Sr SSAS Developer

About MyOperator: 

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Job Summary: 

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 
• Key Skills: 
• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Benefits:

• Competitive salary and benefits package. 
• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

We're Searching for a hard core sales person who is itching to move to marketing function.

Preferably alumnus of MICA, SIMC or a having a great communications background. Must have good sense of humour.

PS: This is complete EQUITY based role. People looking for salary do not apply.

What You Will Be Doing:

You are responsible for budgeting, planning and supervising all Marketing and CRM activities

Part of your duties will include more than assembling, leading and motivating your staff. Your dedication as their mentor is key.

Your well-thought-out strategy ensures an efficient customer experience during onboarding and conversion

Responsibility and strategic orientation for all CRM actions, aiming for a lasting increase in customer value

What You Bring To The Job:

After successfully graduating in Business Administration, Marketing or Business Informatics, resp. obtaining a comparable degree in a relevant field, you have logged at least 3-6 years of management experience in Marketing, preferably in a startup or eCommerce company

Online marketing is something you- re quite familiar with, but your focus is in offline-marketing

You wield an excellent record in developing marketing communication and advertisement media

Through your experience with classic B2B-sales, you know Call Centers/telemarketing like the back of your hand

Thanks to your outstanding analytic skills, you- re used to organize the marketing goals by using clearly measurable KPI. Your know-how about web-tracking and managing tags is a big plus for this field

You have experience in leading larger teams and come an open personality, a strong sense of responsibility, entrepreneurial thinking and negotiation power

Extraordinary conceptional skills, a creative mindset and a hands-on mentality are your strongest suits

Your readiness of mind, an independent and structured working method and a great sense of humor complete your profile

READ AGAIN: This is complete EQUITY based role. People looking for salary do not apply.

Company Overview 

Adia Health revolutionizes clinical decision support by enhancing diagnostic accuracy and personalizing care. It modernizes the diagnostic process by automating optimal lab test selection and interpretation, utilizing a combination of expert medical insights, real-world data, and artificial intelligence. This approach not only streamlines the diagnostic journey but also ensures precise, individualized patient care by integrating comprehensive medical histories and collective platform knowledge. 

Position Overview 

We are seeking a talented and experienced Site Reliability Engineer/DevOps Engineer to join our dynamic team. The ideal candidate will be responsible for ensuring the reliability, scalability, and performance of our infrastructure and applications. You will collaborate closely with development, operations, and product teams to automate processes, implement best practices, and improve system reliability. 

Key Responsibilities 

• Design, implement, and maintain highly available and scalable infrastructure solutions using modern DevOps practices. 
• Automate deployment, monitoring, and maintenance processes to streamline operations and increase efficiency. 
• Monitor system performance and troubleshoot issues, ensuring timely resolution to minimize downtime and impact on users. 
• Implement and manage CI/CD pipelines to automate software delivery and ensure code quality. 
• Manage and configure cloud-based infrastructure services to optimize performance and cost. 
• Collaborate with development teams to design and implement scalable, reliable, and secure applications. 
• Implement and maintain monitoring, logging, and alerting solutions to proactively identify and address potential issues. 
• Conduct periodic security assessments and implement appropriate measures to ensure the integrity and security of systems and data. 
• Continuously evaluate and implement new tools and technologies to improve efficiency, reliability, and scalability. 
• Participate in on-call rotation and respond to incidents promptly to ensure system uptime and availability. 

Qualifications 

• Bachelor's degree in Computer Science, Engineering, or related field 
• Proven experience (5+ years) as a Site Reliability Engineer, DevOps Engineer, or similar role 
• Strong understanding of cloud computing principles and experience with AWS 
• Experience of building and supporting complex CI/CD pipelines using Github 
• Experience of building and supporting infrastructure as a code using Terraform 
• Proficiency in scripting and automating tools 
• Solid understanding of networking concepts and protocols 
• Understanding of security best practices and experience implementing security controls in cloud environments 
• Knowing modern security requirements like SOC2, HIPAA, HITRUST will be a solid advantage. 

