Sr. Technical Content writer

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
• Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing and chat systems.
• Investigate and understand user issues using effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary and guide users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• The position requires approximately 9 hours of work per weekday.
• Opportunity for long-term growth and additional responsibilities within the organization.

Hiring Process

1. Resume Fitment:

Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.

2. Phone Screening:

If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.

3. Virtual Interview-1 with InEvolution:

Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.

4. Written Assessment:

Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.

5. Virtual Interview-2: Technical Round with Client:

Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.

6. Offer:

The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.

Responsibilities

• Ensuring that orders are executed smoothly and timely.
• Communicate and coordinate with foreign customers for artworks and documents approvals.
• Coordinate with Logistics, Production and purchase team to full file the orders timely.
• Provide support to customers with timely reply’s and provide required information/ Documents.
• Resolving customer complaints quickly and efficiently. 
• Dealing with people of different backgrounds and temperaments.
• Solving customer issues and complaints.
• Offering exceptional customer service to customers.
• Maintaining good relationships with customers.
• Taking feedback from customers to ensure they are satisfied with the service.

Requirements

• Bachelor’s degree in Business Administrator, Marketing or a relevant field.
• 3 years of experience working as a Customer Relationship Executive or a similar role in the Customer Service department.
• Demonstrate the ability to work in teams and independently.
• Excellent organizational and interpersonal skills.
• Outstanding in English oral and written communication skills.
• Good customer service skills.
• Proficiency in Microsoft Office Tools.
• Ability to maintain sensitive and confidential information.
• Ability to maintain a positive attitude.
• Exceptional people and problem-solving skills.
• Exceptional time and task management skills.

Job Description: Full Stack Developer Company: Arroz Technology Private Limited CTC: 5 LPA

Location : Bangalore (Onsite)

Responsibilities:

- Design and develop scalable and high-performance web applications using the

MERN (MongoDB, Express.js, React.js, Node.js) stack.

- Collaborate with cross-functional teams to gather requirements and translate them into high-level designs.

- Write clean, reusable, and well-structured code following industry best practices and coding standards.

- Mentor and guide junior developers, providing technical expertise and promoting Professional growth.

- Conduct code reviews and provide constructive feedback to ensure code quality and adherence to standards.

- Collaborate with frontend and backend developers to integrate components and ensure smooth data flow.

- Work with UI/UX designers to implement responsive and user-friendly interfaces.

- Stay updated with the latest trends and advancements in full-stack development technologies.

- Work in a 10 AM to 6 PM, six-day office role, maintaining regular attendance and punctuality.

Required Skills and Qualifications:

-Strong proficiency in MERN (MongoDB, Express.js, React.js, Node.js) stack development.

-Experience with Redux or similar state management libraries.

-Solid understanding of front-end technologies such as HTML, CSS, and JavaScript.

-Proficiency in RESTful API development and integration.

-Familiarity with version control systems like Git and agile development methodologies.

-Good problem-solving and debugging skills.

-Excellent communication and teamwork abilities.

-Bachelor's degree in Computer Science or a related field (preferred).

Join Arroz Technology Private Limited as a Full Stack Developer and contribute to the development of cutting-edge web applications. This role offers competitive compensation and growth opportunities within a dynamic work environment. 

Job description

LBB is looking for a Senior Associate/ AM- Sales, someone who is innovative, goal-oriented, well connected with brands and agencies, is an ace negotiator and can work with a team to achieve targets. You’re going to get a chance to work with brands across the board from food, lifestyle, travel, e-commerce, and so on.

Location: Delhi

Job responsibilities:

• Connecting with corporates and brands for promotion and marketing opportunities on LBB
• Understanding the client/agency's needs and requirements
• An understanding of the client/agency that aligns with our product proposition
• Executing and managing ad campaigns
• Maintaining relationships with the relevant representatives across companies

Job Role:

• Build and scale revenue opportunities from agencies and brands
• Achieve individual monthly sales targets along with teams
• Outreach to agencies; and activating corporate clients and leads
• Work with the Marketing and Tech team to create innovative campaigns
• Servicing merchant/ client requirements and meeting campaign delivery timelines
• Timely collection of payments and delivery of client reports

Required Skills / Must Have:

• 4+ years of Media/Ad sales experience with Digital/ TV/ Radio
• Demonstrated capacity for developing and understanding strategy with a strong aptitude for determining the optimal way to position products to the clients.
• Ability to thrive under pressure and function effectively in a fast-paced environment, providing strong leadership skills and managing multiple projects simultaneously.
• Excellent analytical, problem-solving, organizational, verbal, written, and presentation communication and interpersonal skills.
• A cross-functional influencer with the ability to build strong relationships.

Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contract ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

Requirements

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• Bachelor degree in any domain
• He has experience of at least of 3 years filed of banking, insurance and microfinance.

We are looking for a creative, skilled UI developer to design websites with functionality and aesthetics in mind. The UI developer will work with back-end developers and web developers to ensure that the website is optimized for several devices and presented in an attractive way.

To be successful as a UI developer you should have excellent knowledge of HTML, JavaScript, and CSS. In addition to this, you must work well in a team as there are several individuals involved in the development process.

• Work with other developers to ensure that the website is functional and visually appealing.
• Liaise with the client to gauge their needs and expectations.
• Plan the layout of the website.
• Ensure that the website is optimized for various devices.
• Use analytics to test client enjoyment.

• Proficiency in HTML, JavaScript, jQuery, and CSS.
• Knowledge of Adobe Illustrator.
• Good interpersonal skills.
• Understanding of key design principles.
• Good problem-solving skills.

Job Title: IOS Engineer (Remote)

Job Description

Remote Working | Engineering Team | Full-time

The Impact you will create on the Job:

Developing SDKs on IOS with support for cross-platform technologies like ReactNative, Flutter along with hybrid development over platforms like Cordova.

Apply data structures and algorithms to optimize the code for a lower memory, battery, and processing footprint - all with the goal to build plug-and-play SDKs that don’t expect the app developers to write any supporting code in the app.

You will be liaising with the cross-functional teams to get an in-depth understanding of the functional requirements and propose scalable solutions.

As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.

You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.

You will get an opportunity to work with some of the best talent while learning from various highly-functional teams in the company.

You will collaborate with your team and set an example by delivering high quality and innovative engineering solutions for complex use cases.

Plan and execute the roadmap with the engineering team to build and deliver next-generation systems.

What we look for?

Bachelor’s/Master’s degree in Computer Science/IT from premier institute.

2-4 years of industry experience in iOS development, with at least one live app on App Store.

Good knowledge of Objective-C, Swift 5, data structures and algorithms.

Fair understanding of Native Frameworks, specifically concurrency handling, data persistence (User Defaults, Keychain, Core Data), and background tasks.

Good understanding of iOS Frameworks related to UI and network.

Fair understanding of Apple’s concurrency handling, Core Data, and NS Operation classes.

Familiarity with developing UI with both XIB/Storyboard and code.

Good understanding of SDK integrations, debugging, and troubleshooting.

Interested in exploring mobile app development ecosystems like React Native, Cordova and Flutter.

Comfortable with tackling ambiguous problems and unblocking yourself.

Fair understanding of Push Notification ecosystem.

Skills: swift, objective-c, IOS, Swift 5