Scrum Master(BA)
· Working with customers and product manager to prioritize and validate requirements.
· Coordinate with the work efforts of 8+ person team for various projects and help team complete tasks successfully and on-time and resolved obstacles encountered by team members.
· Should Coordinate and participate in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.
· Develop the crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.
· Facilitate Daily Scrum Meetings and Monthly Reviews meetings. Conduct sprint retrospective and followed up on action items for continuous improvement.
· Prepare extensive cost - benefit analysis to support system and process changes
· Meticulously analyze complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention
· Should be Responsible for two Agile Scrum teams
· Should be able to guide three development teams through transition from waterfall to Agile development.
· Coach the team members on Agile processes and facilitate planning meetings and retrospectives. Maintained task board and produced daily burndown charts.
· Remove impediments and protect team members from interruptions and distractions to maximize productivity.
· Work closely with Product Owners, coordinating product backlog grooming and story.
· Generate test plans work instructions and procedures from client requirements and industry standards.
· Interface with stake holders and facilitate communication between client and the IT department.
· Prepare use case documents and utilized JIRA to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.
· Work on a team environment to finalize use cases to develop functional and detail design specifications of the application.
· Participate in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high risk areas of the application.
· Collaborate with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.
· Develop a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.
· Examine and evaluate testing fixtures and procedures for appropriateness in the specific requirements.
· Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.
· Should be able to Communicate client’s business requirements by constructing easy-to-understand data and process models.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Input Zero Technologies Pvt. Ltd.
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Skills:
Product Knowledge – Understanding different types of CCTV cameras, DVR/NVR systems, storage solutions, and related accessories.
Sales & Negotiation – Ability to convince clients, handle objections, and close deals effectively.
Technical Understanding – Basic knowledge of installation, cabling, IP vs analog cameras, resolutions, and networking basics.
Lead Generation & Prospecting – Identifying potential customers through cold calling, networking, and online research.
Customer Relationship Management (CRM) – Using CRM tools to track leads, follow-ups, and sales progress.
Presentation & Demonstration – Conducting product demos and explaining the benefits of CCTV solutions.
Market Awareness – Understanding competitor products, pricing strategies, and market trends.
After-Sales Support – Coordinating with technical teams to ensure installation, troubleshooting, and customer satisfaction.
Reporting & Documentation – Preparing sales reports, quotations, and proposals for clients.
Basic IT & Networking Skills – Knowledge of IP addressing, PoE (Power over Ethernet), and remote access configurations.
Qualities:
Strong Communication Skills – Ability to explain technical aspects to non-technical customers.
Confidence & Persuasion – A convincing attitude to drive sales.
Problem-Solving Mindset – Ability to address customer concerns and provide suitable CCTV solutions.
Self-Motivation & Goal Orientation – Meeting and exceeding sales targets.
Customer-Centric Approach – Prioritizing customer needs and building long-term relationships.
Adaptability & Quick Learning – Keeping up with new technologies and evolving security solutions.
Team Player – Working effectively with technical teams, distributors, and internal sales teams.
Attention to Detail – Ensuring accurate sales documentation and configurations.
Customer Success Manager
Job Type: Full Time
Job Location: Malad Mumbai
Experience: 1 - 2 Years
Rotational Shift: 02:30 pm to 11:30 pm05:00 am to 02:00 pm08:00 pm to 05:00 am
About the Role:
We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.
Responsibilities:
- Answering day to day client queries and providing creative solutions
- Working on large scale project that optimize our clients’ workflows
- Training clients on the EDS platform
- Helping to improve client documentation, writing help articles, or creating how to videos
- Becoming an expert on the EDS platform
Desired Skills / Qualifications:
- Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
- Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
- Ability to manage multiple projects and work collaboratively.
- Should have excellent writing and verbal communication skills.