Position: SDE-1 DevSecOps

Location: Pune, India

Experience Required: 0+ Years

We are looking for a DevSecOps engineer to contribute to product development, mentor team members, and devise creative solutions for customer needs. We value effective communication in person, in documentation, and in code. Ideal candidates thrive in small, collaborative teams, love making an impact, and take pride in their work with a product-focused, self-driven approach. If you're passionate about integrating security and deployment seamlessly into the development process, we want you on our team.

About FlytBase

FlytBase is a global leader in enterprise drone software automation. FlytBase platform is enabling drone-in-a-box deployments all across the globe and has the largest network of partners in 50+ countries.

The team comprises young engineers and designers from top-tier universities such as IIT-B, IIT-KGP, University of Maryland, Georgia Tech, COEP, SRM, KIIT and with deep expertise in drone technology, computer science, electronics, aerospace, and robotics.

The company is headquartered in Silicon Valley, California, USA, and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally - FlytBase was the Global Grand Champion at the ‘NTT Data Open Innovation Contest’ held in Tokyo, Japan, and was the recipient of ‘ TiE50 Award’ at TiE Silicon Valley.

Role and Responsibilities:

• Participate in the creation and maintenance of CI/CD solutions and pipelines.
• Leverage Linux and shell scripting for automating security and system updates, and design secure architectures using AWS services (VPC, EC2, S3, IAM, EKS/Kubernetes) to enhance application deployment and management.
• Build and maintain secure Docker containers, manage orchestration using Kubernetes, and automate configuration management with tools like Ansible and Chef, ensuring compliance with security standards.
• Implement and manage infrastructure using Terraform, aligning with security and compliance requirements, and set up Dynatrace for advanced monitoring, alerting, and visualization of security metrics. Develop Terraform scripts to automate and optimize infrastructure provisioning and management tasks.
• Utilize Git for secure source code management and integrate continuous security practices into CI/CD pipelines, applying vulnerability scanning and automated security testing tools.
• Contribute to security assessments, including vulnerability and penetration testing, NIST, CIS AWS, NIS2 etc.
• Implement and oversee compliance processes for SOC II, ISO27001, and GDPR.
• Stay updated on cybersecurity trends and best practices, including knowledge of SAST and DAST tools, OWASP Top10.
• Automate routine tasks and create tools to improve team efficiency and system robustness.
• Contribute to disaster recovery plans and ensure robust backup systems are in place.
• Develop and enforce security policies and respond effectively to security incidents.
• Manage incident response protocols, including on-call rotations and strategic planning.
• Conduct post-incident reviews to prevent recurrence and refine the system reliability framework.
• Implementing Service Level Indicators (SLIs) and maintaining Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to ensure high standards of service delivery and reliability.

Best suited for candidates who: (Skills/Experience)

• Up to 4 years of experience in a related field, with a strong emphasis on learning and execution.
• Background in IT or computer science.
• Familiarity with CI/CD tools, cloud platforms (AWS, Azure, or GCP), and programming languages like Python, JavaScript, or Ruby.
• Solid understanding of network layers and TCP/IP protocols.
• In-depth understanding of operating systems, networking, and cloud services.
• Strong problem-solving skills with a 'hacker' mindset.
• Knowledge of security principles, threat modeling, risk assessment, and vulnerability management is a plus. 
• Relevant certifications (e.g., CISSP, GWAPT, OSCP) are a plus.

Compensation: 

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit, and alignment with FlytBase’s long-term business strategy.

Perks:

• Fast-paced Startup culture
• Hacker mode environment
• Enthusiastic and approachable team
• Professional autonomy
• Company-wide sense of purpose
• Flexible work hours
• Informal dress code

#Corporate Sales

8 to 10 years of experience in wholesale, sales or business development areas preferably with

A2P SMS - Responsible for developing, driving and managing sales activities to grow revenues and direct margin in the A2P SMS field that support and exceed forecasts.

- Excellent understanding of the A2P SMS ecosystem with industry relationships within Bulk SMS.

- Experience with Enterprise would be plus - Proven experience in managing Wholesale customers

- Excellent understanding of the A2P SMS ecosystem with industry relationships within Bulk SMS.

- Handles day-to-day sales & buying activities with strong sales focus on specific destinations.

