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Job Title: Technical Writer

Location: Remote (Bengaluru- India)

About Our Client:

We are a solution-based, fast-paced tech company with a team that thrives on collaboration and innovative thinking. Our Client's IoT solutions provide real-time visibility and actionable insights for logistics and supply chain management. Cloud-based, AI-enhanced metrics coupled with patented hardware optimize processes, inform strategic decision making and enable intelligent supply chains without the costly infrastructure

About the role

We are seeking a skilled Technical Writer to join our team. As a Technical Writer, you’ll play a crucial role in creating clear, concise, and user-friendly documentation for our digital products. Your unique background as a Developer will allow you to bridge the gap between technical and non-technical audiences effectively.

Responsibilities:

• Strong technical background, with understanding or hands-on experience in software development and web technologies
• Collaborate with cross-functional teams, including developers, designers, and product managers, to understand complex technical concepts.
• Stay up-to-date with the latest industry trends and tools in technical writing and documentation
• Create comprehensive documentation, including user guides, API references, integration guides, and in-platform instructions.
• Independently research and understand the functionality and intricacies of our products and services.
• Translate technical information into accessible content for both technical and non-technical users.
• Continuously review and update existing documentation to reflect changes in our digital products.
• Optimize documentation for maximum clarity, usability, and consistency.
• Conduct research and gather information from subject matter experts to ensure accuracy.
• Work closely with the technical writing team to enhance end-user and developer documentation.
• Provide estimates for development efforts based on your understanding of business requirements and technical environments.

Qualifications:

• Bachelor’s degree in English, Communication, Journalism, Software Engineering, Computer Science, or related fields (or equivalent professional experience).
• Proficiency in writing for both technical and non-technical audiences.
• Familiarity with coding and scripting languages (e.g., JavaScript, Python, CSS).
• Experience with documentation publishing software (e.g., Adobe RoboHelp, MadCap Flare).
• Knowledge of analytics platforms (e.g., Google Analytics, Matomo).

Preferred:

• Previous experience as a Developer.
• Understanding of web development concepts, including Frontend, Backend, Databases, API, Authentication, Authorization, microservices, AWS, etc .

Why This Opportunity Matters

You will help build the company from the ground up—shaping our culture and having an impact from Day 1 as part of the foundational team.

• Highly customer-obsessed thinking with a deep understanding of customerneeds and aspirations
• Own the product strategy and roadmap.- Partner with the business team tounderstand business goals and translate them into short term and long-term productroadmaps.- Comfortable in generating a 3-year strategic vision as well as a weekly statusupdate.
• Generate detailed Product Requirement Document (PRD) based oninputs from all key stakeholders.Integrate usability studies, research and market analysis intoproduct requirements to maximise user satisfaction.
• Work very closely with world-class Engineering, Data Sciences and QA teams throughout the product development life cycle.- Define the product acceptance testingcriteria, ensure that they are met.
• Stay abreast with new innovations and the latest technology trends andexplore ways of leveraging these for improving the product in alignment with the business.
• Attention to detail with an ability to work with user interfacedesigners and usability experts to deliver habit-forming products with a low learning curve

Are you a high-performing, collaborative, results-oriented and technologically savvy person who is keen on working in the digital industry, as a Consultant (for 3 months)

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories, and consumers, enabling preventive and predictive healthcare.

It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen the doctor-patient relationship and enhance the in-clinic experience.

As a Technical Writer (Consultant), you will work with teams of engineers to create internal technical documentation. This will include technical architecture diagrams, flow diagrams, API documentation and microservice details.

You will also be responsible for writing knowledge base articles for a technical audience.

What you will do:

• Documenting product architecture, APIs, technical specifications
• Developing and writing high-quality technical documents meeting industry standards
• Communicating with product developers and understanding the product and its interactions
• Maintaining documentation as the product changes occur
• Gathering information from team meetings, product specifications, interviews with subject-matter experts, and direct interaction with systems
• Gathering and addressing feedback from multiple sources
• Working independently and rapidly to meet tight deadlines

What you need to have:

• BA in technical/ professional communication, English, computer science/ engineering, or other related field
• Authoring concepts, designs, technical specifications
• Following organizational and industry standards (such as Microsoft Manual of Style for Technical Publications or similar)
• Proven ability to quickly learn and understand complex topics
• Managing multiple versions of topics
• Using UNIX/ Linux command-line interfaces
• Additionally, should be able to: Write release notes and Write end user documentation, help guides