and implements complex ReactJS applications, directives, controllers, services
• Expertise in writing and consuming web services,
• Good to have, knowledge in Cloud services
• Ability to quickly script a working solution for a given problem.
• Creative problem-solving skills.
• A results-focused mindset.
• Able to proactively communicate with non-technical stakeholders, manage expectations, and explain the value of addressing technical debt
• Ensuring a clear dependency chain, regarding business logic as well as the file system
• Experience in JavaScript build tools like grunt or gulp
• Expert in any one of the modern JavaScript MV-VM/MVC frameworks (React, JQuery, NodeJS)
• Hand on and implements complex ReactJS applications, directives, controllers, services
• Expertise in writing and consuming web services,
• Good to have, knowledge in Cloud services
• Ability to quickly script a working solution for a given problem.
• Creative problem-solving skills.
• A results-focused mindset.
• Able to proactively communicate with non-technical stakeholders, manage expectations, and explain the value of addressing technical debt.

• Customize, develop and support solutions on salesforce.com platform.
• Develop, test, document and deploy high quality solutions for our clients.
• Working closely with clients and the development team to determine the project requirements.
• Document unit test scripts and record test results post completion of development.
• Review self and peer's code/configuration as part of review process.

Hard Skills

• Strong understanding of the SDLC
• (Agile and Waterfall approaches and tools)
• Advanced Salesforce customization/coding (Apex & Visualforce development)
• Salesforce data loading & using data loader/Data stage/related tools.
• Lightning component experience preferred.
• Knowledge in Java/.Net Programming & OOPs concepts is an added advantage.
• Basic source control knowledge Git/SVN
• Proficient in building integrated solution involving web services using both REST and SOAP
• Strong in RDBMS concepts, SQL and SOQL query languages and ER concepts
• Experience of developing using Eclipse/Mavens Mate IDE
• Hands on experience in migrating code/configuration to production is an added advantage.

Good to have

• Certifications on Salesforce Admin, App Builder, Platform Developer 1 is a must
• Comfortable & familiar with MS office tools
• Analytical & problem-solving skills
• Clear communication and articulation ability
• Team player

Soft Skills

• Effective written and oral communication
• Inspire and motivate the team to perform at their best.
• Professional maturity to give and receive feedback.
• Supports team members in meeting their commitments.
• Good presentation skills to run governance and steering committee meetings.
• Excellent listening skills with sharp acumen to replay or summarize conversations especially when a client is involved.
• Ability to cross/up sell when there is an opportunity.
• Understand client business and add value to requirement conversation.