- Assuring Revenue Growth from assigned accounts on SMS A2P market

- Providing sales related support to assigned accounts

- Finding new opportunities, closing new deals for increasing SMS A2P traffic

- Handles day-to-day sales & buying activities with strong sales focus on specific destinations

- Day-to-day communication with clients, ensuring customers' satisfaction

- Ensures organizational alignment with customer needs and desires to optimize bilateral relationship.

- Strong analytical skills with proven experience in negotiation and deal closing

Experience: -

Minimum 5 years of experience in the SMS A2P/P2P and SMS trading environment.

- International experience with Aggregator and Mobile Operators - Strong communication, negotiations and influencing skills

- Ability to work independently and in a team as well

- Energetic, target driven, initiative-taker and highly motivated

- Must be able to handle multiple clients or requirements in parallel. Please note that the job location is Delhi and there is no work from Home

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMJA0120PS

1. Primary skill:

• Must have experience developing in Java latest version (least version is 8)
• Must have experience in design and development using Micro service architecture
• Solid knowledge in OOP concepts, and design principles/patterns for developing scalable applications
• Must have experience developing Spring Bootapplications
• Must have experience developing database access layer using Spring Data JPA/Hibernates
• Must have experience in developing REST Servicesusing Spring
• Good working experience in development of event driven systems using any framework
• Must have experience with any RDBMS and at least one NoSQL database preferably PostgresSQL and Mongo DB
• Must have experience writing unit and integration tests using Junit
• Must have experience using mock frameworks like Mockito, WireMock
• Must have experience using Git
• Must have experience with CI / CD
• Basic hands-on experience in one of the cloud provider (AWS/Azure) or at least docker and Kubernetes
• Familiarity with build tools Maven or Gradle
• Added advantage with experience of Reactive and Functional Programming  

1. Secondary skill:

• Develop Java webservices and components according to a detailed design document.
• Build efficient, reusable and reliable Java code per industry best practices.
• Follow TDD approach and ensure unit-test coverage meets quality requirements.
• Develop Integration tests to ensure coding adheres to acceptance criteria and verify end-to-end behavior of the system.
• Ensure best possible performance, quality and responsiveness of application

1. Years of Experience: 11-12 Years
2. Location: Remote
3. Position-1
4. Budget- Max 40 LPA
5. NP- Immediate

Position: Lead Backend Engineer

Location: Pune, India (Initially Remote Due to COVID 19)

About the Organization:

It is one of the most exciting Bay Area Product Driven Organization in Logistics industry supporting more than 30,0000 customers.

As a software engineer on the Backend team, you will be building and owning backend services and infrastructure that power our core products. We strive for high standard of engineering quality while solving unique hardware as well as software challenges. You will have high impact roles at a relatively small company for our user base. You thrive in fast-paced, unstructured environments that require you to wear many hats and think on your feet.



What we are looking for?

• 4+ years of software engineering experience
• 2+ year of experience in Python/Django or Go
• Familiarity with Node.JS is a plus
• You write high quality and well-tested code to meet the needs of your customers.
• Good intuition for REST API design
• Start-up experience is a plus
• BS/MS/PHD in Computer Science or a related field (ideal)
• Preferably a Pune based candidate who can join at the earliest / Within a month

Should Be a Computer Science Graduate from a Tier-1 Engineering college like IIT/ BHU / NIT / VIT / COEP / PICT / BITS

Why join us?

1. Very high-growth
2. Passionate, collaborative, and awesome co-workers
3. Free lunches
4. Competitive salaries
5.  

• Demonstrated experience as a software engineer, with at least 3-5 years’ experience in technology roles
• Experience working on complex systems and cloud architectures, preferably in a B2B or enterprise context
• Experience with the Java programming language and frameworks such as Spring & SpringBoot
• Experience with front-end Javascript frameworks such as ReactJS
• Experience working in databases and SQL queries for high-performance 
• Experience and keen understanding of the value of working in agile teams
• A “quality-first” mindset, with experience working in continuous integration environments
• Highly effective at communicating
• Respect for other team members and a highly collaborative approach to working and learning together