AEM

Role & Responsibilities

About the Role:

We are seeking a highly skilled Senior Data Engineer with 5-7 years of experience to join our dynamic team. The ideal candidate will have a strong background in data engineering, with expertise in data warehouse architecture, data modeling, ETL processes, and building both batch and streaming pipelines. The candidate should also possess advanced proficiency in Spark, Databricks, Kafka, Python, SQL, and Change Data Capture (CDC) methodologies.

Key responsibilities:

Design, develop, and maintain robust data warehouse solutions to support the organization's analytical and reporting needs.

Implement efficient data modeling techniques to optimize performance and scalability of data systems.

Build and manage data lakehouse infrastructure, ensuring reliability, availability, and security of data assets.

Develop and maintain ETL pipelines to ingest, transform, and load data from various sources into the data warehouse and data lakehouse.

Utilize Spark and Databricks to process large-scale datasets efficiently and in real-time.

Implement Kafka for building real-time streaming pipelines and ensure data consistency and reliability.

Design and develop batch pipelines for scheduled data processing tasks.

Collaborate with cross-functional teams to gather requirements, understand data needs, and deliver effective data solutions.

Perform data analysis and troubleshooting to identify and resolve data quality issues and performance bottlenecks.

Stay updated with the latest technologies and industry trends in data engineering and contribute to continuous improvement initiatives.

Job Overview:

We are seeking a motivated and enthusiastic Junior AI/ML Engineer to join our dynamic team. The ideal candidate will have a foundational knowledge in machine learning, deep learning, and related technologies, with hands-on experience in developing ML models from scratch. You will work closely with senior engineers and data scientists to design, implement, and optimize AI solutions that drive innovation and improve our products and services.

Key Responsibilities:

• Develop and implement machine learning and deep learning models from scratch for various applications.
• Collaborate with cross-functional teams to understand requirements and provide AI-driven solutions.
• Utilize deep learning frameworks such as TensorFlow, PyTorch, Keras, and JAX for model development and experimentation.
• Employ data manipulation and analysis tools such as pandas, scikit-learn, and statsmodels to preprocess and analyze data.
• Apply visualization tools like matplotlib and spacy to present data insights and model performance.
• Demonstrate a general understanding of data structures, algorithms, multi-threaded programming, and distributed computing concepts.
• Leverage knowledge of statistical and algorithmic models along with fundamental mathematical concepts, including linear algebra and probability.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, or a related field.
• Solid foundation in machine learning, deep learning, computer vision, and natural language processing (NLP).
• Proven experience in developing ML/deep learning models from scratch.
• Proficiency in Python and relevant libraries.
• Hands-on experience with deep learning frameworks such as TensorFlow, PyTorch, Keras, or JAX.
• Experience with data manipulation and analysis libraries like pandas, scikit-learn, and visualization tools like matplotlib.
• Strong understanding of data structures, algorithms, and multi-threaded programming.
• Knowledge of statistical models and fundamental mathematical concepts, including linear algebra and probability.

Skills and Competencies:

• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Eagerness to learn and stay updated with the latest advancements in AI/ML technologies.

Preferred Qualifications:

• Previous internship or project experience in AI/ML.
• Familiarity with cloud-based AI/ML services and tools.

Nirwana.AI is an equal opportunity employer and welcomes applicants from all backgrounds to apply.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Responsibilities:

•                 Formation of effective and efficient Google Ad strategies

•                 Creating, launching, and managing various PPC ad campaigns

•                 Conduct keyword research to list keywords (longtail, phrase match, exact match) to bid on.

•                 Manage budget and make the best strategies for effective bidding to make maximum ROI.

•                 Perform AB testing by creating different ad copies with different headlines.

•                 Manage bids and create campaign strategies.

•                 Create and finalize attractive and relevant landing pages for google ads.

•                 Track KPI to monitor performance.

•                 Make plans for audience targeting.

•                 Producing reports for ad management and insights.

•                 Check and monitor existing ad campaigns and make recommendations on how to optimize and update them.

•                 Prepare and produce detailed analysis and ad campaign reports and present them to the other staff.

•                 Analyze the latest marketing trends and optimize ad campaigns according to that.

•                 Suggest ways to reduce fraud clicks.

•                 Make suggestions for creative ad campaigns and templates.

•                 Execute quarterly marketing plans to meet overall business targets.

Education & Must Have Knowledge In:

•                 2 years of experience in Google Ads, online marketing, advertising, or communication

•                 Experience with social media platforms, including but not limited to Facebook, LinkedIn, Twitter, Instagram, YouTube, and more

•                 Bachelor’s Degree or Master’s in Marketing, Advertising, or Communications required

•                 Excellent creative writing skills

•                 Excellent communication skills

•                 Creative and open to new ideas

•                 Adaptable and willing to learn new techniques

•                 Should be able to work independently and multi-task

Responsibility 

·        Designing and building the website front-end.

·        Creating the website architecture.

·        Designing and managing the website back-end including database and server integration.

·        Generating WordPress themes and plugins.

·        Conducting website performance tests.

·        Troubleshooting content issues.

·        Conducting WordPress training with the client.

·        Monitoring the performance of the live website.

Eligibility

·        Bachelor’s degree in computer science or a similar field.

·        Proven work experience as a WordPress developer.

·        Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.

·        Knowledge of code versioning tools including Git, Mercurial, and SVN.

·        Experience working with debugging tools such as Chrome Inspector and Firebug.

·        Good understanding of website architecture and aesthetics.

·        Ability to manage projects.

·        Good communication skills.

Experience Level – 2 to 8 years

Web / FE design

VueJS

Bootstrap

Java Script

Node.JS

Python

SQL Server

Azure

Agile