Technical Writer

Application Monitoring

Position Description

JD2 – SRE: Digital Channels Application Support

Experience: 6–9 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)

Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices)

Responsibilities

Act as SRE for Digital Banking, Middleware, and Infra components.

Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs.

Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management).

Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams.

Support API-driven integrations with third-party fintech/payment partners.

Perform proactive monitoring, certificate renewals, and infra health checks.

Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes).

Propose and implement automation solutions (Jenkins, Ansible AWX, Python, Shell) to reduce manual work.

Support release and deployment readiness for digital channels in ODC environment.

Conduct RCA for major incidents and recommend resilience & scalability improvements.

Monitor SLIs/SLOs for digital user experience (latency, availability, throughput).

Ensure security & compliance for API and digital banking platforms (SSL/TLS, PCI, fraud monitoring).

Partner with client stakeholders to maintain operational stability and high availability.

Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards.

Participate in DR drills, HA testing, and compliance audits.

Core Technologies (L2 / Deep Knowledge)

OpenShift (Kubernetes), Linux/Unix/Windows, Database, Networking, Middleware.

Common Tools (L1.5 – Awareness for All)

Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool, Siren, Glassbox.

Must Have Skills

Strong experience in Digital Banking & Middleware application support.

Hands-on experience with Internet/Mobile banking platforms, card services, and payment gateways.

Infra knowledge (servers, certificates, OS, networking).

Strong observability and monitoring (Dynatrace, Logscale, Splunk).

Incident management & RCA leadership, especially in client-facing bridge calls.

Strong Knowledge of ITIL processes (Incident, Problem, Change, Major Incident Management).

Awareness of banking compliance standards (PCI-DSS, SOX, InfoSec policies).

Ability to work under strict SLAs and regulatory environments.

Nice to Have

Kafka, VFaas, F5/Datapower, Akamai Control Center.

Salesforce (Apex), Pega, SharePoint.

Java, Node.js, JavaScript, Python, C#.

ETL, Hadoop, Teradata, Bigdata.

Evolven, Ansible AWX, CI/CD and automation (Jenkins, Ansible).

Job Description

We are looking for a dynamic and results-driven Pre-Sales Consultant – Audio-Visual Solutions to join our growing team. The role involves designing and proposing end-to-end AV solutions for enterprise offices, boardrooms, auditoriums, training rooms, and large-scale AV deployments. You will work closely with the sales team and clients to deliver technically sound, value-driven AV solutions tailored to customer requirements.

Responsibilities:

● Customer Engagement and Solution Design:

○ Act as a trusted AV advisor to customers, understanding their business needs and AV requirements.

○ Design and propose AV solutions (including video conferencing, projection/display, control systems, speakers, microphones, DSPs, etc.) tailored to customer environments

○ Deliver technical presentations and live demonstrations of AV setups

○ Confidently attend virtual and in-person meetings with domestic and international clients

● Requirements Gathering and BOQ Preparation:

○ Gather AV-related requirements from clients for boardrooms, training rooms, huddle spaces, NOCs, and large venues

○ Translate technical needs into AV designs and create accurate BOQs

○ Prepare accurate and comprehensive Bills of Quantities (BOQs) based on project requirements.

○ Should be capable of generating BOQs from PDFs, AV drawings, or customer briefs

● Technical Expertise and Product Knowledge:

○ Strong knowledge of AV systems including video conferencing, control systems, signal routing, displays, speakers, mics, amplifiers, and integration.

○ Familiarity with OEMs like Crestron, Extron, Biamp, Cisco, Logitech, Shure, Poly, and others

○ Stay updated with AV industry trends and best practices

○ Must be technically very sound and know industry best practices and standards.

○ Provide technical support to the sales team during the entire sales cycle

● Sales Support and Collaboration:

○ Work with the sales team to strategize, plan, and win AV projects

○ Assist in preparing responses to RFPs, technical proposals, and client presentations

○ Collaborate with OEMs and system integrators to build winning solutions

● Certifications and Training:

○ Maintain relevant AV certifications and attend OEM training Should have valid OEM certifications.

○ Continuously upgrade knowledge through training and development programs

● Documentation and Design:

○ Create comprehensive documentation including AV schematics, layouts, and solution architecture

○ Proficiency in AutoCAD or Visio for AV design is preferred

● Travel and Customer Interaction:

○ Willing to travel at short notice to customer locations for meetings, site surveys, or workshops

○ Interface with architects, consultants, PMCs, and end clients

○ Attend industry trade shows, AV events, and conferences

Qualifications:

● Excellent organizational, time-management, and multitasking skills

● Strong written and verbal English communication skills

● High attention to detail and technical accuracy

● Ability to work independently and in cross-functional teams

● Strong analytical and problem-solving mindset

● Capable of handling fast-paced environments and tight deadlines

Job Title: Sales Manager

Location: Koramangala 5th Block, Bangalore

Company: Palis Decor

Job Type: Full-Time

Working Hours: 12-hour shifts

Week Off: Rotational

Salary: ₹30,000 per month + Incentives (based on achieving a ₹15 lakh target)

Probation Period: 6 months

Notice Period: 1 month

Performance Observation Period: 2 months (termination possible if targets are not met)

Document Submission: Original documents to be submitted to the company upon joining

Job Overview

Palis Decor, a leading brand in the decor industry, is looking for a motivated and performance-oriented Sales Manager to oversee our retail store operations at Koramangala 5th Block, Bangalore. This is an excellent opportunity for an individual with strong sales skills, a proven track record in team leadership, and a passion for delivering outstanding results.

Key Responsibilities

1. Sales Management

• Achieve or exceed the store’s monthly sales target of ₹15 lakh.
• Drive revenue growth through innovative sales strategies and customer engagement.

1. Team Leadership

• Lead, manage, and motivate the sales team to meet individual and collective goals.
• Provide training, coaching, and guidance to enhance team performance.

1. Customer Relationship Management

• Build strong relationships with customers to drive repeat business and loyalty.
• Ensure a high standard of customer satisfaction through exceptional service.

1. Inventory & Store Operations

• Monitor inventory levels and coordinate stock replenishment to maintain product availability.
• Ensure the store is well-maintained, organized, and visually appealing.

1. Sales Reporting

• Prepare and present sales reports to management, highlighting key achievements and improvement areas.

1. Market Research & Strategy

• Analyze market trends and competitor activity to identify new opportunities and refine sales strategies.

Qualifications & Skills

• Experience: Proven experience (3-5 years) in a sales management role, preferably in the retail or decor industry.
• Leadership: Strong team management and leadership skills to drive high performance.
• Communication: Excellent verbal and written communication skills in Kannada and English.
• Sales Expertise: Ability to handle pressure, meet deadlines, and deliver exceptional results.
• Technical Skills: Proficiency in sales management tools and software.
• Customer Focus: Strong interpersonal skills and a customer-first mindset.

Why Join Us?

• Opportunity to work with a well-known decor brand.
• Attractive incentives for achieving targets.
• Scope for professional growth and career advancement.

As a Brand marketing professional, you will be in charge of working out marketing strategies that help in positioning and promoting our brands, products, and services. You will be interacting with the growth, creative, social, website, SEO, sales, content, copywriting and user experience teams.

Responsibilities

• Collaborate in shaping and executing the brand's vision, ensuring a deep comprehension of its evolving trajectory over time.

• Contribute to the leadership in refining the brand's positioning, ensuring its readiness for future competition by managing a strategy aimed at enhancing brand vitality and its commitments to customers.

• Oversee brand strategy, planning, and its overall management.

• Cultivate innovation by spearheading the development of a robust pipeline of New Product Development (NPD), in alignment with the brand strategy and category insights.

• Take charge of our Visual and Verbal identity, aligning it with our positioning and maintaining consistent application across all customer touchpoints. Continuously evolve it to sustain brand momentum and align with an unwavering customer-centric approach.

• Identify and capitalize on trends and insights to optimize expenditures and performance.

• Engage in brainstorming sessions to generate novel and imaginative strategies for growth.

• Assess emerging technologies and offer visionary perspectives on their adoption when suitable.

• Ensure a unified brand message resonates across all platforms consistently.

Requirements

• BS/MS degree in marketing or a related field

• Proven working experience in Branding digital marketing

• Proven work experience in the Creative field

• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)

• Great problem-solving skills, because working for a fast-growing startup is filled with

challenges

• Great execution skills

• Ability to identify long-term trends in data

• Great communication skills

• Experience working with a content management system

• Strong project management skills

Our Mission

On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test

platform to empower software testers & developers globally to perform testing intelligently at scale.

Our Vision

We envision an integrated platform where professionals can rely to perform and manage all

types of tests without being limited by infrastructure dependency. So people could focus on things

that matter the most, i.e. their tests

We are looking for the brightest minds to join our team!

You will be

part of

a fast growing organisation, and a

high-performing team that delivers

beyond

100%. You

get the

opportunity to

learn from a team of

seasoned entrepreneurs and sales

experts.

This will be a hands-on position

in a fast paced start-up environment. So

we are looking for a

motivated self-starter who isn't afraid to roll-up their sleeves and contribute

in various capacities.

Someone who will see a problem as an opportunity for leadership.

Role/ Scope of Work

Generate sales revenue through prospecting, nurturing and closing

business in the

Enterprise/ Mid-Enterprise, SMB Segment

Build and manage your sales pipeline for strong coverage ratios; achieve

quarterly revenue

targets

Manage the entire account lifecycle from account strategy, customer engagement, solution

development and contract negotiation; meet or exceed quarterly/ annual revenue quota

Develop, maintain and grow

executive relationships in your target account to expand

revenue potential

Work

with all levels of Sales/

Marketing/ Product leadership to continuously improve key

sales

management processes

like territory planning, lead/pipeline/opportunity management

and KPI reporting

Maintain excellent due diligence in CRM for your Lead, Accounts and Opportunities (on a

daily, weekly, monthly basis)

Requirements

Minimum 3 years of new business acquisition sales in a B2B software organisation. Top 10%

of the team, with a strong track record of success.

Experience in full sales lifecycle

management from qualification, solutionising, negotiation/

procurement to closing

Strong willingness and ability to uncover opportunities by

pitching highly differentiated value

propositions to crack new accounts or expand deals at existing accounts.

Excellent

verbal and written communication

skills with

strong phone/video conference

presence

Persistent

and optimistic problem solver

with

a vibrant,

assertive and energetic attitude,

strong work ethic and driven to succeed

Extreme customer centricity and empathy

and

service urgency; strong desire to work in a

fast-paced, self-directed start-up environment● B.Sc in Technology/ IT/ Computer Science is preferred but not mandatory, but expected to be

passionate about Internet Technologies, SaaS, knowledge about SDLC, Cross Browser

Testing industry

Job description

Problem Statement-Solution

Only 10% of India speaks English and 90% speak over 25 languages and 1000s of dialects. The internet has largely been in English. A good part of India is now getting internet connectivity thanks to cheap smartphones and Jio. The non-English speaking internet users will balloon to about 600 million users out of the total 750 million internet users in India by 2020. This will make the vernacular segment one of the largest segments in the world - almost 2x the size of the US population. The vernacular segment has very few products that they can use on the internet.

One large human need is that of sharing thoughts and connecting with people of the same community on the basis of language and common interests. Twitter serves this need globally but the experience is mostly in English. There’s a large unaddressed need for these vernacular users to express themselves in their mother tongue and connect with others from their community. Koo is a solution to this problem.

About Koo

Koo was founded in March 2020, as a micro-blogging platform in both Indian languages and English, which gives a voice to the millions of Indians who communicate in Indian languages.

Currently available in Assamese, Bengali, English, Hindi, Kannada, Marathi, Tamil and Telugu, Koo enables people from across India to express themselves online in their mother tongues. In a country where under 10% of the population speaks English as a native language, Koo meets the need for a social media platform that can deliver an immersive language experience to an Indian user, thereby enabling them to connect and interact with each other. The recently introduced ‘Talk to Type’ enables users to leverage the voice assistant to share their thoughts without having to type. In August 2021, Koo crossed 10 million downloads, in just 16 months of launch.

Since June 2021, Koo is available in Nigeria.

1. 
   Founding Team

Koo is founded by veteran internet entrepreneurs - Aprameya Radhakrishna (CEO, Taxiforsure) and Mayank Bidawatka (Co-founder, Goodbox & Coreteam, redBus).

Technology Team & Culture

The technology team comprises sharp coders, technology geeks and guys who have been entrepreneurs or are entrepreneurial and extremely passionate towards technology. Talent is coming from the likes of Google, Walmart, Redbus, Dailyhunt. Anyone being part of a technology team will have a lot to learn from their peers and mentors. Download our android app and take a look at what we’ve built. Technology stack compromises of a wide variety of cutting-edge technologies like Kotlin, Java 15, Reactive Programming, MongoDB, Cassandra, Kubernetes, AWS, NodeJS, Python, ReactJS, Redis, Aerospike, ML, Deep learning etc. We believe in giving a lot of independence and autonomy to ownership-driven individuals.

Technology skill sets required for a matching profile 

• Experience between 3 to 7 years in a devops role with mandatory one or more stints at a fast paced startup.
• Mandatory experience with containers, kubernetes (EKS) (setting up from scratch), istio and microservices.
• Sound knowledge of technologies like Terraform, Automation Scripts, Cron jobs etc. Must have worked with goals of putting infra as code like setting up new environments with code.
• Knowledge of industry standards around monitoring, alerting, self healing, high availability, auto scaling etc.
• Exhaustive experience with various cloud technologies (especially on AWS) like SQS, SNS, Elastic Search, Elastic Cache, Elastic Transcoder, VPC, Subnets, Security groups etc.
• Must have set up stable CI-CD pipelines with capabilities to do zero downtime deployments on any one of rolling updates, blue green or canary modes.
• Experience with VPN and LDAP solutions for securely login to infrastructure and proving SSO. 8. Master of deploying and troubleshooting all layers of application from network, frontend, backend and databases (MongoDB, Redis, Postgres, Cassandra, ElasticSearch, Aerospike etc).

Our Gurgaon-based client focuses on helping local businesses grow by introducing them to their SaaS platform. They are into everything local, from Listing & Review management, across social platforms, search platforms, and more. They are also into building and managing hyperlocal targeted advertising campaigns.

Founded in 2014, our client is a location data management platform. They serve multi-location enterprises across India and South East Asia. They are also helping brands to engage with audiences through their store-level messaging capabilities. The company earned a revenue of over $5 Million in the year 2021.

They have been awarded in various categories in the last few years, a few examples of which are IDMA Awards, Vega Awards, Landy Awards, Digixx Awards, Echo Awards etc.

As a Business Development Manager, you will be responsible for growing the client portfolio of multi-location large brands. You should be able to build strong sustainable relationships based on your in-depth knowledge and high-performance.

• Managing and executing entire sales process from prospecting to closure, while continually building a pipeline of sales opportunities with accurate forecasting
• Delivering highest service levels at all times, making clients’ life simple, advising them on how to leverage the platform to meet their KPIs
• Onboarding the customers once they sign up on the platform and working towards up-selling other products from the company
• Achieving high sense of customer satisfaction with focus on growing the accounts by being the trusted advisor to clients
• Working with highly driven entrepreneurs and mentors

Desired Candidate Profile

• Graduate, Preferably MBA from Renowned B-School
• Min. 2- 4 Years of successful journey selling SaaS/ Ad Tech in Indian Market
• Proven success in beating sales targets and following a consultative sales approach on behalf of the clients
• Ability to push new offerings along with core offerings to enhance penetration into accounts
• Savvy with digital productivity tools and well versed with analysing and presenting data in Microsoft Excel
• Data, digital advertising and/ or platform sales experience is a big plus
• Very strong and convincing communication and presentation skills that you can adjust to different hierarchy levels
• Understanding of the importance of building successful case studies
• Hunter mindset
• Ability to connect with key decision makers at client side    

We are looking for a high-performing Lead Developer to build our Ecommerce platform and API framework powered by Machine Learning and Artificial Intelligence. Candidates for this role will be passionate about well written code, testing, and excel at coming up with simple approaches to complex problems.

Our work culture is #overachiever, very amiable, and at the same time always charged with excitement. We encourage our team members to take responsibility and grow into future leaders in the industry.

Job Responsibilities:

• Understand project requirements, writing bug free clean code and ensure that the solution works per the agreed architecture, SLAs, KPIs and business model
• Integrate Django backend with third party API
• 100% Hands on role
• Make architecture decisions that contribute to maintainable systems
• Adapt to rapidly evolving requirements and changing priorities and drive the team accordingly
• Responsible to drive and support Ecommerce project activities and ensure marketplace implementation, deepen customer engagement, satisfaction, and user engagement
• Reverse engineer for debugging errors in code and ensure quality control in the process.
• Continually drive products towards a meaningful balance between user needs, business objectives and technical feasibility
• Documentation and reference preparation for users by writing operating instructions including changes and revisions.
• Operate in a hyper-collaborative way and follow these guiding principles: Value common sense and simplicity over complexity, make decisions quickly and move nimbly, celebrate diverse ideas, Succeed and fail together as a team

Qualifications:

• Bachelor or Master Degree in Computer Science, Software Engineering from a reputed University
• 5 to 10 years of experience working in eCommerce domain, specifically at-least 3-5 years of experience working in Django and Python.
• React and/or Angular for front end
• Proficiency in MongoDB and MySql
• Technical Skills: JIRA, Gitlab, Rest API, GCP or AWS
• Integration experience with Payment gateway, shipping company and VAT, database concepts, Experience of web services
• Experience in performance profiling, tuning, and optimization, caching mechanisms with Enterprise level applicants
• Analytical, debugging, and troubleshooting skill with proven experience troubleshooting and fixing production bugs
• Experience in writing unit testing and test case automation.
• Ability to operate in Agile environment with a start-up mentality and unstructured environment, Energy, drive and passion to work, and operate in a digital world.

• Rockstar Coworkers
• Friendly & Energetic Environment
• 21 paid leaves
• Reward Employees with Experiences
• Free Food & Coffee
• Team Outings from time to time
• Work From Home Option Available
• Treat all employees as equals

Tech Stacks used  by us : 

Frontend : VueJs 

Backend : NodeJs

Key skills: ReactJs, HTML5, CSS3, REST Protocols, NodeJs, JEST, GraphQL.

Responsibilities:

• Participation in Company's product and implementation as a Frontend developer.
• Build the front-end for our mobile and web products
• Convert wireframes into working UI interfaces
• Write REST calls to interact with our back-end API
• Participation in research activities.
• Build reusable code and libraries for future use
  
  

Requirements:

• Keen design eye to translate wire frames into pixel perfect web pages
• Excellent JSON/DOM manipulation skills
• Should have strong key skills in HTML5, CSS and advanced JavaScript and the ability to turn design mock-ups into great looking sites with user interactions.
• Must also be up-to-date with cross-browser and cross-platform issues, have a good eye for detail and be able to work to tight deadlines
• Experience in building Scalable Apps
• Experience with third- party libraries, social media integration and APIs.
• Work on building product from scratch and improving application performance.
• Should understand and have knowledge on the application security practices/vulnerabilities
• Understands Web Products and understand Performance of the application.
• Linux and Unix Skills
• Hands on experience in collecting and analyzing/improving Application analytics
• Good understanding in User Patterns, CTRs and closely work with UX and Product team in a dynamic environment
• Understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of code versioning tools, such as Git / SVN
• Good understanding of asynchronous request handling, partial page updates, and AJAX

Industry Background : Product based startup
Location : Hiranandani - Powai, Mumbai. (Remote working option available for candidates residing out of Mumbai)
Working Days & Timings : Monday to Saturday (Alternate Saturdays off), 12pm - 9pm.

Kindly apply if interested.

Job description

Do you want to work with high traffic OLTP and OLAP systems that provide real value to retailers? Want to build real web applications that work across multiple channels and devices? In this critical role, the right candidate should have an entrepreneurial mind-set, have experience working across an application stack and a strong background in developing complex web experiences that are rich, responsive and interactive. The individual should have exhibited good technical leadership skills and be a highly motivated individual.

Role & Responsibility

• Exhibit strong technical knowledge, leadership skills and independent execution.
• A keen eye for good experiences. Understanding the experience from a customer perspective.
• Drive design discussion of complex features and own development of these modules across the application stack.
• Ability to adapt to changing business and product needs.
• Experience evolving the design and operation scale as new features are added to the product
• Mentor junior developers and ensure quality code output (via code reads, reading references, etc.) from them.
• Co-ordinate with internal teams and external partners in ensuring we build the best solution on time for the customer. Constantly looking at ways to innovate and improve the product.
• 8+ years of experience in Java & J2EE based Web Technologies & Frameworks with a focus in either Service Oriented Architecture or APIs. 
• Experience in designing scalable solutions in a large-scale distributed environment.
• Strong knowledge of web technologies, common web frameworks, networking, SQL and database technologies
• Well versed in software engineering principles, frameworks and technologies
• Strong debugging / troubleshooting skills.
• Ability to propose and defend solutions.
• Ability to work closely with product management, customer support, and  other engineering teams to continuously evolve and innovate the enterprise-class Products.