Sr. Technical Content writer

🔹 Skills Required:

✔️ Strong communication & persuasion skills 🗣️

✔️ Basic IT product knowledge ⚡

✔️ Target-driven & proactive mindset 🎯

🔹 Key Responsibilities:

✅ Generate leads & cold calling 🎯

✅ Explain IT products & solutions (Laptops, Servers, Cloud, etc.) 💻☁️

✅ Follow up & close deals 📈

✅ Maintain CRM & sales records 📝

Job Title: International Ticketing Agent

Location: Kolkata

Experience: 2-5 years

About the Role:

We are seeking a detail-oriented and customer-focused International Ticketing Agent to join our travel operations team. The ideal candidate will have hands-on experience with global airline bookings, fare calculations, and GDS systems (such as Amadeus, Galileo, or Sabre). You will be responsible for handling international ticketing, reissuances, cancellations, and providing top-tier customer service to our clients.

Key responsibilities:

·       Manage international flight bookings for clients, including ticket issuance, reissuance, cancellations, and refunds.

·       Verify itineraries, fare rules, and taxes to ensure accurate and cost-effective ticketing.

·       Handle travel-related queries and provide solutions via email, phone, and chat in a professional manner.

·       Ensure compliance with airline policies, visa requirements, and travel regulations.

·       Maintain updated records of bookings, transactions, and communications.

Requirements:

·       Minimum 1–3 years of experience in international ticketing.

·       Proficiency in at least one GDS system (Amadeus, Galileo, or Sabre).

·       Strong knowledge of international routes, airline fare structures, and travel policies.

·       Excellent communication skills (verbal & written).

·       Ability to handle high-pressure situations and resolve issues efficiently.

·       Attention to detail and a proactive problem-solving attitude.

·       Flexibility to work in shifts if required.

Shift timing:

·       Morning Shift: 10:30 am – 7 pm

6 days working (Monday – Saturday)

• Minimum 4 yrs. of experience in Requirement Elicitation, Data Management and Data cleansing experience.
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Ability to communicate clearly and effectively with both technology/development
• Must be proficient in MS office (Word, Excel, Visio, and PowerPoint)
• Ability to create and present executive level dashboards and status reports to Senior Leadership and cross-functional stakeholders

• Understand customers’ business needs and devise appropriate solutions using Sainapse.
• Document the requirements along with DFD and Swimlane diagrams.
• In depth analysis of the Past Data and perform Data Labeling.
• Finding out the Outliers in the data and extreme cases.
• Prepare the data for training of the Machine Learning model.

Develop and maintain a comprehensive product roadmap, prioritizing features and initiatives based on market analysis, customer feedback, and business goals.   

Conduct thorough market research and competitive analysis to identify opportunities and inform product strategy.   

Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement.   

Write clear and concise product requirements documents (PRDs) and user stories.

Collaborate with engineering and design teams to ensure timely and high-quality product delivery.   

Communicate product vision and strategy to stakeholders at all levels of the organization.

Manage the product lifecycle from ideation to launch and beyond.

Lead and mentor junior product managers (if applicable).

Work with customer support and sales to gather and utilize customer feed back.

Use data driven decisions to improve product performance.

In a mobile-first world, there is always an inevitable risk posed by cyber security concerns, which is addressed by our client through API-based solutions. They focus on securing mobile-first enterprises against new age cyber fraud. Their aim is to reduce risk and accelerate the growth of all mobile transactions.

• Planning and prioritizing different aspects of the end-consumer problems as a part of the design process
• Carrying out extensive user research, devising user journeys and understanding customer requirements with a first-principles approach
• Interacting and working closely with stakeholders across Product, Engineering and Marketing
• Effective communication with Front-end engineering on ensuring the last mile correctness of implementation
• Building and maintaining the design system and devising more components in alignment with the same
• Brainstorming ideas on the new age E-Commerce SaaS products and evangelising the design-thinking process inside and outside the organisation

Desired Candidate Profile

• Minimum 1 year of experience working on UX challenges on digital products
• Ability to understand fundamental goals of business both in short and long term aspects
• Appreciate behavioural analytics principles and emphasis on data-driven decision-making
• Excellent communication skills and the ability to articulate design decisions to the team and leadership
• Ability to collaborate with cross-functional teams to define, design and ship new features

• Design AWS data ingestion frameworks and pipelines based on the specific needs driven by the Product Owners and user stories…
• Experience building Data Lake using AWS and Hands-on experience in S3, EKS, ECS, AWS Glue, AWS KMS, AWS Firehose, EMR
• Experience Apache Spark Programming with Databricks
• Experience working on NoSQL Databases such as Cassandra, HBase, and Elastic Search
• Hands on experience with leveraging CI/CD to rapidly build & test application code
• Expertise in Data governance and Data Quality
• Experience working with PCI Data and working with data scientists is a plus
• At least 4+ years of experience in the following Big Data frameworks: File Format (Parquet, AVRO, ORC), Resource Management, Distributed Processing and RDBMS
• 5+ years of experience on designing and developing Data Pipelines for Data Ingestion or Transformation using AWS technologies