Benefits and Perks:
- Atmosphere of growth and opportunity
- Collaborative culture of smart, young and dedicated people
- Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
- Other perks and employee benefit
Profile Name: Client Service Executive
Experience: 1 year+ (relevant experience)
Working Hours: 7 PM- 4 AM ||Mon-Fri||
Working Location: Alkapuri, Vadodara
Key Responsibilities:
•Building excellent relationships with business partners such as internal Recruiting and Business development teams.
•Liaison between MSP/Clients and internal teams. Assist MSP managers in acquiring great talent and ensuring that Client hiring objectives are achieved.
•Communicating job requirements, changes, and compliance onboarding requirements promptly to internal teams.
•Building a solid relationship as the company's sole point of contact for both internal customers and external partners.
company growth.
● Manage business development and sales staff.
● Business Development activities and Lead generation for Staff Augmentation
Business and for IT Projects through various sources.
● Identifying the Partners and Vendors who would provide the resources on the
various Technical requirements of the clients
● Coordinating internal team and Client, Partner/Vendor team for signing up NDA,
Service Agreements and work orders
● Collecting Staff Augmentation requirements of the Clients
● Sourcing candidates profile from Partners/Vendors or Mist Minds Employees
profiles and sharing with clients
● Follow up on shortlisted candidates and coordinating candidates interview
● Deploying/On boarding the resources remote/offsite/onsite
Interaction with clients and responding to their messages/email during the initial
level interaction
● Coordination with Mist Minds or Partner’s Developer, team on Project status
● Involvement in Project Kickoff, Signoff, Closure, escalations
● Rate negotiations with Client and Partners/Vendors on selected resources and on
IT projects
● Maintaining good relationship with Partners/Vendors and Clients
● Manage day to day data activities related to prospects, opportunities, proposals,
orders etc using standard formats.
● Understanding Customers needs, designing and selling appropriate solutions.
Client database updating.
● Develop long-term high-level relationships with key contacts in assigned
accounts.
● Branding and Promotional activities.
- Build enduring relationships with the clients and display an understanding of the client, industry, and business environment.
- Responsible for the P&L of the department.
- Track and review the entire operations process, weighing them against the set business targets in order to determine the effectiveness of any initiatives and implement necessary changes and solutions.
- Ensuring high-quality customer experience with brief understanding and validation to design project development and coordination from concept to execution stages.
- Take complete ownership of projects from start to finish. Manage customer negotiations and payment.
- Work closely with the client and your interior design and execution team to finalize the home design, 3D designs, and GFC (Good for Construction) Ensure the highest level of Design quality along with client satisfaction is maintained.
- Collaborate with the team and be accountable for all deliverables of team members.
- Develop strategic short/ long range plans to ensure on-time project completion.
- Devise project management guidelines, review projects with various stakeholders, coordinate staffing/scheduling, evaluate commercial project contracts, and establish milestones Plan, monitor and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of projects.
- Collaborate with leadership in the development of performance goals and long-term operational plans.
- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
- Set strategic goals for operational efficiency and increased productivity such as developing at least 10 vendors in each category and complete their onboarding.
- Hire and grow the team as per the organization's requirements with Human Resources.
- Analyze current operational processes and performance, recommending solutions for improvement.
- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles.
- Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategy.
- Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize.
- Uphold local governmental policies and standards, ensuring legislative regulations are followed for all.
React Native
Javascript
Redux/FluxMinimum Experience - 1 year
Skills - Redux, Rest APIs
React.js
Angular (2+)
AngularJS (1.x)Javascript
HTML/CSSMust Have
Degree in Computer Science or related field.
3 - 4 years’ experience in Angular or React.
Expertise in responsive and adaptive front end design and development. Proficiency in HTML, CSS, JavaScript, and jQuery.
Experience is RESTful web services.
Understanding of key design principles.
Experience in version control using Git, CI-CD principles.
Good problem-solving skills.
Excellent verbal communication skills.
Good interpersonal skills.
Nice to have
Experience with graphic design applications such as Adobe Illustrator. Understanding of SEO principles.
Knowledge of Cloud technologies like AWS or Azure.
HTML/CSS
Google AnalyticsHTML/CSSJavascript
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon